The Ecm Program Framework
The Ecm Program Framework
Definition
The overall vision and strategy for managing content. This strategy should address existing visions and strategies for enterprise content management (ECM), as well as for ediscovery and records management (RM), and should address any gaps that may exist. This strategy should also establish general principles for the level of resources the organization will apply to the program at a high level. The governance structure and operational structures for implementing the content management strategy. Includes roles, responsibilities, program governance metrics, policies, procedures, and guidelines.
Key Components
ECM vision, strategy, and roadmap Records management and litigation readiness vision, strategy, and roadmap Principles for resources
Governance structure (roles, responsibilities) Operational structure (roles, responsibilities) Rules(policies, procedures, and guidelines) for records management and ediscovery Content taxonomy Records retention plan ESI-repository map Information and records management processes Discovery process Architecture strategy ECM tools and capabilities Relevant specialist tools and capabilities (e.g. for RM, e-discovery)
Information Architecture
The manner in which information is organized. This includes a content taxonomy or organizational hierarchy, a record plan and retention schedule, and a content map of the organizations electronically stored information (ESI) and content repositories. The overall processes used to support content management. These include the overall information and records lifecycle management processes, as well as the ediscovery process. The tools and technologies used for managing content and the architecture for how they fit together. These can include specialist tools (e.g. for specific capabilities in ediscovery or RM) as well as technologies and capabilities for ECM, records management, and email management.
The mechanisms used to educate the user community and improve active, high quality participation