Telephone conversations Task1. Here are examples of the formal and informal situations of telephone conversations.

What sentences are formal and informal. Make up two small dialogues. - My name is Paul Scott. -Hello. -Oh, good morning. Could I speak to Mrs Gordon, please? -Is that Mary? -Right, Mr Scott. I will put you through. -Yeah. -Yes. Who is calling, please? -Hi. Its Ruth. -Good morning. Chalfont Electronics. Task2 Telephone problems. Replace the bold word combinations by those ones given below: 4:20 p.m 4:30 p.m 4:35 p.m 7:30 p.m You try to phone your sister Susan but the line is busy, someone is already using the phone. You phone your sister again but you have dialed another number. You make contact to your sisters number shes not at home. Her husband answers and says that Susan will not return for a couple of hours, so you ask him to tell her some information. Susan phones you back but you are out. She leaves a message on your answer phone. Her message is : Jean, this is Susan. Im just returning your phone call. I will phone you tomorrow.

-to give a ring -to be back -the line is engaged -to leave a message -the wrong number -a call -to get through -to be out -to be on the phone Fill the gaps in these phone conversations with suitable words or phrases A A: Good morning. Boulding Limited. Can I help you? B: Yes.(1) Paul Mathews and Im trying to contact Mr Patterson. He actually left a (2) on my answerphone yesterday afternoon. A: I see. Well, Im afraid Mr Pattersons (3) at the moment. Can I ask him to (4) later? B: Yes, please. I shall be here until lunchtime. My (5) is 748 7267. A: Hello. B: Hi. (6) Sandra?

A: No, sorry. Sandra (7) at the moment. B: Oh. Do you know when shell (8) ? A: No, Ive got no idea. B: OK. In this case could I (9) for her? A: Yes, of course. B: Could you ask her to (10) this evening, please? A: Sure. Whats your name? B: Catherine. Im a colleague from work. Shes got my number. A: Right, Ill tell her. B: Thank very much. Bye-bye. A: Bye. C A: Hello. B: (11) Carlos? A: Yeah, speaking. B: Hi, Carlos. (12) Serena. A: Oh, hello. I was expecting you to ring yesterday. B: I did or at least I tried. I (13) your number about to six times last night but I couldnt (14) . It was (15) all the time. A: Oh, yes. Im sorry about that. I was (16) the phone to my brother for about an hour and then someone from school rang me about the table tennis tournament next week. B: Oh, well. Never mind. Anyway, Im phoning

Making arrangements 1.Warm up 1. You want a business meeting in your country. Do you arrange it - about two or three weeks before? - about two or three days before? - on the day you want the meeting? 2. You have an appointment at 10.30. Do you arrive - about 15 minutes before? - at exactly 10.30? - between 10.30 and 11 oclock? 3. You arrive for a meeting on time, but the other person is not there. Do you feel angry after - about 10 minutes? - about 30 minutes? - an hour or more? 3. Practice Conversation 1 A Suggest a day Suggest another day Say its OK B Say its not possible and explain the problem

Conversation 2 A Suggest a day Suggest the morning

B Say its OK, but youre busy in the afternoon Say its OK and suggest the time.

Number works You see UK English 7 September (7/9) 22 May (22/5) US English September 7 (9/7) May 22 (5/22) in/ on/ at/ for/ no preposition the evening the moment 1969 21 July 1969 The Middle Ages night Christmas the 1930s two days already the same time Monday Friday morning last night this month 1. Mozart was born _________1756. 2. He last saw Kate _________ Tuesday. 3. Paul got married _________ 18 May 1991. 4. We usually have lunch a holiday _______ summer. 5. The price of electricity is going up _______October. 6. If the sky is clear, you can see the stars ________ night. 7. People send each other cards __________Christmas. 8. Jazz became popular_________ the 1920s. 9. I went to bed ________11 oclock. 10. They dont go out_________Saturday. 11. He stayed at home _________last Wednesday. You say the seventh of September September the seventh the twenty-second of May May the twenty second September seventh May twenty-second