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ITIL Syllabus

ITIL describes procedures, tasks and checklists that are not organization-specific, used by an organization for establishing a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. ITIL Certification helps to enhance your career. Please visit www.hbservices.in for more details

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Hari Hara Sudhan
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53 views1 page

ITIL Syllabus

ITIL describes procedures, tasks and checklists that are not organization-specific, used by an organization for establishing a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. ITIL Certification helps to enhance your career. Please visit www.hbservices.in for more details

Uploaded by

Hari Hara Sudhan
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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HB Education and Consulting Services (P) Ltd New No.89, Old No.

39/40,1st Main Road, Gandhi Nagar, Adyar, Chennai 6000 020 Tel: +91-44-42115338, 65856595, 65250088 Email: [email protected] Web: www.hbservices.in

ITIL Syllabus

Content:

Concepts of IT service management ITIL Service Lifecycle Identifying and Documenting the Services Optimizing the Infrastructure Value-creation through Services Exploring the importance of People, Processes, Products and Partners Service Strategy, Design, Transition, Operation Continual Service Improvement Service Management Functions and Roles

Please call us @ +91-44-42115338 or +91-9677167119 or +91-9884987719 or Email your queries to [email protected]

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