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How To Create LILO Access To Vendor Visiting Datacenter IDC

LILO allows customers and vendors access to SunGard hosting facilities. To add a vendor technician to the approved access list, users select the location, customer, technician's name and organization from drop-downs and enter the maintenance window times and ticket number. This provides temporary access for the technician to perform approved maintenance.

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133 views1 page

How To Create LILO Access To Vendor Visiting Datacenter IDC

LILO allows customers and vendors access to SunGard hosting facilities. To add a vendor technician to the approved access list, users select the location, customer, technician's name and organization from drop-downs and enter the maintenance window times and ticket number. This provides temporary access for the technician to perform approved maintenance.

Uploaded by

subhrajitm47
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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LILO Access

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When a customer or vendor comes on site to a SunGard Hosting facility they must be on a security list or they will not be allowed into the building. You can add a vendor technicians name to the LILO list to ensure that Hosting will allow them into the building to perform their maintenance. From the Home page in the Portal, go to Quick Links Customer Service LogIn LogOut Click on ADD Temporary Access Select the location (IDC) where the asset is located Select the correct Customer name Type in the Name of the vendor technician that will be coming to site first and last name. Type the Organization name for that vendor: HP/DELL/SUN Microsystems Select the begin and end time for the MX window Select the name of the customer who approved the MX window from the drop-down list. In the Restrictions box, type the HD ticket number and tell what server the tech will be working on. Click Submit.

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