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Process Map - Interaction Sequenced

This document outlines the key functions and process map for an organization. It shows the interaction sequence from receiving a request for quotation (RFQ) from a customer through determining feasibility, submitting a quote, receiving an order, production, quality control, warehousing, delivery, and invoicing. It also includes additional support processes like management review, continual improvement, and document/record control.

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jerobu
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82 views

Process Map - Interaction Sequenced

This document outlines the key functions and process map for an organization. It shows the interaction sequence from receiving a request for quotation (RFQ) from a customer through determining feasibility, submitting a quote, receiving an order, production, quality control, warehousing, delivery, and invoicing. It also includes additional support processes like management review, continual improvement, and document/record control.

Uploaded by

jerobu
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Process Map - Interaction Sequenced

Revision: 0

Key Functions

Management

Sales

Project Management

Technical

Purchasing

Planning

Bulk Raw Material Store

Production

Quality Control

Quality Assurance

Finished Goods Warehousing

CSU

Despatch

Finance

Engineering/SHE

Human Resources

RFQ from Customer

Initiate RDA

Review RFQ

Notify customer

Determine Investment, Equipment, Labour, Raw/Finished Product Costs - Feasibility

Inquiry/RFQ
Yes/No Feasible? Yes Consolidate Costs/ Leadtime Initiate Project

Submit Quote to Customer

Awarded?

No

Close Project

Yes

Source/Procure Raw/ Finished Product

Develop lab Sample Deliver to customer Customer Approval Purchase Raw/ Finished Product Schedule Line Trial Batch Receiving Receiving Inspection

Product/ Process Development

Batch Preparation Manufacture Trial Batch Manufacture Trial Batch > QC Testing > Sample Submission > Customer Approval

Colour Matching

Filling

Labelling Customer Approval Line Trials/Correlation

Warhousing

Process Order

Deliver to Customer

Invoice Customer Close Project

Customer Order

Purchase Raw/ Finished Product

Schedule Production Receiving Receiving Inspection

Batch Preparation

Series Prodction

Manufacture Batch Colour Matching Filling > QC Testing > Sample Submission > Customer Approval

Labelling Internal Audits

Warhousing

Process Order

Deliver to Customer

Invoice Customer

Management Oriented Processes

Business/ Resource Planning

Management Review

Continual Improvement Customer Satisfaction/Feedback Data Analysis Corrective & Preventive Actions

Additional Support Processes


Legend:

Document Control

Records Control

Revalidation

Calibration Control

Staffing Resources

Training

Maintenance

Customer Oriented Processes

Management Oriented Processes

Support Oriented Processes

Certain Products

Imported Product

Local/Imported Product

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