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ARTA Monitoring Checklist

This document provides a summary of an agency's citizen's charter. It indicates that the agency has a vision and mission statement, and lists its frontline services along with service standards for each one. These standards include step-by-step procedures, responsible employees, and maximum processing times. The agency provides information on required documents, fees if necessary, and complaint procedures. Feedback mechanisms are also in place. Anti-fixer measures have been implemented. A public assistance desk is available. The agency aims to have easily readable signage and facilities that are clean, orderly, well-lit and accessible.

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Ian Khay Castro
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97 views1 page

ARTA Monitoring Checklist

This document provides a summary of an agency's citizen's charter. It indicates that the agency has a vision and mission statement, and lists its frontline services along with service standards for each one. These standards include step-by-step procedures, responsible employees, and maximum processing times. The agency provides information on required documents, fees if necessary, and complaint procedures. Feedback mechanisms are also in place. Anti-fixer measures have been implemented. A public assistance desk is available. The agency aims to have easily readable signage and facilities that are clean, orderly, well-lit and accessible.

Uploaded by

Ian Khay Castro
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Anti-Red Tape Act Monitoring Agency Name : Date of Scanning: Citizen's Charter

1. Vision and Mission of the Agency 2. List Of Frontline Services 3. Service Standards for each Frontline Service
>Step-by-Step procedure >Officer/employee responsible for each step
>Maximum time to include the process (including allowable period for extension due to unusual circumstances

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

No Basic Facilities No 1. Clean Comfort Rooms No 2. Convenient waiting area No 3.Special lanes/facilities for pregnant No women/persons with disability No (PWDs)/the elderly No No No No

Yes Yes Yes

No No No

>Documents to be presented by the client >Amount of Fees, if necessary 4. Procedure for filing complaints 5. Feedback Mechanism Remarks:

Anti Fixer Campaign 1.Use of posters,billboards,brochures,etc. 2.posting of photos of convicted fixers


3.reminders/warnings from service providers and

Yes Yes Yes Yes Yes Yes

No No No No No No

/or security personnel


4. use of videos depicting fixer activities and/or

legal liabilities relative to such activities 5.other measure (please notify) 6.none Remarks:

7.Public Assistance and compliants desk (with Knowledge personnel) Remarks:

Yes

No

No Lunch Break Rule 1.PACD personnel 2.Frontline service provider Identification Cards (Ids/nameplates) 1.Easy to read Physical Setup 1.Available sigeage or directions 2.accessible frontline service unit(s) 3.Clean And Orderly frontline service unit(s) 4.Weel-lighted frontline service unit(s)
5.Good Physical Lay out of the different frontline service units in the agency

Yes Yes Yes Yes Yes Yes Yes Yes

No No No No No No No No

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