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    Sample Questionnaire

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    nav2101
    This document contains a customer satisfaction survey about a Chevrolet car dealership called Rajvir Motors. It asks customers about their ownership and satisfaction with various aspects of purchasing and owning a Chevrolet vehicle, like ease of contact, problem solving, information provided, services, delivery times, and staff knowledge. It also asks customers to rate their overall purchase experience and likelihood of purchasing from the dealer again to gauge their satisfaction levels.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd

    Sample Questionnaire

    Uploaded by

    nav2101
    15K views4 pages
    This document contains a customer satisfaction survey about a Chevrolet car dealership called Rajvir Motors. It asks customers about their ownership and satisfaction with various aspects of purchasing and owning a Chevrolet vehicle, like ease of contact, problem solving, information provided, services, delivery times, and staff knowledge. It also asks customers to rate their overall purchase experience and likelihood of purchasing from the dealer again to gauge their satisfaction levels.

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    © Attribution Non-Commercial (BY-NC)

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    This document contains a customer satisfaction survey about a Chevrolet car dealership called Rajvir Motors. It asks customers about their ownership and satisfaction with various aspects of purchasing and owning a Chevrolet vehicle, like ease of contact, problem solving, information provided, services, delivery times, and staff knowledge. It also asks customers to rate their overall purchase experience and likelihood of purchasing from the dealer again to gauge their satisfaction levels.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    15K views4 pages

    Sample Questionnaire

    Uploaded by

    nav2101
    This document contains a customer satisfaction survey about a Chevrolet car dealership called Rajvir Motors. It asks customers about their ownership and satisfaction with various aspects of purchasing and owning a Chevrolet vehicle, like ease of contact, problem solving, information provided, services, delivery times, and staff knowledge. It also asks customers to rate their overall purchase experience and likelihood of purchasing from the dealer again to gauge their satisfaction levels.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    You are on page 1of 4

    GENERAL INFORMATION

    1. Do you own a Chevrolet car?

    Yes_______ no________

    2. Which variant do you own?

    SPARK______ AVEO U-VA_____ OPTRA______ TAVERA____ AVEO____

    3. How long have you been using this car?

    Less than 1 year____ 1 -2 years____ 2-3____ more than 3 years____

    SATISFACTION ABOUT THE SHOWROOM


    4. How satisfied are you with Totally Very Somewhat Very Totally
    the ease of contacting the satisfied satisfied satisfied dissatisfied dissatisfied
    person who is entertaining
    you?

    5. How satisfied are you with


    the way problems were
    solved?

    6. How satisfied are you with


    information clarity about
    the car?

    7. How much are you


    satisfied with the products
    and services offered by
    rajvir motors?

    8. According to you how


    much are you satisfied with
    after sales services of the
    company?
    9. Were you satisfied with the extra benefits provided by the dealer/sales person?

    10.How much are you satisfied with the finance service provided here?

    (Where totally satisfied means 5 points, very satisfied 4, somewhat satisfied 3, very dissatisfied 2
    and totally dissatisfied means 1 point)

    11. Do you think that the delivery of cars was made in time?

    YES_____ NO_____

    12. Are you satisfied with staff working here?

    YES____ NO______

    13. Do you think the staff working here has proper knowledge?

    YES_____ NO_____ DON’T KNOW______

    14. Before buying a car from here were you offered a test drive?

    YES_____ NO_____

    15. What was that single most important reason for initially buying the car of this brand or from this
    dealer?

    Advertisements____

    Recommended by others_____

    Location____

    Quality product_____
    16. On a scale of 1 to 5 how would you rate you overall purchase experience?

    17. Based on your overall experience how likely would you be to purchase another vehicle of this
    brand/dealer, if you have to replace within a year?

    Definitely
    Definitely
    Might bewould
    or
    would
    notnot

    5
    4 Probably wouldProbably
    3 would not
    2
    1

    SATISFACTION ABOUT CHEVROLET CARS

    18.According to your preference rate the following for buying a Chevrolet car?

    Price
    Overall body look
    After sales service

    Brand image

    Superior quality

    Good mileage

    others
    19. How much are you satisfied with the performance off Chevrolet car?

    Totally Very Somewhat Very Totally


    satisfied satisfied satisfied dissatisfied dissatisfied
    _____ _____ ______ ______ ______

    20. Do you think that your car is better than cars of others companies in this segment?

    Yes____ no____

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