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    Telephoning - Glossary

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    westindian
    This document provides a glossary of common telephoning terms organized into 12 categories: 1. Introducing yourself when answering or making a call. 2. Asking for a specific person or phone number. 3. Interacting with a switchboard operator when connecting calls. 4. Being helpful responses like "You're welcome" after a thank you. 5. Stating the reason for the call such as "I'm calling about..." or "I'm calling to...". 6. Asking the caller to hold or call back if the line is busy. 7. Apologizing for things like keeping the caller waiting or a bad connection. 8.

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    Telephoning - Glossary

    Uploaded by

    westindian
    16 views1 page
    This document provides a glossary of common telephoning terms organized into 12 categories: 1. Introducing yourself when answering or making a call. 2. Asking for a specific person or phone number. 3. Interacting with a switchboard operator when connecting calls. 4. Being helpful responses like "You're welcome" after a thank you. 5. Stating the reason for the call such as "I'm calling about..." or "I'm calling to...". 6. Asking the caller to hold or call back if the line is busy. 7. Apologizing for things like keeping the caller waiting or a bad connection. 8.

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    This document provides a glossary of common telephoning terms organized into 12 categories: 1. Introducing yourself when answering or making a call. 2. Asking for a specific person or phone number. 3. Interacting with a switchboard operator when connecting calls. 4. Being helpful responses like "You're welcome" after a thank you. 5. Stating the reason for the call such as "I'm calling about..." or "I'm calling to...". 6. Asking the caller to hold or call back if the line is busy. 7. Apologizing for things like keeping the caller waiting or a bad connection. 8.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    16 views1 page

    Telephoning - Glossary

    Uploaded by

    westindian
    This document provides a glossary of common telephoning terms organized into 12 categories: 1. Introducing yourself when answering or making a call. 2. Asking for a specific person or phone number. 3. Interacting with a switchboard operator when connecting calls. 4. Being helpful responses like "You're welcome" after a thank you. 5. Stating the reason for the call such as "I'm calling about..." or "I'm calling to...". 6. Asking the caller to hold or call back if the line is busy. 7. Apologizing for things like keeping the caller waiting or a bad connection. 8.

    Copyright:

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    of 1

    FORMATION ANGLAIS

    TELEPHONING TERMS : Glossary 1 Introducing yourself This is (name). (name) speaking. It's (name). My name is Is that (name or number) Could I speak to ( name)? Can I speak to (name)? Its (name), isnt it? Can you put me through to (name or number) Can I have extension (number)? Id like to speak to (name). You are through, caller please go ahead. The line is ringing for you, caller. Youre welcome. (As a response to thank you). Im calling about (the meaning). Im calling for (some information). Im calling to (let you know Ill be late). Could you hold on? Will you hold or will you call back later? Trying to connect you, please hold the line. Sorry to keep you. Im afraid the line is engaged.. Im sorry but there is no reply. Can I take a message? Would you like to leave a message? Can I ask who is calling? Could I leave a message? Could you get her to call me? Could you tell her I rang? Ill get her to call you back. Ill give him your message. Ill call you on Monday. Ill check that for you now. Ill put you through to someone else. I didnt catch that. Could you repeat what you said? Sorry, what was the name. Im afraid its a bad line. Could you speak up? Nice talking to you. Ill speak to you tomorrow. Look forward to hearing from you again soon.

    Asking for someone or for a number

    Speaking with a switchboard operator

    Being helpful

    Saying why you are calling

    Asking the caller to wait

    Apologising

    Offering to take a message

    Asking to leave a message

    10

    Promising action

    11

    Asking for repetition

    12

    Saying goodbye

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