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Chap 7 RWC 2

Nationwide Insurance undertook a successful project to achieve a simple goal that faced difficult challenges. They implemented three practices that helped complete the project: clear communication, change management, and technical expertise. The project was difficult as it required transforming business processes while maintaining operations. Nationwide now derives business value from increased efficiency, data-driven insights, and improved customer experiences.

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Elizabeth Drumm
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675 views1 page

Chap 7 RWC 2

Nationwide Insurance undertook a successful project to achieve a simple goal that faced difficult challenges. They implemented three practices that helped complete the project: clear communication, change management, and technical expertise. The project was difficult as it required transforming business processes while maintaining operations. Nationwide now derives business value from increased efficiency, data-driven insights, and improved customer experiences.

Uploaded by

Elizabeth Drumm
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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1. RWC 2: Nationwide Insurance a. The project that Nationwide undertook was quite clearly a success.

What made this possible? Discuss three different practices that helped Nation wide pull this off. Use examples from the case where necessary. b. The case notes that Nationwide had in mind a simple goal, but faced a difficult challenge. Why was this so difficult? c. What is the business value derived from the successful completion of this project? What can executives at Nationwide do now that could not before? Provide some examples.

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