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VINSYS Service Offerings in Itil / Itsm: Key To Diagram

The diagram shows VINSYS' ITIL/ITSM service offerings mapped to ITIL certifications and modules. It offers training and certification in ITIL Foundation, Practitioner, Manager, Expert levels as well as bridge programs between ITIL versions. Capability and lifecycle modules include service strategy, design, transition, operation and continual service improvement.

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rahulkedar
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133 views1 page

VINSYS Service Offerings in Itil / Itsm: Key To Diagram

The diagram shows VINSYS' ITIL/ITSM service offerings mapped to ITIL certifications and modules. It offers training and certification in ITIL Foundation, Practitioner, Manager, Expert levels as well as bridge programs between ITIL versions. Capability and lifecycle modules include service strategy, design, transition, operation and continual service improvement.

Uploaded by

rahulkedar
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Key to Diagram

VINSYS Service Offerings in ITIL / ITSM

ITIL Master

V3 Manager Bridge 5

ITIL Expert
5
3 SS

V3 Manager Bridge

Managing across the lifecycle


3 SD 3 ST 3 SO 3 CSI 4 OSA 4 PPO 4 RCV

5
4 SOA 3.5 IPPI

V2 Practitioner Modules
SDIM SLM RM
2

ITIL V2 Service Managers

Lifecycle Modules

Capability Modules 3.5 IPAD

PM

17

ITIL V3 Foundation 2 3.5 IPSR

IT SCM FM
2

V3 Foundation Bridge 0.5

COM CHM

3.5 IPRC V2 Foundation 1.5

CAM AM

= Operational Support & Analysis = Planning, Protection & Optimization RCV = Release, Control & Validation SOA = Service Offerings & Agreements SS = Service Strategy SD = Service Design ST = Service Transition SO = Service Operation CSI = Continual Service Improvement IPPI = ITIL Practitioner Plan & Improve Availability Capacity ITSC IPAD = ITIL Practitioner Agree & Define Finance SLM IPSR = ITIL Practitioner Support & Restore - Service Desk Incident Problem IPRC = ITIL Practitioner Release & Control - Change Configuration Release SDIM = Service Desk & Incident Management SLM = Service Level Management RM = Release Management PM = Problem Management IT SCM = IT Service Continuity Management FM = Financial Management COM = Configuration Management CHM = Change Management CAM = Capacity Management AM = Availability Management

OSA PPO

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