Annexure 1 Semester I

Code No. Title of the Paper Internal Marks 30 30 30 30 30 30 30 20 Semest er End Marks 70 70 70 70 70 70 70 30 Exam Duration 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 2 Hrs Maximu m Marks 100 100 100 100 100 100 100 50

101 102 103 104 105 106 107 108

Management and Qrganisational Behaviour Management Communication Managerial Economics Accounting for Managers Data Analysis Methods Quantitative Techniques Information Technology Personality Development

Semester II
Code No. Title of the Paper Internal Marks 30 30 30 30 30 30 30 20 Semest er End Marks 70 70 70 70 70 70 70 30 100 Exam Duratio n 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 2 Hrs Maximu m Marks 100 100 100 100 100 100 100 50 100

201 202 203 204 205 206 207 208 209

Management Information System Human Resources Management Marketing Management Financial Management Production Management Business Environment Operations Research Interpersonal Skills and Team Building Communication and Computer Lab

Semester III
Code No. Title of the Paper Interna l Marks Semester End Marks Exam Duration Maxi mum Marks

301 302 303 304 305

Management of Technology & Innovation Entrepreneurship Computer Applications Project Seminar & Report Career Planning and Development

30 30 30 30

70 70 70 70

3 Hrs 3 Hrs 3 Hrs 3 Hrs

100 100 100 100

50

20 30 2 Hrs ELECTIVES/ SPECIALISATIONS (Any three Elective courses to be chosen)

Marketing Area:
Code No. Internal Marks Seme ster End Marks Exam Duration Maximu m Marks

Title of the Paper

311 312 313 314 315 316 317 318

Consumer Behaviour & Relationship Marketing Marketing Research Promotion Management Product & Brand Management Distribution and Supply Chain Management Sales Management Marketing of Hospitality Services Marketing of Health Care Services

30 30 30 30 30 30 30 30

70 70 70 70 70 70 70 70

3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs

100 100 100 100 100 100 100 100

Finance Area:
Code No. Internal Marks Semester End Marks Exam Dura tion Maxim um Marks

Title of the Paper

321 322 323 324 325 326

Indian Financial System Working Capital Management Management of Financial Services Security Evaluation and Investment Strategy Management Control Systems Bank Management

30 30 30 30 30 30

70 70 70 70 70 70

3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs

100 100 100 100 100 100

HRM Area:
Code No. Title of the Paper Internal Marks Semester End Marks Exam Durat ion Maxim um Marks

331 332 333 334 335 336

Counselling Management of Industrial Relations Performance and Reward Management Human Resource Planning Employee Legislation Training for Development

30 30 30 30 30 30

70 70 70 70 70 70

3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs

100 100 100 100 100 100

Systems Area:
Code No. Title of the Paper Intern al Marks Semes ter End Marks Exam Duratio n Maxim um Marks

341 342 343 344 345 346 347

Systems Analysis and Design Data Base Management Systems Decision Support Systems Expert Systems and Artificial

30 30 30 30

70 70 70 70 70 70 70

3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs

100 100 100 100 100 100 100

Intelligence Software Testing Software Engineering Logistics Management

30 30 30

Semester IV
Code No. Intern al Marks Semes ter End Marks Exam Duratio n Maxim um Marks

Title of the Paper

401 402 403 404 405 406

Strategic Management International Business Management Business Laws Organisation Development Presentation Skills VIVA VOCE (Comprehensive Viva covering all the subjects of all Semesters including Project work)

30 30 30 30 20

70 70 70 70 30
100

3 Hrs 3 Hrs 3 Hrs 3 Hrs 2 Hrs

100 100 100 100

50

100

ELECTIVES/ SPECIALISATIONS (Any three Elective courses to be chosen)

Marketing Area:
Code No. Title of the Paper Internal Marks Semester End Marks Exam Duration Maximu m Marks

411 412 413 414 415 416

Insurance and Bank Marketing Rural Marketing International Marketing Retail Marketing Industrial Marketing Agricultural Marketing

30 30 30 30 30 30

70 70 70 70 70 70

3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs

100 100 100 100 100 100

10

Finance Area:
Semes ter End Marks Maxi mum Marks

Code No.

Title of the Paper

Internal Marks

Exam Duration

421 422 423 424 425 426

Mergers and Acquisitions Risk Management & Insurance Financial Engineering International Financial Management Financial Derivatives Portfolio Management

30 30 30 30 30 30

70 70 70 70 70 70

3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs

100 100 100 100 100 100

HRM Area:

Code No.

Title of the Paper

Internal Marks

Semester End Marks

Exam Duration

Maxi mum Marks

431 432 433 434 435 436

HR Accounting and Audit Stress Management Change Management Global Human Resource Management Leadership Development Human Resource Development

30 30 30 30 30 30

70 70 70 70 70 70

3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs

100 100 100 100 100 100

11

Systems Area:
Intern al Marks Semes ter End Marks Exam Duratio n Maxim um Marks

Code No.

Title of the Paper

441 442 443 444 445 446 447

Systems Control and Audit Distributed Intelligence Data Mining and Data Warehousing Enterprise Resource Planning Data Communication and Network Analysis E- Business Customer Relationship Management

30 30 30 30 30 30 30

70 70 70 70 70 70 70

3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs 3 Hrs

100 100 100 100 100 100 100

12

ANNEXURE II
QUESTION PAPER STRUCTURE FOR MBA SEMESTER END EXAMINATIONS Each Course examination (other than courses 108,208,305 and 405) shall have a maximum of 70 Marks and the examination shall be of 3 Hrs duration. The question paper shall have two parts viz. Part- A and Part-B.

PART-A
1.

(5X10=50 Marks)

Descriptive Type questions, each question carries 10 Marks.

(a)
(b) 2. (a) (b) 3. (a) (b) 4. (a) (b) 5. (a) (b) Or Or Or

Or

Or

PART-B Case Analysis

(20 Marks)

STRUCTURE OF THE QUESTION PAPER FOR COURSES 108,208,305 and 405

Each course examination (Semester end) shall have 30 marks and the examination shall be 2 Hrs duration. There shall be three descriptive type questions. All questions carry equal marks. 1. (a) 2.
3.
or (b) (a) or (b) (a) or (b)

13

101 Management and Organisational Behaviour

UNIT I Introduction to Management Principles of Management Functions of management Decision making process/ Social responsibility of management Ethics in management.. UNIT II Introduction to OB Learning Personality Perception Attribution. UNIT III Motivation Communication Leadership Group dynamics Power, Politics, and conflict. UNIT IV Organisation Culture Organization change and development organization structure and organization design. UNIT V Managing stress Emergence of international management Interpersonal processes in international context. References:

1.

John L. Pierce :

Management and Organisational Behaviour (Cengage)

2. Jit S Chador: Organisation Behaviour (Vikas) 3. Fred Luthans: Organisation Behaviour (McGraw Hill) 4. Stephen P Robbins: Organisation Behaviour (Pearson) 5. Paul Hersey and Ken Blanchard: Management of Organisation Behaviour
(Prentice Hall)

6. Hellriegel, Slocum and Woodman: Organisation Behaviour (South Western)

7. 8. 9. 10. Weihrich, Cannice & Koontz: Management (Tata McGraw Hill) Gregory Moorhead and Ricky W. Griffin: Organizational Behavior (Jaico) Robin Finchan and Peter Rhodes: Organizational Behaviour (Oxford) J. Prakash Reddy, Management and: Organizational Behaviour (Himalaya)

NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

14

102 Management Communication

UNIT I Communication Meaning Communication cycle Process Theories and Models of communication communication. UNIT II Organisational communication Principles for effective organisational communication formal Vs informal communication vertical and lateral channels Interpersonal and intrapersonal communication Communication technology. UNIT III Oral communication Non verbal communication Listening Telephone talks Feedback Presentation skills conducting meeting and conferences. UNIT IV Written communication Reports Effective report writing Memos Circulars Minutes e-mails Employment Correspondence proposals. UNIT V Leadership communication Transactional Analysis Group communication Johari window Communication audit Communication styles. References: 1. Shirley Taylor :Communication for Business (Pearson) 2. Piyush Dhar Chaturvedi and Mukesh Chaturvedi : Business Communication (Pearson) 3. Krizan : Effective Business Communication (Cengage) 4. M. Ashraf Rizvi : Effective Technical Communication (McGraw Hill) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. characteristics of successful communication Barriers to

15

103 Managerial Economics

UNIT I: INTRODUCTION The concept, nature and scope of Managerial Economics Role and Responsibilities of Managerial Economist The concepts of plant, firm and industry objectives of the firm. UNIT II: Demand analysis The concept of Demand, Demand Schedule, Demand Curve, Demand Function Demand Determinants Law of Demand Price, Income, Cross and Promotional elasticity of demand and their managerial uses Demand Distinctions Demand services. UNIT III: PRODUCTION, COST AND PROFIT ANALYSIS Production Function Returns to scale Cost concepts and classification Cost function Break-Even Analysis profit theories. UNIT - IV: PRICING DECISIONS Objectives of Pricing Basic factors in pricing Pricing under perfect, monopoly, oligopoly and monopolistic competitions Price Discrimination Multiple Product Pricing Price control by Government Pricing of new products Pricing Methods. UNIT - V: MACRO ECONOMIC ENVIRONMENT National Income Population Business cycles inflation New Economic Policy of the Government of India. References: 1. H.Criag Peterson,W.Cris Lewis :Managerial Economics (Pearson) 2. Paul G.Keat and Philit Y.Yound: Managerial Economics (Pearson) 3. D.M.Mithani: Managerial Economics (Himalaya) 4. Suma Damodaran: Managerial Economics (Oxford) 5. D.N. Dwivedi: Managerial Economics (Vikas) 6. P.L.Mehta: Managerial Economics (Sultan Chand) 7. Samuel C. Wabb: Managerial Economics (Cengage) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. Forecasting; Sources of Data and Methods of Forecasting demand for established and new products or

16

104 Accounting for Managers

UNIT I Accounting-Scope-NatureUNIT II Financial statements Capital and Revenue items construction of Trading and Profit & Loss Account and Balance sheet Accounting for intangible assets. UNIT III Elements of cost Classification of costs Marginal costing Activity Based costing. UNIT IV Functional and Activity based budgeting standard costing and variance analysis. UNIT V Computerization of Accounts: Advantages Disadvantages Accounting information system Use of Tally packages. References: 1. Gupta R.L. and Radhaswamy M : Advanced Accountancy (Sultan Chand) 2. James .A. Hall: Accounting Information Systems (Cengage) 3. Maheswari S.N: Advanced Accountancy (Vikas) 4. Rama Chandran. N. and Ram Kumar k: Financial Accounting for Management (McGrah Hill) 5. 6. 7. Ambrish Gupta: Financial Accounting for Management (Pearson) Don R.Hnsan and Maryanne M.Mowen :Management Accounting (Cengage) Paresh Shah, Basic: Financial Accounting for management (Oxford) Objectives-Principles-ConceptsUsers of Accounting information- Classification of accounts - Journal Ledger Trial balance.

NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

17

105 Data Analysis Methods

UNIT I Qualitative and Quantitative data Cross sectional and Time series Data : Data sources Presenting data in Tables and Charts Measures of Central tendency (Mean, Median and Mode) Measures of Dispersion (Range, mean deviation, Standard deviation, Co-efficient of Variation). UNIT II Introduction to Probability: Concepts and Definitions of ProbabilityAdditive and Multiplicative theorems- Marginal, Conditional and Joint Probabilities Bayes theorem and its applications. Probability Distributions: Binomial- Poisson - Normal. UNIT III Correlation - simple Linear Regression - Multiple Regression - Time Series Analysis Index Numbers. UNIT IV Basics of samplingRandom and Non-Random sampling square test) - One-way and Two-way Anova UNIT V Non-parametric tests - Sign test, Median testSigned Rank test - Mann-Whitney test, Kolmogorov Smirnov test, Kruskal Wallis Test. References:
1. S.C.Gupta and V.K.Kapoor: Fundamentals of Applied Statistics (Sultan Chand) 2. Anderson, Sweeney& Williams: Statistics for Business and Economics (Cengage) 3. David M.Levine et al: Business Statistics (Pearson) 4. S.C.Gupta: Fundamentals of Statistics (Himalaya) 5. G.C. Beri: Business Statistics (McGraw-Hill)

methods sample size

determination Test of significance for small and large samples (t-test, Z-test, Chi-

NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

18

106 Quantitative Techniques

UNIT I Quantitative Methods An overview, Definition of Quantitative Methods Evolution of Quantitative methods classification of quantitative methods Advantages of quantitative methods limitations of quantitative methods. UNIT II Functions decisions. UNIT III Progressions: Arithmetic and Geometric Progressions and their applications, Annuities and Present values. UNIT IV Vectors and Matrices, Geometrical and Physical interpretation of vectors, Multiplication of Matrices, Inverse of Matrix, Rank of a Matrix and Matrix application in Management. UNIT V Introduction to Interpolation and Extrapolation Assumptions of Interpolation and Extrapolation Applications of Interpolation and Extrapolation Methods of Interpolation the use of Interpolation in Financial Analysis. References: 1. BSS Murthy, Venkateswara Rao & V.Krishna Murthy: Intermediate Mathematics (Chand ) 2. N.Raghava Chari: Mathematics of Management (McGraw Hill) 3. B.S. Grewal: Engineering Mathematics (Khanna Publishers) 4. David R. Anderson : Quantitative Methods for Business (Cengage) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. and its applications to business, limits of function and continuity, Differentiation, Maxima and Minima, Integration and its applications in managerial

19

107 Information Technology

UNIT I Computer: Features Applications Generations Types of Computers Hardware and Software Types of Software Storage Devices Data Representation for Computers. UNIT II
Computer networks: Types of Net WorksLANWANMANNetwork Topologies. Introduction to Internet E-Commerce E-Business ERP Evolution and growth.

UNIT III (WORD) Word Processing Basics Common tools Page Setup Editing and Formatting Tables Charts Macros Mail Merge Index Printing. UNIT IV (POWER POINT) Power Point: Features Slides Slide Layouts Design Templates Slide Master Animation Timings Action Buttons. UNIT V (EXCEL) Basics Formulae - Moving Editing Formatting Charts Naming of Charts Hyperlink Databases Forms Functions Pivot Table and Chart.
References: 1. 2. 3. 4. 5. 6. ITL Education: Introduction to Computer Sciences (Pearson) Effy OZ: Management Information Systems (Cengage) Deepak Bharihoke: Fundamentals of Information Technology (Excel) Microsoft Corporation: Microsoft office Resource Kit, (Prentice Hall.) Sanjay Saxena: MS Office 2000 for Everyone (Vikas) Alexis Leon and Mathews Leon: Introduction to Computers with MS-Office 2000 (Mc Graw Hill)

Sort Filter Goal Seek

Scenarios Solver

NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

20

108 Personality Development

UNIT-I Personality- Meaning-Sigmund Freuds Psycho-analytical theory-Structure-Dynamics and development of Personality UNIT-II Self-Esteem Self-Improvement Self-confidence Assertiveness Importance of attitude UNIT-III Motivation Self-motivation and motivating others everyday Time ManagementEffective utilization of time-Do it now-Speed reading-Managing meetings-Not searching for 100% perfection-Success Management. Winning Attitude-Building a Positive attitude Building a pleasing

Personality 25 steps to build a personality .

References
1. Robert M. Sherfield, Rhonda J. Montgomery and Patricia G.Moody B: Developing Soft Skills ( Pearson) 2. Harold R. Wallace and L. Ann Masters : Personality Development ( Cengage Learning India ) 3. Seema Sanghi : Towards Personal Excellence, Psychometric Tests and Self -improvement Techniques for Managers ( Response ) 4. Shiv Khera: You Can Win (Mac millan) 5. Stephen R. Covey : The 7 Habits of Highly Effective People (Simon & Schuster) 6. Stephen R. Covey : The 8th Habit (Simon & Schuster) 7. Dale Carnegie : How to Win Friends & Influence People (Pocket Books) 8. Dale Carnegie : How to Stop Worrying and Start Living (Pocket Books) 9. Dharni, P. Sinha : Learning From Life (Excel) 10. Biswajit Das Ipseeta Satpathy : Business Communication & Personality Development (Excel) NOTE TO THE PAPER SETTER: (i) (ii) The questions shall cover all the units of the syllabus. One question with internal choice from each unit of the syllabus shall be set.

21

Semester II 201 Management Information Systems

UNIT I Concepts of systems and organizations Meaning of MIS Decision making Process Role of MIS in decision making process Strategic uses of Information Technology. UNIT II Levels of Management and their information requirements Determining information requirements of managers - MIS Structure Approaches to MIS design and development. UNIT III Transaction Processing System Office Automation System Decision Support System, Expert System. Concepts of Data mining, Data warehousing and OLAP. UNIT IV An outline of Database Management System Database Models Distributed Processing Computer networks. UNIT V Functional Information systems: Marketing, Manufacturing, Financial and Human Resource Information systems. References: 1. Robert Schulthesis and Mary Sumner : Management Information Systems ( McGraw Hill) 2. Kenneth C. Lauadon and Jane. P. Lauadon : Management Information Systems ( McGraw Hill) 4. James A O Brien : Management Information Systems ( McGraw Hill) 5. Murthy CSV : Management Information Systems ( Himalaya) 6. Mahavev Jaisial and Monika Mital: Management Information Systems (Oxford) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part B of the question paper, the CASE shall be not less than 500 words (Pearson) 3. Robest Schulthesis and Mary Sumner : Management Information Systems

22

202 Human Resources Management

UNIT I Evolution of HRM HRM functions HR Planning HR information Systems Job analysis and job design Recruitment and selection strategies Retention. UNIT II Concept of HRD Goals of HRD Training and Development Career development Managing diversity Separation Downsizing out Placement. UNIT III Performance Appraisal: Performance dimensions and Measurement tools Reward System Compensation management. UNIT IV Motivating human resources: UNIT V Organization Development Knowledge management learning organization International HRM HR Accounting and Audit. References: 1. R Wayne Mondy : Human Resource Management (Pearson) 2. P. Jyothi and D.N. Venkatesh: Human Resource Management (Oxford) 3. John M Ivancevich : Human Resource Management ( McGraw Hill) 4. Biswajeet Pattanayak : Human Resource Management (Prentice Hall) 5. P. Subba Rao :Personnel and Human Resource Management (Himalaya) 6. Snell / Bohlander : Human Resource Management (Cengage ) 7. Rao VSP : Human Resource Management Text & Cases ( Excel) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. Motivation Theories Leadership Participative management Empowerment Quality circles Industrial Relations.

23

203 Marketing Management

UNIT I Definition of marketing Marketing concepts concept of customer value Marketing environment Marketing Strategy. UNIT II Consumer Behavior Factors influencing consumer behavior Market Segmentation Customer Relationship management. UNIT III Product Management: Types of products Product mix and Product line Introducing new products - Product life cycle Positioning Packaging Branding. UNIT IV Distribution Management: Marketing Channels Retailing Distribution logistics and supply chain management Direct and on-line marketing. UNIT V Pricing methods Marketing Communications - Advertising management Sales promotion and personnel selling Marketing information system. References: 1. V.S. Ramaswamy and S. Ramakumar : Marketing Management (Macmillan) 2. Philip Kotler :Marketing Management (Prentice-Hall) 3. Rajiv Lal, John A. Emelch and Kasturi Rangan: Marketing Management (McGraw-Hill) 4. M.J. Kavier : Marketing in the new Millennium (Vikas) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

24

204 Financial Management

UNIT I Foundation of Finance: Finance functions Role of Financial manager Financial goals Agency problem concepts of value and return. UNIT II Financial analysis: Importance - Ratio analysis Breakeven analysis Funds flow analysis Financial planning financial forecasting. UNIT III Working Capital Management: Principles of working capital Receivables management Inventory management Cash management Trade credit management. UNIT IV Capital Structure Decisions: UNIT V Capital Budgeting Decisions: Cost of capital Capital budgeting methods Risk analysis in capital budgeting concept of real options. References: 1. I.M.Pandey :Financial Management (Vikas) 2. M.Y. Khan and P.K. Jain : Financial Management (McGraw-Hill) 3. Prasanna Chandra: Financial Management (McGraw-Hill) 4. James C. Van Horne :Financial Management Policy (Pearson) 5. Rajiv Srivatsava and Anil Misra: Financial Management (Oxford) 6. Berk Jonathan, Demazo Peter : Financial Management (Pearson) 7. Arnold Glen, Kumas Mohan : Corporate Financial Management (Pearson) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. Financial and Operating Leverage capital structure theories capital structure planning Dividend theories Dividend policy.

25

205 Production Management

UNIT I Production management: concepts, productivity, scope of production management, production system work study Method study steps in method study - Time study different time study techniques
UNIT II

Plant location Different location, merits, demerits - Plant layout Types of layouts Plant Maintenance Preventive and breakdown maintenance. UNIT III Production planning and control Scheduling, Job shop, Flow shop - Line balancing. UNIT IV Materials management Classification codification, Inventory models (Determinative models only). UNIT V Quality control control charts Acceptance sampling oc curve. References: 1. Adam E bert : Production of Operations Management (Prentice Hall) 2. S.N. Chary : Production and Operations Management (McGraw Hill) 3. R. Panneer Selvam : Production and Operations Management (Prentice Hall) 4. Chunnawala and Patel : Production and Operations Management (Himalaya) 5. Kanishka Bedi : Production and Operations Management (Oxford) 6. James R Evans : Operations Management (Cengage) 7. B. Mahadevan :Operations Management (Pearson) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. each Unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. (ii) With regard to Part - A of the question paper, one question with internal choice from

26

206 Business Environment

UNIT I Business UNIT II Non Economic Environment Political, Legal, Demographic, technological, Natural Environment - Pollution Trade unions UNIT III Social change Wave front analysis Third wave practices and implications in organization Cultural dynamics Cultural process and lags Secular outlook Community development Consumerism. UNIT IV Economic systems the Role of Government in Economic development Indian Economic Planning Five Year plans in brief Current plan Industrial policy Liberalization, Privatization and Globalization Public, Private joint sectors Industrial development & regulation. UNIT V Monetary and Fiscal Policies BudgetMoney and Capital markets Stock Exchanges and regulation Industrial financing Industrial sickness Exim policy Multinational Corporations. References: 1. Francis Cherunilam : Business Environment (Himalaya ) 2. Aswathappa :Essentials of Business Environment (Himalaya ) 3. Sk. Misra and Puri V K : Indian Economy(Himalaya ) 4. Alvin Toffler :Third Wave 5. R.P. Maheswari & A.N.Gupta: Business Government and Society A Study of Business Environment (Vani Educational) 6. Paul Justin : Business Environment (Tata McGraw Hill) 7. SK. Misra and Puri V K : Economic Environment of Business ( Himalaya) 8. B A Prakash: Indian Economy Since 1991 (Pearson) 9. Shakh Saleem : Business Environment (Pearson) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. Concept Mission Business Environs and Economic Environment Responsibility of Business Professionalism in India Ethics.

27

207 Operations Research

UNIT I Introduction to Operations Research - Linear Programming: Graphical method and simplex method. UNIT II Transportation Problem, Transhipment Problem, Assignment Problem. UNIT III Goal Programming Business applications Dynamic Programming UNIT IV Network analysis: PERT/CPM Project crashing, Time-cost trade-off. . UNIT V Queuing model (M/M/I only): concepts, assumptions, business application Simulation and its applications. References: 1. R.Panneerselvam: Operations Research (Prentice-Hall) 2. Kanti Swarup, P.K.Gupta & Man Mohan: Operations Research (Sultan Chand) 3. Handy A.Taha: Operations Research (Pearson) 4. Wayne L. Winston: Operations Research (Cengage Learning) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

28

208 Interpersonal Skills & Team Building

UNIT I Introduction to Interpersonal Skills. behaviour Self concept: What am I? you like each other? UNIT II Developing Interpersonal relationship forming first impression. Developing mutual expectations. Character based Competence based expectations. UNIT III Honoring Psychological contracts Developing trust and Influence Developing Interpersonal skills Increasing Interpersonal Awareness: The Johari Window Taking Interpersonal risks. Developing Cooperative relationships Resolving Interpersonal problems. References: 1. Stephen P. Robbins and Philop L Hunsaker: Training in Interpersonal Skills (Pearson) 2. Luthans: Organisation Behaviour (McGraw Hill) 3. New Strong/Keith Davis: Organisation Behaviour (McGraw Hill) 4. Hellriegel, Slocum and Woodman: Organisation Behaviour (Cengage Learning) NOTE TO THE PAPER SETTER: (i) (ii) The questions shall cover all the units of the syllabus. One question with internal choice from each unit of the syllabus shall be set. Understanding determinants of Inter personal Interpersonal needs: What do you want from me?

Interpersonal orientation: How do you influence me? Inter personal attraction: Why do

209 COMMUNICATION AND COMPUTER LAB

29

301 Management of Technology and Innovation

UNIT I Technology, Management, Classification of technologies Technology Forecasting Technology Transfer and collaboration. UNIT II Concept of Innovation Need for innovation Ways to innovate Innovation opportunities Corporate Innovation Process-Integrated Strategic Planning for Innovation UNIT-III Creative thinking- Intuition- Logical thinking-Heuristics and models-Tools that prepare the mind for creative thought Levels of model of innovation Model of innovation Industrial design. UNIT-IV Idea generating techniques-Brainstorming Lateral thinking - Synectics-Nominal groups-Quality Circles-Suggestion systems-Attribute listing- Redefinition techniqueRandom-stimulus-Thinking Hats-Idea sensitive area-Ishikawa diagram-Principles behind techniques. UNIT-V Developing and applying creativity-Designing Creative Society and OrganizationCreativity marking. References: 1. White/Bruton : The Management of Technology and Innovation (Cengage) 2. 3. 4. Paul E Plesk: Creativity Innovation and Quality (Prentice-Hall) Pradip N-Khandawalla: Fourth Eye (A.H.Wheeler) Shlomo Maital and D.V. Scshadri: Innovation Management (Response) Training-Applications: Process redesign-Reengineering-Creative bench

5. C.K Prahalad and MS Krishnan : New Age of Innovation (Tata McGraw Hill) 6. Judy Estrin : Closing the Innovation Gap (Tata McGraw Hill) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

30

302 Entrepreneurship
UNIT I Concept of Entrepreneurship Role of Entrepreneurship in economic development Entrepreneurial process Intrapreneurship. UNIT II Entrepreneur Background and Characteristics Role models Entrepreneur versus Inventors International versus domestic entrepreneurship. UNIT III Sources of new ideas Creative problem solving opportunity recognition Product planning and development process. UNIT IV Business plan Organizational plan- Marketing plan Financial Plan. UNIT V Sources of capital venture capital Initiatives to develop entrepreneurship in India. References: 1. Robert D. Hisrich, Michael P. Peters and Dean A, Stepherd: Entrepreneurship (McGraw-Hill) 2. S.S. Khan: Entrepreneurial Development (S. Chand & Co) 3. P. C. Jain: Handbook for New Entrepreneurs (Oxford) 4. Rajeev Roy: Entrepreneurship (Oxford) 5. Poornima Charantimath :Entrepreneurship Development and Small Business Management (Pearson) 6. Eric A. Morse and Ronald K. Mitchell : Cases in Entrepreneurship (Sage) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

31

303 Computer Applications

UNIT I Software overview Software development process Introduction to C language Character set Variables Constants Data types Operators Input/Output statements Expression evolution Assignment statements. UNIT II Decision making and Branching: Simple If If Else Nested If Switch Statement Conditional Operator GOTO Statement Decision Making and Looping: While Do For Statement Programming Exercises. UNIT III Arrays Array Initialization One Dimensional Arrays Two Dimensional Arrays Multi Dimensional Arrays Character Arrays and Strings Programming exercises for matrix applications. UNIT IV Functions: User-defined functions Multi function program Call by value Call by reference Categories of functions Recursion Programming exercises. UNIT V Pointers: Understanding Pointer Initialization of Pointers Pointers and Arrays Pointer and Functions Programming Exercises. References:
1. Behraowz A. Forouzan & Richard F.Gilbey : Computer Science A Structured Programming Approach Using C (Cengage) 2. 3. 4. 5. Behraowz A. Forouzan & Richard F.Gilbey : C Programming and Data Structures ( Cengage) Balaguruswamy : Programming with C, (McGraw Hill) Yashavant Kanitkar : Let Us C, (BPB Publications) V.V. Muniswamy : C and Data Structure (I.K.Publishing)

NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

32

304 Project Seminar & Report

Each candidate is expected to carry out project work in a particular organisation/industry for a period of 8/10 weeks. Candidate has to carry the project

work under the guidance of a faculty member in the department and an executive guide in the concerned organisation. The candidate has to maintain a field dairy and present synopsis and IPC Seminars during the course of third semester. The project report should be submitted to the department before the commencement of the third semester end examinations.

305 Career Planning and Development

UNIT I Career Concept, Planning, Management, Development Life Stages and Career Development. Individual and Organizational approaches Roles in Career management. UNIT II Self Analysis Skill inventory - Career Anchors Life Scripts Inventory of Career Development Practices Career Discussion Counselling Mentoring. UNIT III Resume Objectives Spade work Drafting Physical setting Transmission guide lines for effective writing Job interviews Types Self analysis Pre Interview Preparation Physical Personality Interview Process Issues Interview ending Phase Tips for effective interview.

References:
1. Desimone, Werner & Haris : Human Resource Development (Thomson) 2. Paul Singh: Writing Effective Resume (Excel ) 3. French and Bell : Organization Development (Prentice Hall) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) One question with internal choice from each unit of the syllabus shall be set.

33

311- Consumer Behaviour & Relationship Marketing

UNIT-I Introduction and overview to study of Consumer Behaviour - Consumer study Significance - Models of Consumer Behaviour. UNIT-II Individual and group determinants of Consumer Behaviour - Perception - Attitude Learning - personality - Motivation - Social class - Reference Groups and family influences The influences of culture on Consumer behaviours. UNIT-III Consumer decision making process - Issues in Consumer decision making process Communication process - Consumer satisfaction Relationship marketing. UNIT-IV Applications Consumerism - The Consumer Protection Act (1986) and Monopolies and Restrictive Trade Practices Act (1969). UNIT V Industrial buyer behaviour Buyer behaviour for services - Diffusion of innovations and the adoption process. References: 1. 2. 3. 4. Schiffman & Kanuk: Consumer Behaviour (Pearson) Blackwell, Miniard & Engel: Consumer Behaviour (Thomson) Ramesh Kumar: Consumer Behaviour (Pearson) LeonG.Schistman & Leslie Leaserkarmal: Consumer Behaviour (Prentice Hall)

5. Suja R.Nair: Consumer Behaviour in Indian Perspective (Himalaya) 6. Subhash Mehta: Consumer Behaviour (Tata McGraw Hill) 7. Satish K Batar Shhkazmi: Consumer Behaviour (Excel) 8. Rajeev Kumar: Consumer Behaviour (Himalaya) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

34

312 Marketing Research

UNIT I Marketing Research The Nature and Scope Role of Marketing ResearchOrganizations doing Marketing Research and Organization of Marketing Research Department - Alternative approaches to Marketing Intelligence Periodic Projects and Continual Intelligence Marketing Information Systems Decision Support Systems Data Mining Marketing Research Process Problem Formulation Decision problem to Research problem the Research Proposal. UNIT II Research Designs: Exploratory Research Experimentation : Laboratory and Experimental Designs Quasi Field Objectives and Methods Descriptive Causality Research Objectives and Methods Causal Designs Concept of

Experiments Experimental Designs: True

Experimental Designs Experimentation in Marketing

Research - Types of Test Markets Data collection Secondary Data - Primary Data Design of Data Collection Forms. UNIT III Attitude Measurement Scales of Measurement: Nominal, Ordinal, Interval and Ratio Scales Self Report Attitude Scales: Equal Appearing Interval Scales Summated Rating Scales Semantic Differential Scales Stapel Scale: Rating Scales: Graphic, Itemized, Comparative Scales: Sample Design - Types of Sampling Plans: Non Probability Samples Probability Samples Sample Size Determination. UNIT IV Preliminary steps of Data Analysis: Editing, Coding, Tabulation - Contingency Tables and Chi-square Analysis One - way Tabulation and Cross Tabulation Hypothesis Testing Examination of Differences Kolmogorov Smirnov test Hypothesis about One Mean, Two Means and Two Proportions Investigation of Association: Simple Regression & Correlation and Multiple Regression Analysis UNIT V Multivariate Data Analysis: Discriminant, Factor, Cluster and Multi Dimensional Scaling: Preparation of the Research Report. References: 1. Glbert A. Churchill, Jr and Down Iacobucci : Marketing Research Methodological Foundation (Cengage) 2. Donald S Tull and Del I Hawkins : Marketing Research Measurement and Methods (McGraw Hill) 3. David J Luch et al : Marketing Research (Prentice Hall) 4. Malhotra : Marketing Research (Pearson) 5. William G. Likmund : Marketing Research (Cengage) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

35

313 Promotion Management

UNIT I Introduction to advertising Evolution Types of advertising or classification of users Advertising process: Advertising Campaign planning, Decision making and Organisation. UNIT II Advertising creativity : Planning Creative Strategies The Creative Process Creative Strategy Development Creative Strategy Implementation and Evaluation Media Planning and Strategy Developing, Implementing and Evaluation of Media Strategies Evaluation of Broadcast, Print Media and other Support Media. UNIT III Establishing Objectives and Budgeting for Advertising The Advertising Agency functions Agency Compensation Evaluating Agencies Evaluating the Social, Ethical and Economic aspects of Advertising. UNIT IV Sales promotion Incentives to middlemen Incentives to consumer Design, implementation and evaluation of effectiveness of sales promotion. UNIT V Consumer promotion tools Samples Coupons Rebates Price offs Premiums (gifts) Prizes Contests Sweepstakes Games Patronage awards Free trials Product warranties Tie In promotion Cross Promotion POP and Sales force promotion tools Trade Shows Conventions. References:
1. 3. 4. 5. 6. 7. Rajiv Batra , John Myers and David Aaker : Advertising Management (Prentice Hall) Robert C.Blattberg and Scott. A.Neslin : Sales Promotion Concepts, 2. Manendra Mohan : Advertising Management Concepts and Cases (Tata McGraw Hill) Methods and Strategies (Prentice Hall) John.C.Totten and Martin P.Block: Analyzing Sales Promotion Text and Cases Kenneth E Clow & Donald Baack : Integrated Advertising , Promotion and Marketing Communications (Prentice Hall ) Shh kazmi Satish K Batra : Advertising & Sales Promotion (Excel) Tom Duncan : Principles of Advertising & IMC ( McGraw Hill)

displays

Demonstrations. Trade Promotion tools Price offs Allowances Free goods: Business

NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

36

314 Product & Brand Management

UNIT I Product concept in Marketing Strategy and New product Planning: Organisational arrangements Managing the development process: Ideas Managing the development process: Development to commercilisation; the consumer Adoption Process; PLC management Special Issues. UNIT II Understanding Brands Brands in New economy Brand Hierarchy, Brand Personality, Brand Image, Brand Identity, Brand Positioning & Brand Equity Value addition from Branding CRM Brand Loyalty. UNIT III Managing Brands: Brand creation, Brand name Decision, Brand Extension, Brand Product relationship; Brand portfolio, Brand revitalization. UNIT IV Measuring & Interpreting Brand Performance: Brand assessment through research Brand Identity, Brand positioning, Brand image, Brand personality assessment and change, financial aspects of Brand. UNIT V Branding in different sectors, in customer sector, in Industrial sector, in Retail sector, in service sector. References: 1. Kenneth B Kahn: New Product Planning ( Sage) 2. Chunawalla. S.A: Compendium of Brand Management ( Himalaya) 3. Harsh V Verma: Brand Management Text & Cases ( Excel ) 4. Murthy YLR : Brand management ( Vikas) 5. Kevin Lane Keller: Strategic Brand Management ( Prentice Hall) 6. Mathur.U.C : Product & Brand Management ( Excel) 7. Kotler : Marketing Management (Pearson) 8. Gupta S.L: Brand Management Text and Cases ( Himalaya) 9. Subratosen Gupta : Brand Positioning ( Macmillan) 10. Ramanuj Majumdar : Product Management in India (Prentice Hall) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

37

315 Distribution and Supply Chain Management

UNIT I Role of Distribution in Value discovery Designing a distribution logistics system Outsourcing of distribution logistics Distinction between distribution logistics and supply chain management. UNIT II Meaning and definition of supply chain management Supply chain management in the global environment Customer focus in supply chain management Supply chain drivers and obstacles. UNIT III Planning demand and supply in a supply chain Planning and managing inventories in a supply chain Transportation in a supply chain Net work design decisions Information technologies in a supply decision. UNIT IV Production in supply chain management Purchasing in a supply chain management financial issues in supply chain management E-business and supply chain. UNIT V Supply chain integration coordination in a supply chain Inter functional coordination Inter Corporate coordination Measuring Performance in the supply chain Managing the supply chain Supply chain Restructuring. Reference: 1. Janat Shah : Supply Chain Management (Pearson) 2. Suni Chopra and Peter Meindl : Supply Chain Management (Pearson) 3. R.P. Mohanty and S.G. Deshmukh : Supply Chain Management (Jaico) 4. John T. Mertzer: Supply Chain Management (Respones) 5. Anurag Saxena and Kaaushik Sircan : Logistics and Supply Management 6. D.K. Agrawal : Distribution and Logistics Management (Macmillan) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. Chain

38

316 Sales Management

UNIT I Sales Management Nature and Importance Goals and functions Salesmanship Buyer - Seller dyads Theories of selling. UNIT II Selling process Stages in the Selling Process Organizing the Sales Effort Sales Forecasting and Budgeting Sales Territories Routing and Setting Sales Quotas Sales Contests. Unit III Recruitment and Selection of Sales force Sales Training Motivating and Leading the Sales Force - Interview Techniques. Unit IV Compensation of Sales Force Straight Salary Straight Commission Combination Plans Non Financial Rewards. Unit V Evaluation and Control of the Sales Program Cost Analysis- Evaluating Sales Person Performance. References: 1. Krishna K. Havaldar & Vasant M Cavale : Sales & Distribution Management (Text & Cases) (Tata McGraw Hill) 2. Still, Cundiff & Govani : Sales Management Cases (Prentice Hall) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. - Decisions, Strategies and

39

317 Marketing of Hospitality Services

UNIT I Nature of hospitality services Hospitality marketing environment Characteristics of hospitality services marketing Hospitality marketing system Marketing strategy 8ps of hospitality marketing. UNIT II Behaviour of individual customers Personal factors Inter-personal factors Buying process of individual customers Behaviour of organizational customers CRM. UNIT III Product development and partnership: Major groups of organizations in hospitality industry Product / service mix partnership Role of guests and hosts in the marketing mix TQM Packaging and Programming Market segmentation and positioning. UNIT IV Pricing of hospitality services cost rate formula Market tolerance Differential pricing Pricing strategies Distribution mix Intermediaries On-line services Channel organization. UNIT V Promotional mix Factors affecting promotional mix Planning Advertising Sales Promotion and merchandise Personal selling Public relations. References: 1. Alastair M. Morrison: Hospitality and Travel Marketing (Cengage) 2. Philip Kotler, John T. Bowan and James C. Makens: Marketing for Hospitality and Tourism (Pearson) 3. Angie Michael: Best Impressions in Hospitality (Cengage) 4. Ahmed Ismail: Front Office Operations and Management (Cengage) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

40

318 Marketing of Health Care Services

UNIT I Emergence of health care Marketing Contribution of marketing in health care Consumerism, entrepreneurial spirit of hospital Marketing from inside out. UNIT II The concept of hospital marketing Physician centred marketing Decision processes and relationships Marketing audit as a strategic planning tool; MRIS to match the needs of health seeker Hospital capacity utilization Better upkeep of hospital medical records. UNIT III Developing market mix Cost consideration for services Pricing services beyond money: Social price Access to healthcare Retailing of healthcare services. UNIT IV Extended hours Promotion Role of advertising Public relations Guest relations. UNIT V Service Development /Elimination: Development of new health services High level fitness for special categories Assessing failure of a service Elimination of a service. References: 1. Philip Kotler and Roberta.N.Clarke: Marketing for Healthcare Organisations (Prentice Hall) 2. Phlip D. Cooper: Health Care Marketing Issues & Trends (Spen) 3. Roland T Rust, Anthony. J. Zahorik and Timothy. L. Keiningham: Services Marketing (Addison Wesley) 4. Zeithamal, Gremler, Biner & Pandit: Services Marketing (McGraw Hill) 5. Eric N. Berkowitz : Essentials of Health Care Marketing(Aspen) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

41

321 Indian Financial System

UNIT I Financial System: Functions and Structure Financial Intermediaries Financial markets Financial instruments. UNIT II Indian Financial system Structure of Commercial Banks Non-Banking Finance Companies Development Banks Narasimham Committee Recommendations SEBI Regulations. UNIT III Financial Markets in India: Functions of New issue market Operations of Stock exchanges SEBI regulations. UNIT IV Money market: Call market Treasury Bill market Repos Commercial bill market Commercial paper Certificate of Deposits DFHI. UNIT V Mutual Funds Insurance Companies Privatization of insurance business in India. References: 1. 2. 3. 4. M.Y. Khan: Indian Financial System (McGraw Hill) Meera Sharma: Management of Financial Institutions (Prentice-Hall) Bharati V. Pathak: Indian Financial System (Pearson) A.M. Srivatsava and Divya Nigam: Management of Indian Financial (Himalaya) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

Institutions

42

322 Working Capital Management

UNIT I Need for working capital components of working capital types of working capital Determination of working capital Factors influencing working capital requirement liquidity Vs profitability. UNIT II Approaches to financing current asset Internal sources and external sources of working capital Financing of working capital by commercial banks Trade credit management. UNIT III Cash management: Motives of holding cash Cash planning Cash budget Cash management models Cash flows statement analysis. UNIT IV Inventory management: Types of inventories Inventory control Techniques Methods of pricing of material issues. UNIT V Management of Receivables: Objectives Credit policy Credit information Control of accounts receivables Factoring. References: 1. Hampton J.J. Wanger :Working Capital Management (John wiley) 2. Scherr F.C. Modern : Working Capital Management (Prentice Hall) 3. P. Periasamy : Working Capital Management (Himalaya) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

43

323 Management of Financial Services

UNIT I An overview of Financial Services Industry- Trends in financial Services Nature and Scope of financial services. UNIT II Leasing and Hire Purchase: Meaning and definition Tax aspects Evaluation Accounting Structuring Funding Qualitative factors. UNIT III Merchant Banking: Nature and Scope of merchant banking services Management of public issues Support services Drafting of Prospectus Disclosure requirements Broking services Market making Securities underwriting SEBI Guidelines relating to merchant banking. UNIT IV An overview of Venture Capital, Factoring, Depositories and Credit Rating. UNIT V An overview of Bill Discounting, Housing Finance, Insurance services, Mergers and Acquisition, and Mutual Funds. References: 1. M.Y. Khan : Financial Services (Tata McGraw-Hill) 2. Verma. J.C : Merchant Banking (Tata McGraw-Hill) 3. K. Sasidharan and Alex K. Mathews : Financial Services (McGraw-Hill) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

44

324 Security Evaluation and Investment Strategy

UNIT I Avenues of Investment: Equity shares Debt securities Money market instruments Investment in real assets Investment in commodities (Gold, Silver, Platinum) New avenues for investment Mutual funds. UNIT II Valuation of debt securities: General valuation Framework - Yield to matuatiry valuation of equity shares Valuation models. UNIT III Risk and Return: Nature and types of risk Measurement of risk Risk return relationship Benefits and limitations of diversification. UNIT IV Fundamental Analysis Technical Analysis EMH and Random Walk Theory Behavioral finance. UNIT V An overview of stock markets money market and new issue market FIIs and stock markets. References: 1. D.E. Fischer and R.J.Jordan (Pearson) 2. Sudhindra Bhat : Security Analysis and Portfolio Management (Excel) 3. Dhanesh Kumar Khatri :Investment Management and Security Analysis (Macmillan) 4. Mark Hirschey and John Nofsinger :Investments (McGraw Hill) 5. Stephens H. Penman: Financial Statement Analysis and Security Valuation ( McGraw Hill) 6. Berk Jonathan, Demarzo Peter : Financial Management (Pearson) 7. Arnold Glen, Kumas Mohan :Corporate Financial Management (Pearson) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. :Security Analysis and Portfolio Management

45

325 Management Control Systems

UNIT I Management control Systems: Nature, Goal congruence, informal controls, Functions of the controller. UNIT II Responsibility Canters: Revenue centres, Expense centres, administrative and support centres, Research and Development Centres Marketing Centres. UNIT III Budget preparation: Nature, process Behavioural Aspects. Quantitative techniques, Calculating MBO versus budgetary control. UNIT IV Transfer pricing objective and methods Performance measurement Interactive control for differentiated strategies. UNIT V Service organisations Non-profit organisations Professional organisations Multinational firms. References: 1. Anthony R.N., Govindarajan V : Management Contol Systems (Tata McGraw Hill) 2. Merchant : Modern Management Control Systems (Pearson) 3. Maciaiello & Kirby : Management Control Systems : Using Adaptive Systems to attain Control (Prentice Hall) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. Analysing Financial performance reports. Profit Centres: Measuring profitability Investment centres. Measurement of assets. EVA Versus ROI.

variances, Variations in practice, limitations. Behavioural considerations.

46

326 Bank Management

UNIT I Importance of banking sector in the economy Different kinds of banks Banking sector reforms in India Role of RBI in banking development. UNIT II Commercial banking system - Services of commercial banks Sources of Bank funds Branch expansion policy Retail banking Credit management Lending Policy Microfinance. UNIT III Liquidity management in commercial banks Theories of liquidity management Management of reserves Statutory Liquidity ratio Cash reserve ratio. UNIT IV Management of non-performing assets Management of income Operational efficiency Investments of commercial banks. UNIT V Non-Banking finance companies Functions and operations Acceptance of Public deposits Prudential norms Accounting standards. References: 1. R.M. Srivastava and Diya Nigam : Management of Indian Financial Institutions (Himalaya) 2. Justin Paul and Padmalatha Suresh: Management of Banking and Financial Services (Pearson) 3. Beatriz Armendariz and Jonathan Morduch : The Economics of Microfinance (Prentice Hall) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

47

331 Counseling
UNIT I Counselling: Concept and significance Emergence and growth of Guidance and Counselling Psychology Counselling and Guidance: Expectations and Goals. UNIT II Various approaches to Counselling Counselling process Counsellors attitude and skills of Counselling. UNIT III Counselling Interview Group Counselling Individual and Group Counselling similarities and differences. UNIT IV Evaluation of Counselling Professional preparation and Training for Counselling Modern trends in Counselling. UNIT V Changing Behaviour through Counselling Techniques used in Counselling Problems in Counselling. Reference: 1. S. Narayana Rao: Counselling and Guidance (Tata McGraw Hill) 2. Board R: Counselling People at Work (Gomes) 3. Corner L S and Hackny H: The Professional Counselling, Process Guide to Helping (Prentice Hall) 4. Reddy Michel: Counselling at Methuen) 5. Munro C A : Counselling Skills Approach (Methuen) 6. Maclennan Nigel: Counselling for Managers (Aldershot) 7. Lewis E. Patterson: The Counselling Process (Thomson) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. Work (British Psychological Society and

48

332 Management of Industrial Relations

UNIT I Industrial Relations Concept Significance and the emerging socio economic scenario. Industrial relation department Role of industrial relation officer Government and Machinery for UNIT II Nature of Industrial Conflict Causes, Types, Consequences, Prevention and Settlement methods tripartite and bipartite bodies conciliation, arbitration and adjudication. UNIT III Collective bargaining: concept, historical introduction, meaning and purpose, features of collective bargaining, approaches, techniques and strategies of collecting Bargaining. Issues in Collective Bargaining. UNIT IV Trade Unions: Role Position in India, Trade Union types and Employee Federations Strategies to Develop trade unions. Discipline & Grievance Management Causes, Machinery for Redreesal of grievances Discipline code of conduct, process of domestic enquiry. UNIT V Participative management: methods and techniques of workers involvement and participation committees, References: 1. Arun Monappa : Industrial Relations (McGraw Hill ) 2. Subba Rao P : Human Reasource & Management & Industrial Relations ( Himalaya) 3. Venkata Rathnam C.S : Industrial Relations ( Oxford) 4. Varma Pramod : Management of Industrial Relations (Oxford and IBH ) 5. Punekar : Labour Welfare Trade Unionism and Industrial Relations (Himalaya) 6. Niand J,R, etc: The Future of Industrial Relations ( Sage) 7. Cowling & Jones : The Essence of Personnel Management and Industrial Relations (Pentice Hall ) 8. B.D. Singh : Industrial Relations (Excel ) 9. Sarma, A.M : Industrial Relations ( Himalaya) 10. Monal Arora : Industrial Relations ( Excel) 11. Sinha P R N, Indu Bala Sinha & Seema Priyadharsini sekar : Industrial Relations, trade unions & labour legislation ( Pearson ) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. its Composition ineffective and working of and joint management councils, works quality functioning failures Empowermentlabour administration.

management Industrial Relations and technological change.

49

333 Performance and Reward Management

UNIT I Reward, compensation and non compensation systems Concept Compensation issues Economic theories-wage level, differentials. UNIT II Technical determinants Job analysis, job description, job evaluation, Job pricingmarket survey-pay structure architecture. UNIT III Individual pay determinants Components of pay Fringe benefits. UNIT IV Performance pay Incentives, individual, group, short term and long term Compensation of special groups, supervisors, Executives, Directors, Sales force, Technical professional, women executives. UNIT V Statutory provisions Wage boards, pay commission Pay budget management International pay system. References: 1. Narain, Laxmi :Managerial Compensation and Motivation In Public Enterprises (Oxford) 2. Sibson : Wages and Salaries (American Management Association) 3. Michael Armstrong : Reward Management (Kogan) 4. Milkovich & Newman : Compensation (Tata McGraw Hill) 5. Barry Gerhart & Sara L Rynes : Compensation (Sage) 6. Joe Martocchio: Strtegic compensation: A Human Resource ( Pearson) 7. B D singh : Compensation Reward Mangement (Excel) 8. Dipak kumar Bhatta charya : Compensation Management (Oxford)

NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

50

334 Human Resource Planning

UNIT I Human Resource Planning significance Objectives and Functions HRP Strategies Activities. UNIT II Strategic Human Resource Planning Models, Process, Analysis, Inventory, Forecast. UNIT III Human Resource Planning Recruitment and Selection, Placement, Induction Training, Socialization, UNIT IV Career planning & development Succession Planning Potential appraisal development. UNIT V Human Resource Utilization Indices, Testing HR Information System HR Accounting and Audit. Reference: 1. Srivarsava MP : Human Resource Planning (Institute of Royal Resource) 2. Udaiprakesh and T.V. Rao: Human Resource System (Oxford) 3. DK Bhattaacharya : Human Resource Planning (Excel) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. HRP Polices Retrenchment, Retention, Redeployment, Transfer, Promotion, Job Rotation, Exit Strategy.

51

335 Employee Legislation

UNITI Emergence and objectives of labour laws The Socio Economic environment Industrial relations laws Industrial Dispute Act 1947, Indian Trade Unions act 1926, Employees Standing Orders Act, 1946. UNITII Laws relating to Discharge, Misconduct, Domestic enquiry and disciplinary action. UNITIII Social Security Laws Workers compensation act 1923, Employees State Insurance Act, Employee Provident Fund Act, 1952, Payment of gratuity Act 1972, Maternity Benefit Act, 1961. UNIT IV Wage and Bonus Laws The Law of Minimum Wages Act 1948, The Payment of Wages 1936, Payment of Bonus Act 1965. UNIT V Laws relating to working conditions Factories Act 1948, AP Shops and Establishment Act, Apprentice Act 1961. AP Festival and National Holidays Act. References: 1. Malik P.L : Hand Book of Industrial Law (Eastern ) 2. Srivastava, S.C : Industrial Relations and Labour Laws (Vikas ) 3. Ghiaya, B.R : Law and Procedure of Departmental Enquiry in Private Sector (Eastern Law) 4. A. Sayed : Labour law ( Himalaya) 5. Sinha P R N, Indu Bala Sinha & Seema Priyadharsini sekar : Industrial Relations, trade unions & labour legislation ( Pearson) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

52

336 Training for Development

UNIT I Human resource training Concept, challenges training context, trainees, trainers, employers Phases of training. UNIT II Need assessment phase Designing the training programme Evaluation training. UNIT III Training aids Traditional instructional approach, Classroom methods On the job training, Simulation, Self directed training, Team training. UNIT IV Emerging methods Computer base learning, Distance learning, Intelligent tutorial system, Virtual reality training, Blended learning, Mobile technologies, Out Board learning, Adventure learning, Embedded learning, Performance support system, Action learning. UNIT V Developing learning organization Training styles Special issues in training, Post training support Future of training. References: 1. Gold stein & Ford: Training for Development (Prentice Hall) 2. Udai Pareek & TV Rao: Designing & Managing Human Resource Systems with Spl Emphasis on HRD (Oxford & IBH) 3. Rolf P Lynton & Udai Pareek: Traning for Development (Vistaar) 4. Noe: Employee Traning and Development (Tata McGraw Hill) 5. Blanchard, Nick: Effective Training: System Strategies and Practices (Pearson) 6. Pandu Naik, G: Training and Development , Test Research and Cases (Excel) 7. Sahu R.K: Training for Development ( Excel) 8. T V Rao: Appraising & Development Managerial Research (Excel) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

53

341 System Analysis and Design

UNIT-I Systems Development Environment: Meaning and Scope of Information Systems analysis and Design Systems Development Approaches to system Analysis and Design, systems analyst - Responsibilities in Systems Development. UNIT-II Determining UNIT-III Designing Inputs Forms and Reports Designing Interfaces and dialogues Designing databases Designing physical files. UNIT-IV Systems Implementation and Maintenance: Software Application Testing, Conversion Installation Documenting the System, Training. UNIT-V System Maintenance and Quality Assurance Acquisition of hardware and software. An overview of object oriented Analysis and Design. References: 1. Jeffray A, Hoffer, Joey F.George and Joseph s. Valacich: Modern Systems Analysis and Design (Pearson) 2. M Awad: Systems Analysis and Design (Galgotia) 3. James A. Sen: Analysis and Desigh of Information Systems (McGraw Hill) 4. Doseph S. Valacich :Essentials of Systems Analysis and Design (Pentice Hall) 5. Gary B. Shelly :Systems Analysis and Design Methods (Cengage) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. System Requirements: Process Methods Structuring system Requirements: Dataflow Diagrams Decision Tables Decision Trees Hipochart.

54

342 Data Base Management Systems

UNIT I Introduction Purpose of Database Systems Data Abstraction Data Models Data Independence Data Definition Language, Data Manipulation Language Database Manager - Database Administration. UNIT II Relational Model - Structure of Relational Database - The Relational Algebra - The Relational Calculus - Views. Relational Commercial Languages - Structured Query Language (SOL) Query by Example (Quel) Integrity Constraints - Domain Constraints -Referential Integrity, Functional Dependencies -Associations Design-Pitfalls UNIT III File and System Structure - System Structure -Physical Storage Media File Organisation Organisation of Records into Blocks, Mapping Relational Data to files, Data Dictionary Storage, Buffer Management. UNIT IV Indexing and Hashing - Indexing - B+ -Tree Index and Dynamic Hash Functions UNIT V Hierarchical Model - Tree structure Diagrams - Virtual Networks to files. References: 1. Henry, R .Korth & Abaham Silberschatz: Data Base System concepts (McGraw Hill) 2. Elmasri : Fundamentals of Database Systems 5/e (Pearson) 3. Date C.J: An Introduction to Database Management Systems (Addison and Wesley) 4. Atre, S: Database Structured Techniques for Design Performance and Management (John Wiley) 5. Nilesh Shah: Data Base Systems Using Oracle (Prentice Hall) 6. Yary W. Hansen: Data Base Management Design (Prentice Hall) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. records - Mapping Hierarchies to Mapping files. Network Model- Data Structure Diagrams - The DBIG CODASYI - Model Files - B- Tree Index Files - Static Index Definition in SQI - Multiple key Access. in relational Database Design Nomalization, dependencies. Multivalued Dependencies, Normal Form. Relational Database using Functional Entity Relationship Model E.R. Diagram, Reducing E.R.Diagrams to tables Generalisation Aggregation.

55

343 Decision Support Systems

UNIT I Decision Support Systems: Definition Characteristics Performance objectives DSS versus MIS - Technology Levels - Components of DSS. UNIT II Systems Analysis for DSS: Decision support Requirements ROMC Approach Flexibility in DSS Iterative Design. UNIT-III Development Approaches for DSS: Quick-hit - Staged Development - Complete DSSIntegration of DSS in to the organisation. UNIT-IV Dialog Management - Database Management- Model Base Management. UNIT V DSS Implementation in Industries and Applications. References: 1. Ralph H. Sprague, and Eric D, Carlson: Building Effective Decision Support Systems (Prentice Hall) 2. Efraim Turban: Decision Support and Expert Systems (Macmillan) 3. Mohamed Azam. Decision Support Systems & MIS (Vikas) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

56

344 Expert Systems and Artificial Intelligence

UNIT I Introduction to A-I and Basic problem solving methods: Meaning AI - Techniques, Criteria UNIT II Control strategies, UNIT III Game playing : Minimax search, Adding alpha beta cut-off - Utility cut-off Natural language processing : Syntax & semantic Analysis, Semantic grammar, core grammar, augmented transition UNIT IV Machine learning: Rotelearning, learning by advice, Learning from examples, discovery as learning, A.M UNIT V Expert systems: Introduction, Rule based system Architecture, Non-production system Architecture, Knowledge system building tools. References: 1. Edani Rich & Kevin Knight: Artificial Intelligence (Tata McGraw Hill) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. in problem solving and learning and Analogy. network, Discourse and pragmatic processing. Heuristic Approach, Forward and Backward Reasoning, Hill climbing techniques, breadth first search, Depth first search, Best search and staged search. for success, of AZ, AI problems, production systems, static space search.

57

345 Software Testing

UNIT I Introduction: Purpose of testing, Dichotomies, model for testing, consequences of bugs, taxonomy of bugs. Flow graphs and Path testing: Basics concepts of path testing, predicates, path predicates and achievable paths, path sensitizing, path instrumentation, application of path testing. UNIT II Transaction Flow Testing: Transaction flows, transaction flow testing techniques. Dataflow testing:-Basics of dataflow testing, strategies in dataflow testing, application of dataflow testing. Domain Testing:-domains and paths, Nice & ugly domains, domain testing, domains and interfaces testing, domain and interface testing, domains and testability. UNIT III Paths, Path products and Regular expressions: Path products & path expression, reduction procedure, applications, regular expressions & flow anomaly detection. UNIT IV Logic Based Testing: Overview, decision tables, path expressions, kv charts, specifications. State, State Graphs and Transition testing: State graphs, good & bad state graphs, state testing, Testability tips. UNIT V Graph Matrices and Application: Motivational overview, matrix of graph, relations, power of a matrix, node reduction algorithm, building tools. Usage of JMeter and Winrunner tools for functional / Regression testing, creation of test script for unattended testing, synchronization of test case, Rapid testing, Performance testing of a data base application and HTTP connection for website access. References: 1. Baris Beizer, Dreamtech : Software Testing Techniques (Second ) 2. Dr.K.V.K.K.Prasad : Software Testing Tools (Dreamtech) 3. Brian Marick : The Craft of Software Testing (Pearson) 4. SPD : Software Testing Techniques (Oreille) 5. Edward Kit : Software Testing in the Real World (Pearson) 6. Meyers : Art of Software Testing (John Wiley) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

58

346 Software Engineering

UNIT I

Introduction to software Engineering: Size, Quality and productivity factors. Planning a software project, Cost estimation.
UNIT II

Software design concepts modularization, Design strategies, Real time distributed systems design, Test plans.
UNIT III

Quality Assurance: Walk through and inspection, Static Analysis, Symbolic execution, unit testing & debugging, system testing and formal verification.
UNIT IV

Implementation issues, Structured coding Techniques.

UNIT V

Software Maintenance: Maintainability, Managerial aspects, Configuration Management, Source code metrics, other Maintenance tools and techniques. References: 1. Pressman: Software Engineering (Tata McGraw Hill) 2. Sommervelli : Software Engineering (Pearson) 3. Carlo Ghezzi, Mehdi Jazayuni and Dino Mandnioli: Fundamentals of Software Engineering (Prentice Hall) 4. Rechord Fairley :Software Engineering Concept (Tata McGraw Hill) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

59

347 Logistics Management

UNIT I

Logistics and Competitive Strategy: Mission of Logistics Management. Logistics relation Ships Logistics and supply chain information systems.
UNIT II Customer Service: Marketing and Logistics Interface Service driven logistics Systems. Prising and Revenue Management. UNIT III Modeling and Bench marking: Optimization Models Optimization tools survey Total cost Analysis Logistics Costing Bench marking the Process Logistic Process and Supply Chain Process. UNIT IV Strategic Lead Time Management: Time based Competition Lead time Pipcline Management Globalization Issues Just In Time and Quick Response Logistics Logistics Information Systems. UNIT V Managing the Supply Chain: The need for Integration Managing Supply Chain as a network Logistics Partnerships. Supply chain restructuring, IT in supply chain.

References:
1. 2. 3. 4. Janat shah : Supply Chain Management Test Prepares (Pearson) M. Christofer :Logistics and Supply Chain Management (Prentice Hall) C. Bozarth, Robert B. Hand filed: Introduction to Operation and Supply Chain Management ( Pearson) Johnj Coley : Management of Business Logistics (Cengage)

NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

60

401 Strategic Management

UNIT I Strategic Management The Nature and Value of Strategic Management The Strategic Management Process Components of Strategic Management Model. UNIT II Strategy Formulation Defining the Company Mission Assessing the External Environment Remote and Industry Environment Industry Analysis How Competitive Forces Shape Strategy The Company profile: Internal Analysis of the firm. UNIT III Formulating Long Term Objectives and Grand Strategies: Strategic Analysis and Choice BCG, GE, SWOT Analysis Mc Kinseys 7s frame work. UNIT IV Strategy Implementation Operationalising the Strategy through Short Term Objectives, Functional tactics, Reward System and Employee Empowerment Institutionalizing the Strategy: Structure Leadership Culture. UNIT-V Strategic Control: Guiding and Evaluating the Strategy Corporate Governance Corporate Social Responsibility Management of Change. References: 1. J A Pearce II and R B Robinson Jr: Strategic Management Formulation Implementation and Control (Tata McGraw Hill) 2. Arthur Sharplin: Strategic Management (McGraw Hill) 3. Michael E Porter : Competitive Strategy (Harvard University) 4. Michael E. Porter : Competitive Advantage (Harvard University ) 5. Rao VSP & Harikrishna : Strategic Management Text & Cases ( Excel) 6. Adrain Haberberg : Strategic Management (Oxford) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

61

402 International Business Management

UNIT I Globalization Global Institutions Drivers of globalization Changing Demographics of World economy. UNIT II National differences in political economy Differences in culture Ethics in international business - International Monetary system. UNIT III International trade theory Political economy of international trade Foreign direct investment Regional economic integration. UNIT IV Strategy of international business Organization of international business Entry strategy and strategic alliances. UNIT V Exporting, Importing and Counter trade Global production and outsourcing Global marketing Global HRM Financial Management in international business. References: 1. Charles W.L.Hill and Arun K.Jain :International Business (McGraw Hill) 2. K.Aswathappa: International Business (McGraw Hill) 3. Anand K.sundaram and I.Stewart Black : The International Business Environment (Prentice Hall) 4. Michael R.Czinkota, IIkka A,ronkainen and Michael M.Moffett: International Business (Cengage) 5. Don Ball and Wendell McCulloch : International Business (McGraw Hill) 6. Paul R. Krugman and Maurice Obstfeld: International Economics (Pearson) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

62

403 Business Laws

UNIT I Social responsibility of business Importance of business laws and regulatory practicesConsumer Protection Act. UNIT II The Indian Contract Act 1872: Nature of a Contract; Essential Elements of a Valid Contract void & unlawful contracs, Performance of a Contract; Breach of Contract and its Remedies; Quasi Contracts. Special Contracts: contigent Contracts, Indemnity and Guarantee; contract of Agency; Bailment and pledge. UNIT III Sale of goods Act 1930: General Principles; Conditions and Warranties; Performance of Contract of Sale; Rights of an Unpaid Seller. Negotiable Instruments Act 1881: Negotiation and Assignment; Holder, Holder in Due Course; Dishonour and Discharge of a Negotiable Instrument. UNIT IV The Companies Act 1956: Nature and Types of Companies; Steps and Procedure for incorporation of the Company; Memorandum of Association, Articles of Association and Prospectus; Shares and Share Capital; Allotment of Shares and debentures. UNIT V Company Management: Company Meetings, Resolutions; Prevention of Oppression and mismanagement of company; Winding up of a Company. References: 1. ND Kapoor :Mercantile law (Sultan Chand ) 2. SS Gulshan :Business Law (Excel) 3. Tuleja S.K. :Business Law for Managers (Sultan Chand) 4. Akhileswar Pathak :Legal Aspects of Business (Tata McGraw Hill) 5. Bull chandani R R : Business law ( Himalaya) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

63

404 Organization Development

UNIT I Organisation UNIT II Foundation of OD Managing the OD process Action research. UNIT III Interventions UNIT IV Structural Interventions Comprehensive Interventions Training experiences. UNIT V Consultant Issues System Ramifications Power politics in OD Future of OD. References: 1. French, Bell & Vena Vohra: Organisation Development (Pearson) 2. Pathak :Organisation Development (Pearson) 3. Cummins & Worley: Organisation Development Change ( Thomson) 4. S. Ramnarayan, T.v Rao & kuldeep singh: Organisation Development Interventions & Strategics (Response) 5. Daniel Robey & Steven Actman: Organisation Development (Macmillan) 6. Kavita Singh: Organisation Change and Development (Excel) 7. French, Bell & Zawacki: Organisation Development andTransformation (Tata McGraw Hill) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. classification Team Interventions Intergroup Interventions Third party peace making intervention. Development Definition History-Contributory Stems, Values, Assumptions and Beliefs in OD Ethical Issues In OD.

64

405 Presentation Skills

UNIT-I Presentations-Need for making presentations-benefits-Types of Presentations-Planning a presentation-Structuring a Presentation-Memory- Memory improvement Techniques. UNIT-II Creating Visual Aids-Delivering a Presentation-Body Language. UNIT-III Informative Presentation: Contemporary issues from the News Papers and Magazines Persuasive Presentation: New Product Presentations. (Each Candidate has to make two presentations in this Course: One Presentation on the Contemporary Issues and another on the Company Products.) References 1. Asha Kaul: The Effective Presentation, Talk Your way to Success (Response) 2. Brian Tracy Speak to Win: How to Present with Power in any Situation (American Management) 3. Dale Carnegie : How to Develop Self-Confidence & Influence People by Public Speaking (Pocket ) 4. 5. 6. Allen Pease : Body Language (Sheldon Press) Hedwig Lewis: Body Language A Guide for Professionals (Response) Robert M. Sherfield, Rhonda J. Montgomery and Patricia G. Moody : Developing Soft Skills (Pearson) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) One question with internal choice from each unit of the syllabus shall be set.

65

408 VIVA VOCE (Comprehensive Viva covering all the subjects of III & IV Semesters including Project work)

66

411 Insurance and Bank Marketing

UNIT-I Insurance Business in India Privatization of Insurance Business Potential for development of UNIT-II Indian Banking System Commercial banking Development banking Cooperative banking Banking products. UNIT-III Characteristics of UNIT-IV Banking and UNIT V Banking and insurance services delivery Employee behavior in services delivery Delivering services through intermediaries and electronic channels Marketing Communications. References: 1. Valarie A. Zeithamt, Mary JoBikner, Dwayne D Grenier and Ajay Pandit : Services Marketing (McGraw-Hill) 2. R M Srivatsava and Divya Nigam : Management of Indian Financial Institutions (Himalaya) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. insurance services development and design Managing demand and capacity Competition Pricing of Services. banking and insurance Services Types of customers Different expectations Building customer relationships Positioning. - Insurance business Rural Insurance Social insurance Life insurance Non Life insurance Insurance products.

67

412 Rural Marketing

UNIT-I Rural Marketing Definition scope and Significance of rural marketing Growth of urban and rural areas Difference between urban and rural marketing Role of rural marketing in economic development. UNIT-II Consumer profile and behaviour patterns Consumer characteristics and influence Buying Models segmentation positioning marketing research techniques in rural marketing. UNIT-III Product strategy Decisions with rural orientation and branding and packaging decisions Innovation, diffusion and adoption Launching of new product in rural areas. UNIT-IV Pricing Pricing strategies Price changes and modifications Distribution Direct selling- Selling through intermediaters Role of Co-operatives and other institutions. UNIT-V Promotion-Promotional mix with rural orientation Strategies of personal selling, sales promotion and publicity Rural advertising. References: 1. Sukupal singh: Rural Marketing Management (Vikas) 2. Bide & Badi: Rural Marketing (Himalaya) 3. CSG Krishnamacharyulu and Lalitha :Rural Marketing (Pearson) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

68

413 International Marketing

UNIT-I International Marketing - Definition and scope - Challenges of International Marketin The International Marketing Environment - Economic, Cultural, Political and Legal Environment From GATT to World Trade Organization UNIT-II International Marketing Research Entering International Markets- Product Strategy for International Markets - Building Brands for International Markets. UNIT-III Pricing Decisions for International Markets - International logistics and DistributionCommunication Decisions for International Markets - International Marketing of Services. UNIT-IV Co-ordinating International Marketing - Planning, Marketing. UNIT-V Framework of Export - Import Policy Export Promotion References: 1. Rakesh Mohan Joshi : International Marketing (Oxford ) 2. Warren J. Keegan: Global Marketing Management (Pearson) 3. Philip R. Cateora and John L. Graham: International Marketing (Tata McGraw Hill) 4. Vern Terpstra and Ravi Sarathy: International Marketing (Cengage) 5. RL Varshney and B. Bhattacharya: International Marketing Management :An Indian Perpective (Sultan Chand) 6. Subhas C.Jain: International Marketing (Thomson) 7. Michael R. Czinkota: International Marketing (Cengage) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. International Trade Finance and Risk Management - Export Procedure and Documentation - Institutional Infrastructure for Organisation and Control of International Marketing Information Technology: The internet and International

69

414 Retail Marketing

UNIT I An overview of Retail Management: Introduction, Concept and Significance Types of Retailers Strategic planning in Retailing. UNIT II Retail site location Factors influencing the location Financial strategy in Retailing Marketing Management issues in retailing Human Resource Management in Retailing. UNIT III Merchandise UNIT IV Retailing and Information Technology Support Systems Supply Chain managementImportance of customer service and quality management Customer Relationship Management. UNIT V Store Management: Managing the store, Store layout, Design and Visual merchandising Retailing in India; Changes impacting retailing, Common woes in Retailing Research for Retailing. References: 1. Chetan Bajaj, Rajnish Tuli and Srivatsva : Retail Management (Oxford) 2. Barry Berman & Joel R Evans: Retail Management A Strategic Approach (Pearson) 3. Levy, Weitz: Retailing Management (Tata McGraw Hill)
4. Suja Nair: Retail Management (Himalaya)

Management:

Forcasting

sales,

Developing

an

assortment

plan,

Merchandise planning systems, Buying Merchandise Retail Pricing.

NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

70

415 Industrial Marketing

UNIT-I Industrial markets - characteristics - Consumer marketing Vs industrial Marketing Tasks and challenges of industrial marketing - Organising. UNIT-II Buyer behaviour - Buying process - Value and Vendor Analysis - Buying centre - Buying practices Procedures - Product strategy - Product development - Product launching. UNIT-III Pricing strategy - List and net prices - Discounts - Competitive bidding Contracts and price UNIT-IV Promotion strategy Managing Personal selling Managing Industrial AdvertisingExhibitions and demonstrations Brochures - Use of internet. UNIT-V Channel management - Channel conflicts Logistics - Marketing control - Design of control system - Control of Industrial Marketing Operations. References: 1 2. 3. 4. 5. Krishna K.Havaldar: Industrial Marketing (Tata McGraw Hill) Anderson and Naurus: Business Marketing Management (Pearson) Alexander, Cross & Hill: Industrial Marketing (Taraporevala) Reeder, Brierty and Reeder: Industrial Marketing (Prentice Hall) CSG. Krishnamacharyulu & Lalitha. R: Industrial Marketing (Jain) implications

NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

71

416 Agricultural Marketing

UNIT I Role of agriculture in Indian economy Agriculture output Growth trends Technological break through Green revolution Constraints of Indian agriculture History and growth of agricultural marketing in India. UNIT - II Types of agricultural products Grading Segmentation and targeting Packaging Branding Pricing of agricultural products Subsidies and Incentives Methods of pricing Market information Competition Pricing problems. UNIT - III Characteristics of customers of agricultural products Behaviour of customers Customer relationship marketing Agricultural marketing research. UNIT IV Distribution of agricultural products Intermediaries Regulated markets Government regulations with regard to distribution of agricultural products Direct marketing WTO and agricultural marketing. UNIT V Storage of agricultural products Warehousing Problems in storage of agricultural products Promotion of agricultural products Marketing communication Advertising Sales promotion Personal selling. Reference: 1. V.S. Ramaswamy and S. Namakumari : Marketing Management (Macmillan) 2. S.S.Acharya and N.L. Agarwal : Agricultural Marketing in India (Oxford) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

72

421 Mergers and Acquisitions

UNIT I An overview of corporate restructuring Value drivers Due Diligence Process for M & A Ethical issues in M & A. UNIT II Different forms of mergers Rationale for mergers and acquisitions Value creation through mergers and acquisitions Tax implications Financing mergers and acquisitions Merger Negotiations. UNIT III Takeovers Tender offer Defensive tactics Leveraged buyouts Divestment Buyback of shares Employee Stock Ownership Plans Creeping acquisitions. UNIT IV Regulations for Mergers and Takeovers in India SEBI Guidelines for takeovers SEBI Guidelines for buyback of securities SEBI Guidelines for ESOP. UNIT V Cross border Mergers and Acquisitions: Motivations - Opportunities and Threats Recent cases. References: 1. Dr. JC.Verma : Corporate Mergers, Amalgamation and Takeovers (Bharat) 2. S. Ramanujam, et al: Mergers Issues Implications and Case Laws in Corporate Restructuring ( Tata McGraw Hill) 3. Weston, et al : Takeovers Restructuring and Corporate Governance (Pearson) 4. Ravindhar Vadapalli: Merger Acquisitions and Business Valuation ( Excel) 5. Chandrasekhar Krishnamurti and Viswanath: Mergers Acquisitions and Corporate Restructuring (Response) 6. Kevin K. Boeh and Pall W. Beamish: Mergers and Acquisitions ( Sage) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

73

422 Risk Management & Insurance

UNIT I Understanding Risk: Types of risk - Risk Management & Control Risk Management Process Methods Cost of Risk Maximizing Value by Minimizing the Cost Measuring the Cost of Risk Risk management by individuals corporate risk management. UNIT II Risk shifting through limited liability Liability for actions of employees and other parties products liability Environmental liability Directors and Officers liability. UNIT III Definition of Insurance Insurable risk Principles of insurance Kinds of insurance Costs and benefits of insurance Pooling in insurance Factors that limit the insurability of risk Reinsurance. UNIT IV Insurance business in India Framework of insurance business privatization of insurance business Insurance Regulatory and Development Authority (IRDA) Govt. Policy on insurance sector. UNIT V Functions of insurers Product design and development Pricing strategy Insurance intermediaries Promotion of insurance IT in insurance. References: 1. Harrington. Niehaus : Risk Management & Insurance (McGraw Hill) 2. George E. Rajda : Principles of Risk Management & Insurance (Pearson) 3. James Triesehmann : Risk Management & Insurance (Thomson) 4. Dr. P.K. Gupta : Insurance & Risk Management ( Himalaya) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

74

423 Financial Engineering

UNIT I Meaning and scope of financial engineering Tools of financial engineering factors contributing to the growth of financial engineering. UNIT II Measuring return and Risk Interest rates and exchange rates. UNIT III Product development Futures and forwards-options swaps fixed income securities Equity Hybrid securities. UNIT IV Financial Engineering processes and strategies: Asset/liability Management Hedging Corporate Restructuring Arbitrage and Synthetic Instruments. UNIT V Reverse Mortgage. Teaser loans sub prime lending collateralised mortgage obligations. Tax driven deals, syndication process.

References:
1. John E.Marshall & vipul K. Bansal : Financial Engineering (Prantice Hall) 2. Jurgen Topper : Financial Engineering with Finite Elements (John Wiley) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

75

424 International Financial Management

UNIT I Multinational Enterprise International monetary system regimes IMF Global financial Markets Foreign exchange market Exchange rates. UNIT II Determination of exchange Rates spot and forward rates International party conditions: Purchasing Power Parity - Forward Rate Parity (PPP) and Interest Rate Parity Fisher open condition. UNIT III Management of Exposure: Economic Exposure Transaction exposure and Translation exposure Currency Options and Futures Currency Swaps. UNIT IV Working Capital management in multinational corporations: Cash Management Accounts Receivables Management Short term financing. UNIT V Capital budgeting in multinational Corporations Cost of Capital and Capital structure of multinational firms Long-term financing. References: 1. Eiteman, Stonehill and Moffett : Multinational Business Financial (Pearson) 2. Alan C, Shapiro : Multinational Business Financial Management (Wiley India) 3. P.G. Apte : International Financial Management (McGraw Hill) 4. Jeff Madura : International Corporate Finance (Cengage) 5. Thomas J. Obrien: International Finance (Oxford) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

76

425 Financial Derivatives

UNIT I An overview of Financial Derivatives Types of trades and traders - types of derivatives uses of derivatives UNIT II Options Basic principles Option strategies option spreads. UNIT III Option Pricing: Black-Scholes option pricing model Binominal option pricing model option greeks. UNIT IV Forwards and Futures Futures Exchanges Market participants Clearing house and margins Futures pricing - Stock Index futures.. UNIT V Financial Swaps: Interest rate swaps Currency swaps Swap Pricing. References: 1. David A. Dufofsky and Thomas W. Miller: Derivatives (Oxford) 2. John Hull :Options Futures and other Derivatives ( Pearson) 3. N DVohra and B R Bagri : Futures and Options (McGraw Hill) 4. Robert .A. Strong :Derivatives (Cengage) 5. Don M. Chance and Robert Brooks :Derivatives and Risk Management Basics (Cengage) 6. Jayanth Rama Varma : Derivatives and Risk Management (McGraw Hill) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

77

426 Portfolio Management

UNIT I Portfolio Management: Process of portfolio management of Portfolio Analysis - Portfolio Risk and Return Measurement - Diversification of Risk. UNIT II Portfolio Selection: Feasible set of portfolios - Efficient Frontier - Selection of Optimal Portfolio under Markowitz Model - Sharpe Single Index Model. UNIT III Capital Market Theory: Efficient Market Hypothesis - Capital Asset Pricing Model Arbitrage Pricing Theory. UNIT IV Performance Evaluation of Portfolio: Need for Evaluation Methods of Performance Evaluation: Sharpes, Treyners and Jensens Measures of Portfolio Performance. UNIT V Portfolio Revision: Need for Revision Constraints in Revision Revision Strategies Formula Plans Portfolio Management in India. References: 1. Donald E. Fischer and Ronald J. Jordan :Security Analysis and portfolio Management (Prentice Hall) 2. William F. Sharpe :Investments (Prentice Hall) 3. Prasanna Chandra :Investment Management ( McGraw Hill) 4. Kevin. S :Security Analysis and Portfolio Management (Prentice Hall) 5. Frank K. Reilly and Keith C. Brown :Investment Analysis and portfolio Management (Cengage) 6. Robert A. Strong: Portfolio Management (Jaico) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

78

431 HR Accounting and Audit

UNIT I HR as assets - Definition of Human Resource Accounting Introduction to Human Resource Accounting Human Resource accounting concepts, methods and applications Human Resources accounting Vs other accounting systems. UNIT II Measuring human resource cost Investment in employees Replacement costs Determination of Human Resource value Monetary and non Monetary measurement methods Return on Investment approach. UNIT III Developing Human Resource Accounting systems Implementation of Human Resource accounting Integrated of accounting with other accounting systems Recent advancements and future directions in Human Resource Accounting. UNIT IV Role of Human Resource audit in business environment HR Audit objectives Concepts Components Need Benefits Importance Methodology Instruments HRD scorecard Effectiveness of as an instrument Issues in HR audit Focus of HRD audit. UNIT V HRD audit report Concept Purpose Role of HR managers and auditors Report Design Preparation of report Use of Human Resource audit report for business improvement Case studies. References:Pramanik.A.K M.C. Jain :Human Resource Accounting (Jaico) 1. Prakash J, Khanelwal M C, Jain SC :Human Resource Accounting (Jaico) 2. T.V.Rao :HRD Audit (Response) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

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432 Stress Management

UNIT I Stress: Meaning, discovery of stress, General Adaptation Syndrome, inevitability of stress, stress and estruses Classification of stressors, Physical and emotional stressors Mind and body relation Impact in the human being Sources of Stress. UNIT II Stress in college Students challenges, opportunities, coping Life script formation Myths and realities of stress experience. UNIT III Stress severity, rating of stressors, and assessment of individual stress Short term effects of stress, long term effects Behavior disorders: medical disorders, emotional disorders, cognitive disorders Personality and stress, type A, B, C and E personalities Stress in occupation, stress and job performance, Managerial activities and executive stress. UNIT IV Managing stress Coping responses Relaxation techniques Breathing techniques Mediation Muscular Relaxation Bio feedback system Visualization and imagery Self Talk Positive self control Sleep Management Exercise and body tune up Aerobic exercise Benefit of exercise. UNIT V Assertive Management Time Management Professional counseling Development of B behavior and hardiness Social Networking Organizational coping strategies Healthy mind and life activity Spiritual outlook and wellness. References: 1. Walt Schafer: Stress Management for Wellness (Thomson) 2. Chares Worth, A. Edward and Nathan G. Ronald: Stress Management, Comprehensive Guide to Wellness (Balantine) 3. Hans Seyle: Stress of life (McGraw Hill) 4. Lazarus, R.S: Psychological :Stress and Coping Process (McGraw Hill) 5. Daniel Girndano, Dorthy Dusek, Georges S. Every: Controling stress and Tension (Pearson) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

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433 Change Management

UNITI Concept of Change, forms of change, need for change, problems of change Resistance to change, causes for resistance, methods and techniques of overcoming resistance to change UNITII Elements of planned change, Strategies of planned change, methods and techniques of planned change, environment change process, Role of change agent. UNITIII Consultation process, positioning and functioning of change agent, social and ethical problems in organisational change, UNITIV Controlling and regulating change, application of behavioural science concepts to organizational change. UNITV Developing Organization for change Methods and techniques for assessing readiness for change. References: 1. 2. 3. 4. 5. Mattel L : Mastering Change (New American Library) Gabarrow J.J: Dynamics of Taking Change ( Harvard Business School) Warren Bennis : The Planning of Chance (Rine Hort Winston ) Khandwalla P.N: Fourth EYE Excellence Through Creativity (A.H. Wheeler ) Rosabeth, (Urwin) M.K: Change Masters Corporate Entrepreneurs at Work

6.

Clark: The Essence of Change (Prentice Hall )

NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

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434 Global Human Resource Management

UNIT I International Human Resource Management concept, expanding role Global issues and challenges Cultural determinants, cross cultural implications. UNIT II Structural dynamics structural evolution Global and product division Strategic frame work. UNIT III International staffing Nature, Sources, Policies Training Expatriation Repatriation. UNIT IV Training and development Need, cross cultural training, learning Performance management and HR process Competency appraisal Cultural Issues. UNIT V People Management USA Asia: Japan and China Europe: British, French, Dutch, German, Spanish and Swedish African Indian. References: 1. 2. 3. 4. 5. Dowling P.J : International Dimension of Human Resource Management ( Thomson) Subba Rao P: International Human Resource Management ( Himalaya) Adler N.J: International Dimensions of Organizational Behaviour (Kent) Rao P.L : Internal Human Resource Management (Excel) Tony Edwards & Chris Rees : International Human Resource Management (Pearson) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

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435 Leadership Development

UNIT I Leadership and management The nature of leadership Trait, Behavioutral Contigence approaches. UNIT II Personality and leadership Values, Attitudes, Charisma Leadersmind Emotional Intelligence - Leading with heart and mind, Love and fear Moral leadership Courage Buliding followers. Skill Development From experience, Stress Communication, management, Conversation, effective UNIT III Leader Assertiveness, UNIT IV Leading effective teams Leader challenges - Managing team conflict - Power, Influence, leadership - Source of leader power - Asserting and increasing power Diagnosis Delegatin Negotiation Problem solving. UNIT V Leader as social architect Vision, Mission, Strategic formulation Shaping cluture, Leading change and innovation Leadership development programme. References: 1. Daft, Richard: Leadership (Cengage) 2. Gary Yukul: Leadership (Pearson) 3. Uma Jain, Udai Pareek, Madhukar Shukla: Developing Leadership for the Global Era (Mcmillan) 4. Northouse :Leadership (Sage) 5. Uma jain pareek, Madhukar Shukla(Ed.) :Developing leadership for the Global Era (Macmillan) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. Communication feedback, Building and

relationship with superiors and peers, goal setting, conducting meetings.

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436 Human Resource Development

UNIT I Human resource development concept, evolution, HRM and HRD function, HRD challenges, role of HRD professional. UNIT II HRD need assessment-designing HRD programme Implementing the programme Evaluation. UNIT III HRD programme Employee orientation Socialization process, realistic job previews, performance management coaching JIT job rotation Experiential methods. UNIT IV Employee development Formal education, assessment, job experience, interpersonal realationship Career managements Development Leadershipment development Behaviour modeling Mentoring Counseling services. UNIT V Indian experiences HRD programme for culturally diverse employees References: 1. Desimone, Werner & harris: Human Resource development (Thomson) 2. Raymond A Noe : Employee Trainee Development ( Tata McGraw Hill) 3. R. Krishnaveni : Human Resource Development ( Excel) 4. Tripathi P.C : Human Resource Development ( Sultan Chand & Sons) 5. Uday Kumar Haldar : Human Resource Development (Oxford) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

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441 Systems Control and Audit

UNIT I Information Systems Auditing: Need - Foundations - Audit Risks-Types of Audit Procedures - Steps in an Audit UNIT II An overview of: Top Management Controls -Systems Development Management Controls - Programming Management Controls. UNIT III An overview of: Data Resource Management Controls - Security Management Controls Operations Management Controls - Quality Assurance Management Controls-Boundary Controls-Input UNIT IV Evidence collection and Evidence Evaluation: Audit Software- Code Review and Code Comparison- Concurrent Auditing Techniques. UNIT V Evaluating Asset safeguarding and data integrity-Evaluating System effectiveness and efficiency Managing the Information Systems Audit function. References: 1. Ron Weber: Information Systems Control and Audit (Pearson Education) 2. Warren J.Donald, Lynn W. Edelson, and Xenia ley parker: Handbook of IT Auditing, (Gorham & Lamont) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. Controls - Processing Controls - Output Controls.

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442 Distributed Intelligence

UNIT-I Introduction UNIT-II OSI preference model - Model, Functions of the layers, Encoding. UNIT-III Transmission - Digital Data Transmission, interface standards, Modems, Transmission media: - Guided media and unguided media. Multiplexing, Error detection and correction. UNIT-IV ISDN - Services & History OSI Layers, TCP/IP UNIT-V Net Working and Inter net working. References: 1. Behrouz A.Forouzan: Data Communications and Net Working (Tata McGraw Hill) 2. Bertsekas & Gallages : Data Networks (Prentice -Hall) 3. William A. Shay: Understanding Data Communications & Networks (Vikas) NOTE TO THE PAPER SETTER: (i) The questions shall cover all the units of the syllabus. (ii) In regard to Part A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. Data communication, Networks protocols and standards, line configuration, Topology, Transmission mode, categories of Networks.

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443 Data Mining and Data Warehousing

UNIT I Introduction to data warehousing; Needs, Goal & Problems phases of development. Developers, and users perspective, UNIT II Logical Design: Types of data in warehouse, data warehouse databases, design strategies. UNIT III Data warehouse vs data mart, integrity constraints. Physical design: VLDB, NLS, Query parallelism, UNIT IV Moving data into the data warehouse, SQL Loader, Imported export. Indexing the data warehouse, Backup, recovery and security. UNIT V Data mining: Introduction - Data loading, Benefits of Data Mining Data Mining Techniques Data Mining solutions Web mining. References: 1. Michael J. Corey, Michael Abbey Hill) 2. Tan : Introduction to Data Mining (Pearson) 3. Dunham / Sridhar : Data Mining Introduction and Advanced Topics (Pearson) 4. Shawkat Ali :Data Mining (Cengage) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each Unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. : Data Warehousing Oracle (Tata McGraw Query optimization, Table space segregation. Star schema implementation, Dual Schema access approach. databases Vs operational Data warehouse team.

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444 Enterprise Resource Planning

UNIT I Introduction to ERP: - BPR Vs ERP, Evolution, benefits and limitations of ERP, Phases of ERP and other enterprise applications. UNIT II ERP Related Techniques: Open source and wireless technologies. Management ERP II and Gap Analysis, UNIT III Enterprise systems Architecture ERP Modules Finance, Plant maintenance, Quality Management, Materials Management, Marketing and HR. ERP issues in Indian markets and in different counties. UNIT IV ERP Implementation life cycle Future trends. ERP Products: SAP, Microsoft, people soft and oracle and their impact on enterprise applications. UNIT V ERP Applications. Success / Failure Factors of ERP Implementation. Implementation Strategies. Reference: 1. Motiwala : Enterprise Systems for Management (Pearson) 2. Alexis Leon: Enterprise Resource Planning (Tata McGraw Hill) 3. Vivod Kumar Garg and NK. Venkaita Krishnan: E.R.P.Concepts & Practices (Prentice Hall) 4. Sai Kumar ML: Enterprise Resourscs Planning (Institute) 5. Rahul V. Altekar: Enterprise Resource Planning (Prentice Hall) 6. Ashimsingla : Enterprise Resource Planning (Cengage) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. Supply chain ERP in Small and Medium Enterprises.

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445 Data Communication and Network Analysis

UNIT-I Introduction UNIT-II OSI Reference model - Model, Functions of the layers, Encoding. UNIT-III Transmission - Digital Data Transmission, interface standards, Modems, Transmission media: - Guided media and unguided media. Multiplexing, Error detection and correction. UNIT-IV ISDN - Services & History, TCP/IP UNIT-V Net Working and Inter net working Derives. References: 1. Behrouz A.Forouzan: Data Communications and Net Working (Tata McGraw Hill) 2. Bertsekas & Gallages: Data Networks (Prentice Hall) 3. Michael A. Gallo: Computer Communications and Networking Technologies (Cengage) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words. Data communication, Networks protocols and standards, line configuration, Topology, Transmission mode, categories of Networks.

89

446 E- Business
UNIT I From E - Commerce to e-Business, Structural Transformation, Flexible Business designs. Trend spotting - Time, Self service, ease of use, outsourcing. UNIT II E-Business design - strategy of design - phases: building, capability evaluation E-Business design. UNIT III EBusiness Architecture Customers Relationship Management, Selling-chain Management supply- chain Management- e-Procurement. UNIT IV Knowledge tone Applications - Next generation D.S.S Business Model- Suitability, Pitfalls and Consumer preferences. UNIT V Development E Business design, strategy formulation, E Business Applications. References: 1. Ravi Ralakota and Maina Robinson: E Business (Pearson) 2. Davechaffey : E Business and Ecommerce Management (Pearson) 3. Napier Jud, Rivers and Wagnerm: Creating a E Business (Cengage) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

90

447 Customer Relationship Management

Unit I Conceptual Foundations of CRM Evolution of CRM Building Customer Relationship Economics of CRM The Relationship selling concept. Unit - II CRM in Consumer Markets Customer Service and Contact Centres for CRM Customer Satisfaction and Loyalty Customer acquisition, Retention and Development Complaint Management Sales Force Automation. Unit III Technological Tools for CRM Components of CRM Solutions Product offerings in the CRM Market Space Comparison of Siebel, Oracle, My SAP, People soft e CRM. Unit IV Managing CRM Project Planning CRM Programme Technological and Operational Issues in implementing CRM Benefits and barriers to CRM. Unit - V Customer Relationship Quality Management Designing an Effective Relationship Management System CRM Road blocks: Privacy and Ethics Future of CRM. References: 1. Roger J. Baran : Customer Relationship Management (Cengage) 2. G. Shainesh & Jagadish N Sheth: Customer Relationship Management A Strategic Perspective (Macmillan) 3. John W Gosney and Thomas P Boehm: Customer Relationship Management Essentials (Prentice Hall) 4. Peelan : Customer Relationship Management (Pearson) NOTE TO THE PAPER SETTER: (i) The questions should cover all the units of the syllabus. (ii) With regard to Part - A of the question paper, one question with internal choice from each Unit of the syllabus shall be set. (iii) For Part - B of the question paper, the CASE shall be not less than 500 words.

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