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Telephoning - Glossary

This document provides a glossary of common telephoning terms organized into 12 categories: 1. Introducing yourself when answering or making a call. 2. Asking for a specific person or phone number. 3. Interacting with a switchboard operator when connecting calls. 4. Being helpful responses like "You're welcome" after a thank you. 5. Stating the reason for the call such as "I'm calling about..." or "I'm calling to...". 6. Asking the caller to hold or call back if the line is busy. 7. Apologizing for things like keeping the caller waiting or a bad connection. 8.

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24 views1 page

Telephoning - Glossary

This document provides a glossary of common telephoning terms organized into 12 categories: 1. Introducing yourself when answering or making a call. 2. Asking for a specific person or phone number. 3. Interacting with a switchboard operator when connecting calls. 4. Being helpful responses like "You're welcome" after a thank you. 5. Stating the reason for the call such as "I'm calling about..." or "I'm calling to...". 6. Asking the caller to hold or call back if the line is busy. 7. Apologizing for things like keeping the caller waiting or a bad connection. 8.

Uploaded by

westindian
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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FORMATION ANGLAIS

TELEPHONING TERMS : Glossary 1 Introducing yourself This is (name). (name) speaking. It's (name). My name is Is that (name or number) Could I speak to ( name)? Can I speak to (name)? Its (name), isnt it? Can you put me through to (name or number) Can I have extension (number)? Id like to speak to (name). You are through, caller please go ahead. The line is ringing for you, caller. Youre welcome. (As a response to thank you). Im calling about (the meaning). Im calling for (some information). Im calling to (let you know Ill be late). Could you hold on? Will you hold or will you call back later? Trying to connect you, please hold the line. Sorry to keep you. Im afraid the line is engaged.. Im sorry but there is no reply. Can I take a message? Would you like to leave a message? Can I ask who is calling? Could I leave a message? Could you get her to call me? Could you tell her I rang? Ill get her to call you back. Ill give him your message. Ill call you on Monday. Ill check that for you now. Ill put you through to someone else. I didnt catch that. Could you repeat what you said? Sorry, what was the name. Im afraid its a bad line. Could you speak up? Nice talking to you. Ill speak to you tomorrow. Look forward to hearing from you again soon.

Asking for someone or for a number

Speaking with a switchboard operator

Being helpful

Saying why you are calling

Asking the caller to wait

Apologising

Offering to take a message

Asking to leave a message

10

Promising action

11

Asking for repetition

12

Saying goodbye

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