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Help Desk

The document discusses moving a help desk process to a digital medium and web-based platform to allow users, field techs and clients to more easily find answers to technical issues over large geographic areas, while also providing a tracking system to monitor problem areas.

Uploaded by

Michael Benilan
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© Attribution Non-Commercial (BY-NC)
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119 views

Help Desk

The document discusses moving a help desk process to a digital medium and web-based platform to allow users, field techs and clients to more easily find answers to technical issues over large geographic areas, while also providing a tracking system to monitor problem areas.

Uploaded by

Michael Benilan
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Project Abstract

The help desk provides users with the answers they need for their technical issue. By bringing Help Desk Process to the digital medium and onto computers, finding what you are looking for has never been easier. Using a web-based Help Desk Process solves problems with expansion and usability over large geographic areas. It also allows field techs or even clients themselves to retrieve up to the minute information regarding their query. Modern Help Desk Process also provides a tracking system, to actively monitor a certain problem area.

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