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Basics of Business Communication

Communication is defined as exchanging information between individuals through various means so that the message is understood by all parties. The communication process involves a sender encoding a message and selecting a channel to send it through, a receiver decoding and interpreting the message, and the receiver providing feedback. There are internal communication methods within an organization such as meetings and memos, and external methods like press releases and letters for communicating outside the organization. Factors that influence communication method selection include cost, confidentiality, urgency, and the intended recipient. Barriers to effective communication include poor listening skills, pre-judgment, and emotional responses.

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124 views12 pages

Basics of Business Communication

Communication is defined as exchanging information between individuals through various means so that the message is understood by all parties. The communication process involves a sender encoding a message and selecting a channel to send it through, a receiver decoding and interpreting the message, and the receiver providing feedback. There are internal communication methods within an organization such as meetings and memos, and external methods like press releases and letters for communicating outside the organization. Factors that influence communication method selection include cost, confidentiality, urgency, and the intended recipient. Barriers to effective communication include poor listening skills, pre-judgment, and emotional responses.

Uploaded by

espee29
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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Basics of Communication

Basics of Business Communication

Basics of Communication

Definition of Communication
Communication is defined as giving, receiving or

exchanging information, opinions or ideas by writing, speech or visual means, so that the material communicated is completely understood by everyone concerned.

Gurutej

Basics of Communication

Gurutej

Basics of Communication

Communication Process
Sender conceives the message Encode the message Select the appropriate channel Receiver decodes the message Interprets the message Feedback from the receiver

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Basics of Communication

Methods of Communication
Internal Communication External Communication

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Basics of Communication

Internal Communication
ORAL
Telephone Intercom Meeting/Conference Presentation Face-to-Face Discussion Messages

WRITTEN

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Memo Report Graphs/Charts E-Mail/Fax Notice Form/questionnaire Newsletter Minutes

Basics of Communication

External Communication
ORAL
Meeting Conference/Seminar Conversation Telephone Presentation

WRITTEN
Brochure Invitation Press Release Advertisement Report E-Mail/Fax Letter

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Factors involved in choosing the Means of Communication


Cost Confidentiality Safety and Security Influence Urgency Distance Resources Written Record Recipient
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Basics of Communication

Basics of Communication

Channels of Communication
Downward Communication
Memos, notices, newsletters, manuals

Upward Communication
Memos, reports, meetings, informal discussion

Horizontal Communication
Committee meetings, seminars, conferences

Diagonal Communication
Depends on cooperation, goodwill and respect

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Basics of Communication

Barriers to communication
Non-verbal signals Language Listening Pre-judgment Relationships Emotional Responses System
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Basics of Communication

Tips for successful Communication


Read Listen Intelligently Think and plan Use appropriate language Be open-minded Select appropriate media Timing Obtain feedback Aim high
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Basics of Communication

THANK YOU. FUTURE MANAGERS

Gurutej

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