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Questionnaire For Customer

The document is a 15 question survey from Reliance Communications Ltd. regarding customers' mobile phone usage habits and preferences. It collects information such as which mobile provider they use, average monthly spending and call/SMS volumes. It also asks questions about usage of value-added services like caller tunes, preferred subscription methods, and interest in potential new services like mobile internet or banking. The purpose is to understand customer preferences in order to improve existing services and identify new service opportunities.

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29K views6 pages

Questionnaire For Customer

The document is a 15 question survey from Reliance Communications Ltd. regarding customers' mobile phone usage habits and preferences. It collects information such as which mobile provider they use, average monthly spending and call/SMS volumes. It also asks questions about usage of value-added services like caller tunes, preferred subscription methods, and interest in potential new services like mobile internet or banking. The purpose is to understand customer preferences in order to improve existing services and identify new service opportunities.

Uploaded by

kcsoorya
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Questionnaire for Customer

Name: Occupation:

Address:

Age:  15-20,  20-25,  25-35,  35-50,  Above 50

Sex: Male/Female

Contact no.:

Signature:

Q1) Which mobile connection do you use?

 Reliance GSM  Vodafone

 Reliance CDMA  Idea

 Airtel  Aircel

 Tata Indicom  Virgin

 BSNL

Q2) Why do you use this connection?

S.No. Services Excellent Very Fairly Average Poor


Good Good
1. Network Coverage
2. Low call rates/Tariff
3. Better Value Added
Services
4. Better customer support

Others please specify: ……………………………………..

1 Reliance Communications Ltd. (Lucknow).


Q3) What is your average monthly expenditure on mobiles (in Rs.)?

 0-50  50-100

 100-250  250-500

 Above 500

Q4) What is the average no. of outgoing calls per day?

O  1-5

 5-10  10-20

 Above 20

Q5) What is the average no. of SMS sent by you per day?

O  1-5

 5-10  10-20

 Above 20

Q6) Are you aware about the value added services such as caller tunes, ringtones,
wallpapers, crickets, astrology, missed call alerts etc.?

 Yes  No

Q7) Do you use any of the following services?

 Caller tunes  Wallpapers

 Ringtones  Cricket updates

 Astrology  Missed call alerts

 News updates  Jokes

 Gaming  Others (Specify)…………………

2 Reliance Communications Ltd. (Lucknow).


Q8) How do you subscribe Value Added Services?

 Voice Portal  SMS

 Hand set/Sim card menu  IVR/OBD

 Through your retailer

Q9) What is your monthly expenditure (in Rs.) on Value Added Services (VAS)?

O  1-25

 25-50  50-100

 Above 100

Q10) Through which source would you like to have information about VAS?

 T.V./Newspaper  Hoardings

 Calls  SMS

 Through your retailer  Company outlet

 Posters at shops

Q11) If you use caller tune then how do you subscribe it?

 Handset/Sim card menu  * copy

 SMS  Voice Portal

Q12) How frequently do you change your caller tunes?

 Weekly  Fortnightly

 Monthly  Occasionally

Q13) What kind of caller tunes do you prefer?

 Latest hits  Devotional songs

3 Reliance Communications Ltd. (Lucknow).


 Old melodies  English songs

 Regional Songs  Others (Specify)………………………

Q14) Which of the following services would you prefer?

 Mobile internet  Mobile banking

 Live T.V.  Travel

 Health/Beauty tips  Stock/Share

 Job opportunities  Exam results

 Mandi Rates  Others (Specify)………………………….

Q15) If you are a Reliance user then how frequently do you browse R-World?

 Daily  3-5 times a week

 Fortnightly  Monthly

 Never

Thanks for your cooperation

4 Reliance Communications Ltd. (Lucknow).


5 Reliance Communications Ltd. (Lucknow).
6 Reliance Communications Ltd. (Lucknow).

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