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Assertive Communication

Assertiveness is the ability to honestly express one's opinions, feelings, and rights without undue anxiety while respecting others. Being assertive is important to avoid issues like depression, resentment, and poor relationships. There are techniques for assertive communication including showing empathy, stating the problem, and stating what you want. Effective assertiveness involves using "I" statements, facts over judgments, owning one's thoughts and feelings, making direct requests, and being specific. Special techniques include repeating statements, shifting focus, diffusing tension, and summarizing.

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204 views7 pages

Assertive Communication

Assertiveness is the ability to honestly express one's opinions, feelings, and rights without undue anxiety while respecting others. Being assertive is important to avoid issues like depression, resentment, and poor relationships. There are techniques for assertive communication including showing empathy, stating the problem, and stating what you want. Effective assertiveness involves using "I" statements, facts over judgments, owning one's thoughts and feelings, making direct requests, and being specific. Special techniques include repeating statements, shifting focus, diffusing tension, and summarizing.

Uploaded by

sendil4ever
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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ASSERTIVE COMMUNICATION

ANSWER THESE
Do you have trouble saying no, even when you really should?

Do you feel like people walk all over you?


Do you have trouble keeping your temper under control?

What is Assertiveness?
Assertiveness is the ability to honestly express your opinions, feelings, attitudes, and rights, without undue anxiety, in a way that doesn't infringe on the rights of others.

It's not aggressiveness

Why is Assertiveness Important?


If you don't know how to be assertive, you might experience -- Depression Resentment Frustration Temper/Violence Anxiety

Poor Relationships
Physical Complaints

Techniques
There are three parts of each assertive intervention

Empathy and Validation

Statement of Problem

Statement of what you want

How to be effectively assertive


Use Assertive body language.

Use I statements.
Use facts, not judgments. Express ownership of thoughts, feelings and opinions. Make direct requests. Specificity

Some Special Techniques


Broken Record Technique Fogging Content to Process Shift Defusing Assertive inquiry/stop action Summarizing

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