Symantec NetBackup Status Codes Reference Guide

UNIX, Windows, and Linux

Release 7.1

21159728

Symantec NetBackup Status Codes Reference Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version: 7.1 PN: 21159728

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Technical Support
Symantec Technical Support maintains support centers globally. Technical Supports primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantecs support offerings include the following:

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Contacting Technical Support

Customers with a current support agreement may access Technical Support information at the following URL: www.symantec.com/business/support/ Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available:

Product release level

Hardware information Available memory, disk space, and NIC information Operating system Version and patch level Network topology Router, gateway, and IP address information Problem description:

Error messages and log files Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes

Licensing and registration

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Customer service
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Support agreement resources

If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows:
Asia-Pacific and Japan Europe, Middle-East, and Africa North America and Latin America [email protected] [email protected] [email protected]

Contents

Technical Support ............................................................................................... 4 Chapter 1 NetBackup status codes .................................................... 33

NetBackup status codes ................................................................. NetBackup status code: 0 ......................................................... NetBackup status code: 1 ......................................................... NetBackup status code: 2 ......................................................... NetBackup status code: 3 ......................................................... NetBackup status code: 4 ......................................................... NetBackup status code: 5 ......................................................... NetBackup status code: 6 ......................................................... NetBackup status code: 7 ......................................................... NetBackup status code: 8 ......................................................... NetBackup status code: 9 ......................................................... NetBackup status code: 10 ....................................................... NetBackup status code: 11 ....................................................... NetBackup status code: 12 ....................................................... NetBackup status code: 13 ....................................................... NetBackup status code: 14 ....................................................... NetBackup status code: 15 ....................................................... NetBackup status code: 16 ....................................................... NetBackup status code: 17 ....................................................... NetBackup status code: 18 ....................................................... NetBackup status code: 19 ....................................................... NetBackup status code: 20 ....................................................... NetBackup status code: 21 ....................................................... NetBackup status code: 22 ....................................................... NetBackup status code: 23 ....................................................... NetBackup status code: 24 ....................................................... NetBackup status code: 25 ....................................................... NetBackup status code: 26 ....................................................... NetBackup status code: 27 ....................................................... NetBackup status code: 28 ....................................................... NetBackup status code: 29 ....................................................... NetBackup status code: 30 ....................................................... NetBackup status code: 31 ....................................................... 33 33 33 37 38 38 38 39 39 40 40 40 40 42 44 46 47 47 47 47 48 48 51 51 52 53 54 57 57 57 58 58 58

Contents

NetBackup status code: 32 ....................................................... NetBackup status code: 33 ....................................................... NetBackup status code: 34 ....................................................... NetBackup status code: 35 ....................................................... NetBackup status code: 36 ....................................................... NetBackup status code: 37 ....................................................... NetBackup status code: 38 ....................................................... NetBackup status code: 39 ....................................................... NetBackup status code: 40 ....................................................... NetBackup status code: 41 ....................................................... NetBackup status code: 42 ....................................................... NetBackup status code: 43 ....................................................... NetBackup status code: 44 ....................................................... NetBackup status code: 45 ....................................................... NetBackup status code: 46 ....................................................... NetBackup status code: 47 ....................................................... NetBackup status code: 48 ....................................................... NetBackup status code: 49 ....................................................... NetBackup status code: 50 ....................................................... NetBackup status code: 51 ....................................................... NetBackup status code: 52 ....................................................... NetBackup status code: 53 ....................................................... NetBackup status code: 54 ....................................................... NetBackup status code: 55 ....................................................... NetBackup status code: 56 ....................................................... NetBackup status code: 57 ....................................................... NetBackup status code: 58 ....................................................... NetBackup status code: 59 ....................................................... NetBackup status code: 60 ....................................................... NetBackup status code: 63 ....................................................... NetBackup status code: 64 ....................................................... NetBackup status code: 65 ....................................................... NetBackup status code: 66 ....................................................... NetBackup status code: 67 ....................................................... NetBackup status code: 68 ....................................................... NetBackup status code: 69 ....................................................... NetBackup status code: 70 ....................................................... NetBackup status code: 71 ....................................................... NetBackup status code: 72 ....................................................... NetBackup status code: 73 ....................................................... NetBackup status code: 74 ....................................................... NetBackup status code: 75 ....................................................... NetBackup status code: 76 .......................................................

59 59 59 59 60 60 61 61 61 62 65 65 65 66 66 67 68 68 69 70 70 71 71 72 72 72 73 74 75 76 76 77 77 78 78 79 79 79 81 81 81 81 82

Contents

NetBackup status code: 77 ....................................................... 82 NetBackup status code: 78 ....................................................... 82 NetBackup status code: 79 ....................................................... 83 NetBackup status code: 80 ....................................................... 83 NetBackup status code: 81 ....................................................... 84 NetBackup status code: 82 ....................................................... 84 NetBackup status code: 83 ....................................................... 84 NetBackup status code: 84 ....................................................... 86 NetBackup status code: 85 ....................................................... 87 NetBackup status code: 86 ....................................................... 88 NetBackup status code: 87 ....................................................... 88 NetBackup status code: 89 ....................................................... 89 NetBackup status code: 90 ....................................................... 90 NetBackup status code: 91 ....................................................... 91 NetBackup status code: 92 ....................................................... 91 NetBackup status code: 93 ....................................................... 92 NetBackup status code: 94 ....................................................... 93 NetBackup status code: 95 ....................................................... 93 NetBackup status code: 96 ....................................................... 93 NetBackup status code: 97 ....................................................... 95 NetBackup status code: 98 ....................................................... 96 NetBackup status code: 99 ....................................................... 96 NetBackup status code: 100 ..................................................... 96 NetBackup status code: 101 ...................................................... 97 NetBackup status code: 102 ...................................................... 97 NetBackup status code: 103 ...................................................... 97 NetBackup status code: 104 ...................................................... 98 NetBackup status code: 105 ...................................................... 98 NetBackup status code: 106 ...................................................... 98 NetBackup status code: 108 ...................................................... 98 NetBackup status code: 109 ...................................................... 99 NetBackup status code: 110 ...................................................... 99 NetBackup status code: 111 .................................................... 100 NetBackup status code: 112 ................................................... 100 NetBackup status code: 114 ................................................... 101 NetBackup status code: 116 .................................................... 101 NetBackup status code: 117 .................................................... 102 NetBackup status code: 118 .................................................... 103 NetBackup status code: 120 .................................................... 105 NetBackup status code: 121 ................................................... 105 NetBackup status code: 122 .................................................... 105 NetBackup status code: 123 .................................................... 105 NetBackup status code: 124 .................................................... 106

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NetBackup status code: 125 .................................................... NetBackup status code: 126 .................................................... NetBackup status code: 127 .................................................... NetBackup status code: 128 .................................................... NetBackup status code: 129 .................................................... NetBackup status code: 130 .................................................... NetBackup status code: 131 .................................................... NetBackup status code: 132 .................................................... NetBackup status code: 133 .................................................... NetBackup status code: 134 .................................................... NetBackup status code: 135 .................................................... NetBackup status code: 136 ................................................... NetBackup status code: 140 ................................................... NetBackup status code: 141 ................................................... NetBackup status code: 142 .................................................... NetBackup status code: 143 .................................................... NetBackup status code: 144 .................................................... NetBackup status code: 145 .................................................... NetBackup status code: 146 .................................................... NetBackup status code: 147 .................................................... NetBackup status code: 148 ................................................... NetBackup status code: 149 ................................................... NetBackup status code: 150 ................................................... NetBackup status code: 151 ................................................... NetBackup status code: 152 ................................................... NetBackup status code: 153 ................................................... NetBackup status code: 154 ................................................... NetBackup status code: 155 ................................................... NetBackup status code: 156 ................................................... NetBackup status code: 157 ................................................... NetBackup status code: 158 ................................................... NetBackup status code: 159 ................................................... NetBackup status code: 160 .................................................... NetBackup status code: 161 ................................................... NetBackup status code: 162 .................................................... NetBackup status code: 163 .................................................... NetBackup status code: 164 .................................................... NetBackup status code: 165 .................................................... NetBackup status code: 166 .................................................... NetBackup status code: 167 .................................................... NetBackup status code: 168 .................................................... NetBackup status code: 169 .................................................... NetBackup status code: 170 ....................................................

106 106 107 107 107 108 109 109 110 110 111 111 112 112 112 113 113 113 113 114 114 115 115 115 115 116 116 116 117 127 127 128 128 130 130 130 131 131 131 131 132 132 132

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NetBackup status code: 171 .................................................... NetBackup status code: 172 .................................................... NetBackup status code: 173 .................................................... NetBackup status code: 174 .................................................... NetBackup status code: 175 ................................................... NetBackup status code: 176 .................................................... NetBackup status code: 177 .................................................... NetBackup status code: 178 .................................................... NetBackup status code: 179 .................................................... NetBackup status code: 180 .................................................... NetBackup status code: 181 .................................................... NetBackup status code: 182 .................................................... NetBackup status code: 183 .................................................... NetBackup status code: 184 .................................................... NetBackup status code: 185 .................................................... NetBackup status code: 186 .................................................... NetBackup status code: 189 .................................................... NetBackup status code: 190 .................................................... NetBackup status code: 191 .................................................... NetBackup status code: 192 .................................................... NetBackup status code: 193 .................................................... NetBackup status code: 194 .................................................... NetBackup status code: 195 .................................................... NetBackup status code: 196 .................................................... NetBackup status code: 197 .................................................... NetBackup status code: 198 .................................................... NetBackup status code: 199 .................................................... NetBackup status code: 200 .................................................... NetBackup status code: 201 .................................................... NetBackup status code: 202 .................................................... NetBackup status code: 203 .................................................... NetBackup status code: 204 .................................................... NetBackup status code: 205 .................................................... NetBackup status code: 206 .................................................... NetBackup status code: 207 .................................................... NetBackup status code: 209 .................................................... NetBackup status code: 210 .................................................... NetBackup status code: 212 .................................................... NetBackup status code: 213 .................................................... NetBackup status code: 215 .................................................... NetBackup status code: 216 .................................................... NetBackup status code: 217 .................................................... NetBackup status code: 218 ....................................................

134 134 134 135 136 136 137 138 138 138 138 139 139 140 140 141 141 142 142 143 143 144 144 145 145 146 146 146 147 148 149 150 151 152 153 153 154 154 154 155 156 156 156

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NetBackup status code: 219 .................................................... NetBackup status code: 220 .................................................... NetBackup status code: 221 .................................................... NetBackup status code: 222 .................................................... NetBackup status code: 223 .................................................... NetBackup status code: 224 .................................................... NetBackup status code: 225 .................................................... NetBackup status code: 226 .................................................... NetBackup status code: 227 .................................................... NetBackup status code: 228 .................................................... NetBackup status code: 229 .................................................... NetBackup status code: 230 .................................................... NetBackup status code: 231 .................................................... NetBackup status code: 232 .................................................... NetBackup status code: 233 .................................................... NetBackup status code: 234 .................................................... NetBackup status code: 235 .................................................... NetBackup status code: 236 .................................................... NetBackup status code: 237 .................................................... NetBackup status code: 238 .................................................... NetBackup status code: 239 .................................................... NetBackup status code: 240 .................................................... NetBackup status code: 241 .................................................... NetBackup status code: 242 .................................................... NetBackup status code: 243 .................................................... NetBackup status code: 245 .................................................... NetBackup status code: 246 .................................................... NetBackup status code: 247 .................................................... NetBackup status code: 248 .................................................... NetBackup status code: 249 .................................................... NetBackup status code: 250 .................................................... NetBackup status code: 251 .................................................... NetBackup status code: 252 .................................................... NetBackup status code: 253 .................................................... NetBackup status code: 254 .................................................... NetBackup status code: 256 .................................................... NetBackup status code: 257 .................................................... NetBackup status code: 258 .................................................... NetBackup status code: 259 .................................................... NetBackup status code: 260 .................................................... NetBackup status code: 261 .................................................... NetBackup status code: 262 .................................................... NetBackup status code: 263 ....................................................

157 158 158 159 159 159 160 160 160 160 161 161 161 161 162 162 162 163 163 163 163 164 164 164 164 164 165 165 165 165 166 166 166 166 167 167 167 167 167 168 168 168 168

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NetBackup status code: 265 .................................................... NetBackup status code: 266 .................................................... NetBackup status code: 267 .................................................... NetBackup status code: 268 .................................................... NetBackup status code: 269 .................................................... NetBackup status code: 270 .................................................... NetBackup status code: 271 .................................................... NetBackup status code: 272 .................................................... NetBackup status code: 273 .................................................... NetBackup status code: 274 .................................................... NetBackup status code: 275 .................................................... NetBackup status code: 276 .................................................... NetBackup status code: 277 .................................................... NetBackup status code: 278 ................................................... NetBackup status code: 279 ................................................... NetBackup status code: 280 ................................................... NetBackup status code: 281 .................................................... NetBackup status code: 282 .................................................... NetBackup status code: 283 .................................................... NetBackup status code: 284 .................................................... NetBackup status code: 285 .................................................... NetBackup status code: 286 .................................................... NetBackup status code: 287 .................................................... NetBackup status code: 288 .................................................... NetBackup status code: 289 .................................................... NetBackup status code: 290 .................................................... NetBackup status code: 291 .................................................... NetBackup status code: 292 .................................................... NetBackup status code: 293 .................................................... NetBackup status code: 294 .................................................... NetBackup status code: 295 ................................................... NetBackup status code: 296 ................................................... NetBackup status code: 297 ................................................... NetBackup status code: 298 ................................................... NetBackup status code: 299 .................................................... NetBackup status code: 300 ................................................... NetBackup status code: 301 ................................................... NetBackup status code: 302 .................................................... NetBackup status code: 303 .................................................... NetBackup status code: 304 .................................................... NetBackup status code: 305 .................................................... NetBackup status code: 306 .................................................... NetBackup status code: 307 ....................................................

168 169 169 169 170 170 170 171 171 171 171 172 172 172 172 172 172 173 173 173 174 174 174 174 175 175 176 176 176 177 178 178 179 179 180 180 180 181 182 182 182 183 183

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NetBackup status code: 308 .................................................... NetBackup status code: 309 .................................................... NetBackup status code: 310 .................................................... NetBackup status code: 311 .................................................... NetBackup status code: 312 .................................................... NetBackup status code: 313 ................................................... NetBackup status code: 314 ................................................... NetBackup status code: 315 ................................................... NetBackup status code: 316 ................................................... NetBackup status code: 317 ................................................... NetBackup status code: 318 ................................................... NetBackup status code: 319 ................................................... NetBackup status code: 320 ................................................... NetBackup status code: 321 ................................................... NetBackup status code: 322 ................................................... NetBackup status code: 323 ................................................... NetBackup status code: 324 ................................................... NetBackup status code: 325 ................................................... NetBackup status code: 326 ................................................... NetBackup status code: 327 ................................................... NetBackup status code: 328 .................................................... NetBackup status code: 329 .................................................... NetBackup status code: 330 .................................................... NetBackup status code: 331 .................................................... NetBackup status code: 332 .................................................... NetBackup status code: 333 .................................................... NetBackup status code: 334 .................................................... NetBackup status code: 335 .................................................... NetBackup status code: 336 .................................................... NetBackup status code: 337 .................................................... NetBackup status code: 338 .................................................... NetBackup status code: 339 .................................................... NetBackup status code: 340 .................................................... NetBackup status code: 341 .................................................... NetBackup status code: 342 .................................................... NetBackup status code: 343 .................................................... NetBackup status code: 344 .................................................... NetBackup status code: 345 .................................................... NetBackup status code: 346 .................................................... NetBackup status code: 347 .................................................... NetBackup status code: 348 .................................................... NetBackup status code: 349 .................................................... NetBackup status code: 350 ....................................................

183 183 184 184 184 185 185 185 186 186 186 186 187 187 187 188 188 188 189 189 189 189 190 190 190 191 191 191 191 191 192 192 192 192 193 193 193 193 194 194 194 194 194

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NetBackup status code: 351 .................................................... NetBackup status code: 400 .................................................... NetBackup status code: 401 .................................................... NetBackup status code: 402 .................................................... NetBackup status code: 403 .................................................... NetBackup status code: 404 .................................................... NetBackup status code: 405 .................................................... NetBackup status code: 406 .................................................... NetBackup status code: 407 .................................................... NetBackup status code: 408 .................................................... NetBackup status code: 409 .................................................... NetBackup status code: 501 .................................................... NetBackup status code: 502 .................................................... NetBackup status code: 503 .................................................... NetBackup status code: 504 .................................................... NetBackup status code: 505 .................................................... NetBackup status code: 506 .................................................... NetBackup status code: 507 .................................................... NetBackup status code: 508 .................................................... NetBackup status code: 509 .................................................... NetBackup status code: 510 .................................................... NetBackup status code: 511 ................................................... NetBackup status code: 512 ................................................... NetBackup status code: 513 ................................................... NetBackup status code: 514 ................................................... NetBackup status code: 516 ................................................... NetBackup status code: 517 ................................................... NetBackup status code: 518 ................................................... NetBackup status code: 519 ................................................... NetBackup status code: 520 ................................................... NetBackup status code: 521 ................................................... NetBackup status code: 522 ................................................... NetBackup status code: 523 .................................................... NetBackup status code: 525 .................................................... NetBackup status code: 526 .................................................... NetBackup status code: 527 .................................................... NetBackup status code: 600 ................................................... NetBackup status code: 601 ................................................... NetBackup status code: 602 ................................................... NetBackup status code: 603 .................................................... NetBackup status code: 604 ................................................... NetBackup status code: 605 .................................................... NetBackup status code: 606 ....................................................

195 195 195 195 196 196 197 197 197 198 198 198 199 199 199 200 200 201 201 202 203 203 203 204 204 205 205 206 206 206 206 207 207 207 208 208 209 209 209 209 210 210 210

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NetBackup status code: 607 ................................................... NetBackup status code: 608 .................................................... NetBackup status code: 609 ................................................... NetBackup status code: 610 ................................................... NetBackup status code: 611 ................................................... NetBackup status code: 612 ................................................... NetBackup status code: 613 ................................................... NetBackup status code: 614 ................................................... NetBackup status code: 615 ................................................... NetBackup status code: 616 ................................................... NetBackup status code: 617 ................................................... NetBackup status code: 618 ................................................... NetBackup status code: 619 .................................................... NetBackup status code: 620 .................................................... NetBackup status code: 621 .................................................... NetBackup status code: 622 ................................................... NetBackup status code: 623 .................................................... NetBackup status code: 624 .................................................... NetBackup status code: 625 .................................................... NetBackup status code: 626 .................................................... NetBackup status code: 627 .................................................... NetBackup status code: 628 .................................................... NetBackup status code: 629 ................................................... NetBackup status code: 630 ................................................... NetBackup status code: 631 ................................................... NetBackup status code: 632 .................................................... NetBackup status code: 633 .................................................... NetBackup status code: 634 ................................................... NetBackup status code: 635 ................................................... NetBackup status code: 636 ................................................... NetBackup status code: 637 ................................................... NetBackup status code: 638 ................................................... NetBackup status code: 639 ................................................... NetBackup status code: 640 .................................................... NetBackup status code: 641 ................................................... NetBackup status code: 642 .................................................... NetBackup status code: 643 ................................................... NetBackup status code: 644 ................................................... NetBackup status code: 645 .................................................... NetBackup status code: 646 ................................................... NetBackup status code: 647 ................................................... NetBackup status code: 648 ................................................... NetBackup status code: 649 ...................................................

210 211 211 211 212 212 212 212 213 213 213 214 214 214 214 214 215 215 215 215 216 216 216 216 217 217 217 218 218 218 219 219 219 220 220 220 221 221 221 222 222 222 223

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NetBackup status code: 650 .................................................... NetBackup status code: 651 ................................................... NetBackup status code: 652 ................................................... NetBackup status code: 653 ................................................... NetBackup status code: 654 ................................................... NetBackup status code: 655 ................................................... NetBackup status code: 656 ................................................... NetBackup status code: 657 .................................................... NetBackup status code: 658 ................................................... NetBackup status code: 659 .................................................... NetBackup status code: 660 .................................................... NetBackup status code: 661 ................................................... NetBackup status code: 662 ................................................... NetBackup status code: 663 ................................................... NetBackup status code: 664 ................................................... NetBackup status code: 665 ................................................... NetBackup status code: 667 ................................................... NetBackup status code: 668 ................................................... NetBackup status code: 669 ................................................... NetBackup status code: 670 ................................................... NetBackup status code: 671 ................................................... NetBackup status code: 800 ................................................... NetBackup status code: 801 ................................................... NetBackup status code: 802 ................................................... NetBackup status code: 803 ................................................... NetBackup status code: 805 ................................................... NetBackup status code: 806 ................................................... NetBackup status code: 807 ................................................... NetBackup status code: 811 ................................................... NetBackup status code: 812 ................................................... NetBackup status code: 813 ................................................... NetBackup status code: 818 ................................................... NetBackup status code: 819 ................................................... NetBackup status code: 823 .................................................... NetBackup status code: 830 .................................................... NetBackup status code: 831 .................................................... NetBackup status code: 832 .................................................... NetBackup status code: 833 .................................................... NetBackup status code: 900 ................................................... NetBackup status code: 901 ................................................... NetBackup status code: 902 ................................................... NetBackup status code: 903 ................................................... NetBackup status code: 904 ....................................................

223 223 224 224 224 224 225 225 225 225 226 226 226 227 227 227 227 228 228 228 228 228 229 229 230 231 232 232 232 232 233 233 233 233 234 234 235 235 235 236 236 237 237

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NetBackup status code: 905 .................................................... NetBackup status code: 906 .................................................... NetBackup status code: 907 .................................................... NetBackup status code: 908 .................................................... NetBackup status code: 912 .................................................... NetBackup status code: 914 .................................................... NetBackup status code: 915 .................................................... NetBackup status code: 916 .................................................... NetBackup status code: 917 .................................................... NetBackup status code: 918 .................................................... NetBackup status code: 1000 .................................................. NetBackup status code: 1001 .................................................. NetBackup status code: 1500 .................................................. NetBackup status code: 1501 .................................................. NetBackup status code: 1502 .................................................. NetBackup status code: 1503 .................................................. NetBackup status code: 1504 .................................................. NetBackup status code: 1505 .................................................. NetBackup status code: 1506 .................................................. NetBackup status code: 1508 .................................................. NetBackup status code: 1509 .................................................. NetBackup status code: 1510 .................................................. NetBackup status code: 1511 .................................................. NetBackup status code: 1512 .................................................. NetBackup status code: 1513 .................................................. NetBackup status code: 1514 .................................................. NetBackup status code: 1515 .................................................. NetBackup status code: 1516 .................................................. NetBackup status code: 1517 .................................................. NetBackup status code: 1518 .................................................. NetBackup status code: 1521 .................................................. NetBackup status code: 1522 .................................................. NetBackup status code: 1523 .................................................. NetBackup status code: 1524 .................................................. NetBackup status code: 1525 .................................................. NetBackup status code: 1526 .................................................. NetBackup status code: 1527 .................................................. NetBackup status code: 1528 .................................................. NetBackup status code: 1529 .................................................. NetBackup status code: 1530 .................................................. NetBackup status code: 1531 .................................................. NetBackup status code: 1532 .................................................. NetBackup status code: 1533 ..................................................

237 238 238 238 239 239 239 240 240 240 240 241 241 242 242 243 243 243 244 244 244 244 245 245 245 245 246 246 246 246 247 247 247 247 248 248 248 249 249 249 250 250 251

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NetBackup status code: 1534 .................................................. NetBackup status code: 1535 .................................................. NetBackup status code: 1800 .................................................. NetBackup status code 2000 ................................................... NetBackup status code 2001 ................................................... NetBackup status code 2002 ................................................... NetBackup status code 2003 ................................................... NetBackup status code 2004 ................................................... NetBackup status code 2005 ................................................... NetBackup status code 2006 ................................................... NetBackup status code 2007 ................................................... NetBackup status code 2008 ................................................... NetBackup status code 2009 ................................................... NetBackup status code 2010 ................................................... NetBackup status code 2011 ................................................... NetBackup status code 2012 ................................................... NetBackup status code 2013 ................................................... NetBackup status code 2014 ................................................... NetBackup status code 2015 ................................................... NetBackup status code 2016 ................................................... NetBackup status code 2017 ................................................... NetBackup status code 2018 ................................................... NetBackup status code 2019 ................................................... NetBackup status code 2020 ................................................... NetBackup status code 2021 ................................................... NetBackup status code 2022 ................................................... NetBackup status code 2023 ................................................... NetBackup status code 2024 ................................................... NetBackup status code 2025 ................................................... NetBackup status code 2026 ................................................... NetBackup status code 2027 ................................................... NetBackup status code 2028 ................................................... NetBackup status code 2029 ................................................... NetBackup status code 2030 ................................................... NetBackup status code 2031 ................................................... NetBackup status code 2032 ................................................... NetBackup status code 2033 ................................................... NetBackup status code 2034 ................................................... NetBackup status code 2035 ................................................... NetBackup status code 2036 ................................................... NetBackup status code 2037 ................................................... NetBackup status code 2038 ................................................... NetBackup status code 2039 ...................................................

251 252 252 252 253 254 254 254 255 255 255 256 256 256 257 257 257 257 258 258 258 259 259 259 259 260 260 260 261 261 261 262 262 262 263 263 263 264 264 264 264 265 265

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NetBackup status code 2040 ................................................... NetBackup status code 2041 ................................................... NetBackup status code 2042 ................................................... NetBackup status code 2043 ................................................... NetBackup status code 2044 ................................................... NetBackup status code 2045 ................................................... NetBackup status code 2046 ................................................... NetBackup status code 2047 ................................................... NetBackup status code 2048 ................................................... NetBackup status code 2049 ................................................... NetBackup status code 2050 ................................................... NetBackup status code 2051 ................................................... NetBackup status code 2052 ................................................... NetBackup status code 2053 ................................................... NetBackup status code 2054 ................................................... NetBackup status code 2055 ................................................... NetBackup status code 2056 ................................................... NetBackup status code 2057 ................................................... NetBackup status code 2058 ................................................... NetBackup status code 2059 ................................................... NetBackup status code 2060 ................................................... NetBackup status code 2061 ................................................... NetBackup status code 2062 ................................................... NetBackup status code 2063 ................................................... NetBackup status code 2064 ................................................... NetBackup status code 2065 ................................................... NetBackup status code 2066 ................................................... NetBackup status code 2067 ................................................... NetBackup status code 2068 ................................................... NetBackup status code 2069 ................................................... NetBackup status code 2070 ................................................... NetBackup status code 2071 ................................................... NetBackup status code 2072 ................................................... NetBackup status code 2073 ................................................... NetBackup status code 2074 ................................................... NetBackup status code 2075 ................................................... NetBackup status code 2076 ................................................... NetBackup status code 2077 ................................................... NetBackup status code 2078 ................................................... NetBackup status code 2079 ................................................... NetBackup status code 2080 ................................................... NetBackup status code 2081 ................................................... NetBackup status code 2082 ...................................................

265 265 266 266 266 266 267 267 267 267 267 268 268 268 268 268 269 269 269 269 270 270 270 270 270 271 271 271 272 272 272 272 273 273 273 273 274 274 274 275 275 275 276

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NetBackup status code 2083 ................................................... NetBackup status code 2084 ................................................... NetBackup status code 2085 ................................................... NetBackup status code 2086 ................................................... NetBackup status code 2087 ................................................... NetBackup status code 2088 ................................................... NetBackup status code 2089 ................................................... NetBackup status code 2090 ................................................... NetBackup status code 2091 ................................................... NetBackup status code 2092 ................................................... NetBackup status code 2093 ................................................... NetBackup status code 2094 ................................................... NetBackup status code 2095 ................................................... NetBackup status code 2096 ................................................... NetBackup status code 2097 ................................................... NetBackup status code 2098 ................................................... NetBackup status code 2099 ................................................... NetBackup status code 2100 ................................................... NetBackup status code 2101 ................................................... NetBackup status code 2102 ................................................... NetBackup status code 2103 ................................................... NetBackup status code 2104 ................................................... NetBackup status code 2800 ................................................... NetBackup status code 2801 ................................................... NetBackup status code 2802 ................................................... NetBackup status code 2803 ................................................... NetBackup status code 2804 ................................................... NetBackup status code 2805 ................................................... NetBackup status code 2806 ................................................... NetBackup status code 2807 ................................................... NetBackup status code 2808 ................................................... NetBackup status code 2809 ................................................... NetBackup status code 2810 ................................................... NetBackup status code 2811 ................................................... NetBackup status code 2812 ................................................... NetBackup status code 2813 ................................................... NetBackup status code 2814 ................................................... NetBackup status code 2815 ................................................... NetBackup status code 2816 ................................................... NetBackup status code 2817 ................................................... NetBackup status code 2818 ................................................... NetBackup status code 2819 ................................................... NetBackup status code 2820 ...................................................

276 276 277 277 277 277 277 278 278 279 280 280 280 281 281 281 281 282 282 282 282 283 283 284 285 285 287 288 289 290 290 291 292 293 294 294 295 295 296 297 297 298 298

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Contents

Chapter 2

Media Manager status codes .......................................... 301

Media Manager status codes ......................................................... Media Manager status code 1 .................................................. Media Manager status code 2 .................................................. Media Manager status code 3 .................................................. Media Manager status code 4 .................................................. Media Manager status code 5 .................................................. Media Manager status code 6 .................................................. Media Manager status code 7 .................................................. Media Manager status code 8 .................................................. Media Manager status code 9 .................................................. Media Manager status code 10 ................................................ Media Manager status code 11 ................................................ Media Manager status code 12 ................................................ Media Manager status code 13 ................................................ Media Manager status code 14 ................................................ Media Manager status code 15 ................................................ Media Manager status code 16 ................................................ Media Manager status code 18 ................................................ Media Manager status code 19 ................................................ Media Manager status code 20 ................................................ Media Manager status code 21 ................................................ Media Manager status code 22 ................................................ Media Manager status code 23 ................................................ Media Manager status code 25 ................................................ Media Manager status code 26 ................................................ Media Manager status code 27 ................................................ Media Manager status code 28 ................................................ Media Manager status code 32 ................................................ Media Manager status code 34 ................................................ Media Manager status code 35 ................................................ Media Manager status code 36 ................................................ Media Manager status code 37 ................................................ Media Manager status code 39 ................................................ Media Manager status code 40 ................................................ Media Manager status code 41 ................................................ Media Manager status code 42 ................................................ Media Manager status code 43 ................................................ Media Manager status code 44 ................................................ Media Manager status code 45 ................................................ Media Manager status code 46 ................................................ Media Manager status code 47 ................................................ 301 301 301 302 302 303 303 303 303 304 304 305 305 305 306 306 306 307 307 307 307 308 308 308 309 309 309 309 310 310 310 311 311 311 312 312 313 313 313 314 314

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23

Media Manager status code 48 ................................................ Media Manager status code 49 ................................................ Media Manager status code 50 ................................................ Media Manager status code 51 ................................................ Media Manager status code 52 ................................................ Media Manager status code 53 ................................................ Media Manager status code 54 ................................................ Media Manager status code 55 ................................................ Media Manager status code 56 ................................................ Media Manager status code 57 ................................................ Media Manager status code 58 ................................................ Media Manager status code 59 ................................................ Media Manager status code 60 ................................................ Media Manager status code 61 ................................................ Media Manager status code 62 ................................................ Media Manager status code 63 ................................................ Media Manager status code 64 ................................................ Media Manager status code 65 ................................................ Media Manager status code 67 ................................................ Media Manager status code 68 ................................................ Media Manager status code 69 ................................................ Media Manager status code 70 ................................................ Media Manager status code 71 ................................................ Media Manager status code 72 ................................................ Media Manager status code 73 ................................................ Media Manager status code 74 ................................................ Media Manager status code 75 ................................................ Media Manager status code 76 ................................................ Media Manager status code 78 ................................................ Media Manager status code 79 ................................................ Media Manager status code 80 ................................................ Media Manager status code 81 ................................................ Media Manager status code 82 ................................................ Media Manager status code 83 ................................................ Media Manager status code 84 ................................................ Media Manager status code 85 ................................................ Media Manager status code 86 ................................................ Media Manager status code 87 ................................................ Media Manager status code 88 ................................................ Media Manager status code 89 ................................................ Media Manager status code 90 ................................................ Media Manager status code 92 ................................................ Media Manager status code 93 ................................................

314 315 315 315 316 316 316 317 317 317 318 318 318 319 319 319 320 320 320 321 321 321 322 323 323 323 324 324 324 325 325 325 326 326 327 327 327 328 328 328 329 329 329

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Contents

Media Manager status code 94 ................................................ Media Manager status code 95 ................................................ Media Manager status code 96 ................................................ Media Manager status code 97 ................................................ Media Manager status code 101 ............................................... Media Manager status code 102 ............................................... Media Manager status code 104 ............................................... Media Manager status code 105 ............................................... Media Manager status code 109 ............................................... Media Manager status code 110 ............................................... Media Manager status code 111 ............................................... Media Manager status code 112 ............................................... Media Manager status code 113 ............................................... Media Manager status code 114 ............................................... Media Manager status code 115 ............................................... Media Manager status code 116 ............................................... Media Manager status code 117 ............................................... Media Manager status code 118 ............................................... Media Manager status code 119 ............................................... Media Manager status code 121 ............................................... Media Manager status code 122 ............................................... Media Manager status code 126 ............................................... Media Manager status code 127 ............................................... Media Manager status code 129 ............................................... Media Manager status code 130 ............................................... Media Manager status code 131 ............................................... Media Manager status code 132 ............................................... Media Manager status code 133 ............................................... Media Manager status code 134 ............................................... Media Manager status code 135 ............................................... Media Manager status code 136 ............................................... Media Manager status code 137 ............................................... Media Manager status code 138 ............................................... Media Manager status code 139 ............................................... Media Manager status code 140 ............................................... Media Manager status code 141 ............................................... Media Manager status code 142 ............................................... Media Manager status code 143 ............................................... Media Manager status code 144 ............................................... Media Manager status code 145 ............................................... Media Manager status code 146 ............................................... Media Manager status code 147 ............................................... Media Manager status code 148 ...............................................

330 330 331 332 332 332 333 333 333 334 334 334 335 335 335 336 336 336 336 337 337 337 339 339 339 340 340 340 341 341 342 342 342 343 343 343 343 344 344 344 344 345 345

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Media Manager status code 149 ............................................... Media Manager status code 150 ............................................... Media Manager status code 152 ............................................... Media Manager status code 153 ............................................... Media Manager status code 155 ............................................... Media Manager status code 160 ............................................... Media Manager status code 162 ............................................... Media Manager status code 163 ............................................... Media Manager status code 164 ............................................... Media Manager status code 165 ............................................... Media Manager status code 166 ............................................... Media Manager status code 167 ............................................... Media Manager status code 168 ............................................... Media Manager status code 169 ............................................... Media Manager status code 171 ............................................... Media Manager status code 172 ............................................... Media Manager status code 173 ............................................... Media Manager status code 175 ............................................... Media Manager status code 176 ............................................... Media Manager status code 177 ............................................... Media Manager status code 181 ............................................... Media Manager status code 182 ............................................... Media Manager status code 185 ............................................... Media Manager status code 186 ............................................... Media Manager status code 187 ............................................... Media Manager status code 188 ............................................... Media Manager status code 189 ............................................... Media Manager status code 190 ............................................... Media Manager status code 191 ............................................... Media Manager status code 192 ............................................... Media Manager status code 193 ............................................... Media Manager status code 194 ............................................... Media Manager status code 195 ............................................... Media Manager status code 196 ............................................... Media Manager status code 198 ............................................... Media Manager status code 199 ...............................................

345 346 346 346 347 347 347 347 348 348 348 348 349 349 349 349 350 350 350 350 351 352 353 353 353 354 355 356 356 356 356 357 357 357 357 358

Chapter 3

Device configuration status codes ................................. 359

Device configuration status codes .................................................. Device configuration status code 0 ........................................... Device configuration status code 1 ........................................... Device configuration status code 2 ........................................... 359 359 359 360

26

Contents

Device configuration status code 3 ........................................... Device configuration status code 7 ........................................... Device configuration status code 8 ........................................... Device configuration status code 9 ........................................... Device configuration status code 10 ......................................... Device configuration status code 11 ......................................... Device configuration status code 13 ......................................... Device configuration status code 14 ......................................... Device configuration status code 15 ......................................... Device configuration status code 16 ......................................... Device configuration status code 17 ......................................... Device configuration status code 18 ......................................... Device configuration status code 19 ......................................... Device configuration status code 21 ......................................... Device configuration status code 22 ......................................... Device configuration status code 24 ......................................... Device configuration status code 25 ......................................... Device configuration status code 27 ......................................... Device configuration status code 28 ......................................... Device configuration status code 29 ......................................... Device configuration status code 30 ......................................... Device configuration status code 31 ......................................... Device configuration status code 33 ......................................... Device configuration status code 34 ......................................... Device configuration status code 35 ......................................... Device configuration status code 36 ......................................... Device configuration status code 37 ......................................... Device configuration status code 38 ......................................... Device configuration status code 39 ......................................... Device configuration status code 40 ......................................... Device configuration status code 41 ......................................... Device configuration status code 42 ......................................... Device configuration status code 44 ......................................... Device configuration status code 48 ......................................... Device configuration status code 49 ......................................... Device configuration status code 51 ......................................... Device configuration status code 52 ......................................... Device configuration status code 53 ......................................... Device configuration status code 55 ......................................... Device configuration status code 56 ......................................... Device configuration status code 57 ......................................... Device configuration status code 58 ......................................... Device configuration status code 59 .........................................

360 360 361 361 361 361 362 362 362 363 363 363 364 364 364 365 365 365 366 366 366 366 367 367 367 368 368 368 368 369 369 369 369 370 370 371 371 371 372 372 372 373 373

Contents

27

Device configuration status code 60 ......................................... Device configuration status code 61 ......................................... Device configuration status code 62 ......................................... Device configuration status code 63 ......................................... Device configuration status code 64 ......................................... Device configuration status code 65 ......................................... Device configuration status code 66 ......................................... Device configuration status code 67 ......................................... Device configuration status code 68 ......................................... Device configuration status code 69 ......................................... Device configuration status code 70 ......................................... Device configuration status code 71 ......................................... Device configuration status code 72 ......................................... Device configuration status code 73 ......................................... Device configuration status code 74 ......................................... Device configuration status code 75 ......................................... Device configuration status code 76 ......................................... Device configuration status code 77 ......................................... Device configuration status code 78 ......................................... Device configuration status code 79 ......................................... Device configuration status code 81 ......................................... Device configuration status code 82 ......................................... Device configuration status code 83 ......................................... Device configuration status code 84 ......................................... Device configuration status code 85 ......................................... Device configuration status code 86 ......................................... Device configuration status code 87 ......................................... Device configuration status code 88 ......................................... Device configuration status code 89 ......................................... Device configuration status code 90 ......................................... Device configuration status code 91 ......................................... Device configuration status code 92 ......................................... Device configuration status code 93 ......................................... Device configuration status code 94 ......................................... Device configuration status code 95 ......................................... Device configuration status code 96 ......................................... Device configuration status code 97 ......................................... Device configuration status code 98 ......................................... Device configuration status code 99 ......................................... Device configuration status code 100 ....................................... Device configuration status code 101 .......................................

373 373 374 374 374 374 374 375 375 375 375 375 376 376 376 376 376 377 377 377 377 378 378 378 379 379 379 379 380 380 380 380 381 381 381 381 382 382 382 382 382

28

Contents

Chapter 4

Device management status codes ................................. 385

Device management status codes .................................................. Device management status code 1 ........................................... Device management status code 2 ........................................... Device management status code 3 ........................................... Device management status code 4 ........................................... Device management status code 5 ........................................... Device management status code 6 ........................................... Device management status code 7 ........................................... Device management status code 8 ........................................... Device management status code 10 .......................................... Device management status code 12 .......................................... Device management status code 13 .......................................... Device management status code 14 .......................................... Device management status code 15 .......................................... Device management status code 16 .......................................... Device management status code 17 .......................................... Device management status code 19 .......................................... Device management status code 20 .......................................... Device management status code 21 .......................................... Device management status code 22 .......................................... Device management status code 23 .......................................... Device management status code 24 .......................................... Device management status code 25 .......................................... Device management status code 26 .......................................... Device management status code 27 .......................................... Device management status code 28 .......................................... Device management status code 30 .......................................... Device management status code 32 .......................................... Device management status code 33 .......................................... Device management status code 35 .......................................... Device management status code 36 .......................................... Device management status code 37 .......................................... Device management status code 38 .......................................... Device management status code 39 .......................................... Device management status code 40 .......................................... Device management status code 41 .......................................... Device management status code 42 .......................................... Device management status code 44 .......................................... Device management status code 46 .......................................... Device management status code 47 .......................................... Device management status code 48 .......................................... 385 385 385 386 386 386 387 387 388 388 388 388 389 389 389 390 390 390 391 391 391 392 392 392 393 393 393 394 394 394 395 395 395 396 396 396 397 397 397 398 398

Contents

29

Device management status code 49 .......................................... Device management status code 50 .......................................... Device management status code 52 .......................................... Device management status code 53 .......................................... Device management status code 55 .......................................... Device management status code 56 .......................................... Device management status code 58 .......................................... Device management status code 59 .......................................... Device management status code 60 .......................................... Device management status code 61 .......................................... Device management status code 62 .......................................... Device management status code 63 .......................................... Device management status code 64 .......................................... Device management status code 65 .......................................... Device management status code 66 .......................................... Device management status code 69 .......................................... Device management status code 70 .......................................... Device management status code 71 .......................................... Device management status code 72 .......................................... Device management status code 73 .......................................... Device management status code 74 .......................................... Device management status code 75 .......................................... Device management status code 76 .......................................... Device management status code 77 .......................................... Device management status code 78 .......................................... Device management status code 79 .......................................... Device management status code 80 .......................................... Device management status code 81 .......................................... Device management status code 82 .......................................... Device management status code 83 .......................................... Device management status code 84 ..........................................

398 399 399 399 399 400 400 400 401 401 401 401 402 402 402 402 403 403 403 404 404 404 404 405 405 405 405 406 406 406 406

Chapter 5

Robotic status codes ......................................................... 407

Robotic status codes .................................................................... Robotic status code 200 ......................................................... Robotic status code 201 ......................................................... Robotic status code 202 ......................................................... Robotic status code 203 ......................................................... Robotic status code 204 ......................................................... Robotic status code 205 ......................................................... Robotic status code 206 ......................................................... Robotic status code 207 ......................................................... 407 407 407 408 409 409 409 409 410

30

Contents

Robotic status code 208 ......................................................... Robotic status code 209 ......................................................... Robotic status code 210 ......................................................... Robotic status code 211 ......................................................... Robotic status code 212 ......................................................... Robotic status code 213 ......................................................... Robotic status code 214 ......................................................... Robotic status code 215 ......................................................... Robotic status code 216 ......................................................... Robotic status code 217 ......................................................... Robotic status code 218 ......................................................... Robotic status code 219 ......................................................... Robotic status code 220 ......................................................... Robotic status code 221 ......................................................... Robotic status code 222 ......................................................... Robotic status code 223 ......................................................... Robotic status code 224 ......................................................... Robotic status code 225 ......................................................... Robotic status code 226 ......................................................... Robotic status code 228 ......................................................... Robotic status code 229 ......................................................... Robotic status code 230 ......................................................... Robotic status code 232 ......................................................... Robotic status code 233 ......................................................... Robotic status code 234 ......................................................... Robotic status code 235 ......................................................... Robotic status code 236 ......................................................... Robotic status code 237 ......................................................... Robotic status code 238 ......................................................... Robotic status code 239 ......................................................... Robotic status code 240 ......................................................... Robotic status code 242 ......................................................... Robotic status code 243 ......................................................... Robotic status code 244 ......................................................... Robotic status code 245 ......................................................... Robotic status code 246 ......................................................... Robotic status code 249 ......................................................... Robotic status code 250 ......................................................... Robotic status code 251 ......................................................... Robotic status code 252 ......................................................... Robotic status code 253 ......................................................... Robotic status code 254 ......................................................... Robotic status code 255 .........................................................

410 410 411 411 411 412 412 413 413 413 413 414 414 414 415 415 415 415 416 416 416 417 417 418 418 418 418 419 419 419 419 420 420 420 420 421 421 422 422 422 422 422 422

Contents

31

Robotic status code 256 ......................................................... Robotic status code 257 ......................................................... Robotic status code 258 ......................................................... Robotic status code 259 ......................................................... Robotic status code 260 ......................................................... Robotic status code 261 ......................................................... Robotic status code 262 .........................................................

423 423 423 423 424 424 424

Chapter 6

Robotic error codes ........................................................... 425

Robotic error codes ..................................................................... Robot Error status code 1 ....................................................... Robot Error status code 2 ....................................................... Robot Error status code 3 ....................................................... Robot Error status code 4 ....................................................... Robot Error status code 5 ....................................................... Robot Error status code 6 ....................................................... Robot Error status code 7 ....................................................... Robot Error status code 8 ....................................................... Robot Error status code 9 ....................................................... Robot Error status code 10 ..................................................... Robot Error status code 11 ..................................................... Robot Error status code 12 ..................................................... Robot Error status code 13 ..................................................... Robot Error status code 14 ..................................................... Robot Error status code 16 ..................................................... Robot Error status code 17 ..................................................... 425 425 426 426 426 427 427 427 427 428 428 428 428 429 429 429 429

Appendix A

NetBackup messages ........................................................ 431

NetBackup messages ................................................................... 431 Media and device management messages ........................................ 457

32

Contents

Chapter

NetBackup status codes

This chapter includes the following topics:

NetBackup status codes

NetBackup status codes

The following is a complete list of the NetBackup status codes that are listed in numerical order: Note: The term media server, as distinct from master server or server, does not apply to the NetBackup server product. When you troubleshoot a Server installation, ignore any references to media server. (This note does not apply to NetBackup Enterprise Server.)

NetBackup status code: 0

Message: the requested operation was successfully completed Explanation: No problems were detected with the requested operation. Recommended Action: No action is needed, unless a database was backed up through a database extension product (for example, NetBackup for Oracle or NetBackup for SQL Server). In those instances, code 0 means the backup script (that started the backup) ran without error. However, you must check other status as explained in the related NetBackup manual to see if the database was successfully backed up.

NetBackup status code: 1

Message: the requested operation was partially successful

34

NetBackup status codes NetBackup status codes

Explanation: A problem was detected that may require corrective action during the requested operation. Recommended Action: Check the All Log Entries report and also the progress log (if there is one). The following are some of the problems that can appear under status code 1:

A file or a directory path is more than 1023 characters long. For NetBackup Snapshot Client, the maximum path name length is 1000 characters for snapshot backups, not 1023. When the snapshot is created, a new mount point is added to the beginning of the file path. If the new mount point plus the original file path exceeds 1023 characters, the backup fails with status code 1. The progress log includes the entry
ERR-Skipping long dir path.

You cannot open a file. The file may have been locked for some reason. The following information applies only to UNIX and Linux systems: NetBackup cannot get the link name of a file. The following information applies only to UNIX and Linux systems: NetBackup cannot process a sparse file. A read error that was encountered in a file. File is of an unknown type, or may be hidden. The following information applies only to UNIX and Linux systems: The lstat system call fails on a file that is eligible to be backed up. This error may be a permission problem. The following information applies only to UNIX and Linux systems: A file cannot be locked that has mandatory locking enabled. A synthetic backup job may terminate with a status code 1 under the following conditions:

No images were found to synthesize (status code = 607). TIR information has been pruned from component images (status code = 136). Image format is unsunpported (status code = 79).

The synthetic backup job logs the actual status code in the NetBackup error log. Refer to the documentation for the corresponding NetBackup error code for the corrective action to take.

A BMR job may terminate with status code 1 in the following situation:

NetBackup status codes NetBackup status codes

35

You save the BMR configuration and it returns an error even though the child jobs completed successfully. For information, examine the Detailed Status tab of the Job Details dialog box, or the nbjm unified log (originator ID 117).

A policy that contains multiple backup scripts starts a scheduled backup of a UNIX database extension client. If it fails with a status code 1, some of the backup scripts returned a failure status. On clients using Windows Open File Backups (WOFB) to back up open or active files, the following may occur: Volume snapshots were not enabled successfully for the backup. The following logging messages should appear in the bpbkar32 logs if volume snapshots were not successfully enabled. If multistreamed backup jobs are enabled, log messages similar to the following appear that indicate volume snapshots were not enabled for the multistreamed backup job:
11:05:44.601 AM: [1536.724] <4> tar_backup::V_AddToFI_XBSAObj: INF - Volume snapshots not enabled for: D:\Directory1

If multistreamed backups were not enabled, log messages similar to the following appear, which indicate volume snapshots were not enabled for the non-streamed backup job:
1:59:41.229 PM: [2076.2088] <4> V_Snapshot::V_Snapshot_CreateSnapshot: INF =============================== 1:59:41.229 PM: [2076.2088] <4> V_Snapshot::V_Snapshot_CreateSnapshot: INF create snapshots for D:\Directory1 1:59:41.229 PM: [2076.2088] <4> V_Snapshot::V_Snapshot_CreateSnapshot: INF C:\Program Files\VERITAS\NetBackup\bin\bpfis "D:\ Directory1" 1:59:41.799 PM: [2076.2088] <4> V_Snapshot::V_Snapshot_ParseBpfisOutput: INF creation, FIS_ID: 1058813981 1:59:41.799 PM: [2076.2088] <4> V_Snapshot::V_Snapshot_ParseBpfisOutput: INF EXIT STATUS 11: system call failed 1:59:41.799 PM: [2076.2088] <4> V_Snapshot::V_Snapshot_CreateSnapshot: INF was not successful 1:59:41.799 PM: [2076.2088] <4>

Attempting to

CREATE request: create -fim VSP

- Snapshot

- Snapshot creation

Snapshot creation

36

NetBackup status codes NetBackup status codes

V_Snapshot::V_Snapshot_CreateSnapshot: INF ===============================

In this case, examine the bpfis logs for error messages regarding snapshot creation failures. More details are available on the bpfis logs. See the NetBackup Snapshot Client Administrators Guide. In the bpfis logs, the following messages may appear when snapshot creation fails for Windows Open File Backup: First message:
04:01:14.168 [376.2364] <32> onlfi_fi_split: VfMS error 11; see following messages: 04:01:14.168 [376.2364] <32> onlfi_fi_split: Fatal method error was reported 04:01:14.168 [376.2364] <32> onlfi_fi_split: vfm_freeze_commit: method: VSP, type: FIM, function: VSP_make 04:01:14.168 [376.2364] <32> onlfi_fi_split: VfMS method error 3; see following message: 04:01:14.168 [376.2364] <32> onlfi_fi_split: snapshot services: snapshot creation failed: invalid argument(s).

Cause: VSP was not enabled because the VSP snapshot for the backup did not meet the specified minimum time in the Busy File Wait VSP setting. Either increase the Busy File Timeout VSP setting (recommended setting: 300 seconds or more) or submit the backup job when the volume has less activity. Second message:
04:17:55.571 [1636.3224] <2> onlfi_vfms_logf: snapshot services: (null): There was an unexpected error while preparing the VSP snapshot transaction. Dumping the parameter array to provide more information: Error 112 from VSP_Prepare

Cause: VSP was not enabled for the backup because the client for the VSP Snapshot Cache files does not have enough free disk space. Free up disk space on the volumes being backed up. Third message: If Microsoft Volume Shadow Copy Service (VSS) is used as the Windows Open File Backup snapshot provider and snapshot creation fails, refer to the following: Event Viewers Application and System Logs for error information.

A snapshot error may have occurred. Also, you may have some clients that use the Windows Open File Backup option to back up open or active files. In this case, a log message in the bpbkar32 debug log appears, which indicates that a snapshot error occurred.

NetBackup status codes NetBackup status codes

37

The following is an example of a snapshot error:

8:51:14.569 AM: [1924.2304] <2> tar_base::V_vTarMsgW: ERR Snapshot Error while reading test.file

See the recommended actions under status code 156.

The granular processing operation of an Exchange Granular backup job has failed to complete successfully. Check the bpbkar debug log for more information. A legacy (non-VSS) backup still truncates transaction logs if the job ends with status 1 because a granular processing operation failed. In this situation, the backup image is suitable for database recovery.

NetBackup status code: 2

Message: none of the requested files were backed up Explanation: A backup or archive did not back up any of the files in the file list. This status code applies primarily to automatic backups using Lotus Notes or SQL database agents, when all the backups that are job-related have failed. Or, an Enterprise Vault backup has failed. It should not occur for standard file system backups. Open a NetBackup support case (recommended in Symantec document 276903.pdf) if you encounter this error for a UNIX, Linux, or Windows file system backup, or for database agents other than SQL Server or Lotus Notes. Recommended Action: Do the following, as appropriate:

The following information applies only to Lotus Notes: This error occurs when archive style logging is not enabled for the Lotus Domino server on UNIX. It also occurs when another backup of the transaction logs is in progress. For troubleshooting guidance, such as a list of logs to gather, and for details on particular issues, refer to the Symantec support document 276903.pdf. See the troubleshooting topic of the appropriate guide for a description of troubleshooting tools:

NetBackup for Microsoft SQL Server Administrators Guide NetBackup for Lotus Notes Administrators Guide NetBackup for Enterprise Vault Agent Administrators Guide

38

NetBackup status codes NetBackup status codes

NetBackup status code: 3

Message: valid archive image produced, but no files deleted due to non-fatal problems Explanation: The backup portion of the archive command reported problems so the files were not deleted. Recommended Action: Examine the progress log or status of the archive on the client to determine if you need to retry the archive after correcting the problem. If the problem is not serious and the files were backed up, you can manually delete the files. To verify which files were backed up, use the NetBackup client-user interface in restore mode and browse the files in the archive. A possible cause for files not being deleted is that you do not have the necessary permissions. NetBackup cannot delete files unless you are the user that owns the files, a superuser on UNIX, or an administrator on Windows.

NetBackup status code: 4

Message: archive file removal failed Explanation: The backup portion of the archive completed was successful but the delete failed. Recommended Action: Verify that you have permission to delete the files and that the read-only flag is not set for the files. On UNIX and Linux clients, verify that you have write permission to the directories that contain the files. Since the backup was successful, you can delete the files that were backed up. (If you do not have the necessary permissions, have the system administrator delete the files.)

NetBackup status code: 5

Message: the restore failed to recover the requested files Explanation: Errors caused the restore to fail. Recommended Action: Perform the following items in the order presented:

Ensure that the clients server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored. Correct the problems that you find and retry the restore.

NetBackup status codes NetBackup status codes

39

NetBackup status code: 6

Message: the backup failed to back up the requested files Explanation: Errors caused the user backup to fail. Recommended Action: Do the following as appropriate:

Verify that you have read access to the files. Check the status or the progress log on the client for messages on why the backup failed. Correct problems and retry the backup. The following information applies only to Windows clients: Verify that the account used to start the NetBackup Client service has read access to the files. The following information applies only to Macintosh clients: This code can be due to multiple backups being tried simultaneously on the same client. Some possible solutions are as follows:

Adjust the backup schedules. If the client is only in one policy, set the policy attribute, Limit jobs per policy, to 1. Set the NetBackup global attribute, Maximum jobs per client, to 1 (note that this limits all clients in all policies).

For a UNIX or Linux database extension client (for example, NetBackup for Oracle), this status code can indicate a problem with the script that controls the backup. Check the progress report on the client for a message such as
Script exited with status code = number

The number varies. The progress log usually names the script. Check the script for problems. Also, check that the troubleshooting logs created by the database extension. See the NetBackup guide that came with the database extension for information on the scripts and the troubleshooting logs.

NetBackup status code: 7

Message: the archive failed to back up the requested files Explanation: Errors caused the user archive to fail. Recommended Action: Verify that you have read access to the files. Check the progress log or the status on the client for messages on why the archive failed. Correct problems and retry the archive.

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On Windows clients, verify that the account used to start the NetBackup services has read access to the files.

NetBackup status code: 8

Message: unable to determine the status of rbak Explanation: On DomainOS clients, rbak is used to do restores. If rbak does not exit with a status message, NetBackup cannot determine whether the restore worked or not. Recommended Action: Check for a new core file to see if rbak quit abnormally. Check the ps output to see if rbak is hung. If so, cancel it and try again. Check the progress log for any unusual messages from rbak.

NetBackup status code: 9

Message: a necessary extension package is not installed or not configured properly Explanation: A NetBackup extension product must be installed and configured to perform the requested operation. Recommended Action: Verify that the required extension product is installed and configured.

NetBackup status code: 10

Message: allocation failed Explanation: The system memory allocation fails because of insufficient system memory available. A possible cause is that the system is overloaded with too many processes and not enough physical or virtual memory. Recommended Action: Free up memory by terminating any unneeded processes that consume memory. Add more swap space or physical memory.

NetBackup status code: 11

Message: system call failed Explanation: A system call has failed. This status code is used for a generic system call failure that does not have its own status code. Recommended Action: Do the following, as appropriate:

Check the All Log Entries and Problems reports to determine the system call that failed and other information about the error.

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41

nbjm and nbproxy return status code 11 when an exception is processed, such

as when nbproxy obtains policy or configuration information. Examine the nbjm unified log (originator ID 117) or the nbproxy legacy log for more detail on the cause of the error.

A frequent cause is that the servers file system is full. For example, you may see a message similar to the following in the Problems report or bpdbm debug log:
06/27/95 01:04:00 failed (11) 06/27/95 01:04:01 process 06/27/95 01:05:15 status 11 (system romb romb romb romb db_FLISTsend failed: system call media manager terminated by parent

romb romb backup of client romb that exited with call failed)

On UNIX and Linux systems, run a df command on the /usr/openv/netbackup/db directory. If the df command does not reveal the problem, check the bpdbm debug logs or do a grep for the message
system call failed

In relevant files under the directory /usr/openv/netbackup/db/error/ On Windows systems, verify that the disk partition where NetBackup is installed has enough room.

Verify that the system is not running out of virtual memory. If virtual memory is the problem, turn off unused applications or increase the amount of virtual memory. To increase virtual memory on Windows, do the following in the order presented:

Display the Control Panel. Double-click System. On the Performance tab, set Virtual Memory to a higher value.

The following information applies only to UNIX and Linux clients: Check for a semaphore problem. This error may occur because the system does not have enough allocated semaphores. It is most commonly seen on Solaris servers when an RDBMS is also running. The symptoms of the problem vary. In some cases, error messages in the NetBackup log indicate a backup failure due to an error in semaphore operation.

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Another symptom is the inability of the NetBackup device manager daemon, ltid, to acquire a needed semaphore. System requirements vary; thus, no definite recommendations can be made. One customer running NetBackup and ORACLE on a Solaris server made the following changes to the /etc/system file and then rebooted the system (boot -r). The changes were adequate.
set set set set semsys:seminfo_semmni=300 semsys:seminfo_semmns=300 semsys:seminfo_semmsl=300 semsys:seminfo_semmnu=600

Set these attributes to a value great enough to provide resources to all applications on your system.

Examine other debug logs or the progress log or status on the client. Examine the nbjm unified log (originator ID 117) for more detail on the cause of the error.

NetBackup status code: 12

Message: file open failed Explanation: An open of a file failed. A disk storage unit tries to write to or create a directory on the root device of the NetBackup server or media server. In this case, the Activity Monitor job details log contains the message "not permitted to root device." By default the absolute path or specified directory for a disk storage unit cannot be on the root file system (or system disk). You must explicitly enable them to be there when the storage unit is created. Recommended Action: Do the following as appropriate:

If you want the path for the disk storage unit to reside in the root file system: Open the Change Storage Unit dialog box in the NetBackup Administration Console and select the check box: This directory can exist on the root file system or system disk. If the specified path for the disk storage unit is not in the root file system or system device, verify that the path is in a mounted file system. If the specified path for the disk storage unit is in the root file system or system device but does not need to be, use the Change Storage Unit dialog box to specify a different (non-root) path in a mounted file system. Check the NetBackup Problems report. Try to determine the file and why the error occurred. A possible cause is a permission problem with the file. For

NetBackup status codes NetBackup status codes

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detailed troubleshooting information, create a debug log directory for the process that returned this status code. Then, retry the operation and check the resulting debug log.

For NetBackup Lotus Notes, point-in-time restore jobs may fail with a status 12. These jobs are initiated from the master server by using either the NetBackup Administration Console or the Backup, Archive, and Restore interface. Their failure is reported in the NetBackup tar log file. (For Windows, this file is located in the install_path\NetBackup\logs\tar folder. For UNIX and Linux, it is located in the /usr/openv/netbackup/logs/tar folder.) If the install path of the NetBackup master server is different from the install path of the NetBackup client, the automatic restore of Lotus transaction log extents during recovery of the Lotus database fail. Note that the Activity Monitor shows a status 0 (successful). The tar log on the client, however, shows success for the restore but a failure (status 12) for the Lotus database recovery. Perform the restore job from the Backup, Archive, and Restore interface on the NetBackup client. For NetBackup Snapshot Client, status code 12 may appear in the /usr/openv/netbackup/logs/bptm or bpdm log with the following:
tpc_read_config failed: cannot open file /usr/openv/volmgr/database/3pc.conf

This status code may indicate that the policy is configured with either the NetBackup media server or Third-Party Copy Device as the off-host backup method, but the 3pc.conf file does not exist or is in the wrong location. Instructions are available on how to create the 3pc.conf file. See the NetBackup Snapshot Client Administrators Guide.

For a FlashBackup policy, if the CACHE= entry follows the source data entry, the backup fails with status code 12. Messages such as the following appear in the /usr/openv/netbackup/logs/bpbkar logs on the client:
09:55:33.941 [6092] <16> bpfsmap: ERR - open_snapdisk: NBU snapshot enable failed error 3 09:55:33.942 [6092] <32> bpfsmap: FTL - bpfsmap: can't open snapshot disk /dev/rdsk/c4t1d0s3 errno 0 09:55:33.950 [6092] <16> bpbkar Exit: ERR - bpbkar FATAL exit status = 12: file open failed 09:55:33.956 [6092] <4> bpbkar Exit: INF - EXIT STATUS 12: file open failed 09:55:33.957 [6092] <2> bpbkar Exit: INF - Close of stdout complete

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Change the order of the backup selections list so that the CACHE entry precedes the source data entry. (The source data entry specifies the raw partition that contains the file system to be backed up.)

NetBackup status code: 13

Message: file read failed Explanation: A read of a file or socket failed. The possible causes include the following:

A network communication problem that occurred on the master server, media server, or one of the clients. An I/O error that occurred during a read from the file system. Read of an incomplete file or a corrupt file. A socket read failure caused by a network problem or a problem with the process that writes to the socket. A problem specific to NetBackup Snapshot Client (see recommended actions). The first EV-SQL backup after a NetBackup installation failed. See the Troubleshooting section of the NetBackup for Enterprise Vault Agent Administrators Guide.

Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for clues on where and why the problem occurred. Check that network communication works properly. For a FlashBackup client, check the /var/adm/messages log for errors like the following:
Mar 24 01:35:58 bison unix: WARNING: sn_alloccache: cache /dev/rdsk/c0t2d0s3 full - all snaps using this cache are now unusable

This error indicates that the cache partition is not large enough. If possible, increase the size of the cache partition. Or, if multiple backups use the same cache, reduce the number of concurrent backups. To reduce the number, reschedule some of them or reschedule the entire backup to a time when the file system is less active.

For detailed troubleshooting information, create a debug log directory for the process that returned this status code. Then retry the operation and check the resulting debug log.

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Ensure that the latest service packs for all products and components (SQL, Exchange, Notes, etc.) have been installed. Ensure that all the network hardware (NICs, hubs, switches, routers, etc.) throughout the environment are set to full duplex, not half duplex. Check the following items regarding the NICs in your system:

Upgrade to the latest NIC drivers throughout the system. Ensure that all NICs are set to full duplex, not half duplex. Increase the timeout settings on the NIC. If NIC teaming is implemented, deactivate for testing purposes. Replace the NIC itself on the affected client or server.

For NetBackup Snapshot Client, status code 13 may appear in the /usr/openv/netbackup/logs/bpbkar log. The log can indicate the following:

The files to back up reside on an IDE drive as opposed to SCSI. The off-host backup method was set to either NetBackup media server or Third-Party Copy Device. If you use off-host backup, the disk that contains the client files must be a SCSI or Fibre Channel device. If the disk is an IDE drive, you may see the following in the /usr/openv/ netbackup/logs/bpfis log:
get_disk_info: FTL - /var/tmp/caa026fEU disk_inquiry failed. Errno = 25: Inappropriate ioctl for device

The following listing may appear in the /usr/openv/netbackup/logs/bpbkar log:

bpbkar: bpbkar: bpbkar: bpbkar: bpbkar:

INF ERR ERR ERR INF

Processing /var get_disk_info() failed, status 13 tpc_get_disk_info() failed: err 13 bpbkar FATAL exit status = 13: file read failed EXIT STATUS 13: file read failed

The files to back up exist on a file system that is not mounted. The file system that is specified as the snapshot source must be mounted. If the snapshot source is not mounted but the mount point is present, NetBackup may try to take a snapshot of the directory preceding the directory that was specified as the snapshot source. For the NetBackup media server method, you may need to increase the client read timeout value. In some environments, NetBackup may require

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more read time than the default value allows. If the client read timeout is insufficient, the backup may fail, which causes this error. To increase the client read timeout for all clients, in the NetBackup Administration Console, go to Host Properties > Master Servers > double-click the master server, then go to Properties > Timeouts. Then increase the client read timeout.

NetBackup status code: 14

Message: file write failed Explanation: A write to a file or socket failed. Possible causes include the following:

An I/O error that occurred during a write to the file system. Write to a socket failed. Cause of this failure: a network problem or a problem with the process that reads from the socket. Writing to a full disk partition.

Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for clues on where and why the problem occurred. For detailed troubleshooting information, create a debug log directory for the process that returned this status code. Then retry the operation and check the resulting debug log. Make sure that routers, bridges, and other network devices are all at "full" duplex. Use a "sniffer" program to determine the number of packets being rejected or re-requested. On Windows systems, the client bpbkar log may contain a 10054 Connection Reset Error (usually indicates a hardware error). Somewhere between the NetBackup client and server, the connection was reset. When NetBackup receives this error, it cannot continue the backup. This error has been attributed to the following:

A hiccup in the network. A bad network interface card on a NetBackup client. A bad network interface card on the NetBackup server. Faulty routers. Any other applications that interfere with NetBackup connections.

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On Novell systems, status code 14 has also been attributed to network issues. Try a "sniffer" program. The error occurs while you use the NetBackup-Java interface: The application server (bpjava processes) for the NetBackup-Java interface probably ran out of disk space in the file system containing /usr/openv/netbackup/logs/user_ops. The application server writes temporary files into directories in the /user_ops directory. Try clearing up disk space in the file system.

NetBackup status code: 15

Message: file close failed Explanation: A close of a file or socket failed. Recommended Action: Check the NetBackup Problems report for clues on where and why the problem occurred. For detailed troubleshooting information, create a debug log directory for the process that returned this status code. Then retry the operation and check the resulting debug log.

NetBackup status code: 16

Message: unimplemented feature Explanation: The specified operation is not implemented. This error should not occur through normal use of NetBackup. Recommended Action: Save all error information and call customer support.

NetBackup status code: 17

Message: pipe open failed Explanation: Occurs in NetBackup client menu and Vault areas. Recommended Action: Save all error information and call customer support.

NetBackup status code: 18

Message: pipe close failed Explanation: A pipe close failed when one process tries to start a child process. Recommended Action: Check the NetBackup Problems report for clues on why the failure occurred. For detailed troubleshooting information, create a debug log directory for the process that returned this status code. Then retry the operation and check the resulting debug log.

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NetBackup status code: 19

Message: getservbyname failed Explanation: A call to getservbyname() failed. The getservbyname()function uses the name of the service to find a service entry in the services file. (Or NIS services map on UNIX and Linux if it is configured.) Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for clues on why the failure occurred. On a UNIX or Linux system, check that /etc/services and NIS services map (if applicable) have entries for the NetBackup services: bpcd, bpdbm, and bprd. On a Windows system, verify that the
%SystemRoot%\system32\drivers\etc\services file shows the correct entries

for the NetBackup Internet processes: bpcd, bpdbm, and bprd. Ensure that the following numbers match the settings in the services file: The NetBackup Client Service Port number and NetBackup Request Service Port number on the Network tab in the NetBackup Client Properties dialog box. To display this dialog box, start the Backup, Archive, and Restore interface and click NetBackup Client Properties on the File menu. The values on the Network tab are written to the services file when the NetBackup Client service starts.

Check the level of network activity. An overloaded network can cause this error. If these actions do not reveal the problem, create a debug log directory for the process that returned this status code. Then retry the operation and check the resulting debug log.

NetBackup status code: 20

Message: invalid command parameter Explanation: One or more command parameters were not valid. This error can occur when incompatible levels of NetBackup are installed on a master and its media server(s) or client(s). For example, a NetBackup master server has NetBackup 7.0 and the media server or the client has NetBackup 6.0. This error can also occur if the wrong parameters are used when you run a command line. Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for clues.

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If the error occurs when you run a command on the command line, verify that the parameters are valid. This status code may occur if nbjm passes parameters but does not have a required parameter. Check the nbjm unified logs (originator ID 117) for the list of parameters that were passed. The following information pertains to NetBackup Snapshot Client.

If the following appears in the /usr/openv/netbackup/logs/bptm log as enabled on a third-party copy backup, multiplexing was enabled on a third-party copy backup.:
bptm: cannot perform Third-Party-Copy for multiplexed backups send_brm_msg: ERROR 20

bptm: EXITING with status 20 The Third-Party Copy Device off-host backup method is incompatible with multiplexing (the writing of two or more concurrent backup jobs to the same storage device). You must disable multiplexing for any third-party copy backups. If multiplexing is enabled, the backup fails.

The media server may not have the correct 3pc.conf file entry for the client disk that is needed for the backup. The following appears in the /usr/openv/netbackup/logs/bpbkar log:
14:45:00.983 [15773] <4> bpmap_mm_get_devid: GET_DEVICE_INDEX 1 EMC:SYMMETRIX:601092014000 14:45:00.986 [15773] <4> bpbkar child_send_keepalives: keepalive child started, pid = 15822 14:47:02.029 [15773] <4> bpmap_mm_get_devid: keepalive child: 15822 killed 14:47:02.030 [15773] <4> bpmap_mm_get_devid: DEVICE_INDEX -1 14:47:02.031 [15773] <16> bpmap_send_extend: ERR - can't obtain device id string EMC:SYMMETRIX:601092014000 14:47:33.167 [15773] <16> bpbkar Exit: ERR - bpbkar FATAL exit status = 227: no entity was found 14:47:33.167 [15773] <4> bpbkar Exit: INF - EXIT STATUS 227: no entity was found 14:47:33.168 [15773] <2> bpbkar Exit: INF - Close of stdout complete

This shows that a particular device cannot be found in the 3pc.conf file on the media server (14:47:02.031 [15773] <16> bpmap_send_extend: ERR - can't obtain device id string EMC:SYMMETRIX:601092014000). The problem is one of the following:

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The 3pc.conf file on the media server is outdated. Recreate the 3pc.conf file.

The media server is not on the same Fibre Channel network as the third-party copy device and client disk. As a result, the 3pc.conf file does not have a correct entry for the client disk. Run the bptpcinfo command with the -x client_name option; this option adds the client disk to the 3pc.conf file. For each disk that is added to the file by means of bptpcinfo -x client_name, you may need to add the devices worldwide name (wwn=). See the NetBackup Snapshot Client Configuration online document. See Snapshot Client Assistance in the NetBackup Snapshot Client Administrators Guide.

The HP VxFS snapshot mechanism requires a dedicated cache partition for each snapshot. A check is made in the mount table to make sure that the cache partition is not already in use. If the cache partition is already in use, status code 20 occurs. Check the /usr/openv/netbackup/logs/bpbkar log for a message similar to the following:
bpfsmap: FTL - bpfsmap: snapshot cache already in use, /dev/arrayvg/vol4c bpbkar Exit: ERR - bpbkar FATAL exit status = 20: invalid command parameter bpbkar Exit: INF - EXIT STATUS 20: invalid command parameter

If the snapshot cache partition is already in use, do one of the following: Set up your policy schedules to run at different times or use different cache partitions for each backup. If the Allow multiple data streams option is enabled, each stream must have its own dedicated cache partition.

Compare the NetBackup version level on the server to the version level on the clients by doing the following:

On UNIX or Linux NetBackup servers and clients, check the /usr/openv/netbackup/bin/version file. On Windows NetBackup servers, check the install_path\Netbackup\version.txt file or the About NetBackup item on the Help menu. On Microsoft Windows clients, check the About NetBackup item on the Help menu. On NetWare target clients, check the Version entry in the bp.ini file.

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On Macintosh clients, check the version file in the bin folder in the NetBackup folder in the Preferences folder. If a Java interface displays the error, tell them how to enable the debug print manager in the Java startup file. Retry and compare the parameters that were logged on the Java log with the parameters listed in the commands usage statement.

If these actions do not reveal the problem, create a debug log directory for the process that returned this status code (if the process uses legacy logging). Then retry the operation and check the resulting log.

NetBackup status code: 21

Message: socket open failed Explanation: A socket was not opened. Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for clues on where and why the failure occurred. If you cannot determine the cause from the Problems report, create debug log directories for the processes that returned this status code. Then, retry the operation and check the resulting debug logs. The following information applies only to Sun Solaris: Verify that all operating system patches are installed. See the Operating Notes section of the NetBackup Release Notes. The following information applies only to Windows systems: Verify that the recommended service packs are installed.

NetBackup status code: 22

Message: socket close failed Explanation: A socket was not closed. Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for clues on where and why the failure occurred. If you cannot determine the cause from the Problems report, create debug log directories for the processes that could have returned this status code. Then, retry the operation and check the resulting debug logs. The following information applies only to Sun Solaris: Verify that all operating system patches are installed. See the Operating Notes section of the NetBackup Release Notes.

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The following information applies only to Windows systems: Verify that the recommended service packs are installed.

NetBackup status code: 23

Message: socket read failed Explanation: A read operation from a socket failed. Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for clues on where and why the failure occurred. If you cannot determine the cause from the Problems report, create debug log directories for the processes that could have returned this status code. Then, retry the operation and check the resulting debug logs. Corrupt binaries are one possible cause for this error. Load a fresh bptm from the install media to try to resolve the problem. The following information applies only to Sun Solaris: Verify that all operating system patches are installed. See the Operating Notes section of the NetBackup Release Notes. The following information applies only to Windows systems: Verify that the recommended service packs are installed. This error may occur during a restore to a Novell client. Note the following possible actions:

By default, the value for Novell "Maximum Concurrent Disk Cache Writes" may be too low (for example, 50); Novell recommends setting it to 100. A value of 100 increases the speed and efficiency of the disk cache writes. It increases the number of write requests to be run at one time. Change to or add the following settings in the Novell sys:system\autoexec.ncf file:
SET SET SET SET SET Maximum Maximum Maximum Maximum Maximum Packet Receive Buffers = 4000 Directory Cache Buffers = 4000 Concurrent Disk Cache Writes = 2000 Concurrent Directory Cache Writes = 2000 Physical Receive Packet Size = 1514

On Windows master servers, check the LIST_FILES_TIMEOUT value and ensure that this value is at least 1800.

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NetBackup status code: 24

Message: socket write failed Explanation: A write operation to a socket failed. Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for clues on where and why the failure occurred. If you cannot determine the cause from the Problems report, create debug log directories for the processes that could have returned this status code. Then retry the operation and check the resulting debug logs. A possible cause is a high network load. For example, this problem occurs with Cannot write to STDOUT when a Windows system that monitors network load detects a high load. It then sends an ICMP packet to other systems to inform them that the route those systems use was disconnected. The log messages were similar to the following:
01/31/96 14:05:23 ruble crabtree.null.com from client crabtree.null.com: ERR - Cannot write to STDOUT. Err no= 242: No route to host 01/31/96 14:05:48 ruble crabtree.null.com successfully wrote backup id crabtree.null.com_0823125016, copy 1, fragment 1, 440864 Kbytes at 628.538 Kbytes/sec 01/31/96 14:05:51 netbackup crabtree.null.com CLIENT crabtree.null.com POLICY Remote3SysFullW SCHED Sirius EXIT STATUS 24 (socket write failed)

The following information applies only to Sun Solaris: Verify that all operating system patches are installed. See the Operating Notes section of the NetBackup Release Notes. The following information applies only to Windows systems: Verify that the recommended service packs are installed. This error may occur during a restore to a Novell client. Note the following possible actions:

By default, the value for Novell "Maximum Packet Receive Buffers" may be too low (such as 100). To improve the restore performance, change this value to 2000. To change it, issue SET Maximum Packet Receive Buffers=<value> at the console, or enter the value in either of the following Novell files: sys:system\startup.ncf or sys:system\autoexec.ncf. Change to or add the following settings in the Novell sys:system\autoexec.ncf file:

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SET SET SET SET SET

Maximum Maximum Maximum Maximum Maximum

Packet Receive Buffers = 4000 Directory Cache Buffers = 4000 Concurrent Disk Cache Writes = 2000 Concurrent Directory Cache Writes = 2000 Physical Receive Packet Size = 1514

NetBackup status code: 25

Message: cannot connect on socket Explanation: A process that timed out while it connects to another process for a particular operation. This problem can occur in the following situation: when a process tries to connect to the NetBackup request daemon (bprd) or database manager daemon (bpdbm) and the daemon is not running. (On Windows, these daemons are the NetBackup Request Manager and NetBackup database manager services.) It can also occur in the following situations: the network or server is heavily loaded and has slow response time or an evaluation license key for NetBackup expired. However, the most common cause of this error is a host name resolution problem. The following are other possible causes of this error caused by network connectivity issues or a required process such as pbx_exchange not running.

nbjm is unable to connect to bpcd on the media server nbpem is unable to connect to nbproxy bptm on the media server is unable to connect to nbjm on the master server.

You cannot perform an immediate backup operation.

These errors are caused either by network connectivity issues or if a required process such as pbx_exchange is not running. Recommended Action: Do the following, as appropriate:

Verify that bpcompatd, vnetd, and Private Branch Exchange (PBX) are running. Information on how to start PBX is available. If necessary, stop and restart NetBackup.

On UNIX and Linux systems, enter the following:

/usr/openv/netbackup/bin/bp.kill_all /usr/openv/netbackup/bin/bp.start_all

On Windows systems, enter the following:

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install_path\NetBackup\bin\bpdown install_path\NetBackup\bin\bpup

The following information applies only to a UNIX or Linux NetBackup master server: Verify that the bprd and the bpdbm processes are running. If these processes are not running, start them. On a Windows master server, verify that the NetBackup Request Manager and NetBackup database manager services are running. If these services are not running, start them. If these processes or services are running, examine the All Log Entries report for the time of the failure to determine where the failure occurred. Do one of the following:

If you cannot view the report or you get a cannot connect on socket error when you try to view it, verify again that the NetBackup database manager service or daemon is running. Then, create a debug log directory for bpdbm, retry the operation, and check the resulting debug log. If you can view the report and have not found an entry that is related to this problem, create debug log directories for the related processes that were running when the error first appeared. (This process frequently is bpbrm.) Then, retry the operation and check the resulting debug logs.

Verify that the server list specifies the correct master server.

The following information applies only to Windows systems: The master server is designated in the Server to use for backups and restores drop-down in the Specify NetBackup Machines and Policy Type dialog box. To display this dialog box, start the Backup, Archive, and Restore interface and click Specify NetBackup Machines and Policy Type on the File menu. The following information applies only to UNIX, Linux, and Macintosh systems: The master server is the first SERVER entry in the bp.conf file. On NetWare target clients: The master server name is the first SERVER entry in the bp.ini file. Check the following Symantec support Web site to ensure that all recommended NetBackup patches are installed: www.symantec.com/business/support/ Then select NetBackup followed by files and updates. If failure occurs when you run a user-directed backup from a client, make sure that a user-directed backup schedule exists at the master server.

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With NetBackup database extensions: Make sure that the applicable database product has the correct permissions allowing NetBackup to write to the progress log on the client. The following information applies only to UNIX and Linux systems: If bpdbm has quit when the shutdown script runs on a media server, carefully read the K77netbackup script. It contains details on how to prevent this problem. The script is in /usr/openv/netbackup/bin/goodies.

If you change the server list on a master server, stop, and restart the following: The NetBackup database manager and request daemons (UNIX and Linux) or the NetBackup database manager and NetBackup Request Manager services (Windows).

Check the services file.

The following information applies only to UNIX and Linux systems: Verify that the /etc/services file (and NIS services if NIS is used) has entries for the NetBackup services: bpcd, bpdbm, and bprd.

On Windows, verify that the %SystemRoot%\system32\drivers\etc\services file has the correct entries for bpcd, bpdbm, and bprd. Also, verify that the following numbers match the settings in the services file: The NetBackup Client Service Port and the NetBackup Request Service Port on the Network tab in the NetBackup Client Properties dialog box. To display this dialog box, start the Backup, Archive, and Restore interface and click NetBackup Client Properties on the File menu. The values on the Network tab are written to the services file when the NetBackup Client service starts.

On Sun Solaris, verify that all operating system patches are installed See the Operating Notes section of the NetBackup Release Notes. On Windows, verify that the recommended service packs are installed. When the base NetBackup license key expires, daemons (such as bprd and bpdbm) terminate on the NetBackup server. If these daemons are not running, you are likely to encounter status code 25 errors in the Administration console. Install a valid base NetBackup license key, restart the daemons, and restart the console. For NetBackup Snapshot Client, the following applies: When many devices are configured on a media server, it may take a long time for the bptpcinfo command to generate the file 3pc. When the backup is run for the first time, the backup may fail with status 25. Make sure that the /usr/openv/volmgr/database/3pc.conf file exists. If it does, rerun the backup.

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If the backup fails again, run the bptpcinfo manually to generate the file 3pc, then try the backup again.

NetBackup status code: 26

Message: client/server handshaking failed Explanation: A process on the server encountered an error when it communicated with the client. This error indicates that the client and server were able to initiate communications, but encountered difficulties and the communications did not complete. This problem can occur during a backup or a restore. Recommended Action: Determine which activity encountered the handshake failure by examining the All Log Entries report for the appropriate time period. Determine the client and server that had the handshake failure. For detailed troubleshooting information, create a debug log directory for the process that returned this status code. Then retry the operation and check the resulting debug log.

NetBackup status code: 27

Message: child process killed by signal Explanation: A child of the process that reported this error was terminated. This error may occur if the backup job was terminated or another error terminated the child process. This problem may also occur if a NetBackup process was terminated through Task Manager or another utility. Recommended Action: Check the NetBackup All Log Entries report for clues on where and why the failure occurred. For detailed troubleshooting information, create a debug log directory for the process that you think may have returned this status code. Then, retry the operation and check the resulting debug log.

NetBackup status code: 28

Message: failed trying to fork a process Explanation: A fork of a child process failed (on UNIX and Linux) or a CreateProcess failed (on Windows). This failure may be due to the following:

An overloaded system Insufficient swap space or physical memory Too many processes are running on the system

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Recommended Action: Check the NetBackup All Log Entries report for clues on where and why the failure occurred. For detailed troubleshooting information, create debug log directories for the processes that think may have returned this status code. Then, retry the operation and check the resulting debug logs.

NetBackup status code: 29

Message: failed trying to exec a command Explanation: A command was not run. This error can occur because the permissions of the command do not allow it to be run. Or it occurs due to a lack of system resources such as memory and swap space. Recommended Action: Do the following, as appropriate:

Check the NetBackup All Log Entries report for clues on where and why the failure occurred. Check the permissions on the command to be run. For detailed troubleshooting information, create a debug log directory for the process that returned this status code. Then retry the operation and check the resulting debug log.

NetBackup status code: 30

Message: cannot get passwd information Explanation: Could not get the passwd entry for a user. Recommended Action: Check the NetBackup All Log Entries report for clues on where and why the failure occurred. For detailed troubleshooting information, create a debug log for the process that you think may have returned this status code. Then, retry the operation and check the resulting debug log.

NetBackup status code: 31

Message: could not set user id for process Explanation: Could not set the user ID of a process to the user ID of the requesting user. NetBackup runs client processes as the requesting user. Recommended Action: Check the NetBackup All Log Entries report for clues on where and why the failure occurred. For detailed troubleshooting information, create a debug log directory for the process that you think may have returned this status code. Then, retry the operation and check the resulting debug log.

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NetBackup status code: 32

Message: could not set group id for process Explanation: Could not set the group ID of a process to the requesting user group. NetBackup runs client processes with the group ID of the requesting user. Recommended Action: Check the NetBackup All Log Entries report for clues on where and why the failure occurred. For detailed troubleshooting information, create a debug log directory for the process that you think may have returned this status code. Then, retry the operation and check the resulting debug log.

NetBackup status code: 33

Message: failed while trying to send mail Explanation: An email notification about backup, archive, or restore results has failed. The email was not sent to the administrators address as specified by the email global attribute. On a UNIX or Linux client, the email was not sent to an email address that is specified with USEMAIL in the clients bp.conf file. Recommended Action: Check the NetBackup All Log Entries report for clues on where and why the failure occurred. For detailed troubleshooting information, create a debug log directory for the process that you think may have returned this status code. Then, retry the operation and check the resulting debug log.

NetBackup status code: 34

Message: failed waiting for child process Explanation: A NetBackup process encountered a failure while it waited for a child process to complete. Recommended Action: Check the NetBackup All Log Entries report for clues on where and why the failure occurred. For detailed troubleshooting information, create a debug log for the process that you think may have returned this status code. Then, retry the operation and check the resulting debug log.

NetBackup status code: 35

Message: cannot make required directory Explanation: Could not create a required directory. Possible causes are the following:

A process does not have permission to create the directory The path to the directory is not valid

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An IO error occurs No space is available on the device that contains the directory

Recommended Action: Do the following, as appropriate:

Check the NetBackup All Log Entries report to determine which directory was not created and why it was not created. In particular, check for a full disk partition. Check the permissions on the parent directory. Verify that NetBackup services are started with a Logon as account that has permission to create the directory. For detailed troubleshooting information, create a debug log directory for the process that returned this status code. Then retry the operation and check the resulting debug log.

NetBackup status code: 36

Message: failed trying to allocate memory Explanation: Allocation of system memory failed. This error occurs when an insufficient system memory is available. This cause of this error may be that the system is overloaded with too many processes and it does not enough physical and virtual memory. Recommended Action: Free up memory by terminating any unneeded processes that consume a lot of memory. Add more swap space or physical memory.

NetBackup status code: 37

Message: operation requested by an invalid server Explanation: An invalid media server or Windows NetBackup Remote Administration Console made a request to the NetBackup request daemon (bprd) or NetBackup database manager daemon (bpdbm). On Windows, these daemons are the NetBackup Request Manager and NetBackup database manager services. Recommended Action: Examine the NetBackup All Log Entries report for the time of this error to determine which system tried to connect to the master server. If the server is a valid media server, verify that the storage unit for the media server is defined. Also, verify that the server or Windows NetBackup Remote Administration Console has a server list entry on the master server. If necessary, update the server list. On a UNIX or Linux master server, add a SERVER = media_server_name to the bp.conf file. media_server_name is the host name of the media server. On a

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Windows master server, add the media server to the list on the Servers tab in the Master Server Properties dialog box. If a server or Windows NetBackup Remote Administration Console has more than one host name (for example, it has multiple network interfaces), verify that the master server has a server list entry for each of them. If you change the server list on a UNIX or Linux master server, for the changes to take effect do the following: stop and restart the NetBackup Request daemon (bprd) and NetBackup database manager daemon (bpdbm). If you change the server list on a Windows master server, stop, and restart the NetBackup Request Manager and NetBackup database manager services.

NetBackup status code: 38

Message: could not get group information Explanation: Could not get the group entry that describes a UNIX or Linux user group. Recommended Action: Check the NetBackup Problems report for clues on why the error occurred. For detailed troubleshooting information, create a debug log directory for the process that returned this status code. Then retry the operation and check the resulting debug log.

NetBackup status code: 39

Message: client name mismatch Explanation: The client used a name in a request to the NetBackup server that did not match the configured name in the policy on the server. Recommended Action: Change one of the following so the two match: the NetBackup client name setting on the client (see the applicable NetBackup users guide) or the one in the policy configuration on the server.

NetBackup status code: 40

Message: network connection broken Explanation: The connection between the client and the server was broken. This status code can also appear if the connection is broken between the master and the media server during a backup. Recommended Action: Do the following, as appropriate:

Try pinging the client from the server. If pinging is not possible, check for loose connections or other network problems.

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Verify that the server list settings are correct on both the client and the server. If the backup involves a media server, verify that these entries are correct on both the master and the media server. For example, if a media server does not have a server list entry for the master, it does not accept connections from the master.

On Windows, the master server is designated on the Servers tab in the Master Server Properties dialog box. On UNIX, Linux, and Macintosh systems the master server is the first SERVER entry in the bp.conf file. On NetWare target clients the master server name is the first SERVER entry in the bp.ini file.

If you change the server list on a UNIX or Linux master server, for the changes to take effect you must stop and restart the NetBackup Request daemon (bprd) and NetBackup database manager daemon (bpdbm). On Windows, stop and restart the NetBackup Request Manager and NetBackup database manager services.

Status code 40 can also be due to denial of a mount request by the operator. This status code may occur if nbjm was unable to connect to bpbrm or to bpmount. Examine the nbjm unified log (originator ID 117) or the bpbrm or the bpmount legacy logs for more detail on the cause of the error.

NetBackup status code: 41

Message: network connection timed out Explanation: The server did not receive any information from the client for too long a period of time. Recommended Action: Do the following, as appropriate:

On UNIX, Linux, or Windows clients, check for the following problems with the bpbkar client process. On Windows clients: The bpbkar client process is not hung. Due to the files and directories it scans, it has not replied to the server within the Client read timeout or Client connect timeout period. This error occurs during incremental backups when directories have thousands of unmodified files. For this case, use Host Properties on the NetBackup server to change Client connect timeout or Client read timeout. These settings are on the Timeouts and Universal Settings tabs, respectively, in the Master Server Properties dialog box. The default for these timeouts is 300 seconds. You can also monitor CPU utilization to determine if this condition exists.

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The following information applies only to UNIX or Linux clients:

The bpbkar client process is hung on a file that has a mandatory locking set. For this case, add the following to the clients bp.conf file:
VERBOSE

And as root on the client run the following:

touch /usr/openv/netbackup/bpbkar_path_tr /usr/openv/netbackup/logs/bpbkar

Then retry the operation. The names of the files are logged on the debug log file in the /usr/openv/netbackup/logs/bpbkar directory before bpbkar processes them. The last file in the log is the file that causes problems. Note: Also, use these procedures for other unknown bpbkar hangs. If the problem is due to mandatory file locking, have NetBackup skip the locked files. Set LOCKED_FILE_ACTION to SKIP in the /usr/openv/netbackup/bp.conf file on the client. The bpbkar client process is not hung. Due to the files and directories it scans, it has not replied to the server within CLIENT_READ_TIMEOUT or CLIENT_CONNECT_TIMEOUT. This error occurs during backups when directories have thousands of unmodified files or during restores of the sparse files that have thousands of holes. For this case, try to add or modify the CLIENT_READ_TIMEOUT and CLIENT_CONNECT_TIMEOUT values in the servers /usr/openv/netbackup/bp.conf file. The default for the CLIENT_READ_TIMEOUT and CLIENT_CONNECT_TIMEOUT is 300 seconds if it is not specified. Use your systems ps command and monitor CPU utilization to help decide which of these conditions exist. When you finish the investigation of the problem, delete the /usr/openv/netbackup/logs/bpbkar directory, since the log files can become quite large and are not deleted automatically. Also delete /usr/openv/netbackup/bpbkar_path_tr so you do not generate larger log files than needed the next time you create directory /usr/openv/netbackup/logs/bpbkar.

On Windows systems, try the following:

Disable the following file:

install_path\VERITAS\NetBackup\bin\tracker.exe

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Repair hard drive fragmentation. Try an application that is called Diskeeper Lite, which is part of the Windows Resource Kit. Make sure that enough space is available in \temp.

If the server cannot connect to the client, create bpcd or bpbkar (UNIX, Linux, and Windows only) debug log directories on the client. Then retry the operation and check the resulting logs. If these logs do not provide a clue, create a bpbrm debug log on the server. Then retry the operation and check the resulting debug log. If the bpbrm log has entries similar to the following, the problem is in the routing configuration on the server:
bpbrm hookup_timeout: timed out waiting during the client hookup bpbrm Exit: client backup EXIT STATUS 41: network connection timed out

Verify that the client IP address is correct in the name service that is used. On UNIX and Linux clients, if both the NIS and the DNS files are used, verify that they match.

If you use an AIX token ring adapter and the routed daemon is running, the timeout occurs because the token ring adapter creates dynamic routes. It then causes the routed daemon to crash. For a FlashBackup client, this error occurs if the file system being backed up is very large and has a very large number of files. It can also occur if a large number of concurrent data streams are active at the same time. To correct it, add CLIENT_READ_TIMEOUT to the /usr/openv/netbackup/bp.conf file and set it to increase the timeout interval. Make sure all recommended NetBackup patches are installed. Check the following Symantec support Web site for current patch information: www.symantec.com/business/support/ Then select NetBackup followed by files and updates. Add the CLIENT_READ_TIMEOUT values to the master server, media server, and client when a NetBackup database extension product is installed. The values should all be the same for each server. The value set is dependent on the size of the database being backed up. More information on CLIENT_READ_TIMEOUT is available. See the NetBackup Administrators Guide, Volume II. Make sure that enhanced authentication is configured correctly. For example, the following may result in status code 41: Host A is configured to use enhanced authentication with host B, but host B is not configured to use enhanced authentication with host A. In this case, connections from host B to host A are

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likely to fail with status code 41. Connections from host A to B are likely to fail with authentication errors (status code 160).

NetBackup status code: 42

Message: network read failed Explanation: An attempt to read data from a socket failed. Recommended Action: Do the following, as appropriate:

Verify that both the client and the server are operational. Resolve any network communication problems. Check the Problems report for clues.

NetBackup status code: 43

Message: unexpected message received Explanation: The client and the server handshake were not correct. Recommended Action: Do the following, as appropriate:

Verify that the correct version of software is running on the client and the server. To enable detailed debug logging, do the following:

On the server, create a bpbrm debug log directory. On clients, create a bpcd debug log directory (created automatically on Macintosh clients). Increase the amount of debug information to include in the logs.

Retry the operation and examine the logs. If you use bpstart_notify scripts on UNIX, Linux, or Windows clients, verify that messages are not written to stdout or stderr.

NetBackup status code: 44

Message: network write failed Explanation: An attempt to write data to a socket failed. Recommended Action: Do the following, as appropriate:

Check the Problems report for information about the error. Verify that the client and servers are operational and connected to the network.

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Create a debug log directory for the process that reported the problem and the operation. Examine the resulting debug log file for detailed troubleshooting information.

NetBackup status code: 45

Message: request attempted on a non reserved port Explanation: A try was made to access a client from a non-reserved port. Recommended Action: Verify that the latest software is installed on the client and server.

On UNIX and Linux NetBackup servers and clients, check the /usr/openv/netbackup/bin/version file. On Windows NetBackup servers, check the install_path\netbackup\version.txt file or the About NetBackup item on the Help menu. On Microsoft Windows clients, check the About NetBackup item on the Help menu. On NetWare target clients, check the Version entry in the bp.ini file. On Macintosh clients, check the version file in the bin folder in the NetBackup folder in the Preferences folder.

NetBackup status code: 46

Message: server not allowed access Explanation: The server tries to access a client, but access is blocked. Possible causes are as follows:

The server is not listed on the client as a valid server. The client was configured to require encrypted backups, but the encryption attribute for the backup policy on the server was not selected. The evaluation license for the NetBackup Encryption product has expired on the server, but the NetBackup client was configured to require encrypted backups. As a result, the server tries to make a non-encrypted backup of the client. Since the client is configured to require encryption, the backup failed.

Recommended Action: Do the following, as appropriate:

If the server is a valid server but is not listed on the client, add its name to the clients server list:

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On Windows clients in the Specify NetBackup Machines and Policy Type dialog box, do the following: Add the server in the Server to use for backups and restores drop-down list. To display this dialog box, start the Backup, Archive, and Restore interface on the client. Then click Specify NetBackup Machines and Policy Type on the File menu. On UNIX, Linux, and Macintosh clients, add a SERVER entry in the bp.conf file. On NetWare target clients, add a SERVER entry in the bp.ini file. If you continue to have problems, more information is available:

To make non-encrypted backups of the client, set CRYPT_OPTION on the client to allowed or denied. Refer to the NetBackup Security and Encryption Guide. If the NetBackup encryption evaluation license has expired on the server and you want to continue encrypting backups of the client, do the following: Purchase a permanent encryption license key and add it to the server. After you add the permanent encryption license key, check the attributes of the backup policy to make sure that encryption is selected. To check the validity of an evaluation license key, do the following: On Windows, go to the Help menu on the NetBackup Administration window on the NetBackup server and select License Keys. If the evaluation key is not listed in the NetBackup License Keys window, the key has expired. Use this window to add the new permanent encryption key. On UNIX and Linux, use the following command on the server:
/usr/openv/netbackup/bin/admincmd/get_license_key

Select option f to list the active license keys and features. If the evaluation key is not listed, the key has expired. Use this command to add the new permanent encryption key.

NetBackup status code: 47

Message: host is unreachable Explanation: An attempt to connect to another computer failed. Recommended Action: Do the following, as appropriate:

Verify that the name service (or services) used by the client are configured to resolve the host names of the NetBackup server correctly. Verify that the name service (or services) used by the server are configured to resolve the host name of the NetBackup client correctly. Try to ping the client from the server and the server from the client.

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If you continue to have problems, do the following:

NetBackup status code: 48

Message: client hostname could not be found Explanation: The system function gethostbyname() failed to find the clients host name. Recommended Action: Verify that the client name is correct in the following:

The NetBackup policy configuration on the master server. The General tab in the following dialog boxes: NetBackup Client Properties and Specify NetBackup Machines and Policy Type (on Microsoft Windows and NetWare nontarget clients). To display these dialog boxes, start the Backup, Archive, and Restore interface on the client. For the General tab, click NetBackup Client Properties on the File menu; click Specify NetBackup Machines and Policy Type on the File menu. The bp.conf file on UNIX, Linux, and Macintosh clients. The bp.ini file on NetWare target clients.

On clients and servers, verify that the name service is set up to resolve the NetBackup client names correctly. On UNIX and Linux clients, verify that the clients host name is in the /etc/hosts file or the YP hosts file or NIS maps.

NetBackup status code: 49

Message: client did not start Explanation: The client failed to start up correctly. Recommended Action: Do the following, as appropriate:

Make sure that software is installed on the client and it is the correct version. If necessary, reinstall the client software. Check for full file systems on the client. Enable detailed debug logging on the client by doing one of the following:

Create bpcd and bpbkar (UNIX, Linux, and Windows only) debug log directories. On a UNIX or Linux client, add the VERBOSE option to the /usr/openv/netbackup/bp.conf file. On PC clients, increase the debug or log level.

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Retry the operation and examine the resulting logs.

On UNIX or Linux systems, use the UNIX sum command to check for corrupt binaries.

NetBackup status code: 50

Message: client process aborted Explanation: The client backup terminated abnormally. For example, this error occurs if a NetBackup master or media server is shut down or rebooted when a backup or restore is in progress. Recommended Action: Do the following, as appropriate:

Enable detailed debug logging.

Create a bpbkar debug log directory (UNIX, Linux, and Windows clients only). Create a bpcd debug log directory. (This log is created automatically on Macintosh clients.) On UNIX and Linux clients, add the VERBOSE option to the /usr/openv/netbackup/bp.conf file. On PC clients, increase the debug or log level.

Retry the operation and examine the resulting logs.

This error may occur if nbjm terminated while a backup job was running. Examine the unified logging files on the NetBackup server for nbjm (117) for more detail on the error. All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). On UNIX and Linux clients, check for core files in the / directory. On UNIX and Linux clients, check the system log (/usr/adm/messages on Solaris) for system problems. This problem can sometimes be due to a corrupt binary. On UNIX and Linux clients, use the UNIX sum command to check the bpcd, bpbkar, and tar binaries, which are located in /usr/openv/netbackup/bin on the client. Reinstall them if they are not the same as in the client directory under /usr/openv/netbackup/client on the server. On a Windows client, check the bpinetd.exe, bpcd.exe, bpbkar32.exe, and tar32.exe files, which are located in the install_path\NetBackup\bin folder on the client. Reinstall the client if these files are as follows:

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Not the same size as on other Windows clients Not at the same release level Do not have the same NetBackup patches as other Windows clients

NetBackup status code: 51

Message: timed out waiting for database information Explanation: The catalog process did not respond within five minutes. Recommended Action: Do the following, as appropriate:

Verify that the NetBackup database manager service or daemon is running. Verify that the file system that contains the NetBackup catalogs has enough space. Create bpbrm and bpdbm debug log directories on the server and retry the operation. Look in the debug log files to find more information on the problem.

NetBackup status code: 52

Message: timed out waiting for media manager to mount volume Explanation: The requested volume was not mounted before the timeout expired. This error can also occur if the volume is a cleaning tape but was not specified as a cleaning tape. Another possible cause: the last available drive has a mount request for a non-backup (such as a restore). Then a backup that requires the same drive is initiated before the mount completes. This error is due to the drive not being reported as busy until the mount completes. Recommended Action: Do the following, as appropriate:

Verify that the requested volume is available and an appropriate drive is ready and in the UP state. If this error occurs during a read operation (restore, duplicate, verify), the drives could be busy. Increase the timeout for the media mount that the NetBackup global attribute specifies, to allow more time to mount and position the media. Verify that the tape is not a cleaning tape that is configured as a regular volume. When an Automated Cartridge System controls the robot, verify that the ACSLS system is up.

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If it is an initial installation, a procedure is available. On Windows, check the Event Viewer Application log for the error messages that indicate why the tape mount did not complete. On UNIX and Linux, check the system log.

NetBackup status code: 53

Message: backup restore manager failed to read the file list Explanation: The backup and restore manager (bpbrm) did not read the list of files to back up or restore. Recommended Action: Verify that the server software was installed correctly on all NetBackup servers. If that is not the problem, do the following:

Create bpbrm debug log directories on the server. On a UNIX or Linux NetBackup server, add the VERBOSE option to the bp.conf file. On a Windows NetBackup server, set the Global logging level option on the Logging tab in the Master Server Properties dialog box. To display this dialog box, refer to the following topic: Increase the unified logging levels by using the vxlogcfg command as explained in the following procedure: Retry the operation and check the resulting debug logs for detailed troubleshooting information.

NetBackup status code: 54

Message: timed out connecting to client Explanation: The server did not complete the connection to the client. The accept system or winsock call timed out after 60 seconds. Some third-party software packages (for example, a personal firewall product) can affect the TCP/IP stack in Windows. This action can cause a loss of connection between the NetBackup server and the bpcd process on the client. NetBackup tries to set SO_REUSEADDR (allow local address reuse) on the inbound socket connection so that the port can be handed off from bpinetd.exe (the NetBackup Client Service) to bpcd.exe. Some products may not allow this functionality due to the various methods that can be used to violate system security. Recommended Action: Do the following, as appropriate:

For a Macintosh or NetWare target client: Verify that the server does not try to connect when a backup or restore is already in progress on the client. These clients can handle only one NetBackup job at a time.

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On a Macintosh, check for activity by examining the NetBackupListen file in the following folder on the startup disk of the Macintosh client:
:System Folder:Preferences:NetBackup:logs:inetd:log.mmddyy

Perform the following procedure: On UNIX and Linux clients, verify that the /usr/openv/netbackup/bin/bpcd binary exists and that it is the correct size. Check the /etc/inetd.conf file to make sure the bpcd path is correct in the following entry:
bpcd stream tcp nowait root /usr/openv/netbackup/bin/bpcd bpcd

On the systems that include the following, make sure that the client name is in the masters /etc/hosts file: NetBackup master, media, and clients (with NetBackup database extension products installed on one or more clients). Completely uninstall the third-party software package on the client that causes the failure. Or, contact the software manufacturer to investigate if other configuration options or workarounds are possible.

NetBackup status code: 55

Message: permission denied by client during rcmd Explanation: The UNIX or Linux client does not have the servers name in its /.rhosts file. Recommended Action: Add the server name to the /.rhosts file on the UNIX or Linux client.

NetBackup status code: 56

Message: clients network is unreachable Explanation: An error reported that the client could not reach the host (WSAENETUNREACH on Windows or ENETUNREACH on UNIX and Linux) on a system call. Recommended Action: Try to ping the client from the server. Check the IP address for the client. If you still have problems, talk to your network administrator.

NetBackup status code: 57

Message: client connection refused

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Explanation: The client refused a connection on the port number for bpcd. This error can occur because of the following:

No process listening activity occurs on the bpcd port The number of connections to the bpcd port is more than the network subsystem can handle with the listen() call

Recommended Action: Do the following, as appropriate:

For Windows NetBackup servers:

Make sure the NetBackup client software is installed. Verify that the bpcd and bprd port numbers in the %SystemRoot%\system32\drivers\etc\services file on the server matches the setting on the client. Verify that the NetBackup Client Service Port number and NetBackup Request Service Port number on the Network tab in the NetBackup Client Properties dialog match the bpcd and bprd settings in the services file. To display this dialog, start the Backup, Archive, and Restore interface on the server and click NetBackup Client Properties on the File menu. The values on the Network tab are written to the services file when the NetBackup Client service starts. Verify that the NetBackup client service is running. Use the following command to see if the master server returns correct information for the client:

install_path\VERITAS\NetBackup\bin\bpclntcmd -pn

On UNIX and Linux servers, do the following:

Make sure the NetBackup client software is installed. Verify that the bpcd port number on the server (either NIS services map or in /etc/services) matches the number in the clients services file.

For a Macintosh or NetWare target client, verify that the server is not trying to connect when a backup or restore is already in progress on the client. These clients can handle only one NetBackup job at a time. Additional help is available.

NetBackup status code: 58

Message: cant connect to client

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Explanation: The server was unable to connect to the client. Recommended Action: Resolve network communication problems.

NetBackup status code: 59

Message: access to the client was not allowed Explanation: The master or the media server tries to access the client, but the client does not recognize the server as a valid server. For the Enterprise Vault Agent: The names of all of the media servers among the Enterprise Vault servers are not specified in the client configuration. Recommended Action: Do the following, as appropriate:

If the server is a valid server, verify that it is in the server list on the client. If necessary add it as follows:

On Windows clients: Add the server on the Server to use for backups and restores drop-down in the Specify NetBackup Machines and Policy Type dialog box. To display this dialog box, start the Backup, Archive, and Restore interface on the client. Then click Specify NetBackup Machines and Policy Type on the File menu. On UNIX and Linux, and Macintosh clients: add a SERVER entry in the bp.conf file. On NetWare target clients: add a SERVER entry in the bp.ini file.

If you change the server list on a UNIX or Linux master server, do the following for the changes to take effect: stop and then restart the NetBackup Request daemon (bprd) and NetBackup database manager daemon (bpdbm). On Windows, stop and restart the NetBackup Request Manager and NetBackup Database Manager services.

On Windows clients, enable bpinetd debug logging as follows:

Create a bpinetd debug log directory on the client. Increase the debug or log level. Retry the backup and examine the resulting logs to determine the cause of the failure.

On all clients, enable bpcd debug logging as follows:

Create a bpcd debug log directory on the client. On a UNIX or Linux client, add the VERBOSE option to the /usr/openv/netbackup/bp.conf file.

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On PC clients, increase the debug or log level as explained in the debug log topics in Chapter 3. Retry the backup and examine the resulting logs to determine the cause of the failure.

Check the bpcd debug log to determine the servers peer name and what comparisons are made. The bpcd process compares NetBackup server list entries to the peer name of the server that tries the connection. It rejects the connection if the names are different. If necessary, change the server list entry on the client to match the peer name. On Windows clients, check the following:

Verify that NetBackup for Windows software was installed under a Windows administrator account. If NetBackup is under another type of account, reinstall it under an administrator account. The installation completes successfully under a non-administrator account except for the following: the NetBackup Client service is not added to Windows and the NetBackup server cannot access the client. Verify that the Windows TCP/IP service specifies the domain server that resolves names for the subnet that contains the NetBackup servers. UNIX, Linux, and Windows clients are frequently not on the same subnet and use different domain servers. When this condition exists, NetBackup servers and Windows clients may be able to ping one another, but the server still cannot access the Windows client.

The preceding items may not resolve this problem. If NetBackup use multiple network interfaces with media servers, make sure that the interface names appear in the clients /usr/openv/netbackup/bp.conf file. For the Enterprise Vault Agent: See the Troubleshooting section of the NetBackup for Enterprise Vault Agent Administrators Guide.

NetBackup status code: 60

Message: client cannot read the mount table Explanation: The backup process on the client did not read the list of mounted file systems. Recommended Action: Do the following, as appropriate:

Run a df to see if the system can read the mount table.

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On an SCO system, code 60 can occur because the mount-point path name exceeds 31 characters (the maximum number on an SCO system). The bpbkar debug log on the client shows a message similar to the following:
bpbkar build_nfs_list: FTL - cannot statfs net Errno: 42406

To eliminate these errors for future backups, create a mount point with a shorter name and symbolically link the long name to the short name.

For detailed troubleshooting information, create a bpbkar debug log directory. Then retry the operation and check the resulting log.

NetBackup status code: 63

Message: process was killed by a signal Explanation: A kill signal was sent to the client process. Recommended Action: The usual cause for this error is that someone intentionally terminated a backup.

NetBackup status code: 64

Message: timed out waiting for the client backup to start Explanation: The client did not send a ready message to the server within the allotted time. Recommended Action: Do the following, as appropriate:

On all clients, enable bpcd debug logging as follows:

Create a bpcd debug log directory on the client. On a UNIX or Linux client, add the VERBOSE option to the /usr/openv/netbackup/bp.conf file. On PC clients, increase the debug or log level.

On a UNIX, Linux, or Windows client, create the bpbkar debug log directory on the client. On Windows clients, verify that the NetBackup Client service is running. On a UNIX or Linux client, use the ps command to check for a client process that uses too much CPU time. Retry the backup and examine the debug logs for clues on the cause of the failure.

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NetBackup status code: 65

Message: client timed out waiting for the continue message from the media manager Explanation: The tape manager, bptm, reported that the media did not load and position within the allotted time. Recommended Action: Verify that the requested volume is available and the required device is in an UP state.

Create a bptm debug log directory on the server. On a UNIX or Linux NetBackup server, add the VERBOSE option to the bp.conf file. On a Windows NetBackup server, set the Verbose logging level option on the Logging tab in the Master Server Properties dialog box. Retry the operation and check the bptm debug log file for information on the drive, robot, and tape that causes the timeout. On a Windows NetBackup server (master or media): check the Event Viewer Application log for the error messages that indicate why the tape mount did not complete.

NetBackup status code: 66

Message: client backup failed to receive the CONTINUE BACKUP message Explanation: The client bpbkar process did not receive the message from the server that indicates that the server is ready to continue. Recommended Action: Do the following, as appropriate:

Verify that the server did not crash. On UNIX, Linux, and Windows clients, enable bpbkar debug logging.

Create a bpbkar debug log directory. On a UNIX or Linux client, add the VERBOSE option to the bp.conf file. On a Windows client, set Verbose on the TroubleShooting tab in the NetBackup Client Properties dialog box. To display this dialog box, start the Backup, Archive, and Restore interface on the client. Then select NetBackup Client Properties from the File menu.

On other PC clients except Macintosh, create a debug log directory for bpcd (the bpcd log is created automatically on Macintosh). Increase the amount of information that appears in the logs.

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On the master server, create bpbrm debug log directories. Increase the logging level for the diagnostic and debug logs for nbpem, nbjm, and nbrb. Use the vxlogcfg command as described in the following topic:

Retry the operation and check the resulting debug logs.

NetBackup status code: 67

Message: client backup failed to read the file list Explanation: The client did not read the list of files to back up. Recommended Action: Do the following, as appropriate:

Verify that the server did not crash. Set up debug logging.

On the server, create a bpbrm debug log directory. On UNIX, Linux, and Windows clients, create a bpbkar debug log directory. On other PC clients except Macintosh, create a debug log directory for bpcd (the bpcd log is created automatically on Macintosh).

Increase the amount of information that appears in the logs.

Retry the operation and check the resulting debug logs.

NetBackup status code: 68

Message: client timed out waiting for the file list Explanation: The client did not receive the list of files to back up within the allotted time. This list comes from the server. Recommended Action: Do the following, as appropriate:

Verify that the server did not crash. Set up debug logging.

On the server, create a bpbrm debug log directory. On UNIX, Linux, and Windows clients, create a bpbkar debug log directory. On other PC clients except Macintosh, create a debug log directory for bpcd (the bpcd log is created automatically on Macintosh).

Increase the amount of information that appears in the logs.

Retry the operation and check the resulting debug logs.

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NetBackup status code: 69

Message: invalid filelist specification Explanation: The file list from the server had invalid entries. For the Enterprise Vault Agent: A policy contains some directives that cannot be specified together in the same policy. Recommended Action: Do the following, as appropriate: Check the policy file list. If wildcards are used, verify that the bracket characters ([ and ]) in the list match. If the file list contains UNC (Universal Naming Convention) names, ensure that they are properly formatted. This error can occur if nbjm was running and a Sharepoint job re-discovery returns a 0 or 1 and the policy file list is empty. Examine the nbjm unified log (originator ID 117) for more detail on the cause of the error. For NetBackup Snapshot Client only: In an off-host backup (NetBackup Media Server or Third-Party Copy Device), code 69 may indicate that the file list contains the ALL_LOCAL_DRIVES entry. NetBackup does not support the ALL_LOCAL_DRIVES entry for off-host backup. Remove the ALL_LOCAL_DRIVES entry from the file list. For the Enterprise Vault Agent only: See the Troubleshooting section of the NetBackup for Enterprise Vault Agent Administrators Guide.

NetBackup status code: 70

Message: an entry in the filelist expanded to too many characters Explanation: The wildcards, which were used in one of the file list entries, specified too many files. Recommended Action: Change the wildcards in the file list to specify fewer files.

NetBackup status code: 71

Message: none of the files in the file list exist Explanation: The files in the file list did not match any of the files on the client. This error can occur with only one file in the file list and the file cannot be backed up due to an I/O error. Recommended Action: Do the following, as appropriate:

Verify that the correct file list is specified for this client.

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On Windows clients, verify that the account used to start the NetBackup Client service has read access to the files. If you back up a network drive or a UNC (universal naming convention) path, do the following: use the Services application in the Windows Control Panel to verify that the NetBackup Client service does not start under the SYSTEM account. The SYSTEM account cannot access network drives. To back up network drives or UNC paths: change the NetBackup Client service startup to log in as a user that has permission to access network drives. Check the All Log Entries report for clues. To set up debug logging, do one of the following:

On UNIX, Linux, and Windows clients, create a debug log directory for bpbkar. On other PC clients except Macintosh, create a debug log directory for bpcd (the bpcd log is created automatically on Macintosh).

Increase the amount of information that appears in the logs. Retry the operation and check the resulting debug logs. On Novell systems, do one of the following:

For the nontarget version of NetBackup for NetWare, the backup policy type must be NetWare, and the files list should include a forward slash (/) only. There should be nothing else in the files list. To check the policy type and files list, start Backup Policy Management and right-click the name of a policy. Click the Attributes tab to check the policy type; click the Files tab to check the contents of the files list. For the target version, the backup policy type must be Standard, and the policy files list must be formatted as follows: /target_name where a forward slash precedes the variable target_name. To check the policy type and files list, start Backup Policy Management and right-click the name of a policy. Click the Attributes tab to check the policy type; click the Files tab to check the contents of the files list. For the target version, the following NetWare message may be another indicator of incorrect policy type (this message appears in the Novell clients bpcd log):
unable to connect to service, scheduled access not specified

Make sure that the policy type is set to Standard.

For either the target or the nontarget version of NetBackup for NetWare, make sure that the following are all at the same version: the NetWare

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loadable modules (NLMs) SMDR and TSAxxx (such as TSAFS and TSANDS). If they are not at the same version, status 71 may occur.

NetBackup status code: 72

Message: the client type is incorrect in the configuration database Explanation: The policy type attribute in the policy configuration indicates that the client is one type, but the installed software is for another type. Recommended Action: Verify that the policy type attribute for the policy is correct.

NetBackup status code: 73

Message: bpstart_notify failed Explanation: The bpstart_notify script returned a nonzero exit code. Recommended Action: Check the bpstart_notify script on the client to see if it performs as expected.

NetBackup status code: 74

Message: client timed out waiting for bpstart_notify to complete Explanation: The bpstart_notify script on the client takes too long. Recommended Action: Try to speed up the bpstart_notify script or set the BPSTART_TIMEOUT on the server to a value that is larger than the default. Set BPSTART_TIMEOUT in the bp.conf file on a UNIX or Linux NetBackup server. On a Windows NetBackup server, use Host Properties to set Backup Start Notify Timeout.

NetBackup status code: 75

Message: client timed out waiting for bpend_notify to complete Explanation: The bpend_notify script on the client takes too long. Recommended Action: Try to speed up the bpend_notify script or setBPEND_TIMEOUT on the server to a value that is larger than the default. Set BPEND_TIMEOUT in the bp.conf file on a UNIX or Linux NetBackup server. On a Windows NetBackup server, use Host Properties to set Backup End Notify Timeout.

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NetBackup status code: 76

Message: client timed out reading file Explanation: A fifo was specified in the file list and no data was produced on the fifo within the allotted time. Recommended Action: Make sure that the process that is to produce the data on the named fifo is started correctly. Add an entry to the /usr/openv/netbackup/bp.conf file on the server to set CLIENT_READ_TIMEOUT to a larger value than the default.

NetBackup status code: 77

Message: execution of the specified system command returned a nonzero status Explanation: An immediate command returned a nonzero status. Recommended Action: Do the following, as appropriate:

Verify that the command is specified correctly. For NetBackup Snapshot Client only, do the following: The policy file list may contain the files that do not reside within a file system that was designated as the snapshot source. To apply a snapshot method to the backup of individual files, the snapshot source must be a file system. (It cannot be a raw partition or Volume Manager volume.) The files in the policy file list must reside within that file system. Run the command manually to see if the wanted result is produced. For detailed troubleshooting information, set up debug logging, as follows:

On UNIX, Linux, and Windows clients, create a debug log directory for bpbkar. On other PC clients except Macintosh, create a debug log directory for bpcd (the bpcd log is created automatically on Macintosh). Increase the amount of information that appears in the logs. Retry the operation and check the resulting debug log.

NetBackup status code: 78

Message: afs/dfs command failed Explanation: Indicates an AFS vos command failure. Recommended Action: Do the following, as appropriate:

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Check the NetBackup Problems Report for additional information on why the command failed. The bpbkar debug log shows the command that was run. Create a debug log directory for bpbkar. Retry the operation and retry the resulting debug log. Try running the vos command manually to duplicate the problem.

NetBackup status code: 79

Message: unsupported image format for the requested database query Explanation: One or more of the images to be synthesized was encrypted. These images cannot be synthesized. Recommended Action: Ensure that none of the images was encrypted.

NetBackup status code: 80

Message: Media Manager device daemon (ltid) is not active Explanation: If the server is UNIX or Linux, the NetBackup device manager daemon, ltid, is not running. If the server is Windows, the NetBackup Device Manager service is not running. Recommended Action: Do the following, as appropriate:

On Windows, use the Activity Monitor or the Services application in the Windows Control Panel to see if the NetBackup Device Manager service is running. If it is not running, start it. To enable verbose logging, place VERBOSE on a line by itself in the install_path\Volmgr\vm.conf file before you start the service. On UNIX and Linux, use vmps to see if ltid is running and if necessary start ltid in verbose mode with the following command:
/usr/openv/volmgr/bin/ltid -v

Or, add a VERBOSE entry to the /usr/openv/volmgr/vm.conf file. Create the vm.conf file if necessary.

On UNIX and Linux, check the system logs to verify that ltid starts.

Note: On UNIX and Linux systems, ltid, and on Windows systems, the NetBackup Device Manager service, is used only if devices are attached to the system.

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NetBackup status code: 81

Message: Media Manager volume daemon (vmd) is not active Explanation: The tape manager (bptm) did not communicate with the NetBackup Volume Manager (vmd). This communication is required for most operations. Recommended Action: Do the following, as appropriate:

On UNIX and Linux, verify that the Media Manager device daemon (ltid) and the NetBackup Volume Manager (vmd) are running. Start them if necessary. On Windows, verify that both the NetBackup Device Manager service and the NetBackup Volume Manager service are running. Start them if necessary.

Note: ltid or the NetBackup Device Manager service is used only if devices are attached to the system.

NetBackup status code: 82

Message: media manager killed by signal Explanation: Another process or a user terminated the tape manager (bptm) or disk manager (bpdm). Recommended Action: This error should not occur in normal operation. If you want to terminate an active backup, use the NetBackup Activity Monitor. When you back up a DomainOS client, this error occurs after the server has not received anything on the socket for at least 300 seconds. It causes a client read timeout and breaks the connection. The bpbkar debug log has an entry similar to the following:
13:22:49 [1347] <16> bpbkar: ERR - Extra output - - ECONNRESET Connection reset by peer (UNIX/errno status)

To resolve the problem, increase the CLIENT_READ_TIMEOUT value. In this instance, set the value to 900.

NetBackup status code: 83

Message: media open error Explanation: The tape manager (bptm) or disk manager (bpdm) did not open the device or file that the backup or restore must use. Recommended Action: For additional information, check the following:

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NetBackup Problems report Event Viewer Application log (Windows) System log (UNIX and Linux) Typically, this status code indicates a drive configuration problem that allows more than one process at a time to open the device. On UNIX and Linux, the problem may be due one or more of the following:

Two (or more) devices were configured that are the same physical device (for different densities perhaps). Verify that none of the /dev files that were used for these devices have the same major or minor numbers. Links exist in the file system that allow users access to the drives. The configuration for the drives was modified (in the administrator interface or vm.conf) and the Media Manager device daemon, ltid, was not restarted. Verify the configuration and then start ltid.

On Windows, the problem may be that the Media and Device Management device configuration was modified but the NetBackup Device Manager service was not restarted. Verify the configuration and restart the NetBackup Device Manager service.

On Windows, make sure that the tapes are not write protected. For detailed troubleshooting information:

Create a debug log directory for bpdm (if the device is disk) or bptm (if the device is tape). On UNIX and Linux, restartltid in the verbose mode by running the following:
/usr/openv/volmgr/bin/ltid -v

Or, add a VERBOSE entry to the /usr/openv/volmgr/vm.conf file. Create the vm.conf file if necessary.

On Windows, enable verbose logging by adding VERBOSE on a line by itself in the install_path\Volmgr\vm.conf file. Then, stop and restart the NetBackup Device Manager service. Retry the operation and check the resulting debug log files. On Windows systems, look at the
install_path\VERITAS\NetBackup\db\media\errors log for a drive that

frequently produces errors. On UNIX and Linux systems, look at the

/usr/openv/netbackup/db/media/errors log (which is also included in

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the /usr/openv/netbackup/bin/goodies/support/support script output) for a drive that frequently produces errors.

NetBackup status code: 84

Message: media write error Explanation: The systems device driver returned an I/O error while NetBackup wrote to removable media or a disk file. Recommended Action: Do the following, as appropriate:

For NetBackup Snapshot Client only: If the following message appears in the /usr/openv/netbackup/bptm log, and the values for key, asc, and ascq are all zero (0x0) as shown in this example message:
tape error occurred on extended copy command, key = 0x0, asc = 0x0, ascq = 0x0

your host-bus adapter and its driver are probably not supported by NetBackup Snapshot Client. The host-bus adapters that are supported in the release are listed in the NetBackup Release Notes.

For additional information, check the following:

NetBackup Problems report to determine the device or media that caused the error System and error logs for the system (UNIX and Linux) Event Viewer Application and System logs (Windows)

If NetBackup writes backups to a disk file, verify the following: the fragment size that is configured for the disk storage unit is not greater than the maximum file size that the operating system specifies. On Windows, make sure that the tapes are not write protected. If bpbackupdb was used to back up the NetBackup catalog to a disk path on a UNIX or Linux system, the image you try to write may be greater than the maximum file size that the operating system specifies. Tape files do not have this limit. You may have to back up the catalog to tape. If the media is tape, check for the following:

A defective or a dirty drive. Clean it or have it repaired (refer to the tpclean command for robotic drives).

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The wrong media type. Verify that the media matches the drive type you use. Defective media. If it is defective, use the bpmedia command to set the volume to the FROZEN state so it is not used for future backups. Incorrect drive configuration. Verify the Media and Device Management and system configuration for the drive. For example, on UNIX and Linux the drive may be configured for fixed mode when it must be variable mode. See the NetBackup Device Configuration Guide for more information. This configuration often results in the media being frozen with the message
too many data blocks written, check tape and drive block size configuration

NetBackup status code: 85

Message: media read error Explanation: The system device driver returned an I/O error while NetBackup reads from tape or a disk file. Recommended Action: For additional information, check the following:

NetBackup Problems report to determine the device or media that caused the error System and error logs for the system (UNIX and Linux) Event Viewer Application and System logs (Windows) Check for the following:

A defective or a dirty drive. Clean it or have it repaired (see the tpclean command for cleaning). Incorrect drive configuration. Verify the Media and Device Management and system configuration for the drive. For example, on UNIX and Linux, the drive may be configured for fixed mode when it must be variable mode. More information is available. See the NetBackup Device Configuration Guide. Defective media. In this case, you may not be able to recover all the data on the media. Use the bpmedia command to set the volume to the FROZEN state so it is not used for future backups. The wrong media type. Verify that the media matches the drive type you use.

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NetBackup status code: 86

Message: media position error Explanation: The systems device driver returned an I/O error while NetBackup was positioning the tape media. Recommended Action: For additional information, check the following:

NetBackup Problems report to determine the device or media that caused the error System and error logs for the system (UNIX and Linux) Event Viewer Application and System logs (Windows) Check for the following:

A defective or a dirty drive. Clean it or have it repaired (see the tpclean command for cleaning). Incorrect drive configuration. Verify the Media and Device Management and system configuration for the drive. For example, on UNIX and Linux, the drive may be configured for fixed mode when it must be variable mode. See the NetBackup Device Configuration Guide for more information. Defective media. In this case, some data may be lost. Use the bpmedia command to set the volume to the FROZEN state so it is not used for future backups. The wrong media type. Verify that the media matches the drive type you use.

NetBackup status code: 87

Message: media close error Explanation: The systems device driver returned an I/O error while NetBackup closed a tape. Recommended Action: For additional information, check the following:

NetBackup Problems report to determine the device or media that caused the error System and error logs for the system (UNIX and Linux) Event Viewer Application and System logs (Windows) Check for the following:

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A defective or a dirty drive. Clean it or have it repaired (see the tpclean command for cleaning). Defective media. In this case, some data may be lost. Use the bpmedia command to set the volume to the FROZEN state so it is not used for future backups.

NetBackup status code: 89

Message: problems encountered during setup of shared memory Explanation: The NetBackup processes use shared memory for some operations. This status is returned when an error is encountered in the initialization of the shared memory by the operating systems APIs. Recommended Action: Check for a shared memory problem. This error can occur if the system cannot allocate enough shared memory. It usually occurs with multiplexing, which increases the amount of shared memory that is required for the operation. An entry similar to the following may be seen in a NetBackup log or report:
system cannot allocate enough shared memory

If you see this type of message, refer to your platform vendor documentation for instructions on how to increase shared memory on your system. For older levels of Solaris: you may need to change one or more default System V Shared Memory settings to prevent jobs failing with the memory allocation message, as follows:

For Solaris 9, the default shminfo_shmmax value is 8 megabytes. You can place the following line in your /etc/system file to increase this setting. A value of 32 megabytes has been used in this example. Your system may require a greater value under some circumstances such as a high value for the NetBackup multiplexing parameter. According to Sun Microsystems documentation, setting this parameter to its maximum possible value has no side effects. (This parameter is not applicable to Solaris 10).
set shmsys:shminfo_shmmax=33554432

For Solaris 9, the default shminfo_shmmni value is 100. You can place the following line in your /etc/system file to increase this setting. The default value is usually sufficient for NetBackup. In some circumstances, such as installing a NetBackup media server on a large database server, this setting may need to be increased. A value of 220 has been used in this example. (This parameter is not applicable to Solaris 10).

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set shmsys:shminfo_shmmni=220

Note: If you modify any of these values in the /etc/system file, you must reboot the system with boot -r for the new settings to take effect. Refer to your vendor documentation for detailed instructions on how to modify these values. Note that these shminfo parameters are not applicable to Solaris 10.

NetBackup status code: 90

Message: media manager received no data for backup image Explanation: The tape manager (bptm) or disk manager (bpdm) received no data when it performed a backup, archive, or duplication. This error can occur for incremental backups where no data was backed up because no files have changed. Recommended Action: Do the following, as appropriate:

Check the All Log Entries report. For detailed debug information, create bpdm or bptm debug log directories on the server. If the client is Windows, also create a bpbkar debug log directory on the client. Retry the operation and check the resulting debug logs. For additional information, check the following:

NetBackup Problems report to determine the device or media that caused the error System and error logs for the system (UNIX and Linux) Event Viewer Application log (Windows)

Verify the Media and Device Management and system configuration for the drive. For example, on UNIX and Linux, the drive may not be set for variable mode in a case where NetBackup requires that mode. Check the NetBackup Device Configuration Guide for drive configuration information. Verify that the Media and Device Management configuration for the backup device matches what is specified for the storage unit in the NetBackup policy. Verify that you use the correct media in the drive. For detailed debug information, create a bpdm or bptm debug log directory (whichever applies) on the server. If the client is Windows, also create a bpbkar

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debug log directory on the client. Retry the operation and check the resulting debug logs.

If the error occurred during duplication or a Vault session that uses an Alternate Read Server to perform duplication, verify that the Alternate Read Server has access to the source media.

NetBackup status code: 91

Message: fatal NB media database error Explanation: The tape manager (bptm) received an error while it read or updated its media catalog. Recommended Action: Do the following, as appropriate:

Check the All Log Entries report for more information. Check the NetBackup Media Lists report to see if the catalog is intact. If the catalog is not intact, you may want to reload it from the latest NetBackup catalog backup volume. Verify that the disk partition on which the catalog resides has enough space. If these actions do not explain the problem, check the NetBackup Problems report. For detailed troubleshooting information, create a bptm debug log directory on the server and retry the operation. Check the resulting debug log file. Contact customer support and send appropriate problem and debug log sections.

NetBackup status code: 92

Message: media manager detected image that was not in tar format Explanation: When you performed a restore, the tape manager (bptm) or disk manager (bpdm) did not find a tar header at the offset it expected. Recommended Action: Do the following, as appropriate:

Perform a bpverify of the affected image to determine if it is written correctly. Check the NetBackup Problems report for additional information about the error. Verify the Media and Device Management and system configuration for the drive.

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For example, on some UNIX and Linux systems if you do not configure the drive for variable-mode block size writes, the backup images that write to the media produce this error when you attempt to restore the image. The following sequence of events occurs:

Backup succeeds. Verify succeeds. Restore fails.

The bptm debug log shows an error similar to the following:

00:58:54 [2304] <16> write_data: write of 32768 bytes indicated only 29696 bytes were written, errno = 0

In this case, configure the drive for variable-mode block sizes and suspend the media that writes on that device. See the NetBackup Device Configuration Guide. The images that were written to those media may be restorable (platform dependent), but single file restores are almost guaranteed to fail. You can expire these media and regenerate the backups. Or you can attempt to duplicate the images on these media to another device and then expire the original copy.

This error has occurred on re-labeled and value-added 8-mm tape drives where the drives micro code incorrectly processes a forward space record SCSI command. If the problem is not one of those discussed, create a debug log directory for either bpdm or bptm and retry the operation. Check the resulting debug log file.

NetBackup status code: 93

Message: media manager found wrong tape in drive Explanation: When you load a volume for a backup or restore, the tape manager (bptm) found a volume that loaded without the expected tape header. This error may mean that volumes in a robot are not in the slots that are indicated in the Media and Device Management volume configuration. Recommended Action: Do the following, as appropriate:

If the volume is in a robot and the robot supports bar codes, perform a Compare Contents with Volume Configuration robot inventory (on Windows) or Compare robot contents with volume configuration robot inventory (on UNIX and Linux). The resulting report shows the media ID that was found and validates its slot number with what is in the volume configuration. Then, either

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change the physical location in the robot or change the volume configuration to show the correct slot.

If the volume was mounted on a nonrobotic drive, verify that the correct volume was mounted and assigned.

NetBackup status code: 94

Message: cannot position to correct image Explanation: The tape manager (bptm) searched for a backup image to restore but did not find the correct backup ID at the expected position on the volume. This error can indicate a drive hardware problem. Recommended Action: Do the following, as appropriate:

Try the restore on another drive if possible. For additional information, check the following:

NetBackup Problems report to determine the device or volume that caused the error System and error logs for the system (UNIX and Linux) Event Viewer Application and System logs (Windows)

For detailed troubleshooting information, create a debug log directory for bptm and retry the operation. Check the resulting debug log files.

NetBackup status code: 95

Message: media id is not assigned to this host in the EMM database Explanation: An operation was requested on a media ID for which NetBackup does not have a record assigned to the requesting server. An example is using bpmedia to suspend or freeze a media ID that does not exist or is not assigned to the requesting server. Recommended Action: Run a NetBackup Media List report to determine the valid media IDs and their assigned hosts. Then, retry the command with a valid media ID and assigned host.

NetBackup status code: 96

Message: unable to allocate new media for backup, storage unit has none available Explanation: The NetBackup resource broker (nbrb) did not allocate a new volume for backups. This error indicates that the storage unit has no more volumes

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available in the volume pool for this backup. Note that NetBackup does not change storage units during the backup. Recommended Action: Check the NetBackup Problems report to determine the storage unit that is out of media.

If the storage unit is a robot with empty slots, add more volumes (remember to specify the correct volume pool).

If there are no empty slots, move some media to nonrobotic and then add new volumes. If you have difficulty keeping track of your available volumes, try the available_media script: On UNIX and Linux, this script is in:
/usr/openv/netbackup/bin/goodies/available_media

On Windows, the script is in:

install_path\NetBackup\bin\goodies\available_media.cm d

This script lists all volumes in the volume configuration, and augments that list with information on the volumes currently assigned to NetBackup.

Set up a scratch volume pool as a reserve of unassigned tapes. If NetBackup needs a new tape and none are available in the current volume pool, it does the following: moves a tape from the scratch pool into the volume pool that the backup uses. If the storage unit and volume pool appear to have media, verify the following:

Volume is not FROZEN or SUSPENDED. Check for this condition by using the NetBackup Media List report. If the volume is frozen or suspended, use the bpmedia command to unfreeze or unsuspend it (if that is wanted). Volume has not expired or exceeded its maximum number of mounts. The EMM database host name for the device is correct. If you change the EMM database host name, stop and restart the following: the Media Manager device daemon, ltid, (if the server is UNIX or Linux) or the NetBackup Device Manager service (if the server is a Windows system). The correct host is specified for the storage unit in the NetBackup configuration.

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The host connection should be the server (master or media) with drives connected to it.

The Media and Device Management volume configuration has media in the correct volume pool. Unassigned or active media is available at the required retention level. Use the NetBackup Media List report to show the retention levels, volume pools, and status (active and so on) for all volumes. Use the NetBackup Media Summary report to check for active volumes at the correct retention levels.

The NetBackup bptm process is rejected when it requests media from the vmd process (UNIX and Linux) or the NetBackup Volume Manager service (Windows). The cause of this problem is that the process or service cannot determine the name of the host that makes the request. This error can be due to an incorrect network configuration that involves the following:

Multiple network interfaces

/etc/resolv.conf on those UNIX or Linux systems that use it

Running DNS with reverse addressing not configured

Create bptm and vmd debug log directories and retry the operation. Examine the bptm debug log to verify that bptm connects to the correct system. If an error is logged, examine the vmd log. On UNIX and Linux, the vmd log is:
/usr/openv/volmgr/debug/daemon/log.xxxxxx

On Windows, the vmd log is:

install_path\Volmgr\debug\daemon\xxxxxx.log

If this storage unit is new and this attempt to use it is the first, stop and restart NetBackup on the master server. Note: The mds unified logging files (OID 143) usually show the NetBackup media selection process.

NetBackup status code: 97

Message: requested media id is in use, cannot process request

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Explanation: An operation was requested on a media ID that is in use. An example of this operation is the attempt to suspend or freeze a volume while it is in use for a backup or restore. Recommended Action: Retry the command when the volume is not in use. Use the Device Monitor to determine if the volume is in use.

NetBackup status code: 98

Message: error requesting media (tpreq) Explanation: The tape manager (bptm) received an error when they requested a media mount from the NetBackup Device Manager service (on Windows) or the Media Manager device daemon (ltid) (on UNIX and Linux). Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report to determine the reason for the failure. The most common cause is that the NetBackup Device Manager service (on Windows) or the Media Manager device daemon (ltid) (on UNIX and Linux) is not running. Start it if necessary. If you duplicate backups or use Vault to duplicate backups, this error could indicate the following: the Alternate Read Server does not have access to the tape where the original backup resides.

NetBackup status code: 99

Message: NDMP backup failure Explanation: The paths in your NDMP policy file list did not back up successfully. Recommended Action: Check the NetBackup All Log Entries report for more information. A possible cause for this error is that none of the backup paths exist on the NDMP host.

NetBackup status code: 100

Message: system error occurred while processing user command Explanation: A system call failure in bparchive, bpbackup, bplist, or bprestore. Recommended Action: Do the following, as appropriate:

Enable debug logging for bparchive, bpbackup, bplist, or bprestore (as appropriate) by creating debug log directories for them. On UNIX and Linux, if a nonroot user has problems, verify that the directory that was created has mode 666. Look for and correct any reported errors.

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Retry the operation and check the resulting logs. If the logs do not reveal the problem, use the command-line version of the command and correct any problems that are reported on stderr.

NetBackup status code: 101

Message: failed opening mail pipe Explanation: The process that attempts to send mail did not open the pipe to the server. Recommended Action: Make sure that mail is configured on the client. For detailed troubleshooting information, create a bpcd debug log directory and retry the operation. Check the resulting bpcd debug log.

NetBackup status code: 102

Message: failed closing mail pipe Explanation: The process that sends mail could not close the pipe to the server. Recommended Action: Make sure that mail is configured on the client. For detailed troubleshooting information, create a bpcd debug log directory and retry the operation. Check the resulting bpcd debug log.

NetBackup status code: 103

Message: error occurred during initialization, check configuration file Explanation: NetBackup Snapshot Client can perform two kinds of off-host backups by means of a data mover: the NetBackup Media Server method or the Third-Party Copy Device method. For either method, an off-host data mover backup requires a configuration file (the 3pc.conf file) to identify the following devices on the SAN:

The client disks to back up The devices on which to store the data

Explanation: If the media server has access to many disks and storage devices on the SAN, it may take too long to acquire the device information from the SAN. As a result, if no 3pc.conf file exists on the media server, the first multistream backup that uses a data mover method may fail. Recommended Action: Create the 3pc.conf file manually before running the first multistream data mover backup. Use the following command to create the 3pc.conf file:

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# bptpcinfo -a

Recommended Action: The 3pc.conf file is created at /usr/openv/volmgr/database/3pc.conf. Recommended Action: More information is available on the 3pc.conf file and how to create it. RecommendedAction:See Configuring NetBackup for off-host data mover backups in the NetBackup Snapshot Client Configuration document. http://entsupport.symantec.com/docs/288300

NetBackup status code: 104

Message: invalid file pathname Explanation: None Recommended Action: None

NetBackup status code: 105

Message: file pathname exceeds the maximum length allowed Explanation: The path name (built by using the current working directory) exceeds the maximum path length that the system allows. Recommended Action: Shorten the current working directory path length.

NetBackup status code: 106

Message: invalid file pathname found, cannot process request Explanation: One of the file paths to be backed up or archived is not valid. Recommended Action: Verify that the full path names are used and that they do not exceed the maximum path length for the system. (On UNIX and Linux, they start with a slash character [ / ].) Also, verify that the files exist and the permissions allow NetBackup to access them.

NetBackup status code: 108

Action succeeded but auditing failed The primary action being audited has succeeded but the corresponding audit record has failed because it was never created.

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For example, you use the bppolicynew command to create a policy and it returns status code 108. The policy is created successfully, but the associated audit record does not appear in the audit report that the nbauditreport command generates. This error can be returned only if auditing is enabled using the nbemmcmd command. Do the following:

Ensure that the nbaudit daemon (NetBackup Audit Manager) is running. Recommended Action: Examine the logs responsible for the primary action and the nbaudit logs for more details on the cause of the error. For example, check the bpdbm logs for policy creation.

NetBackup status code: 109

Message: invalid date specified Explanation: This error can occur when you run a command on the command line that contains a date option. The format of a date option can vary depending on the locale of the master server. Recommended Action: Do the following, as appropriate:

If the error occurred on a command line, examine the standard error output from the command for an explanatory message. Refer to the format for the date options in the usage statement for the command. Look up the locale of the master server. Compare the date format of that locale with the date format on the usage statement for the command. Check the NetBackup Problems report for clues. If the error appears in a Java interface, enable the debug print manager in the Java startup file. Retry and compare the parameters that are logged in the Java log with the parameters listed in the commands usage statement. If these actions do not reveal the problem, create a debug log directory for the process that returned this status code. Then retry the operation and check the resulting debug log.

NetBackup status code: 110

Message: Cannot find the NetBackup configuration information Explanation: On Windows, NetBackup did not read the registry entries that were created during installation. On UNIX and Linux, the /usr/openv/netbackup/bp.conf file does not exist.

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Recommended Action: On Windows, reinstall NetBackup software on the client. On UNIX and Linux, create a /usr/openv/netbackup/bp.conf file with at least the following lines:
SERVER = server_name CLIENT_NAME = client_name

NetBackup status code: 111

Message: No entry was found in the server list Explanation: On UNIX and Linux, the SERVER = server_name line is omitted from the bp.conf file. On Windows, the server list contains no entries. Recommended Action: Do the following, as appropriate:

On a UNIX and Linux client, add the following line to the top of the /usr/openv/netbackup/bp.conf file:
SERVER = server_name

On a Microsoft Windows or nontarget NetWare client, add the server name on the Server to use for backups and restores drop-down in the Specify NetBackup Machines and Policy Type dialog box. To display this dialog box, start the Backup, Archive, and Restore interface on the client. Then click Specify NetBackup Machines and Policy Type on the File menu. On an NetWare target client, add the server name to the bp.ini file. On a Macintosh client, add the SERVER = server_name line to the bp.conf file in the NetBackup folder in the Preferences folder.

NetBackup status code: 112

Message: no files specified in the file list Explanation: A restore was requested with no files in the file list. Recommended Action: Do the following, as appropriate:

Specify at least one file to be restored. This status code may occur if nbjm is running and a stream discovery fails to find all stream files. Examine the nbjm unified log (originator ID 117) for more details on the cause of the error.

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NetBackup status code: 114

Message: unimplemented error code Explanation: This error should not occur. If nbjm received a negative error number, status 114 is issued. Recommended Action: Examine the nbjm unified log (originator ID 117) for detailed information on the cause of the error.

NetBackup status code: 116

Message: VxSS authentication failed Explanation: On either end of a socket connection, the parties did not mutually authenticate each other. Recommended Action: Do the following, as appropriate:

Ensure that the Symantec Product Authentication Service is installed and configured. For complete installation instructions, see the NetBackup Security and Encryption Guide. Check that both parties have a valid certificate. Examine the expiry date that is listed from a bpnbat -WhoAmI. For example:
bpnbat -WhoAmI Name: JDOG Domain: MYCOMPANY Issued by: /CN=broker/[email protected]/O=vx Expiry Date: Sep 19 12:51:55 2009 GMT Authentication method: Microsoft Windows

Operation completed successfully. Shows an expiry date of September 19th, 2009. After 12:51:55 GMT this credential is no longer valid and a new credential is required.

If you run from the NetBackup Administration Console , close and reopen the console. The console automatically obtains a credential for the currently logged on identity, if possible. By default these certificates are valid for 24 hours. To set a longer default time, consult the NetBackup Security and Encryption Guide. Ensure that the certificates for both sides use the same broker or are children of the same root broker and that trusts were established between them. See the NetBackup Security and Encryption Guide for more information on broker hierarchies and how to establish trust relationships between brokers.

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Ensure that connectivity between the physical systems in question is possible. If general sockets cannot connect between the computers (such as ping and telnet), issues within the network unrelated to NetBackup can cause this problem. Ensure that the system has sufficient swap space and the following directories are not full:

/home/username /user/openv/netbackup/logs /tmp

NetBackup status code: 117

Message: VxSS access denied Explanation: The user identity that was used to attempt an operation does not have the permissions that are needed to perform the action. Recommended Action: Do the following, as appropriate:

If you use the default groups, make certain that the user attempts to perform an operation appropriate for that group. For example, a member of NBU_Operators is unable to modify policy information, which is a permission reserved for administrator roles. Ensure that the system has sufficient swap space and the following directories are not full:

/home/username /user/openv/netbackup/logs /tmp

If you use your own defined groups and permissions, first determine the object with which the operation is associated. Then add the permissions relative to the action. For example, a user is required to up and down drives but currently does not have permission to do so. Verify that the user belongs to the correct authorization group. If necessary, verify that the group has Up and Down permissions on the Drive object within the Group Permission tab. If necessary, increase the verbosity level of NetBackup to locate what object and what permissions are required for the failing request. The pertinent lines in the debug logs look similar to the following:
17:19:27.653 [904.872] <2> GetAzinfo: Peer Cred Info. Name: JMIZZLE

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Domain: MYCOMPANY Expiry: Sep 24 21:45:32 2003 GMT Issued by: /CN=broker/[email protected]/O=vx AuthType: 1 17:19:37.077 [904.872] <2> VssAzAuthorize: vss_az.cpp.5082: Function: VssAzAuthorize. Object NBU_RES_Drives 17:19:37.077 [904.872] <2> VssAzAuthorize: vss_az.cpp.5083: Function: VssAzAuthorize. Permissions Up 17:19:40.171 [904.872] <2> VssAzAuthorize: vss_az.cpp.5166: Function: VssAzAuthorize. 20 Permission denied.

In this example, the user JMIZZLE attempts to perform an operation that requires the Up permission on the Drives object. To diagnose the problem, examine the group(s) to which the user belongs to ensure that the appropriate group includes the Up permission. (Up is a member of the Operate permission set for Drives.)

NetBackup status code: 118

Message: VxSS authorization failed Explanation: NetBackup was unable to complete the authorization check against the authorization service. Recommended Action: Do the following, as appropriate:

Ensure that the Symantec Product Authorization Service or daemon is running. Refer to the NetBackup Security and Encryption Guide for more information on authentication and authorization daemons. Ensure that you are in communication with the correct master server. Within the bp.conf files on the local server, verify that the entry AUTHORIZATION_SERVICES specifies the proper host name (fully qualified) of the authorization service. For example, AUTHORIZATION_SERVICE = machine2.mycompany.com 0 specifies that the server contacts machine2 to perform authorization checks. Also ensure that this entry matches that of the master server. Ensure that the system has sufficient swap space and the following directories are not full:

/home/userName /user/openv/netbackup/logs /tmp

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Ensure that the server that contacts the master has a valid certificate. The computer certificate can be examined as follows: For UNIX and Linux:
# bpnbat -WhoAmI -cf /usr/openv/var/vxss/credentials/machine3.mycompany.com

For Windows:
Bpnbat WhoAmI -cf "c:\Program Files\VERITAS\NetBackup\var\vxss\credentials\machine3.my company.com"

Both of which would return:

Name: machine3.mycompany.com Domain: [email protected] Issued by: /CN=broker/[email protected]/O=vx Expiry Date: Sep 2 19:25:29 2004 GMT Authentication method: Symantec Private Security Operation completed successfully.

If the expiry date was exceeded, use bpnbat -LoginMachine to obtain a new credential for the computer. See the NetBackup Commands Reference Guide for more information on bpnbat. The server that attempts the check is not authorized to examine the authorization database. Ensure that bpnbaz -ShowAuthorizers re-tuned the computer's identity. Ensure that the computer has a computer credential under the directory as follows: Program Files\VERITAS\var\vxss\credentials (Windows) /usr/openv/var/vxss/credentials (UNIX and Linux) This credential should have the full name of the computer as in the following example: machine1.company.com.

Check that the maximum number of open sockets to the authorization database was not exhausted. Use netstat to determine the number of sockets that are opened to port 4032 on the authorization server and that refer to the following configurations: Windows:
HKLM\SOFTWARE\VERITAS\Security\Authorization\Communication\ClientMaxConnections

UNIX and Linux: /etc/vx/vss/VRTSaz.conf entryClientMaxConnections If the maximum number of open connections was reached, you may need to increase the number of maximum open connections. An increase in the number of open connections increases the memory footprint of the authorization

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service or daemon. Note that extreme increases in the maximum number of connections can cause performance degradation.

NetBackup status code: 120

Message: cannot find configuration database record for requested NB database backup Explanation: The program that backs up the NetBackup internal catalogs did not find the attributes that indicate which media IDs to use or paths to back up. This error should not occur under normal circumstances. Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for additional information about the error. For detailed troubleshooting information, create admin and bpdbm debug log directories and retry the operation. Check the resulting debug logs. Contact customer support and send the appropriate problem and debug log sections that detail the error.

NetBackup status code: 121

Message: no media is defined for the requested NB database backup Explanation: When NetBackup attempted to back up its internal catalogs, no media IDs were defined in the catalog backup configuration. Recommended Action: Add the media IDs to the catalog backup configuration. Verify that the media IDs are in the NetBackup volume pool.

NetBackup status code: 122

Message: specified device path does not exist Explanation: The NetBackup internal catalogs were backed up by using the bpbackupdb command line and by specifying a device path (on Windows) or a raw device file (on UNIX and Linux) that does not exist. Recommended Action: Retry the command by using a valid device file name.

NetBackup status code: 123

Message: specified disk path is not a directory

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Explanation: When NetBackup attempted to back up its internal catalogs, the backup attributes were set to dump to a disk. However, the disk file path already exists and is not a directory. Recommended Action: Specify a different disk path for the catalog backup or delete the file that already exists.

NetBackup status code: 124

Message: NB database backup failed, a path was not found or is inaccessible Explanation: One or more of the specified paths in the catalog backup configuration were not backed up. Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for additional information about the error. The following are some possible causes:

The path does not exist. On a UNIX or Linux system, one of the paths contains a symbolic link.

After you determine which path cannot be accessed, correct the path names in the catalog backup configuration.

NetBackup status code: 125

Message: a NetBackup catalog backup is in progress Explanation: Only one NetBackup catalog backup can be active at any given time. Certain operations are not allowed during an online catalog backup. (These include catalog archiving, catalog compression, and expiration of the last copy of an image.) Recommended Action: Retry the operation after the catalog backup completes.

NetBackup status code: 126

Message: NB database backup header is too large, too many paths specified Explanation: Too many paths were specified in the NetBackup catalog backup configuration to fit in a fixed-size media header. This error should not occur under normal circumstances. Recommended Action: Delete some of the paths from the catalog backup configuration.

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NetBackup status code: 127

Message: specified media or path does not contain a valid NB database backup header Explanation: The bprecover command was issued and the media ID specified does not have valid catalog backup data. Recommended Action: Validate that the correct media ID is used.

NetBackup status code: 128

Message: NB database recovery failed, a process has encountered an exceptional condition Explanation: In the catalogs that were specified for recovery, one or more cannot be restored. For more detail, refer to the error message that precedes this status code in the output from the bprecover command. Recommended Action: Do the following, as appropriate:

Fix the problem that was reported in the error message in the bprecover output. Refer to one of the following topics to identify which NetBackup services to shut down before a NetBackup database recovery attempt: The NetBackup services should be shut down except for the NetBackup Client Service, which must be running for the database recovery to succeed. Check the NetBackup Problems report for additional information about the error. The following are some possible causes:

A disk may be full. The NetBackup catalog tape may be corrupt.

NetBackup status code: 129

Message: Disk storage unit is full Explanation: As NetBackup writes to the file system for the disk storage unit, runs out of space. Until more file system space is available, images of similar size or larger may fail with this error when written to this disk storage unit. In a scheduled backup job that writes to a storage unit group (which contains this disk storage unit), the following occurs: the NetBackup scheduler requests the storage unit with the greatest available capacity when the job is retried.

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For the retry, when the scheduler requests the storage unit with the greatest available capacity, note the following:

A tape storage unit in the storage unit group has preference over any disk storage units since tape storage units usually have more capacity. If the storage unit with the most unused capacity is busy, NetBackup skips it. NetBackup then selects an available storage unit with the next largest, unused capacity. If the storage unit with the greatest unused capacity is the one that lacked capacity when the job first failed, the scheduler tries it again. That storage unit may have more unused capacity now than it did when the job failed.

Recommended Action: Do the following, as appropriate:

Either free sufficient space or add more space to the file system for this storage unit. Lower the high capacity mark for this disk storage unit. Configure the policies to access it through a storage unit group that provides alternative storage to use when this storage unit fills up. Ideally, if an image exceeds the file systems high capacity mark, it also completes successfully. This image leaves the storage unit in a full state (over the high capacity mark). The storage unit then is not assigned to other jobs until its capacity falls under its high capacity mark. If the Staging attribute is set on the disk storage unit that did not have enough capacity, it may be unable to create free space. It cannot create space because the backups that are staged to the disk are not relocated (eligible to be deleted from the staging storage unit). Ensure that stagings relocation (duplication) jobs successfully copy enough images to provide sufficient free space for new backups.

NetBackup status code: 130

Message: system error occurred Explanation: An error occurred that prevents the product from operating in a consistent fashion. This error is usually related to a system call. Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for additional information about the error. Check the system log for reported problems.

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For detailed troubleshooting information, create bpdbm, bptm, and bprd debug log directories on the master server. Increase the unified logging level by using the vxlogcfg command. Retry the operation and check the resulting debug logs.

NetBackup status code: 131

Message: client is not validated to use the server Explanation: The client name, as determined from the connection to the server, did not match any client name in the NetBackup configuration. No altnames configuration for this client exists on the master server. A client and server with multiple network connections can encounter this problem in the following situation: the name by which the client is configured is not the one by which its routing tables direct connections to the server. Recommended Action: Do the following, as appropriate:

Examine the NetBackup Problems report. Create a debug log directory for bprd and retry the operation. Check the resulting debug log to determine the connection and the client names. Depending on the request type (restore, backup, and so on), you may need or want to do the following:

Change the clients configured name. Modify the routing tables on the client. On the master server, set up an altnames directory and file for this client See the NetBackup Administrators Guide, Volume I. or

On a UNIX or Linux master server, create a soft link in the NetBackup image catalog.

NetBackup status code: 132

Message: user is not validated to use the server from this client Explanation: None Recommended Action: None

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NetBackup status code: 133

Message: invalid request Explanation: One of two explanations exist.

A request was made that is not recognized. This lack of recognition usually results from different versions of NetBackup software being used together. If a client receives this error in response to a list or restore request, then the DISALLOW_CLIENT_LIST_RESTORE or DISALLOW_CLIENT_RESTORE option exists in the bp.conf file on a UNIX or Linux NetBackup server or in the registry on a Windows NetBackup server. These options deny list and restore requests from all NetBackup clients.

Recommended Action: Do the following, as appropriate:

If you suspect that the software versions are the problem, verify that all NetBackup software is at the same version level.

On UNIX and Linux NetBackup servers and clients, check the /usr/openv/netbackup/bin/version file. On Windows NetBackup servers, check the install_path\netbackup\version.txt file or the About NetBackup item on the Help menu. On Microsoft Windows clients, check the About NetBackup item on the Help menu. On NetWare target clients, check the Version entry in the bp.ini file. On Macintosh clients, check the version file in the bin folder in the NetBackup folder in the Preferences folder.

If the server denies list and restore requests, remove the DISALLOW_CLIENT_LIST_RESTORE and DISALLOW_CLIENT_RESTORE options from the bp.conf file on a UNIX or Linux NetBackup server or from the registry on a Windows NetBackup server. Then, stop and restart the NetBackup request daemon (UNIX and Linux) or NetBackup Request Manager service (Windows). For detailed troubleshooting information, create bpdbm, bprd, and admin debug log directories. Retry the operation and check the resulting debug logs.

NetBackup status code: 134

Message: unable to process request because the server resources are busy Explanation: Status code 134 is an informational message that indicates that all drives in the storage unit are currently in use. If all drives are in use, NetBackup

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automatically tries another storage unit. If one is not available, NetBackup re-queues the job with a status of 134 and retries it later. Recommended Action: None. The 134 code is an informational message only and is not considered an error. It can occur for a number of reasons in normal operation. The 134 status code can occur more frequently in an SSO environment. No action is necessary. A status 134 is not logged in the error logs. A 134 status causes a new try to appear in the Activity Monitor. It does not increase the retry count that is associated with the allowed number of retries.

NetBackup status code: 135

Message: client is not validated to perform the requested operation Explanation: An alternate client restore was tried that did not come from the root user (on UNIX and Linux) or the administrator (on Windows). Recommended Action: Retry the operation as a root user (on UNIX and Linux) or as an administrator (on Windows) on the master server. Also see status code 131.

NetBackup status code: 136

Message: tir info was pruned from the image file Explanation: The TIR information was pruned from one or more of the component (differential or cumulative) backup images being synthesized. This situation arises when the following occurs:

The most recent backup image for the client is a synthetic full or cumulative backup The TIR information from one or more of the component images before the synthetic full (or cumulative) backup is pruned

The TIR information is automatically restored to the image catalog if you expire the synthetic backup (full or cumulative) image and try to rerun the synthetic backup job for the client. However, the synthetic backup job fails with this error if the TIR restore fails due to bad, missing, or vaulted media or a bad drive. Recommended Action: Reimport the TIR information into the catalog of each component image (from which the TIR information was pruned). Then rerun the synthetic backup job. The TIR information can be imported into the image catalog by initiating a true image restore of any file from that component image. The restore process also restores the TIR information in the image catalog.

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NetBackup status code: 140

Message: user id was not superuser Explanation: A user or process that did not have root privileges (on UNIX and Linux) or administrator privileges (on Windows) started the process. Recommended Action: If appropriate, give the user or the process administrator privileges (on Windows) or root privileges (on UNIX and Linux) and retry the operation.

NetBackup status code: 141

Message: file path specified is not absolute Explanation: The file specification must be an absolute path. Recommended Action: Correct the file specification and retry the command.

NetBackup status code: 142

Message: file does not exist Explanation: To back up a VxFS file system with Snapshot Client, the VxFS file system on the client must be patched with correct, dynamically linked libraries. If the correct VxFS libraries are not installed, the backup fails with status 142. The following appears in the log:

For most snapshot backups, the following message appears in the /usr/openv/netbackup/logs/bpfis log on the client:
09:36:48.299 [527] <32> fs_dev_rt_check: FTL - snapshot method: nbu_snap abort - required VxFS dynamic linked libraries for NetBackup are not installed. Please visit the Symantec support web site, and refer to Technote number 262225 for further information.

For the backups that run from a FlashBackup policy, the following appears in the /usr/openv/netbackup/logs/bpbkar log on the client:
10:09:56.566 [1146] <32> bpfsmap: FTL - bpfsmap: FlashBackup abort - required VxFS dynamic linked libraries for NetBackup are not installed. Please visit the Symantec support web site, and refer to Technote number 262225 for further information. 10:09:56.571 [1146] <16> bpbkar Exit: ERR - bpbkar FATAL exit status = 142: file does not exist

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10:09:56.573 [1146] <4> bpbkar Exit: INF - EXIT STATUS 142: file does not exist

Recommended Action: Install the VxFS dynamic libraries on the NetBackup client as described in Technote 262225 and try the backup again.

NetBackup status code: 143

Message: invalid command protocol Explanation: A poorly formed request was made to the NetBackup request daemon (UNIX and Linux) or to the Request Manager service (Windows). This error can be due to the following: mismatched versions of the product, corrupted network communication, or to a non-NetBackup process sending data across the port for the daemon or service. Recommended Action: Examine the NetBackup error logs to determine the system that was the source of the data. On that system, determine the process that initiated the request. If it was a NetBackup process, verify that the process or command is compatible with the version of software on the server.

NetBackup status code: 144

Message: invalid command usage Explanation: This status code is due to a NetBackup process being started with improper options or an incompatibility in the product. Recommended Action: Either correct the command or verify that all NetBackup binaries are at the same version level.

NetBackup status code: 145

Message: daemon is already running Explanation: Another copy of the process is running. Recommended Action: Terminate the current copy of the process and then restart the process.

NetBackup status code: 146

Message: cannot get a bound socket Explanation: The service or daemon did not bind to its socket. A system call fails when the daemon (UNIX and Linux) or service (Windows) attempts to bind to its

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configured port number. This error is usually caused when another process acquired the port before the daemon or service started. Recommended Action: Do the following, as appropriate:

Examine the NetBackup Problems and All Log Entries reports. Create bprd and bpdbm debug log directories and retry the operation. Check the resulting logs to see the system error message that resulted from the attempt. If another process has the port, use other system commands to determine the process. Based on this research, either change the port number in your services file or map or terminate the process that acquired the port. On UNIX and Linux, another possible cause for this error is the use of the kill command to terminate bprd or bpdbm. If you have to stop bprd, use the Terminate Request Daemon option on the Special Actions menu in bpadm. To stop bpdbm, use the /usr/openv/netbackup/bin/bpdbm -terminate command. Use of the kill command to stop these processes can leave them unable to bind to their assigned ports the next time they are started. To identify a bprd or a bpdbm problem, look for lines similar to the following in the debug log for the respective process:
<16> getsockbound: bind() failed, Address already in use (114) <32> listen_loop: cannot get bound socket. errno = 114 <4> terminate: termination begun...error code = 146

Similar entries can appear in the reports.

If the problem persists longer than ten minutes, it may be necessary to restart the server.

NetBackup status code: 147

Message: required or specified copy was not found Explanation: The requested copy number of a backup or an archive image cannot be found. Recommended Action: Correct the request to specify a copy number that does exist.

NetBackup status code: 148

Message: daemon fork failed

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Explanation: A NetBackup service did not create a child process due to an error that was received from the system. This error is probably an intermittent error that is based on the availability of resources on the system. Recommended Action: Do the following, as appropriate:

Restart the service at a later time and investigate the system problems that limit the number of processes. On Windows systems, check the Event Viewer Application and System logs.

NetBackup status code: 149

Message: master server request failed Explanation: None Recommended Action: None

NetBackup status code: 150

Message: termination requested by administrator Explanation: The process terminates (or has terminated) as a direct result of a request from an authorized user or process. Recommended Action: None.

NetBackup status code: 151

Message: Backup Exec operation failed Explanation: The Global Data Manager console reported that a Backup Exec job (backup, archive, or restore) did not complete normally. Recommended Action: Consult the Backup Exec job history on the Backup Exec server for details.

NetBackup status code: 152

Message: required value not set Explanation: An incomplete request was made to the bpdbm process (on UNIX and Linux), or the NetBackup Database Manager service (on Windows). This error usually occurs because different versions of software are used together. Recommended Action: Do the following, as appropriate:

Verify that all software is at the same version level.

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For detailed troubleshooting information, create bpdbm and admin debug log directories and retry the operation. Check the resulting debug logs.

NetBackup status code: 153

Message: server is not the master server Explanation: This status code is reserved for future use. Recommended Action: None.

NetBackup status code: 154

Message: storage unit characteristics mismatched to request Explanation: A backup was tried and the storage unit selected for use had the characteristics that were not compatible with the backup type. Recommended Action: Verify that the characteristics of the selected storage unit are appropriate for the attempted backup.

For a NetBackup Snapshot Client, the policy storage unit was set to Any_available and the off-host backup method was set to Third-Party Copy Device or NetBackup Media Server. Do not choose Any_available. A particular storage unit (such as nut-4mm-robot-tl4-0) must be specified when Third-Party Copy Device or NetBackup Media Server is specified as the off-host backup method. For an NDMP policy type, verify the following: a storage unit of type NDMP is defined and the NDMP host value matches the host name of the client. For example, if the NDMP policy specifies toaster as the client, the configuration for the storage unit must specify toaster as the NDMP host. For a policy type other than NDMP, verify that the policy specifies a Media Manager or Disk type storage unit.

NetBackup status code: 155

Message: disk is full Explanation: The write to the catalog file failed because the disk that contains the catalog database is full. Recommended Action: Free up space on the disks where NetBackup catalogs reside and retry the operation.

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NetBackup status code: 156

Message: snapshot error encountered Explanation: The following are possible causes of this status code:

An Enterprise Vault Agent-related error. The following errors can result in a status code 156:

VSS_E_BAD_STATE snapshot error VSS_E_INSUFFICIENT_STORAGE snapshot error

A snapshot-backup related error regarding Windows Open File Backup or Snapshot Client.

Recommended Action: Do the following, as appropriate:

For the Enterprise Vault Agent: See the Troubleshooting section of the NetBackup for Enterprise Vault Agent Administrators Guide. For a Windows Open File Backup Snapshot Provider that uses VSS: See the Troubleshooting section of one of the following guides:

NetBackup for VMware Administrators Guide NetBackup for Hyper-V Administrators Guide NetBackup Snapshot Client Administrators Guide

The VSS cache files may be too small for the number of files being backed up using VSS. If bpbkar debug logs are turned on, a message similar to the following appears in the bpbkar debug log for the backup.
8:51:14.569 AM: [1924.2304] <2> tar_base::V_vTarMsgW: ERR failure reading file: D:\ test.file (WIN32 5: Access is denied. ) 8:51:14.569 AM: [1924.2304] <4> tar_base::V_vTarMsgW: INF - tar message received from dos_backup::tfs_readdata 8:51:14.569 AM: [1924.2304] <2> tar_base::V_vTarMsgW: ERR Snapshot Error while reading test.file 8:51:14.569 AM: [1924.2304] <4> tar_base::V_vTarMsgW: INF - tar message received from tar_backup::nextfile_state_switch 8:51:14.569 AM: [1924.2304] <2> tar_base::V_vTarMsgW: FTL Backup operation aborted! 8:51:14.569 AM: [1924.2304] <2> tar_base::V_vTarMsgW: INF Client completed sending data for backup

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8:51:14.569 AM: [1924.2304] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 156: snapshot error encountered

To increase the VSS cache size by using the Shadow Copy configuration in Windows 2003, do the following in the order listed:

In Windows, right-click My Computer and select Manage. In the console tree, right-click Shared Folders, select All Tasks, and select Configure Shadow Copies. Select the volume where you want to make changes, and then select Settings. In the Settings dialog box, change the Maximum Size setting to either of the following: No Limit or a size large enough to suit the requirements of your installation and your usage of VSS.

For backups using Snapshot Client and the NAS_Snapshot method, with or without SnapVault:

If the backup fails with status code 156, consult the bpfis legacy log, in /usr/openv/netbackup/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). If the bpfis directory does not already exist, you must create it and rerun the job. If necessary, increase the logging level and retry the job. On Windows clients, when restoring files from a backup that is made with the NAS_Snapshot method, log into the NetBackup Client Service as the Administrator account, not as the local system account. Otherwise, the backup fails with status 156.

In Windows Services, double-click the NetBackup Client Service. Then check the Log On tab: if the service is not logged on as Administrator, stop the service. Change the logon to the Administrator account and restart the service. Retry the restore.

For other NetBackup Snapshot Client issues:

The file system that is specified as a snapshot source is not mounted. In this case, you may see the following in the /usr/openv/netbackup/logs/bpfis log:
17:12:51 bpfis: FTL - snapshot creation failed, status 156 17:12:51 bpfis: INF - EXIT STATUS 156: snapshot error encountered

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and the following in the /usr/openv/netbackup/logs/bpfis log:

17:12:51 onlfi_vfms_logf: INF - cannot snap_on, err: 5 17:12:51 delete_mount_point: INF - Deleted mount point /tmp/__jody_test:20958 17:12:51 onlfi_freeze: FTL - VfMS error 11; see following messages: 17:12:51 onlfi_freeze: FTL - Fatal method error 17:12:51 onlfi_freeze: FTL - vfm_freeze: method: nbu_snap, type: FIM, function: nbu_snap_freeze 17:12:51 onlfi_freeze: FTL - VfMS method error 5; see following message: 17:12:51 onlfi_freeze: FTL - nbu_snap_freeze: Cannot turn on snapshot; snapshot source=/opt, cache=/dev/rdsk/c1t3d1s0, snap error=5 17:12:51 onlfi_thaw: WRN - / is not frozen

Make sure that the file system that is specified for the snapshot source has been mounted.

The file system that is specified as the snapshot source does not correspond to the file system that contains the actual files (as opposed to symbolic links to the files). The mounted file system for the snapshot source must contain the actual files, not symbolic links. If items in the file list, such as /oracle, is a symbolic link to /export/home/oracle, the snapshot source must specify /export, or /export/home, not /oracle. VxVM is selected as the snapshot method but the snapshot source is not configured over a Veritas Volume Manager (VxVM) volume. In this case, you may see the following in the /usr/openv/netbackup/logs/bpfis log:
17:12:51 bpfis: FTL - snapshot creation failed, status 156 17:12:51 bpfis: INF - EXIT STATUS 156: snapshot error encountered

and something like the following in the /usr/openv/netbackup/logs/bpfis log:

17:12:51 onlfi_vfms_logf: INF - vxvm_freeze: Snapshot source /cockpit1 on device /dev/dsk/c1t0d0s6 is not on a VxVM volume 17:12:51 delete_mount_point: INF - Deleted mount point /tmp/_cockpit1_coc_group1:3518 17:12:51 onlfi_freeze: FTL - VfMS error 11; see following messages: 17:12:51 onlfi_freeze: FTL - Fatal method error 17:12:51 onlfi_freeze: FTL - vfm_freeze: method: vxvm, type:

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FIM, function: vxvm_freeze 17:12:51 onlfi_freeze: FTL - VfMS method error 9; see following message: 17:12:51 onlfi_freeze: FTL - vxvm_freeze: Snapshot source /cockpit1 on device /dev/dsk/c1t0d0s6 is not on a VxVM volume 17:12:51 onlfi_thaw: INF - fim=vxvm 17:12:51 onlfi_thaw: WRN - /cockpit1 is not frozen

Make sure that the snapshot source is configured over a Veritas Volume Manager (VxVM) volume.

VxVM was selected as the snapshot method, but a Veritas Volume Manager snapshot mirror of the snapshot source volume had not been created before running the backup, or another backup is currently running that uses the snapshot mirror. In either case, you may see the following in the /usr/openv/netbackup/logs/bpfis log:
17:12:51 onlfi_freeze: FTL messages: 17:12:51 onlfi_freeze: FTL 17:12:51 onlfi_freeze: FTL FIM, function: vxvm_freeze 17:12:51 onlfi_freeze: FTL message: 17:12:51 onlfi_freeze: FTL available snapshot mirror - VfMS error 11; see following - Fatal method error - vfm_freeze: method: vxvm, type: - VfMS method error 3; see following - find_ready_snapshot: Cannot find

Refer to the NetBackup Snapshot Client Administrators Guide for information on how to create a snapshot mirror on the client before you run the backup.

VxVM was selected as the snapshot method, and a Veritas Volume Manager snapshot mirror of the snapshot source volume has been created. However, two different backup jobs (A and B) try to back up the same volume (for example, vol01), but job A starts before job B. After an available snapshot mirror is found, a brief pause occurs before the snapshot is formed. Job B that runs slightly behind job A may try to create a snapshot of the snapshot mirror immediately before job A creates the snapshot and gets the lock on it. In this case, you may see the following in the /usr/openv/netbackup/logs/bpfis log:
17:12:51 onlfi_freeze: FTL - VfMS error 11; see following messages: 17:12:51 onlfi_freeze: FTL - Fatal method error

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17:12:51 onlfi_freeze: FTL - vfm_freeze: method: vxvm, type: FIM, function: vxvm_freeze 17:12:51 onlfi_freeze: FTL - VfMS method error 3; see following message: 17:12:51 onlfi_freeze: FTL - vxvm_freeze: Command failed with status=11: /usr/sbin/vxassist -g rootdg snapshot vol01 VfMSCAAu7a4Uw </dev/null>/var/tmp/VfMSAAAs7a4Uw 2>/var/tmp/VfMSBAAt7a4Uw

The job that was unable to get a lock (job B in the preceding example) fails, and must be run again.

When using nbu_snap as a snapshot method, you may have stale snapshots if status code 156 occurs with the following messages in the /usr/openv/netbackup/logs/bpfis log. (Stale snapshots are those that nbu_snap did not automatically delete.)
17:12:51 onlfi_freeze: FTL - VfMS error 11; see following messages: 17:12:51 onlfi_freeze: FTL - Fatal method error 17:12:51 onlfi_freeze: FTL - vfm_freeze: method: nbu_snap, type: FIM, function: nbu_snap_freeze 17:12:51 onlfi_freeze: FTL - VfMS method error 5; see following message: 17:12:51 onlfi_freeze: FTL - nbu_snap_freeze: Cannot turn on snapshot; snapshot source=/oracle/ufs_r, cache=/dev/rdsk/c4t1d11s4,snap error=11

Look for stale snapshots by running the

/usr/openv/netbackup/bin/driver/snaplist command when there are

no active backups running. If the snaplist command shows cache entries, there are stale snapshots. Nothing is displayed if there are no stale snapshots. Example snaplist output:
id ident size cached 43 6515 8390970 0 device = /dev/rdsk/c1t6d0s0 cache = /dev/rdsk/c1t6d0s7

minblk 0 0

err time 11/16/00 13:31:36

Use the snapoff command to remove the stale snapshot, as follows:

/usr/openv/netbackup/bin/driver/snapoff id

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where id is the ID from the snaplist output (such as 43 in the preceding example).

If a backup using the VxFS_Checkpoint snapshot method failed, the NetBackup bpbkar process should automatically remove the clone. Sometimes, however, bpbkar is unable to remove the clone. In this case, you may see messages such as the following in the /usr/openv/netbackup/logs/bpfis log:
15:21:45.716 [4236] <4> create_mount_point: INF - Created mount point /tmp/_vtrax_test:4236 15:21:45.869 [4236] <2> onlfi_vfms_logf: INF - vxfs clone handle : 9600344 15:21:45.870 [4236] <2> onlfi_vfms_logf: INF VxFS_Checkpoint_freeze: Cannot create checkpoint; status=17 15:21:45.872 [4236] <4> delete_mount_point: INF - Deleted mount point /tmp/_vtrax_test:4236 15:21:45.873 [4236] <32> onlfi_freeze: FTL - VfMS error 11; see following messages: 15:21:45.873 [4236] <32> onlfi_freeze: FTL - Fatal method error was reported 15:21:45.873 [4236] <32> onlfi_freeze: FTL - vfm_freeze: method: VxFS_Checkpoint, type: FIM, function: VxFS_Checkpoint_freeze 15:21:45.873 [4236] <32> onlfi_freeze: FTL - VfMS method error 17; see following message: 15:21:45.874 [4236] <32> onlfi_freeze: FTL VxFS_Checkpoint_freeze: Cannot create checkpoint; status=17

Remove the clone as follows. Note: If the checkpoint is not removed, you cannot use VxFS_Checkpoint to back up any data in the file system where the checkpoint is mounted. List the name of the checkpoint by entering the following VxFS command:
/usr/lib/fs/vxfs/fsckptadm list /file_system

where file_system is the name of the file system where the checkpoint is mounted. A sample output follows. In this example, /vtrax_test is the file system and fi_ckpt is the name of the checkpoint.
/vtrax_test fi_ckpt: ctime = Mon Nov 12 10:08:13 2001

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mtime = Mon Nov 12 10:08:13 2001 flags = largefiles

Remove the checkpoint by entering the following:

/usr/lib/fs/vxfs/fsckptadm remove checkpoint /file_system

If the checkpoint cannot be removed, unmount the checkpoint and retry the first step in this procedure. If a snapshot backup fails using TimeFinder, ShadowImage, or BusinessCopy method, there may be a VxVM clone left over from a previous backup. You may see messages similar to the following in the /usr/openv/netbackup/logs/bpfis log:
19:13:07.686 [14981] <2> onlfi_vfms_logf: INF - do_cmd: Command failed with status=20: /usr/openv/netbackup/bin/bpdgclone -g wil_test -n vol01 -f /var/tmp/HDSTFCAAs7aOqD </dev/null >/var/tmp/VfMSAAAq7aOqD 2>/var/tmp/VfMSBAAr7aOqD 19:13:07.687 [14981] <2> onlfi_vfms_logf: INF - --- Dumping file /var/tmp/VfMSAAAq7aOqD (stdout): 19:13:07.687 [14981] <2> onlfi_vfms_logf: INF - --- End of file /var/tmp/VfMSAAAq7aOqD 19:13:07.687 [14981] <2> onlfi_vfms_logf: INF - --- Dumping file /var/tmp/VfMSBAAr7aOqD (stderr): 19:13:07.687 [14981] <2> onlfi_vfms_logf: INF clone group and volume already exists 19:13:07.688 [14981] <2> onlfi_vfms_logf: INF - --- End of file /var/tmp/VfMSBAAr7aOqD

NetBackup automatically creates VxVM clones for TimeFinder, ShadowImage, or BusinessCopy backups of the data that is configured over volumes. After the backup has completed, NetBackup removes the VxVM clone. In this case, a system crash or restart may have prevented the removal. Remove the clone as follows. (Do the following on the client or alternate client, depending on the type of backup.)

When no backups are running, use the following VxVM command to list any clones: vxdg list The clone name is of the form clone_disk_group_clone.

To remove the clone, enter the following:

/usr/openv/netbackup/bin/bpdgclone -g disk_group -n volume -c

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For example:
/usr/openv/netbackup/bin/bpdgclone -g wil_test -n vol01 -c

where wil_test is the name of the disk group and volo1 is the name of the VxVM volume. For more information on now to remove a VxVM clone, refer to the NetBackup Snapshot Client Administrators Guide. For vxdg, refer to the Veritas Volume Manager Administrators Guide.

Before running the backup again, resynchronize the primary disk with the secondary disk. For assistance, refer to the NetBackup Snapshot Client Administrators Guide. If a snapshot backup fails using the FlashSnap or VVR snapshot method, a VxVM snapshot may be left over from a previous backup. You may see messages similar to the following in the /usr/openv/netbackup/logs/bpfis log:
14:41:15.345 [22493] <32> onlfi_freeze: FTL - VfMS error 11; see following messages: 14:41:15.345 [22493] <32> onlfi_freeze: FTL - Fatal method error was reported 14:41:15.345 [22493] <32> onlfi_freeze: FTL - vfm_freeze_commit: method: FlashSnap, type: FIM, function: FlashSnap_freeze_commit 14:41:15.345 [22493] <32> onlfi_freeze: FTL - VfMS method error 8; see following message: 14:41:15.345 [22493] <32> onlfi_freeze: FTL vxvm__find_ready_snapshot: Cannot find available snapshot mirror

NetBackup automatically creates VxVM snapshots for backups of the data that is configured over volumes. After the backup completes, NetBackup removes the VxVM snapshot. In this case, a system crash or restart may have prevented the removal. Remove the snapshot as follows. For FlashSnap: (Do the following on the client or alternate client, depending on the type of backup.)

Find the VxVM disk group:

vxdg list

The format of the disk group name is as follows:

primaryhost_diskgroup_split

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If vxdg list does not show the disk group, the group might have been deported. You can discover all the disk groups, including deported ones, by entering:
vxdisk -o alldgs list

The disk groups that are listed in parentheses are not imported on the local system.

Deport the VxVM disk group:

vxdg deport primaryhost_diskgroup_split

Enter the following on the primary (original) client:

Import and join the VxVM disk group:

vxdg import primaryhost_diskgroup_split vxrecover -g primaryhost_diskgroup_split -m vxdg join primaryhost_diskgroup_split diskgroup

Start the volume and snap back the snapshot volume:

vxvol -g primaryhost_diskgroup_split start SNAP_diskgroup_volume vxassist snapback SNAP_diskgroup_volume

For VVR, on the alternate client:

Enter the following to display unsynchronized mirror disks:

vxprint -g diskgroup

Enter the following to resynchronize the mirror disks:

vxassist -g diskgroup -v volume snapback

When you use a snapshot method such as VxFS_Checkpoint to back up a Veritas File System (VxFS), the backup fails if the VxFS license has expired. Messages such as the following appear in the /usr/openv/netbackup/logs/bpfis log:
11:37:42.279 [24194] <2> onlfi_vfms_logf: INF VxFS_Checkpoint_freeze: Cannot open checkpoint; status=100 11:37:42.283 [24194] <4> delete_mount_point: INF - Deleted mount point /tmp/_vrts_frzn_img__test1_24194 11:37:42.283 [24194] <32> onlfi_freeze_fim_fs: FTL - VfMS error 11; see following messages:

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11:37:42.283 [24194] <32> onlfi_freeze_fim_fs: FTL - Fatal method error was reported 11:37:42.284 [24194] <32> onlfi_freeze_fim_fs: FTL - vfm_freeze: method: VxFS_Checkpoint, type: FIM, function: VxFS_Checkpoint_freeze 11:37:42.284 [24194] <32> onlfi_freeze_fim_fs: FTL - VfMS method error 100; see following message: 11:37:42.284 [24194] <32> onlfi_freeze_fim_fs: FTL VxFS_Checkpoint_freeze: Cannot open checkpoint; status=100

Obtain a new VxFS license and retry the backup.

If the backup is enabled for instant recovery with either the VxVM or VVR snapshot method, your VxVM mirrors may not be properly configured. In this case, you may see the following in the /usr/openv/netbackup/logs/bppfi log on the client (when verbose mode is set high).
13:43:39.095 [16375] <2> onlfi_vfms_logf: INF - Executing command: 13:43:39.095 [16375] <2> onlfi_vfms_logf: INF /usr/sbin/vxprint -g rootdg -q -t -e 'assoc="pfi_concat"' </dev/null >/var/tmp/VfMSAA Arja4.F 2>/var/tmp/VfMSBAAsja4.F 13:43:39.215 [16375] <2> onlfi_vfms_logf: INF pfi_find_snapdone: 0 SNAPDONE plexes found 13:43:39.215 [16375] <2> onlfi_vfms_logf: INF - Executing command: 13:43:39.215 [16375] <2> onlfi_vfms_logf: INF /usr/sbin/vxassist -g rootdg snapprint pfi_concat </dev/null >/var/tmp/VfMSAAArja4.F 2>/var/tmp/VfMSBAAsja4.F 13:43:39.512 [16375] <2> onlfi_vfms_logf: INF - 0 active plexes for /rootdg/pfi_concat: 0 are PFI 0 non-PFI 13:43:39.512 [16375] <2> onlfi_vfms_logf: INF pfi_find_active.3309: exiting with VXVM_E_SYS = 3 13:43:39.512 [16375] <2> onlfi_vfms_logf: INF pfi_snapshot.3866: No PFI snapshot. err= 3

Configure the VxVM mirrors as described in the Instant Recovery chapter of the NetBackup Snapshot Client Administrators Guide.

When you use the VxFS_Checkpoint snapshot method, the backup fails if the clients file system does not support mountable checkpoints using the Storage Checkpoint feature. Messages such as the following appear in the /usr/openv/netbackup/logs/bpfis log:

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14:54:27.530 [23563] <32> onlfi_freeze_fim_fs: FTL - VfMS error 11; see following messages: 14:54:27.530 [23563] <32> onlfi_freeze_fim_fs: FTL - Fatal method error was reported 14:54:27.530 [23563] <32> onlfi_freeze_fim_fs: FTL - vfm_freeze: method: VxFS_Checkpoint, type: FIM, function: VxFS_Checkpoint_freeze 14:54:27.531 [23563] <32> onlfi_freeze_fim_fs: FTL - VfMS method error 2; see following message: 14:54:27.531 [23563] <32> onlfi_freeze_fim_fs: FTL - open_ckpt: Cannot open checkpoint on /mnt_vxvm/2G_concat : fsckpt_get_api_version returns 1; mountable checkpoints not supported with this version

Do one of the following:

Upgrade the client file system to a version that supports mountable VxFS Storage Checkpoints Configure the policy with a snapshot method that supports the clients current file system.

NetBackup status code: 157

Message: suspend requested by administrator Explanation: Status code 157 is an informational message, which indicates that the administrator suspended the job from the Activity Monitor. The job is in the suspended state in the Activity Monitor. It can be resumed from the last checkpoint by the administrator. Recommended Action: The administrator can resume the job from the last checkpoint from the Activity Monitor.

NetBackup status code: 158

Message: failed accessing daemon lock file Explanation: The process cannot lock its lock file because an error was received from a system call. This lock file synchronizes process activities (for example, it prevents more than one daemon from running at a time). Recommended Action: Do the following, as appropriate:

Examine the NetBackup error log to determine why the system call failed. Then correct the problem. It may be a permission problem.

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If the error log does not show the error, create a debug log directory for bprd or bpdbm (depending on which process encountered the error). Increase the unified logging level if nbpem, nbjm, or nbrb encountered the error. Use the vxlogcfg command as explained in the following topic: Retry the operation and check the resulting debug log.

NetBackup status code: 159

Message: licensed use has been exceeded Explanation: A configuration limit was exceeded. For example, a job fails with this error code if a policy is set up that specifies the following:

A storage unit that is on a SAN media server A client that is not the SAN media server itself

SAN media servers can only back up themselves. This status code is used when the creation of a storage unit on a SAN media server fails because On demand only is not selected. On demand only is required for storage units on a SAN media server. Recommended Action: To determine the cause of the error, examine the NetBackup All Log Entries report for the command that was ran. See also the Activity Monitor details for informative messages. If the job fails on a SAN media server storage unit, ensure that only the local client is specified in the policy. If remote clients are specified in the policy, do one of the following: remove them and place them in a policy that specifies a different storage unit or change the storage unit for that policy. If you want to back up remote clients by using the SAN media server, you can purchase a regular NetBackup media server license.

NetBackup status code: 160

Message: authentication failed Explanation: NetBackup encounters a problem when two systems try to authenticate one another. Recommended Action: Do the following, as appropriate:

Ensure that the authentication libraries exist: On Windows:

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install_path\NetBackup\lib\libvopie.dll install_path\NetBackup\lib\libvnoauth.dll

On UNIX and Linux (except HP-UX):

/usr/openv/lib/libvopie.so /usr/openv/lib/libvnoauth.so

On UNIX and Linux (HP-UX only):

/usr/openv/lib/libvopie.sl /usr/openv/lib/libvnoauth.sl

On Macintosh:
:System Folder:Extensions:libvopie.dll :System Folder:Extensions:libvnoauth.dll

Check the methods_allow.txt files on the systems that have problems to ensure that authentication is enabled. The files are in the following locations: Windows: install_path\NetBackup\var\auth UNIX and Linux: /usr/openv/var/auth Macintosh: :System Folder:Preferences:NetBackup:: One system may report authentication failure (status code 160) while the other system reports that a network connection timed out (status code 41). In this case, authentication may be enabled in the methods_allow.txt file on the first system but not on the second system.

On the systems with the authentication problem, remove the remote host that is not authenticated from the methods_allow.txt file. For example, if host A and host B have the problem, remove host A from the file on host B and vice versa. Retry the operation. If the problem still exists, it indicates that connection problems are not related to authentication. If connections are now successful, proceed to the next step.

Run bpauthsync -vopie on the master server to synchronize the key files again on the systems. On Windows:
install_path\NetBackup\bin\admincmd\bpauthsync -vopie -servers -clients

On UNIX and Linux:

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/usr/openv/netbackup/bin/admincmd/bpauthsync -vopie -servers -clients

Add back the names that were removed and retry the operation. Create debug log directories for the processes that are involved in authentication between NetBackup systems. These include:

On the server, create debug log directories for bprd, bpdbm, bpcd.

On the client, create debug log directories for bpbackup, bprestore, bpbkar (Windows only). Retry the operation and check the logs.

NetBackup status code: 161

Message: Evaluation software has expired. Explanation: The time that was allowed for the NetBackup evaluation software ended. See www.symantec.com for ordering information. Recommended Action: Obtain a licensed copy of NetBackup.

NetBackup status code: 162

Message: incorrect server platform for license Explanation: The platform identifier in the license key does not match the platform type on which the key was installed. Recommended Action: Ensure that you use a license key that is intended for the platform on which you plan to install.

NetBackup status code: 163

Message: media block size changed prior resume Explanation: Status code 163 is an informational message. It indicates that the media block size was changed before a backup job from the last checkpoint resumed. Since the media block size must be consistent, the job was restarted from the beginning. Recommended Action: Check the Activity Monitor job details for the job ID of the restarted job.

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NetBackup status code: 164

Message: unable to mount media because it is in a DOWN, or otherwise not available Explanation: A restore was tried and the volume required for the restore was in a DOWN drive in a robot. Or, the slot is empty that should contain the volume. Recommended Action: Do the following, as appropriate:

If volume is in a DOWN drive, remove it and place it in its designated slot. Then, retry the restore. If the volume is in the wrong slot, use a robot inventory option to reconcile the contents of the robot with the volume configuration.

NetBackup status code: 165

Message: NB image database contains no image fragments for requested backup id/copy number Explanation: A restore was tried and NetBackup has no record of the fragments that are associated with the backup ID that has the files. Recommended Action: Check the NetBackup Problems report for additional information about the error. For detailed troubleshooting information, create a debug log directory for either bpdm or bptm (whichever applies) and retry the operation. Check the resulting debug log.

NetBackup status code: 166

Message: backups are not allowed to span media Explanation: An end of media (EOM) was encountered while the backup image was written. The backup was terminated because the NetBackup DISALLOW_BACKUPS_SPANNING_MEDIA option was present in bp.conf (on UNIX and Linux) or in the registry (on Windows). The backup is retried automatically with a different volume if the backup tries attribute allows it in the NetBackup global attribute configuration. Recommended Action: None.

NetBackup status code: 167

Message: cannot find requested volume pool in EMM database Explanation: A backup to a nonrobotic drive was tried and the tape manager (bptm) cannot find or add the specified volume pool.

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Recommended Action: Verify the Media and Device Management volume configuration. Check the NetBackup Problems report for more information about the error. For detailed troubleshooting information, create a bptm debug log directory and retry the operation. Check the resulting debug log.

NetBackup status code: 168

Message: cannot overwrite media, data on it is protected Explanation: A catalog backup was tried to a volume that cannot be overwritten because it contains the data that by default NetBackup does not overwrite. (This data includes items such as tar, cpio, and ANSI.) Recommended Action: Replace the volume with a new one or set the NetBackup ALLOW_MEDIA_OVERWRITE option to the appropriate value.

NetBackup status code: 169

Message: media id is either expired or will exceed maximum mounts Explanation: A backup or a catalog backup was tried and the volume selected for use has reached its maximum number of mounts. The maximum number is specified in the Media and Device Management volume configuration. For a regular backup, the volume is automatically set to the SUSPENDED state and not used for further backups. For a NetBackup catalog backup, the operation terminates abnormally. Recommended Action: If the volume was suspended, wait until it expires and then replace it. For NetBackup catalog backups, replace the media.

NetBackup status code: 170

Message: third party copy backup failure Explanation: Usually indicates a problem with the 3pc.conf file or the mover.conf file. (For detailed causes, see recommended actions.) For more information on these files, refer to the NetBackup Snapshot Client Configuration online document. For help accessing this document, see Snapshot Client Assistance in the NetBackup Snapshot Client Administrators Guide. Recommended Action: Do the following, as appropriate:

If a non third-party copy device is listed in 3pc.conf file, correct it or remove the non third-party copy device entry.

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If an incorrect LUN is specified in the 3pc.conf file or the device does not exist, correct the 3pc.conf file as appropriate. If an appropriate mover.conf file (with or without file name extension) cannot be found, the /usr/openv/netbackup/logs/bptm log may show the following:
09:51:04 [22281] <2> setup_mover_tpc: no mover.conf.vertex_std_tpc or mover.conf file exists, cannot perform TPC backup 09:51:04 [22281] <16> bptm: unable to find or communicate with Third-Party-Copy mover for policy vertex_std_tpc

Make sure that an appropriate mover.conf file exists in /usr/openv/netbackup on the media server. This file can be any of the following:

mover.conf.policy_name file, where policy_name exactly matches the

name of the policy.

mover.conf.storage_unit_name, where storage_unit_name exactly matches

the name of the storage in the Backup Policy Management Policy attributes dialog box (such as nut-4mm-robot-tl4-0).

mover.conf file (no extension) for the configurations that have only one

third-party copy device. Note that NetBackup looks for an appropriate mover.conf file in the order.

If the SCSI pass-through path of the third-party copy device, as entered in the mover.conf file, does not exist, the bptm log may show the following:
09:50:12 [22159] <16> setup_mover_tpc: open of passthru path /dev/sg/cXtXlX failed, No such file or directory 09:50:12 [22159] <16> bptm: unable to find or communicate with Third-Party-Copy mover for policy vertex_std_tpc

Correct the SCSI pass-through path of the third-party copy device that is entered in the mover.conf file.

If the third-party copy device returned an error, you may see either of the following messages in /usr/openv/netbackup/logs/bptm log:
cannot process extended copy error due to truncated sense data, may be HBA problem disk error occurred on extended copy command, key = 0x0, asc = 0x0, ascq = 0x0

(where key, asc, and ascq are all zero)

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Your host-bus adapter (HBA) and its driver may need to be updated, or NetBackup Snapshot Client may not support them. The supported host-bus adapters are listed. See the NetBackup Release Notes.

NetBackup status code: 171

Message: media id must be 6 or less characters Explanation: operation, such as using bpmedia to suspend or freeze a media ID, was tried and the media ID specified was longer than six alpha-numeric characters Recommended Action: Retry the command with a valid media ID.

NetBackup status code: 172

Message: cannot read media header, may not be NetBackup media or is corrupted Explanation: When you loaded a volume for a backup or restore, the tape manager (bptm), did not find the expected tape header. This error can mean that a robotic device volume is not in the slot number that is in the Media and Device Management volume configuration. It also can mean that a read error (I/O error) occurred. Recommended Action: Do the following, as appropriate:

If the volume is in a robot that supports bar codes, verify the robot contents by using a robot inventory option. If the volume was mounted on a nonrobotic drive, verify that the correct volume was mounted and assigned. Check the NetBackup Problems report. If it shows a fatal read error, try the operation again with another drive, if possible. If your configuration has multiple servers or HBAs with access to your tape services, make sure that the SCSI Reserve or Release is configured correctly. (Most likely, the tape services configuration is an SSO configuration.) For more information, refer to the NetBackup Shared Storage Guide.

NetBackup status code: 173

Message: cannot read backup header, media may be corrupted Explanation: When the tape manager (bptm) searches for a backup image to restore, the following occurs: it cannot find the correct backup ID at the position on the media where NetBackup expected it. This status code can indicate a drive hardware problem.

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Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for clues as to what caused the error. Try the restore on another drive if possible. For detailed troubleshooting information, create a debug log directory for bptm and retry the operation. Check the resulting debug log.

NetBackup status code: 174

Message: media manager - system error occurred Explanation: An abnormal condition caused a tape manager (bptm) or disk manager (bpdm) failure. Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report to see if it shows the cause of the problem. If you see a Problems report message similar to the following, save all logs and call Symantec customer support:
attempted to write 32767 bytes, not a multiple of 512

On UNIX and Linux, if this error occurs during a restore, the tape drive may be incorrectly configured. It may be configured to write in fixed-length mode when it should write in variable length mode. Verify your drives configuration by comparing it to what is recommended in the NetBackup Device Configuration Guide. If your configuration incorrectly specifies fixed-length mode, change it to variable length mode and suspend the media that were written on that device. The images that were written to those media may be restorable (platform dependent), but single file restores are likely to fail. If the problem occurs with a particular client only, verify that the client binaries are correct, especially for bpcd. If you can read or write any other images on this media, check the following reports for clues:

Images on Media report Media Contents report

Verify the following:

The media, by using the NetBackup image verify option. That you used the correct media type for the device.

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Check the system or the console log for errors (on UNIX and Linux) or the Event Viewer Application log (on Windows). For detailed debug information, create a debug log directory for either bptm or bpdm (whichever applies) and retry the operation. Check the resulting debug log. On UNIX and Linux, if the bptm debug log shows an error similar to the following, the tape drive is configured to write in fixed-length mode rather than variable length mode:
00:58:54 [2304] <16> write_data: write of 32768 bytes indicated only 29696 bytes were written, errno = 0

The image being written encountered the end-of-media.

If the backup was configured for an OpenStorage disk storage unit, the OpenStorage vendor's plug-in may not be installed on all media servers in the storage unit's media server list. Either install the vendor plug-in on all of the media servers or remove from the list the servers that do not have the plug-in installed.

NetBackup status code: 175

Message: not all requested files were restored Explanation: When the bptm or the bpdm process restores files from an image, it detected a fatal error condition and terminated the restore before it completed. Under normal circumstances, this error should not occur. Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report and the status lot or the progress log on the client for additional information about the error. For detailed troubleshooting information, create a debug log directory for either bptm or bpdm (whichever applies) and retry the operation. Check the resulting debug log.

NetBackup status code: 176

Message: cannot perform specified media import operation Explanation: The tape manager (bptm) detected an error condition when it tried to import a specific backup image. Possible reasons for this error are as follows:

Media ID is already active in the NetBackup media catalog on this server

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Media ID is not in the volume configuration Fatal tape manager (bptm) error occurred Total image was not obtained from Phase 1 of import The barcode and media ID do not match in the volume database. One possible reason for a mismatch is when using tapes previously written by a different barcode, labels are placed into an ACSLS library using a new barcode label. Another possible reason is when the administrator attempts to change the media ID field (using vmchange) to match the RVSN. When the inventory is updated, the barcode and media ID are synchronized.

Recommended Action: Check the NetBackup Problems report to find the exact cause of the failure and try the following:

If the media ID is already active, duplicate all images on the original media ID to another volume. Then, manually expire the original media and redo the import. If the media ID is not present in the volume configuration, add it. If you received a fatal bptm error, verify that the following are active: the NetBackup Volume Manager (vmd) on UNIX and Linux or the NetBackup Volume Manager on Windows. If the entire image is not present, perform import phase 1 on the media IDs that have the remainder of the image. If the barcode and media ID are a mismatch, use a barcode label that matches the recorded media ID. Tapes can then be mounted in a drive with AVRD running so that the recorded media ID is displayed. Then, a barcode with that label needs to be placed on the tape.

NetBackup status code: 177

Message: could not deassign media due to Media Manager error Explanation: The tape manager (bptm) cannot successfully unassign a media ID. Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for the cause of the problem. Verify that the NetBackup Volume Manager (vmd) is active on UNIX and Linux or the NetBackup Volume Manager service is active on Windows. For detailed troubleshooting information, create a debug log directory for bptm and retry the operation. Check the resulting debug log.

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NetBackup status code: 178

Message: media id is not in NetBackup volume pool Explanation: NetBackup tried a backup of its catalogs and the media ID that was specified for the catalog backup was not in the NetBackup volume pool. Volumes for catalog backups must be in the NetBackup volume pool. Recommended Action: Check the Media and Device Management volume configuration to verify that the media IDs are present and in the NetBackup volume pool.

NetBackup status code: 179

Message: density is incorrect for the media id Explanation: An operation such as "list contents" was tried on an invalid media ID, such as a cleaning tape. Another possibility: a media ID in the NetBackup catalog backup configuration does not match the media type that was entered in the volume configuration. Recommended Action: Check the volume configuration and the NetBackup catalog backup configuration and correct any problems found.

NetBackup status code: 180

Message: tar was successful Explanation: tar returned a successful exit status. Recommended Action: None.

NetBackup status code: 181

Message: tar received an invalid argument Explanation: One of the parameters that was passed to tar was not valid. Recommended Action: Do the following, as appropriate:

On a UNIX or Linux client:

Ensure that the tar command in /usr/openv/netbackup/bin is the one provided by NetBackup. If you are in doubt, reinstall it. Check /usr/openv/netbackup/bin/version on the client to verify that the client is running the correct level software. If the software is not at the correct level, update the software per the directions in the NetBackup release notes.

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On a Windows client, create a tar debug log directory, retry the operation, and check the log. On a Macintosh client, check the version file that is in the bin folder in the NetBackup folder in the Preferences folder. If the software is not at the correct level, install the correct software. See the NetBackup Installation Guide for UNIX.

NetBackup status code: 182

Message: tar received an invalid file name Explanation: tar cannot write to the file that is specified with the -f parameter. Recommended Action: Do the following, as appropriate:

Create a bpcd debug log directory on the client (on a Macintosh, NetBackup creates the log automatically). On a Windows client, create a tar debug log directory. Increase the logging level on the client:

On a UNIX or Linux client, add the VERBOSE option to the /usr/openv/netbackup/bp.conf file. On PC clients, increase the debug or log level.

Rerun the operation, check the resulting debug logs for the parameters that were passed to tar and call customer support.

NetBackup status code: 183

Message: tar received an invalid archive Explanation: The data that was passed to tar was corrupt. Recommended Action: Do the following, as appropriate:

If the problem is with a UNIX or Linux client, create a /usr/openv/netbackup/logs/tar debug log directory on the client and rerun the operation.

Check the tar debug log file for any error messages that explain the problem. Restart the client to see if it clears the problem. When you finish with your investigation of the problem, delete the /usr/openv/netbackup/logs/tar directory on the client.

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If the problem is with a Microsoft Windows, NetWare, or Macintosh client, do the following in the order presented:

Create a bpcd debug log directory on the client (on a Macintosh NetBackup creates the log automatically). On a Windows client, create a tar debug log directory. Increase the debug or log level. Rerun the operation and check the resulting debug logs. Restart the client to see if it clears the problem.

NetBackup status code: 184

Message: tar had an unexpected error Explanation: A system error that occurred in tar. Recommended Action: Do the following, as appropriate:

If the problem is with a UNIX or Linux client, create a /usr/openv/netbackup/logs/tar debug log directory on the client and rerun the operation.

Check the tar debug log file for any error messages that explain the problem. Restart the client to see if it clears the problem. When you finish your investigation of the problem, delete the /usr/openv/netbackup/logs/tar directory on the client.

If the problem is with a Microsoft Windows, NetWare, or Macintosh client:

Create a bpcd debug log directory on the client (on a Macintosh NetBackup creates the log automatically). Increase the debug or log level. On a Windows client, create a tar debug log directory. Retry the operation and check the resulting debug logs. Restart the client to see if it clears the problem.

NetBackup status code: 185

Message: tar did not find all the files to be restored Explanation: The tar file list contained files that were not in the image.

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Recommended Action: Do the following, as appropriate:

If the problem is with a UNIX or Linux client:

Enable bpcd debug logging by creating the /usr/openv/netbackup/logs/bpcd directory on the client. Rerun the operation, check the resulting bpcd log file for the parameters that were passed to tar, and call customer support.

If the problem is with a Microsoft Windows, NetWare, or Macintosh client:

Create a bpcd debug log directory on the client (on a Macintosh NetBackup creates the log automatically). Increase the debug or log level. On a Windows client, create a tar debug log directory. Retry the operation. Check the resulting debug logs for the parameters that were passed to tar and call customer support.

NetBackup status code: 186

Message: tar received no data Explanation: NetBackup did not send data to tar. Recommended Action: Do the following, as appropriate:

Retry the operation and check the status or the progress log on the client for any error messages that reveal the problem. Verify that the tape is available and readable. Verify that the drive is in an UP state. Use the Device Monitor. For detailed troubleshooting information:

Create a bptm debug log on the server. On a Windows client, create a tar debug log. Retry the operation and check the resulting debug logs.

NetBackup status code: 189

Message: the server is not allowed to write to the clients file systems Explanation: The client does not allow writes from the server.

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Recommended Action: Perform the following to perform restores or install software from the server.

On a UNIX or Linux client, delete DISALLOW_SERVER_FILE_WRITES from the /usr/openv/netbackup/bp.conf file. On a Microsoft Windows or NetWare nontarget client, select Allow server-directed restores on the General tab in the NetBackup Client Properties dialog box. To display this dialog box, start the Backup, Archive, and Restore interface on the client and select NetBackup Client Properties from the File menu. On a Macintosh client, delete DISALLOW_SERVER_FILE_WRITES from the bp.conf file in the NetBackup folder in the Preferences folder. On a NetWare target client, set ALLOW_SERVER_WRITE to yes in the bp.ini file.

NetBackup status code: 190

Message: found no images or media matching the selection criteria Explanation: A verify, duplicate, or import was tried and no images that matched the search criteria were found in the NetBackup catalog. Recommended Action: Change the search criteria and retry.

NetBackup status code: 191

Message: no images were successfully processed Explanation: A verify, duplicate, duplication to remote master, automatic import, or import was tried and failed for all selected images. Recommended Action: Do the following, as appropriate:

Check the NetBackup Problems report for the cause of the error. To obtain detailed troubleshooting information, create an admin debug log directory and retry the operation. Check the resulting debug log. If the error was encountered during duplication of backups, check the duplication progress log to help determine the root cause of the problem. A duplication to remote master job may cause this error. If the storage lifecycle policy names or data classifications do not match the originating domain and the target domain, the import job fails. Failed imports appear in the Problems report when it is run on the target master server. The image is expired and deleted during catalog cleanup. Note that the originating domain does not track failed imports.

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More information is available about troubleshooting this problem: See the Troubleshooting NetBackup Duplication to Remote Masters section of the Troubleshooting Guide.

An automatic import job may cause this error. This job is an import job that shows a storage lifecycle policy name. Information is available about troubleshooting this problem: See the Troubleshooting NetBackup Duplication to Remote Masters section of the Troubleshooting Guide. If a Vault job encountered the error responsible for the duplication, check the duplicate.log files in your sidxxx directories to determine the root cause:
UNIX and Linux: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx Windows: install_path\NetBackup\vault\sessions\vault_name\sidxxx

(where xxx is the session ID)

NetBackup status code: 192

Message: VxSS authentication is required but not available Explanation: On one side of a NetBackup network connection, the system requires VxSS authentication. On the other side of the connection, the other system is not configured to use VxSS. VxSS authentication is used with the NetBackup Access Control feature (NBAC). The connection was terminated because VxSS authentication cannot be completed. Recommended Action: Make sure that both systems are configured to use NetBackup Access Control VxSS authentication with each other. Or, make sure that both systems are not configured to use VxSS with each other. The first thing to check is the Use VxSS Host properties value on each system. If one is configured for REQUIRED, the other must be configured for REQUIRED or AUTOMATIC. If one is configured for PROHIBITED, the other must be configured for PROHIBITED or AUTOMATIC. See the NetBackup Administrators Guide, Volume I, for the following information: how to set the Access Control-related host properties, and how to configure a system to use Access Control.

NetBackup status code: 193

Message: VxSS authentication is requested but not allowed

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Explanation: On one side of a NetBackup network connection, the system requires VxSS authentication. The system on the other side of the connection is not configured to use VxSS. VxSS authentication is used with the NetBackup Access Control feature (NBAC). The connection has been terminated because VxSS authentication cannot be completed. Recommended Action: Make sure that both systems are configured to use NetBackup Access Control VxSS authentication with each other. Or, make sure that both systems are not configured to use VxSS with each other. The first thing to check is the Use VxSS Host properties value on each system. If one is configured for REQUIRED, the other must be configured for REQUIRED or AUTOMATIC. If one is configured for PROHIBITED, the other must be configured for PROHIBITED or AUTOMATIC. See the NetBackup Administrators Guide, Volume I, for the following information: how to set the Access Control-related host properties how to configure a system to use Access Control.

NetBackup status code: 194

Message: the maximum number of jobs per client is set to 0 Explanation: The NetBackup Maximum jobs per client global attribute is currently set to 0. Set the value to 0 to disable backups and archives. Recommended Action: To enable backups and archives, change the Maximum jobs per client value to the wanted nonzero setting. This attribute is on the Global NetBackup Attributes tab in the Master Server Properties dialog box.

NetBackup status code: 195

Message: client backup was not attempted Explanation: A backup job was in the NetBackup scheduler but was not tried. Recommended Action: Do the following, as appropriate:

Retry the backup either immediately with a manual backup or allow the normal scheduler retries. For additional information, check the All Log Entries report. For detailed troubleshooting information, increase the logging level for the diagnostic and debug logs for nbpem, nbjm, and nbrb. Use the vxlogcfg command as explained in the following topic: After the next backup try, check the logs. The following are some actions to perform:

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Verify that the vmd and the ltid daemons (UNIX and Linux) or the NetBackup Volume Manager and NetBackup Device Manager services (Windows) are running. Look for a problem in an earlier backup that made the media or the storage unit unavailable.

NetBackup status code: 196

Message: client backup was not attempted because backup window closed Explanation: A backup or an archive operation that the backup scheduler queued was not tried because the backup window was no longer open. Recommended Action: Do the following, as appropriate:

If possible, change the schedule to extend the backup window for this combination of policy and schedule so it does not occur again. If the backup must be run, use the Manual Backup command on the Policy menu in the Backup Policy Management window to perform the backup. Manual backups ignore the backup window.

NetBackup status code: 197

Message: the specified schedule does not exist in the specified policy Explanation: A user backup or archive request specified the exact policy and schedule to use when a backup is performed. The policy exists but does not contain the schedule.

On Microsoft Windows and NetWare nontarget clients, you can specify a policy or schedule on the Backups tab in the NetBackup Client Properties dialog box. To display this dialog box, start the Backup, Archive, and Restore interface on the client and select NetBackup Client Properties on the File menu. On UNIX, Linux, and Macintosh clients, you can specify a policy or schedule by using the bp.conf options, BPBACKUP_POLICY or BPBACKUP_SCHED. On NetWare target clients, you can specify a policy or schedule in the bp.ini file.

Recommended Action: Do the following, as appropriate:

Check the client progress log (if available) to determine the policy and schedule that were specified. Check the configuration on the master server to determine if the schedule is valid for the policy. If the schedule is not valid, either add the schedule to the policy configuration or specify a valid schedule on the client.

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NetBackup status code: 198

Message: no active policies contain schedules of the requested type for this client Explanation: A user backup or archive was requested, and this client is not in a policy that has a user backup or archive schedule. Recommended Action: Determine if the client is in any policy that has a schedule of the appropriate type (either user backup or archive).

If the client is in such a policy, check the general policy attributes to verify that the policy is set to active. If the client is not in such a policy, do either of the following:

Add a schedule of the appropriate type to an existing policy that has this client. Create a new policy that has this client and a schedule of the appropriate type.

NetBackup status code: 199

Message: operation not allowed during this time period Explanation: A user backup or archive was requested and this client is not in a policy that has the following: a user backup or archive schedule with an open backup window. This error implies that an appropriate policy and schedule combination exists for this client. Recommended Action: Determine the policies to which this client belongs that also have a schedule of the appropriate type (either user backup or archive).

If possible, retry the operation when the backup window is open. If the backup window is not open during appropriate time periods, adjust a backup window for a schedule in one of the policies.

NetBackup status code: 200

Message: scheduler found no backups due to run Explanation: When the NetBackup scheduler process (nbpem) checked the policy and the schedule configuration, it did not find any clients to back up. This error may be due to the following:

No backup time windows are open (applies only to full and to incremental schedules). Policies are set to inactive.

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The clients were recently backed up and are not due for another backup (based on Frequency setting for the schedules). Policies do not have any clients.

Recommended Action: Usually, this message can be considered informational and does not indicate a problem. However, if you suspect a problem, do the following:

Examine the NetBackup All Log Entries report for any messages in addition to the one that indicates the scheduler found nothing to do. Examine the policy configuration for all policies or the specific policy in question to determine if any of the reasons in the Explanation section apply. To obtain detailed troubleshooting information, increase the unified logging level for the diagnostic and debug logs. Use the vxlogcfg command as explained in the following procedure: Retry the operation and check the resulting logs.

NetBackup status code: 201

Message: handshaking failed with server backup restore manager Explanation: A process on the master server encountered an error when it communicated with the media host (can be either the master or a media server). This error means that the master and the media server processes were able to initiate communication, but were not able to complete them. This problem can occur during a backup, restore, or media list in a single or a multiple server configuration. Recommended Action: Do the following, as appropriate:

Determine the activity that encountered the handshake failure by examining the NetBackup All Log Entries report for the appropriate time period. If there are media servers, determine if:

The handshake failure was encountered between the master and a media server. or Only the master server was involved.

If necessary, create the following debug log directories and increase the logging level:

bpcd on the NetBackup media host (can be either the master or a media

server).

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If the error was encountered during a backup operation, increase the logging level for the diagnostic and debug logs for nbpem, nbjm, and nbrb. Use the vxlogcfg command as explained in the following procedure:

If the error was encountered during a restore operation, bprd on the master server. If the error was encountered during a media list operation, admin in the NetBackup logs/admin directory on the master server.

Status code 201 may occur if nbjm fails after connecting to bpbrm or bpmount but before the policy file list is sent. Examine the nbjm unified log (originator ID 117) or the bpbrm or the bpmount legacy logs for more detail on the cause of the error. Retry the operation and examine the resulting debug logs for information on why the error occurred.

NetBackup status code: 202

Message: timed out connecting to server backup restore manager Explanation: A master server process that tried to initiate communications with the media host timed out (can be either the master or a media server). This problem can occur during a backup or restore in either a single or a multiple server configuration. Recommended Action: Determine which activity encountered the connection timeout failure by examining the All Log Entries report for the appropriate time period. If there are media servers, determine if the timeout occurred between the master and a media server or if only the master was involved.

Verify that the schedule specifies the correct storage unit. Run the ping command from one host to another by using the following combinations:

From the master server, ping the master and all media servers by using the host names that are found in the storage unit configuration. From each of the media servers, ping the master server by using the host name that is specified in the NetBackup server list. On a UNIX or Linux server, the master is the first SERVER entry in the bp.conf file. On a Windows server, the master is designated on the Servers tab in the Master Server Properties dialog box. To access this dialog box, see the following:

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Verify that the master server can communicate with bpcd on the host that has the storage unit. Perform the following procedures: If necessary, create debug log directories for the following processes and retry the operation. Then, check the resulting debug logs on the master server:

If the error occurred during a backup operation, increase the logging level for the diagnostic and debug logs for nbpem, nbjm, and nbrb. Use the vxlogcfg command as explained in the following procedure: Also, check the bpcd legacy debug logs.

If the error occurs during a restore operation, check the bprd debug logs.

NetBackup status code: 203

Message: server backup restore managers network is unreachable Explanation: A process on the master server cannot connect to a particular host on the network when it tries to initiate communication with the media host. This problem can occur during a backup or restore in either a single or a multiple server configuration. Recommended Action: Determine which activity encountered this failure by examining the All Log Entries report for the appropriate time frame. If there is more than one NetBackup server (one or more media servers), determine the following: if the failure was between the master and a media server or if only the master server was involved. Run the ping command from one host to another by using the following combinations:

From the master server, ping the master and all media servers by using the host names in the storage unit configuration. From each of the media servers, ping the master server host by using the host name that is specified in the NetBackup server list. On a UNIX or Linux server, the master is the first SERVER entry in the bp.conf file. On a Windows server, the master is designated on the Servers tab in the Master Server Properties dialog. To access this dialog box, see the following topic: Perform the following procedures: If necessary, create debug log directories for bprd and retry the operation. Then, check the resulting debug logs on the master server. If the error occurred during a restore, check the bprd debug logs.

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NetBackup status code: 204

Message: connection refused by server backup restore manager Explanation: The media host refused a connection on the port number for bpcd. This error can be encountered during a backup or restore. Recommended Action: Run the ping command from one host to another by using the following combinations:

From the master server, ping the master and all media servers by using the host names in the storage unit configuration. From each of the media servers, ping the master server by using the name that was specified in the NetBackup server list. On a UNIX or Linux server, this master is the first SERVER entry in the bp.conf file. On a Windows server, the master is designated on the Servers tab in the Master Server Properties dialog box. The following topic shows how to access this dialog box: On UNIX and Linux servers, verify that the bpcd entries in /etc/services or NIS on all the servers are identical. Verify that the media host listens on the correct port for connections to bpcd. To verify, run one of the following commands (depending on platform and operating system):
netstat -a | grep bpcd netstat -a | grep 13782 (or the value that was specified during the install) rpcinfo -p | grep 13782 (or the value that was specified during the install)

On UNIX and Linux servers, it may be necessary to change the service number for the following: bpcd in /etc/services and the NIS services map and send SIGHUP signals to the inetd processes on the clients.
/bin/ps -ef | grep inetd kill -HUP the_inetd_pid

or
/bin/ps -aux | grep inetd kill -HUP the_inetd_pid

Note: On a Hewlett-Packard UNIX platform, use inetd -c to send a SIGHUP to inetd.

On Windows servers, do the following:

Verify that the bpcd entries are correct in the following:

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%SystemRoot%\system32\drivers\etc\services

Verify that the following numbers match the settings in the services file: NetBackup Client Service Port number and NetBackup Request Service Port number on the Network tab in the NetBackup Client Properties dialog box. To display this dialog box, start the Backup, Archive, and Restore interface and select NetBackup Client Properties on the File menu. The values on the Network tab are written to the services file when the NetBackup Client service starts. Stop and restart the NetBackup services.

Perform the following procedures: If necessary, create debug log directories for bprd and retry the operation. Then, check the resulting debug logs on the master server:

If the error occurred during a backup operation, check the nbpem, nbjm, and nbrb logs by using the vxlogview command. If the error occurred during a restore operation, check the bprd debug logs.

Also, see the following topic:

NetBackup status code: 205

Message: cannot connect to server backup restore manager Explanation: A process on the master server cannot connect to a process on a host on the network. This error occurs when the process tries to initiate communication with the server that has the storage unit. This problem can occur during a backup or restore in either a single or a multiple server configuration. Recommended Action: Run the ping command from one host to another by using the following combinations:

From the master server, ping the master and all media servers by using the host names in the storage unit configuration. From each of the media servers, ping the master server by using the name that is specified in the NetBackup server list. On a UNIX or Linux server, this master is the first SERVER entry in the bp.conf file. On a Windows server, the master is designated on the Servers tab in the Master Server Properties dialog box. To access this dialog box, see the following topic: On a UNIX or Linux server, verify that the bpcd entry in /etc/services or NIS on all the servers are identical. Verify that the media host listens on the

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correct port for connections to bpcd. To verify, run one of the following commands (depending on platform and operating system):
netstat -a | grep bpcd netstat -a | grep 13782 (or the value that is specified during the install) rpcinfo -p | grep 13782 (or the value that is specified during the install)

On Windows servers, do the following:

Verify that the bpcd entries are correct in the services file:
%SystemRoot%\system32\drivers\etc\services

Verify that the following numbers match the settings in the services file: NetBackup Client Service Port number and NetBackup Request Service Port number on the Network tab in the NetBackup Client Properties dialog box. To display this dialog box, start the Backup, Archive, and Restore interface and select NetBackup Client Properties on the File menu. The values on the Network tab are written to the services file when the NetBackup Client service starts. Stop and restart the NetBackup services.

Perform the following procedures: Create a bpcd debug log directory on the server that has the storage unit and retry the operation. Then, check for additional information in the debug log.

Also, see the following topic:

NetBackup status code: 206

Message: access to server backup restore manager denied Explanation: The master server tries to start a process on another server (or itself) but does not appear in the NetBackup server list on that server. On a UNIX or Linux server, the master is the first SERVER entry in the bp.conf file. On a Windows server, the master is designated on the Servers tab in the Master Server Properties dialog box. To access this dialog box, see the following topic: Recommended Action: Do the following, as appropriate:

Verify that the master server appears as a server in its own server list as well as being listed on all media servers. If you change the server list on a master server, stop and restart the NetBackup database manager and request the following: daemons (UNIX and Linux) or

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the NetBackup Database Manager and NetBackup Request Manager services (Windows).

If necessary, create debug log directories for bprd and retry the operation. Then, check the resulting debug logs on the master server:

If the error occurred during a backup operation, check the nbpem, nbjm, and nbrb logs by using the vxlogview command. If the error occurred during a restore operation, check the bprd debug logs.

NetBackup status code: 207

Message: error obtaining date of last backup for client Explanation: When nbpem tries to obtain the date of the last backup for a particular client, policy, and schedule combination, an error occurs. Recommended Action: Do the following, as appropriate:

Verify that the NetBackup database manager (bpdbm) process (on UNIX and Linux) or the NetBackup Database Manager service (on Windows) is running. Examine the All Log Entries report for the appropriate time frame to gather more information about the failure. For detailed troubleshooting information, create a bpdbm log directory on the master server. Increase the logging level for the diagnostic and debug logs for nbpem. Use the vxlogcfg command as explained in the following topic: Retry the operation, then check the resulting logs.

NetBackup status code: 209

Message: error creating or getting message queue Explanation: When a NetBackup process tries to create an internal message queue construct for inter-process communication, an error occurs. This error indicates a problem on the master server. On UNIX and Linux systems, this error may be due to a lack of system resources for System V inter-process communication. Recommended Action: Create debug log directories on the master server and retry the operation. Then, determine the type of system failure by examining the logs. Start with the bprd debug log. On UNIX and Linux servers, also gather the output of the ipcs -a command to see what system resources are currently in use.

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NetBackup status code: 210

Message: error receiving information on message queue Explanation: When a NetBackup process tries to receive a message from a NetBackup daemon using bprd on an internal message queue construct, an error occurs. This error indicates a problem on the master server. On UNIX and Linux systems, this error may be due to a lack of system resources for System V inter-process communication. Recommended Action: Create debug log directories on the master server and retry the operation. Then, determine the type of system failure by examining the logs. Start with the bprd debug log. On UNIX and Linux servers, also gather the output of the ipcs -a command to see what system resources are currently in use.

NetBackup status code: 212

Message: error sending information on message queue Explanation: When a NetBackup process tries to attach to an already existing internal message queue construct for inter-process communication, an error occurs. This error indicates a problem on the master server. On UNIX and Linux systems, this error may be due to a lack of system resources for System V inter-process communication. Recommended Action: Create debug log directories on the master server and retry the operation. Then, determine the type of system failure by examining the logs. Start with the bprd debug log. On UNIX and Linux servers, also, gather the output of the ipcs -a command to see what system resources are currently in use.

NetBackup status code: 213

Message: no storage units available for use Explanation: The NetBackup resource broker (nbrb) did not find any storage units available for use. Either all storage units are unavailable or all storage units are configured for On demand only. In addition, the policy and schedule does not require a specific storage unit. Recommended Action: Do the following, as appropriate:

Examine the Backup Status and All Log Entries report for the appropriate time period to determine the policy or schedule that received the error.

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Verify that the media server has not been deactivated for the storage unit or units that are unavailable. Verify that the storage units drives are not down. Verify the following attribute settings for all storage units:

For disk storage units, the Maximum concurrent jobs is not set to 0 For Media Manager storage units, the Maximum concurrent write drives is not set to 0

Verify that the robot number and host name in the storage unit configuration matches the Media and Device Management device configuration. Determine if all storage units are set to On demand only for a combined policy and schedule that does not require a specific storage unit. In this case, either specify a storage unit for the policy and the schedule combination or turn off On demand only for a storage unit. If the storage unit is on a UNIX or Linux NetBackup media server, it may indicate a problem with bpcd. Check /etc/inetd.conf on the media server to verify that the bpcd entry is correct. If the storage unit is on a Windows NetBackup media server, verify that the NetBackup Client service was started on the Windows NetBackup media server.

For detailed troubleshooting information, increase the logging levels of nbrb and mds on the master server. Use the vxlogcfg command as explained in the following topic: Retry the operation and check the resulting debug logs.

NetBackup status code: 215

Message: failed reading global config database information Explanation: During the periodic checking of the NetBackup configuration, nbproxy was unable to read the global configuration parameters. Recommended Action: Do the following, as appropriate:

On UNIX and Linux master servers, verify that the NetBackup database manager (bpdbm) process is running. On a Windows master server, verify that the NetBackup Database Manager service is running. Try to view the global configuration settings by using the NetBackup administration interface (on UNIX and Linux systems), or by using Host Properties (on Windows systems). For detailed troubleshooting information, create debug log directories for nbproxy and bpdbm on the master server and retry the operation. Check the

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resulting debug logs for these processes. Also check the nbpem logs by using the vxlogview command.

NetBackup status code: 216

Message: failed reading retention database information Explanation: During its periodic checking of the NetBackup configuration, nbpem did not read the list of retention levels and values. Recommended Action: Do the following, as appropriate:

On a UNIX or Linux master server, verify that the NetBackup database manager (bpdbm) process is running. On a Windows master server, verify that the NetBackup Database Manager service is running. For detailed troubleshooting information, create a debug log directory for bpdbm on the master server. Increase the logging level for nbpem by using the vxlogcfg command as described in the following topic: Retry the operation and check the resulting logs.

NetBackup status code: 217

Message: failed reading storage unit database information Explanation: During its periodic checking of the NetBackup configuration, nbpem did not read the storage unit configuration. Recommended Action: Do the following, as appropriate:

On a UNIX or Linux server, verify that the NetBackup database manager (bpdbm) process is running. On a Windows server, verify that the NetBackup Database Manager service is running. Try to view the storage unit configuration by using the NetBackup administration interface. For detailed troubleshooting information, create debug logs for nbproxy and bpdbm on the master server and retry the operation. Check the resulting debug logs. Also check the nbpem logs by using the vxlogview command. Ensure that the correct master server is specified for the connection.

NetBackup status code: 218

Message: failed reading policy database information

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Explanation: During the periodic checking of the NetBackup configuration, nbpem did not read the backup policy configuration. Recommended Action: Do the following, as appropriate:

On a UNIX or Linux server, verify that the NetBackup Database Manager (bpdbm) process is running. On a Windows server, verify that the NetBackup Database Manager service is running. Try to view the policy configuration by using the NetBackup administration interface. For detailed troubleshooting information, create debug log directories for nbproxy and bpdbm on the master server and retry the operation. Check the resulting debug logs. Also check the nbpem logs by using the vxlogview command. Ensure that the correct master server is specified for the connection.

NetBackup status code: 219

Message: the required storage unit is unavailable Explanation: The policy or schedule for the backup requires a specific storage unit, which is currently unavailable. This error also occurs for other tries to use the storage unit within the current backup session. Recommended Action: Look in the Job Details window for the failed job.

Verify that the schedule specifies the correct storage unit and the storage unit exists. Verify that the following devices are running: the Media Manager device daemon (ltid) (UNIX or Linux server) or the NetBackup Device Manager service (Windows server). Use bpps on UNIX and Linux and the Activity Monitor on Windows or the Services application in the Windows Control Panel. Verify the following attribute settings:

For a disk storage unit, Maximum concurrent jobs is not set to 0. For a Media Manager storage unit, the Maximum concurrent drives attribute is not set to 0.

If the storage unit is a tape, verify that at least one of the drives is in the UP state. Use the Device Monitor. Verify that the robot number and host in the storage unit configuration match what is specified in the Media and Device Management device configuration.

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Verify that the master server can communicate with the bpcd process on the server that has the storage unit.

Verify that bpcd listens on the port for connections. On a UNIX or Linux server where the storage unit is connected, if you run netstat -a | grep bpcd, it should return something similar to the following:
*.bpcd *.* 0 0 0 0 LISTEN

On a Windows NetBackup server where the storage unit is connected, run netstat -a to print several lines of output. If bpcd listens, one of those lines is similar to the following:
TCP

myhost:bpcd

0.0.0.0:0

LISTENING

Check the nbrb and the mds logs by using the vxlogview command. If the cause of the problem is not obvious, perform some of the steps in the following procedure:

NetBackup status code: 220

Message: database system error Explanation: The bpdbm process (UNIX and Linux), or the NetBackup Database Manager service (Windows) did not create a directory path for its configuration catalogs. This error is due to a system call failure, which is usually due to a permission problem or an out of space condition. Recommended Action: Create a debug log directory for bpdbm. Increase the logging level for the diagnostic and debug logs for nbemm. Use the vxlogcfg command as explained in the following topic: Retry the operation and check the resulting logs for information.

NetBackup status code: 221

Message: continue Explanation: This status code is used to coordinate communication between various NetBackup processes and normally does not occur. If the logs show that it is associated with a subsequent error, it usually indicates a communication problem. In this case, concentrate your troubleshooting efforts on the subsequent error.

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Recommended Action: Determine the cause of the status code that follows this one.

NetBackup status code: 222

Message: done Explanation: This status code is used to coordinate communication between various NetBackup processes and is normally not seen. If the error logs show that it is associated with a subsequent error, it usually indicates a communication problem. In this case, concentrate your troubleshooting efforts on the subsequent error. Recommended Action: Determine the cause of the status code that follows this one.

NetBackup status code: 223

Message: an invalid entry was encountered Explanation: A request to the bpdbm process (on UNIX and Linux) or the NetBackup Database Manager service (on Windows) had invalid information or some information that conflicted. This error is usually a result of the use of software from different versions. Another cause can be incorrect parameters on a command. Recommended Action: Verify that all NetBackup software is at the same version level and the command parameters are specified correctly. If neither of these is the problem, obtain detailed troubleshooting information by creating a bpdbm debug log directory. Then retry the operation. Check the resulting debug log.

NetBackup status code: 224

Message: there was a conflicting specification Explanation: A request to the bpdbm process (on UNIX and Linux) or the NetBackup Database Manager service (on Windows) had some information that conflicted. This error is usually a result of the use of software from different version levels together. Recommended Action: Verify that all NetBackup software is at the same version level. If that is not the problem, obtain detailed troubleshooting information by creating bpdbm and admin debug log directories. Then retry the operation. Check the resulting debug logs.

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NetBackup status code: 225

Message: text exceeded allowed length Explanation: Text in a request exceeds a buffer size. The request was made to the bpdbm process (on UNIX and Linux) or the NetBackup Database Manager service (on Windows). This error is usually a result of the use of software from different version levels. Recommended Action: Verify that all NetBackup software is at the same version level. If that is not the problem, create debug log directories for bpdbm and admin. Then, retry the operation and examine the resulting debug logs.

NetBackup status code: 226

Message: the entity already exists Explanation: The configuration already has an entity with the same name or definition. For example: this status appears if you add a new policy when an existing policy has the same name or definition such as attributes or clients. Recommended Action: Correct your request and re-execute the command.

NetBackup status code: 227

Message: no entity was found Explanation: The item requested was not in the catalog. For example, the entity can be a file or it can be policy information. Recommended Action: A common cause for this problem is a query that has no matching images. Specify different parameters or options for the operation and try it again.

NetBackup status code: 228

Message: unable to process request Explanation: An inconsistency exists in the catalog or a request was made that would be improper to satisfy. Recommended Action: Do the following, as appropriate:

If this status involves a media server, verify that its server list specifies the correct master server. On a UNIX or Linux server, the master server is the first SERVER entry in the bp.conf file. On a Windows server, the master is designated on the Servers tab in the Master Server Properties dialog box. To access this dialog box, see the following topic:

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For detailed troubleshooting information, create a bpdbm debug log directory and retry the operation. Then, check the resulting debug log.

NetBackup status code: 229

Message: events out of sequence - image inconsistency Explanation: A request was made that would cause the image catalog to become inconsistent if satisfied Recommended Action: Obtain detailed troubleshooting information by creating a debug log directory for bpdbm. Then, retry the operation, save the resulting debug log, and call customer support.

NetBackup status code: 230

Message: the specified policy does not exist in the configuration database Explanation: The specified policy name does not exist. Recommended Action: Correct your parameters or options and retry the operation.

NetBackup status code: 231

Message: schedule windows overlap Explanation: The specified start and the duration times for one day of the schedule overlap with another day of the schedule. Recommended Action: Correct the schedule to eliminate the overlapping backup windows.

NetBackup status code: 232

Message: a protocol error has occurred Explanation: This error is an intermediate status code that usually precedes another status code. It indicates the following: either the bpdbm process (on UNIX and Linux) or the NetBackup Database Manager service (on Windows) or the process that communicates with it has received unexpected information. Recommended Action: Create a debug log directory for bpdbm. Then, retry the operation, save the debug log, and call customer support.

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NetBackup status code: 233

Message: premature eof encountered Explanation: This status code is an intermediate one that usually precedes another status code and is associated with a problem in network communication. Recommended Action: During a restore, this status codes means that tar (on the client) received a stream of data that was not what it expected. If the restore is a new configuration, verify that the tape drive is configured for variable mode. See the NetBackup Device Configuration Guide. If the communication failure is not due to an interrupt on a client system, save all error information and call customer support.

NetBackup status code: 234

Message: communication interrupted Explanation: This status code is an intermediate one that usually precedes another status code and is associated with a problem in network communication. Either a server or a client process received an interrupt signal. Recommended Action: Save all error information and call customer support.

NetBackup status code: 235

Message: inadequate buffer space Explanation: This code usually indicates a mismatch between server and client software versions. Recommended Action: Do the following, as appropriate:

Verify that all NetBackup software is at the same version level. Update earlier versions of NetBackup software.

On UNIX and Linux, NetBackup servers and clients, check the /usr/openv/netbackup/bin/version file. On Windows NetBackup servers, check the install_path\NetBackup\version.txt file or the About NetBackup item on the Help menu. On Microsoft Windows clients, check the About NetBackup item on the Help menu. On NetWare target clients, check the Version entry in the bp.ini file.

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If the client software is earlier than 3.0, verify that the client is in a Standard type policy. On Macintosh clients, check the version file in the bin folder in the NetBackup folder in the Preferences folder.

If the problem persists, save all error information and call customer support.

NetBackup status code: 236

Message: the specified client does not exist in an active policy within the configuration database Explanation: A client name was not specified or the specified client does not exist. Recommended Action: Activate the required policy, correct the client name, or add the client to a policy that meets your needs. After you make the correction, retry the operation.

NetBackup status code: 237

Message: the specified schedule does not exist in an active policy in the configuration database Explanation: The specified schedule does not exist in the NetBackup configuration. Recommended Action: Activate the required policy, correct the schedule name, or create a schedule in a policy that meets your needs. After you make the correction, retry the operation.

NetBackup status code: 238

Message: the database contains conflicting or erroneous entries Explanation: The catalog has an inconsistent or a corrupted entry. Recommended Action: Obtain detailed troubleshooting information for bpdbm (on UNIX and Linux) or the NetBackup Database Manager service (on Windows) by creating a debug log directory for it. Then, retry the operation, save resulting debug log, and call customer support.

NetBackup status code: 239

Message: the specified client does not exist in the specified policy Explanation: The specified client is not a member of the specified policy.

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Recommended Action: Correct the client name specification, specify a different policy, or add the required client name to the policy. After you make the correction, retry the operation.

NetBackup status code: 240

Message: no schedules of the correct type exist in this policy Explanation: The appropriate schedule was not found in the specified policy. For example, a user backup specified a policy name but no user backup schedule exists in that policy. Recommended Action: Specify a different policy or create a schedule of the needed type in the policy. After you make the correction, retry the operation.

NetBackup status code: 241

Message: the specified schedule is the wrong type for this request Explanation: The specified schedule for an immediate manual backup is not for a full nor an incremental backup. It must be one of these. Recommended Action: Specify only full or incremental schedules for manual backups. If one does not exist in the policy, create one.

NetBackup status code: 242

Message: operation would cause an illegal duplication Explanation: If the request is processed, it causes a duplicate entry (for example, in the catalog or the configuration database). A duplicate catalog entry is usually due to a mistake in the specification of media IDs for NetBackup catalog backups. Recommended Action: Check the error reports to determine the specific duplication that would occur. Correct the settings for the operation and retry it.

NetBackup status code: 243

Message: the client is not in the configuration Explanation: The specified client name was not in the catalog. Recommended Action: Either correct the client name or add the client to the wanted policy.

NetBackup status code: 245

Message: the specified policy is not of the correct client type

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Explanation: A user backup specified a policy that is not the type that is required for the client. Recommended Action: Retry the operation by specifying a policy that is the correct type for the client. If such a policy does not exist, create one.

NetBackup status code: 246

Message: no active policies in the configuration database are of the correct client type Explanation: A user backup request was not satisfied because no active policies were the type that were required for the client. Recommended Action: Create or activate an appropriate policy so the user backup request can be satisfied.

NetBackup status code: 247

Message: the specified policy is not active Explanation: Backups for the specified policy are disabled because the policy is inactive. Recommended Action: Activate the policy and retry the operation.

NetBackup status code: 248

Message: there are no active policies in the configuration database Explanation: No active policy was found that would satisfy the request. Recommended Action: Activate the appropriate policy and retry the operation.

NetBackup status code: 249

Message: the file list is incomplete Explanation: While the server waited for the client to finish sending the file list, it timed out or a sequencing problem occurred. Recommended Action: First, obtain additional information by creating debug logs. Then try to recreate the error. The debug logs to create are as follows:

On the server, bptm, bpbrm, and bpdbm. On UNIX, Linux, and Windows clients, bpbkar. On other clients, bpcd.

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To increase the amount of information that is included in the logs, see the following:

NetBackup status code: 250

Message: the image was not created with TIR information Explanation: This error is internal and should not appear to customers. Recommended Action: Obtain detailed troubleshooting information by creating debug logs for bptm or bpdbm on the server. Then, retry the operation and check the resulting debug logs.

NetBackup status code: 251

Message: the tir information is zero length Explanation: For a true-image backup, the client sent no file information to the master server. NetBackup discovered this condition when it tried to write the TIR information to media. Recommended Action: Check the policy file list and the exclude and include lists on the client to verify that the client has eligible files for backup. For example, this status code can appear if the exclude list on the client excludes all files. To obtain detailed troubleshooting information, create debug logs for bptm or bpdbm on the server. Then, retry the operation and check the resulting debug logs.

NetBackup status code: 252

Message: An extended error status has been encountered, check detailed status Explanation: If a process was unable to report the extended error status as the final job status, the job exits with status 252. (The extended error status has a number greater than 255.) Recommended Action: To determine the actual error, examine the job details display.

NetBackup status code: 253

Message: the catalog image .f file has been archived Explanation: The catalog image .f file was archived. Recommended Action: Refer to catalog archiving help information to restore archived catalog image .f files.

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NetBackup status code: 254

Message: server name not found in the NetBackup configuration Explanation: This error should not occur through normal use of NetBackup. Recommended Action: Save all error information and call customer support.

NetBackup status code: 256

Message: logic error encountered Explanation: An internal Vault error occurred. Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 257

Message: failed to get job data Explanation: This error can indicate either of the following:

Vault failed to get job data because of a broken connection with the job manager (nbjm). Vault received empty job data. This error occurs if a user-specified job ID on the vltrun -haltdups command is out of range. (That is, the job ID is not among the job IDs created by job manager.)

Recommended Action: Contact customer support and send the appropriate logs.

NetBackup status code: 258

Message: Vault duplication was aborted by administrator request Explanation: The administrator initiated an abort request on the active vault duplication job. Recommended Action: Ensure that the abort request was intentional.

NetBackup status code: 259

Message: vault configuration file not found Explanation: This error should not occur. Recommended Action: Contact customer support and send appropriate logs.

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NetBackup status code: 260

Message: failed to send signal Explanation: vltrun failed to send a signal to the Vault duplication job. Recommended Action: Contact customer support and send the appropriate logs.

NetBackup status code: 261

Message: vault internal error 261 Explanation: This error code should not occur. Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 262

Message: vault internal error 262 Explanation: This error code should not occur. Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 263

Message: session id assignment failed Explanation: The unique identifier to be assigned to the Vault session is corrupt. Recommended Action: Verify that the session ID that is stored in the session.last file is valid. UNIX and Linux:
/usr/openv/netbackup/vault/sessions/vault_name/session.last

Windows:
install_path\Netbackup\vault\sessions\vault_name\session.last

Make sure that the file system is not full and that no one has inadvertently edited the session.last file. To correct the problem, store the highest session ID that was assigned to a session for this Vault in the session.last file. If the problem persists, contact customer support and send the appropriate logs.

NetBackup status code: 265

Message: session id file is empty or corrupt

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Explanation: The session ID that is stored in the following file is corrupt. UNIX and Linux:
/usr/openv/netbackup/vault/sessions/vault_name/session.l ast

Windows:
install_path\NetBackup\vault\sessions\vault_name\session .last

Recommended Action: Ensure that the session ID that is stored in the session.last file is not corrupt. Make sure that the file system is not full and that no one has inadvertently edited the file. To correct the problem, store the highest session ID that was assigned to a session for this Vault in the session.last file. If the problem persists, contact customer support and send the appropriate logs.

NetBackup status code: 266

Message: cannot find robot, vault, or profile in the vault configuration Explanation: NetBackup cannot find the specified profile_name or triplet robot_name/vault_name/profile_name on the Vault command (vltrun, vlteject, vltoffsitemedia) or in vltopmenu in the Vault configuration. Recommended Action: Rerun the command with the correct profile_name or triplet robot_name/vault_name/profile_name.

NetBackup status code: 267

Message: cannot find the local host name Explanation: A Vault job obtains the local host name through an OS call. This error occurs when the Vault job is unable to get the local host name. Recommended Action: Issue a hostname command at the OS command prompt. See the hostname (or gethostbyname) man page for an explanation of the conditions that would cause it to fail. Refer to the OS System Administrators Guide for more information

NetBackup status code: 268

Message: the vault session directory is either missing or inaccessible Explanation: This error occurs when a Vault job cannot access the following:

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UNIX and Linux: /usr/openv/netbackup/vault/sessions Windows: install_path\NetBackup\vault\sessions This directory is created when Vault is installed. Recommended Action: Make sure you are running on the master server where Vault is installed and configured. Also ensure that no one accidentally removed the sessions directory or changed permission on the directory path so it is inaccessible to the Vault job.

NetBackup status code: 269

Message: no vault session id was found Explanation: This error is encountered when vltopmenu cannot find a sidxxx session id directory for the specified profile. Either no Vault jobs were run for this profile or the corresponding sidxxx session id directory (or directories) were removed from the following directory: UNIX and Linux: /usr/openv/netbackup/vault/sessions/vault_name Windows: install_path\NetBackup\vault\sessions\vault_name Recommended Action: Either specify a different profile for the Vault jobs that were run or exit vltopmenu and run a Vault job for the specific profile. Then rerun vltopmenu and select the profile.

NetBackup status code: 270

Message: unable to obtain process id, getpid failed Explanation: This error occurs when a Vault process is unable to obtain its process ID by means of the getpid() OS system call. Recommended Action: Look at the system log for any unusual system problems. Wait a while and then try running the process again when system resources are freed up.

NetBackup status code: 271

Message: vault XML version mismatch Explanation: The Vault upgrade process failed. Recommended Action: Enable logging, start nbvault, and then examine the nbvault logs to determine the cause of the failure. If the upgrade process fails again, contact your customer support representative.

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The following are the locations of the nbvault logs: UNIX and Linux: /usr/openv/netbackup/logs/nbvault/ Windows: install_path\NetBackup\logs\nbvault

NetBackup status code: 272

Message: execution of a vault notify script failed Explanation: This error occurs when the Vault process is unable to run a Vault notify script due to permissions problems or coding problems in the script. It also occurs if the script returns an error. Recommended Action: Ensure that the notify script is executable and runs without errors. You must debug the script by running it manually to eliminate coding errors.

NetBackup status code: 273

Message: invalid job id Explanation: This error can occur in either of the following situations:

The specified job is not an active Vault job The specified active Vault job is not at the duplication step

Recommended Action: Specify the job ID of the active Vault job that is currently at the duplication step or operation.

NetBackup status code: 274

Message: no profile was specified Explanation: This error should not occur. Recommended Action: Contact customer support and send the appropriate logs.

NetBackup status code: 275

Message: a session is already running for this vault Explanation: This error occurs when you start a session for a vault and another session is already running for this vault. Only one session is allowed for a vault at any given time. Recommended Action: Start the Vault session after the previous session has completed.

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NetBackup status code: 276

Message: invalid session id Explanation: This error should not occur. Recommended Action: Contact customer support and send the appropriate logs.

NetBackup status code: 277

Message: unable to print reports Explanation: This error should not occur. Recommended Action: Contact customer support and send the appropriate logs.

NetBackup status code: 278

Message: unable to collect pre eject information from the API Explanation: This error occurs when robotic information cannot be retrieved before ejection. Recommended Action: Ensure that all Media and Device Management daemons are running or the robot is live and up.

NetBackup status code: 279

Message: eject process is complete Explanation: This error occurs when the eject process is completed successfully. Recommended Action: None.

NetBackup status code: 280

Message: there are no volumes to eject Explanation: This error occurs when media to be ejected are not in the library. Recommended Action: Ensure that the media to be ejected are not removed from the library manually.

NetBackup status code: 281

Message: vault core error Explanation: An internal Vault error occurred. Recommended Action: Contact customer support and send the appropriate logs.

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NetBackup status code: 282

Message: cannot connect to nbvault server Explanation: The vault job cannot connect to the NetBackup Vault Manager service (nbvault on UNIX and Linux, nbvault.exe on Windows). Possible causes are the following:

The &CompanyName; Private Branch Exchange service (VRTSpbx) or NetBackup Request Manager (bprd) is down. The NetBackup Vault Manager service is down, possibly because of the following: the Vault is not licensed, the vault.xml configuration file is corrupt, or the vault.xml configuration file upgrade failed during an upgrade installation.

Recommended Action: To determine the reason for failure, examine the logs for the service or services that are down and the operating system logs (EventLog on Windows). Restart the service or services that are down after resolving the problem. The following are the locations of the nbvault logs: UNIX and Linux: /usr/openv/netbackup/logs/nbvault/ Windows: install_path\NetBackup\logs\nbvault

NetBackup status code: 283

Message: error(s) occurred during vault report generation Explanation: Vault encountered errors during the report generation phase. Recommended Action: Check logs for details of the failure.

NetBackup status code: 284

Message: error(s) occurred during vault report distribution Explanation: Vault encountered errors during the report distribution phase. Potential reasons include the following:

Reports were not emailed (possibly because of malformed email addresses in the vault.xml file). On Windows, the third-party mail client (such as blat) is not configured properly. The reports destination directory is not present or it does not have appropriate permissions.

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The printer is not set up correctly or the printer command in vault.xml is incorrect.

Recommended Action: Check logs for details of the failure.

NetBackup status code: 285

Message: unable to locate vault directory Explanation: A Vault job or a command for a missing or a corrupt directory of the session in question returns this error. Recommended Action: The Vault directory is created when the Vault package is installed on the master server. Ensure that the Vault job or command is started as root on the master server. Ensure that the Vault directory was not removed inadvertently or made inaccessible to the root user.

NetBackup status code: 286

Message: vault internal error Explanation: This error should never occur. Recommended Action: Contact customer support and send the appropriate logs.

NetBackup status code: 287

Message: vault eject failed Explanation: This error occurs when Vault fails to eject any of the media that was identified for eject during a Vault Session. Potential reasons: Media and Device Management services are down, the robot is down, or no empty slots are available in the media access port (MAP). Recommended Action: Ensure that the Media and Device Management services are running, the robot is up, and empty slots are available in the media access port (MAP).

NetBackup status code: 288

Message: vault eject partially succeeded Explanation: This error occurs when not all of the media that was identified for eject during a Vault session can be ejected. Potential reasons include the following:

Some of the media is in use by NetBackup

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Some of the media are in a drive Not enough empty slots are available in the media access port (MAP)

Recommended Action: Ensure that the media are not loaded in a drive and in use by other processes. Ensure that empty slots are available in the media access port (MAP).

NetBackup status code: 289

Message: cannot consolidate reports of sessions from container and slot-based vaults Explanation: This error occurs when you consolidate reports and at least one session uses slots and another uses containers. Recommended Action: Change the report consolidation so that only reports for one type of vault operation are consolidated, either slots or containers.

NetBackup status code: 290

Message: one or more errors detected during eject processing Explanation: This error occurs when more than one error is encountered during an eject procedure by vltopmenu. Any "eject" errors that range from 291 to 300 may have occurred in any of the sessions being ejected. Recommended Action: For detailed information, review the Vault debug log in the following directory: UNIX and Linux: /usr/openv/netbackup/logs/vault Windows: install_path\NetBackup\logs\vault Also review the summary.log in each of the sidxxx directories that had problems: UNIX and Linux: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx Windows: install_path\NetBackup\vault\sessions\vault_name\sidxxx (where xxx is the session ID) After the problem is identified and corrected, the media that were not ejected may need to be ejected manually by means of vlteject or vltopmenu. This error often indicates that the media were left in the off-site Vault volume group but physically reside in the robot or the robotic MAP. To solve this problem, do one of the following:

Manually remove any media that are in the off-site Vault volume group but are still in the robotic library.

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Inventory the robotic library. An inventory puts any media that were in the off-site Vault volume group back into the robotic volume group. Then rerun the Vault sessions that failed.

NetBackup status code: 291

Message: number of media has exceeded capacity of MAP; must perform manual eject using vltopmenu or vlteject Explanation: This error occurs in the following situation: a Vault job is run for a profile that selected automatic eject mode and the number of media to be ejected exceeds the MAP capacity. Recommended Action: Use vltopmenu to manually eject the media for the selected profile and session ID. The vltopmenu option lets you eject the selected media, a MAP-full (or less) at a time.

NetBackup status code: 292

Message: eject process failed to start Explanation: This error occurs when the following cannot start the eject process: the Vault job, the vlteject command, or the use of the vltopmenu. Recommended Action: For detailed information about the problem, review the Vault debug log in the following directory: UNIX and Linux: /usr/openv/netbackup/logs/vault Windows: install_path\NetBackup\logs\vault Also review the summary.log in each of the sidxxx directories that had problems: UNIX and Linux: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx Windows:install_path\NetBackup\vault\sessions\vault_name\sidxxx (where xxx is the session ID) Use the robtest utility to ensure that you can communicate with the Vault robotic library. After the problem is resolved, rerun the Vault session, vlteject command, or vltopmenu command.

NetBackup status code: 293

Message: eject process has been aborted

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Explanation: This error occurs when the eject process is canceled. This error can be encountered during a Vault job or with the vlteject or the vltopmenu eject command. This error can occur because of one of the following conditions:

Could not open a pipe to vmchange -verify_eject call. Unexpected output from vmchange -verify_eject call. No MAP elements exist to eject media into. The robotic library had problems putting media into the MAP. The user pressed Return in interactive mode and did not first remove the media from the MAP. In this case, the media that were in the MAP are put back into their original slots in the robotic library.

Recommended Action: For detailed information about why the process was canceled, review the Vault debug log in the following directory: UNIX and Linux: /usr/openv/netbackup/logs/vault Windows: install_path\NetBackup\logs\vault Also review the summary.log in each of the sidxxx directories that had problems: UNIX and Linux:
/usr/openv/netbackup/vault/sessions/vault_name/sidxxx

Windows:
install_path\NetBackup\vault\sessions\vault_name\sidxxx

(where xxx is the session ID) This error often indicates that the media were left in the off-site Vault volume group but physically reside in the robot or the robotic MAP. To solve this problem, do one of the following:

Manually remove any media that are in the off-site Vault volume group but are still in the robotic library. Inventory the robotic library. An inventory puts any media that were in the off-site Vault volume group back into the robotic volume group. Then, rerun the Vault sessions that failed.

NetBackup status code: 294

Message: vault catalog backup failed

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Explanation: During a Vault job, the catalog backup step failed. Recommended Action: Review the Vault debug log in the following directory for detailed information about why the process failed: UNIX and Linux: /usr/openv/netbackup/logs/vault Windows: install_path\NetBackup\logs\vault To find the actual problem that caused the catalog backup (bpbackupdb) to fail, review the summary.log in each of the sidxxx directories that had problems: UNIX and Linux: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx Windows: install_path\NetBackup\vault\sessions\vault_name\sidxxx (where xxx is the session ID) Correct the problem and rerun the Vault job.

NetBackup status code: 295

Message: eject process could not obtain information about the robot Explanation: This error occurs when the eject process cannot collect information about the robotic library and its associated MAPs and volumes. Recommended Action: For detailed information about why the process fails, review the Vault debug log in the following directory: UNIX and Linux: /usr/openv/netbackup/logs/vault Windows: install_path\NetBackup\logs\vault Also review the summary.log in each of the sidxxx directories that had problems: UNIX and Linux: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx Windows: install_path\NetBackup\vault\sessions\vault_name\sidxxx (where xxx is the session ID) Correct the error and rerun the Vault session, vlteject command, or vltopmenu eject command.

NetBackup status code: 296

Message: process called but nothing to do Explanation: This error occurs in the following situations:

vlteject is called with -eject but the system has no tapes to eject vlteject is called with -eject and the eject is already done

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vlteject is called with -report and the reports are already done vlteject is called with -eject and -report, and both the eject and the reports

are done Recommended Action: This error is an informative one and does not require any action.

NetBackup status code: 297

Message: all volumes are not available to eject Explanation: This error occurs when an try is made to eject a non-existent or bad media ID during the eject phase of the following: a Vault session, a vlteject command, or a vltopmenu command. Possible reasons for this error are as follows:

The bad media ID was added by means of the vlt_ejectlist_notify script. The bad media ID is already in the MAP or not in the robotic library. The bad media ID is in a robotic drive. The bad media ID is in transit in the robotic library.

Recommended Action: Remove or correct the defective media ID from the vlt_ejectlist_notify script and rerun the Vault session. If the bad media ID is in the MAP or a drive or in transit, something is misconfigured.

NetBackup status code: 298

Message: the library is not ready to eject volumes Explanation: This error occurs if the robotic library is not in a state to support ejecting media. Possible reasons for this error include the following:

Currently, the library ejects media The library waits to eject media Currently, the library injects media The library waits to inject media

Recommended Action: Wait until the robotic library can support the eject action and rerun the Vault session, vlteject command, or vltopmenu command.

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NetBackup status code: 299

Message: there is no available MAP for ejecting Explanation: The robotic library you vault from does not have a MAP available for use and so media cannot be ejected. Recommended Action: Wait until the robotic librarys MAP is available for use and rerun the Vault session, vlteject command, or vltopmenu command.

NetBackup status code: 300

Message: vmchange eject verify not responding Explanation: During the eject process, the vmchange command is called with a -verify_eject call until all of the volumes for the request are in the MAP. This command call failed. Or it did not return the proper information to the Vault eject process. Recommended Action: Do the following, as appropriate:

Review the Vault debug log in the following directory for detailed information about why the process failed:
UNIX and Linux: /usr/openv/netbackup/logs/vault Windows: install_path\NetBackup\logs\vault

Also review the summary.log in each of the sidxxx directories that had problems: UNIX and Linux:/usr/openv/netbackup/vault/sessions/vault_name/sidxxx Windows:install_path\NetBackup\vault\sessions\vault_name\sidxxx (where xxx is the session ID) This error often indicates that the media were left in the off-site Vault volume group but physically reside in the robot or the robotic MAP. To solve this problem, do one of the following:

Manually remove any media that are in the off-site Vault volume group but are still in the robot. Inventory the robot. An inventory puts any media that were in the off-site Vault volume group back into the robotic volume group. Then, rerun the Vault sessions that failed.

NetBackup status code: 301

Message: vmchange api_eject command failed

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Explanation: During the eject process, the vmchange command is called with an -api_eject call to begin the process to eject media. This command call failed. Recommended Action: Review the Vault debug log in the following directory for detailed information about why the process failed: UNIX and Linux: /usr/openv/netbackup/logs/vault Windows: install_path\NetBackup\logs\vault Also review the summary.log in each of the sidxxx directories that had problems: UNIX and Linux: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx Windows: install_path\NetBackup\vault\sessions\vault_name\sidxxx (where xxx is the session ID) When the problem is resolved, rerun the Vault session, vlteject command, or vltopmenu command.

NetBackup status code: 302

Message: error encountered trying backup of catalog (multiple tape catalog backup) Explanation: This error occurs when the NetBackup command that was used for stage one of the two-stage catalog backup fails. Recommended Action: For the actual error that caused the failure, review the Vault debug log in the following directory: UNIX and Linux: /usr/openv/netbackup/logs/vault Windows: install_path\NetBackup\logs\vault Review the summary.log in each of the sidxxx directories that had problems: UNIX and Linux: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx Windows: install_path\NetBackup\vault\sessions\vault_name\sidxxx (where xxx is the session ID) In addition, review the admin debug log in the following directory:
UNIX and Linux: /usr/openv/netbackup/logs/admin Windows: install_path\NetBackup\logs\admin

Correct the error and rerun the Vault session.

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NetBackup status code: 303

Message: error encountered executing Media Manager command Explanation: This error occurs when a Media and Device Management command fails during a Vault job. Recommended Action: For the actual error that caused the command to fail, review the Vault debug log in the following directory: UNIX and Linux: /usr/openv/netbackup/logs/vault Windows: install_path\NetBackup\logs\vault Also review the summary.log in each of the sidxxx directories that had problems: UNIX and Linux: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx Windows: install_path\NetBackup\vault\sessions\vault_name\sidxxx (where xxx is the session ID) Try running the command (with the same arguments as in the log file) to see the actual error. Ensure that the Media and Device Management daemons are running. Also ensure that the robot is functional and you can communicate with it (for example, inventory the robot through the GUI).

NetBackup status code: 304

Message: specified profile not found Explanation: This error occurs when the profile name that is specified on the Vault command is not defined in the Vault configuration. Recommended Action: Rerun the Vault command with a profile name that is defined in the Vault configuration.

NetBackup status code: 305

Message: multiple profiles exist Explanation: This error may occur when duplicate profile names are defined in multiple Vault configurations and only the profile name is specified on the Vault command. Recommended Action: Rerun the Vault command with the triplet robot_name/vault_name/profile_name. The triplet uniquely identifies the profile in your Vault configuration.

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NetBackup status code: 306

Message: vault duplication partially succeeded Explanation: This error occurs when all selected images are not duplicated successfully. Recommended Action: Check the Vault and induplicate logs for cause of the failure.

NetBackup status code: 307

Message: eject process has already been run for the requested Vault session Explanation: This error occurs when vlteject is run to eject media for a session ID for which media has already been ejected. Recommended Action: Rerun vlteject for another session ID for which media has not been ejected.

NetBackup status code: 308

Message: no images duplicated Explanation: This error occurs when Vault failed to duplicate any images. Recommended Action: For more information, review the Vault debug log in the following directory: UNIX and Linux: /usr/openv/netbackup/logs/vault Windows: install_path\NetBackup\logs\vault Also review the summary.log in each of the sidxxx directories that had problems: UNIX and Linux: /usr/openv/netbackup/vault/sessions/<vault_name/>sidxxx Windows: install_path\NetBackup\vault\sessions\vault_name\sidxxx (where vault_name is the name of the vault, and xxx is the session ID) Look for the log entry that gives the total number of images processed. A common cause of failure is a lack of resources, such as no more media available in the specified pools for duplication. Correct the problem and rerun the Vault job. Note that the NetBackup scheduler retries a Vault job that terminates with this error. Review the admin debug log for induplicate entries and the bptm debug log.

NetBackup status code: 309

Message: report requested without eject being run

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Explanation: This error occurs when a report is run that requires media to have been ejected first. Recommended Action: Perform one of these actions:

Rerun vlteject or vltopmenu to eject the media for the session before you generate the reports. Reconfigure the profile to allow the eject step to be performed when the next Vault session for this profile runs. Disable the report generation in the profile for the reports that require media to be ejected.

NetBackup status code: 310

Message: Updating of Media Manager database failed Explanation: This error occurs when Vault physically ejects tapes but fails to update the EMM database to reflect the eject operation. A typical reason for this failure is that EMM detected a mismatch between the media type and its volume group. Recommended Action: To find the root cause of the error, review the Vault debug logs in the following directory: UNIX and Linux: /usr/openv/netbackup/logs/vault Windows: install_path\NetBackup\logs\vault To fix the issue may involve making configuration changes.

NetBackup status code: 311

Message: Iron Mountain Report is already created for this session Explanation: This error occurs when an Iron Mountain report has already been generated for the session. Recommended Action: None. This report cannot be generated again.

NetBackup status code: 312

Message: invalid container database entry Explanation: NetBackup Vault has found an invalid entry while reading the container database. Each container entry in the container database must follow the expected format. The container database exists in file cntrDB, which is located at install_path/netbackup/vault/sessions/cntrDB.

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Recommended Action: To get the line number of an invalid record in the container database, read the log file under the directory netbackup/logs/vault. Be aware that a Vault log may not exist unless the directory netbackup/logs/vault existed before the error occurred. Open the container database file cntrDB and correct that invalid entry. Note that this error occurs every time Vault reads this entry in cntrDB until either this invalid entry is deleted or it is corrected.

NetBackup status code: 313

Message: container does not exist in container database Explanation: The specified container does not have an entry in the container database. The container database exists in file cntrDB, which is located at install_path/netbackup/vault/sessions/cntrDB. Recommended Action: Verify that you put some media into this container by using the vltcontainers command. Verify that you did not delete it by using the vltcontainers -delete command.

NetBackup status code: 314

Message: container database truncate operation failed Explanation: An error occurs while truncating the container database. This error may occur during the modification or deletion of an entry from the container database. The container database exists in file cntrDB, which is located at install_path/netbackup/vault/sessions/cntrDB. Recommended Action: See the log file under the directory netbackup/logs/vault for more details. Be aware that a log file is not created unless the netbackup/logs/vault directory has already been created.

NetBackup status code: 315

Message: failed appending to container database Explanation: This error can occur while appending a container record to the container database. This error may occur with the addition, modification, or deletion of an entry from the container database. The container database exists in file cntrDB, which is located at install_path/netbackup/vault/sessions/cntrDB. Recommended Action: Read the relevant log file under the directory install_path/netbackup/logs/vault for more details. Be aware that if this directory does not already exist, a log file is not created.

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NetBackup status code: 316

Message: container_id is not unique in container database Explanation: NetBackup Vault has found a previously-existing entry for this container ID in the container database while adding it to the container database. Each container record in the container database must have a unique container ID. Note that the container database exists in file cntrDB, which is located at install_path/netbackup/vault/sessions/cntrDB. Recommended Action: Verify that you have specified the correct container ID.

NetBackup status code: 317

Message: container database close operation failed Explanation: This error occurs while closing the container database. This error may occur during the reading, addition, modification, or deletion of an entry from the container database. Note that the container database exists in file cntrDB, which is located at install_path/netbackup/vault/sessions/cntrDB. Recommended Action: Read the relevant log file under the directory netbackup/logs/vault for more details. Be aware that if this directory does not already exist, a log file is not created.

NetBackup status code: 318

Message: container database lock operation failed Explanation: This error occurs while locking the container database. This error may occur during the addition, modification, or deletion of an entry from the container database. Note that the container database exists in file cntrDB, which is located at install_path/netbackup/vault/sessions/cntrDB. Recommended Action: Read the relevant log file under the directory netbackup/logs/vault for more details. Be aware that if this directory does not already exist, a log file not created. If some other Vault operation uses the container database and locks it, wait until that operation completes and the container database is unlocked.

NetBackup status code: 319

Message: container database open operation failed Explanation: This error occurs while opening the container database. This error may occur during the reading, addition, modification, or deletion of an entry from

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the container database. Note that the container database exists in file cntrDB, which is located at install_path/netbackup/vault/sessions/cntrDB. Recommended Action: Read the relevant log file under the directory netbackup/logs/vault for more details. Be aware that if this directory does not already exist, a log file is not created.

NetBackup status code: 320

Message: the specified container is not empty Explanation: This error occurs if you try to delete a container from the container database, but the container still holds media. You can only delete empty containers. Recommended Action: Verify that you have specified the correct container ID. If you still want to delete this container from the container database, first empty it by doing either of the following:

Inject all the media it contains into a robot Clear the Vault container ID fields for these media from the EMM database by using vmchange -vltcid with a value of - .

Try to delete the container again.

NetBackup status code: 321

Message: container cannot hold any media from the specified robot Explanation: This error occurs while trying to place media from an unexpected EMM database host into a container. All the media that are placed in a container should belong to the same EMM database host. For example, you have media from a robot that belongs to one EMM database host. Then you try to put this media into a container that already holds media from the robots that belong to a different EMM database host. Recommended Action: Verify that you specified the correct container ID and media IDs. Read the relevant log file under the directory install_path/netbackup/logs/vault for more details. Be aware that if this directory does not already exist, a log file is not created.

NetBackup status code: 322

Message: cannot find vault in vault configuration file Explanation: NetBackup Vault cannot find an entry for the specified Vault name into the Vault configuration file. Note that the Vault configuration file is located at install_path/netbackup/db/vault/vault.xml.

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Recommended Action: Verify that you specified the correct Vault name. Read the relevant log file under the directory netbackup/logs/vault for more details. Be aware that if this directory does not already exist, a log file is not created.

NetBackup status code: 323

Message: cannot find robot in vault configuration file Explanation: NetBackup Vault cannot find an entry for the specified robot number in the Vault configuration file. Note that the Vault configuration file is located at install_path/netbackup/db/vault/vault.xml. Recommended Action: Verify that you specified the correct robot number. Read the relevant log file under the directory netbackup/logs/vault for more details. Be aware that if this directory does not already exist, a log file is not created.

NetBackup status code: 324

Message: invalid data found in retention map file for duplication Explanation: This error occurs when the retention mapping file (either generic or for a specific vault) contains invalid data. If the file contains too much or too little data or the user defines invalid retention levels in the file, this error occurs. The retention mapping file is used as follows: in a Vault session when a Vault profile duplication is configured with the Use mappings retention level configured for one of the copies for duplication. The product installs a mapping file template named retention_mappings in install_path/netbackup/db/vault. To specify a mappings file for any single vault, copy the retention_mappings template to another file and append the name of the vault. For example,
netbackup/db/vault/retention_mappings.V1

Recommended Action: Check the entries in the retention_mappings file.

NetBackup status code: 325

Message: unable to find policy/schedule for image using retention mapping Explanation: This error occurs with duplication of the backup policy or the schedule of an image by Vault. The Use mappings option on the Duplication tab of the Profile dialog box is selected, but the policy or the schedule no longer exists. Recommended Action: Verify whether or not the backup policy or the schedule that created the image still exists. If either one or both do not exist, the image is not duplicated through the Vault profile.

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NetBackup status code: 326

Message: specified file contains no valid entry Explanation: The specified file contains no valid entries for media IDs or the alphanumeric equivalent of bar codes. As per the expected format, each line should contain only one string that represents either a media ID or the bar code numeric equivalent. Recommended Action: Verify that each entry in the specified file does not exceed the string size limit: six characters for media IDs and 16 characters for the numeric equivalent of bar codes. Correct the invalid entries in the specified file and try the same operation again. Read the relevant log file under the directory install_path/netbackup/logs/vault for more details. Be aware that if this directory does not already exist, a log file is not created.

NetBackup status code: 327

Message: no media ejected for the specified vault session Explanation: This error occurs while moving media ejected by the specified Vault session to a container. Either the specified Vault session has not ejected any media, or you specified an incorrect Vault name or session ID. Recommended Action: Verify that you have specified the correct combination of Vault name and session ID. Verify that the specified Vault session has ejected at least one piece of media. Read the relevant log file under the directory netbackup/logs/vault for more details. Be aware that if this directory does not already exist, a log file is not created.

NetBackup status code: 328

Message: invalid container id Explanation: This error occurs while adding a container record to the container database. The container ID is found invalid. Note that the container database exists in file cntrDB, which is located at install_path/netbackup/vault/sessions/cntrDB. Recommended Action: Verify that the container ID does not contain any space characters, and that the string size is a maximum of 29 characters long.

NetBackup status code: 329

Message: invalid recall status

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Explanation: This error occurs while adding a container record to the container database. The container recall status is found invalid. Note that the container database exists in file cntrDB, which is located at install_path/netbackup/vault/sessions/cntrDB. Recommended Action: Verify that the recall status is either 1 or 0.

NetBackup status code: 330

Message: invalid database host Explanation: This error occurs while adding a container record to the container database. The EMM database host name is found invalid. Note that the container database exists in file cntrDB, which is located at install_path/netbackup/vault/sessions/cntrDB. Recommended Action: Verify that the EMM database host name does not contain any space characters, and that the string size is a maximum of 256 characters long.

NetBackup status code: 331

Message: invalid container description Explanation: This error occurs while adding a container record to the container database. The container description is found invalid. Note that the container database exists in file cntrDB, which is located at install_path/netbackup/vault/sessions/cntrDB. Recommended Action: Verify that the string size of the container description is a maximum of 25 characters long.

NetBackup status code: 332

Message: error getting information from EMM database Explanation: This error can occur while the backup process communicates with the EMM database to retrieve some information. Recommended Action: Do the following, as appropriate:

On UNIX and Linux, verify that the NetBackup Volume Manager (vmd) is running. On Windows, verify that the NetBackup Volume Manager service is running. See the process-specific error log directory for more details. UNIX and Linux: /usr/openv/netbackup/logs/process_name Windows: install_path\NetBackup\logs\process_name

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For example, if you get this error while running a Vault command (such as vltcontainers or vltopmenu), look at the following logs to learn why:
/usr/openv/netbackup/logs/vault

Note: The log file cannot be created unless the appropriate log directory such as /usr/openv/netbackup/logs/vault is already created.

NetBackup status code: 333

Message: error getting information from media manager command line Explanation: This error occurs when Vault cannot retrieve robot information such as map information, volume information, library status, and so on. It is an internal error. Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 334

Message: unable to receive response from robot; robot not ready Explanation: This error occurs when a problem exists with the robot. Recommended Action: Ensure that all Media and Device Management daemons are running or the robot is live and up.

NetBackup status code: 335

Message: failure occurred while suspending media for eject Explanation: This error occurs when Vault cannot suspend the media. It is an internal error. Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 336

Message: failure occurred while updating session information Explanation: Vault cannot update the session files. It is an internal error. Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 337

Message: failure occurred while updating the eject.mstr file

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Explanation: Vault cannot update the eject list file. It is an internal error. Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 338

Message: vault eject timed out Explanation: This error occurs when a problem exists with the robot. Recommended Action: Do the following, as appropriate:

Remove the media from the MAP if it is already full. Make sure that the MAP is closed properly.

NetBackup status code: 339

Message: vault configuration file format error Explanation: The Vault configuration file is malformed. Unless the file has been manually modified, this error is internal. Note that the Vault configuration file is located at install_path/netbackup/db/vault/vault.xml. Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 340

Message: vault configuration tag not found Explanation: An optional attribute may not appear in the Vault configuration file. This internal error generally does not cause problems in Vault's operation. Note that the Vault configuration file is located at install_path/netbackup/db/vault/vault.xml. Recommended Action: If Vault's operation is affected, contact customer support and send appropriate logs.

NetBackup status code: 341

Message: vault configuration serialization failed Explanation: Vault failed to write out the Vault configuration file. It is an internal error. Note that the Vault configuration file is located at install_path/netbackup/db/vault/vault.xml. Recommended Action: Contact customer support and send appropriate logs.

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NetBackup status code: 342

Message: cannot modify - stale view Explanation: This error can occur if an administration interface (NetBackup Administration Console or Vault Administration menu user interface) tries to modify the following:

A robot or vault or profile in between the read Operations of the same robot or vault Profile by another instance of an administration interface

Recommended Action: Check the latest attributes of the robot or vault or profile. To check, refresh the view in the NetBackup Administration Console or retrieve the attributes in the Vault Administration menu user interface again. Then retry the operation.

NetBackup status code: 343

Message: robot already exists Explanation: This error can occur during addition of a robot while a robot with the same name already exists. Recommended Action: Refresh the view in the NetBackup Administration Console or retrieve the attributes in the Vault Administration menu user interface again to see the robot.

NetBackup status code: 344

Message: vault already exists Explanation: This error can occur during addition of a vault if a vault with the same name already exists in the same robot. Recommended Action: Choose a different name for the vault.

NetBackup status code: 345

Message: profile already exists Explanation: This error can occur during addition of a profile if a profile with the same name already exists within the same vault. Recommended Action: Choose a different name for the profile.

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NetBackup status code: 346

Message: duplicate MAP Explanation: A duplicate MAP was added in the Vault configuration file. It is an internal error. Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 347

Message: vault configuration cache not initialized Explanation: This error should never occur. Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 348

Message: specified report does not exist Explanation: An invalid Vault report was requested for generation. It is an internal error. Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 349

Message: incorrect catalog backup policy Explanation: This error can occur when a Vault session tries to run a catalog backup. The specified policy for the catalog backup in the Vault profile is either blank or is not of type NBU-Catalog. Recommended Action: Verify that you specified a catalog backup policy for the catalog backup in the Vault profile and that the policy is of type NBU-Catalog.

NetBackup status code: 350

Message: incorrect vault catalog backup schedule Explanation: This error can occur when a Vault session tries to run a catalog backup. The specified Vault catalog backup schedule for catalog backup in the Vault profile is either blank or is not of type Vault Catalog Backup. Recommended Action: Verify that you specified a Vault Catalog Backup schedule for the catalog backup in the Vault profile. Also verify that the schedule is of type Vault Catalog Backup.

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NetBackup status code: 351

Message: all configured vault steps failed Explanation: This error occurs when multiple Vault steps are configured for a session and all of them fail. Recommended Action: For duplication and catalog backup steps, use the Activity Monitor to check the status of the respective jobs that Vault started. For Eject step status, check the Detailed Status tab of the Job Details dialog box for the Vault job.

NetBackup status code: 400

Message: Server Group Type is Invalid Explanation: The creation of a server group fails because the server group type is invalid. Recommended Action: Do the following, as appropriate:

Select a valid server group type: MediaSharing, Symantec OpsCenter, or AltServerRestore. For detailed troubleshooting information, create the admin debug log directory and retry the operation. Check the resulting debug logs. Additional debug information can be found in the log for nbemm (originator ID 111), which uses unified logging.

NetBackup status code: 401

Message: Server Group Already Exists Explanation: The attempt to create a server group failed. The server group already exists. Recommended Action: Do the following, as appropriate:

Verify that the specified server group name is not in use. Create the server group by specifying a name that is not currently in use. For detailed troubleshooting information, create the admin debug log directory and retry the operation. Check the resulting debug logs. Additional debug information can be found in the log for nbemm (originator ID 111), which uses unified logging.

NetBackup status code: 402

Message: Server Group Already Exists with a different type

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Explanation: The attempt to create a server group failed. The server group name is already in use by a server group with a different group type. Recommended Action: Do the following, as appropriate:

Verify that the specified server group name is not in use. Try to create the server group by specifying a name that is not currently in use. For detailed troubleshooting information, create the admin debug log directory and retry the operation. Check the resulting debug logs. Additional debug information can be found in the log for nbemm (originator ID 111), which uses unified logging.

NetBackup status code: 403

Message: Server Group Active State is not valid Explanation: The attempt to create a server group failed. The server group state was invalid. Recommended Action: Do the following, as appropriate:

Valid server group states are: ACTIVE and INACTIVE For detailed troubleshooting information, create the admin debug log directory and retry the operation. Check the resulting debug logs. Additional debug information can be found in the log for nbemm (originator ID 111), which uses unified logging.

NetBackup status code: 404

Message: Server Group does not exist Explanation: An operation was tried by using a server group that does not exist. Recommended Action: Do the following, as appropriate:

Verify that the specified media is correct. Verify the media ownership. Verify that the server group exists. Verify that the server where the operation is performed is a member of the owning server group. If not, try the operation from a server that is a member of the server group. For detailed troubleshooting information, create the admin debug log directory and retry the operation. Check the resulting debug logs. Additional debug

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information can be found in the log for nbemm (originator IDs 111 and 143), which uses unified logging.

NetBackup status code: 405

Message: Members server type not compatible with Server Group Explanation: The attempt to add or update a server group failed. A members server type was not valid for the specified server group type. Recommended Action: Do the following, as appropriate:

The Media Sharing server group can contain the following types of servers: Master, Media, NDMP, and cluster. For detailed troubleshooting information, create the admin debug log directory and retry the operation. Check the resulting debug logs. Additional debug information can be found in the log for nbemm (originator IDs 111 and 143), which uses unified logging.

NetBackup status code: 406

Message: The computer specified is not a member of the server group specified Explanation: A server that is not a member of the server group that owns the media performed an operation on a media. Recommended Action: Do the following, as appropriate:

Verify that the specified media is correct. Verify the media ownership Verify that the server where the operation is performed is a member of the owning server group. If not, try the operation from a server that is a member of the server group. For detailed troubleshooting information, create the admin debug log directory and retry the operation. Check the resulting debug logs. Additional debug information can be found in the log for nbemm (originator IDs 111 and 143), which use unified logging.

NetBackup status code: 407

Message: Members NetBackup version not compatible with Server Group Explanation: The attempt to add or update a server group failed. One of the server group members NetBackup version is not valid for the specified server group type.

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Recommended Action: Do the following, as appropriate:

Ensure that each member server has NetBackup 6.5 or later. For detailed troubleshooting information, create the admin debug log directory and retry the operation. Check the resulting debug logs. Additional debug information can be found in the log for nbemm (originator IDs 111 and 143), which uses unified logging.

NetBackup status code: 408

Message: Server Group is in use Explanation: The attempt to delete a server group that failed because the server group owns one or more media. Recommended Action: Do the following, as appropriate:

Ensure that the server group is not the owner of any media by running bpmedialist -owner group_name from the master server. For detailed troubleshooting information, create the admin debug log directory and retry the operation. Check the resulting debug logs. Additional debug information can be found in the log for nbemm (originator IDs 111 and 143), which uses unified logging.

NetBackup status code: 409

Message: Member already exists in server group Explanation: The attempt to add or update a server group failed because one of the server group members is the same as the one being added. Recommended Action: Do the following, as appropriate:

Ensure that the server group member that you add does not already exist in the group. For detailed troubleshooting information, create the admin debug log directory and retry the operation. Check the resulting debug logs. Additional debug information can be found in the log for nbemm (originator IDs 111 and 143), which uses unified logging.

NetBackup status code: 501

Message: You are not authorized to use this application. Explanation: The user is not authorized to use one of the NetBackup Java Administration utilities on the host that is specified in the login dialog box.

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Recommended Action: Check the auth.conf file on the host that is specified in the NetBackup-Java login dialog box for the proper authorization. If the auth.conf file does not exist, it must be created with the proper entry for this user name. More details on the auth.conf file are available. See NetBackup Administrator's Guide, Volume I.

NetBackup status code: 502

Message: No authorization entry exists in the auth.conf file for user name username. None of the NB-Java applications are available to you. Explanation: The user name is not authorized to use any NetBackup-Java applications on the host that is specified in the logon dialog box. Recommended Action: Check the auth.conf file on the computer (host name) specified in the NetBackup-Java logon dialog box for the proper authorization. If the file does not exist, create it with the proper entry for this user name. More details on the auth.conf file are available. See NetBackup Administrator's Guide, Volume I.

NetBackup status code: 503

Message: Invalid username. Explanation: For UNIX and Linux host logon, the NetBackup Java application server on the host where the logon is requested does not recognize the user name. For Windows host logon, the NetBackup-Java authentication service on the host where the logon is requested does not have sufficient privileges to grant the request. Recommended Action: Do the following, as appropriate:

For UNIX and Linux hosts: the user name must be a valid user name in the passwd file on the host that is specified in the logon dialog box. For Windows hosts: refer to the LogonUser function in the section titled Client/Server Access Control Functions of the Windows Platform Software Developers Kit to determine the required privileges.

NetBackup status code: 504

Message: Incorrect password. Explanation: For logon to a UNIX or Linux host, the user name is recognized on the host where the logon is requested, but the supplied password is incorrect.

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For logon to a Windows host, the attempt to log in the user failed. The failure can be due to an unrecognized user in the specified domain. Recommended Action: Do the following, as appropriate:

Enter the correct password. On Windows hosts: The exact error can be found in the bpjava-msvc log file.

For more details, refer to the LogonUser function in the section Client/Server Access Control Functions of the Windows Platform Software Developers Kit.

NetBackup status code: 505

Message: Can not connect to the NB-Java authentication service on host on the configured port - (port_number). Check the log file for more details. Explanation: The initial connection from the NetBackup-Java interface to its authentication service on (host) was on the configured_port_number that was mentioned in the error message. Either the port is in use by another application or the NetBackup-Java interface and its application server are not configured with the same port. The default port is 13722. The NetBackup Administration Console log file should contain more detail about this error. Recommended Action: Do the following, as appropriate:

On UNIX and Linux, compare the bpjava-msvc entry in the /etc/services file with the BPJAVA_PORT entry in the /usr/openv/java/nbj.conf file On Windows, compare the bpjava-msvc entry in the %systemroot%\system32\drivers\etc\services file with the install_path\java\setconf.bat file (Windows). The entries must match.

Ensure that no other application uses the port that is configured for the NetBackup-Java interface.

NetBackup status code: 506

Message: Cannot connect to the NB-Java user service on host on port port_number. If successfully logged in before, retry your last operation. Check the log file for more details. Explanation: After the NetBackup-Java authentication service validates the user name, a NetBackup-Java user service is used for all other service requests from the NetBackup-Java interface. Communication was tried between the NetBackup-Java interface and the user service on host (host) on the port number that was specified in the error message. More information about various port configuration options is available.

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See NetBackup Administrator's Guide, Volume I. The NetBackup Administration Console log file should contain more detail about this error.

On UNIX and Linux: the port configuration options are specified in the /usr/openv/netbackup/bp.conf file or through Administration Console Host Properties. On Windows: from the NetBackup Administration Console, select Host Properties. Select Properties on the Actions menu. The Port Ranges tab contains the port options.

Recommended Action: Do the following, as appropriate:

Restart the NetBackup-Java interface and log in again. If the problem persists, enable detailed debug logging. Restart the NetBackup-Java interface and examine the logs.

NetBackup status code: 507

Message: Socket connection to the NB-Java user service has been broken. Retry your last operation. Check the log file for more details. Explanation: The connection was broken to the NetBackup Java application server that is running on the NetBackup host (where you are logged in). The NetBackup Administration Console log file should contain more detail about this error. Recommended Action: Do the following, as appropriate:

Retry the last operation. If the problem persists, restart the NetBackup-Java interface and try again. If the problem still persists, enable detailed debug logging. Restart the NetBackup-Java interface and examine the logs. Note: You may have network or system problems unrelated to NetBackup.

NetBackup status code: 508

Message: Can not write file. Explanation: This cause of this error is one of the following:

The NetBackup-Java user service tries to write to a file that does not have write permissions. The solution is to enable write privileges.

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The NetBackup-Java user service tries to write to a temporary file whose unique name cannot be constructed. This condition is unlikely, but can result from an exhaustion of system resources (from the filling of the name space).

Recommended Action: Retrieve the specific details from the user service log files. Enable detailed debug logging as explained in the following topic:

NetBackup status code: 509

Message: Can not execute program. Explanation: The NetBackup-Java authentication or user service reported an error that relates to the creation (or demise) of a child job process. The NetBackup-Java service programs create separate jobs to accomplish specific tasks, as follows. The NetBackup-Java authentication service creates the NetBackup-Java user service. When it is created and connected to, the NetBackup-Java user service creates all other child processes on behalf of requests from the NetBackup-Java interface. The cause of status code 509 can be found in the appropriate log file, either for bpjava-msvc, bpjava-susvc, or bpjava-usvc. The cause can be categorized as one of the following:

A job (started by either the NetBackup-Java authentication service or user service) no longer exists and did not report its result status. The NetBackup-Java service cannot monitor a job (started by either the NetBackup-Java authentication service or user service). The reason it cannot monitor is probably due to a lack of system resources (insufficient memory). The maximum number of non-transient activity monitor jobs (>100) have already been started.

Recommended Action: Do the following, as appropriate:

If the problem persists, restart the NetBackup-Java interface and try again. If the problem still persists, enable detailed debug logging as explained in the following topic: Restart the NetBackup-Java interface and examine the logs.

The error is probably the result of a system resource issue. When detailed debug logging is enabled, you can retrieve the details from the bpjava-msvc, bpjava-susvc, or bpjava-usvc log files.

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NetBackup status code: 510

Message: File already exists: file_name Explanation: The NetBackup-Java user service try to create a file that already exists. Recommended Action: Remove the file, which can be identified in the user service log files.

NetBackup status code: 511

Message: NB-Java application server interface error. Explanation: In some instances, this message concludes with
Check the log file for more details.

This generic error for all non-socket IO/connection-broken related errors (status code 507) can occur when data is processed from the NetBackup-Java authentication or user services. The Java exception provides some additional detail about the error. This error usually results from system or network problems. Recommended Action: Do the following, as appropriate:

If the problem persists, restart the NetBackup-Java interface and try again. If the problem still persists, enable detailed debug logging as explained in the following topic: Restart the NetBackup-Java interface and examine the logs.

The error is probably the result of a system resource issue. When detailed debug logging is enabled, the details can be retrieved from the bpjava-msvc, bpjava-susvc, or bpjava-usvc log files.

NetBackup status code: 512

Message: Internal error - a bad status packet was returned by NB-Java application server that did not contain an exit status code. Explanation: The NetBackup-Java authentication or user service returned a data packet that indicated an error, but no status code or error message was contained within it. Recommended Action: Do the following, as appropriate:

If the problem persists, restart the NetBackup-Java interface and try again.

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If the problem still persists, enable detailed debug logging as explained in the following topic: Restart the NetBackup-Java interface and examine the logs.

The error is probably the result of a system resource issue. When detailed debug logging is enabled, the details can be retrieved from the bpjava-msvc, bpjava-susvc, or bpjava-usvc log files.

NetBackup status code: 513

Message: bpjava-msvc: the client is not compatible with this server version (server_version). Explanation: The NetBackup-Java application server (on the remote host you log in to) is not the same version as the NetBackup-Java interface on your local host. The two are therefore incompatible. Recommended Action: Do the following, as appropriate:

Log in to a different NetBackup remote host. Upgrade the NetBackup software on either of the following: the computer that is specified in the logon dialog box or the local host where you started the NetBackup Java interface.

NetBackup status code: 514

Message: NB-Java: bpjava-msvc is not compatible with this application version (application_version). You may try logon to a different NetBackup host or exit the application. The remote NetBackup host has to be configured with the same version of NetBackup as the host you started the application on. Explanation: In some instances, this message concludes with
Check the log file for more details.

The NetBackup-Java application server (on the remote host you log in to) is not the same version as the NetBackup-Java interface on your local host. The two are therefore incompatible. Recommended Action: Do the following, as appropriate:

Log in to a different NetBackup remote host. Upgrade the NetBackup software on either of the following: the specified computer in the logon dialog box or the local host where you started the NetBackup Java interface.

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NetBackup status code: 516

Message: Could not recognize or initialize the requested locale (locale_NB-Java_was_started_in). Explanation: This status concerns the UNIX or Linux locale configuration (or Windows regional settings) defined on the host that was specified in the NB-Java logon dialog box. At logon, the locale configuration is passed to the NB-Java authentication service. Status 516 is generated if the locale is not recognized or if the locale of the user service cannot be initialized. The rules in the following files determine how a valid locale is recognized: /usr/openv/msg/.conf on UNIX and Linux and install_path\msg\lc.conf on Windows. When the locale is validated, initialization of the locale in the user services environment is tried (by means of setlocale). Recommended Action: On the specified host in the NB-Java logon dialog box, check the configuration file to ensure that a mapping is available for the indicated locale. For information on locale configuration and mapping, refer to the NetBackup Administrator's Guide, Volume II. If there is a mapping, try to set the mapped locale on the host that was specified in the NB-Java logon dialog box. This system may not be configured properly.

NetBackup status code: 517

Message: Can not connect to the NB-Java user service via VNETD on host on port configured_port_number. If successfully logged in beforehand, retry your last operation. Check the log file for more details. Explanation: After the NB-Java authentication service validates the user name on the logon dialog box for access, all Administration console service requests use an NB-Java user service. Communication between the Administration console and user service is tried to host (host) on the specified port number in the error message by using VNETD. (The NB-Java configuration option NBJAVA_CONNECT_OPTION is set to 1.) The NetBackup Administration Console log file should contain more detail about this error. Recommended Action: Do the following, as appropriate:

On UNIX and Linux: Compare the VNETD entry in the /etc/services file with the VNETD_PORT entry in /usr/openv/java/nbj.conf On Windows: Compare the VNETD entry with the VNETD_PORT entry in the install_path\java\setconf.bat file. These entries must match.

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Ensure that no other application uses the port that is configured for VNETD.

NetBackup status code: 518

Message: No ports available in range (port_number) through (port_number) per the NBJAVA_CLIENT_PORT_WINDOW configuration option. Explanation: All the ports in the specified range are in use. Too many users (concurrent) of the NetBackup-Java interface or too few configured ports can cause this error. Recommended Action: Do the following, as appropriate:

Restart the NetBackup-Java interface and try again. If the problem persists, increase the range of ports by changing the NBJAVA_CLIENT_PORT_WINDOW option in the /usr/openv/java/nbj.conf file (UNIX and Linux) or the install_path\java\setconf.bat file (Windows).

NetBackup status code: 519

Message: Invalid NBJAVA_CLIENT_PORT_WINDOW configuration option value: (option_value). Explanation: The value for the NB-Java configuration option NBJAVA_CLIENT_PORT_WINDOW is invalid. Recommended Action: Correct the value in file /usr/openv/java/nbj.conf (UNIX and Linux) or install_path\java\setconf.bat file (Windows).

NetBackup status code: 520

Message: Invalid value for NB-Java configuration option (option_name): (option_value). Explanation: The specified NetBackup-Java configuration option has an invalid value. Recommended Action: Correct the value in file /usr/openv/java/nbj.conf (UNIX and Linux) or install_path\java\setconf.bat file (Windows).

NetBackup status code: 521

Message: NB-Java Configuration file (file_name) does not exist. Explanation: The configuration file for the NetBackup-Java interface was not found.

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Recommended Action: Make sure that the configuration file the NetBackup-Java interface exists and is properly formatted.

NetBackup status code: 522

Message: NB-Java Configuration file (file_name) is not readable due to the following error: (message). Explanation: The specified NetBackup-Java configuration file exists but is not readable. Recommended Action: Correct the file as specified in the message.

NetBackup status code: 523

Message: NB-Java application server protocol error. Explanation: In some instances, this message concludes with
Check the log file for more details.

The NetBackup-Java interface received an incorrectly formatted protocol sequence from its application server. Recommended Action: Do the following, as appropriate:

If the problem persists, restart the NetBackup-Java interface and try again. If the problem still persists, enable detailed debug logging as explained in the following topic: Restart the NetBackup-Java interface and examine the logs.

Note: The error is probably the result of a system resource issue. When detailed debug logging ID is enabled, the details can be retrieved from the bpjava-msvc, bpjava-susvc, or bpjava-usvc log files.

NetBackup status code: 525

Message: Cannot connect to the NB-Java authentication service via VNETD on (host) on port (vnetd_configured_port_number). Check the log file for more details. Explanation: The NB-Java authentication service authenticates the user name that is provided in the logon dialog box. Communication between the NetBackup Administration Console and the authentication service is tried to host host on the configured VNETD port number that error message specifies. The NetBackup Administration Console log file should contain more detail about this error.

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Recommended Action: Do the following, as appropriate:

On UNIX and Linux: Compare the VNETD entry in the /etc/services file with the VNETD_PORT entry in /usr/openv/java/nbj.conf On Windows: Compare the VNETD entry with the VNETD_PORT entry in the install_path\java\setconf.bat file. These entries must match. Ensure that no other application uses the port that is configured for VNETD.

NetBackup status code: 526

Message: bpjava authentication service connection failed Explanation: Cannot connect to the bpjava authentication service via NetBackup PBX at port 1556 (default). Recommended Action: Do the following, as appropriate:

Check that the PBX service or daemon has been started on the server and that NetBackup services are running. If the target server is running a release of NetBackup earlier than 7.0.1, the Java GUI attempts a further connection via the VNETD port 13724. No action is required. Check if the Java GUI properties (java/nbj.conf) have been set up to connect to a PBX port other than 1556.

NetBackup status code: 527

Message: bpjava user service connection if connection to pbx on port 1556 fails Explanation: Unable to connect to the bpjava user service using NetBackup PBX at port 1556 (default). Recommended Action: Do the following, as appropriate:

Check that the PBX service or daemon has been started on the server and that NetBackup services are running. If the target server is running a release of NetBackup earlier than 7.0.1, the Java GUI attempts a further connection via the VNETD port 13724. No action is required. Check if the Java GUI properties (java/nbj.conf) have been modified to attempt a PBX port other than 1556.

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NetBackup status code: 600

Message: an exception condition occurred Explanation: The synthetic backup job encountered an exception condition. Recommended Action: Contact customer support and send appropriate debug logs. A complete list of required logs and configuration information is available.

NetBackup status code: 601

Message: unable to open listen socket Explanation: The bpsynth process cannot open a socket to listen for incoming connections from the bptm or the bpdm processes that were started for the following: for reading backup images or for writing the synthetic image on the media servers. Recommended Action: Check the OS error that was reported in the error message, which bpsynth logged in the NetBackup error log. This error helps to diagnose the problem. Ensure that the bpsynth binary matches the installed NetBackup version. Retry the synthetic backup job. If the problem persists, contact customer support and provide the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 602

Message: cannot set non blocking mode on the listen socket Explanation: The bpsynth process is unable to set the non-blocking socket option on the listen socket. Recommended Action: Check the OS error that was reported in the error message, which was logged in the NetBackup error log. The error helps to diagnose the problem. Ensure that the bpsynth binary matches the installed NetBackup version. If the condition persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 603

Message: cannot register handler for accepting new connections Explanation: The bpsynth process cannot register the listen socket with the ACE reactor.

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Recommended Action: Ensure that the bpsynth binary matches the installed NetBackup version. Retry the synthetic backup job. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 604

Message: no target storage unit specified for the new job Explanation: A mismatch occurred between storage units that are known to NetBackup and the specified target storage unit. Recommended Action: Retry the synthetic backup job. If the problem persists, contact customer support and provide appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 605

Message: received error notification for the job Explanation: This error code is no longer used. Recommended Action: Submit a problem report along with appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 606

Message: no robot on which the media can be read Explanation: bpsynth returns this error when it cannot find a robot on which to read a particular media ID that contains backup images to be synthesized. The media ID is included in the message that bpsynth logs. This error should not occur. Recommended Action: Contact customer support and provide appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 607

Message: no images were found to synthesize Explanation: The database query to obtain the images to synthesize for the given policy did not return any images. Recommended Action: Ensure that a synthetic full backup has one full image (real or synthetic) and one or more subsequent incremental images (differential or cumulative) to synthesize. For a cumulative synthetic backup, there must be

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two or more incremental (differential or cumulative) images to synthesize. Adjust your schedules so the appropriate backup jobs complete successfully before the synthetic job is run. The scheduler does not retry a synthetic backup job that fails with this error code.

NetBackup status code: 608

Message: storage unit query failed Explanation: The database query to obtain all storage units failed. Recommended Action: Verify that the bpdbm process is running and that no errors were logged to the NetBackup error log. Restart the bpdbm process (on UNIX and Linux), or the NetBackup Database Manager Service (on Windows) and retry the synthetic backup job. If the problem persists, contact customer support and send the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 609

Message: reader failed Explanation: The bptm or the bpdm reader process was terminated with an error. Recommended Action: Refer to the NetBackup error log for the errors that the bpsynth and bptm or bpdm reader logged. The error message should contain the actual error that the bptm or the bpdm reader reports. Refer to the NetBackup Troubleshooting Guide for information on the error that the bptm or the bpdm reader reports. The media may not be present or is defective or the drive that was used for reading the media is defective. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 610

Message: end point terminated with an error Explanation: An error indication was received on the connection to the bptm or the bpdm process. Recommended Action: Review the errors in the NetBackup error log that the following processes logged: bpsynth and bptm or bpdm. Refer to the debug logs for these processes for more information. The connection may have broken due to the following: an error condition that the bptm or the bpdm process detects or network problems between the master and the media server. Check the network

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connectivity between the master and the media server. Retry the job and if the problem persists, contact customer support and send the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 611

Message: no connection to reader Explanation: A connection to the bptm or the bpdm reader process does not exist to communicate with the reader. Recommended Action: This error should not occur. Submit a problem report along with the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 612

Message: cannot send extents to bpsynth Explanation: This error code is no longer used. Recommended Action: Submit a problem report along with appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 613

Message: cannot connect to read media server Explanation: The bpsynth process was unable to connect to the media server to read a backup image. Recommended Action: Ensure that network connectivity exists between the master server and the specified media server. Examine the NetBackup error log for any error messages that bpsynth logged. For more information, refer to the debug logs for bpsynth on the master server and bpcd and bptm or bpdm on the media server. A complete list of required logs and configuration information is available.

NetBackup status code: 614

Message: cannot start reader on the media server Explanation: The bpsynth process was unable to start the bptm or the bpdm process to read a backup image to be synthesized. Recommended Action: Do the following, as appropriate:

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Examine the NetBackup error log for any errors that bpsynth logged. For more information, refer to the following debug logs: for bpsynth on the master server and for bpcd and bptm or bpdm on the media server. Ensure that the bptm or the bpdm binaries on the media server are executable and are not corrupt. Try running bptm or bpdm commands locally on the media server to ensure that the binary is executable and not corrupt. For instance, you can run the following command
/bp/bin/bptm -count -rn 0 -rt 8

where robot number is 0 and the robot type is 8. The robot type that corresponds to the robot number can be taken from the command line that is logged in the debug log for bptm. This command displays the counts for the up, shared, and assigned drives in the robot. A complete list of required logs and configuration information is available.

NetBackup status code: 615

Message: internal error 615 Explanation: This error code is no longer used. Recommended Action: Submit a problem report along with appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 616

Message: internal error 616 Explanation: This error code is no longer used. Recommended Action: Submit a problem report along with appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 617

Message: no drives available to start the reader process Explanation: No drives are available to start the bptm process to read a backup image to be synthesized. Recommended Action: Ensure that sufficient drives are available before you restart the job.

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NetBackup status code: 618

Message: internal error 618 Explanation: This error code is no longer used. Recommended Action: Contact customer support and send the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 619

Message: internal error 619 Explanation: This error code is no longer used. Recommended Action: Contact customer support and send the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 620

Message: internal error 620 Explanation: This error code is no longer used. Recommended Action: Contact customer support and send the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 621

Message: unable to connect to bpcoord Explanation: This error code is no longer used. Recommended Action: Submit a problem report along with appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 622

Message: connection to the peer process does not exist Explanation: The underlying connection to the peer bptm or bpdm process does not exist. This error should not occur. Recommended Action: Contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

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NetBackup status code: 623

Message: execution of a command in a forked process failed Explanation: The failure normally occurs during the execution of a command on a media server through bpcd. Examine the NetBackup error log for additional error messages. Also refer to the debug logs for bpsynth (on the master server) and bpcd (on the media server) to get an explanation of the failure. A common cause of the failure is insufficient memory, file system full, or insufficient swap space. Recommended Action: Retry the job and if the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 624

Message: unable to send a start command to a reader or a writer process on media server Explanation: The bpsynth process is unable to send a command to the bptm or the bpdm process on the media server. Recommended Action: Ensure that network connectivity exists between the master and the media server. Look for additional error messages in the NetBackup error log. More detailed information is present in the debug logs for bpsynth (on master server) and bptm or bpdm on the media server. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 625

Message: data marshalling error Explanation: Problems were encountered while sending data over the connection. This error should not occur. Recommended Action: Contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 626

Message: data un-marshalling error Explanation: Problems were encountered in the parsing of the messages that bpsynth received. This error should not occur.

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Recommended Action: Contact customer support and send the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 627

Message: unexpected message received from bpsynth Explanation: This error code is no longer used. Recommended Action: Submit a problem report along with appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 628

Message: insufficient data received Explanation: This error occurs in the following situation: partial data is read from the input socket and cannot be parsed until the remaining data that comprises the message is read. The lower layers encounter this error; it should not cause a process to be terminated. Recommended Action: If this error causes the bpsynth binary to hang or malfunction, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 629

Message: no message was received from bptm Explanation: This error is returned when no message is received from bptm process in response to the command or query executed by using bptm. Recommended Action: Look for additional error messages in the following logs: the NetBackup error log and the debug logs for bpsynth on the master server and bptm on the media server. A system condition (insufficient memory, file system full, insufficient swap space) on the media server may prevent the bptm process from sending the response. Verify the network connectivity between the master and the media server. If no explanation is found for the failure and the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 630

Message: unexpected message was received from bptm

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Explanation: This error code is no longer used. Recommended Action: Contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 631

Message: received an error from bptm request to suspend media Explanation: The bpsynth process was unable to suspend a media that contained one or more images to be synthesized. A message in the bpsynth legacy log lists the media IDs to be suspended. The bpsynth log also includes a failure message to indicate which particular media in the list was not suspended. media (ordinal) indicates the unsuspended media by means of its order in the list. For example, if the unsuspended media was the second media in the list, the failure message says media (1). Recommended Action: Examine the bptm debug log for more information on the reason for the suspend failure. The bpsynth process ignores this error and continues to process. It has the potential to fail later if the media with the images to be read gets assigned to another backup or restore job. If the synthetic backup job fails, fix the condition that lead to the suspend failure and retry the job.

NetBackup status code: 632

Message: received an error from bptm request to un-suspend media Explanation: The bpsynth process was unable to un-suspend a media that it suspended at the start of the synthetic backup job. A message in the bpsynth legacy log lists the media IDs to be un-suspended. The bpsynth log also includes a failure message to indicate which particular media in the list was not un-suspended. media (ordinal) indicates the media by means of its order in the list. For example, if the media that was not un-suspended was the second media in the list, the failure message says media (1). Recommended Action: Look at the debug log for the bptm process on the media server for an explanation of the un-suspend failure and the media ID. Try to un-suspend the tape manually by using the bpmedia command.

NetBackup status code: 633

Message: unable to listen and register service via vnetd Explanation: This error code is no longer used. Recommended Action: Submit a problem report along with appropriate logs.

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A complete list of required logs and configuration information is available.

NetBackup status code: 634

Message: no drives available to start the writer process Explanation: The bpsynth process cannot start the synthetic backup job because no drives were available in the target storage unit for the writer. The storage unit may be in use by a restore or another synthetic backup job. Recommended Action: Ensure that the target storage unit that is configured for the synthetic backup schedule has an available drive to write the synthetic backup image.

NetBackup status code: 635

Message: unable to register handle with the reactor Explanation: Unable to register a handle with the ACE reactor to monitor events on the handle. This error can occur in bpsynth. Recommended Action: Examine NetBackup error log for any errors that were logged for the job. Refer to the debug logs for bpsynth for more information. Retry the synthetic backup job. If the problem persists, contact customer support and send the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 636

Message: read from input socket failed Explanation: The read from an input socket failed. The underlying connection has been broken. Recommended Action: The bpsynth process encountered an error while reading from an input socket. The socket may be between bpsynth and bptm or bpdm. The errno that was logged to the NetBackup error log indicates the reason for the failure. For more information, refer to the following: the debug log for bpsynth (on the master server) and for the bptm or the bpdm reader or writer processes (on the media server). Check the network connectivity between the master and the media server. Rerun the synthetic backup job. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

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NetBackup status code: 637

Message: write on output socket failed Explanation: The write to an output socket failed. The underlying connection has been broken. Recommended Action: The bpsynth process encountered an error while writing to an output socket. The socket is between bpsynth and bptm or bpdm. The errno that logged to the NetBackup error log indicates the reason for the failure. For more information, refer to the following: the debug log for bpsynth (on the master server) and for the bptm or the bpdm reader or writer process (on the media server). Check the connectivity between the master and the media server. Retry the synthetic backup job. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 638

Message: invalid arguments specified Explanation: The bpsynth command fails with this error code if incorrect arguments were specified. Recommended Action: Refer to the bpsynth command line arguments (by using -help) for the correct argument specification. If the synthetic backup job was started manually by the command line, correct the arguments to bpsynth and rerun the job. If the synthetic backup job was scheduled or started with the console, ensure that the bpsynth and the nbjm binaries match the installed NetBackup version.

NetBackup status code: 639

Message: specified policy does not exist Explanation: The policy that was specified on the bpsynth command does not exist in the database. Either the command line or nbjm initiated the bpsynth command. If nbjm initiated it, the policy may have been deleted after nbjm started bpsynth and before bpsynth issued the database query. Recommended Action: If bpsynth is initiated with the command line, rerun the command for an existing policy. If the problem persists after you verify the following, contact customer support and send the appropriate logs:

The synthetic backup job was scheduled or started by using the NetBackup Administration Console (manual start).

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The policy exists in the bppllist command configuration. Check the logs for nbjm, which uses unified logging (OID 117).

A complete list of required logs and configuration information is available.

NetBackup status code: 640

Message: specified schedule was not found Explanation: The schedule on the bpsynth command did not exist in the specified policy definition in the database due to either of the following:

The command line initiated the bpsynth command The specified schedule was deleted from the policy after nbjm started bpsynth, before bpsynth issued the database query.

Recommended Action: If the command line initiated bpsynth, do the following: rerun the command with the correct synthetic schedule label defined in the policy of the synthetic backup job to be run. If the synthetic backup job was scheduled or started with the NetBackup Administration Console, define a new schedule in the policy and retry the job. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 641

Message: invalid media type specified in the storage unit Explanation: The media type that was specified in the target storage unit is invalid for synthetic backup. Synthetic Backup images can only be written to disk, disk staging, and Media Manager type of storage units. Recommended Action: Ensure that the target storage unit that was configured for synthetic backup is a disk, disk staging, or Media Manager type (not NDMP type). Rerun synthetic backup with the appropriate storage unit.

NetBackup status code: 642

Message: duplicate backup images were found Explanation: The database query returned duplicate backup IDs. This error should not occur. Recommended Action: Contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

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NetBackup status code: 643

Message: unexpected message received from bpcoord Explanation: This error code is no longer used. Recommended Action: Submit a problem report along with appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 644

Message: extent directive contained an unknown media id Explanation: This error code is no longer used. Recommended Action: Contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 645

Message: unable to start the writer on the media server Explanation: The bpsynth process was unable to start the following: the bptm or the bpdm process on the media server that is associated with the target storage unit to write the synthetic image. Recommended Action: Examine the NetBackup error log for any messages that bpsynth logged. For more information, refer to the following: the debug logs for bpsynth on the master server and bpcd and bptm or bpdm on the media server. Ensure that the bptm or the bpdm binaries on the media server are executable and are not corrupt. Try to run the bptm or the bpdm commands locally on the media server to ensure that the binary is executable and not corrupt. For instance, you can run the following command:
install_path/netbackup/bin/bptm -count -rn 0 -rt 8

where robot number is 0 and robot type is 8. The robot type that corresponds to the robot number can be taken from the command line that is logged in the debug log for bptm. This command displays the counts for the up, shared, and assigned drives in the robot. In case the synthetic image is to be written to a disk storage unit, verify the bpdm binary by running the following command:
install_path/netbackup/bin/bpdm

It should print the following:

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bpdm: media manager operation not specified

Retry the synthetic backup job. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 646

Message: unable to get the address of the local listen socket Explanation: The bpsynth process cannot obtain the address of the opened listen socket. The bpsynth process needs the address to receive incoming connections from the bptm or the bpdm processes, which were started to read the source images. This problem should not happen. The library call used to retrieve the address of the listen socket relies on the underlying system call to obtain the socket address. The errno that the system call reports is included in the error message and should help to diagnose the problem. Recommended Action: Rerun the synthetic backup job. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 647

Message: validation of synthetic image failed Explanation: This error is returned when bpsynth receives an error from the database call to validate the synthetic image. Recommended Action: This error may indicate a problem in the synthetic backup process. Examine the NetBackup error log for any messages that the following processes logged: bpsynth and bptm or bpdm. Look at the debug logs for these processes for additional information. If you cannot resolve the problem, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 648

Message: unable to send extent message to BPXM Explanation: The bpsynth process cannot send extent information to the bptm or the bpdm process that was started to read a specified backup image to synthesize. Recommended Action: This error indicates a communication problem between bpsynth and the bptm or the bpdm reader process on the media server. Ensure that

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the media server is accessible and that the bptm or the bpdm process is running on the media server. Examine the NetBackup error log for any errors that the following logged: bpsynth (on the master server) and the bptm or the bpdm reader process (on the media server). Examine the debug logs for bpsynth and bptm or bpdm for additional information. Rerun the synthetic backup job. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 649

Message: unexpected message received from BPXM Explanation: This error code is no longer used. Recommended Action: Submit a problem report along with appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 650

Message: unable to send extent message to bpcoord Explanation: This error code is no longer used. Recommended Action: Submit a problem report along with appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 651

Message: unable to issue the database query for policy Explanation: The bpsynth process was unable to send the database query for policy. Recommended Action: This error indicates a communication problem between bpsynth and bpdbm. Ensure that bpdbm is running and the bpdbm binary matches the installed NetBackup version. Examine the NetBackup error log for any errors that bpdbm and bpsynth logged. Examine the debug logs for bpsynth and bpdbm for additional information. Restart the bpdbm process (on UNIX and Linux) or the NetBackup Database Manager Service (on Windows) and rerun the synthetic backup job. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

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NetBackup status code: 652

Message: unable to issue the database query for policy information Explanation: The bpsynth process was unable to send the database query for detailed information about the policy. Recommended Action: This error indicates a communication problem between bpsynth and bpdbm. Ensure that bpdbm is running. Examine the NetBackup error log for any errors that bpdbm and bpsynth logged. Examine the debug logs for bpsynth and bpdbm for additional information. Restart the bpdbm process (on UNIX and Linux) or the NetBackup Database Manager Service (on Windows) and rerun the synthetic backup job. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 653

Message: unable to send a message to bpccord Explanation: This error code is no longer used. Recommended Action: Contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 654

Message: internal error 654 Explanation: This error code is no longer used. Recommended Action: Contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 655

Message: no target storage unit was specified via command line Explanation: No target storage unit was specified on the bpsynth command line (-S). Recommended Action: Rerun bpsynth with the target storage unit specified by the -S option.

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NetBackup status code: 656

Message: unable to send start synth message to bpcoord Explanation: This error code is no longer used. Recommended Action: Contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 657

Message: unable to accept connection from the reader Explanation: The bpsynth process was unable to accept the connection from the bptm or the bpdm reader process that runs on the media server. Recommended Action: Examine the NetBackup error log for any errors that bpsynth and bptm or the bpdm reader process logged. The message that bpsynth logged includes the error (errno) reported by the system call. Refer to the debug logs for bpsynth on the master server and bptm or the bpdm process on the media servers for more information. Ensure that network connectivity exists between the master and the media servers. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 658

Message: unable to accept connection from the writer Explanation: The bpsynth process was unable to accept the connection from the bptm or the bpdm writer process that runs on the media server. Recommended Action: Examine the NetBackup error log for any errors that bpsynth and the bptm or the bpdm writer process logged. The message that bpsynth logged includes the error (errno) reported by the system call. Also refer to the debug logs for bpsynth on the master server and bptm or the bpdm process on the media server for more information. Ensure that network connectivity exists between the master and the media servers. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 659

Message: unable to send a message to the writer child process

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Explanation: The bpsynth process was unable to send the message that contains the following to the bptm or the bpdm writer: the hostname and the port number of the bptm or the bpdm reader. Recommended Action: Examine the NetBackup error log for any errors that bpsynth and the bptm or the bpdm writer process logged. Refer to the following for more information: the debug logs for bpsynth on the master server and the bptm or the bpdm process on the media server. Ensure that network connectivity exists between the master and the media servers. If the problem persists, contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 660

Message: a synthetic backup request for media resources failed Explanation: The request for resources failed due to an internal NetBackup error. Recommended Action: Create logs as explained in the following topics: Rerun the job. Then send the logs to customer support. More information is available about unified logs.

NetBackup status code: 661

Message: unable to send exit message to the BPXM reader Explanation: The bpsynth process cannot send the exit message to indicate the end of extents messages to the following: bptm or the bpdm reader process on the media server. The network connection between the master and the media server may have terminated or the bptm or the bpdm reader process has terminated. Recommended Action: Check the network connectivity between the master and the media server. Examine the NetBackup error log for any errors that bpsynth and bptm or the bpdm reader process logged. Examine the debug logs for bpsynth on the master server and bptm or the bpdm reader process on the media servers for more detailed information. If the problem persists, contact customer support and provide the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 662

Message: unknown image referenced in the synth context message from BPXM

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Explanation: The bpsynth process received an extent message from the bptm or the bpdm reader with reference to a media ID that was unknown to bpsynth. This error should not occur. Recommended Action: Contact customer support and provide the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 663

Message: image does not have a fragment map Explanation: The bpsynth process received an image without a fragment map from bpdbm. This error should not occur. Recommended Action: Contact customer support and provide the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 664

Message: zero extents in the synthetic image, cannot proceed Explanation: The bpsynth process receives zero extents from bpdbm. This error should not occur. Recommended Action: Contact customer support and provide the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 665

Message: termination requested by bpcoord Explanation: This error code is no longer used. Recommended Action: Contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 667

Message: unable to open pipe between bpsynth and bpcoord Explanation: This error code is no longer used. Recommended Action: Contact customer support and send appropriate logs.

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A complete list of required logs and configuration information is available.

NetBackup status code: 668

Message: pipe fgets call from bpcoord failed Explanation: This error code is no longer used. Recommended Action: Contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 669

Message: bpcoord startup validation failure Explanation: This error code is no longer used. Recommended Action: Contact customer support and send appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 670

Message: send buffer is full Explanation: This error code is no longer used. Recommended Action: Contact customer support and provide the appropriate logs. A complete list of required logs and configuration information is available.

NetBackup status code: 671

Message: query for list of component images failed Explanation: A new synthetic image cannot be formed because of a problem with the required component images. For example: a new, synthetic full backup is tried from the previous full image from Sunday and from the five differential incremental images from Monday through Friday. This error occurs if any of those images (except the most recent image on Friday) has expired. Recommended Action: Run a non-synthetic backup (either a new full or new cumulative), depending on the type of backup that failed.

NetBackup status code: 800

Message: resource request failed

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Explanation: The nbjm process was unable to get the required resources for a job. An EMM reason string that appears in the Activity Monitor job details display and in the nbjm debug log accompanies this status code. The EMM reason string identifies the reason for the failed resource request. Recommended Action: Locate the EMM reason string, correct the problem, and rerun the job. Some generic EMM reason strings (such as Disk volume is down) may require generating some reports to determine the cause of the failure. Generate the report by using either bperror or various log entry reports, such as Reports > Disk Reports > Disk Logs in the NetBackup Administration Console.

NetBackup status code: 801

Message: JM internal error Explanation: The nbjm process encountered an internal error. Recommended Action: If the problem persists, submit a report with the following items.

Unified logging files on the NetBackup server for nbpem (originator ID 116), nbjm (117), nbrb (118), and PBX (103). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). Legacy logs:

On the NetBackup master server for bpbrm, bpjobd, bpcompatd, bpdbm, and nbproxy On the media server for bpcd, bpbrm, and bptm or bpdm On the client for bpcd and bpbkar

Legacy logs are in subdirectories under /usr/openv/netbackup/logs/ (UNIX and Linux) or install_path\Netbackup\logs\ (Windows). If the directories do not exist, create directories for each of these processes and rerun the job.

Contents of /usr/openv/db/jobs/trylogs (UNIX and Linux) or install_path\NetBackup\db\jobs\trylogs (Windows).

bpdbjobs output: run bpdbjobs to obtain the state and status of all jobs.

NetBackup status code: 802

Message: JM internal protocol error

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Explanation: nbjm returns this error whenever a protocol error occurs with an external process that tries to communicate with nbjm. External processes include bptm, tpreq, bplabel, dqts, vmphyinv, or nbpem. Recommended Action: Ensure that the NetBackup software on the master and the media server is from an official NetBackup release. If the problem persists, submit a report with the following items.

Unified logging files on the NetBackup server for nbpem (originator ID 116), nbjm (117), nbrb (118), and PBX (103). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). Legacy logs:

On the NetBackup master server for bpbrm, bpjobd, bpcompatd, bpdbm, and nbproxy On the media server for bpcd, bpbrm, and bptm or bpdm On the client for bpcd and bpbkar

Legacy logs are in subdirectories under /usr/openv/netbackup/logs/ (UNIX and Linux) or install_path\Netbackup\logs\ (Windows). If the directories do not exist, create directories for each of these processes and rerun the job.

Contents of /usr/openv/db/jobs/trylogs (UNIX and Linux) or install_path\NetBackup\db\jobs\trylogs (Windows).

bpdbjobs output: run bpdbjobs to obtain the state and status of all jobs.

NetBackup status code: 803

Message: JM terminating Explanation: A service request for an existing or a new job was received when the nbjm process was shutting down. Recommended Action: If nbjm was not terminated explicitly (by entering the /usr/openv/netbackup/bin/bp.kill_all command on UNIX and Linux or install_path\NetBackup\bin\bpdown on Windows), submit a report with the following items.

Unified logging files on the NetBackup server for nbpem (originator ID 116), nbjm (117), nbrb (118), and PBX (103). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows).

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Legacy logs:

On the NetBackup master server for bpbrm, bpjobd, bpcompatd, bpdbm, and nbproxy On the media server for bpcd, bpbrm, and bptm or bpdm On the client for bpcd and bpbkar

Legacy logs are in subdirectories under /usr/openv/netbackup/logs/ (UNIX and Linux) or install_path\Netbackup\logs\ (Windows). If the directories do not exist, create directories for each of these processes and rerun the job.

Contents of /usr/openv/db/jobs/trylogs (UNIX and Linux) or install_path\NetBackup\db\jobs\trylogs (Windows).

bpdbjobs output: run bpdbjobs to obtain the state and status of all jobs.

NetBackup status code: 805

Message: Invalid jobid Explanation: The nbjm process received an invalid job ID in the request. Recommended Action: The requested operation may refer to a job that no longer exists or is not known to nbjm. Or the job ID is invalid (less than or equal to 0). Ensure that the command used to start the job did not specify a job ID already in use by another job. If the problem persists, submit a report with the following items.

Unified logging files on the NetBackup server for nbpem (originator ID 116), nbjm (117), nbrb (118), and PBX (103). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). Legacy logs:

On the NetBackup master server for bpbrm, bpjobd, bpcompatd, bpdbm, and
nbproxy

On the media server for bpcd, bpbrm, and bptm or bpdm On the client for bpcd and bpbkar

Legacy logs are in subdirectories under /usr/openv/netbackup/logs/ (UNIX and Linux) or install_path\Netbackup\logs\ (Windows). If the directories do not exist, you must create directories for each of these processes and rerun the job.

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Contents of /usr/openv/db/jobs/trylogs (UNIX and Linux) or install_path\NetBackup\db\jobs\trylogs (Windows).

bpdbjobs output: run bpdbjobs to obtain the state and status of all jobs.

NetBackup status code: 806

Message: this mpx group is unjoinable Explanation: This error is a timing problem. It can happen if the job was added to a multiplexed group when bpbrm terminates due to an error condition. Note that the resource broker (nbrb) does the allocation of a multiplexed group, whereas the job manager (nbjm) starts and monitors the bpbrm process. Recommended Action: If the failed job is scheduled and the retry count allows it, nbpem submits the job again. If the failed job was initiated manually, submit it again.

NetBackup status code: 807

Message: not externalized Explanation: Not available. Recommended Action: Not available.

NetBackup status code: 811

Message: failed to communicate with resource requester Explanation: Job manager (nbjm) tries to notify a process (usually bptm) of the status of a resource it requested. That notification fails because of a communication problem. Recommended Action: Do the following, as appropriate:

Verify connectivity between the master and the media server. Verify Private Branch Exchange (PBX) configuration and permissions. For information on PBX is available.

NetBackup status code: 812

Message: failed to communicate with resource broker Explanation: Job manager (nbjm) tries to make a request to the resource broker (nbrb). The request fails because of a communication problem. Recommended Action: Do the following, as appropriate:

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Verify connectivity between the master sever and the EMM server. Verify Private Branch Exchange (PBX) configuration and permissions. For information on PBX is available.

NetBackup status code: 813

Message: duplicate reference string specified Explanation: The reference string is the file name specified on the -f option of the tpreq command. The specified file name on tpreq is already in use by another tpreq. Recommended Action: Choose a unique name not already in use.

NetBackup status code: 818

Message: retention level mismatch Explanation: A job fails with this error code if the retention level of the allocated media does not match the retention level configured in the policy. RecommendedAction:Contact NetBackup Technical Support and provide relevant supporting materials.

NetBackup status code: 819

Message: unable to communicate with JM proxy Explanation: The job manager cannot communicate with nbproxy. Recommended Action: Restart the job manager. If the condition persists, please contact NetBackup Support and provide relevant supporting materials.

NetBackup status code: 823

Message: no BRMComm to join Explanation: The job was unable to join the multiplex group. This error is an internal error. Recommended Action: Submit a report with the following items.

Unified logging files on the NetBackup server for nbpem (originator ID 116), nbjm (117), nbrb (118), and PBX (103). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). The following legacy logs:

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On the NetBackup master server for bpbrm, bpjobd, bpcompatd, bpdbm, and
nbproxy

On the media server for bpcd, bpbrm, and bptm or bpdm On the client for bpcd and bpbkar

Legacy logs are in subdirectories under /usr/openv/netbackup/logs/ (UNIX and Linux) or install_path\Netbackup\logs\ (Windows). If the directories do not exist, create directories for each of these processes and rerun the job.

Contents of /usr/openv/db/jobs/trylogs (UNIX and Linux) or install_path\NetBackup\db\jobs\trylogs (Windows).

bpdbjobs output: run bpdbjobs to obtain the state and status of all jobs.

NetBackup status code: 830

Message: drive(s) unavailable or down Explanation: All configured drive that can be used for this job are down. One of the following has occurred:

No drives are configured for the media requested for the job. The job requires an NDMP drive path, but no NDMP drive paths are up or configured. The job cannot use an NDMP drive path, but these are the only drive paths that are up or configured for the drive.

Recommended Action: Do the following:

Make sure the drives and drive paths are up and correct for the media that you configure. Verify that ltid is running on the required media server, and that the media server is active for tape. Use the device monitor to start up the drives paths if they are down. If the drives are downed again, clean the drives.

NetBackup status code: 831

Message: image has been validated Explanation: A job retry attempt fails because the image from the previous attempt has already been validated. This error can occur if nbjm shuts down before it receives the job success status. This status code indicates a timing problem only.

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Recommended Action: No corrective action is required.

NetBackup status code: 832

Message: failed to write discover data to a file Explanation: The Job Manager (nbjm) is unable to write a temporary file in the netbackup/bin/bpsched.d directory. Recommended Action: Make sure that the file system is not full.

NetBackup status code: 833

Message: error parsing discovered XML data Explanation: The Job Manager was unable to parse the XML document returned from discovery. This error is an internal error. Recommended Action: Submit a report with the following items:

Unified logging files on the NetBackup server for nbpem (originator ID 116), nbjm (117), nbrb (118), and PBX (103). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). The following legacy logs:

On the NetBackup master server for bpbrm, bpjobd, bpcompatd, bpdbm, and
nbproxy

On the media server for bpcd, bpbrm, and bptm or bpdm On the client for bpcd and bpbkar

Legacy logs are in subdirectories under /usr/openv/netbackup/logs/ (UNIX and Linux) or install_path\Netbackup\logs\ (Windows). If the directories do not exist, create directories for each of these processes and rerun the job.

Contents of /usr/openv/db/jobs/trylogs (UNIX and Linux) or install_path\NetBackup\db\jobs\trylogs (Windows).

bpdbjobs output: run bpdbjobs to obtain the state and status of all jobs.

NetBackup status code: 900

Message: retry nbrb request later Explanation: The NetBackup Resource Broker (nbrb service) was unable to respond to a request.

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Recommended Action: Do the following, as appropriate:

For detailed information, examine the unified logging files on the NetBackup server for the nbrb service (originator ID 118). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). If necessary, set global logging to a higher level by using Host Properties > Master Server > Properties > Logging. Retry the operation and examine the nbrb logs.

NetBackup status code: 901

Message: RB internal error Explanation: The NetBackup Resource Broker (nbrb service) encountered an internal error. Recommended Action: Do the following, as appropriate:

For detailed information, examine the unified logging files on the NetBackup server for the nbrb service (originator ID 118). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). If necessary, set global logging to a higher level, by using Host Properties > Master Server > Properties > Logging. Retry the operation and examine the nbrb logs.

NetBackup status code: 902

Message: RB invalid argument Explanation: The NetBackup Resource Broker (nbrb service) detected an invalid argument. Recommended Action: Do the following, as appropriate:

For detailed information, examine the unified logging files on the NetBackup server for the nbrb service (originator ID 118). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). If necessary, set global logging to a higher level, by using Host Properties > Master Server > Properties > Logging. Retry the operation and examine the nbrb logs.

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NetBackup status code: 903

Message: RB communication error Explanation: The NetBackup Resource Broker (nbrb service) encountered a communication error. Recommended Action: Do the following, as appropriate:

For detailed information, examine the unified logging files on the NetBackup server for the nbrb service (originator ID 118). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). If necessary, set global logging to a higher level, by using Host Properties > Master Server > Properties > Logging. Retry the operation and examine the nbrb logs.

NetBackup status code: 904

Message: RB max reallocation tries exceeded Explanation: Under some conditions, failed mounts are retried; the number of retries for the resource request has been exceeded. Recommended Action: For detailed information, examine the unified logging files on the NetBackup server for the nbrb service (originator ID 118) and for nbemm (originator ID 111). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). Also examine the legacy bptm log.

NetBackup status code: 905

Message: RB media server mismatch Explanation: If you have any storage units that are specified for multiple copies, they must be on the same media server. Recommended Action: Do the following, as appropriate:

Configure the backup schedule with a storage unit or storage unit groups that can be run on the same media server. For detailed information, examine the unified logging files on the NetBackup server for the nbrb service (originator ID 118). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows).

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NetBackup status code: 906

Message: RB operator denied mount request Explanation: By using the Device Management node in the NetBackup Administration Console or the vmoprcmd command, the operator denied a mount request. Recommended Action: Do the following, as appropriate:

Determine the cause of the mount request denial and retry the job. For detailed information, examine the unified logging files on the NetBackup server for the nbrb service (originator ID 118). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows).

NetBackup status code: 907

Message: RB user cancelled resource request Explanation: A user-initiated action caused a Resource Broker (nbrb) request to be canceled. Recommended Action: Do the following, as appropriate:

Determine the action that resulted in cancellation of the resource request. For detailed information, examine the unified logging files on the NetBackup server for the nbrb service (originator ID 118). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows).

NetBackup status code: 908

Message: RB was reset Explanation: The NetBackup Resource Broker (nbrb) resources and database were reset. Any nbrb requests that remain may fail when RB is reset. (An example of a process that resets the database is catalog recovery.) Recommended Action: Do the following, as appropriate:

Determine the action that reset nbrb resources and the nbemm database. For detailed information, examine the unified logging files on the NetBackup server for the nbrb service (originator ID 118). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows).

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NetBackup status code: 912

Message: RB disk volume mount failed Explanation: The attempt to mount a disk volume failed. Possible reasons are hardware problems, inconsistent EMM database, or a NetBackup Resource Broker (nbrb) error. Recommended Action: Do the following, as appropriate:

For detailed information, examine the unified logging files on the NetBackup server for the nbrb service (originator ID 118). Unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). If necessary, set global logging to a higher level: Host Properties > Master Server > Properties > Logging. Retry the operation and examine the nbrb logs.

NetBackup status code: 914

Message: RB media reservation not found Explanation: The read media for a duplicate or synthetic backup job must be reserved at the start of the job. Status 914 occurs when the NetBackup Resource Broker (nbrb) receives an allocation request for a read media that was never reserved. It can result from an internal error in bpduplicate, nbjm, or nbrb. Recommended Action: Do the following, as appropriate:

Examine the unified logging files on the NetBackup server for the nbrb service (originator ID 118). Unified logging is written to /usr/openv/logs (UNIX and Linux) or to install_path\NetBackup\logs (Windows). If necessary, set global logging to a higher level: Host Properties > Master Server > Properties > Logging. Retry the operation and examine the nbrb logs.

NetBackup status code: 915

Message: RB disk volume mount must retry Explanation: A shared disk job has failed because RB is unable to mount the disk volume. Shared disk requires that volume file systems be unmounted and remounted before other media servers can use them. Recommended Action: Do the following, as appropriate:

Verify that processes are not in the disk volume mount directories, which prevents them from being unmounted. If the problem persists, restart NetBackup on the media server.

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NetBackup status code: 916

Message: Resource request timed out Explanation: A job request for resources has failed because resources were not available before the configured time limit expired. Some jobs may specify a timeout when they ask for drives or other resources. If jobs consistently cause this error, more jobs may be scheduled than the number of available drives. The drives in the resbroker job queue are not completed soon enough to allow new jobs to start before they time out. Recommended Action: Distribute the scheduled job start times over a wider period of time.

NetBackup status code: 917

Message: RB multiplexing group not found Explanation: The NetBackup Resource Broker (nbrb) has received a request for an unknown multiplex group ID. This error can be caused by a timing problem when RB is killed and restarted. It can also be caused by an internal error in nbjm or nbrb. Recommended Action: Restart nbjm and nbrb. If the problem persists, write a problem report with the appropriate logs including the nbjm and nbrb logs.

NetBackup status code: 918

Message: RB does not have a multiplexing group that uses this media id or drive name Explanation: The NetBackup Resource Broker (nbrb) has received a request for an unallocated media or drive. Recommended Action: The nbrbutil command may be causing this error. Rerun the command with an allocated media ID or drive. Also, this error may be internal. If the problem persists, write a problem report with the appropriate logs including nbjm and nbrb.

NetBackup status code: 1000

Message: Client is offline Explanation: An attempt was made to run a manual job for a client that is offline.

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Recommended Action: Wait until the client is brought online or manually bring the client online by using the GUI or the bpclient command before you submit the manual job.

NetBackup status code: 1001

Message: discovery document error Explanation: The Policy Execution Manager (pem) is unable to parse the XML document returned from the discovery operation. This error is an internal error. Recommended Action: Submit a report with the following items.

Unified logging files on the NetBackup server for nbpem (originator ID 116), nbjm (117), nbrb (118), and PBX (103). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows). The following legacy logs:

On the NetBackup master server for bpbrm, bpjobd, bpcompatd, bpdbm, and
nbproxy

On the media server for bpcd, bpbrm, and bptm or bpdm On the client for bpcd and bpbkar

Legacy logs are in subdirectories under /usr/openv/netbackup/logs/ (UNIX and Linux) or install_path\Netbackup\logs\ (Windows). If the directories do not exist, create directories for each of these processes and rerun the job.

Contents of /usr/openv/db/jobs/trylogs (UNIX and Linux) or install_path\NetBackup\db\jobs\trylogs (Windows).

bpdbjobs output: run bpdbjobs to obtain the state and status of all jobs.

NetBackup status code: 1500

Message: Invalid storage unit Explanation: The storage unit or storage unit group specified for one or more destinations in storage lifecycle policy is not valid. Recommended Action: Do the following, as appropriate:

Verify that the specified storage unit or storage unit group exists in the NetBackup database. Verify that the specified storage unit is not of type BasicDisk, SnapVault, or Staging, because storage lifecycle policies do not support them.

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Verify that the storage unit is not specified for snapshot destinations in storage lifecycle policy. Snapshot destinations do not require a storage unit in the storage lifecycle policy.

NetBackup status code: 1501

Message: Invalid source Explanation: The source specified for one or more duplication destinations in storage lifecycle policy is not valid. Recommended Action: Do the following, as appropriate:

Verify that the specified source refers to a valid destination in the list of destinations in storage lifecycle policy. Verify that the Backup or Snapshot destination type does not have any source specified. If you are using nbstl to configure storage lifecycle policy, use value zero (0) as the source for a backup or snapshot destination type. Verify that the destination that refers to the specified source is not a Snapshot destination type. NetBackup cannot duplicate a backup image that uses snapshot copy as a source. Verify that the specified source does not refer to the destination itself for which the source is mentioned. Verify that the specified list of destinations in a storage lifecycle has a circular dependency for the source.

NetBackup status code: 1502

Message: Invalid retention type Explanation: The retention type specified for one or more destinations in storage lifecycle policy is not valid. Recommended Action: Do the following, as appropriate:

Verify that the retention type specified in storage lifecycle policy is either of Fixed, Staged capacity managed, or Expire after duplication. Verify that the Expire after duplication retention type is used for a destination only if it is specified as a source to other destinations in storage lifecycle policy. Verify that the Staged capacity managed retention type is used in storage lifecycle policy only for disk destinations that support Capacity management capabilities. Verify that the Snapshot destination type in storage lifecycle policy uses Fixed retention type only.

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NetBackup status code: 1503

Message: Invalid volume pool Explanation: The volume pool specified for one or more destinations in storage lifecycle policy is not valid. Recommended Action: Do the following, as appropriate:

Verify that the specified volume pool exists in NetBackup database. Verify that the volume pool is not specified for the Backup destination type in storage lifecycle policy. Verify that the volume pool is not specified for the Snapshot destination type in storage lifecycle policy. Verify that the volume pool is not specified for the Duplication destination type that is using disk storage units in storage lifecycle policy.

NetBackup status code: 1504

Message: Invalid source Explanation: The media server group specified for one or more destinations in storage lifecycle policy is not valid. Recommended Action: Do the following, as appropriate:

Verify that the specified media server group exists in NetBackup database. Verify that the media server group is not specified for Backup destination types in storage lifecycle policy. Verify that the server group is not specified for Snapshot destination types in storage lifecycle policy. Verify that the media server group is not specified for Duplication destination types that are using disk storage unit in storage lifecycle policy.

NetBackup status code: 1505

Message: Invalid alternate read server Explanation: The alternate read server specified for one or more destinations in storage lifecycle policy is not valid. Recommended Action: Do the following, as appropriate:

Verify that the specified alternate read server exists in the NetBackup database. Verify that the alternate read server is not specified for Backup destination types in storage lifecycle policy.

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Verify that the alternate read server is not specified for Snapshot destination types in storage lifecycle policy.

NetBackup status code: 1506

Message: Invalid data classification Explanation: The data classification specified in storage lifecycle policy is not valid. Recommended Action: Verify that the specified data classification exists in the NetBackup database.

NetBackup status code: 1508

Message: Storage lifecycle policy exceeds maximum copies Explanation: The list of destinations specified in storage lifecycle policy exceeds maximum number of allowed backup copies. Recommended Action: Do the following, as appropriate:

Verify that the number of destinations specified in storage lifecycle policy does not exceed maximum backup copies configured in NetBackup. Modify maximum backup copies to allow the expected number of destinations in storage lifecycle policy or reduce the number of destinations to not exceed maximum backup copies.

NetBackup status code: 1509

Message: Storage lifecycle policy exceeds maximum backup destinations Explanation: The number of Backup type destinations specified in storage lifecycle policy exceeds the maximum number of simultaneous copies allowed. Recommended Action: Verify that the number of Backup type destinations specified in storage lifecycle policy is less than or equal to 4. (The default value of the maximum number of allowed simultaneous copies parameter is 4.)

NetBackup status code: 1510

Message: Storage lifecycle policy cannot have more than one snapshot destination. Explanation: The list of destinations specified in storage lifecycle policy exceeds the maximum number of allowed snapshot destinations. Recommended Action: Verify that the storage lifecycle policy is not configured with more than one Snapshot type of destinations.

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NetBackup status code: 1511

Message: Storage lifecycle policy must have at least one fixed retention destination. Explanation: The specified storage lifecycle policy does not have any destination with a retention type of Fixed. Recommended Action: Verify that the specified storage lifecycle policy has at least one destination configured with a Fixed retention type.

NetBackup status code: 1512

Message: Storage lifecycle policy must have at least one backup destination. Explanation: The specified storage lifecycle policy does not have any backup destination. Recommended Action: Verify that the storage lifecycle policy has at least one Backup type of destination.

NetBackup status code: 1513

Message: Invalid duplication priority Explanation: The duplication priority specified in storage lifecycle policy is not valid. Recommended Action: Verify that the duplication priority specified in storage lifecycle policy is in the range or 0 to 99999.

NetBackup status code: 1514

Message: Invalid destination type Explanation: The destination type specified on one or more destinations in storage lifecycle policy is not valid. Recommended Action: Do the following, as appropriate:

Verify that the destination type specified on each destination in storage lifecycle policy is either Backup, Duplication, or Snapshot. If you are use the nbstl or bpadm command to configure storage lifecycle policy, the following are the valid values for the destination type: 0 indicates Backup, 1 indicates Duplication, and 2 indicates Snapshot.

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NetBackup status code: 1515

Message: Invalid preserve multiplexing value Explanation: The preserve multiplexing flag specified on one or more destinations is not valid. Recommended Action: Do the following, as appropriate:

If you use the nbstl command to configure storage lifecycle policy, then verify that the valid values are used to indicate the preserve multiplexing flag for each destination. The value T or t indicates true (Preserve multiplexing). The value F or f indicates false (do not preserve multiplexing). Verify that destinations of type Backup are not configured to preserve multiplexing. Verify that destinations of type Snapshot are not configured to preserve multiplexing. Verify that destinations of type Duplication that are using disk storage units are not configured to preserve multiplexing.

NetBackup status code: 1516

Message: All storage units or groups must be on the same media server. Explanation: The destinations of type Backup specified in storage lifecycle policy are not accessible by the same media server. Recommended Action: Verify that all the destinations of type Backup are accessible by at least one common media server.

NetBackup status code: 1517

Message: Invalid retention level Explanation: The retention level specified for one or more destinations in storage lifecycle policy is not valid. Recommended Action: Verify that the retention level specified on each destination in storage lifecycle policy is in the range of 0 to 24.

NetBackup status code: 1518

Message: Image is un-supported by storage lifecycle policy Explanation: The backup image is un-supported by the configured storage lifecycle policy.

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Recommended Action: Do the following, as appropriate:

Verify that if a NetBackup policy is configured to perform snapshot backups and uses storage lifecycle policy as its storage destination, then the specified storage lifecycle policy must be configured with a snapshot destination. Otherwise, backup images created by those NetBackup policies are not processed further by storage lifecycle policy for any lifecycle operations. Verify that NetBackup policies using storage lifecycle policy as a storage destination are not configured to perform snapshots-only operations and they must create backups in addition to snapshots. Storage lifecycle policy even though configured with a snapshot destination would perform lifecycle operations on such images only if they have at least one backup copy.

NetBackup status code: 1521

Message: Database not available Explanation: The import manager is not able to access the NetBackup database. Recommended Action: Do one of the following

Make sure that the database service is running. Make sure that the disk is not full.

NetBackup status code: 1522

Message: Error executing database query Explanation: An SQL error is in the import manager. Recommended Action: Examine the log files for the nbstserv process or originator ID 369 for more information.

NetBackup status code: 1523

Message: Invalid fragment Explanation: NetBackup received from a storage device an replication notification event in an unrecognized format. Recommended Action: Check the NetBackup Problems Report for details.

NetBackup status code: 1524

Message: Duplicate image record

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Explanation: NetBackup received from a storage device a replication notification event for a backup ID that already exists in the NetBackup catalog. Recommended Action: Do one of the following:

Check the NetBackup Problems Report for details Delete the duplicate image from storage because NetBackup cannot do it.

NetBackup status code: 1525

Message: Invalid lsu Explanation: NetBackup received a replication notification event that indicates an image exists on an unknown or unconfigured disk volume (LSU). Recommended Action: Do one of the following:

Configure the LSU as a valid disk volume in a valid disk pool, and create a valid storage unit for it. Associate this storage unit with an import storage lifecycle policy. Reconfigure the replication on your storage devices to use a replication target disk volume (LSU) that is recognized by NetBackup.

NetBackup status code: 1526

Message: Storage lifecycle policy exceeds maximum import destinations Explanation: The storage lifecycle policy definition cannot be created or modified as specified because it can contain only one import destination. Recommended Action: Configure the storage lifecycle policy with only one import destination.

NetBackup status code: 1527

Message: Storage lifecycle policy cannot have both import and backup or snapshot destinations Explanation: The storage lifecycle policy definition cannot be created or modified as specified because a storage lifecycle policy with an import destination cannot also have backup or snapshot destinations. Recommended Action: Configure the storage lifecycle policy with only one import destination and additional destinations of type duplication only.

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NetBackup status code: 1528

Message: The source copy for a duplication to remote master is not capable of replication Explanation: The storage lifecycle policy definition cannot be created/modified as specified because you have selected a duplication to remote master destination that duplicates a copy not capable of duplication across master servers. Recommended Action: Do one of the following:

If you use the command line, ensure that you specify the correct storage lifecycle policy destination index number for the source copy. Ensure that you use the appropriate indentation to indicate the correct source storage lifecycle policy destination in the GUI. Ensure that the source that is specified by either the storage lifecycle policy destination index on the CLI or by indentation in the GUI uses a storage unit that is capable of replication. That is, check the properties of the disk volumes within the disk pool that the storage unit specifies.

NetBackup status code: 1529

Message: The source copy for a duplication to remote master must specify a storage unit Explanation: The storage lifecycle policy definition cannot be created or modified as specified because a duplication to remote master destination is specified which duplicates a copy that may not be capable of duplication across master servers. Recommended Action: Do one of the following:

If you use the command line, ensure that you specify the correct storage lifecycle policy destination index number for the source copy. Ensure that you use the appropriate indentation to indicate the correct source storage lifecycle policy destination in the GUI. Ensure that the source that is specified by either the storage lifecycle policy destination index on the CLI or by indentation in the GUI uses a storage unit (not a storage unit group, storage lifecycle policy or Any Available) that is capable of replication. That is, check the properties of the disk volumes within the disk pool that the storage unit specifies.

NetBackup status code: 1530

Message: Only one duplication to remote master allowed per copy

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Explanation: The storage lifecycle policy definition cannot be created or modified as specified because a duplication to remote master destination is specified which duplicates a copy which already has a duplication to remote master specifying it as a source copy. Recommended Action: Do one of the following:

If you use the command line, ensure that you specify the correct storage lifecycle policy destination index number for the source copy. Ensure that you use the appropriate indentation to indicate the correct source storage lifecycle policy destination in the GUI. Ensure that the source that is specified by either the storage lifecycle policy destination index on the CLI or by indentation in the GUI does not have more than one duplication to remote master destination specifying it as its source copy.

NetBackup status code: 1531

Message: An import storage lifecycle policy requires one copy with remote retention type Explanation: The storage lifecycle policy definition cannot be created or modified as specified because an imported image must make at least one copy by using the (imported) remote retention type. Recommended Action: Add a destination to the storage lifecycle policy that uses the remote retention type. Do one of the following:

Change one of the destinations in the storage lifecycle policy to use the remote retention type. If the storage lifecycle policy has only one destination that is an import destination, then it must be a remote retention type. Add a destination to the storage lifecycle policy which uses the remote retention type.

NetBackup status code: 1532

Message: Import failed because the imported image specifies an SLP name which does not exist Explanation: The image imported does not match any configured storage lifecycle policy and was immediately expired. Recommended Action: Do one of the following:

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Verify that the storage lifecycle policy in the source domain (where you configured a Duplication to Remote Master) matches the Storage Lifecycle Policy in the destination domain (where you have configured the Import). The match is case sensitive. Add a storage lifecycle policy with an import destination using the same name as your storage lifecycle policy in the source domain.

NetBackup status code: 1533

Message: Import failed because the imported image data class is different than the SLP data class Explanation: The image imported has a Data Classification which does not match any the Import Storage Lifecycle Policys Data Classification and was immediately expired. Recommended Action: Do one of the following:

Change the Data Classification of the Storage Lifecycle Policy in the source domain (where you configured a Duplication to Remote Master) to matche the Data Classification of the Storage Lifecycle Policy in the destination domain (where you have configured the import). The match is case sensitive. Verify that the storage lifecycle policy in the source domain (where you configured a Duplication to Remote Master) matches the Storage Lifecycle Policy in the destination domain (where you have configured the Import). The match is case sensitive. Change the Data Classification of the Storage Lifecycle Policy in the destination domain (where you have configured the Import) to match the Data Classification of the Storage Lifecycle Policy in the source domain (where you configured a Duplication to Remote Master). The match is case sensitive.

NetBackup status code: 1534

Message: Import failed because the imported image specifies an SLP name with no Import destination Explanation: The image imported specifies an Storage Lifecycle Policy name which is not an Import Storage Lifecycle Policy and was immediately expired. Recommended Action: Use a different Storage Lifecycle Policy name in the source domain (where you configured a Duplication to Remote Master) that matches a Storage Lifecycle Policy name with an Import destination in the destination domain (where you have configured the Import). The match is case sensitive.

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NetBackup status code: 1535

Message: Import failed because the imported image backup id conflicts with an existing image Explanation: NetBackup attempted to import an image with a backup id that already exists in the image catalog. Recommended Action: Delete the duplicate image from storage because NetBackup cannot delete it.

NetBackup status code: 1800

Message: Invalid client list Explanation: For Enterprise Vault-type policies, verify that multiple clients are not added to the list of clients if you specify any of the following Enterprise Vault 8.0 directives in the backup selection:

EV_INDEX_LOCATION= EV_VAULT_STORE_DB= EV_OPEN_PARTITION= EV_CLOSED_PARTITIONS= EV_FINGERPRINT_DB= EV_READY_PARTITIONS=

Recommended Action: Specify only one client in the policy, or remove the directive from the backup selection that does not support multiple client. See the Troubleshooting section of the NetBackup for Enterprise Vault Agent Administrators Guide.

NetBackup status code 2000

Message: Unable to allocate new media for backup, storage unit has none available. Explanation: The NetBackup Media and Device Selection component (MDS) did not allocate a new tape volume for backups. This error indicates that the storage unit has no more volumes available in the volume pool for this backup. NetBackup does not change storage units during the backup. Recommended Action: Try the following:

Recommended Action: Check the NetBackup Problems report to determine the storage unit that is out of media.

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If the storage unit is a robot with empty slots, add more volumes and specify the correct volume pool. If no empty slots exist, move some media to nonrobotic and add new volumes. If you have difficulty keeping track of your available volumes, try the available_media script located in the following directory: On UNIX: /usr/openv/netbackup/bin/goodies/available_media On Windows: install_path\NetBackup\bin\goodies\available_media.cmd This script lists all volumes in the volume configuration, and augments that list with information on the volumes currently assigned to NetBackup.

Set up a scratch volume pool as a reserve of unassigned tapes. If NetBackup needs a new tape and none are available in the current volume pool, it moves a tape from the scratch pool into the volume pool that the backup uses. If the storage unit and volume pool appear to have media, verify the following:

Use the NetBackup Media List report to check that the volume is not FROZEN or SUSPENDED. If the volume is frozen or suspended, use the bpmedia command to unfreeze or unsuspend it, if so desired. Volume has not expired or exceeded its maximum number of mounts. The EMM database host name for the device is correct. If you change the EMM database host name, stop and restart the Media Manager device daemon, ltid, (if the server is UNIX) or the NetBackup Device Manager service (if the server is a Windows system). The correct host is specified for the storage unit in the NetBackup configuration. The host connection must be the server (master or media) with drives connected to it. The Media and Device Management volume configuration has media in the correct volume pool. Unassigned or active media is available at the required retention level. Use the NetBackup Media List report to show the retention levels, volume pools, and status for all volumes. Use the NetBackup Media Summary report to check for active volumes at the correct retention levels.

Create the bptm debug log directory, and set mds VxUL logging (oid 143) to debug level 2, then retry the operation. If this storage unit is new and this attempt to use it is the first, stop and restart NetBackup on the master server. The mds unified logging files (OID 143) at debug level 2 usually show the NetBackup media selection process.

NetBackup status code 2001

Message: No drives are available for this job

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Explanation: A job requested a tape drive, but no eligible drive path was configured for the job. Recommended Action: Try the following:

Verify that the required drives and robots are configured and up. Verify that ltid is active and a drive path exists that is configured on the drive for the media server that the storage unit requires. If the job requires an NDMP drive path, verify that one exists.

NetBackup status code 2002

Message: Invalid STU identifier type Explanation: A job has asked for allocation using an invalid Storage Unit identifier type. The only valid Storage Unit identifier types are 0 (specific STU), 1 (group) or 2 (ANY). Recommended Action: This error is internal. Call NetBackup support for resolution. Check the following logs:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2003

Message: Drive is not allocated. Explanation: MDS has been asked to deallocate a drive that is not allocated. Recommended Action: This error is internal to the MDS component of NetBackup. Check the following logs:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2004

Message: Drive is already allocated

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Explanation: MDS has been erroneously asked to allocate a drive that is already allocated. Recommended Action: A drive may have been reset while it was allocated for a job. Wait for the jobs that use the drive to complete.

NetBackup status code 2005

Message: MDS has received an invalid message from a media server. Explanation: bptm or bpdm on a media server has sent an improperly formatted message to MDS. Recommended Action: This error is internal. Call NetBackup support if this error causes jobs to fail. Check the following logs:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3. The bptm legacy log from the media server, with VERBOSE=5.

NetBackup status code 2006

Message: NDMP credentials are not defined in EMM. Explanation: No eligible media server is configured with NDMP credentials to access the NDMP storage unit. Or, NetBackup tried to restore an NDMP image from a disk storage unit when the media server is not at NetBackup Release 6.5.2 or later. Recommended Action: If the job uses an NDMP device, verify that the media server being used has NDMP credentials configured for the filer.

NetBackup status code 2007

Message: Storage unit is not compatible with requesting job Explanation: A job has asked for a storage unit that cannot be used for the job. Recommended Action: This error can occur when a job tries to run on a media server that is not at a recent enough NetBackup revision level.. The job may require a feature that is not available on the media server being requested. Verify that the storage unit type and media server that the policy and storage unit call out support the feature that the job is trying to use.

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This error can occur when the policy being run is not compatible with the storage units requested by the policy:

SnapVault storage units are requested for multiple copy jobs. Catalog backups are directed to shared disk storage units. Multiplexed jobs are directed to storage units that do not have the multiplex feature configured. NDMP backup policies are directed to non-NDMP storage units.

NetBackup status code 2008

Message: All compatible drive paths are down Explanation: All configured drive that can be used for this job are down. Recommended Action: Verify that ltid is running on the required media server, and the media server is active for tape. Using device monitor, bring up the drive paths if they are down. If drives are downed again, clean the drives.

NetBackup status code 2009

Message: All compatible drive paths are down but media is available Explanation: All configured drives that can be used for this job are down. Recommended Action: Verify that ltid is running on the required media server, and the media server is active for tape. Using device monitor, bring up the drive paths if they are down. If drives are downed again, clean the drives.

NetBackup status code 2010

Message: Job type is invalid Explanation: The job type that is specified in an allocation request to the Resource Broker is not valid for the operation requested. Recommended Action: This error is internal. Call NetBackup support if this error causes jobs to fail. Check the following logs:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

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NetBackup status code 2011

Message: The media server reported a system error. Explanation: An allocation for the media server is in an inconsistent state. Recommended Action: This error is internal. Call NetBackup support if this error causes jobs to fail. Check the following logs:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2012

Message: Media has conflicts in EMM Explanation: Requested media for job cannot be used because it is marked as having conflicts in the nbemm database. Recommended Action: The media is marked as having conflicts. The upgrade from NetBackup 5.x has found multiple volume databases where two tapes in different volume databases have the same media ID. Call technical support to resolve this situation.

NetBackup status code 2013

Message: Error record insert failed Explanation: A database record insert has failed. Recommended Action: This error is internal. Call NetBackup support if this error causes jobs to fail. Check the following logs:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2014

Message: Media is not assigned

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Explanation: A job requires assigned media, but the requested media is not assigned. Recommended Action: Verify that the job requested the desired media. For example, if you ask to list contents of the media, make sure that you have specified the correct media ID. Check the following logs:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2015

Message: Media is expired Explanation: A job is trying to write to media that has already expired. Recommended Action: Make sure that non-expired media is available for the job. Check the following logs:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2016

Message: Media is assigned to another server Explanation: A job cannot use the media on the storage server, because the media is assigned to another storage server. Recommended Action: Check the following logs:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2017

Message: Media needs to be unmounted from a drive

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Explanation: The requested media needs to be unmounted from the drive it is in before it can be used for another job. Recommended Action: Identify the media that is requested by the job that returns this error. If it is used by another job, wait for that job to complete.

NetBackup status code 2018

Message: Number of cleanings is invalid Explanation: A cleaning media has an invalid number of cleanings that remain. Recommended Action: On the Change Media screen, set the number of cleanings remaining for the cleaning media to a number greater than or equal to zero (0).

NetBackup status code 2019

Message: Media is in a drive that is not configured on local system Explanation: A job is configured to use a media volume that has no drive path configured to an eligible media server for the job. A media volume is misplaced or all drive paths are down for the media server accessible by the storage unit that is configured for a job. Recommended Action: If drive paths are down, identify the media server that is configured for use by the storage unit, and bring up the drive path to that media server.

NetBackup status code 2020

Message: Robotic library is down on server Explanation: NetBackup has marked the robot as down for the required media server. Recommended Action: Verify that the media server that is required for this allocation is running, and verify that ltid is up on that media server.

NetBackup status code 2021

Message: Allocation record insert failed Explanation: The NetBackup mds component was unable to update the database for a device allocation. Recommended Action: This error is internal. Check the following logs:

The mds unified logging files (OID 143) from the master server at debug level 2.

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The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2022

Message: Allocation status record insert failed Explanation: The NetBackup mds component was unable to update the database with device allocation status information. Recommended Action: This error is internal. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2023

Message: Allocation identifier is not known to EMM Explanation: The NetBackup mds component cannot find the device allocation record that is needed to allocate the device for this job. Recommended Action: This error is internal. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2024

Message: Allocation request update failed Explanation: The NetBackup mds component was unable to update the database for a device allocation. Recommended Action: This error is internal. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2.

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The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2025

Message: Allocation request delete failed Explanation: The NetBackup mds component was unable to delete a device allocation from the database. Recommended Action: This error is internal. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2026

Message: Allocation status request delete failed Explanation: The NetBackup mds component was unable to modify an allocation status record for this job. Recommended Action: This error is internal. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2027

Message: Media server is not active Explanation: This job requires a media server that is not currently available. Recommended Action: Do one or more of the following:

Verify that the media server that is required for this allocation is running. If this is a tape job, verify that ltid is running on the media server. If a media server has gone offline and returned online, a delay of several minutes may occur before a job can use that media server.

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Use the vmoprcmd command to show the state of the media server. If the job is trying to access a disk storage unit, verify that the nbrmms process is running on the media server. If the job is trying to access a tape storage unit, verify that ltid is running on the media server.

NetBackup status code 2028

Message: Media is reserved Explanation: The NetBackup mds component cannot allocate media because another job has that media exclusively reserved. Recommended Action: If multiple duplication jobs are attempting to use the same tape media for read, each reserves the media. NetBackup should allow more than one job to get a reservation for the tape media. This error is internal. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2029

Message: EMM database is inconsistent Explanation: An inconsistency in the NetBackup database is preventing allocations for this job. Recommended Action: This error is internal. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

Run the nbrbutil -resetall command to get the NetBackup allocation database back into a consistent state. Note that this command cancels all jobs including those that are currently running.

NetBackup status code 2030

Message: Insufficient disk space or high water mark would be exceeded Explanation: Insufficient disk space is available to run this job.

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263

Recommended Action: Try the following possible solutions:

If there are images on the disk that can be expired, expire them, and run nbdelete to delete the images from disk. It may be that NetBackup is creating disk images more quickly than they are expiring. If so, modifications to policies may be necessary to change the rate of image creation/expiration for the disk. It may be helpful to lower the high water mark and/or low water mark for the disk group.

NetBackup status code 2031

Message: Media is not defined in EMM Explanation: The media that is required for this job is not defined in the EMM database. Recommended Action: A media volume that is required for a restore job has been deleted from the EMM database. If the media is available, use bpimport to import it.

NetBackup status code 2032

Message: Media is in use according to EMM Explanation: The NetBackup database indicates that the media is in use but is not allocated to another job. Recommended Action: This error is internal. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2033

Message: Media has been misplaced Explanation: Job requires media that is not in the expected robotic slot. Recommended Action: Verify that the media that is required by the job is in the proper robotic slot as shown by vmquery. If the error persists, the following logs may be useful in understanding the problem:

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The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3. The verbose bptm logs on the media server(s) that access this media.

NetBackup status code 2034

Message: Retry the allocation request later Explanation: Resources that are required for a job are currently in use. Recommended Action: This error should never appear as a job return status. In the mds and nbrb vxul logs, it indicates that a job should queue because resources are busy.

NetBackup status code 2035

Message: Request needs to pend Explanation: A job requires operator intervention before it can continue. Recommended Action: This error should never appear as a job return status. In the mds and nbrb vxul logs, it indicates that a job should post a request for operator intervention to the NetBackup device monitor.

NetBackup status code 2036

Message: Drive is in a robotic library that is up Explanation: Operator has attempted to assign a pending tape mount request to a drive that is in a robot that is up. Recommended Action: A request for non-robotic media may have caused a pending request in the device monitor, and the operator has assigned the request to a drive that is not a standalone drive. This error is not fatal. The request will pend again in the NetBackup device monitor. Assign the pending mount to a standalone drive or to a drive that is in AVR mode (non-robotic).

NetBackup status code 2037

Message: Drive is not ready Explanation: The required tape is in a drive, but the drive is not in a ready state. Recommended Action: This error may occur when a request for non-robotic media had caused a pending request in the device monitor, and the operator has

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assigned the request to a drive that is not in a ready state. This is not a fatal error. The request will pend again in the NetBackup device monitor. Verify that required tape is in the drive it is being assigned to, and that the drive ready light has come on. It may take some time for the drive to become ready after the tape has been inserted. If the drive never goes to a ready state after a tape has been inserted, there may be a problem with the drive.

NetBackup status code 2038

Message: Media loaded in drive is not write-enabled Explanation: This error may occur when a storage unit request for non-robotic media had caused a pending request in the device monitor, and the operator has inserted media that is not write enabled into the drive. Recommended Action: This is not a fatal error. The request will pend again in the NetBackup device monitor. If you are sure that it is OK to write on this tape, verify that the required tape has its write enable switch set to allow write.

NetBackup status code 2039

Message: SCSI reservation conflict detected Explanation: The NetBackup bptm component was unable to read or write a tape drive because another job unexpectedly holds a SCSI reservation for the drive. Recommended Action: This error should never occur at job resource allocation time, but may occur during i/o for a tape job. The verbose bptm logs on the media server may be useful in understanding the problem.

NetBackup status code 2040

Message: Maximum job count has been reached for the storage unit Explanation: Storage cannot be allocated because it would exceed maximum job count. The maximum job count is configurable for each storage unit. Multiple copy jobs may cause this same error, if more copies are targeted for a storage unit than the storage unit is configured for. Recommended Action: Target a different storage unit with one of the copies, or increase the maximum job count for the storage unit.

NetBackup status code 2041

Message: Storage unit is down

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Explanation: A disk storage unit has been designated as down and cannot be used. Recommended Action: Run the bperror -disk command to indicate why the disk is considered down.

NetBackup status code 2042

Message: Density mismatch detected Explanation: This error is an internal NetBackup error. A job has requested media with the wrong density. A mismatch may exist between the image catalog and the media database. Recommended Action: Restore the jobs request tape media by media ID density. If the requested density does not match the configured density for the media, it cannot be allocated.

NetBackup status code 2043

Message: Requested slot is empty Explanation: Media is not found in the expected slot in the robot. Recommended Action: The robot may need to be inventoried.

NetBackup status code 2044

Message: Media is assigned to another application Explanation: Requested media cannot be allocated because it is assigned to an application other than NetBackup. Recommended Action: Verify that media that is required for the job is assigned to NetBackup.

NetBackup status code 2045

Message: Storage unit is disabled since max job count is less than 1 Explanation: Storage unit cannot be used because its maximum job count is set to 0. Recommended Action: Increase the maximum job count (or maximum concurrent drive count) to a value greater than 0.

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NetBackup status code 2046

Message: Media is unmountable Explanation: Media has been marked as unusable due to mount errors. Recommended Action: Clean the drives in the media's robot. Determine whether any of the media is bad.

NetBackup status code 2047

Message: Media is write protected Explanation: The media cannot be used for a write job because it is write protected. Recommended Action: Make sure that media in the scratch pool is not write protected.

NetBackup status code 2048

Message: Media is in use by the ACS robotic library Explanation: ACS media that is required by this job is in use on another system. Recommended Action: Make sure that the required media is not in use by another application.

NetBackup status code 2049

Message: Media not found in the ACS robotic library Explanation: Media that is needed by this job is in not found in the ACS robotic library. Recommended Action: Make sure that the required media is available in the ACS robot. For more information, refer to the section on configuring ACSLS robots in the NetBackup Device Configuration Guide.

NetBackup status code 2050

Message: ACS media has an unreadable external label Explanation: This job needs ACS media that cannot be used because its external label or barcode is unreadable. Recommended Action: Correct the barcode label problem for this media.

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For more information, refer to the section on configuring ACSLS robots in the NetBackup Device Configuration Guide.

NetBackup status code 2051

Message: ACS media is not in the drive's domain Explanation: Media that is required for this job is in an ACS robot that is not accessible. Recommended Action: Verify that the robot that contains the required media is accessible to a NetBackup media server. For more information, refer to the section on configuring ACSLS robots in the NetBackup Device Configuration Guide.

NetBackup status code 2052

Message: An ACS Library Storage Module (LSM) is offline Explanation: The required ACS LSM is offline. Recommended Action: Bring the ACS LSM online. For more information, refer to the section on configuring ACSLS robots in the NetBackup Device Configuration Guide.

NetBackup status code 2053

Message: Media is in an inaccessible drive Explanation: The required media is currently loaded in a DOWN or otherwise inaccessible drive. Recommended Action: Locate the media and correct the problem that has caused the drive or drive path to be down.

NetBackup status code 2054

Message: Media is in a drive that is currently in a DOWN state Explanation: Required media is currently loaded in a drive that is down. Recommended Action: Locate the media and correct the problem that has caused the drive or drive path to be downed.

NetBackup status code 2055

Message: ACS physical drive is not available

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Explanation: The media server cannot load ACS media because a drive is not available. Recommended Action:

NetBackup status code 2056

Message: The file name used for the mount request already exists Explanation: The tpreq command cannot load this media because the specified file name already exists. Recommended Action: Specify a different file name for tpreq, or run the tpunmount command for the media which has been loaded using tpreq with the conflicting file name.

NetBackup status code 2057

Message: The scan host of the drive is not active Explanation: The scan host for a standalone drive is offline, so the drive cannot be allocated . Recommended Action: If the problem persists, restart the NetBackup media servers that have paths to this drive.

NetBackup status code 2058

Message: LTID needs to be restarted on media servers before the device can be used Explanation: A drive cannot be used because an ltid restart is required. This error may occur when configuration changes have been made on a media server, but ltid has not been subsequently restarted. Recommended Action: When the media server is not in a busy state, stop and restart ltid on that media server.

NetBackup status code 2059

Message: The robotic library is not available Explanation: The robot that is required for a drive cannot be found in the nbemm database. Recommended Action: Verify that the robot that is required by jobs is properly configured. If the error persists, the following logs may be useful in understanding

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the problem : The mds unified logging files (OID 143) from the master server at debug level 2.

NetBackup status code 2060

Message: Media needs to be rewound or unmounted from a drive Explanation: The NetBackup mds component uses this error internally to inform the resource broker that a tape needs to be unloaded. It should never appear as a job error status. Recommended Action:

NetBackup status code 2061

Message: The host is not an active node of a cluster Explanation: A cluster failover has occurred while a job is running. A job may be waiting for a span on a media server that has failed over. Recommended Action: Restart the failed job.

NetBackup status code 2062

Message: Throttled job count has been reached for the storage unit Explanation: This error will never be returned as a job status.

NetBackup status code 2063

Message: Server is not licensed for the Remote Client Option Explanation: The media server required for this job does not have the Remote Client Option enabled. A SAN media server is asked to back up a client that is not also a media server, or a VMware backup is tried on a SAN media server. Recommended Action: Back up this client on a media server that is licensed to do so. Verify that the media server has connectivity to the master server when adding its licenses.

NetBackup status code 2064

Message: Job history indicates that no media is available Explanation: When a job is run on a media server that is installed with pre NetBackup 6.0 software, there are some situations where the job starts, but media is not available for the job. In this case, the master server stops using that storage

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unit for a period of time (12 hours), and returns this error for jobs requested the storage unit. Recommended Action: Make sure that media is available for the storage unit. Add media if necessary. If media is available, wait 12 hours until the storage unit can be used again. To make the storage unit immediately usable, run the following command on the master server to release: Recommended Action: nbrbutil -releaseAllocHolds

NetBackup status code 2065

Message: Job history indicates that no drive is available Explanation: When a job is run on a media server that is installed with pre NetBackup 6.0 software, there are some situations where the job starts, but the drives that are designated for the job are busy or otherwise unavailable, causing the job to fail. In this case, the NetBackup master server stops using that drive for a period of time (several minutes), and returns this error for jobs requesting that drive. Recommended Action: Make sure all of the drives in the storage unit are up and available for use. Clean all drives that need cleaning.

NetBackup status code 2066

Message: Disk pool not found Explanation: A job has been targeted for a disk pool that does not exist in the nbemm database. Recommended Action: Verify that the storage unit that is used by this job is configured for use with a properly configured disk pool.

NetBackup status code 2067

Message: Disk volume not found Explanation: A read job requires a disk volume that does not exist in the nbemm database. Or a write job is configured for a disk pool with no configured volumes. Recommended Action: Verify that the disk storage that is used by this job is configured for use with a disk pool that has volumes configured. For a read job, verify that the volume that is required for reading exists in the nbemm database.

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NetBackup status code 2068

Message: Disk volume mount point not found Explanation: A disk volume is not configured with a mount point or not completely configured in the nbemm database. Recommended Action: Verify that the configuration is correct for the disk group and for the disk volumes in the disk group.

NetBackup status code 2069

Message: Disk volume mount point record insert failed Explanation: A database update has failed while trying to allocate a disk job. Recommended Action: This error is internal. If the problem persists, please call NetBackup support for resolution. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2070

Message: The specified mount path will not fit in the allocated space Explanation: A disk volume mount point path is larger than the allowed maximum. Recommended Action: This error is internal. If the problem persists, please call NetBackup support for resolution. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2071

Message: Unable to find any storage servers for the request Explanation: NetBackup was unable to find a storage server for this disk job. Recommended Action: Verify that storage servers serving the disk group required by the job are configured and enabled. Verify that they are in an UP state.

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NetBackup status code 2072

Message: Invalid operation on static mount point Explanation: An incorrectly configured mount point has been found for a disk volume. Recommended Action: This error is internal. If the problem persists, please call NetBackup support for resolution. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2073

Message: Disk pool is down Explanation: Required disk pool cannot be used because it is in a DOWN state. Recommended Action: Run the bperror -disk command to determine why the disk pool was put into a DOWN state. Correct the problem, and use the nbdevconfig command to return the disk pool to an UP state.

NetBackup status code 2074

Message: Disk volume is down Explanation: Required disk volume cannot be used because it is in a DOWN state. Recommended Action: You may be able to see why the disk volume was put into a DOWN state by running bperror -disk. Correct the problem, and use nbdevconfig to return the disk volume to an UP state.

NetBackup status code 2075

Message: Fibre Transport resources are not available Explanation: A job is configured to require Fibre Transport for this SAN client, but no available Fibre Transport connection exists. Recommended Action: Configure the job to switch to LAN transport if Fibre Transport is not available. Verify that the job type being run is compatible with Fibre Transport. Using nbdevquery, verify that the Disk Pool being requested is enabled for use with Fibre Transport. Verify that there are Fibre Transport

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connections that are up between the client and media server required for the job. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2076

Message: DSM returned an unexpected error Explanation: The Disk Service Manager component of NetBackup has returned an unexpected error. Recommended Action: This error is internal. If the problem persists, please call NetBackup support for resolution. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2077

Message: DSM has already mounted the volume Explanation: Mount of a SharedDisk volume (NetBackup 6.5 media servers only) has failed because it is already mounted. Recommended Action: This error is internal. If the problem persists, please call NetBackup support for resolution. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2078

Message: The maximum number of mounts for the disk volume have been exceeded

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Explanation: A disk volume cannot be used by a job because it is mounted by too many other users. Recommended Action: This error is internal. If the problem persists, please call NetBackup support for resolution. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2079

Message: DSM has detected that an invalid file system is mounted on the volume Explanation: NetBackup did not find the file system it expected on a disk volume. Recommended Action: Verify that disk volumes and their associated mount points that NetBackup uses, are not being used by other applications.

NetBackup status code 2080

Message: Disk volume has no max writers count Explanation: Disk volume is not properly configured for a usable number of mountpoints. Recommended Action: Verify proper disk configuration using nbdevquery. This error is internal. If the problem persists, please call NetBackup support for resolution. Check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2081

Message: Disk volume has no max readers count Explanation: Disk volume is not properly configured for a usable number of mountpoints. Recommended Action: Verify proper disk configuration using nbdevquery. This error is internal. If the problem persists, please call NetBackup support for resolution. Check the following logs to help identify the problem:

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The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2082

Message: The drive needs to be marked as available Explanation: Drive cannot be used because it is allocated with loaded media, but MDS has not made it available for use. Recommended Action: Run the nbrbutil -dump command on the master server to show allocations for this job. If the problem persists, run the nbrbutil -releaseMDS command to release the allocation for the drive so it can be used.

NetBackup status code 2083

Message: The media affinity group is not defined in EMM Explanation: MDS expected to find a group of reservations for this media, but did not find the expected reservation group. Recommended Action: This error is internal. If the problem persists, check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

NetBackup status code 2084

Message: Media affinity group record insert failed Explanation: MDS could not update reservation group information for this tape media. Recommended Action: This error is internal. If the problem persists, check the following logs to help identify the problem:

The mds unified logging files (OID 143) from the master server at debug level 2. The nbrb unified logging files (OID 118) from the master server at debug level 3.

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NetBackup status code 2085

Message: Disk volume is not available Explanation: The job requires more disk volumes than are currently configured. Recommended Action: Ensure that the disk group has disk volumes configured. A multiple copy job cannot target two copies for the same disk volume.

NetBackup status code 2086

Message: Disk volume cannot be used for more than one copy in the same job Explanation: Not enough eligible disk volumes are configured for this multiple copy job. Recommended Action: Use the nbdevquery -listdv command to verify that the expected disk volume is configured. For a multiple copy job, ensure that unique eligible disk volumes exist for each copy. A multiple copy job cannot target two copies for the same disk volume.

NetBackup status code 2087

Message: Media allocation would exceed maximum partially full media limit Explanation: You cannot run this job because it would exceed configured limit of maximum partially full media. Recommended Action: This error may occur with a multiple copy job or a duplication job. If the problem persists, you may need to increase maximum partially full media setting on the disk pool.

NetBackup status code 2088

Message: Cleaning media is not available Explanation: You cannot run a cleaning job because no cleaning media is configured for the drive. Recommended Action: Add a cleaning volume to the robot containing the drive.

NetBackup status code 2089

Message: FT client is not running Explanation: This job requires Fibre Transport, but the Fibre Transport client is not running on the client that is required for this job. Recommended Action: Do one or more of the following:

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Verify that the Private Branch Exchange (PBX) service is installed and running. Run the bpps -x command to ensure that pbx_exchange is listed in the processes that are running. Verify that the client is configured as a SAN Client. Run the bpclntcmd -sanclient command to return the current state of the SAN Client. A response of 0 (zero) indicates that SAN Client is not configured. Rerun the command as bpclntcmd -sanclient 1. Verify that the client is not also a media server, master server, or EMM server. The SAN Client process runs only on a NetBackup client. Verify that a valid license for the SAN Client feature resides on the master server. SAN Client is a separately licensed feature which requires a key called "SAN Client" on the master server. Verify that no server entries for the SAN Client exist on the NetBackup master server. Remove any SERVER=clientname entry in the master server for the SAN Client. If the master server has the SAN Client listed also as a server, it may shut down the SAN Client. Restart the SAN Client service. The SAN Client restarts when the server reboots, but does not automatically restart after you run the bpclntcmd command. To start the SAN Client service, run the client startup script or use the Service Manager in Windows.

For further information, see the Troubleshooting chapter of the NetBackup SAN Client and Fibre Transport Guide.

NetBackup status code 2090

Message: FT client has no devices configured Explanation: This job requires Fibre Transport, but Fibre Transport devices are not configured on the client that is required for this job. Recommended Action: Verify that Fibre Transport devices are installed on the client. For further information, see the Troubleshooting chapter of the NetBackup SAN Client and Fibre Transport Guide.

NetBackup status code 2091

Message: FT client devices are offline Explanation: This job requires Fibre Transport, but all Fibre Transport devices are offline on the client that is required for this job. Recommended Action: Do one or more of the following:

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Verify that the Private Branch Exchange (PBX) service is installed and running. Run the bpps -x command to ensure that pbx_exchange is listed in the processes that are running. Verify that the client is configured as a SAN Client. Run the bpclntcmd -sanclient command to return the current state of the SAN Client. A response of 0 (zero) indicates that SAN Client is not configured. Rerun the command as bpclntcmd -sanclient 1. Verify that the client is not also a media server, master server, or EMM server. The SAN Client process runs only on a NetBackup client. Verify that a valid license for the SAN Client feature resides on the master server. SAN Client is a separately licensed feature which requires a key called "SAN Client" on the master server. Verify that no server entries for the SAN Client exist on the NetBackup master server. Remove any SERVER=clientname entry in the master server for the SAN Client. If the master server has the SAN Client listed also as a server, it may shut down the SAN Client. Restart the SAN Client service. The SAN Client restarts when the server reboots, but does not automatically restart after you run the bpclntcmd command. To start the SAN Client service, run the client startup script or use the Service Manager in Windows.

For further information, see the Troubleshooting chapter of the NetBackup SAN Client and Fibre Transport Guide.

NetBackup status code 2092

Message: FT server devices for client are offline Explanation: This job requires Fibre Transport, but all Fibre Transport devices are offline on the media server required for this job. Recommended Action: Do one of the following:

Verify that marked QLogic Target ports exist in the server The nbftsrvr and nbfdrv64 processes exit if the system has no ports available for Target Mode use. Verify that a valid license for the SAN Client feature resides on the master server. SAN Client is a separately licensed feature which requires a key called "SAN Client" on the master server. The Fibre Transport server performs a license check during startup. Determine if a reboot is required for the installation of the Fibre Transport server. Solaris installations require that you reboot the media server after you

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install Fibre Transport to load the Fibre Transport drivers on the marked target ports. In addition, reboot the Linux servers if you choose to not unload the existing QLogic drivers during the installation of Fibre Transport. For further information, see the Troubleshooting chapter of the NetBackup SAN Client and Fibre Transport Guide.

NetBackup status code 2093

Message: No FT servers for this client are running Explanation: This job requires Fibre Transport, but no Fibre Transport devices are configured with connectivity to the media server that is required for this job. Recommended Action: Do one of the following:

Verify that marked QLogic Target ports exist in the server The nbftsrvr and nbfdrv64 processes exit if the system has no ports available for Target Mode use. Verify that a valid license for the SAN Client feature resides on the master server. SAN Client is a separately licensed feature which requires a key called "SAN Client" on the master server. The Fibre Transport server performs a license check during startup. Determine if a reboot is required for the installation of the Fibre Transport server. Solaris installations require that you reboot the media server after you install Fibre Transport to load the Fibre Transport drivers on the marked target ports. In addition, reboot the Linux servers if you choose to not unload the existing QLogic drivers during the installation of Fibre Transport.

Recommended Action: For further information, please refer to the NetBackup SAN Client and Fibre Transport Troubleshooting Guide.

NetBackup status code 2094

Message: STU cannot run Lifecycle backups Explanation: The storage lifecycle job cannot run because the targeted disk pool is not enabled for Storage Lifecycles. Recommended Action: Run the nbdevquery -listdg command to check the configuration of the disk pool. If the LifeCycle attribute is not enabled for the disk pool, run the nbdevconfig -changedp -setattribute command to enable it.

NetBackup status code 2095

Message: STU cannot run VMWare backup

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Explanation: The media server that is configured for this job's storage unit cannot run VMWare backups. Recommended Action: To run a VMWare backup, a media server must run NetBackup Release 6.5 or greater. Verify that this version is running, or configure the backup for a media server that runs NetBackup Release 6.5 or later.

NetBackup status code 2096

Message: NDMP operation does not support multiple inline copies Explanation: The backup cannot run because it is an NDMP policy and is configured for multiple copies. Recommended Action: NetBackup cannot make multiple copies of NDMP policies. Configure the backup for a single storage unit destination.

NetBackup status code 2097

Message: Storage Unit group does not exist in EMM configuration Explanation: You cannot run this job because it is configured to use a storage unit group that does not exist in the NetBackup configuration. Recommended Action: Reconfigure the policy to use a storage unit or storage unit group that exists in the configuration.

NetBackup status code 2098

Message: Media pool is not eligible for this job Explanation: This job is configured to use a pool that does not exist in the NetBackup configuration. Recommended Action: Change the configured media pool for the job to use a pool that is configured, or create the required media pool. Make sure that the media pool you have configured for the job is not a scratch pool.

NetBackup status code 2099

Message: Required drive or drive path is not configured Explanation: This job requires a drive that does not exist in the NetBackup configuration. Recommended Action: Run the vmoprcmd command to verify the drive configuration. Configure the drives that are necessary for the media type that is being used.

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NetBackup status code 2100

Message: Maximum number of mounts has been exceeded for tape media Explanation: The job cannot run because the required media has exceeded configured maximum mounts. Recommended Action: Increase the maximum allowed mounts for the media. You may need to retire this media if it has exceeded the maximum number of mounts you have configured.

NetBackup status code 2101

Message: Media server not found in EMM database Explanation: The possible causes include the following:

For a tape backup, the media server that performed the backup is not in the EMM database. For an OpenStorage optimized duplication job, the media server in common between the source environment and the target environment does not have the credentials for both storage servers.

Recommended Action: Do the following as appropriate:

For a restore from tape, you can use the Force Media Server Restore option to force NetBackup to replace the missing media server with a new media server. For optimized duplication, ensure that the media server in common has credentials for both storage servers. More information about OpenStorage optimized duplication is available. See the NetBackup Shared Storage Guide.

NetBackup status code 2102

Message: Storage unit does not support spanning Explanation: A disk job has requested a span for a disk type that does not support spanning. Recommended Action: Some disk types do not support spanning. Run the nbdevconfig -listdg command to determine if a disk group supports spanning. If this error persists, ensure that enough space is available on your disk storage units for the new jobs that are running.

NetBackup status code 2103

Message: Media server mismatch

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Explanation: This error may occur when a multiple copy job is configured for storage units that have no common media server. Recommended Action: All copies of a multiple copy job must run on the same media server. Configure storage units that have drive paths or disk access from a common media server.

NetBackup status code 2104

Message: Storage units are not available Explanation: This error may occur for multiple copy jobs that are configured so that no possible storage unit combination can be used. Recommended Action: Verify that all criteria in met for the policy with the storage units that are configured.

NetBackup status code 2800

Message: Standard policy restore error Explanation: An error caused some or all of the files to fail the restore operation. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check the following logs for additional failure information:

NetBackup tar log Master server: bprd, nbjm Media server: bpbrm, bptm, bpdm Client: tar

Make sure that the required media server is available for the restore, or use the Media Host Override option. Verify that the media required for the restore is present and that the robot has been inventoried. Verify that network issues do not exist between the media server and the client. Correct the problems that you find and retry the restore.

More information is available for this status code.

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http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2800&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2801

Message: Oracle policy restore error Explanation: An error caused the restore of the Oracle data to fail. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored. Check ownership and permission on the Oracle instance that you restore. Check the NetBackup dbclient and user_ops logs for additional failure information. If restoring to an alternate client using RMAN, review article http://www.symantec.com/business/support/index?page=content&id=TECH5840 Check that the Oracle user on the client can successfully communicate with the master server by using the bpclntcmd -pn command. Check that the Oracle user on the client can see the backup images on the master by using the bplist command. On UNIX and Linux hosts, check that the oracle user has sufficient permissions to read /etc/services, /etc/nsswitch.conf, and /usr/openv/netbackup/bp.conf. Ensure that the Oracle database is linked correctly, according to the NetBackup for Oracle Administrator's Guide (for example, $ORACLE_HOME/lib/libobk.so). More information is available in the following technical article: http://www.symantec.com/business/support/index?page=content&id=TECH72307

Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2801&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

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NetBackup status code 2802

Message: Informix-On-BAR policy restore error Explanation: An error caused the restore of the Informix data to fail. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored. Check ownership and permission on the Informix instance that you restore. Check the NetBackup infxbsa and user_ops logs from the client, and the bprd log from the master server for additional failure information. Check the Informix BAR_ACT_LOG, BAR_DEBUG_LOG, and MSGPATH logs for additional failure information. For large database restores, you may need to increase the client read timeout value. If restoring to an alternate client, review the checklist in the following article: http://www.symantec.com/business/support/index?page=content&id=TECH21719 Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2802&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2803

Message: Sybase policy restore error Explanation: An error caused the restore of the Sybase data to fail. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on the Sybase instance that you restore and on the directories where files are restored.

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Check the NetBackup sybackup log for additional failure information. Create the following log folders, then retry the restore: On the client:
/usr/openv/netbackup/logs/bphdb /usr/openv/netbackup/logs/bprestore /usr/openv/netbackup/logs/tar /usr/openv/netbackup/logs/sybackup chmod 777 /usr/openv/netbackup/logs/sybackup chmod 777 /usr/openv/netbackup/logs/bphdb

On the media server:

/usr/openv/netbackup/logs/bptm /usr/openv/netbackup/logs/bpbrm

On the master server:

/usr/openv/netbackup/logs/bprd

Correct the problems that you find and retry the restore.

To set the debug level on UNIX and Linux clients, enter the following line in the bp.conf file:
VERBOSE = 5

For a Sybase alternate client restore, the user ID (UID) of the restoring Sybase backup server must match the UID of the Sybase backup server from the source host. For alternate client restore, the user/group/other permissions must be able to read the No.Restrictions file, or authorize the alternate client to access images for the original client UNIX or Linux master server:
/usr/openv/netbackup/db/altnames/No.Restrictions

Windows master server:

install_path\NetBackup\db\altnames\No.Restrictions

Verify that the alternate client can browse the backup images for the original client: UNIX or Linux master server:
/usr/openv/netbackup/db/altnames/No.Restrictions

Windows master server:

install_path\NetBackup\db\altnames\No.Restrictions

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# /usr/openv/netbackup/bin/bplist -C <origClient> -t 7 -l -R / # install_path\netbackup\bin\bplist -t 7 -l -R /

On the alternate client, use the bpclntcmd command to test connectivity and name resolution. The command should display the name of the master server on the first line. The second line must contain the IP address of the network interface that the alternate client used when communicating with the master server. The first word on the second line is the name of the alternate client as resolved on the master server from the IP address. The second word on the second line may be 'NULL' if the alternate client is not being backed up. Otherwise, it is the name of the alternate client (or an alias) which is defined in a backup policy on the master server.
# /usr/openv/netbackup/bin/bpclntcmd -pn

Make sure that CLIENT_READ_TIMEOUT on the alternate client and media server is set sufficiently large to allow for the tapes to be read, the data transferred, and the database instance to write the data to disk. Information on a Sybase clustered alternative client restore is available. http://www.symantec.com/business/support/index?page=content&id=TECH21388 Information is available about what to do if a Sybase restore fails with Unrecoverable I/O errors. http://www.symantec.com/business/support/index?page=content&id=TECH92495 Information is available about what to do if a Sybase alternate client restore on UNIX fails (with unspecified errors) to transfer any data from tape. http://www.symantec.com/business/support/index?page=content&id=TECH10499 Information is available about steps to a Sybase alternative client restore operation. http://www.symantec.com/business/support/index?page=content&id=TECH24125 More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2803&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2804

Message: MS-SharePoint policy restore error Explanation: An error caused the restore of the SharePoint data to fail. Recommended Action: Try the following possible solutions in the order presented:

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Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored. Create the following log folders on the SQL Server, the front-end Web server, the media server and the master server:
install_path\NetBackup\logs\tar install_path\NetBackup\logs\bpresolver install_path\NetBackup\logs\bpbrm (media server) install_path\NetBackup\logs\bprd (master server)

If you use granular restore technology (GRT), the following log folders also apply:
install_path\NetBackup\logs\ncf install_path\NetBackup\logs\ncflbc install_path\NetBackup\logs\ncfgre install_path\NetBackup\logs\nbfsd install_path\NetBackup\logs\spsv2ra

Check all SharePoint server event viewers (application and system) for any errors. Connect to the server where the SharePoint front-end server runs and launch the restore using Backup, Archive and Restore GUI. Make sure the restore is being launched correctly. See the NetBackup for Microsoft SharePoint Administrators Guide. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2804&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2805

Message: MS-Windows policy restore error Explanation: An error caused some or all of the files to fail the restore operation. Recommended Action: Try the following possible solutions in the order presented:

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Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check that you have selected the correct restore type on the Backup, Archive, and Restore GUI. Check ownership and permission on directories where files are restored. Check the following logs for additional failure information:

Master server: bprd, nbjm Media server: bpbrm, bptm, bpdm Client: tar

Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2805&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2806

Message: NetWare policy restore error Explanation: An error caused the restore of the NetWare data to fail. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored. Check the NetBackup tar log for additional failure information. Also check the following log files: bpcd, bpsrv, bprest, and user_ops. For target restores, ensure that you have create and write rights to the volume where you are trying to restore. In the BP.INI file, ensure that the Allow_Server_Write parameter is set to yes. If you launched a non-target restore from the NetBackup Administration Console, ensure that the Allow server directed restores parameter is selected. Correct the problems that you find and retry the restore.

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More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2806&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2807

Message: SQL-BackTrack policy restore error Explanation: An error caused the restore of the SQL-BackTrack data to fail. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored and on the SQL-BackTrack instance that you are restoring. Check the NetBackup backtrack log for additional failure information. Ensure that the No.Restrictions file has been added on the master server in case of alternate client restore. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2807&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2808

Message: Windows File System policy restore error Explanation: An error caused some or all of the files to fail the restore operation. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check that you have selected the correct restore type on the Backup, Archive, and Restore GUI.

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Check ownership and permission on directories where files are restored. Check that the destination directories or files exist. If so, select Overwrite existing files option on the Backup, Archive, and Restore GUI. Check the following logs for additional failure information:

Master server: bprd, nbjm Media server: bpbrm, bptm, bpdm Client: tar

Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2808&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2809

Message: MS-SQL-Server policy restore error Explanation: An error caused the restore of the SQL Server data to fail. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored and on the SQL instance that you are restoring. Check ownership and permission on the SQL Server instance and on the directories where files are restored. Check the following logs for additional failure information on the client side:
install_path\NetBackup\logs\dbclient install_path\NetBackup\logs\bpbkar (Snapshot Client) install_path\NetBackup\logs\bpfis (Snapshot Client) install_path\NetBackup\logs\bppfi (instant recovery)

Check the SQL server event viewers (application and system) for any errors or messages related to the restore operation. Increase restore verbose levels.

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See the NetBackup for Microsoft SQL Server Administrators Guide. Review this guide to verify that you launched the restore correctly.

Connect to the server where SQL is running and launch the restore from that server using the Backup, Archive and Restore GUI. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2809&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2810

Message: MS-Exchange policy restore error Explanation: An error caused the restore of the Exchange data to fail. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission of the Exchange instance that you restore and the directories where files are restored. Verify the following log files depending on the type of restore being performed. All the log folders are located in the install_path\NetBackup\logs folder.

beds - All restore operations. tar - All restore operations.

Restores with Granular Recovery Technology (GRT):

nbfsd - This log appears on the client and the media server. ncf - This log uses unified logging and appears on the destination client

or proxy client.

ncflbc - This log is for nblbc.exe. It appears on the destination client or

proxy client.

ncfgre - This log is for nbgre.exe. It appears on the destination client or

proxy client. Instant Recovery and Instant Recovery off-host:

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bpbkar - For off-host Instant Recovery restores, bpbkar logs on the alternate

client.

bpfis - This log applies to Instant Recovery rollback restores. For off-host

Instant Recovery backups, bpfis logs exist on both the primary and the alternate clients.

bppfi - For off-host Instant Recovery restores, bppfi logs on both the

primary and the alternate clients.

Check the Exchange Server event viewer for Application and System messages related to the restore operation. Connect to the server where Exchange is running and launch the restore from that server using the Backup, Archive, and Restore GUI. Verify that you launched the restore correctly. See the NetBackup for Microsoft Exchange Server Administrators Guide. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2809&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2811

Message: SAP policy restore error Explanation: An error caused the restore of the SAP data to fail. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission of the SAP instance that you restore and the directories where the files are restored. Ensure that the No.Restrictions file has been created on the master server in case of alternate client restore. Check the following logs for additional failure information: backint, tar, dbclient, bprestore, and user_ops. Correct the problems that you find and retry the restore.

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More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2811&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2812

Message: DB2 policy restore error Explanation: An error caused the restore of the DB2 data to fail. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission of the DB2 instance that you restore and the directories where the files are restored. Check the NetBackup bpdb2 log for additional failure information. Ensure that the No.Restrictions file has been created on the master server in case of restore. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2812&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2813

Message: NDMP policy restore error Explanation: An error caused some or all of the files to fail.the restore operation. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored. Check if the destination NDMP host supports DAR. If not, disable DAR.

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Check the ndmpagent (Originator ID 134) log for additional failure information. Check the NetBackup bptm log for additional failure information. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2813&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2814

Message: FlashBackup policy restore error Explanation: An error caused some or all of the files to fail the restore operation. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored. Check the NetBackup tar log for additional failure information. Enable and verify VxMS logs for additional failure information. For VMware restores, enable the bpvmutil logs. If you run a VMware restore, make sure that the user account specified in the VMware credentials has full administration rights on the target vCenter and the ESX server. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2814&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2815

Message: AFS policy restore error Explanation: An error caused some or all of the files to fail the restore operation. Recommended Action: Try the following possible solutions in the order presented:

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Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored. Check the NetBackup tar log for additional failure information. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2815&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2816

Message: DataStore policy restore error Explanation: An error caused the restore of the DataStore data to fail. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. If you run one PureDisk disaster recovery, check the output from the /opt/pdinstall/DR_Restore_all.sh script on the PureDisk node. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored. Check ownership and permission on the database instance that you restore. Check the NetBackup exten_client log for additional failure information. If you restore a Netezza appliance, collect the log files from /nz/kit/log/restoresvf/*. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2816&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

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NetBackup status code 2817

Message: FlashBackup Windows policy restore error Explanation: An error caused some or all of the files to fail.the restore operation. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored. Check the NetBackup tar log for additional failure information. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2817&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2818

Message: NBU Catalog policy restore error Explanation: An error caused the restore of the NetBackup catalog to fail. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Ensure that NetBackup is at the same version and patch level as the machine where the catalog image was created. Ensure that the path where you restore the catalog is same as when it was backed up. Ensure that sufficient disk space exists on the target system where the restore runs. Ensure that the current master server hostname matches the hostname of the machine where the catalog image was created. Check ownership and permission on directories where files are restored.

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Check the NetBackup tar, admin, bptm, and bpbr logs for additional failure information. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2818&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2819

Message: Enterprise Vault policy restore error Explanation: An error caused the restore of the Enterprise Vault data to fail. Recommended Action: Try the following possible solutions in the order presented:

Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored. Check the NetBackup tar log for additional failure information. Also, check the Enterprise Vault server event viewer (application and system) for errors or clues. Connect to the server where the Enterprise Vault front-end runs. Launch the restore by using the Backup, Archive, and Restore GUI. Verify that you launched the restore correctly. See the NetBackup for Enterprise Vault Agent Server Administrators Guide. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2819&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

NetBackup status code 2820

Message: Restore error Explanation: An error caused the restore to fail. Recommended Action: Try the following possible solutions in the order presented:

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Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore. Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server. Check ownership and permission on directories where files are restored. Correct the problems that you find and retry the restore.

More information is available for this status code. http://www.symantec.com/business/support/index?page=answers&startover=y& question_box=Status%2BCode%2B2820&product_finder=NetBackup+Enterprise+Server& productselectorkey=15143&myclicker.x=0&myclicker.y=0

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Chapter

Media Manager status codes

This chapter includes the following topics:

Media Manager status codes

Media Manager status codes

These status codes appear in the following: exit status and command output for most media and device management commands, media and device management user interfaces, and system or debug logs.

Media Manager status code 1

Message: request completed Explanation: A requested operation was completed. The operation may have been one of several related operations for a particular task. Recommended Action: None.

Media Manager status code 2

Message: system error Explanation: A system call failed. This status code is used for a generic system call failure that does not have its own status code.

Check for other error messages in the command or the interface output to determine which system call failed. Check the system application log for error and warning messages.

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Verify that the system is not running out of virtual memory. If virtual memory is the problem, shut down unused applications or increase the amount of virtual memory. To increase virtual memory on Windows, do the following in the order presented:

Display the Control Panel. Double-click System. On the Performance tab, set Virtual Memory to a higher value.

Verify that all product binaries are properly installed. Verify that no unexpected media and device management processes are in operation by running vmps. Some processes are expected to continue running. Others that continue to run can indicate a more serious problem, such as a hung system call.

Media Manager status code 3

Message: user id was not superuser Explanation: A user or process that did not have root privileges (on UNIX and Linux) or administrator privileges (on Windows) started the process. Recommended Action: If appropriate, give the user or the process administrator privileges (on Windows) or root privileges (on UNIX and Linux) and retry the operation.

Media Manager status code 4

Message: invalid command usage Explanation: A media and device management command was run with improper options, or an incompatibility between components or versions of the product exists.

Examine command output, debug logs, and system logs for a more detailed message on the error. Check the usage statement for expected usage and compare with the parameters being sent to start the new process. Verify that all media and device management binaries are at a compatible version level.

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Media Manager status code 5

Message: daemon resources are busy Explanation: A requested operation cannot be processed because resources were busy. Recommended Action: Check the status of any resources that the requested operation uses. On a robotic inventory request, verify that the inventory operation completes within a reasonable time.

Media Manager status code 6

Message: invalid protocol request Explanation: An invalid request was sent to a robotic process or operator request process.

Examine command output, debug logs, and system logs for a more detailed message on the error. Identify the target components (for example, vmd, nbemm, and robotic processes on local or remote hosts). Then verify that all media and device management binaries are at compatible version level.

Media Manager status code 7

Message: daemon terminated Explanation: The process is inactive or terminates (or has terminated) from the following: an event or signal or as a direct result of a request from an authorized user or process. Recommended Action: If the targeted product component is needed but has terminated, restart the daemons or services on the targeted host.

Media Manager status code 8

Message: invalid media ID Explanation: When a process performed a media-related operation, it encountered an empty or an incorrectly formatted media identifier. Or a media ID that was passed to it cannot be operated on as requested.

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that the media ID, where requested, is not blank.

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Ensure that the specified media IDs contain valid characters only: alphanumeric characters, the period (.), the plus sign (+), and the underscore (_). A hyphen (-) is also a valid character when not the first character in the media ID. If media are specified to be ejected from a library, ensure the following: they exist in the EMM database and are associated with the correct robot number. Ensure that the media ID is from 1 to 6 characters in length. Ensure that a valid media and seed were specified. If the operation is an inventory request for an ACS robot, use the robtest utility to verify the following: the ACS interface returns cleaning media IDs both in the query volume list and in the query cleaning volume list.

Media Manager status code 9

Message: invalid media type Explanation: A process that performed a media-related operation encountered an unknown, missing, or incompatible media type specifier.

If you run a robot inventory on a robot of type ACS, TLH, or TLM, ensure the following: the installed version of NetBackup supports and recognizes the vendor media type that the robot control software returns. If using a command line interface directly, verify that a valid media type has been passed, according to vmadd(1m) command line documentation. Ensure that an operation valid only for cleaning media has not been requested on a media ID that does not correspond to cleaning tape. Ensure that the media type in all bar code rules is a valid media type or the ordinal zero (0), to represent the default media type.

Media Manager status code 10

Message: invalid barcode Explanation: When a process performed a media-related operation, it encountered an unknown, missing, or incompatible bar code.

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that the bar code, where requested, is not blank. Ensure that the specified bar codes contain valid characters only: alphanumeric characters, and the period (.), plus sign (+), and underscore (_). A hyphen (-) is also a valid character when not the first character in the media ID.

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Ensure that the number of characters in the bar code does not exceed the maximum that is allowed for the robot type. Ensure that the bar code tag in all bar code rules is a subset of a valid, supported bar code format.

Media Manager status code 11

Message: invalid description Explanation: The volume description exceeds 25 ASCII characters in length, or contains unprintable characters. Recommended Action: When you add or change a volume record or bar code rule record, ensure that the description field contains the following: no more than 25 ASCII characters that can be printed.

Media Manager status code 12

Message: invalid robot type Explanation: A requested operation encountered a case where a specified robot type or a volumes robot type is different. It differs from the type of robot that is required to perform the operation in the current configuration.

Examine command output, debug logs, and system logs for a more detailed message on the error. Specify a robot type that supports the volumes media type. Check the EMM database and ensure that the specified robot type agrees with the type for all volumes having the specified robot number. If a robot type is required for the requested operation, ensure that a robot type has been specified.

Media Manager status code 13

Message: invalid robot number Explanation: The robot number was not specified or was not within the allowable range.

Specify a robot number in the range of 0 to 32767. If you run vmphyinv, the global device database may not be updated, or the specified robot number may not be configured.

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Media Manager status code 14

Message: invalid robot host A requested operation encountered a case where the following is true of the robot control host:

It is not specified. It is not valid for the given robot type. It is not in an acceptable format. It exceeds the allowed length of a robot control host name. Examine command output, debug logs, and system logs for a more detailed message on the error If possible, attempt the requested operation again with another user interface that supports the type of request.

Media Manager status code 15

Message: invalid volgroup A requested operation encountered a case where the volume group:

Is not specified Is not in an acceptable format Exceeds the allowed length of a volume group name Examine command output, debug logs, and system logs for a more detailed message on the error Specify a volume group where one is required to ensure that it contains the following:

25 ASCII characters or less No white space No unprintable characters

Media Manager status code 16

Message: invalid robot coord1 Explanation: A requested operation encountered a missing or out-of-range robot slot number. Or a move by volume group residence was attempted when the volume did not originate from a valid robotic library slot.

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Examine command output, debug logs, and system logs for a more detailed message on the error. Specify a slot number (robot coordinate 1) where required and ensure that the number is within the allowable range for the given robot type.

Media Manager status code 18

Message: cannot allocate requested memory Explanation: Allocation of system memory failed. This error occurs when insufficient system memory is available. The system may have too little physical and virtual memory to handle the current load of processes. Recommended Action: Free up memory by terminating any unneeded processes that consume a lot of memory. Add more swap space or physical memory.

Media Manager status code 19

Message: invalid database host Explanation: A requested operation encountered a missing or an invalid database host. Or a request was sent to a host that is running a version of the product that does not support the requested operation.

Examine command output, debug logs, and system logs for a more detailed message on the error. Specify a valid EMM database host on which the following is running: a version of nbemm (the NetBackup Enterprise Media Manager) or an operator request daemon or process that supports the requested operation.

Media Manager status code 20

Message: protocol error Explanation: Message communications (handshaking) was not correct.

Examine command output, debug logs, and system logs for a more detailed message on the error. Retry the operation and examine the logs. Ensure that no whitespaces are embedded in the fields that do not allow embedded whitespace.

Media Manager status code 21

Message: cannot obtain daemon lockfile

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Explanation: vmd (NetBackup Volume Manager daemon on UNIX and Linux; NetBackup Volume Manager service on Windows) or operator request daemon or service cannot obtain an internal software lock. Recommended Action: Check for the existence and permissions of the lock file itself and the lock file directory: /usr/openv/volmgr/misc/vmd.lock (UNIX and Linux) or install_path\Volmgr\misc\vmd.lock (Windows). Create the directory or folder and adjust the permissions as needed so that vmd can obtain the lock: /usr/openv/volmgr/misc/vmd.lock (UNIX and Linux) or install_path\Volmgr\misc\vmd.lock (Windows).

Media Manager status code 22

Message: pool type change is not allowed for <CatalogBackup> pool Explanation: An attempt was made to remove the catalog backup attribute of the default CatalogBackup pool. Recommended Action: Verify that the appropriate pool name was used in this operation.

Media Manager status code 23

Message: database server is down Explanation: A request was made to the EMM server, but the underlying database server does not respond.

Examine command output, debug logs, and system logs for a more detailed message on the error. This error can occur if a cold catalog backup is in progress. Retry the request after this operation has completed.

Media Manager status code 25

Message: failed making the database directory Explanation: nbpushdata cannot create a working directory during upgrade. Recommended Action: Determine why the directory /usr/openv/tmp (UNIX and Linux) or install_path\tmp (Windows) cannot be created. Check to see what account nbpushdata was run under. Compare it against the security properties of the database folder.

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Media Manager status code 26

Message: database open operation failed Explanation: A database file cannot be opened. Recommended Action: Check for the existence and permissions of the following files in the /usr/openv/var/global directory (UNIX and Linux) or install_path\NetBackup\var\global folder (Windows):

external_robotics.txt external_densities.txt external_drivetypes.txt external_mediatypes.txt

Media Manager status code 27

Message: database read record operation failed Explanation: nbpushdata encountered a read error while reading an EMM database record.

Examine command output, debug logs, and system logs for a more detailed message on the error. The EMM database may be corrupted. Restore an older EMM database from a saved version or from catalog backups.

Media Manager status code 28

Message: database read operation read too few bytes Explanation: nbpushdata encountered a record that was smaller than expected while reading an EMM database record.

Examine command output, debug logs, and system logs for a more detailed message on the error. The EMM database may be corrupted. Restore an older EMM database from a saved version or from catalog backups.

Media Manager status code 32

Message: database write record operation failed

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Explanation: nbpushdata encountered an error while writing an EMM database record. Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error.

Media Manager status code 34

Message: media ID not unique in database Explanation: A volume entry being added to or changed in the EMM database had a media ID specified. The specified ID was a duplicate of the media ID for another volume already in the EMM database. All volumes in the EMM database must have a unique media ID.

Examine the daemon and reqlib debug logs for a more detailed message on the error. When you add volumes to the EMM database, specify a media ID that is unique. If you run vmphyinv, there may be two or more media in the tape library with the same media ID.

Media Manager status code 35

Message: volume does not exist in database Explanation: A requested operation encountered a case where a volume query did not return a volume entry that matched the search criteria.

Examine the daemon and reqlib debug logs for a more detailed message on the error. Ensure that volumes are configured properly on the EMM server that matches the EMM server configured for the robot or set of stand-alone drives. Use tpconfig -d to list the configured EMM server. Do the following so the volume query can find a matching volume: update the volume or the device configurations, specify the correct EMM server, modify volume properties, or adjust search criteria. If you run vmphyinv, none of the media satisfy the search criterion. As such, vmphyinv cannot inventory the tape library.

Media Manager status code 36

Message: barcode not unique in database

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Explanation: A specified bar code in an added or a changed volume entry in the EMM database duplicated a volume bar code already in the database. All volumes in the EMM database must have a unique bar code.

Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error. Query or sort volume records by bar code to identify the volume entry with the duplicate bar code.

Media Manager status code 37

Message: robotic volume position is already in use Explanation: A robotic coordinate in an added or a changed volume entry in the EMM database duplicated a volume robotic coordinate in the database. (The robotic coordinate includes the slot number or the slot number and platter side.) All volumes in the EMM database must have unique robotic coordinates.

Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error. Query or sort volume records by slot number to identify the volume entry with the duplicate robotic coordinate. Change (update or move volume) or delete the existing volume entry if it does not reflect the following: the correct robotic coordinate corresponding to the volumes storage position in the robotic library. If a volume is currently in a drive, the EMM database should still reflect the volumes home slot.

Media Manager status code 39

Message: network protocol error Explanation: An attempt to read data from a socket failed.

Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the protocol error. Verify that the server being connected to is operational.

Media Manager status code 40

Message: unexpected data received Explanation: Message communications (handshaking) was not correct.

Verify that the correct version of software is running on all servers.

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Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the protocol error. Retry the operation and examine the logs. Ensure that no embedded whitespaces exist in the fields that do not allow embedded whitespace.

Media Manager status code 41

Message: invalid media ID for naming mode Explanation: A request to add multiple volumes with a first media ID and a media ID style failed. It fails because the media ID specified was not compatible with the media ID naming style provided. Recommended Action: Provide a first media ID that fits the selected style. For example, the media ID style is two characters and four digits. Then the least significant four characters in the first media ID must be digits in the range 0 to 9. Alternatively, select a media ID style that fits the specified first media ID.

Media Manager status code 42

Message: cannot connect to robotic software daemon Explanation: A connection to a robotic software daemon or process cannot be established. This error can occur when a process tries to connect to the robotic process that is not running. It can also occur if the network or server is heavily loaded and has slow response time.

Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error. Identify the robotic process: look at the robot type and at the robot host on the robotic request or the robot host field of the volume being operated on. Verify that the robotic process to use for robotic control is available If necessary, start the robotic process. Ensure that only one configured robot control host exists for each TL8, TLD, and TLH robot. Also ensure that all volumes in the volume configuration have a robot host that matches the configured robot control host. Change the volumes or reconfigure the robot in the device configuration as needed. Check the system log on the robot control host to see if the robotic process processes requests when connections to it are attempted.

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Media Manager status code 43

Message: failed sending to robotic software daemon Explanation: An attempt to write data to a robotic software daemon or process socket failed.

Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message error. Identify the robotic process: look at the robot type and at the robot host on the robotic request or the robot host field of the volume being operated on. Verify that the robotic process to use for robotic control is available and that it handles requests. Identify the robot control host by checking the device configuration. Only one configured robot control host should exist for each TL8, TLD, and TLH robot. All volumes in the volume configuration should have a robot host that matches the configured robot control host. Check the system log on the robot control host to see if the robotic process processes requests when communications with it are attempted.

Media Manager status code 44

Message: failed receiving from robotic software daemon Explanation: An attempt to read data from a robotic software daemon or process socket failed.

Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error. Identify the targeted robotic process: look at the robot type and at the robot host on the robotic request or the robot host field of the volume being operated on. Verify that the robotic process to use for robotic control is available and that it handles requests. Identify the robot control host by checking the device configuration. Only one configured robot control host should exist for each TL8, TLD, and TLH robot. All volumes in the volume configuration should have a robot host that matches the configured robot control host. Check the system log on the robot control host to see if the robotic process handles requests when communications with it are attempted.

Media Manager status code 45

Message: failed changing terminal characteristics

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Explanation: When an attempt was made to change the mode for terminal input between cooked and raw, a system call failed. Recommended Action: Examine the user interface output for the system error that is associated with the failed system call. Then troubleshoot according to operating system vendor recommendations.

Media Manager status code 46

Message: unexpected data from robotic software daemon Explanation: Message communications (handshaking) between a process and a robotic software daemon or process failed.

Verify that the correct version of software is running on all servers. Examine command output, debug logs, and system logs for a more detailed message on the error. Retry the operation and examine the logs. Ensure that no embedded whitespaces exist in the fields that do not allow embedded whitespace. Check the system log on the robot control host for errors that the robotic software logged.

Media Manager status code 47

Message: no entries changed Explanation: A requested operation was completed, but no changes to the volume configuration or Media Manager configuration file were made. The administrator may have terminated an operation instead of continuing with proposed changes. Or the configuration file may already include the configuration entry that was to be added.

No action is needed if the administrator aborted the change operation. Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error.

Media Manager status code 48

Message: no entries deleted Explanation: A delete volume(s) operation completed. No changes were made to the volume configuration.

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No action is needed, unless the volumes that were requested to be deleted were not in fact deleted. Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error.

Media Manager status code 49

Message: no entries inserted Explanation: An insert volume(s) operation completed. No volumes were added to the volume configuration.

No action is needed unless the volumes that were requested to be inserted were not inserted. Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error.

Media Manager status code 50

Message: invalid change-entry request Explanation: An invalid request to change volume information was sent to vmd on the EMM server.

Examine command output, debug logs, and system logs for a more detailed message on the error. Check the usage statement for expected usage and compare with the parameters being sent to start the new process.

Media Manager status code 51

Message: cannot auto-eject this robot type Explanation: A request to change volume residence with media eject was sent to vmd, but the volumes robot type does not support automated media eject. (vmd is the NetBackup Volume Manager daemon on UNIX and Linux or NetBackup Volume Manager service on Windows.)

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that change volume residence requests are not sent to vmd on a system that runs an older, incompatible software version level. (The change volume residence requests are requests with eject for the robot type that is involved with a newer release version level.)

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Media Manager status code 52

Message: cannot auto-inject this robot type Explanation: A request to change volume residence with media inject was sent to vmd, but the volumes robot type does not support automated media inject. (vmd is the NetBackup Volume Manager daemon on UNIX and Linux or NetBackup Volume Manager service on Windows.)

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that change volume residence requests are not sent to vmd on a system that runs an older, incompatible software version level. (The change volume residence requests are requests with inject for the robot type that is involved with a newer release version level.)

Media Manager status code 53

Message: invalid volume move mode Explanation: A robotic-related request was made specifying a media movement option that not all affected software components supports.

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that the robotic request is sent to a system that runs a release version of software that supports the particular request.

Media Manager status code 54

Message: robot number and robot type mismatch Explanation: A request was made to add or change volumes in the volume configuration. The robot number to be associated with a volume is already in use. It is associated with another volume in a robot with the same number but of another robot type.

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that robot numbers are unique for each physical robot in the EMM database. Delete and re-add a robot. Use a unique robot number if duplicate robot numbers are in use. Use a media management interface to identify robot numbers currently in use for all volumes in the volume configuration. If you use a command line interface, specify the correct robot type for the robot number that is associated with the request.

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Media Manager status code 55

Message: robot number and volume group mismatch Explanation: A request was made to add or change volumes in the volume configuration. The robot number and volume group that is associated with the volume configuration changes are in conflict with the requirements for volume groups. All volumes in a volume group are required to have the same residence, which includes having the same robot number.

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that the specified robot number and volume group are compatible. If volumes in the volume group have a given robot number, then volumes with a different robot number cannot be added to that volume group. Volumes cannot be moved directly from one robotic volume group to another robotic volume group. The intermediate steps (some volume entries are changed, some are not) would cause a conflict with robot numbers. Choose a different volume group on the request, or let the volume group be selected automatically. Volume group selection depends on the specific interface being used.

Media Manager status code 56

Message: invalid database version header Explanation: nbpushdata cannot find a recognizable EMM database version in the EMM database, and cannot initialize with the database currently in place.

Examine command output, debug logs, and system logs for a more detailed message on the error. From catalog backups or another source if available, restore an earlier version of the database file: /usr/openv/volmgr/database/volDB (UNIX and Linux) or install_path\Volmgr\database\volDB (Windows). Then restart vmd.

Media Manager status code 57

Message: error auto-generating volume group Explanation: A request was made to add or change volumes in the volume configuration by using automatic generation of the volume group name. A unique volume group name cannot be generated because the available combinations were used up. Recommended Action: Consolidate volumes into volume groups within the targeted robot number so that a new volume group can be generated automatically. Or provide a specific volume group name.

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Media Manager status code 58

Message: daemon cannot obtain socket Explanation: vmd cannot bind to its socket. (vmd is the NetBackup Volume Manager daemon on UNIX and Linux and the NetBackup Volume Manager service on Windows.) When vmd attempts to bind to its configured port number, system call fails. The call fails usually because another process having acquired the port before the vmd daemon or service started.

Examine the daemon debug log for a more detailed message on the system error. If another process has the port, use other system commands to determine the process. Based on the result, either change the port number in your services file or map, or terminate the process that has acquired the port. UNIX and Linux only: Another possible cause for this error is the use of the kill command to terminate vmd. To stop vmd, the recommended method is to use the Terminate Media Manager Volume Daemon option on the Special actions menu in vmadm. (Or use the equivalent command line request, vmctrldbm -t). The use of the kill command to stop this process can leave it unable to bind to its assigned port the next time it restarts. When the socket problem occurs, the daemon debug log contains lines similar to the following:
unable to obtain bound socket, Address already in use (125)

Media Manager status code 59

Message: daemon failed accepting connection Explanation: vmd cannot accept a new connection due to a system call failure. (vmd is the NetBackup Volume Manager daemon on UNIX and Linux and the NetBackup Volume Manager service on Windows.)

Examine the daemon debug log for a more detailed message on the system error. Examine command output, debug logs, and system logs for a more detailed message on the error. Obtain the specific system call failure from the debug log, and investigate the operating system functionality that is related to the failure.

Media Manager status code 60

Message: cannot perform operation on this host Explanation: A requested operation is not functional on a particular host.

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Examine command output, debug logs, and system logs for a more detailed message on the error. Robot inventory update must be initiated only on the host where the robotic control and drives are configured.

Media Manager status code 61

Message: robot number and robot host mismatch Explanation: A request is made to add or change volumes in the volume configuration, or to issue a robot inventory update request. A specified robot host differs from the robot host for other volumes in the same robot (defined as those volumes having the same robot number). All volumes in the EMM database that have a given robot number (for instance, 0) must have the same robot host name.

Examine command output, debug logs, and system logs for a more detailed message on the error. Specify the robot host in the device configuration to be the same case-sensitive host name on all hosts where the robot is configured. Re-issue the request. As an alternative, use move-by-volume group to move all volumes logically from a robotic volume group to stand-alone and then back into the robot. Specify the robot host as the host name that is used in the robot configuration. Then re-issue the request.

Media Manager status code 62

Message: failed redirecting input to pipe Explanation: A system pipe cannot be created. Recommended Action: Check the interface output for the specific system error and investigate the operating system functionality that is related to the failure.

Media Manager status code 63

Message: child process killed by signal Explanation: An unexpected signal terminated a robot inventory update process.

Examine interface output and debug logs for a more detailed message error. Examine command output, debug logs, and system logs for a more detailed message on the error.

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Media Manager status code 64

Message: no child process to wait for Explanation: A media management interface attempted to wait for a child process to complete, but unexpectedly found that no such child process existed.

Examine interface output and debug logs for a more detailed message error. Examine command output, debug logs, and system logs for a more detailed message on the error. Retry the operation (or try to use a different media management interface) and examine the logs.

Media Manager status code 65

Message: volume group does not exist Explanation: During a request process, a volume group cannot be found within the existing volume entries in the EMM database.

Examine the daemon debug log for a more detailed message on the system error. Examine command output, debug logs, and system logs for a more detailed message on the error. Check for data integrity or consistency problems in the EMM database by using a media management interface. Delete or move volume entries so that the volume group issues are corrected.

Media Manager status code 67

Message: unable to send exit status Explanation: vmd cannot send the status of a requested operation to the requestor. (vmd is the NetBackup Volume Manager daemon on UNIX and Linux and the NetBackup Volume Manager service on Windows.)

Examine the daemon debug log for a more detailed message on the system error. Examine command output, debug logs, and system logs for a more detailed message on the error. Obtain the specific send or write system call failure from the debug log, and investigate the operating system functionality that is related to the failure. Use the following steps to check whether the command or the application interface that sends the request aborts prematurely: enable reqlib debug logs, retry the operation, check the debug logs, and observe application interface output.

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Media Manager status code 68

Message: too many volumes in volume group Explanation: A request was made to add or change volumes in the volume configuration but the volume number was at its allowable limit. The limit is based on the number of volumes that is allowed in a particular type of robot.

Examine command output, debug logs, and system logs for a more detailed message on the error. Check to see if volumes are defined in the EMM database. They may be defined in the EMM database, which is associated with a slot number zero that may not exist in the robot. Run a robot inventory. Show contents of robot report and observe the starting slot number. If the starting slot number is one and a volume is defined in the robot at slot zero, delete the volume entry. Or move it to stand-alone so that the remaining available media slots can be used.

Media Manager status code 69

Message: failed sending request to vmd Explanation: A request cannot be sent to vmd or to oprd, even though the initial connection to the server process was successful. (vmd is the NetBackup Volume Manager daemon on UNIX and Linux or NetBackup Volume Manager service on Windows; oprd is the operator request daemon or process.)

Examine command output, debug logs, and system logs for a more detailed message on the error. Check to see whether the vmd or the oprd process continues to run once it receives the connection from the requestor. Run netstat -a or an equivalent socket diagnostic utility. Check the following to see if the server process is hung up: the daemon debug log on the server-side system and the process status of vmd or oprd.

Media Manager status code 70

Message: cannot connect to vmd [on host host name] Explanation: A process times out while connecting to the following: vmd (the NetBackup Volume Manager daemon on UNIX and Linux or NetBackup Volume Manager service on Windows) or to oprd (the operator request daemon or process). This problem can occur when a connection is attempted and the server process is not running. It also can occur if the network or server is heavily loaded and has slow response time.

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On the host where vmd is the recipient of the connection, verify that the daemon or the service is running. (The host is the Media Manager host, the Device Host, or the EMM server.) If the daemon or the service is not running, start it. On Windows, vmd is the NetBackup Volume Manager service. If vmd is already running, examine command output, debug logs, and system logs for a more detailed message on the error. Verify that the correct host names are defined in the configuration. Check the services file. On UNIX and Linux, verify that the /etc/services file (and NIS services if NIS is used) has entries for the vmd service. (Note that the vmd service always starts oprd.) On Windows, verify that the %systemroot%\system32\drivers\etc\services file has the correct entry for vmd. Also verify that the vmd port number in the services file agrees with the port number configuration. The port number is noted in the man page for vmd(1M). Verify that all operating system patches or service packs are installed. Ensure that the Media Manager configuration is not tuned so that the load on vmd exceeds its ability to service requests. Look for entries in the vm.conf file that increase the load. Consider placing the EMM database on a higher performance server and file system if performance is an issue. To reduce the number of volumes in the volume configuration, use inventory filtering for the robot types that support it Check utilities such as ipcs -a to ensure that shared memory functions properly. The oprd process may not respond because it cannot attach to shared memory.

Media Manager status code 71

Message: failed sending to vmd Explanation: An attempt to write data to a vmd socket failed. vmd is the NetBackup Volume Manager daemon (UNIX and Linux) or NetBackup Volume Manager service (Windows).

Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error. Identify the system where vmd is running. The system usually is termed the Media Manager host or EMM server and defaults to the local system in some user interfaces (such as vmadm). Possible causes for the error are high network load, missing operating system patches or service packs, or unexpected vmd process failure.

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Media Manager status code 72

Message: failed receiving from vmd Explanation: An attempt to read data from a vmd socket failed. vmd is the NetBackup Volume Manager daemon (UNIX and Linux) or NetBackup Volume Manager service (Windows).

Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error. Identify the system where vmd is running. The system is usually termed the Media Manager host or EMM server and defaults to the local system in some user interfaces (such as vmadm). Possible causes for the error are high network load, missing operating system patches or service packs, or unexpected vmd process failure. Also, the socket read may have failed because the requested operation did not complete within a specified time period. The robotic process and vmd interactions can affect some requests to vmd; check the system log for errors on the robotic control host.

Media Manager status code 73

Message: invalid query type Explanation: An invalid volume query request was attempted.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that all Media Manager and user interface binaries are at a compatible version level.

Media Manager status code 74

Message: invalid number of cleanings Explanation: A request was made to change the number of cleanings that remains for one or more volumes in the volume configuration. When the request was made, the specified value was not within the acceptable range. The number of cleanings value may also be invalid in the number of mounts or cleanings field of a bar code rule.

Examine command output, debug logs, and system logs for a more detailed message on the error. Specify a number of cleanings value within the acceptable range of 0 to 2,147,483,647.

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Media Manager status code 75

Message: invalid change type Explanation: An invalid volume change request was attempted.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that all Media Manager and user interface binaries are at a compatible version level.

Media Manager status code 76

Message: cannot get host name Explanation: The system call gethostname(3C) failed during an attempt to obtain the name of the local host.

Examine command output, debug logs, and system logs for a more detailed message on the error. Obtain the specific system call failure from the debug log, and investigate the operating system functionality that is related to the failure. Run the hostname system command to see if the command operates correctly.

Media Manager status code 78

Message: barcode does not exist in database Explanation: A query volume by bar code request did not return a volume entry having the specified bar code, or bar code and media type.

Examine the daemon and reqlib debug logs for a more detailed message on the error. Ensure that volumes are properly configured in the EMM database. Use tpconfig -d to list the configured EMM server. Select the current server (the one being administered) to be the same as the host, which is the correct EMM server. Do the following so that the volume query can find a matching volume: update the volume or the device configurations, modify volume properties, or adjust search criteria as needed. For media in their correct slot locations, run the Rescan or the update bar code request so the following occurs: the bar code field in the volume configuration matches the actual bar code as interpreted by the robotic library bar code reader.

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Media Manager status code 79

Message: specified robot is unknown to vmd Explanation: A request was made to query volumes by residence. No volumes were found in the targeted volume configuration that matched the provided robot number, robot type, and robot host.

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that volumes are properly configured in the EMM database. Use tpconfig -d to list the configured EMM server. Select the current server (the one being administered) to be the same as the host which is the correct EMM server. Perform the following so the volume residence query can find a matching volume: update the volume or the device configurations, modify volume properties, or adjust search criteria as needed.

Media Manager status code 80

Message: cannot update database due to existing errors
vmphyinv is unable to update the EMM database because of the existing errors.

The errors can be as follows:

A Media Manager volume record belongs to a different robot with the same media ID as the media ID that the tape header read. The media type or media GUID or the volume pool of an assigned volume record needs to be changed. A bar code conflict is detected and vmphyinv needs to change the bar code of the existing volume record.

Recommended Action: vmphyinv, in such a scenario, generates a list of errors. Examine the output. You must resolve all these errors before you run the utility again.

Media Manager status code 81

Message: robot type and volume group mismatch Explanation: A request was made to add volumes or change volume residences in the volume configuration. The robot type and volume group that is associated with the volume configuration changes are in conflict with the requirements for volume groups. All volumes in a volume group are required to have the same residence, which includes having the same robot type. A requested operation may

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have tried to associate the special No Volume Group name "---" with a robotic residence.

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that the specified robot residence and volume group are compatible with other volumes in the volume configuration that are in the specified volume group. Do not move volumes in the special No Volume Group name to a robotic residence without moving them to a new or auto-generated volume group. Choose a different volume group on the request, or let the volume group be automatically selected. Volume group selection depends on the specific interface being used.

Media Manager status code 82

Message: robot host and volume group mismatch Explanation: A request was made to add volumes or change volume residences in the volume configuration. The robot host and volume group that is associated with the volume configuration changes are in conflict with the requirements for volume groups. All volumes in a volume group are required to have the same residence. This residence includes having the same robot host, where robot host equivalence is defined as having the same case-sensitive robot host string.

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that the specified robot residence and volume group are compatible with other volumes in the volume configuration that are in the specified volume group. Do not try to add volumes for a robot host by using a different form of the robot host name. For example, acme is not the same as acme.symantec.com. Use the same host name that is used for other volumes in the volume group. If the robot host needs to be changed for volumes in a volume group, do the following: use a single move volume group request (available only in certain media management interfaces) to move the volume group to stand-alone residence. Then move the volume group back to the robotic residence. Specify the robot control host that you want to be associated with the new volume group.

Media Manager status code 83

Message: device management error Explanation: One of the device management errors occurs during the execution of vmphyinv.

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Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error.

Media Manager status code 84

Message: this machine is not the database host Explanation: A request was made to initiate vmd on a host other than the local host. vmd is the NetBackup Volume Manager daemon (UNIX and Linux) or NetBackup Volume Manager service (Windows). vmd port numbers other than the default or use of unsupported options can affect the referenced host and port in the interfaces that start vmd.

Initiate vmd on the local host only, by logging on to the host where vmd needs to run Start vmd on that host. On UNIX and Linux, run /usr/openv/volmgr/bin/vmd [-v]. On Windows, start the NetBackup Volume Manager service in Services of the system Control Panel. If more information is needed to explain the problem, examine command output, debug logs, and system logs for a more detailed message on the error. Make sure port numbers are consistent.

Media Manager status code 85

Message: volume daemon fork failed Explanation: A Media Manager daemon or service cannot create a child process due to an error from the system. This error probably is intermittent, based on the availability of resources on the system.

Restart the service at a later time and investigate the system problems that limit the number of processes. Examine command output, debug logs, and system logs for a more detailed message on the error.

Media Manager status code 86

Message: failed opening tmp output file Explanation: The vm.conf file or temporary working file cannot be opened. Recommended Action: On UNIX and Linux, check for the existence and permissions of the /usr/openv/volmgr/misc directory, /tmp directory, and

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/usr/openv/volmgr/vm.conf file. On Windows: check for the existence and the

security properties of the install_path\Volmgr\vm.conf file.

Media Manager status code 87

Message: failed redirecting tmp output file Explanation: The system call dup2(3C) failed during an attempt to direct interface output from a temporary file to the processs standard output. Recommended Action: Investigate the operating system functionality that is related to resource limits on the number of open files. Ensure that extraneous signals do not interrupt processes.

Media Manager status code 88

Message: failed initiating child process Explanation: A command cannot be ran. This error can occur due to the following: the command permissions do not allow it to be ran or system resources such as memory and swap space are insufficient.

Examine command output, debug logs, and system logs for a more detailed message on the error. Check the permissions on the vmcheckxxx, vmupdate, and oprd binaries, and (on Windows only) the rdevmi installed binary.

Media Manager status code 89

Message: another daemon already exists Explanation: vmd (the NetBackup Volume Manager daemon on UNIX and Linux or NetBackup Volume Manager service on Windows) tries to initialize and found that it was already running, according to the daemon or the service lock file. Recommended Action: Check to see if vmd is already running. Do not try to start another vmd daemon or service until you first shut down the daemon or the service that is running. Stop the vmd that is running with vmctrldbm -t. On Windows, use the system Services interface. If the daemon or the service unexpectedly terminated, remove the lock file. The lock file is /usr/openv/volmgr/misc/vmd.lock (UNIX and Linux) or install_path\Volmgr\misc\vmd.lock (Windows). Then restart vmd.

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Media Manager status code 90

Message: invalid volume pool Explanation: A request was made to add volumes, change the volume pool for a volume, add a bar code rule, or change a bar code rule. However, the volume pool name or number that is associated with the requested change is in conflict with the requirements for volume pools. These requirements are as follows:

Volumes in scratch pools cannot be assigned until they are first moved to another pool. Volume pool numbers cannot be negative. Volume pool names must consist of from 1 to 20 printable ASCII characters with no embedded whitespace. The None volume pool is the only valid pool for the bar code rule entries that specify cleaning a media type. Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that the specified volume pool does not violate the requirements noted. Use the vmpool command to display the pool information. Use the vmrule command to display the bar code rule information. Add or change volume pools and bar code rules as needed to rectify inconsistencies in cases where the databases are inconsistent or corrupted.

Media Manager status code 92

Message: cannot delete assigned volume Explanation: A delete request was made to a volume, and the volume is currently assigned.

Examine command output, debug logs, and system logs for a more detailed message on the error. Assigned volumes cannot be deleted. If no worthwhile data is on the volume, unassign the media by using the appropriate application interface (which is bpexpdate for NetBackup). Then retry the delete volume request.

Media Manager status code 93

Message: volume is already assigned

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Explanation: A request was made to assign a volume, and the volume was already assigned.

Examine command output, debug logs, and system logs for a more detailed message on the error. Do not try to manually assign any volumes that are already assigned, because it is not valid except for one condition: you can assign volumes for NetBackup catalog backups if the volume is already assigned for NetBackup catalog backups. Always use barcodes that are unique in the six least significant characters, across all media in all robots. Or use media ID generation rules to ensure that unique media IDs are generated in a robot inventory update.

Media Manager status code 94

Message: volume is not in specified pool Explanation: A request was made to assign a volume from a specified volume pool. The volume was in a different volume pool.

Examine command output, debug logs, and system logs for a more detailed message on the error. When you assign volumes manually, specify the volume pool that is associated with the volume. Always use barcodes that are unique in the six least significant characters, across all media in all robots. Or use media ID generation rules to ensure that unique media IDs are generated in a robot inventory update.

Media Manager status code 95

Message: media ID is not the specified media type Explanation: A request was made to assign or add a volume of a specified media type. The volume or physically similar volumes have a different media type.

Examine command output, debug logs, and system logs for a more detailed message on the error. When you use robot inventory update to make changes to the volume configuration, do the following: ensure that all volumes of the same physical cartridge type (for example, 3590J in TLH robots) map to a single media type such as HCART. This check ensures that all media in the robotic library can be mounted on drives with a compatible drive type. When you assign volumes manually, specify the media type that is associated with the volume. Always use bar codes that are unique with respect to the six least significant characters, across all media in all robots. Or use media ID

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generation rules to ensure that unique media IDs are generated when you use robot inventory update.

Media Manager status code 96

Message: oprd returned abnormal status Explanation: A request that oprd services (the operator request daemon or process) returned an abnormal status.

On Windows, do the following when you auto-configure devices or initiate the NetBackup Device Manager service from a graphical or a command line interface: ensure that the service is not disabled in the system services configuration. Examine command output, debug logs, and system logs for a more detailed message on the error. In general, any device management-related errors that occur on a particular host accompany operator request daemon or process and remote device management errors. Check for errors in the following: the debug and the system or the application logs on the host where oprd was started or where it is running. The host is often a targeted device host or scan host. The kinds of failed requests that oprd services can include the following:

Down, up, or reset drives Change drive comments Deny or resubmit mount requests Assign drives Start or stop ltid Obtain ltid status Display drive status Manage pending actions Set NDMP attributes Configure devices Clean drives Obtain host version and device configuration information Scan shared drives

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Media Manager status code 97

Message: rule does not exist in rule database Explanation: A request was made to change or delete a bar code rule, but the bar code rule with the specified bar code tag cannot be found.

Examine command output, debug logs, and system logs for a more detailed message on the error. List the configured bar code rules in the EMM database. Adjust the bar code tag that is specified on the change or the delete request or on the targeted host. Then the bar code rule is found when the request is retried.

Media Manager status code 101

Message: media type and volume group mismatch Explanation: A request was made to add volumes or change volume residences in the volume configuration. The media type and volume group that are associated with the volume configuration changes are in conflict with the requirements for volume groups. All volumes in a volume group are required to have the same residence, which includes having the same media type. Media types that are used for data and their associated cleaning media types are considered to be the same with regard to volume group restrictions.

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that the specified media type and volume group are compatible with other volumes in the volume configuration that are in the specified volume group. Choose a different volume group on the request, or let the volume group be automatically selected. Volume group selection depends on the interface being used.

Media Manager status code 102

Message: invalid pool database entry Explanation: The volume pool database is corrupt. It contains some records that are not compatible with the installed product binaries.

Examine command output, debug logs, and system logs for a more detailed message on the error. Use vmpool to investigate the integrity of the volume pool database. The daemon debug log file should indicate the expected number of fields and the

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found number of fields in the pool record. Restore a saved version of the pool database if the pool database cannot be manually corrected.

Media Manager status code 104

Message: failed appending to pool database Explanation: A request was made to add, change, or delete a volume pool in the volume pool configuration. But the pool record cannot be appended to the volume pool database file.

Examine the daemon debug log for a more detailed message on the system error. Examine the permissions and available file system space for writing to the database: on UNIX and Linux, /usr/openv/volmgr/database/poolDB; on Windows, install_path\Volmgr\database\poolDB.

Media Manager status code 105

Message: poolname is not unique in pool database Explanation: A request was made to add a volume pool in the volume pool configuration. The pool name specified is a duplicate of the name for an existing volume pool. Recommended Action: On the add volume pool request, specify a volume pool name that is not already in use on the targeted EMM database host.

Media Manager status code 109

Message: pool does not exist in pool database A requested operation encountered a case where the specified volume pool was not found in the volume pool configuration. The requests that can return this error code are as follows:

Add, change, delete, or query volume pool Add or change bar code rule Add or change volume Query scratch volumes Robot inventory report or update Examine the daemon and reqlib debug logs for a more detailed message on the error.

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Ensure that volumes are properly configured on the EMM server. Use the tpconfig -d command to list the configured EMM server. Select the current server (the one being administered) to be the same as the host which is the correct EMM server for a targeted device. Do the following so the requested operation can find the requested volume pool: update the volume or the device configurations, modify volume properties, or adjust search criteria as needed. Investigate inconsistencies between the EMM database and the volume pool database, and restore or correct those databases from a previous state as needed.

Media Manager status code 110

Message: pool is in use Explanation: Operation on media pool failed because the media pool is in use.

Examine the command output, debug logs, and system logs for a more detailed message on the error. Investigate the integrity of the file system and volume pool database: on UNIX and Linux, /usr/openv/volmgr/database/poolDB; on Windows, install_path\Volmgr\database\poolDB. Make sure the media pool is not in use by some other table like barcode rule.

Media Manager status code 111

Message: the specified pool is not empty Explanation: A request was made to delete a volume pool. The pool was not empty, or it could not be determined whether or not volumes were still associated with the specified volume pool.

Examine command output, debug logs, and system logs for a more detailed message on the error. Use a media management interface to query for the volumes that are associated with the pool specified for deletion. Ensure that all volumes in a volume pool are associated again with another pool before trying to delete the volume pool. Use change volume operations to change the volume pool for a volume.

Media Manager status code 112

Message: no pools in the pool list Explanation: Unexpectedly, the volume pool list is empty.

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Recommended Action: The volume pool list should contain a minimum of four pools: None, NetBackup, Catalog Backup, and DataStore. Investigate the integrity of the EMM database. Restore the EMM database from catalog backups.

Media Manager status code 113

Message: invalid expiration date Explanation: A request was made to change the media expiration for one or more volumes in the volume configuration, but the date specified was not valid. Recommended Action: When you change the media expiration, provide the date in the format that the media management interface documentation specifies.

Media Manager status code 114

Message: invalid maximum mounts Explanation: A request was made to change the limit for the number of times a volume can be mounted with write access for one or more volumes in the volume configuration. The specified value is not within the acceptable range. The maximum number of mounts value may also be invalid in the number of mounts or cleanings field of a bar code rule.

Examine command output, debug logs, and system logs for a more detailed message on the error. Specify a maximum mounts value within the range of 0 to 2,147,483,647.

Media Manager status code 115

Message: volume has passed expiration date Explanation: A request was made to assign a volume, and the volume expiration date has expired in relation to the current system date.

Examine command output, debug logs, and system logs for a more detailed message on the error. Extend the active life of the physical media: change the volume expiration date to a future date in relation to the current system date or time. Alternatively, replace the media with other media that still contains useful life. Check the system date and time and reset it as needed.

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Media Manager status code 116

Message: volume has exceeded maximum mounts Explanation: A request was made to assign a volume. The volumes number of mounts exceeds the maximum number of mounts allowed for the volume.

Examine command output, debug logs, and system logs for a more detailed message on the error. Extend the active life of the physical media: increase the volumes maximum number of mounts or set the maximum number of mounts to infinite. Alternatively, replace the media with other media that still contains useful life.

Media Manager status code 117

Message: operation not allowed on cleaning cartridge Explanation: A request was made to change a volumes expiration or maximum number of mounts. The operation is not allowed because the volume is a cleaning cartridge.

If the volume is a cleaning cartridge, perform a valid operation such as changing the number of cleanings that remain for the cleaning cartridge. If the volumes media type cannot be determined, examine command output, debug logs, and system logs for a more detailed message on the error. If the targeted volume is incorrectly configured as a cleaning tape, delete the cleaning volume. Then update the volume configuration using options to define a new volume with the appropriate media type.

Media Manager status code 118

Message: cannot delete one of the default volume pools Explanation: An attempt was made to delete one of the special, pre-defined volume pools. The None, NetBackup, Catalog Backup, and DataStore volume pools are fixed volume pools in the volume pool configuration, and cannot be deleted. Recommended Action: Do not attempt to delete the None, NetBackup, Catalog Backup, and DataStore volume pools.

Media Manager status code 119

Message: invalid rule database entry

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Explanation: The bar code rule database is corrupt. It contains some records that are not compatible with the installed product binaries.

Examine command output, debug logs, and system logs for a more detailed message on the error. Use vmrule to investigate integrity of the bar code rule database. The daemon debug log file should indicate the number of expected fields and the number of found fields in the bar code rule record. Restore a saved version of the bar code rule database if the bar code rule database cannot be manually corrected.

Media Manager status code 121

Message: failed appending to rule database Explanation: A request was made to add, change, or delete a bar code rule. A bar code rule record cannot be appended to the bar code rule database file. Recommended Action: Examine the daemon debug log for a more detailed message on the system error.

Media Manager status code 122

Message: barcode tag is not unique in rule database Explanation: A request was made to add a bar code rule. The specified bar code tag was a duplicate of the tag for an existing bar code rule. Recommended Action: On the add bar code rule request, specify a bar code tag that is not already in use.

Media Manager status code 126

Message: not authorized to connect to vmd Explanation: A caller requesting services from vmd is either not authenticated or not authorized. Or a problem is encountered when two systems attempt to authenticate one another.

See the NetBackup Security and Encryption Guide for information on vmd security. vmd security is based on NetBackup authentication or authorization, but has extensions for handling SERVER entries in the Media Manager configuration file. Examine the debug log files for a more detailed message on the authentication or the authorization problem.

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Correct the vmd security configuration by adjusting the authentication configuration, the AUTHORIZATION_REQUIRED entry, and SERVER entries. If an authentication problem (rather than a configuration issue) is suspected, do the following:

Ensure that the authentication libraries exist: Windows:

install_path\NetBackup\lib\libvopie.dll install_path\NetBackup\lib\libvnoauth.dll

UNIX and Linux (except HP-UX):

/usr/openv/lib/libvopie.so /usr/openv/lib/libvnoauth.so

UNIX and Linux (HP-UX only):

/usr/openv/lib/libvopie.sl /usr/openv/lib/libvnoauth.sl

Check the methods_allow.txt files on the systems that have problems to ensure that authentication is enabled. The files are in the following locations: Windows: install_path\NetBackup\var\auth UNIX and Linux: /usr/openv/var/auth

On the systems that have the authentication problem, remove the remote host that is not authenticated from the methods_allow.txt file. For example, if Host A and Host B have the problem, remove Host A from the file on Host B, and vice versa. Retry the operation. If the problem still exists, the connection problems are not related to authentication. If connections are successful, proceed to the next step. Run bpauthsync -vopie on the master server to synchronize the key files on the systems again. On Windows:
install_path\NetBackup\bin\admincmd\bpauthsync -vopie -servers

On UNIX and Linux:

/usr/openv/netbackup/bin/admincmd/bpauthsync -vopie -servers

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Add back the removed hosts and retry the operation.

Media Manager status code 127

Message: unable to generate a unique media id Explanation: A request was made to add volumes in the volume configuration by using robot inventory update or by using a media ID seed. A unique media ID was not generated because the "use seed" option was not specified, or because the available media ID combinations were used up. Recommended Action: If you use robot inventory update, ensure that all media in the robotic library have readable bar code labels. Or request updates by using a seed to generate media IDs for non-barcoded media automatically. If volumes are added by specifying a seed, use a seed that allows media ID character combinations beyond those already in use. To identify the slot that is associated with the media that may not have a readable bar code, examine the command output.

Media Manager status code 129

Message: invalid drive name Explanation: A request was made to the EMM/DA for a shared drive, and the drive name was not recognized.

Examine the daemon and reqlib debug logs for a more detailed message on the error. Ensure that the drive name is from 1 to 48 ASCII characters in length. The following special characters are allowed: period (.), plus (+), minus (-), and underscore (_). Verify that the correct version of software is running on all servers.

Media Manager status code 130

Message: requested drive is already reserved Explanation: A request was made to reserve a shared drive with the EMM/DA, and the drive was already reserved for another host. This error is a normal occurrence when drive resources are oversubscribed for either of the following reasons:

Independent schedulers or applications access the same pool of drives Hardware or media errors cause some drives that are allocated to jobs to become unavailable.

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Check the system log and application (bptm) debug log to determine if hardware or media errors have caused drives to become unavailable. If more information is needed on the drive reservation problem, examine the following for a more detailed message on the error: command output, debug logs, and system logs.

Media Manager status code 131

Message: requested drive is not registered for host Explanation: A request was made to reserve a shared drive with the EMM server. The requesting host did not register the drive, although that host had registered other drives. This abnormal condition can occur in the following situation: two different hosts with the same name registered different drive lists with the EMM server and one of those hosts requested a drive reservation. (The same host name occurs when SSO_HOST_NAME entries in the vm.conf file override the local host name.) Recommended Action: Use unique (non-duplicate) strings for host names and SSO_HOST_NAME configuration file entries.

Media Manager status code 132

Message: requested drive is not currently registered Explanation: A request was made to reserve or release a shared drive with the EMM server. The requesting host or any other host has not registered the drive. Recommended Action: This condition is abnormal. It can occur in the following situation: the EMM server was stopped and restarted. This situation is automatically handled, because the requesting host re-registers its drives with the EMM server when this error is encountered.

Media Manager status code 133

Message: requested drive is not reserved by host Explanation: A request was made to release a shared drive with the EMM server. The requesting host did not reserve the drive, although it was reserved for another host. This condition is abnormal. It can occur if a network problem or a suspended process exists. The following are possible scenarios:

Host A reserves a shared drive.

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Host A becomes unavailable for some time, unable to communicate with other hosts. Host B determines that the host having the reservation (Host A) is no longer available. Host B then makes a request to the EMM/DA denoting Host A as unavailable. Some other host (such as Host A or Host C) reserves the drive. The host that originally owned the drive reservation tries to release the drive.

Recommended Action: Correct the network or the process problem that led to the communications problem. Ensure that unique non-duplicate strings are used for host names and for SSO_HOST_NAME configuration file entries.

Media Manager status code 134

Message: requested drive is not currently reserved Explanation: A request was made to the EMM/DA to release a shared drive, but none of the hosts reserved the drive. This condition is abnormal. It can occur if there a network problem or a suspended process exists. The following are possible scenarios:

Host A reserves a shared drive. Host A becomes unavailable for some time, unable to communicate with other hosts. Host B determines that the host having the reservation (Host A) is no longer available. Host B then makes a request to the EMM/DA denoting Host A as unavailable. The host that originally owned the drive reservation tries to release the drive.

Recommended Action: Correct the network or the process problem that led to the communications problem. Ensure that unique non-duplicate strings are used for host names and for SSO_HOST_NAME configuration file entries.

Media Manager status code 135

Message: requested host is not currently registered Explanation: A request was made to the EMM/DA to reserve or release a shared drive or designate a host as unavailable. The host (that reserved or released the drive or that was designated as unavailable) was not registered with the EMM/DA. This condition is abnormal and can occur in the following situations.

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The EMM server was stopped and restarted. This situation is automatically handled, because the requesting host re-registers its drives with the EMM server when this error is encountered. A host was unregistered with the EMM server, and another host declared the host to be unavailable.

Recommended Action: If the host was declared unavailable, determine whether it should be available. Correct the underlying network problems or restart ltid (the device daemon on UNIX and Linux or NetBackup Device Manager service on Windows).

Media Manager status code 136

Message: invalid host name Explanation: A device host was added to the Media Manager configuration. Or a request was made to the EMM server and the host name exceeded the allowable length. Recommended Action: Limit host names to 256 ASCII characters or less.

Media Manager status code 137

Message: oprd request is not supported on the remote host Explanation: An invalid request was sent to the operator request process.

Examine command output, debug logs, and system logs for a more detailed message on the error. Identify the targeted host. Verify that all Media Manager binaries on that host are at a compatible version level with other hosts that are part of the configuration. Update the software version as needed.

Media Manager status code 138

Message: media generation rule already exists Explanation: You or a NetBackup media management interface attempted to add a MEDIA_ID_BARCODE_CHARS rule that already exists. The same rule cannot be added twice. Recommended Action: Examine the listing of the MEDIA_ID_BARCODE_CHARS rules again. A description of MEDIA_ID_BARCODE_CHARS rules is available. See Reference Topics in the NetBackup Administrators Guide, Volume II.

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Media Manager status code 139

Message: media generation rule does not exist Explanation: You or a NetBackup media management interface attempted to delete a MEDIA_ID_BARCODE_CHARS rule that does not exist. Recommended Action: Examine a listing of the MEDIA_ID_BARCODE_CHARS rules again. For a description of MEDIA_ID_BARCODE_CHARS rules, refer to Reference Topics in the NetBackup Administrators Guide, Volume II.

Media Manager status code 140

Message: invalid media generation rule Explanation: You or a NetBackup media management interface attempted to add an incorrect MEDIA_ID_BARCODE_CHARS rule. Recommended Action: Ensure that the MEDIA_ID_BARCODE_CHARS rule is composed correctly. For a description of MEDIA_ID_BARCODE_CHARS rules, refer to Reference Topics in the NetBackup Administrators Guide, Volume II.

Media Manager status code 141

Message: invalid number of mounts Explanation: A request was made to change the number of times that a volume was mounted, and the value specified was not within the acceptable range.

Examine command output, debug logs, and system logs for a more detailed message on the error. Specify a number of mounts value within the acceptable range of 0 to 2,147,483,647.

Media Manager status code 142

Message: invalid offsite location Explanation: The off-site location for a volume exceeds 25 ASCII characters in length, or contains unprintable characters. Recommended Action: When you add or change a volume record, ensure the following: the off-site location field contains only printable characters and does not exceed 25 ASCII characters in length.

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Media Manager status code 143

Message: invalid offsite sent date Explanation: A request was made to change the off-site sent date for one or more volumes in the volume configuration, but the date specified was invalid. Recommended Action: When you change the off-site sent date, provide the date in the format that the Media Management interface documentation specified.

Media Manager status code 144

Message: invalid offsite return date Explanation: A request was made to change the off-site return date for one or more volumes in the volume configuration, but the date specified was invalid. Recommended Action: When you change the off-site return date, provide the date in the format that the Media Management interface documentation specified.

Media Manager status code 145

Message: requested drive is already reserved by host Explanation: A request was made to the EMM/DA to reserve a shared drive. The drive was already reserved for the requesting host. This condition is abnormal. It can occur if two different hosts with the same name registered the same drive name with the EMM/DA. (The same host name occurs when SSO_HOST_NAME entries in the vm.conf file override the local host name.) In this case, one of those hosts has a drive reservation, and the other host tries to reserve the same drive. Recommended Action: Use unique non-duplicate strings for host names and for SSO_HOST_NAME configuration file entries.

Media Manager status code 146

Message: incompatible database version Explanation: A requesting process or vmd encountered an invalid or an unknown database or communications protocol. The possible data stores that an error affects are volume, volume pool, bar code rule, global device database, and shared drive information.

Examine command output, debug logs, and system logs for a more detailed message on the error.

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Identify the target components (for example, vmd and daemons or services, or user interfaces on local or remote hosts). Verify that all Media Manager binaries are at a compatible version level. Depending on which requests encountered the invalid version, determine whether or not the database is corrupt. Use an appropriate interface to query for the type of information that is involved in the error condition.

Media Manager status code 147

Message: invalid offsite slot Explanation: A request was made to change the off-site slot location for a volume, and the value specified was not within the acceptable range.

Examine command output, debug logs, and system logs for a more detailed message on the error. Specify an off-site slot value within the range of 0 to 2,147,483,647.

Media Manager status code 148

Message: invalid offsite session id Explanation: A request was made to change the off-site session ID for a volume, and the value specified was not within the acceptable range.

Examine command output, debug logs, and system logs for a more detailed message on the error. Specify an off-site session ID within the range of 0 to 2,147,483,647.

Media Manager status code 149

Message: current version does not support this configuration Explanation: A request cannot be performed because it attempted to reference unlicensed functionality. An example request: the attempt to add a volume with a media type that is not valid for the licensed product.

Examine command output, debug logs, and system logs for a more detailed message on the error. List the license keys that were installed and verify that the referenced functionality is supported with the currently installed license keys. Check to see that the databases that define externalized object types are in place and not corrupted. These database files are the following, in the /usr/openv/var/global directory (UNIX and Linux) or install_path\NetBackup\var\global folder (Windows):

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external_densities.txt external_drivetypes.txt external_mediatypes.txt external_robotics .txt

Media Manager status code 150

Message: registering this host would exceed the maximum allowed Explanation: The EMM/DA received a request to register shared drives from a host that was not currently registered. The maximum number of hosts that are registered with this EMM/DA were already reached. The current limit for the number of hosts that can register with the EMM/DA is 255.

Restrict the size of the SSO configuration to no more than 255 hosts. Break up the media and the device management domain into multiple domains, with all domains having 255 or fewer hosts that register shared drives.

Media Manager status code 152

Message: global device database record not found Explanation: A request was made to update a global device database record, and the record specified was not found in the global device database. This condition can occur when a device configuration change is made after the global device database host has changed. Recommended Action: If the request to update the record fails because the record does not exist, a request is made to add the missing record. No action is required.

Media Manager status code 153

Message: device entry is not unique in global device database Explanation: A request was made to add a global device database record, and the record specified was a duplicate of an existing record. This condition can occur if two processes update simultaneously the device configuration on the same host.

Coordinate changes to the device configuration so that changes come from a single source. Investigate the global device database changes on the server (database) side by examining the daemon debug log file for a more detailed error message.

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Media Manager status code 155

Message: global device database append operation failed Explanation: A request was made to change the device configuration, and a global device database record cannot be written to the global device database file. Recommended Action: Examine the daemon debug log for a more detailed message on the error.

Media Manager status code 160

Message: the global device database device type is invalid Explanation: An invalid device type appears in a request to modify the device configuration.

Examine command output, debug logs, and system logs for a more detailed message on the error. Identify the targeted host. Verify that all Media Manager binaries on that host are at a compatible version level with other hosts that are part of the configuration. Update the software version as needed.

Media Manager status code 162

Message: the global device database device name is invalid Explanation: An invalid or a missing device name was encountered in a request to modify the device configuration.

Examine command output, debug logs, and system logs for a more detailed message on the error. Identify the targeted host. Verify that all Media Manager binaries on that host are at a compatible version level with other hosts that are part of the configuration. Update the software version as needed.

Media Manager status code 163

Message: the operation requested has failed Explanation: The requested operation failed. The reason was not specified. Recommended Action: This error code may appear for a number of reasons. Examine command output, debug logs, and system logs for a more detailed message on the error.

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Media Manager status code 164

Message: the robotic daemon returned an invalid volume GUID Explanation: An invalid RSM GUID was returned from the RSM API. (RSM is the Microsoft Removable Storage Manager. GUID is a Global Unique Identifier.)

Examine the systems application log, the Removable Storage system interface, and the daemon and reqlib debug logs for a more detailed message on the error. Retry the operation and examine the logs. From the daemon debug log file, determine the media ID that has the invalid RSM GUID. Make sure that the software components are compatible.

Media Manager status code 165

Message: Evaluation period expired. Go to www.symantec.com to order this product. Explanation: The NetBackup evaluation software has expired. See the address in the message or www.symantec.com/enterprise/ for ordering information. Recommended Action: Obtain a licensed copy of NetBackup.

Media Manager status code 166

Message: media access port not available Explanation: A request was made to physically move a volume into or out of a robotic library, but the media access port was unavailable.

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that the move request was not sent to a robotic control daemon or process on a system that runs an older, incompatible software version. Ensure that the targeted robotic control daemon or process operates normally.

Media Manager status code 167

Message: ADAMM GUID is not unique in the database Explanation: A volume entry that was added to or changed in the EMM database had a specified ADAMM GUID. It was a duplicate of the ADAMM GUID for another volume already in the EMM database. All volumes in the EMM database must have

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an ADAMM GUID that is either unique or null. (ADAMM is Advanced Device and Media Management, and a GUID is a Global Unique Identifier.)

Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error. From the daemon debug log file, determine the volume that has an ADAMM GUID conflict with the volume entry that is added or changed.

Media Manager status code 168

Message: ADAMM GUID does not exist in database Explanation: The EMM database was queried for a specified ADAMM (Advanced Device and Media Management) GUID, and no volumes were found matching the specified criteria. (The GUID is a Global Unique Identifier.) Recommended Action: Run vmphyinv for the media whose ADAMM GUID does not exist in the database.

Media Manager status code 169

Message: internal database access failure Explanation: During an update of a drive status from a pre-6.0 NetBackup server in EMM, a problem occurred.

Examine command output, debug logs, and system logs for a more detailed message on the error. Run the tpconfig -d or vmquery -a command to verify that the EMM server is actively running and that it accepts new connections.

Media Manager status code 171

Message: a scratch pool is already defined Explanation: A new scratch pool cannot be defined because another scratch pool already exists. Recommended Action: Use the scratch pool already defined, or delete the current scratch pool and create a new scratch pool.

Media Manager status code 172

Message: pool not defined as a scratch pool

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Explanation: You or a NetBackup media management interface have tried to delete (unset) a scratch pool that is not defined as a scratch pool. Recommended Action: To delete the scratch pool, use the vmpool command. Make sure that the name of the pool that is specified with the unset_scratch option is the correct name of the scratch pool.

Media Manager status code 173

Message: invalid scratch pool name Explanation: You, or a NetBackup media management interface have tried to specify the NetBackup, DataStore, or None pool as a scratch pool. The NetBackup, DataStore, and None pools cannot be specified as scratch pools. Recommended Action: Create a scratch pool with a different name.

Media Manager status code 175

Message: unable to open the device test state file Explanation: The process is not able to open the state file, mostly likely because another process locked it. Recommended Action: Try again to open the state file. If you cannot open the state file, you may have to remove the file, which would result in a loss of previous test runs.

Media Manager status code 176

Message: unable to find any records in the device test database Explanation: The state file exists, but it is empty. This error indicates that no previous test runs have occurred. Recommended Action: None required.

Media Manager status code 177

Message: request can only be performed on the Media and Device Management Domain Server Explanation: The host this request was performed on is blocked from being a database host. An administrator blocked the host to restrict which hosts are allowed to be EMM servers.

Verify that you specified the correct EMM server (the -h option on the command line). If you did not specify the database host, the command line

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defaults to the local host, while the console uses the currently administered host.

Contact the administrator in charge of this configuration and verify that the host was intentionally blocked from being a database host. If not, remove the NOT_DATABASE_HOST flag in the hosts vm.conf file. To do so without having to stop and restart the daemons, use: vmquery -h <hoostname> -remove_not_db_host. To add this entry to a host without having to stop and restart the daemons, use: vmquery -h <hostname> -add_not_db_host.

Media Manager status code 181

Message: not authorized to connect to robotic daemon Explanation: A caller requesting services from a robotic daemon is not authenticated or authorized. Or when two systems try to authenticate one another, a problem occurs.

See the NetBackup Security and Encryption Guide for information on Media Manager security. Media Manager security is based on NetBackup authentication and authorization, but has extensions for handling SERVER entries in the Media Manager configuration file. Examine the debug log files for a more detailed message on the authentication and authorization problem. Determine whether authorization fails on vmd. Examine the debug log files for Media Manager status code 126 occurrences (not authorized to connect to vmd). Correct the Media Manager security configuration by adjusting the authentication configuration, the AUTHORIZATION_REQUIRED entry, the ENABLE_ROBOT_AUTH entry, and the SERVER entries. If an authentication problem (rather than a configuration issue) is suspected, do the following:

Ensure that the authentication libraries exist: Windows:

install_path\NetBackup\lib\libvopie.dll install_path\NetBackup\lib\libvnoauth.dll

UNIX and Linux (except HP-UX):

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/usr/openv/lib/libvopie.so /usr/openv/lib/libvnoauth.so

UNIX and Linux (HP-UX only):

/usr/openv/lib/libvopie.sl /usr/openv/lib/libvnoauth.sl

Check the methods_allow.txt files on the systems that have problems to ensure that authentication is enabled. The files are in the following locations: Windows: install_path\NetBackup\var\auth UNIX and Linux: /usr/openv/var/auth

On the systems that have the authentication problem, remove the remote host that is not authenticated from the methods_allow.txt file and retry the operation. For example, if Host A and Host B have the problem, remove Host A from the file on Host B, and vice versa. If the problem still exists, the error is caused by connection problems not related to authentication. If connections are successful after you remove the host, run bpauthsync -vopie on the master server to synchronize the key files on the systems again. On Windows:
install_path\NetBackup\bin\admincmd\bpauthsync -vopie -servers

On UNIX and Linux:

/usr/openv/netbackup/bin/admincmd/bpauthsync -vopie -servers

Add the removed names and retry the operation.

Media Manager status code 182

Message: device test state file does not exist Explanation: The state file does not exist. The reason may be because no tests have been run yet. Recommended Action: If the state file is lost, any previous test runs are also lost. The recommended action is to start again.

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Media Manager status code 185

Message: the robotic library is full and may still have media in its map Explanation: During a robot inventory update, the user attempted to use the empty_map option. The MAP contained more media than the library had space for. In this case, the inventory update was successful, the empty_map part was only partially successful. Those media still in the MAP are not changed or added in the EMM database. Recommended Action: No action is necessary on the users part except to be aware that not all of the media was removed from the MAP and placed into the library.

Media Manager status code 186

Message: invalid container id Explanation: A NetBackup Vault container ID was used with an invalid character.

Examine command output, debug logs, and system logs for a more detailed message on the error. Retry the operation with a container ID that does not contain invalid characters.

Media Manager status code 187

Message: VxSS authentication failed Explanation: The parties on either end of a socket connection cannot mutually authenticate each other.

Ensure that the Symantec Product Authentication Service is installed and configured. For complete installation instructions, see the NetBackup Security and Encryption Guide. Check that both parties have a valid certificate by examining the listed expiry date from a bpnbat -WhoAmI. For example:
bpnbat -WhoAmI Name: JDOG Domain: MYCOMPANY Issued by: /CN=broker/[email protected]/O=vx Expiry Date: Sep 19 12:51:55 2009 GMT Authentication method: Microsoft Windows Operation completed successfully.

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Shows an expiry date of September 19th, 2009. After 12:51:55 GMT this credential is no longer valid and a new credential is required. If you are running from the NetBackup Administration console, close and reopen the console. The console automatically obtains a credential for the currently logged in identity, if possible. By default these certificates are valid for 24 hours. To set a longer default time, consult the following: See the NetBackup Security and Encryption Guide. Ensure that the certificates for both sides either use the same broker, are children of the same root broker, or have trusts established between them. More information is available on broker hierarchies and how to establish trust relationships between brokers. See the NetBackup Security and Encryption Guide. Ensure that connectivity is possible between the physical systems in question. If general sockets cannot connect between the machines (such as ping and telnet), network issues unrelated to NetBackup may be the cause of this problem. Ensure that the system has sufficient swap space and the following directories are not full:

/home/username /user/openv/netbackup/logs /tmp

Media Manager status code 188

Message: VxSS Access Denied Explanation: The user identity that is used to attempt an operation does not have the permissions needed to perform the action.

If you use the default groups, make certain that the user attempts to perform an operation appropriate for that group. For example, a member of NBU_Operators is unable to modify policy information, a permission reserved for administrator roles. Ensure that the system has sufficient swap space and the following directories are not full:

/home/username /user/openv/netbackup/logs /tmp

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If you use your own defined groups and permissions, first determine the object with which the operation is associated. Then add the permissions relative to the action. For example, a user is required to up and down drives but does not currently have permission to do so. Verify that the user belongs to the correct authorization group. If necessary, verify that the group has Up and Down permissions on the Drive object within the Group Permission tab. If necessary, you can increase the verbosity level of NetBackup to locate what object and what permissions are required for the failing request. The pertinent lines in the debug logs look similar to the following:
17:19:27.653 [904.872] <2> GetAzinfo: Peer Cred Info. Name: JMIZZLE Domain: MYCOMPANY Expiry: Sep 24 21:45:32 2003 GMT Issued by: /CN=broker/[email protected]/O=vx AuthType: 1 17:19:37.077 [904.872] <2> VssAzAuthorize: vss_az.cpp.5082: Function: VssAzAuthorize. Object NBU_RES_Drives 17:19:37.077 [904.872] <2> VssAzAuthorize: vss_az.cpp.5083: Function: VssAzAuthorize. Permissions Up 17:19:40.171 [904.872] <2> VssAzAuthorize: vss_az.cpp.5166: Function: VssAzAuthorize. 20 Permission denied.

In the example, the user JMIZZLE attempts to perform an operation that requires the Up permission on the Drives object. To diagnose the problem, examine the group(s) to which the user belongs to ensure that the appropriate group includes the Up permission. (Up is a member of the Operate permission set for Drives.)

Media Manager status code 189

Message: failed to initialize a connection to the Enterprise Media Manager Explanation: A request to initialize a connection with the EMM server failed or was already initialized.

Verify that pbx_exchange and nbemm are running. Examine command output, debug logs, and system logs for a more detailed message on the error. Run the tpconfig -d or vmquery -a command to verify that the EMM server is actively running and that it accepts new connections.

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Media Manager status code 190

Message: the request sent to the Device Allocator has failed Explanation: A request to reserve or release a drive with the DA (EMM server) failed.

Verify that pbx_exchange and nbemm are running. Examine command output, debug logs, and system logs for a more detailed message on the error. Run the tpconfig -d or vmquery -a command to verify that the EMM server is actively running and that it accepts new connections. For a DA reserve drive request, verify that another host had not already reserved the drive. For a DA release drive request, verify the following: that the drive is DA reserved by the host requesting the DA release and has not already been released.

Media Manager status code 191

Message: invalid EMM argument Explanation: An invalid argument was provided on a call to the EMM server. Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error.

Media Manager status code 192

Message: unknown EMM error code Explanation: An unknown error was returned from the EMM server. Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error.

Media Manager status code 193

Message: generic EMM SQL error Explanation: The EMM server received an error from the underlying database. Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error.

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Media Manager status code 194

Message: EMM DB record not found Explanation: During a NetBackup upgrade a pre-requisite host was not upgraded in the correct order.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that the proper upgrade order is followed as described in the NetBackup Installation Guide.

Media Manager status code 195

Message: CORBA communication error Explanation: While trying to communicate with the EMM server, a problem occurred.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that Symantec Private Branch Exchange (VxPBX) processes new requests. Verify that the EMM server processes new requests.

Media Manager status code 196

Message: EMM database error Explanation: The calling program does not recognize the error the EMM server returned.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that the EMM server processes new requests.

Media Manager status code 198

Message: pool not defined as a catalog backup pool Explanation: An attempt was made to remove the Catalog Backup attribute from a pool in which it was not set. Recommended Action: Verify that the appropriate pool name was used in this operation.

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Media Manager status code 199

Message: the media is allocated for use Explanation: A request was made to modify a media that was in use.

Examine command output, debug logs, and system logs for a more detailed message on the error. Retry the operation once the media is no longer in use.

Chapter

Device configuration status codes

This chapter includes the following topics:

Device configuration status codes

Device configuration status codes

Device configuration status codes appear in exit status and command output for the tpconfig and the tpautoconf commands, and in system or debug logs. Programs that call tpconfig and tpautoconf, such as media and device management user interfaces and the vmoprcmd command, also present these codes.

Device configuration status code 0

Message: Success Explanation: A requested operation was successfully completed. Recommended Action: None.

Device configuration status code 1

Message: Cannot execute command, permission denied Explanation: A user or process that did not have root privileges (on UNIX and Linux) or administrator privileges (on Windows) started the process. Or the EMM server name cannot be set.

If appropriate, give the user or the process administrator privileges (on Windows) or root privileges (on UNIX and Linux) and reissue the device configuration request.

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Establish a common EMM server name as follows:

Run tpautoconf -get_gdbhost on other hosts. Set the EMM server name with
tpautoconf -set_gdbhost host_name

where host_name is the host name returned by tpautoconf -get_gdbhost.

Device configuration status code 2

Message: The device_mappings file has invalid license info The problem concerns one of the following files: /usr/openv/share/device_mappings.txt (UNIX and Linux) or
install_path\VERITAS\NetBackup\share\device_mappings.txt (Windows).

The file does not exist. The file is for a different version of NetBackup. You can find what version it is for by reading the header in the file. The file has a corrupted licensing digest.

Recommended Action: Download the latest device mapping file from the following Symantec support Web site : www.symantec.com/business/support/

Device configuration status code 3

Message: Could not get hostname Explanation: An attempt to look up the host name for this host failed.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that the host name is resolvable.

Device configuration status code 7

Message: Invalid SCSI port number for the robot Explanation: A request was made to add or change the SCSI port number for a robot, but the SCSI port number provided was not valid.

Examine command output, debug logs, and system logs for a more detailed message on the error.

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Specify the correct SCSI port number for the robot. Perform device discovery by using the Device Configuration Wizard, or check the Windows registry as needed to obtain the SCSI port number.

Device configuration status code 8

Message: Invalid SCSI bus number for the robot Explanation: A request was made to add or change the SCSI bus number for a robot, but the SCSI bus number provided was not valid. Recommended Action: Specify the correct SCSI bus number for the robot. Perform device discovery by using the Device Configuration Wizard, or check the Windows registry as needed to obtain the SCSI bus number.

Device configuration status code 9

Message: Invalid SCSI target for the robot Explanation: A request was made to add or change the SCSI target for a robot, but the SCSI target provided was not valid. Recommended Action: Specify the correct SCSI target for the robot. Perform device discovery by using the Device Configuration Wizard, or check the Windows registry as needed to obtain the SCSI target.

Device configuration status code 10

Message: Invalid SCSI logical unit number for the robot Explanation: A request was made to add or change the SCSI logical unit number for a robot, but the SCSI logical unit number was not valid. Recommended Action: Specify the correct SCSI logical unit number for the robot. Perform device discovery by using the Device Configuration Wizard, or check the Windows registry as needed to obtain the SCSI logical unit number.

Device configuration status code 11

Message: Invalid Usage Explanation: One of the Media Manager device configuration commands (tpconfig or tpautoconf) was executed with improper options. Or an incompatibility exists between components or versions of the product.

Examine command output, debug logs, and system logs for a more detailed message on the error.

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Check the tpconfig or the tpautoconf usage statement for expected usage and compare with the parameters being sent to start the new process. Verify that all Media Manager binaries are at a compatible version level.

Device configuration status code 13

Message: Failed reading drive or robot config file Explanation: A request was made to list the device configuration, but an error was encountered while reading from the EMM database.

Examine the daemon debug log and system logs for a more detailed message on the error. Verify that nbemm is running. Display the device configuration to determine whether or not the database is corrupt. Restore a saved copy of the databases from catalog backups, or delete them and recreate the device configuration as needed.

Device configuration status code 14

Message: Invalid drive index Explanation: A request was made to add, update, or list a drive configuration entry, and the specified drive index was not associated with a configured drive.

Display the device configuration to obtain the list of valid drives. Avoid making device configuration changes from multiple sources simultaneously. If more information is needed, examine the daemon debug log and command or interface output for a more detailed message on the error.

Device configuration status code 15

Message: Invalid robot number Explanation: On a request to modify the device configuration, the specified robot number was not within the allowable range, the robot number did not correspond to a currently configured robot, or the robotic database is corrupted.

Specify a robot number in the range of 0 to 32767. Ensure that all device configuration changes or deletions are performed on the devices that are currently part of the device configuration. Verify that nbemm is running. Restore a saved copy of the robotic database from catalog backups, or delete it and recreate any needed robotic configuration information.

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Device configuration status code 16

Message: A SCSI inquiry sent to the device has failed Explanation: On a request to add or update a SCSI robotic library or drive, Media Manager cannot obtain the devices serial number and inquiry string. Media Manager is obtains this information by sending a SCSI Inquiry command to the device. Failure indicates that NetBackup was not able to communicate with the device by means of SCSI.

Ensure that the device is physically connected. Ensure that the operating system is configured to recognize the device and that the operating system can see the device. Ensure that no other process uses the device and that the device is not offline.

Device configuration status code 17

Message: This robot type does not support multiple media types Explanation: An attempt to add or update a robotic drive failed because the drives in this robotic library are configured with a different drive type. (Some NetBackup robotic library types do not support multiple media types.) Refer to the NetBackup Release Notes or to the NetBackup Administrator's Guide, Volume II, for more information on which NetBackup robotic library types support multimedia.

Configure all drives for this robotic library with the same drive type. If you use NetBackup Server and want a robotic library with multiple media types, contact Symantec to purchase NetBackup Enterprise Server.

Device configuration status code 18

Message: Invalid robot type Explanation: On a request to modify the device configuration, the specified robot type was invalid. Or it did not match the robot type for the robot that is associated with the specified robot number.

Check the device configuration for configured robots, and specify the correct robot type applicable for the device configuration information being updated. Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that all Media Manager binaries are at a compatible version level.

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Device configuration status code 19

Message: Invalid device path name Explanation: On a request to change the device configuration, the specified device path or device name was not valid.

To avoid configuring invalid device paths and device names, use the Device Configuration Wizard (on supported device discovery platforms). The wizard automatically configures device paths and device names. On Windows hosts, check the operating system configuration or registry for device names and refer to the tpconfig command in NetBackup online Help. Information for UNIX and Linux hosts is available See the NetBackup Device Configuration Guide. Always use no-rewind device files for drives that are attached to UNIX and Linux hosts. Check to ensure that the specified device paths exist as character-special files. Check for detailed errors from the command or the user interface output.

Device configuration status code 21

Message: Robot number is already in use Explanation: On a request to add a robot to the device configuration, the robot number was found to be already in use for a different robot. Recommended Action: Check the device configuration on all device hosts for configured robots, and specify a robot number that is not already in use. Use the following command to display all devices in the EMM database:
tpconfig -emm_dev_list

Device configuration status code 22

Message: Device path is already in use Explanation: On a request to add or change robot information in the device configuration, the specified robotic device path is in use for another configured robot.

To avoid configuring the device paths that are already in use, use the Device Configuration Wizard (on supported device discovery platforms). The wizard automatically configures device paths and device names. Display the device configuration using tpconfig -d or a device configuration interface to see the robotic information that is already configured. Windows hosts have multiple ways to configure robots (changer names or port, bus,

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target, LUN). Check the operating system configuration or registry for changer names and their associated SCSI paths. Check for detailed errors from the command or the user interface output.

Device configuration status code 24

Message: Incomplete robot information Explanation: On a request to change the device configuration, some of the required robot information was not specified. Recommended Action: Check the command usage and reissue the request with all required robot information specified.

Device configuration status code 25

Message: Robot drive number in use for this robot Explanation: On a request to change the device configuration, the specified drive address in the robot is in use by another drive in the device configuration. Recommended Action: The drive address in the robot is the following: the robot drive number for most robot types, the ACS/LSM/PANEL/DRIVE coordinates for ACS robots, or a vendor drive name for TLH and TLM robots. Two drives cannot have the same drive address in a robot in a given device configuration. If the drive addresses need to be adjusted, delete one of the drives or make use of an unused drive address as a temporary state. For example, a robot has two drives with robot drive numbers 1 and 2 that need to be swapped. Change one drive to use robot drive number 3 temporarily. Then change the other drive to use robot drive number 1 or 2 as appropriate. Finally, change the first drive to the open robot drive address 1 or 2.

Device configuration status code 27

Message: Invalid drive type for the robot Explanation: On a request to configure a drive to be in a robot, the drive type was not valid for the selected robot type. Recommended Action: Check the Robot Attributes tables in the following manual to determine valid media types for a given robot type: See the NetBackup Device Configuration Guide. Drive types directly correspond to the listed media types. Configure supported devices so that invalid combinations of drive types and robot types are not required.

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Device configuration status code 28

Message: Invalid robot drive number for the robot type Explanation: On a request to configure a drive to be in a robot, the robot drive number was not valid for the selected robot type. Recommended Action: The robot drive number (for ACS robots, the set of ACS drive identifiers) is limited to the ranges that are based on the robot type. These limits are based on a supported device list. An invalid robot drive number means that the drive number was not within the acceptable range. Make sure that the robot hardware is supported and that the required patches are installed to support the robotic library. If the robot type is TLH or TLM, do not specify a robot drive number because the drives are addressed with a vendor drive name.

Device configuration status code 29

Message: Drive index is in use by another drive Explanation: On a request to add a drive to the device configuration, the requested drive index was in use on the targeted device host.

To avoid configuring a drive index that is already in use, use the Device Configuration Wizard (on supported device discovery platforms). The wizard automatically configures the drive index. If you use a device configuration interface that allows the drive index to be specified, use tpconfig -d to determine the drive indexes already in use on the targeted device host. Then specify a drive index that is not in use.

Device configuration status code 30

Message: Robot number is in use by another robot Explanation: On a request to add or update a robotic drive in the device configuration, the following occurred: the robot number and robot type specified were associated with an existing robot of a different robot type. Recommended Action: Check the device configuration on the targeted device host and identify the configured robots. On the drive configuration request, specify both the robot number and robot type that relate to the robot that contains the drive.

Device configuration status code 31

Message: Robot number does not exist

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Explanation: On a request to add or update a drive or robot in the device configuration, the following occurred: the robot number and robot type specified were not associated with any configured robots on the targeted device host. Recommended Action: Check the device configuration on the targeted device host and identify the configured robots. Every drive that is configured as a robotic drive must already have its robot configured on that device host. Shared robotic libraries having robotic control on a remote host must have a logical robotic entry that refers to the remote host having robotic control. Add the robot to the device configuration first. Then add the drive. Define it to be in the robot. If the robot was already configured, specify the correct robot number and robot type on the drive or the robot configuration request.

Device configuration status code 33

Message: Robot type must be controlled locally Explanation: On a request to add or update a robot in the device configuration, a remote control host was specified for a library type which does not support it.

Check that you configured the correct robot type. Configure the device with local control by using its local device path.

Device configuration status code 34

Message: Drive name is already in use by another drive Explanation: On a request to add or update a drive in the device configuration, the requested drive path was in use on the targeted device host.

To avoid configuring any paths that are already in use, use the Device Configuration Wizard (on supported device discovery platforms). The wizard automatically configures the drive paths. Before you make configuration changes, check the existing drive configuration through a device configuration interface. Or run tpconfig -d to determine the drive paths that are already in use on the targeted device host. Then specify a drive path that is not already in use.

Device configuration status code 35

Message: Drive name does not exist Explanation: On a request to update or delete a drive in the device configuration, the following occurred: no drives having the specified drive name were found on the targeted device host.

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Recommended Action: Check the device configuration on the targeted device host and identify the configured drives. When you make drive configuration changes or deletions, specify the drive name as it is configured. Take care to use the proper case.

Device configuration status code 36

Message: <NONE> Explanation: On a request to make a device configuration change, an error occurred. A detailed message appears in the command or the utility interface output.

Examine the daemon debug log and command or interface output for a more detailed message on the error. Retry the device configuration request and examine the logs.

Device configuration status code 37

Message: Residence is not licensed for shared drive support Explanation: On a request to add or update a drive in the device configuration, the drive was specified as shared. No support for shared drives exists for that drive type or for the type of robot that is associated with the drive. Recommended Action: Check the Technical Support Web site and product release documentation for supported device configurations.

Device configuration status code 38

Message: Current version does not support remote device host Explanation: On a request to change the EMM server, the specified host is not the local host. The current software is not licensed to allow remote hosts. Recommended Action: Check product documentation for supported device configurations. Obtain an additional software license that allows remote hosts to be configured, or specify only local host names on the configuration request.

Device configuration status code 39

Message: Adding this drive would exceed the maximum allowed Explanation: On a request to add a drive to the device configuration, the licensed limit for the maximum number of drives was reached on the targeted host.

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Recommended Action: Check product documentation for supported device configurations. Obtain an additional software license that allows more drives to be configured. Or limit the configuration to the number of drives that the current licensing allows.

Device configuration status code 40

Message: Adding this device would exceed the maximum allowed Explanation: On a request to add a robot to the device configuration, the licensed limit for the maximum number of robots was reached on the targeted host. Recommended Action: Check product documentation for supported device configurations. Obtain an additional software license that allows more robots to be configured. Or limit the configuration to the number of robots that the current licensing allows.

Device configuration status code 41

Message: Cannot change terminal mode Explanation: When an attempt was made to change the mode for terminal input between cooked and raw, a system call failed. Recommended Action: Examine the user interface output for the system error that is associated with the failed system call. Then troubleshoot according to operating system vendor recommendations.

Device configuration status code 42

Message: Cannot create miscellaneous working repository Explanation: On a device configuration request, the miscellaneous working directory or folder is not present and cannot be created. Recommended Action: Find out why /usr/openv/volmgr/misc (UNIX and Linux) or install_path\volmgr\misc (Windows) cannot be created. On Windows, determine which accounts the NetBackup Volume Manager service and device configuration interfaces are running under. Compare them with the security properties of the database folder. On UNIX and Linux, determine whether users or device configuration interface callers are running under a user and group with permissions to create the miscellaneous directory.

Device configuration status code 44

Message: Cannot discover devices. See the Troubleshooting Guide for details.

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Explanation: Device discovery cannot obtain or verify its lock file or had a problem with the EMM server.

Examine the daemon debug log and command or interface output for a more detailed message on the system error. Retry the operation and examine the logs. One of the following may have occurred:

Lock file problems: The device discovery process sets a lockfile in the /usr/openv/volmgr/misc (UNIX and Linux) or install_path\Volmgr\misc (Windows) directory named tpac.lock. It sets the lockfile to ensure that only one instance of discovery runs on a particular host. It then checks the lockfile before it updates the configuration.

Cannot obtain lockfile. The lockfile may be held by another discovery process. In this case the following error is displayed:
another tpautoconf is already running

Use standard OS process tools (ps on UNIX and Linux or Task Manager on Windows) to determine if another tpautoconf process is running. If not, delete the lockfile and re-run device discovery. If another tpautoconf process is running, wait for it to complete before retrying.

Failed the lockfile check. In the case of long device-discovery cycles, the interface may timeout or the user may cancel the process. Part of the timeout or cancellation is to remove the lockfile. This action tells the device discovery process that it should not continue making modifications to the device configuration. If action occurs, run the discovery process again.

Device configuration status code 48

Message: RSM is not supported. Explanation: On a request to make a device configuration change, the RSM (Microsoft Removable Storage Manager) robot type was specified, but it is no longer supported. Recommended Action: Use a supported Media Manager robot type.

Device configuration status code 49

Message: global device database host name is invalid.

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Explanation: On a device configuration request, the EMM server name cannot be obtained. The EMM server name is obtained through an internal request to read the bp.conf file (or Windows registry). This request is likely to fail if the EMMSERVER entry is not set. Recommended Action: Use tpautoconf -get_gdbhost on a device host to obtain its EMM server name. Use tpautoconf -set_gdbhost to set the EMM server name, as needed.

Device configuration status code 51

Message: No compatible device is registered at these SCSI coordinates. Explanation: On a request to add or change robot or drive information in the device configuration, the following occurred: the specified SCSI coordinates did not correspond to a device in the system registry. This status code applies to Windows systems only. Recommended Action: To avoid manually specifying SCSI coordinates (port, bus, target, and LUN), use the Device Configuration Wizard. The wizard fully automates (on supported device discovery platforms) device configuration requests. Or use the Media and Device Management interface to browse for devices in the system registry. Check the operating system registry to ensure that devices are present at the specified coordinates when SCSI coordinates are manually configured.

Device configuration status code 52

Message: The device name is not valid, no device responded. Explanation: On a request to add or change robot or drive information in the device configuration, the following occurred: no device was found in the system registry with the specified device name. This error code applies to Windows systems only. Recommended Action: To avoid manually specifying the device name, use the Device Configuration Wizard. The wizard fully automates (on supported device discovery platforms) device configuration requests. Or use the Media And Device Management interface to browse for devices in the system registry. Check the operating system registry to ensure that devices are present at the specified coordinates when devices are manually configured.

Device configuration status code 53

Message: Shared Storage Option (SSO) is not licensed

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Explanation: An attempt to add a path to a drive failed. It failed because the SSO license was not installed.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that an active SSO license is installed on all servers that have a path configured to this drive and the server where this operation is performed.

Device configuration status code 55

Message: Invalid NDMP hostname Explanation: An invalid hostname or no hostname was specified.

Examine command output, debug logs, and system logs for a more detailed message on the error. Use tpconfig -dnh to verify that the host has been configured. Check the usage of the tpautoconf -list_snapvault_volumes command.

Device configuration status code 56

Message: Invalid NDMP username Explanation: An invalid username or no username was specified.

Examine command output, debug logs, and system logs for a more detailed message on the error. Use tpconfig -dnh to verify that the host has been configured.

Device configuration status code 57

Message: Internal NDMP error Explanation: An error occurs on the NDMP device.

Examine command output, debug logs, and system logs for a more detailed message on the error. Check the usage of the set_ndmp_attr -probe or tpautoconf -probe commands. An error occurs while trying to get the serial number and inquiry string for a device connected to an NDMP filer. Verify that the device is properly attached to the filer.

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Device configuration status code 58

Message: NDMP failed to verify host Explanation: An error occurs while using the NDMP verify functionality.

Examine command output, debug logs, and system logs for a more detailed message on the error. Check the usage of the tpautoconf -verify commands. Verify that the device is properly attached to the filer.

Device configuration status code 59

Message: NDMP is not installed on platform Explanation: The NDMP option is not installed on this server.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that the NDMP option is properly installed and licensed. Verify that NDMP is supported on the platform in question.

Device configuration status code 60

Message: Invalid NDMP password Explanation: An invalid NDMP password or no password was provided.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that the password is appropriate for the media server and filer pair. Verify that the password was provided correctly on the command or in the NDMP Host dialog box.

Device configuration status code 61

Message: NDMP host exists, use change option Explanation: An attempt to add a filer fails because the filer already exists in the EMM database.

Examine command output, debug logs, and system logs for a more detailed message on the error. Use the -update option of tpconfig instead of -add.

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Device configuration status code 62

Message: NDMP host does not exist Explanation: The NDMP host does not exist in the EMM database.

Examine command output, debug logs, and system logs for a more detailed message on the error. Use the -add -nh option on the tpconfig command to add the NDMP host.

Device configuration status code 63

Message: NDMP request failed Explanation: An attempt to create an NDMP session failed, or an attempt to send an NDMP message failed.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify NAS filer licenses, supported operating system levels, and network connectivity.

Device configuration status code 64

Message: Invalid NDMP device Explanation: An invalid NDMP device was specified. Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error.

Device configuration status code 65

Message: NDMP robot exists, use change option Explanation: The robot currently exists in the EMM database. Recommended Action: Use the NetBackup Administration Console, or the tpconfig -update -robot command, to change the robot configuration.

Device configuration status code 66

Message: NDMP robot does not exist Explanation: An update request was issued for a non-existent robot. Recommended Action: Use the NetBackup Administration Console, or the tpconfig -update -robot command, to add the correct robot.

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Device configuration status code 67

Message: Unable to connect to NDMP host verify hostname Explanation: A network connection to the NAS host failed.

Use the tpautoconf -verify command to verify the hostname, username, and password. Use the ping command to verify network access.

Device configuration status code 68

Message: Unable to process NDMP message Explanation: An unexpected error occurs while an NDMP message processed. Recommended Action: Examine debug logs and system logs for a more detailed message on the error.

Device configuration status code 69

Message: NDMP host not connected Explanation: Unable to process NDMP messages with the NDMP host. Recommended Action: Examine debug logs for more information on the error.

Device configuration status code 70

Message: Unable to create NDMP session Explanation: An error occurs while opening an NDMP connection to a NAS filer.

Examine debug logs for more information on the error. Use the tpautoconf -verify command to verify the hostname, username, and password. Use the ping command to verify network access.

Device configuration status code 71

Message: NDMP get_host_info failed Explanation: The NAS host fails to correctly process the ndmp_get_host_info protocol request. Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error.

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Device configuration status code 72

Message: NDMP get_server_info failed Explanation: The NAS host fails to successfully process the get_server_info protocol request. Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error.

Device configuration status code 73

Message: Unsupported NDMP version Explanation: NetBackup supports tape devices on NDMP protocol versions V2, V3, and V4. For automatic device configuration, only V3 and V4 are supported.

Examine debug logs for a more detailed message on the error. See your NAS vendor documentation for instructions on how to switch NDMP versions.

Device configuration status code 74

Message: NDMP authorization error, verify username/password Explanation: NetBackup fails to authenticate the username or password on the NAS host. Recommended Action: Use the tpautoconf -verify command to verify the username and password.

Device configuration status code 75

Message: NDMP config_get_mover_type failed Explanation: The NAS host fails to successfully process the config_get_mover_type protocol request. Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error.

Device configuration status code 76

Message: NDMP config_get_connection_type failed Explanation: The NAS host fails to successfully process the config_get_connection_type protocol request.

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Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error.

Device configuration status code 77

Message: Unable to connect to the EMM server Explanation: A request was made to the EMM server, but it either did not reach the EMM server or resulted from a communication failure.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that pbx_exchange and nbemm are running. Run the tpconfig -d or vmquery -a command to verify that the EMM server is actively running and that it accepts new connections.

Device configuration status code 78

Message: The EMM server failed to process the request Explanation: A request was made to the EMM server, but it either did not reach the EMM server or resulted from a communication failure.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that pbx_exchange and nbemm are running. Run the tpconfig -d or vmquery -a command to verify that the EMM server is actively running and that it accepts new connections.

Device configuration status code 79

Message: Unable to allocate memory for this process Explanation: A memory allocation request failed.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that adequate memory is available.

Device configuration status code 81

Message: This is a drive path operation, use the -drpath option

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Explanation: A path operation was specified with the tpconfig command without the -drpath option. This error can occur when you try to change a drives path using tpconfig -update -drive.

Examine command output, debug logs, and system logs for a more detailed message on the error. Check tpconfig usage to ensure that the command is used properly and use tpconfig -update -drpath instead.

Device configuration status code 82

Message: Add Drive Name Rule request failed Explanation: A request to add a drive name rule failed.

Examine command output, debug logs, and system logs for a more detailed message on the error. The rule being added already exists. The specified host does not exist in the EMM database. Use the nbemmcmd -addhost command to add the host to the EMM database.

Device configuration status code 83

Message: Update Drive Name Rule request failed Explanation: An update to a drive name rule failed.

Examine command output, debug logs, and system logs for a more detailed message on the error. The rule being updated does not exist. Ensure that the drive name rule is entered correctly. The specified host does not have a local drive name rule configured. Configure a drive name rule.

Device configuration status code 84

Message: Delete Drive Name Rule request failed Explanation: A request to delete a drive name rule failed. You cannot add or delete a global drive name rule.

Examine command output, debug logs, and system logs for a more detailed message on the error. A local drive name rule does not exist on the hosts specified.

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Device configuration status code 85

Message: List Drive Name Rule request failed Explanation: Could not list the drive name rules for a given host or set of hosts.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that the hosts are known in the EMM database.

Device configuration status code 86

Message: Invalid Drive Name Rule Explanation: A drive name rule was not specified, or contained an invalid character.

Examine command output, debug logs, and system logs for a more detailed message on the error. Observe the rules for drive names:

Cannot begin with a dash. Cannot exceed 48 characters. A literal field can only contain alphanumeric characters and plus (+), dash (-), period (.), or underscore (_).

An invalid field name was specified; check command usage.

Device configuration status code 87

Message: System Error Explanation: An operating system error occurred.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that adequate memory is available. Verify that Windows networking is properly installed.

Device configuration status code 88

Message: Invalid host Explanation: An attempt was made to add a device to a host that the EMM database does not recognize.

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Examine command output, debug logs, and system logs for a more detailed message on the error. Use nbemmcmd -addhost to add the host to the EMM database.

Device configuration status code 89

Message: Drive name rule has exceeded its maximum length of 48 characters Explanation: The specified drive name rule is too long.

Examine command output, debug logs, and system logs for a more detailed message on the error. Choose a shorter rule.

Device configuration status code 90

Message: Another device configuration is already in progress Explanation: An instance of the Device Configuration Wizard or tpautoconf is already running.

Examine command output, debug logs, and system logs for a more detailed message on the error. Retry the operation after the current instance is done. A lock on the device configuration cache may have been orphaned. Use the nbemmcmd command to clear the lock, then retry the operation.

Device configuration status code 91

Message: The drive serial number already exists in the device database. Explanation: An attempt was made to add a drive with a duplicate serial number.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that the added drive has a unique serial number.

Device configuration status code 92

Message: VxSS access denied Explanation: A user attempts an operation without adequate permissions

Verify that the user has the correct permissions to perform this operation.

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Verify that the authentication and authorization security settings are correct, under Host Properties in the NetBackup Administration Console. See the NetBackup Security and Encryption Guide for information on how to use the Symantec Product Authentication and Authorization Service.

Device configuration status code 93

Message: Database Server is down Explanation: A request was made to the EMM Server, but the underlying database server does not respond.

Examine command output, debug logs, and system logs for a more detailed message on the error. This error can occur if a cold catalog backup is in progress. Retry the request after this operation has completed.

Device configuration status code 94

Message: NetApp Disk Storage Unit feature is not licensed Explanation: The NetApp NearStore disk storage unit is a licensed feature. You must install the NearStore license key before NetBackup can configure NearStore devices. Recommended Action: Install the appropriate license key.

Device configuration status code 95

Message: The requested operation is not valid for the specified Disk Type Explanation: The storage device you configured is not a disk storage device. Recommended Action: Select an appropriate storage device.

Device configuration status code 96

Message: The specified Disk Array Host is not configured in NetBackup Explanation: You must first add this disk array host to the NetBackup host configuration before this operation can be performed. To view hosts, see nbemmcmd -listhosts in the NetBackup Commands Reference Guide.

If you try to update an existing hosts credentials, this host no longer exists in NetBackup. It must be added again by using the tpconfig or the nbemmcmd command.

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The name you entered for the disk array host does not match any of the computer aliases in the NetBackup computer configuration. Use the nbemmcmd command to add the fully qualified array host name (or the name entered) to the computer alias list for your disk array.

Device configuration status code 97

Message: No valid license key for Disk Array configuration Explanation: Disk array snapshot support is a licensed featured. You must install the Snapshot Client license key before NetBackup can configure disk array credentials. Recommended Action: Install the Snapshot Client license key.

Device configuration status code 98

Message: Open Storage feature is not licensed Explanation: Credentials for OpenStorage servers cannot be added without the NetBackup OpenStorage license key. Recommended Action: Install the OpenStorage license key.

Device configuration status code 99

Message: Credentials already exist Explanation: Credentials already exist for the host you are trying to add. Recommended Action: Delete the existing credentials and then add the new ones.

Device configuration status code 100

Message: NetBackup Snapshot client not licensed Explanation: Credentials for this type of host cannot be added without the NetBackup Snapshot Client license key. Host types that require this license are disk array manager servers and virtual machine servers. Recommended Action: Install the NetBackup Snapshot Client license key.

Device configuration status code 101

Message: authorization error, verify username/password Explanation: Authorization failed with the given set of username and password values.

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Recommended Action: Verify the values provided and check for typographical errors.

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Chapter

Device management status codes

This chapter includes the following topics:

Device management status codes

Device management status codes

These status codes appear in exit status and command output for the ltid, tpclean, tpreq, and tpunmount commands, and in system or debug logs. Programs that call those commands, such as media and device management user interfaces and the vmoprcmd command also presented these codes.

Device management status code 1

Message: Invalid Drive Type/Density Explanation: An invalid density was specified for the -d parameter on tpreq. Recommended Action: Check the tpreq man page (command description) for the list of valid densities. Submit the mount request again with a valid density.

Device management status code 2

Message: Drive is currently assigned Explanation: A request was made for a specified drive, but the drive was assigned. Recommended Action: Display drive status (by using vmoprcmd -d or other means) to see the list of drives and their assignment status. Run the request later or first clear the drive assignment: stop application activity on the drive, unmount the media with tpunmount, or reset the drive. If the wrong drive was specified,

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submit the request again. Specify the correct drive name or index as appropriate for the interface being used.

Device management status code 3

Message: Error in Sending Operator Message Explanation: An attempt was made to send an operational message to ltid on an already existing internal message queue used for inter-process communication. (ltid is the Media Manager device daemon on UNIX and Linux and the NetBackup Device Manager service on Windows.) An error was encountered in the message communications. The error probably indicates a lack of system resources for message queues.

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather output from the ipcs -a command to see what resources are currently in use.

Device management status code 4

Message: Error in Receiving Operator Message Explanation: An attempt was made to receive a message from ltid on an already existing internal message queue used for inter-process communication. (ltid is the Media Manager device daemon on UNIX and Linux and the NetBackup Device Manager service on Windows.) An error was encountered in the message communications. The error probably indicates a lack of system resources for message queues.

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather output from the ipcs -a command to see what resources are currently in use. Investigate whether ltid is tied up in communications with devices or other components.

Device management status code 5

Message: Error in Sending Daemon Message Explanation: ltid made an attempt to send an internal process communications message to a robotic daemon or process by using an already existing internal message queue. (ltid is the Media Manager device daemon on UNIX and Linux and the NetBackup Device Manager service on Windows.) An error was encountered

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in the message communications. The error probably indicates a lack of system resources for message queues.

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather output from the ipcs -a command to see what resources are currently in use. Investigate whether the robotic daemon or process on the local device host is tied up in communications with devices or other components.

Device management status code 6

Message: Error in Receiving Daemon Message Explanation: ltid attempted to receive or process an internal process communications message to a robotic process by using an existing internal message queue. (ltid is the Media Manager device daemon on UNIX and Linux and the NetBackup Device Manager service on Windows.) An error was encountered in the message communications. The error probably indicates a lack of system resources for message queues, or mismatched software components.

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather output from the ipcs -a command to see what resources are currently in use. Check the installed software components and verify that they are all at a compatible release version.

Device management status code 7

Message: Error in Sending User Message Explanation: ltid made an attempt to send a user message to ltid on an already existing internal message queue used for inter-process communication. (ltid is the Media Manager device daemon on UNIX and Linux and the NetBackup Device Manager service on Windows.) An error was encountered in the message communications. The error probably indicates a lack of system resources for message queues.

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather output from the ipcs -a command to see what resources are currently in use.

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Device management status code 8

Message: Error in Receiving User Message Explanation: An attempt was made to receive a user message from ltid on an already existing internal message queue used for inter-process communication. (ltid is the Media Manager device daemon on UNIX and Linux and the NetBackup Device Manager service on Windows.) An error was encountered in the message communications. The error probably indicates a lack of system resources for message queues. On Windows, this error can also occur if an internal-system-registered event cannot be opened.

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather output from the ipcs -a command to see what resources are currently in use.

Device management status code 10

Message: IPC sequence error Explanation: An internal process communications message sequencing error has occurred. Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error.

Device management status code 12

Message: Invalid Operator Explanation: An internal list of operators could not be obtained. Recommended Action: This error is an unexpected internal error. Stop and restart ltid (the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows).

Device management status code 13

Message: Error in IPC SHMGET call Explanation: A process was unable to get a shared memory identifier associated with a segment of shared memory that ltid maintains. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.)

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Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather output from the ipcs -a command to see what resources are currently in use.

Device management status code 14

Message: Error in IPC SHMAT call Explanation: A process was unable to attach a shared memory segment that ltid maintains. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.)

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather the output of the ipcs -a command to see what resources are currently in use.

Device management status code 15

Message: The drive is DOWN Explanation: An attempt was made to mount media on a drive or to reserve a shared drive that was logically configured to the DOWN state.

Examine command output, debug logs, and system logs for a more detailed message on the error. Check the application log files (such as the bptm log) to see why the drive may have been configured DOWN. Check the integrity of the drive, drive path, and media.

Device management status code 16

Message: No mount pending for given mount index Explanation: An attempt was made to retrieve information about a pending mount request, but no such pending mount request was found. Recommended Action: Use a device monitor interface or consult application logs to see whether the request was completed or canceled. Requests to retrieve information for pending mount requests are valid only when the mount request is ongoing.

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Device management status code 17

Message: Drive does not support pending request density Explanation: A drive was selected that has a drive type which is not compatible with the requested density.

Allow the drive selection to be determined automatically. When you select the drive manually, check the device configuration and the valid density table (available in the tpreq man page or command description). Then specify a drive that is compatible with the requested density.

Device management status code 19

Message: Only the administrative user can perform the requested operation Explanation: Either an attempt was made to stop ltid (the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows). Or the tpclean command was called, but the user was not root (UNIX and Linux) or the administrator (Windows). Recommended Action: If appropriate, give the user or the process administrator privileges on Windows or root privileges on UNIX and Linux and retry the operation.

Device management status code 20

Message: Cannot stop device daemon with tapes assigned Explanation: An attempt was made to stop ltid, but media is currently mounted and assigned. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.) Recommended Action: Halt all jobs referencing media, unmount all media, and stop all applications from using Media Manager before trying to stop ltid. If unable to unmount media through the application interface, check for the existence and permissions of the .ltisymlinks file in the /usr/openv/volmgr/misc directory or in the install_path\Volmgr\misc folder. Initiate tpunmount filename for each line in the .ltisymlinks file, where filename specifies the contents of a line in that file. For example, on UNIX and Linux, the command may look like the following:
tpunmount /usr/openv/netbackup/db/media/tpreq/A00001

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Device management status code 21

Message: The drive is not ready or inoperable Explanation: A drive was selected for a mount request, but the drive is not ready with loaded media. Recommended Action: Wait until the drive is ready before you manually assign a drive to a pending mount request.

Device management status code 22

Message: IPC Error: Daemon may not be running Explanation: A request to ltid cannot be serviced. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.) ltid is probably not running. If ltid is still running, its process lock file may have been removed. Also, message queues may not function correctly on the system.

If ltid is not running, start ltid and try the operation again. On UNIX and Linux, run /usr/openv/volmgr/bin/ltid, and on Windows, start the NetBackup Device Manager service. If ltid is already running, check for the existence and permissions of the lock file itself and the lock file directory, which are as follows: /usr/openv/volmgr/misc/.ltipid (UNIX and Linux) or install_path\ Volmgr\misc\.ltipid (Windows). Terminate the ltid process if it is running. Create the lock directory or folder and adjust the permissions as needed so that ltid can obtain the lock. On UNIX and Linux, check the msgget man page and look for suggestions on how to troubleshoot the system message queues.

Device management status code 23

Message: Invalid Drive Number Explanation: A request was made for drive, but no such drive can be found in the active configuration. Recommended Action: Ensure that ltid was stopped and restarted after changes were last made to the device configuration. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.) Display the device configuration (by using tpconfig -d or other means) to view the list of valid drives. Specify the drive name or index as appropriate for the interface being used.

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Device management status code 24

Message: Requested drive could not be reserved Explanation: An attempt was made to reserve a shared drive, but the drive reservation request failed. This status code is related to the internal implementation of the SSO feature. It is not related to SCSI Reserve or Release. Recommended Action: This condition is expected for any shared drives that are retried automatically. If problems persist, verify the following: the EMM server services requests and it does not list drives as reserved to hosts that currently do not use the drives.

Device management status code 25

Message: File name does not exist Explanation: A logical tape file or help file cannot be found. The tpunmount command was probably issued with a logical tape file specified that does not exist for this user. Recommended Action: Check for existence of the logical tape file at the file path specified. The specified file path must match the exact case-sensitive path that was used when the tape mount was requested. Submit the request again with the correct file path. If the condition occurs during operator display of a pending request error message, check to see if the help files are properly installed at the following: /usr/openv/volmgr/help/robots/robot_type/help_file name (UNIX and Linux) or at install_path\Volmgr\Help\Robots\robot_type\help_file_name (Windows).

Device management status code 26

Message: Request terminated because host not validated for volume pool Explanation: The host where the mount request was initiated is denied access to the media. It is denied due to defined permissions for the volume pool in which the media ID is contained.

Query the volume pool information for the requested volume pool on the host where the mount request was issued by running vmpool -listall -b. Check the system log to obtain the name of the host where the mount request originated. This host name is the one returned by the system hostname(1) command. Change the volume pool host name security with vmpool or another user interface that supports volume pool host attributes. Or change the volume pool that is associated with the volume (if it is not assigned). Or log on to the

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host that is allowed to use media in the targeted volume pool. Then, submit the mount request again.

Device management status code 27

Message: Request terminated because media ID is expired Explanation: A mount request was canceled because the media was requested with write access, and the media has expired. Recommended Action: Request read-only access to the media on the mount request if a read-only operation is needed. Replace the media or change the expiration date to a future date that is based on site policy. Use the media management interface to view and change the expiration date for the media. Check and correct the system date and time, as needed.

Device management status code 28

Message: Error in MsgGet Explanation: ltid made an attempt to obtain a message queue identifier that was used for internal message communications. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.) The request failed due to a system error. The error probably indicates a lack of system resources for message queues, or mismatched software components.

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather the output of the ipcs -a command to see what resources are currently in use. Check the installed software components and verify that they are all at a compatible release version.

Device management status code 30

Message: Request terminated because media id will exceed maximum mount count Explanation: A mount request has been canceled because the media being requested has reached the maximum mount count associated with the media. Recommended Action: Replace the media or change the maximum mount count to a higher value that is based on site policy. A media management interface can be used to view and change the maximum mounts allowed for the media. Check that the number of mounts for the media is set to a reasonable value given the medias usage history. Correct it as needed by using vmchange.

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Device management status code 32

Message: Error in getting semaphore Explanation: ltid made an attempt to obtain a semaphore that was used for arbitrating access to shared memory. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows) The request failed due to a system error. The error probably indicates a lack of system resources for semaphores, or mismatched software components.

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather the output of the ipcs -a command to see what resources are currently in use. Check the installed software components and verify that they are all at a compatible release version.

Device management status code 33

Message: Error in SEMAPHORE operation Explanation: A process was unable to perform a semaphore operation (such as lock or unlock) associated with resources maintained by ltid. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.)

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather the output of the ipcs -a command to see what resources are currently in use.

Device management status code 35

Message: Request terminated because media is unavailable (in DOWN drive, misplaced, write protected or unmountable) Explanation: A mount request was canceled because the media being requested is not available. It may be in a DOWN drive or misplaced, write protected, or unmountable. Another possible cause of this message is that you are using a cleaning tape with no cleanings remaining. Recommended Action: Use robotic inventory or manual means to compare the contents of media in the robotic library with the volume configuration. Then update the configuration as needed. Determine the physical location of the media. Check integrity of the drive, drive path, and media if the media is found in a logically DOWN drive. Verify that the media is not a misconfigured cleaning tape. Move the media into the robotic library and update the volume configuration if

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the media was not present in the library. Set the cartridge tab to allow write access, or request the media with read-only access if the write protection was the cause of the error. If the problem is a cleaning tape with no cleanings remaining, replace the cleaning tape.

Device management status code 36

Message: Request terminated by tpunmount call from another process Explanation: A request was made to change the limit for the following: the number of times that a volume can be mounted with write access for one or more volumes in the volume configuration. The value specified was not within the acceptable range. The maximum number of mounts value may also be invalid in the number of mounts and cleanings field of a bar code rule.

Examine command output, debug logs, and system logs for a more detailed message on the error. Specify a maximum-mounts value within the range of 0 to 2,147,483,647.

Device management status code 37

Message: Drive being assigned is either not NDMP or on the wrong NDMP client Explanation: A mount request was canceled because the request was targeted to a drive configured as attached to an NDMP client. The request was manually assigned to a drive other than the requested drive. The assigned drive is either not NDMP or it is an NDMP drive configured to a different client. Recommended Action: Display the device configuration to determine which drives are configured as being attached to specific NDMP clients. Ensure that ltid was stopped and restarted after the last configuration changes were made. Reissue the request and assign it to a drive that is attached to the requested NDMP client.

Device management status code 38

Message: Character device name for drive is not a character device Explanation: On a tape mount request, the configured tape drives no-rewind-on-close device file was neither a character-special device nor of a known type such as NDMP. (NDMP does not need to be a character special file.)

To avoid configuring invalid device paths and device names, use the Device Configuration Wizard (on supported device discovery platforms). The wizard automatically configures paths and device names for tape drives.

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Always use no-rewind tape device files or recognized drive name syntax (such as for NDMP) for tape drives. Make sure that the specified device paths exist as character-special files. Check for detailed errors from the command or the user interface output. See the NetBackup Device Configuration Guide.

Device management status code 39

Message: Parameter is invalid Explanation: The tpclean command was called with invalid arguments, or an internal function encountered a missing reference to data it requires.

If a cleaning operation was requested, check the tpclean usage statement and compare with the parameters that were specified. Check the installed software components and verify that they are all at a compatible release version.

Device management status code 40

Message: File name already exists Explanation: On a tape mount request, the file name that is associated with the request already exists or is already associated with another mount request. Recommended Action: Submit the request again with a different file name. Specify a file name that does not correspond to an existing file. Or specify a file name that is not in use for another mount request that may be in progress.

Device management status code 41

Message: Unknown drive name Explanation: A request was made for a specified drive, but no such drive can be found in the active configuration. This status can occur in the following situations: if the device files are corrupt or missing, if they cannot be opened or read, or if there are no devices configured.

Ensure that ltid was stopped and restarted after changes were last made to the device configuration. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.) Display the device configuration (use tpconfig -d or other means) to see the list of valid drives. Specify the drive name or index as appropriate for the interface being used.

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Check integrity of the EMM database. Display the device configuration to do the following:

Determine if the database is corrupt. Restore a saved copy of the database file from catalog backups, or remove the devices and recreate the device configuration.

Device management status code 42

Message: Incorrect tpreq access mode Explanation: On a tape mount request, the specified access mode was invalid. On Windows hosts, a user without Administrator privileges made a request for NetBackup Device Manager services. Recommended Action: When you use tpreq, specify an access mode argument of r for read, w for write, or use the default (read) access mode. When you make any requests that require NetBackup Device Manager services on Windows, do so under an account with Administrator privileges.

Device management status code 44

Message: You do not have permission to create the file Explanation: On a tape mount request, the file name that is associated with the request cannot be created due to directory permissions or folder permissions. Recommended Action: Check for existence of a file at the file path specified. If a file is found, delete the file if it is not needed or submit the request again and use a different file path. If no file exists at that location, check the directory permissions or the folder permissions for the following: read and write access for the user or the application process that issued the mount request.

Device management status code 46

Message: Tape needs to be write enabled Explanation: On a tape mount request, the specified access mode was for write access, but the physical media was write-protected. Recommended Action: Change the physical media write-protect setting to allow write access (unlocked), or submit the request again with read-only access. To request read-only access using tpreq, specify an access mode argument of r for read or use the default (read) access mode.

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Device management status code 47

Message: Unable to establish scan host for shared drive Explanation: On a request to change a shared drives status, an attempt to establish a connection to the drives scan host failed.

Determine which host serves as the drives scan host: use vmoprcmd output or by checking the Device Monitor in the Administration Console. Ensure that vmd (the NetBackup Volume Manager daemon on UNIX and Linux or NetBackup Volume Manager service on Windows) is running on the scan host. On the scan host, examine debug logs and system logs for any messages that are related to the error. Examine command output, debug logs, and system logs for a more detailed message on the error. The detailed reason for the canceled request should be available in the daemon debug logs on the scan host. Correct the problem and submit the request again if needed.

Device management status code 48

Message: Host is not the scan host for this shared drive Explanation: On a request to assign, reserve, or scan a drive, the targeted device host determined that it was not the scan host for the drive. The request was refused (the caller retries it).

If problems are encountered as a result of the reported error, check for communication, configuration, and system problems among the associated hosts. To check, use vmoprcmd output or check the Device Monitor in the Administration Console. Examine command output, debug logs, and system logs for a more detailed message on the error. Configure scan ability priorities for assigning scan hosts by changing the Media Manager configuration. Configure so that less network connections need to be maintained, and greater system load is placed on hosts with more capability to service the load.

Device management status code 49

Message: Tape file path exceeds 255 character maximum Explanation: On a tape mount request, the file name that is associated with the request exceeds 255 characters.

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Recommended Action: When you request a tape mount, ensure that the file name does not exceed 255 ASCII characters in length. If the mount requests come from an application, request an application change to use a shorter file name. Or install the product in a directory or a folder that does not cause the file name limit to be exceeded.

Device management status code 50

Message: No action pending for given mount index Explanation: On a request to obtain the pending action for a mount request, no known pending action was associated with the request. Recommended Action: Use a device monitor interface to display any requests that have pending actions. Perform requests (like assign, deny, display, or resubmit) only on the requests that have pending actions.

Device management status code 52

Message: No robot is defined of this type Explanation: On internal communications between a robotic daemon or process and ltid, no robots of the expected type were found actively configured. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.) Recommended Action: Display the running robotic processes to see if processes from a previous configuration are still running. If any are found, terminate them. Check the installed software components and verify that they are all at a compatible release version.

Device management status code 53

Message: Request has been queued (Cancel to clear message) Explanation: A mount request or drive-related operation was queued because drive resources were in use. Recommended Action: Wait until the drive resources become available, or cancel pending mount requests as needed.

Device management status code 55

Message: Operator denied mount request Explanation: The operator denied a mount request.

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Recommended Action: This error occurs when an administrator or operator cancels a user or application mount request. The request may have been canceled for a number of reasons: missing or faulty media or the need to allow other, higher priority requests to obtain drive resources. Check with the administrator or operator for more information.

Device management status code 56

Message: Mount canceled, device daemon is terminating Explanation: Pending mount requests were canceled because the administrator terminated ltid (the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows). Recommended Action: Wait for ltid to be restarted before you submit the request again. Check with the administrator as needed to determine daemon or service availability.

Device management status code 58

Message: The device is not robotic, cannot perform cleaning Explanation: An attempt was made to automatically clean a drive, but the drive is not in a robotic library. Recommended Action: Clean stand-alone drives by inserting a cleaning tape when needed. For non-shared drives, update the cleaning statistics with tpclean or another user interface that supports cleaning-related operations.

Device management status code 59

Message: No cleaning tape is defined in the devices robot or 0 cleanings remain. Explanation: An attempt was made to automatically clean a drive, but no usable cleaning media is available. Or the number of cleanings that remains for the cleaning tape is zero.

Ensure that cleaning media was added to the robotic library for each drive type capable of being cleaned with a separate cleaning cartridge. Ensure that a positive number of cleanings is available for the cleaning media in the EMM database for the robotic library. Replace the cleaning tape or increase the number of cleanings for the cleaning media before the count reaches zero. Examine command output, debug logs, and system logs for a more detailed message on the error.

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Device management status code 60

Message: Robot daemon and/or robotic hardware is not available Explanation: A robot was not configured or was operationally unavailable. Specifically, an attempt may have been made to automatically clean a robotic drive, but the robot is not defined or is unavailable. Alternatively, on an attempt to initialize the shared drive lists, a drive was found to be configured as robotic, without the required robot configured. Recommended Action: Display the device configuration and ensure that the drive and robotic configuration information are consistent. Check the operational status of the robot and robotic software by checking the system log files. If more detail on robot operational status is needed, increase the level of verbosity by adding the VERBOSE option in the vm.conf file. Then restart ltid (the device daemon /NetBackup Device Manager service).

Device management status code 61

Message: No media found in device or robot slot, please verify Explanation: On a request to mount media, no media was found in the targeted location before a designated time period had elapsed. Recommended Action: Resubmit the request, and mount the media in the targeted drive before the designated time period has elapsed. Check the device configuration to ensure the following: that the correct drive name has been configured and that ltid, the device daemon, was restarted after the last device configuration change was made.

Device management status code 62

Message: Drive not available in library for mount request Explanation: A mount request has been canceled because no drive is available. All compatible drives may be DOWN, or oversubscribed due to other active mount requests. Recommended Action: Investigate device availability and scheduling/drive utilization of applications requesting drive resources. Under some conditions, mount requests are canceled so that they can be reissued at a later time when compatible drive resources are available.

Device management status code 63

Message: Request terminated because mount requests are disabled

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Explanation: A mount request was canceled because it cannot be satisfied. Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error. The detailed reason for the canceled request should be available in the system log, command output, or from a device monitor interface. Correct the problem and resubmit the request if needed.

Device management status code 64

Message: Cannot assign a robotically controlled device Explanation: An attempt was made to manually assign a specific device to satisfy a mount request, and the chosen device was configured in a robotic library. Recommended Action: Assign the request to a standalone drive, or allow requests for mounts in robotic drives to be automatically assigned.

Device management status code 65

Message: Invalid volume pool specified Explanation: On a mount request, the media pool specified was not valid. Recommended Action: Resubmit the request, specifying a volume pool name that is no more than 20 ASCII characters in length.

Device management status code 66

Message: Request terminated because of volume pool mismatch Explanation: The volume pool that is specified on the tpreq command did not match the volume pool in the Media Manager configuration for the media ID. Recommended Action: Use a media management interface to obtain the volume pool name of the media that is to be mounted. Then resubmit the mount request, specifying the correct pool name.

Device management status code 69

Message: Request terminated because media is unmountable Explanation: A mount request has been canceled because the media being requested is not mountable. The same media has been found to be unmountable in at least two different drives.

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Check integrity of the drive, drive path, and media. Verify that the media is not a misconfigured cleaning tape.

Device management status code 70

Message: Request terminated because media is write protected Explanation: A mount request has been canceled because the media being requested for write access is not write-enabled. Recommended Action: Check the physical media cartridge to see whether write-protection has been enabled. If write access to the media is desired, disable write protection for the media. If read-only access is desired, leave the write-protection enabled. Then make the necessary administrative requests in the requesting application (such as suspending the media) to ensure that the media is requested only for read access. If the media was requested through the command line interface, see the tpreq man page or command description for specifying the media access mode. The tpreq command is described in the following manuals: See the NetBackup Administrators Guide, Volume II. See the NetBackup Commands Reference Guide.

Device management status code 71

Message: Request terminated because media is a cleaning tape Explanation: A mount request has been canceled because the media that was found in the drive is a cleaning tape. Recommended Action: Check to make sure that the Media Managers EMM database is up-to-date. If there are cleaning media in the library, assign appropriate cleaning media types to them in the Media Manager EMM database.

Device management status code 72

Message: EMM library call failed Explanation: A request that was made to read/write data to EMM failed.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that pbx_exchange is running.

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Run the tpconfig -d or vmquery -a command to verify that the EMM server is actively running and accepting new connections.

Device management status code 73

Message: Stopping device daemon with tapes assigned Explanation: An operator requested that ltid shutdown but tapes are still in use. Recommended Action: None. This message is advisory and no action is required.

Device management status code 74

Message: Robot operation failed Explanation: A tape mount via bptm resulted in a failed robotic operation.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that the robotic hardware is functional.

Device management status code 75

Message: LTI system error Explanation: A system error occurred.

Examine command output, debug logs, and system logs for a more detailed message on the error. A tpclean operation was attempted and Windows networking was not properly configured. A malloc system call failed when trying to stop ltid.

Device management status code 76

Message: Robot/LTI protocol error Explanation: Communication between ltid and the robotic daemons caused a protocol error.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that ltid, bptm, and the robotic daemons are at a compatible NetBackup level.

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Device management status code 77

Message: VxSS access denied Explanation: A user tried to run tpclean without adequate permissions.

Verify that the user is logged on with permissions adequate for this operation. Verify that the VxSS settings are correct, under Host Properties in the NetBackup Administration Console. See the NetBackup Security and Encryption Guide.

Device management status code 78

Message: Unable to connect to the EMM server Explanation: An attempt to retrieve or update information in EMM failed.

Verify that the correct EMM server name is listed in the NetBackup configuration. Verify that the media server that is encountering this error is listed in the NetBackup configuration on the EMM server. Verify that EMM is running on the EMM server. Examine command output, debug logs, and system logs for a more detailed message on the error.

Device management status code 79

Message: Can not retrieve Job ID from Job Manager Explanation: The tpreq, tpclean, or tpunmount command encountered an error while trying to get a job ID from the NetBackup Job Manager.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that the NetBackup Job Manager is running on the master server.

Device management status code 80

Message: Job Manager returned error: see activity monitor Explanation: The tpunmount command encountered an error while communicating with the NetBackup Job Manager. The details of this issue may be found in the Activity Monitor entry for this job.

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Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that the NetBackup Job Manager is running on the master server. Verify that the arguments provided to the tpunmount command are correct.

Device management status code 81

Message: Retry later Explanation: An attempt was made to use resources controlled by EMM. These resources were not available. Recommended Action: Retry the command at a later time.

Device management status code 82

Message: No drive available Explanation: An attempt to use a drive was made but that drive was not available.

Verify that the drive is not DOWN on the intended media server. Verify that the media server where the drive is found is ACTIVE. Retry the command with a different drive.

Device management status code 83

Message: Media does not exist in database Explanation: The requested media ID was not found in the EMM database.

Verify that the requested media ID was entered correctly. Retry with a different media ID.

Device management status code 84

Message: No Error on operation, sideband data only Explanation: This is only an informational message. Recommended Action: No action is required by the user.

Chapter

Robotic status codes

This chapter includes the following topics:

Robotic status codes

Robotic status codes

Robotic daemons or processes issue these status codes. They are also issued by programs that call the robotic operations, such as the vmchange command and the media and device management user interfaces.

Robotic status code 200

Message: STATUS_SUCCESS Explanation: A robotic operation was successfully completed. Recommended Action: None.

Robotic status code 201

Message: Unable to open robotic path The robotic library device could not be opened. The specific case could be one of the following:

The robot device, path, or library name in the device configuration may not be valid. The configured robotic device may not exist. The robotic device may be incorrect, such as a UNIX and Linux device file that is not of a character special file format. The robotic daemon/process lock file could not be opened or a lock obtained.

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The open operation on the device or through the API interface (such as NDMP) failed. Stop any robot test utilities that may be running, since they have the lock on the robotic device when they are active. Check the configuration of the robot against the recommended configuration as indicated in the documentation for robot configuration. Check the health of the robotic device by using a robot test utility, then close the test utility when finished. Check for the existence and permissions of the lock file itself and the lock file directory, which is /usr/openv/volmgr/misc/vmd.lock (UNIX and Linux) or install_path\Volmgr\misc\vmd.lock (Windows). Create the directory/folder and adjust the permissions as needed so that the robotic daemon/process can use the lock file. Stop and restart ltid (the device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows).

Robotic status code 202

Message: Unable to sense robotic device An element of the robotic library device could not be sensed. The cause could be any of the following:

The SCSI commands mode sense, mode select, or read element status (of slot, drive, transport, i/e element) may have failed. A network API-controlled library inventory request may have failed. The robotic daemon/process could not initialize a robotic database file. Check the configuration of the robot against the recommended configuration as indicated in the documentation for robot configuration. Check the health of the robotic device by using a robot test utility, then close the test utility when finished. Check for the existence and permissions of the temporary robotic database and the temporary database directory/folder, which is /usr/openv/volmgr/misc/robotic_db (UNIX and Linux) or install_path\Volmgr\misc\robotic_db (Windows). Create the directory/folder and adjust the permissions as needed so that the robotic daemon/process can create it or use it. Stop and restart ltid (the device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows).

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Robotic status code 203

Message: Timeout waiting for robotic command Explanation: A robotic operation timed out: it did not return with a status before a designated time period elapsed.

Stop any robot test utilities, since they have the lock on the robotic device when they are active, and can block other requests. Check whether excessive hardware retries have delayed the completion of a robotic command. Check to see whether the robotic device still functions. Use a robot test utility to send commands to the device to see whether it is responsive. Execute vmps to verify that no unexpected Media Manager processes are running. Some processes should remain running, but some processes that do not go away can indicate a more serious problem, such as a hung system call.

Robotic status code 204

Message: Unable to initialize robot Explanation: The robot could not be initialized. This generic status is used for many conditions.

Examine command output, debug logs, and system logs for a more detailed message on the error. Investigate the system log messages that are related to the specific error leading to the robot initialization failure.

Robotic status code 205

Message: Robotic mount failure Explanation: The robot could not mount media.

Examine command output, debug logs, and system logs for a more detailed message on the error. Investigate the system log messages that are related to the specific error leading to the media mount failure.

Robotic status code 206

Message: Robotic dismount failure Explanation: The robot could not dismount media.

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Examine command output, debug logs, and system logs for a more detailed message on the error. Investigate the system log messages that are related to the specific error leading to the media dismount failure.

Robotic status code 207

Message: Invalid command code Explanation: A robotic operation was requested with improper options, when it was not supported, or a robotic operation encountered an incompatible device interface. There may be an incompatibility between components or versions of the product.

Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that all Media Manager binaries and user interfaces are at a compatible version level.

Robotic status code 208

Message: Requested slot is empty Explanation: No media was found in a specified slot. The volume configuration may not be consistent with the physical contents of the robotic library that is associated with the volume. Recommended Action: Install or realign the container/holder for the media if it is misplaced or misaligned. Place media right-side-up in the slot if the media is upside-down. Check to see if the requested slot is reserved to the robotic library for internal use. Physically correct issues within the robotic library, or use a media management interface to correct the volume configuration.

Robotic status code 209

Message: Unable to open drive Explanation: The drive could not be opened. The drive configuration may be incorrect and the drive may be logically DOWN. Also, the drive may never have become ready after media was placed in the drive.

Examine command output, debug logs, and system logs for a more detailed message on the error.

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Check for improperly configured cleaning media or interference with the drive cleaning operation. Check for bad media that may have led to the drive not becoming ready after media was placed within it. To avoid configuring incorrect device paths and device names, which is a common cause of drive open problems, use the Device Configuration Wizard (on supported device discovery platforms) so that device paths and device names can be automatically configured. Investigate the system log messages that are related to the specific error leading to the open failure.

Robotic status code 210

Message: Unable to SCSI unload drive Explanation: The drive could not be unloaded. The drive configuration may be incorrect and the drive may be logically DOWN. Also, the drive may never have become ready after media was placed in the drive.

Examine command output, debug logs, and system logs for a more detailed message on the error. Check for improperly configured cleaning media or interference with the drive cleaning operation. Check for bad media that may prevent unloading the drive. To avoid configuring incorrect device paths and device names, which is a common cause of drive unload problems, use the Device Configuration Wizard (on supported device discovery platforms) so that device paths and device names can be automatically configured. Investigate the system log messages that are related to the specific error leading to the unload failure.

Robotic status code 211

Message: Process killed by signal Explanation: An unexpected signal or event canceled the robotic operation.

Examine command output, debug logs, and system logs for a more detailed message on the error. Check vendor or operating system administrative interfaces and logs to see if robotic commands are being canceled.

Robotic status code 212

Message: Process killed by parent Explanation: A robotic operation was canceled because of one of the following: it did not return a status before a designated time period elapsed, or communications or hardware errors led to the need to reinitialize the device.

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Stop any robot test utilities, since they have the lock on the robotic device when they are active, and can block other requests. Check to see whether the robotic device still functions. Check whether excessive hardware or communication problems have delayed the completion of a robotic command. Use a robot test utility to send commands to the device to see whether it is responsive. Execute vmps to verify that no unexpected Media Manager processes are running. Some processes should remain running, but some processes that do not go away can indicate a problem, such as a hung system call.

Robotic status code 213

Message: Drive does not exist in robot Explanation: A targeted drive was not found in the robotic library. The drive configuration may be incorrect.

Examine command output, debug logs, and system logs for a more detailed message on the error. Obtain the list of drives using a method that involves a robotic library query, such as a query available from the robot test utility. Compare the list of drives against the device configuration. Ensure that ltid was stopped and restarted after changes were last made to the device configuration. ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.

Robotic status code 214

Message: Robot number does not exist Explanation: A targeted robotic library was not found in the active device configuration.

Examine command output, debug logs, and system logs for a more detailed message on the error. Ensure that ltid was stopped and restarted after changes were last made to the device configuration. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.) On commands to robotic libraries, specify only robotic libraries that are actively part of the device configuration.

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Robotic status code 215

Message: Requested tape in other or non-configured drive Explanation: The targeted media was found in a drive differing from the targeted drive. Requested media can be temporarily unavailable, which is normal. Also, media can remain unavailable until administrator or operator action is taken.

If the media is needed immediately, examine command output (if available), debug logs, and system logs for messages relating to the targeted media. Check for conflicts between multiple applications using media in the robotic library. Check integrity of the drive and drive paths, so that media is not routinely left in other drives.

Robotic status code 216

Message: Door is open on cabinet Explanation: The robotic library door was open. Recommended Action: Close the door of the robotic library and reissue the robotic request. See if the door latch mechanism works by comparing what happens with robot test utility commands when the door is open versus closed.

Robotic status code 217

Message: Requested slot already has cartridge Explanation: The requested slot was already held or was associated with a cartridge. Recommended Action: Ensure that the inject/eject request does not target a slot that already contains media. Check for media in drives to ensure that the medias home slot location is not targeted for use with media to be injected.

Robotic status code 218

Message: Cannot move from media access port to slot Explanation: A robotic inject media operation returned a status indicating that an inject failure occurred.

See whether the robotic library has a media access port (use the robot test utility to validate). Investigate whether the administrator or operator has canceled the inject operation.

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Examine command output, debug logs, and system logs for a more detailed message on the error.

Robotic status code 219

Message: Cannot move from slot to media access port Explanation: A robotic eject media operation returned a status indicating that an eject failure occurred.

See whether the robotic library has a media access port (use the robot test utility to validate). Investigate whether the administrator or operator has canceled the eject operation. Examine command output, debug logs, and system logs for a more detailed message on the error.

Robotic status code 220

Message: Media access port does not contain media Explanation: A robotic inject media operation returned a status indicating that the media access port does not contain any cartridges/media. The operator or administrator may not have placed media into the media access port for inject.

Examine command output, debug logs, and system logs for a more detailed message on the error. Coordinate inject/eject operations between all operators and administrators.

Robotic status code 221

Message: Media access port already contains media Explanation: A robotic eject media operation returned a status indicating that the media access port contains one or more cartridges. The operator or administrator may not have removed media from the media access port as part of the latest (or a previous) eject operation.

Examine command output, debug logs, and system logs for a more detailed message on the error. See Media Manager status codes on page 301. Coordinate inject/eject operations between all operators and administrators. Ensure that the media access port is empty of media before an eject operation.

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Robotic status code 222

Message: Robotic arm has no addressable holder Explanation: A holder is gone from an element of the robot and cannot be used.

Examine command output, debug logs, and system logs for a more detailed message on the error. Investigate the state of the physical hardware and correct the holder status for storage, drive, and transport elements as needed. Then, resubmit the request.

Robotic status code 223

Message: Robot busy, cannot perform operation Explanation: The robot is busy performing another operation, using resources that are needed for the requested operation. Recommended Action: Wait until the robot is done performing current external-based requests (including robot inventory and inject/eject media) before starting new requests. Check vendor or operating system administrative interfaces and logs to see if robotic resources are busy.

Robotic status code 224

Message: Control daemon connect or protocol error Explanation: A protocol error occurred between robotic and other components.

Examine command output, debug logs, and system logs for a more detailed message on the error. Investigate the system log messages that are related to the specific error leading to the media mount failure. Verify that all Media Manager binaries are at a compatible version level. Verify that robotic interfaces to vendor and operating system software have compatible versions.

Robotic status code 225

Message: Robot hardware or communication error Explanation: A hardware or communications error occurred between robotic and other components.

Examine command output, debug logs, and system logs for a more detailed message on the error.

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Investigate the system log messages that are related to the error leading to the media mount failure. Verify that all Media Manager binaries are at a compatible version level. Verify that robotic interfaces to vendor and operating system hardware and software have compatible versions.

Robotic status code 226

Message: Requested slot contains the wrong tape Explanation: The media in the requested slot is different from the media that is expected in that slot. The volume configuration is not consistent with the physical contents of the robotic library that is associated with the slot associated with the requested volume. Recommended Action: The volume configuration or media placement in the robotic library needs to be adjusted using one of the media management interfaces. Determine whether the barcode changed or the media changed since the last time the EMM database was reconciled for the affected slot. If only the barcode has changed but not the media, issue an update barcode request for each affected volume. If the media has been changed, use a media management interface to run robot inventory update, which updates the EMM database with the media location.

Robotic status code 228

Message: Requested slot does not exist in robot Explanation: The slot that is associated with a request is not valid for the robot.

Examine command output, debug logs, and system logs for a more detailed message on the error. Issue a robot inventory Contents report to determine the valid slot range for the robot. Check the volume configuration to ensure that only valid slots are referenced in volume records, paying particular attention to the starting and ending slot numbers. Update the volume configuration as needed, or request only valid slot ranges for robotic operations.

Robotic status code 229

Message: Requested operation is not supported by the robot Explanation: A robotic operation was sent to a robotic component that did not support that operation. Or the options that were requested for the operation were not supported. There may be an incompatibility between components or versions of the product.

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Examine command output, debug logs, and system logs for a more detailed message on the error. Verify that all Media Manager binaries and user interfaces are at a compatible version level.

Robotic status code 230

Message: System error occurred during robot operation Explanation: A robotic operation encountered a system error. This status code is used for generic system call failures within robotic daemons/processes.

Check for other error messages in the command or interface output to indicate which system call failed. Examine command output, debug logs, and system logs for a more detailed message on the error. Check the system application log for error and warning messages. Verify that the system is not running out of virtual memory. If virtual memory is the problem, shut down unused applications or increase the amount of virtual memory. To increase virtual memory on Windows: display the Control Panel, double-click System, and on the Performance tab, set Virtual Memory to a higher value. Verify that all product binaries are properly installed. Verify that no unexpected Media Manager processes are running by executing vmps. Some processes should remain running, but some processes that do not go away could indicate a problem, such as a hung system call.

Robotic status code 232

Message: Volume not found in library Explanation: The requested media was not found in the robotic library. The media has been ejected or become inaccessible for some other reason.

Examine command output, debug logs, and system logs for a more detailed message on the error. Issue a robot inventory Contents report to obtain the list of media in the robotic library. See whether inventory filters have been enabled in the Media Manager configuration file. Inventory filters affect the contents of the media list returned from the robotic daemon or process. Use a robot test utility or an operating system/vendor administrative interface to verify the status of media, as needed. Update the volume configuration and search for the media if it was not in the robotic library, as needed, and resubmit the request.

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Robotic status code 233

Message: Volume is in library, but not in drive domain Explanation: The media was in the robotic library, in a library domain that is inaccessible to the drives that are configured in the robot. Recommended Action: Issue a robot inventory Contents report to obtain the list of media in the robotic library. Check the device configuration and ensure that the drive addresses correspond to the correct domain for the media. Correct the device configuration as needed and restart ltid (the device daemon on UNIX and Linux or NetBackup Device Manager service on Windows). Use a robot test utility or a vendor administrative interface to verify the status of media, as needed. Update the volume configuration and physically move the media into the robotic library, as needed, and resubmit the request.

Robotic status code 234

Message: Robot denied access to the resource Explanation: The media was found in the robotic library, but is denied access according to an established security policy. Recommended Action: Issue a robot inventory Contents report to obtain the list of media in the robotic library. Use a vendor administrative interface to verify the status of media, as needed. Delete the media in the volume configuration, or make the volume accessible through a vendor administrative interface, as appropriate. Update the volume configuration, as needed, and resubmit the request.

Robotic status code 235

Message: barcode label is unreadable Explanation: The media was found in the robotic library, but it has an unreadable barcode label. Recommended Action: Use the robot test utility or a vendor administrative interface to verify the status of media. Correct the label or replace the media as appropriate. Update the volume configuration, as needed, and resubmit the request.

Robotic status code 236

Message: Robot has misplaced the media Explanation: The requested media was known according to the vendor software managing the robotic library, but the media has been misplaced.

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Recommended Action: Use a robot test utility or a vendor administrative interface to verify the status of media. Search for the media inside the robotic library. Update the volume configuration and search for the media if it was not in the robotic library, as needed, and resubmit the request.

Robotic status code 237

Message: Volume is in use Explanation: The media was in use. Recommended Action: Use the robot test utility or a vendor administrative interface to verify the status of media. Determine what applications may be using the media. Dismount the media if it is not being used. Wait for the media to become available, as needed.

Robotic status code 238

Message: Requested drive is in an offline domain Explanation: The drive that is targeted for a mount request was in a robotic library domain that is offline. Recommended Action: Bring back the robotic library domain ( ACS Library Storage Module ) online. Or postpone use of drives in that domain until the domain can be brought back online.

Robotic status code 239

Message: Requested volume is in an offline domain Explanation: The volume that is targeted for a mount request was in a robotic library domain that is in the offline or offline pending state. Recommended Action: Bring back online the robotic library domain (ACS Library Storage Module). Or postpone use of media in that domain until the domain can be brought back online.

Robotic status code 240

Message: A memory allocation attempt failed in the robotic daemon Explanation: An attempt by the robotic control daemon to allocate memory has failed. This error may indicate serious memory problems on your media server. Recommended Action: Stop all NetBackup Media Manager daemons. Consult the documentation for your operating system memory management tools to determine what remaining process is leaking memory, and stop that process. Restart the

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NetBackup Media Manager daemons. Free up memory by terminating unneeded processes that consume a lot of memory. Add more swap space or physical memory if necessary.

Robotic status code 242

Message: Robot media access port does not exist Explanation: the requested media access port was not valid for use with the targeted media. Recommended Action: Use the robot test utility or a vendor administrative interface to verify the media access port address based on the location of the media. Choose a media access port that is valid, or let one be automatically selected, and retry the robotic operation.

Robotic status code 243

Message: Cannot open/create the media access port status file Explanation: A robotic daemon/process could not create or open a status file in the database directory/folder. Recommended Action: Investigate why the robot status file in the directory /usr/openv/volmgr/database (UNIX and Linux) or folder install_path\Volmgr\database (Windows) cannot be created or opened. On Windows, check which account the NetBackup Device Manager service (and thus the robotic process) is running under. Compare it against the security properties of the database folder.

Robotic status code 244

Message: The eject command was aborted by the user Explanation: An administrator or operator canceled an eject media request. Recommended Action: This error happens when an administrator or operator cancels an eject request. The request may have been canceled for a number of reasons: missing or faulty media, to allow the media access port to be used for other requests, or to perform the operation at a later time. Check with the administrator or operator for more information.

Robotic status code 245

Message: Physical drive is not available

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Explanation: A robotic mount operation could not be completed because physical drive resources are not available for the request. This error may result from an environment that is based on virtualized resources, such as one involving the Storagenet 6000 Storage Domain Manager (SN6000). The SN6000 virtualizes tape drives. Some SN6000 configurations may have more logical drives than the number of physical drives (or equivalent resources) available for drive requests. Also, the relationship between the number of logical drives and physical drives may change as hardware failures occur. NetBackup scheduling, drive allocation, and drive assignment algorithms can only determine logical drive availability. NetBackup attempts to fully utilize all configured and available logical drives. If the number of required logical drives exceeds the physical drives available, a NetBackup job may be started with insufficient drive resources. Instead of queueing the job in the scheduler, the job runs and encounters the resource issue when it makes an ACS tape mount request.

Install the Shared Storage Option (SSO) license for mount requests to requeue when physical drive resources are not available. The number of drives that can be in use at any one time is limited. Configure backup windows so the different storage units that are tied to the same physical drives are active only at non-overlapping times. Increase the media mount timeout to avoid job failures when the job cannot get a physical drive due to the drives all being busy.

Robotic status code 246

Message: Failed to find an available slot to inject to Explanation: An attempt to inject a volume into a full library failed. This error should only occur when the library is full. Full means that all storage elements either contain media or have been assigned media that are currently mounted in a drive. Note that some libraries that support multiple media types restrict which type of media can be assigned to each storage element. In this case, this error might occur even if some of the storage elements in a library were not full. Since the empty storage elements may not match the media type for the media to inject, the library is full for this media type. Recommended Action: Clear the media access port, then re-inventory the robot by doing a volume configuration update.

Robotic status code 249

Message: Volume is in home slot Explanation: Volume is currently in its home slot and ready for eject.

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Recommended Action: None.

Robotic status code 250

Message: Media access port is available Explanation: Media access port is available for inject or eject. Recommended Action: Begin inject or eject operation.

Robotic status code 251

Message: Media access port is unavailable Explanation: Media access port is not ready for inject or eject. Recommended Action: Manually remove any media remaining in the robots media access port. If this status persists, check robotic console for errors.

Robotic status code 252

Message: Media access port is in inject mode Explanation: Media access port is ready to inject and is not available for eject. Recommended Action: Complete inject operation.

Robotic status code 253

Message: Media access port is in eject mode Explanation: Media access port is ready to eject and is not available for inject. Recommended Action: Complete eject operation.

Robotic status code 254

Message: Robot busy, inventory operation in progress Explanation: The robot is not available because it is performing an inventory, using resources that are needed for the requested operation. Recommended Action: Wait until the robot is done performing the inventory before starting new requests. Check the vendor or operating system administrative interfaces and logs to see if robotic resources are busy.

Robotic status code 255

Message: Robot busy, inject operation in progress

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Explanation: The robot is not available because it is involved in an inject operation, using resources that are needed for the requested operation. Recommended Action: Wait until the robot is done performing the inject operation before starting new requests. check the vendor or operating system administrative interfaces and logs to see if robotic resources are busy.

Robotic status code 256

Message: Robot busy, multiple eject operation in progress Explanation: The robot is unavailable because a multiple eject is in progress, using resources that are needed for the requested operation. Recommended Action: Wait until the robot is done performing the multiple eject operation before starting new requests. Check the vendor or operating system administrative interfaces and logs to see if robotic resources are busy.

Robotic status code 257

Message: Robot busy, multiple inject operation in progress Explanation: The robot is unavailable because a multiple inject is in progress, using resources that are needed for the requested operation. Recommended Action: Wait until the robot is done performing the multiple inject operation before starting new requests. check the vendor or operating system administrative interfaces and logs to see if robotic resources are busy.

Robotic status code 258

Message: Cleaning/unknown media in drive Explanation: A request to mount a tape failed because cleaning media was found in the drive.

Examine command output, debug logs, and system logs for a more detailed message on the error. Retry the operation once the drive cleaning has completed.

Robotic status code 259

Message: Not authorized by VxSS Explanation: A request was made to the robot daemons by an unauthorized user.

Verify that the user has the necessary permissions to perform this operation.

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Verify that the authentication and authorization security settings are correct, under HostProperties in the NetBackupAdministrationConsole. Information is available on using the Symantec Product Authentication and Authorization Service. See the NetBackup Security and Encryption Guide.

Robotic status code 260

Message: Robot busy, robot diagnostics in progress Explanation: The requested robot is running a robot diagnostic.

Examine command output, debug logs, and system logs for a more detailed message on the error. Retry the operation when the robot diagnostic cycle is complete.

Robotic status code 261

Message: EMM error Explanation: A request that was made to read/write data to EMM failed.

Examine command output, debug logs, and system logs for a more detailed message on the error. Run the tpconfig -d or vmquery -a command to verify that the EMM server is actively processing commands.

Robotic status code 262

Message: Configuration has changed, robot daemons and ltid need restarting Explanation: A device configuration change has been made that is not reflected in the robotic daemon's run-time cache of the data.

Examine command output, debug logs, and system logs for a more detailed message on the error. Restart ltid and the robotics on this system or on the robot control host system.

Chapter

Robotic error codes

This chapter includes the following topics:

Robotic error codes

Robotic error codes

These status codes are returned if a robotic daemon/process was started from the command line and an error occurs. For example, if the administrator executes the following:
/usr/openv/volmgr/bin/tl8d

and no robots are configured, the following may be returned:

TL8: No robots are configured

These status codes are also logged to the system log. Usually, robotic daemons/processes are not started from the command line, but are started automatically, as needed, when ltid starts.

Robot Error status code 1

Message: You must be ROOT to start daemon Explanation: A user other than root started a robotic daemon. This status applies to UNIX and Linux systems only. Recommended Action: Log on as the root user before starting robotic daemons. Allow robotic daemons to be started automatically as needed by ltid (the device daemon).

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Robot Error status code 2

Message: LTI Daemon may not be running Explanation: On an attempt to start a robotic daemon or process, an attempt to connect to the ltid message queue failed. This error indicates that ltid (the device daemon or NetBackup Device Manager service) may not be running.

Start ltid so that shared memory can be initialized, allowing the robotic daemon/process to function. If problems persist, examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather the output of the ipcs -a command to see what resources are currently in use.

Robot Error status code 3

Message: Error in getting shared memory Explanation: A robotic daemon/process was unable to get a shared memory identifier associated with a segment of shared memory that ltid maintains. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.)

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather the output of the ipcs -a command to see what resources are currently in use.

Robot Error status code 4

Message: Error in attaching the shared memory Explanation: A robotic daemon/process was unable to attach a shared memory segment that ltid maintains. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.)

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather the output of the ipcs -a command to see what resources are currently in use.

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Robot Error status code 5

Message: Error in getting process Id Explanation: A robotic daemon/process was unable to obtain its own process identifier due to a system call failure. Recommended Action: Investigate operating system functionality regarding a process obtaining its own process identifier.

Robot Error status code 6

Message: No devices are configured on the robot Explanation: A robotic daemon/process was started, but no drives are configured for the robot. Recommended Action: Some robotic daemons or processes do not run if no drives are configured for them to manage. Add or reconfigure one or more drives to be in the associated robot. Then, stop and restart ltid (the Media Manager device daemon on UNIX and Linux or NetBackup Device Manager service on Windows).

Robot Error status code 7

Message: No robots are configured Explanation: A robotic daemon/process was started, but no robots of the associated robot type are configured. Recommended Action: Robotic daemons or processes do not run if no robots are configured for the associated robot type. Add or reconfigure robots, then stop and restart ltid (the Media Manager device daemon on UNIX and Linux or NetBackup Device Manager service on Windows).

Robot Error status code 8

Message: No memory available Explanation: A robotic daemon/process was unable to allocate memory. This error occurs when insufficient system memory is available. This error could result from the system being overloaded with too many processes and from insufficient physical and virtual memory. Recommended Action: Free up memory by terminating unneeded processes. Add more swap space or physical memory.

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Robot Error status code 9

Message: Error in SEMAPHORE operation Explanation: A process was unable to perform a semaphore operation (such as lock or unlock) associated with resources maintained by ltid. (ltid is the Media Manager device daemon on UNIX and Linux or the NetBackup Device Manager service on Windows.)

Examine command output, debug logs, and system logs for a more detailed message on the error. On UNIX and Linux servers, gather the output of the ipcs -a command to see what resources are currently in use.

Robot Error status code 10

Message: Fork failure occurred Explanation: A robotic daemon or process could not create a child process due to a system error. This error is probably intermittent, based on the availability of resources on the system (applies to UNIX and Linux servers only).

Restart the device daemon at a later time and investigate system problems that limit the number of processes. Examine the system logs for a more detailed message on the error. Restart the device daemon, then retry the operation and examine the system log file.

Robot Error status code 11

Message: System error occurred Explanation: A robotic daemon/process encountered a system error. Recommended Action: Examine command output, debug logs, and system logs for a more detailed message on the error.

Robot Error status code 12

Message: Usage error in creating child process Explanation: A robotic daemon/process could not create a child process due to an incompatibility between robotic software components.

Examine command output, debug logs, and system logs for a more detailed message on the error.

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Verify that all Media Manager binaries are at a compatible version level.

Robot Error status code 13

Message: EMM error Explanation: The robotic daemon had a problem communicating with EMM.

Make sure nbemm is running and responding to requests. Examine command output, debug logs, and system logs for a more detailed message on the error.

Robot Error status code 14

Message: You must be administrator to execute Explanation: A robotic process was started under a user account that lacks Administrator privileges (applies to Windows systems only). Recommended Action: Allow robotic daemons to be started automatically as needed by the NetBackup Device Manager service. Ensure that this service starts from a user account with administrator privilege.

Robot Error status code 16

Message: Devices located in multiple domains Explanation: A robotic daemon or process encountered an invalid device configuration. In this configuration, a single logical robot controls drives from different domains. Recommended Action: Display the device configuration using tpconfig -d or a device configuration interface to see the robotic and the drive information that is already configured. Ensure that the drive addresses do not span physical domains. Drives can only be configured in the same robot if they can be used with media from a single domain. The domain must include a single physical library or multiple libraries that are connected by a cartridge exchange or pass-through mechanism.

Robot Error status code 17

Message: Robotic daemon not licensed Explanation: A robotic daemon or process was started without the required, current product license, or a required database file was missing or corrupt.

Check product documentation for supported device configurations.

430

Robotic error codes Robotic error codes

Obtain an additional software license that allows robots of the associated robot type to be configured. Or, limit the configuration to robot types that current licensing allows. Check for the existence and permissions of the external_robotics.txt file in the /usr/openv/share directory (UNIX and Linux) or in the install_path\NetBackup\share folder (Windows).

Appendix

NetBackup messages
This appendix includes the following topics:

NetBackup messages Media and device management messages

NetBackup messages
This section lists the NetBackup error messages alphabetically. The status code for each message is listed in the right column of the table, followed by a link to the corresponding explanation and recommended actions. Table A-1 lists the NetBackup error messages alphabetically. Table A-1 Error message
/usr/openv/netbackup/bp.conf not found a protocol error has occurred access to server backup restore manager denied access to the client was not allowed ACS media has an unreadable external label ACS media is not in the drive's domain ACS physical drive is not available action succeeded but auditing failed afs/dfs command failed

NetBackup error messages and status codes Status code

See NetBackup status code: 110 on page 99. See NetBackup status code: 232 on page 161. See NetBackup status code: 206 on page 152. See NetBackup status code: 59 on page 74. See NetBackup status code 2050 on page 267. See NetBackup status code 2051 on page 268. See NetBackup status code 2055 on page 268. See NetBackup status code: 108 on page 98. See NetBackup status code: 78 on page 82.

432

NetBackup messages NetBackup messages

Table A-1 Error message

AFS policy restore error all compatible drive paths are down

NetBackup error messages and status codes (continued) Status code

See NetBackup status code 2815 on page 295. See NetBackup status code 2008 on page 256.

all compatible drive paths are down but media is available See NetBackup status code 2009 on page 256. all configured vault steps failed all volumes are not available to eject allocation identifier is not known to EMM allocation failed allocation record insert failed allocation request delete failed allocation request update failed allocation status record insert failed allocation status request delete failed an ACS Library Storage Module (LSM) is offline an entry in the filelist expanded to too many characters an exception condition occurred an extended error status has been encountered, check detailed status an extension package is needed but was not installed an import storage lifecycle policy requires one copy with remote retention type an invalid entry was encountered another NB database backup is already in progress archive file removal failed a session is already running for this vault a synthetic backup request for media resources failed authentication failed See NetBackup status code: 351 on page 195. See NetBackup status code: 297 on page 179. See NetBackup status code 2023 on page 260. See NetBackup status code: 10 on page 40. See NetBackup status code 2021 on page 259. See NetBackup status code 2025 on page 261. See NetBackup status code 2024 on page 260. See NetBackup status code 2022 on page 260. See NetBackup status code 2026 on page 261. See NetBackup status code 2052 on page 268. See NetBackup status code: 70 on page 79. See NetBackup status code: 600 on page 209. See NetBackup status code: 252 on page 166.

See NetBackup status code: 9 on page 40. See NetBackup status code: 1531 on page 250.

See NetBackup status code: 223 on page 159. See NetBackup status code: 125 on page 106. See NetBackup status code: 4 on page 38. See NetBackup status code: 275 on page 171. See NetBackup status code: 660 on page 226. See NetBackup status code: 160 on page 128.

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433

Table A-1 Error message

Backup Exec operation failed

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 151 on page 115. See NetBackup status code: 53 on page 71. See NetBackup status code: 166 on page 131. See NetBackup status code: 669 on page 228. See NetBackup status code: 526 on page 208.

backup restore manager failed to read the file list backups are not allowed to span media bpcoord startup validation failure bpjava authentication service connection failed

bpjava user service connection if connection to pbx on port See NetBackup status code: 527 on page 208. 1556 fails bpjava-msvc: the client is not compatible with this server version server_version bpstart_notify failed cannot connect on socket cannot connect to nbvault server cannot connect to read media server cannot connect to server backup restore manager Can not connect to the NB-Java authentication service on the configured port - configured_port_number. Check the log file for more details. Can not connect to the NB-Java authentication service via VNETD on host on port vnetd_configured_port_number. Check the log file for more details. Can not connect to the NB-Java user service on port port_number. Check the log file for more details. See NetBackup status code: 513 on page 204.

See NetBackup status code: 73 on page 81. See NetBackup status code: 25 on page 54. See NetBackup status code: 282 on page 173. See NetBackup status code: 613 on page 212. See NetBackup status code: 205 on page 151. See NetBackup status code: 505 on page 200.

See NetBackup status code: 525 on page 207.

See NetBackup status code: 506 on page 200.

Can not connect to the NB-Java user service via VNETD on See NetBackup status code: 517 on page 205. (host) or port (configured_port_number) cannot consolidate reports of sessions from container and See NetBackup status code: 289 on page 175. slot-based vaults Can not execute program See NetBackup status code: 509 on page 202.

cannot find configuration database record for requested NB See NetBackup status code: 120 on page 105. database backup

434

NetBackup messages NetBackup messages

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 167 on page 131. See NetBackup status code: 323 on page 188.

cannot find requested volume pool in EMM database cannot find robot in vault configuration file

cannot find robot, vault, or profile in the vault configuration See NetBackup status code: 266 on page 169. cannot find the local host name cannot find vault in vault configuration file cannot get a bound socket cannot make required directory cannot modify - stale view cannot overwrite media, data on it is protected cannot perform specified media import operation cannot position to correct image cannot read backup header, media may be corrupted See NetBackup status code: 267 on page 169. See NetBackup status code: 322 on page 187. See NetBackup status code: 146 on page 113. See NetBackup status code: 35 on page 59. See NetBackup status code: 342 on page 193. See NetBackup status code: 168 on page 132. See NetBackup status code: 176 on page 136. See NetBackup status code: 94 on page 93. See NetBackup status code: 173 on page 134.

cannot read media header, may not be NetBackup media or See NetBackup status code: 172 on page 134. is corrupted \cannot register handler for accepting new connections cannot send extents to bpsynth cannot set non blocking mode on the listen socket cannot start reader on the media server Can not write file cant connect to client child process killed by signal Cleaning media is not available client backup failed to read the file list client backup failed to receive the CONTINUE BACKUP message client backup was not attempted See NetBackup status code: 603 on page 209. See NetBackup status code: 612 on page 212. See NetBackup status code: 602 on page 209. See NetBackup status code: 614 on page 212. See NetBackup status code: 508 on page 201. See NetBackup status code: 58 on page 73. See NetBackup status code: 27 on page 57. See NetBackup status code 2088 on page 277. See NetBackup status code: 67 on page 78. See NetBackup status code: 66 on page 77.

See NetBackup status code: 195 on page 144.

NetBackup messages NetBackup messages

435

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 196 on page 145.

client backup was not attempted because backup window closed client cannot read the mount table client connection refused client did not start client hostname could not be found client is not validated to perform the requested operation client is not validated to use the server client is offline client name mismatch client process aborted client timed out reading file client timed out waiting for bpend_notify to complete client timed out waiting for bpstart_notify to complete

See NetBackup status code: 60 on page 75. See NetBackup status code: 57 on page 72. See NetBackup status code: 49 on page 68. See NetBackup status code: 48 on page 68. See NetBackup status code: 135 on page 111. See NetBackup status code: 131 on page 109. See NetBackup status code: 1000 on page 240. See NetBackup status code: 39 on page 61. See NetBackup status code: 50 on page 69. See NetBackup status code: 76 on page 82. See NetBackup status code: 75 on page 81. See NetBackup status code: 74 on page 81.

client timed out waiting for the continue message from the See NetBackup status code: 65 on page 77. media manager client timed out waiting for the file list clients network is unreachable client/server handshaking failed communication interrupted connection refused by server backup restore manager connection to the peer process does not exist container cannot hold any media from the specified robot container database close operation failed container database lock operation failed container database open operation failed See NetBackup status code: 68 on page 78. See NetBackup status code: 56 on page 72. See NetBackup status code: 26 on page 57. See NetBackup status code: 234 on page 162. See NetBackup status code: 204 on page 150. See NetBackup status code: 622 on page 214. See NetBackup status code: 321 on page 187. See NetBackup status code: 317 on page 186. See NetBackup status code: 318 on page 186. See NetBackup status code: 319 on page 186.

436

NetBackup messages NetBackup messages

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 314 on page 185. See NetBackup status code: 313 on page 185. See NetBackup status code: 316 on page 186. See NetBackup status code: 221 on page 158. See NetBackup status code: 177 on page 137. See NetBackup status code: 38 on page 61. See NetBackup status code: 30 on page 58. See NetBackup status code: 32 on page 59. See NetBackup status code: 31 on page 58. See NetBackup status code: 148 on page 114. See NetBackup status code: 145 on page 113. See NetBackup status code: 625 on page 215. See NetBackup status code: 626 on page 215. See NetBackup status code: 1521 on page 247. See NetBackup status code: 220 on page 158. See NetBackup status code 2816 on page 296. See NetBackup status code 2812 on page 294. See NetBackup status code: 179 on page 138. See NetBackup status code 2042 on page 266. See NetBackup status code: 1001 on page 241. See NetBackup status code: 155 on page 116. See NetBackup status code 2073 on page 273. See NetBackup status code 2066 on page 271. See NetBackup status code: 129 on page 107.

container database truncate operation failed container does not exist in container database container_id is not unique in container database continue could not deassign media due to Media Manager error could not get group information could not get passwd information could not set group id for process could not set user id for process daemon fork failed daemon is already running data marshalling error data un-marshalling error Database not available database system error DataStore policy restore error DB2 policy restore error density is incorrect for the media id density mismatch detected discovery document error disk is full Disk pool is down Disk pool not found Disk storage unit is full

NetBackup messages NetBackup messages

437

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

Disk volume cannot be used for more than one copy in the See NetBackup status code 2086 on page 277. same job Disk volume has no max readers count Disk volume has no max writers count Disk volume is down Disk volume is not available Disk volume mount point not found Disk volume mount point record insert failed Disk volume not found done drive is already allocated drive is in a robotic library that is up drive is not allocated drive is not ready DSM has already mounted the volume See NetBackup status code 2081 on page 275. See NetBackup status code 2080 on page 275. See NetBackup status code 2074 on page 273. See NetBackup status code 2085 on page 277. See NetBackup status code 2068 on page 272. See NetBackup status code 2069 on page 272. See NetBackup status code 2067 on page 271. See NetBackup status code: 222 on page 159. See NetBackup status code 2004 on page 254. See NetBackup status code 2036 on page 264. See NetBackup status code 2003 on page 254. See NetBackup status code 2037 on page 264. See NetBackup status code 2077 on page 274.

DSM has detected that an invalid filesystem is mounted on See NetBackup status code 2079 on page 275. the volume DSM returned an unexpected error duplicate backup images were found Duplicate image record duplicate MAP duplicate reference string specified EC_error See NetBackup status code 2076 on page 274. See NetBackup status code: 1524 on page 247. See NetBackup status code: 346 on page 194. See NetBackup status code: 346 on page 194. See NetBackup status code: 813 on page 233. See NetBackup status code: 114 on page 101.

eject process could not obtain information about the robot See NetBackup status code: 295 on page 178. eject process failed to start See NetBackup status code: 292 on page 176.

438

NetBackup messages NetBackup messages

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 307 on page 183.

eject process has already been run for the requested vault session eject process has been aborted eject process is complete EMM database is inconsistent end point terminated with an error Enterprise Vault policy restore errore error creating or getting message queue error encountered attempting backup of catalog (multiple tape catalog backup) error encountered executing Media Manager command error executing database query error getting information from EMM database error getting information from media manager command line error obtaining date of last backup for client error occurred during initialization, check configuration file error(s) occurred during vault report distribution error parsing discovered XML data error receiving information on message queue error record insert failed error requesting media (tpreq) error sending information on message queue error(s) occurred during vault report generation Evaluation software has expired. See www.symantec.com for ordering information

See NetBackup status code: 293 on page 176. See NetBackup status code: 279 on page 172. See NetBackup status code 2029 on page 262. See NetBackup status code: 610 on page 211. See NetBackup status code 2819 on page 298. See NetBackup status code: 209 on page 153. See NetBackup status code: 302 on page 181.

See NetBackup status code: 303 on page 182. See NetBackup status code: 1522 on page 247. See NetBackup status code: 332 on page 190. See NetBackup status code: 333 on page 191.

See NetBackup status code: 207 on page 153. See NetBackup status code: 103 on page 97.

See NetBackup status code: 284 on page 173. See NetBackup status code: 833 on page 235. See NetBackup status code: 210 on page 154. See NetBackup status code 2013 on page 257. See NetBackup status code: 98 on page 96. See NetBackup status code: 212 on page 154. See NetBackup status code: 283 on page 173. See NetBackup status code: 161 on page 130.

NetBackup messages NetBackup messages

439

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 229 on page 161. See NetBackup status code: 623 on page 215. See NetBackup status code: 272 on page 171. See NetBackup status code: 77 on page 82.

events out of sequence - image inconsistency execution of a command in a forked process failed execution of a vault notify script failed execution of the specified system command returned a nonzero status extent directive contained an unknown media id failed accessing daemon lock file failed appending to container database failed closing mail pipe failed opening mail pipe failed reading policy database information failed reading global config database information failed reading retention database information failed reading storage unit database information failed to communicate with resource broker failed to communicate with resource requester failed to get job data failed to send signal failed to write discover data to a file failed trying to allocate memory failed trying to exec a command failed trying to fork a process failed waiting for child process failed while trying to send mail failure occurred while suspending media for eject

See NetBackup status code: 644 on page 221. See NetBackup status code: 158 on page 127. See NetBackup status code: 315 on page 185. See NetBackup status code: 102 on page 97. See NetBackup status code: 101 on page 97. See NetBackup status code: 218 on page 156. See NetBackup status code: 215 on page 155. See NetBackup status code: 216 on page 156. See NetBackup status code: 217 on page 156. See NetBackup status code: 812 on page 232. See NetBackup status code: 811 on page 232. See NetBackup status code: 257 on page 167. See NetBackup status code: 260 on page 168. See NetBackup status code: 832 on page 235. See NetBackup status code: 36 on page 60. See NetBackup status code: 29 on page 58. See NetBackup status code: 28 on page 57. See NetBackup status code: 34 on page 59. See NetBackup status code: 33 on page 59. See NetBackup status code: 335 on page 191.

440

NetBackup messages NetBackup messages

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 336 on page 191. See NetBackup status code: 337 on page 191. See NetBackup status code: 91 on page 91. See NetBackup status code 2075 on page 273. See NetBackup status code: 510 on page 203. See NetBackup status code: 15 on page 47. See NetBackup status code: 142 on page 112. See NetBackup status code: 12 on page 42. See NetBackup status code: 141 on page 112. See NetBackup status code: 105 on page 98. See NetBackup status code: 13 on page 44. See NetBackup status code: 14 on page 46. See NetBackup status code 2814 on page 295. See NetBackup status code 2817 on page 297. See NetBackup status code: 190 on page 142. See NetBackup status code 2091 on page 278. See NetBackup status code 2090 on page 278. See NetBackup status code 2089 on page 277. See NetBackup status code 2092 on page 279. See NetBackup status code: 19 on page 48. See NetBackup status code: 201 on page 147. See NetBackup status code: 47 on page 67. See NetBackup status code: 663 on page 227.

failure occurred while updating session information failure occurred while updating the eject.mstr file fatal NB media database error Fibre Transport resources are not available File already exists: file_name file close failed file does not exist file open failed file path specified is not absolute file pathname exceeds the maximum length allowed file read failed file write failed FlashBackup policy restore error FlashBackup Windows policy restore error found no images or media matching the selection criteria FT client devices are offline FT client has no devices configured FT client is not running FT server devices for client are offline getservbyname failed handshaking failed with server backup restore manager host is unreachable image does not have a fragment map

import failed because the imported image backup id conflicts See NetBackup status code: 1535 on page 252. with an existing image

NetBackup messages NetBackup messages

441

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 1533 on page 251.

import failed because the imported image data class is different than the SLP data class

import failed because the imported image specifies an SLP See NetBackup status code: 1532 on page 250. name which does not exist import failed because the imported image specifies an SLP See NetBackup status code: 1534 on page 251. name with no import destination inadequate buffer space incorrect catalog backup policy incorrect password incorrect server platform identifier incorrect vault catalog backup schedule Informix-On-BAR policy restore error insufficient data received insufficient disk space or high water mark would be exceeded internal error 615 internal error 616 internal error 618 internal error 619 internal error 620 internal error 654 See NetBackup status code: 235 on page 162. See NetBackup status code: 349 on page 194. See NetBackup status code: 504 on page 199. See NetBackup status code: 162 on page 130. See NetBackup status code: 350 on page 194. See NetBackup status code 2802 on page 285. See NetBackup status code: 628 on page 216. See NetBackup status code 2030 on page 262.

See NetBackup status code: 615 on page 213. See NetBackup status code: 616 on page 213. See NetBackup status code: 618 on page 214. See NetBackup status code: 619 on page 214. See NetBackup status code: 620 on page 214. See NetBackup status code: 654 on page 224.

Internal error - a bad status packet was returned by NB-Java See NetBackup status code: 512 on page 203. application server that did not contain an exit status code invalid arguments specified invalid command parameter invalid command protocol invalid command usage See NetBackup status code: 638 on page 219. See NetBackup status code: 20 on page 48. See NetBackup status code: 143 on page 113. See NetBackup status code: 144 on page 113.

442

NetBackup messages NetBackup messages

Table A-1 Error message

invalid container database entry invalid container description invalid container id invalid database host

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 312 on page 184. See NetBackup status code: 331 on page 190. See NetBackup status code: 328 on page 189. See NetBackup status code: 330 on page 190. See NetBackup status code: 324 on page 188. See NetBackup status code: 109 on page 99. See NetBackup status code: 104 on page 98. See NetBackup status code: 106 on page 98. See NetBackup status code: 69 on page 79. See NetBackup status code: 1523 on page 247. See NetBackup status code: 273 on page 171. See NetBackup status code: 805 on page 231.

invalid data found in retention map file for duplication invalid date specified invalid file pathname invalid file pathname found, cannot process request invalid filelist specification invalid fragment invalid job id

invalid lsu invalid media type specified in the storage unit invalid NBJAVA_CLIENT_PORT_WINDOW configuration option value: (option_value) invalid operation on static mount point invalid recall status invalid request invalid STU identifier type invalid username invalid value for NB-Java configuration option (option_name): (option_value) Iron Mountain report is already created for this session JM internal error JM internal protocol error

See NetBackup status code: 1525 on page 248. See NetBackup status code: 640 on page 220. See NetBackup status code: 519 on page 206.

See NetBackup status code 2072 on page 273. See NetBackup status code: 329 on page 189. See NetBackup status code: 133 on page 110. See NetBackup status code 2002 on page 254. See NetBackup status code: 503 on page 199. See NetBackup status code: 520 on page 206.

See NetBackup status code: 311 on page 184. See NetBackup status code: 801 on page 229. See NetBackup status code: 802 on page 229.

NetBackup messages NetBackup messages

443

Table A-1 Error message

JM terminating

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 803 on page 230. See NetBackup status code 2065 on page 271. See NetBackup status code 2064 on page 270. See NetBackup status code 2010 on page 256. See NetBackup status code: 159 on page 128. See NetBackup status code: 256 on page 167. See NetBackup status code 2058 on page 269.

job history indicates that no drive is available job history indicates that no media is available job type is invalid licensed use has been exceeded logic error encountered LTID needs to be restarted on media servers before the device can be used master server request failed maximum job count has been reached for the storage unit Maximum number of mounts has been exceeded for tape media

See NetBackup status code: 149 on page 115. See NetBackup status code 2040 on page 265. See NetBackup status code 2100 on page 282.

MDS has received an invalid message from a media server See NetBackup status code 2005 on page 255. Media affinity group record insert failed See NetBackup status code 2084 on page 276.

Media allocation would exceed maximum partially full media See NetBackup status code 2087 on page 277. limit media block size changed prior to resume media close error media has been misplaced media has conflicts in EMM See NetBackup status code: 163 on page 130. See NetBackup status code: 87 on page 88. See NetBackup status code 2033 on page 263. See NetBackup status code 2012 on page 257.

media id is either expired or will exceed maximum mounts See NetBackup status code: 169 on page 132. media id is not in NetBackup volume pool media id must be 6 or less characters media id is not assigned to this host in the EMM database media is assigned to another application media is assigned to another server See NetBackup status code: 178 on page 138. See NetBackup status code: 171 on page 134. See NetBackup status code: 95 on page 93. See NetBackup status code 2044 on page 266. See NetBackup status code 2016 on page 258.

444

NetBackup messages NetBackup messages

Table A-1 Error message

media is expired

NetBackup error messages and status codes (continued) Status code

See NetBackup status code 2015 on page 258. See NetBackup status code 2054 on page 268. See NetBackup status code 2019 on page 259. See NetBackup status code 2053 on page 268. See NetBackup status code 2032 on page 263. See NetBackup status code 2048 on page 267. See NetBackup status code 2014 on page 257. See NetBackup status code 2031 on page 263. See NetBackup status code 2028 on page 262. See NetBackup status code 2046 on page 267. See NetBackup status code 2047 on page 267. See NetBackup status code 2038 on page 265. See NetBackup status code: 80 on page 83. See NetBackup status code: 81 on page 84. See NetBackup status code: 92 on page 91. See NetBackup status code: 93 on page 92. See NetBackup status code: 82 on page 84. See NetBackup status code: 90 on page 90. See NetBackup status code: 174 on page 135. See NetBackup status code 2060 on page 270. See NetBackup status code 2017 on page 258. See NetBackup status code 2049 on page 267. See NetBackup status code: 83 on page 84. See NetBackup status code 2098 on page 281. See NetBackup status code: 86 on page 88.

media is in a drive that is currently in a DOWN state media is in a drive that is not configured on local system media is in an inaccessible drive media is in use according to EMM media is in use by the ACS robotic library media is not assigned media is not defined in EMM media is reserved media is unmountable media is write protected media loaded in drive is not write-enabled Media Manager device daemon (ltid) is not active Media Manager volume daemon (vmd) is not active media manager detected image that was not in tar format media manager found wrong tape in drive media manager killed by signal media manager received no data for backup image media manager - system error occurred media needs to be rewound or unmounted from a drive media needs to be unmounted from a drive media not found in the ACS robotic library media open error Media pool is not eligible for this job media position error

NetBackup messages NetBackup messages

445

Table A-1 Error message

media read error media server is not active Media server mismatch Media server not found in EMM database media write error Member already exists in server group

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 85 on page 87. See NetBackup status code 2027 on page 261. See NetBackup status code 2103 on page 282. See NetBackup status code 2101 on page 282. See NetBackup status code: 84 on page 86. See NetBackup status code: 409 on page 198. See NetBackup status code: 407 on page 197.

Members NetBackup version not compatible with Server Group Member's server type not compatible with Server Group MS-Exchange policy restore error MS-SharePoint policy restore error MS-SQL-Server policy restore error MS-Windows policy restore error multiple profiles exist NB database backup failed, a path was not found or is inaccessible NB database backup header is too large, too many paths specified

See NetBackup status code: 405 on page 197. See NetBackup status code 2810 on page 292. See NetBackup status code 2804 on page 287. See NetBackup status code 2809 on page 291. See NetBackup status code 2805 on page 288. See NetBackup status code: 305 on page 182. See NetBackup status code: 124 on page 106.

See NetBackup status code: 126 on page 106.

NB database recovery failed, a process has encountered an See NetBackup status code: 128 on page 107. exceptional condition NB image database contains no image fragments for requested backup id/copy number NB-Java application server interface error: Java exception NB-Java application server protocol error See NetBackup status code: 165 on page 131.

See NetBackup status code: 511 on page 203. See NetBackup status code: 523 on page 207.

446

NetBackup messages NetBackup messages

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

NB-Java: bpjava-msvc is not compatible with this application See NetBackup status code: 514 on page 204. version (application_version). You may try login to a different NetBackup host or exit the application. The remote NetBackup host will have to be configured with the same version of NetBackup as the host you started the application on. NB-Java Configuration file (file_name) does not exist NB-Java Configuration file (file_name) is not readable due to the following error: (message) NBU Catalog policy restore error NDMP backup failure NDMP credentials are not defined in EMM NDMP operation does not support multiple inline copies NDMP policy restore error NetWare policy restore error network connection broken network connection timed out network read failed network write failed no active policies contain schedules of the requested type for this client no active policies in the configuration database are of the correct client type See NetBackup status code: 521 on page 206. See NetBackup status code: 522 on page 207.

See NetBackup status code 2818 on page 297. See NetBackup status code: 99 on page 96. See NetBackup status code 2006 on page 255. See NetBackup status code 2096 on page 281. See NetBackup status code 2813 on page 294. See NetBackup status code 2806 on page 289. See NetBackup status code: 40 on page 61. See NetBackup status code: 41 on page 62. See NetBackup status code: 42 on page 65. See NetBackup status code: 44 on page 65. See NetBackup status code: 198 on page 146.

See NetBackup status code: 246 on page 165.

No authorization entry exists in the auth.conf file for See NetBackup status code: 502 on page 199. username username. None of the NB-Java applications are available to you. no BRMComm to join no connection to reader no drives are available for this job See NetBackup status code: 823 on page 233. See NetBackup status code: 611 on page 212. See NetBackup status code 2001 on page 253.

NetBackup messages NetBackup messages

447

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 617 on page 213. See NetBackup status code: 634 on page 218. See NetBackup status code: 227 on page 160. See NetBackup status code: 112 on page 100. See NetBackup status code 2093 on page 280. See NetBackup status code: 308 on page 183. See NetBackup status code: 607 on page 210. See NetBackup status code: 191 on page 142. See NetBackup status code: 327 on page 189.

no drives available to start the reader process no drives available to start the writer process no entity was found no files specified in the file list No FT servers for this client are running no images duplicated no images were found to synthesize no images were successfully processed no media ejected for the specified vault session

no media is defined for the requested NB database backup See NetBackup status code: 121 on page 105. no message was received from bptm See NetBackup status code: 629 on page 216.

No ports available in range (port_number) through See NetBackup status code: 518 on page 206. (port_number) per the NBJAVA_CLIENT_PORT_WINDOW configuration option no profile was specified no robot on which the media can be read no schedules of the correct type exist in this policy no storage units available for use no target storage unit specified for the new job no target storage unit was specified via command line no vault session id was found none of the files in the file list exist none of the requested files were backed up not all requested files were restored number of cleanings is invalid number of media has exceeded the capacity of MAP See NetBackup status code: 274 on page 171. See NetBackup status code: 606 on page 210. See NetBackup status code: 240 on page 164. See NetBackup status code: 213 on page 154. See NetBackup status code: 604 on page 210. See NetBackup status code: 655 on page 224. See NetBackup status code: 269 on page 170. See NetBackup status code: 71 on page 79. See NetBackup status code: 2 on page 37. See NetBackup status code: 175 on page 136. See NetBackup status code 2018 on page 259. See NetBackup status code: 291 on page 176.

448

NetBackup messages NetBackup messages

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 290 on page 175.

one or more errors detected during consolidated eject processing only one duplication to remote master allowed per copy operation not allowed during this time period operation requested by an invalid server operation would cause an illegal duplication Oracle policy restore error permission denied by client during rcmd pipe close failed pipe fgets call from bpcoord failed premature eof encountered problems encountered during setup of shared memory process called but nothing to do process was killed by a signal profile already exists query for list of component images failed RB communication error RB disk volume mount failed RB disk volume mount must retry

See NetBackup status code: 1530 on page 249. See NetBackup status code: 199 on page 146. See NetBackup status code: 37 on page 60. See NetBackup status code: 242 on page 164. See NetBackup status code 2801 on page 284. See NetBackup status code: 55 on page 72. See NetBackup status code: 18 on page 47. See NetBackup status code: 668 on page 228. See NetBackup status code: 233 on page 162. See NetBackup status code: 89 on page 89. See NetBackup status code: 296 on page 178. See NetBackup status code: 63 on page 76. See NetBackup status code: 345 on page 193. See NetBackup status code: 671 on page 228. See NetBackup status code: 903 on page 237. See NetBackup status code: 912 on page 239. See NetBackup status code: 915 on page 239.

RB does not have a multiplexing group that uses this media See NetBackup status code: 918 on page 240. id or drive name RB internal error RB invalid argument RB max reallocation tries exceeded RB media reservation not found RB media server mismatch See NetBackup status code: 901 on page 236. See NetBackup status code: 902 on page 236. See NetBackup status code: 904 on page 237. See NetBackup status code: 914 on page 239. See NetBackup status code: 905 on page 237.

NetBackup messages NetBackup messages

449

Table A-1 Error message

RB multiplexing group not found RB operator denied mount request RB user cancelled resource request RB was reset read from input socket failed reader failed

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 917 on page 240. See NetBackup status code: 906 on page 238. See NetBackup status code: 907 on page 238. See NetBackup status code: 908 on page 238. See NetBackup status code: 636 on page 218. See NetBackup status code: 609 on page 211. See NetBackup status code: 631 on page 217.

received an error from bptm request to suspend media

received an error from bptm request to un-suspend media See NetBackup status code: 632 on page 217. received error notification for the job report requested without eject being run request attempted on a non reserved port request needs to pend requested media id is in use, cannot process request requested slot is empty Required drive or drive path is not configured required or specified copy was not found required value not set resource request failed resource request timed out restore error retry nbrb request later Retry the allocation request later robot already exists robotic library is down on server SAP policy restore error See NetBackup status code: 605 on page 210. See NetBackup status code: 309 on page 183. See NetBackup status code: 45 on page 66. See NetBackup status code 2035 on page 264. See NetBackup status code: 97 on page 95. See NetBackup status code 2043 on page 266. See NetBackup status code 2099 on page 281. See NetBackup status code: 147 on page 114. See NetBackup status code: 152 on page 115. See NetBackup status code: 800 on page 228. See NetBackup status code: 916 on page 240. See NetBackup status code 2820 on page 298. See NetBackup status code: 900 on page 235. See NetBackup status code 2034 on page 264. See NetBackup status code: 343 on page 193. See NetBackup status code 2020 on page 259. See NetBackup status code 2811 on page 293.

450

NetBackup messages NetBackup messages

Table A-1 Error message

schedule windows overlap scheduler found no backups due to run SCSI reservation conflict detected send buffer is full

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 231 on page 161. See NetBackup status code: 200 on page 146. See NetBackup status code 2039 on page 265. See NetBackup status code: 670 on page 228. See NetBackup status code: 203 on page 149. See NetBackup status code: 403 on page 196. See NetBackup status code: 401 on page 195. See NetBackup status code: 402 on page 195. See NetBackup status code: 404 on page 196. See NetBackup status code: 408 on page 198. See NetBackup status code: 400 on page 195. See NetBackup status code 2063 on page 270. See NetBackup status code: 153 on page 116. See NetBackup status code: 254 on page 167. See NetBackup status code: 46 on page 66.

server backup restore managers network is unreachable Server Group Active State is not valid Server Group Already Exists Server Group Already Exists with a different type Server Group does not exist Server Group is in use Server Group Type is Invalid server is not licensed for the Remote Client Option server is not the master server server name not found in the bp.conf file server not allowed access

SERVER was not specified in /usr/openv/netbackup/bp.conf See NetBackup status code: 111 on page 100. Session id assignment failed Session id file is empty or corrupt Snapshot error encountered socket close failed See NetBackup status code: 263 on page 168. See NetBackup status code: 265 on page 168. See NetBackup status code: 156 on page 117. See NetBackup status code: 22 on page 51.

Socket connection to the NB-Java user service has been See NetBackup status code: 507 on page 201. broken. Please retry your last operation. Check the log file for more details. socket open failed socket read failed socket write failed See NetBackup status code: 21 on page 51. See NetBackup status code: 23 on page 52. See NetBackup status code: 24 on page 53.

NetBackup messages NetBackup messages

451

Table A-1 Error message

specified device path does not exist specified disk path is not a directory specified file contains no valid entry

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 122 on page 105. See NetBackup status code: 123 on page 105. See NetBackup status code: 326 on page 189.

specified media or path does not contain a valid NB database See NetBackup status code: 127 on page 107. backup header specified policy does not exist specified profile not found specified report does not exist specified schedule was not found SQL-BackTrack policy restore error Standard policy restore error See NetBackup status code: 639 on page 219. See NetBackup status code: 304 on page 182. See NetBackup status code: 348 on page 194. See NetBackup status code: 640 on page 220. See NetBackup status code 2807 on page 290. See NetBackup status code 2800 on page 283.

Storage lifecycle policy cannot have both import and backup See NetBackup status code: 1527 on page 248. or snapshot destinations storage lifecycle policy exceeds maximum import destinations storage unit characteristics mismatched to request storage unit group does not exist in EMM configuration storage unit is disabled since max job count is less than 1 storage unit is down storage unit is not compatible with requesting job storage unit query failed Storage units are not available STU cannot run Lifecycle backups STU cannot run VMWare backup suspend requested by administrator Sybase policy restore error See NetBackup status code: 1526 on page 248.

See NetBackup status code: 154 on page 116. See NetBackup status code 2097 on page 281. See NetBackup status code 2045 on page 266. See NetBackup status code 2041 on page 265. See NetBackup status code 2007 on page 255. See NetBackup status code: 608 on page 211. See NetBackup status code 2104 on page 283. See NetBackup status code 2094 on page 280. See NetBackup status code 2095 on page 280. See NetBackup status code: 157 on page 127. See NetBackup status code 2803 on page 285.

452

NetBackup messages NetBackup messages

Table A-1 Error message

system call failed system error occurred

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 11 on page 40. See NetBackup status code: 130 on page 108. See NetBackup status code: 100 on page 96. See NetBackup status code: 185 on page 140. See NetBackup status code: 184 on page 140. See NetBackup status code: 183 on page 139. See NetBackup status code: 181 on page 138. See NetBackup status code: 182 on page 139. See NetBackup status code: 186 on page 141. See NetBackup status code: 180 on page 138. See NetBackup status code: 150 on page 115. See NetBackup status code: 665 on page 227. See NetBackup status code: 225 on page 160. See NetBackup status code: 7 on page 39. See NetBackup status code: 6 on page 39. See NetBackup status code: 253 on page 166. See NetBackup status code: 243 on page 164. See NetBackup status code: 72 on page 81. See NetBackup status code: 238 on page 163. See NetBackup status code 2082 on page 276. See NetBackup status code: 226 on page 160. See NetBackup status code: 249 on page 165. See NetBackup status code 2056 on page 269. See NetBackup status code 2061 on page 270. See NetBackup status code: 250 on page 166.

system error occurred while processing user command tar did not find all the files to be restored tar had an unexpected error tar received an invalid archive tar received an invalid argument tar received an invalid file name tar received no data tar was successful termination requested by administrator termination requested by bpcoord text exceeded allowed length the archive failed to back up the requested files the backup failed to back up the requested files the catalog image .f file has been archived the client is not in the configuration the client type is incorrect in the configuration database the database contains conflicting or erroneous entries The drive needs to be marked as available the entity already exists the file list is incomplete the file name used for the mount request already exists The host is not an active node of a cluster the image was not created with TIR information

NetBackup messages NetBackup messages

453

Table A-1 Error message

the library is not ready to eject volumes

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 298 on page 179.

the machine specified is not a member of the server group See NetBackup status code: 406 on page 197. specified the maximum number of jobs per client is set to 0 See NetBackup status code: 194 on page 144.

The maximum number of mounts for the disk volume have See NetBackup status code 2078 on page 274. been exceeded The media affinity group is not defined in EMM the media server reported a system error the requested operation was partially successful the requested operation was successfully completed the required storage unit is unavailable the restore failed to recover the requested files the robotic library is not available the scan host of the drive is not active See NetBackup status code 2083 on page 276. See NetBackup status code 2011 on page 257. See NetBackup status code: 1 on page 33. See NetBackup status code: 0 on page 33. See NetBackup status code: 219 on page 157. See NetBackup status code: 5 on page 38. See NetBackup status code 2059 on page 269. See NetBackup status code 2057 on page 269.

the server is not allowed to write to the clients filesystems See NetBackup status code: 189 on page 141. The source copy for a duplication to remote master is not capable of replication The source copy for a duplication to remote master must specify a storage unit the specified container is not empty See NetBackup status code: 1528 on page 249.

See NetBackup status code: 1529 on page 249.

See NetBackup status code: 320 on page 187.

the specified mount path will not fit in the allocated space See NetBackup status code 2070 on page 272. the specified policy does not exist in the configuration database the specified policy is not active the specified policy is not of the correct client type See NetBackup status code: 230 on page 161.

See NetBackup status code: 247 on page 165. See NetBackup status code: 245 on page 164.

the specified client does not exist in an active policy within See NetBackup status code: 236 on page 163. the configuration database

454

NetBackup messages NetBackup messages

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 239 on page 163. See NetBackup status code: 237 on page 163.

the specified client does not exist in the specified policy the specified schedule does not exist in an active policy in the configuration database

the specified schedule does not exist in the specified policy See NetBackup status code: 197 on page 145. the specified schedule is the wrong type for this request the TIR information is zero length See NetBackup status code: 241 on page 164. See NetBackup status code: 251 on page 166.

the vault session directory is either missing or inaccessible See NetBackup status code: 268 on page 169. there are no active policies in the configuration database there are no volumes to eject there is no available MAP for ejecting there was a conflicting specification third-party copy backup failure this mpx group is unjoinable throttled job count has been reached for the storage unit timed out connecting to client timed out connecting to server backup restore manager timed out waiting for database information timed out waiting for media manager to mount volume timed out waiting for the client backup to start tir info was pruned from the image file unable to accept connection from the reader unable to accept connection from the writer unable to allocate new media for backup, storage unit has none available unable to collect pre eject information from the API See NetBackup status code: 248 on page 165. See NetBackup status code: 280 on page 172. See NetBackup status code: 299 on page 180. See NetBackup status code: 224 on page 159. See NetBackup status code: 170 on page 132. See NetBackup status code: 806 on page 232. See NetBackup status code 2062 on page 270. See NetBackup status code: 54 on page 71. See NetBackup status code: 202 on page 148. See NetBackup status code: 51 on page 70. See NetBackup status code: 52 on page 70. See NetBackup status code: 64 on page 76. See NetBackup status code: 136 on page 111. See NetBackup status code: 657 on page 225. See NetBackup status code: 658 on page 225. See NetBackup status code: 96 on page 93. See NetBackup status code 2000 on page 252. See NetBackup status code: 278 on page 172.

NetBackup messages NetBackup messages

455

Table A-1 Error message

unable to connect to bpcoord unable to determine the status of rbak

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 621 on page 214. See NetBackup status code: 8 on page 40. See NetBackup status code 2071 on page 272. See NetBackup status code: 325 on page 188.

unable to find any storage servers for the request unable to find policy/schedule for image using retention mapping unable to get the address of the local listen socket unable to issue the database query for policy unable to issue the database query for policy information unable to listen and register service via vnetd unable to locate vault directory unable to mount media because its in a DOWN drive or misplaced unable to obtain process id, getpid failed unable to open listen socket unable to open pipe between bpsynth and bpcoord unable to process request

See NetBackup status code: 646 on page 222. See NetBackup status code: 651 on page 223. See NetBackup status code: 652 on page 224. See NetBackup status code: 633 on page 217. See NetBackup status code: 285 on page 174. See NetBackup status code: 164 on page 131.

See NetBackup status code: 270 on page 170. See NetBackup status code: 601 on page 209. See NetBackup status code: 667 on page 227. See NetBackup status code: 228 on page 160.

unable to process request because the server resources are See NetBackup status code: 134 on page 110. busy unable to receive response from robot; robot not ready unable to register handle with the reactor unable to send a message to bpcoord unable to send a message to the writer child process See NetBackup status code: 334 on page 191. See NetBackup status code: 635 on page 218. See NetBackup status code: 653 on page 224. See NetBackup status code: 659 on page 225.

unable to send a start command to a reader/writer process See NetBackup status code: 624 on page 215. on media server unable to send exit message to the BPXM reader unable to send extent message to bpcoord unable to send extent message to BPXM See NetBackup status code: 661 on page 226. See NetBackup status code: 650 on page 223. See NetBackup status code: 648 on page 222.

456

NetBackup messages NetBackup messages

Table A-1 Error message

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 656 on page 225. See NetBackup status code: 645 on page 221. See NetBackup status code: 43 on page 65. See NetBackup status code: 643 on page 221. See NetBackup status code: 627 on page 216. See NetBackup status code: 649 on page 223. See NetBackup status code: 630 on page 216. See NetBackup status code: 114 on page 101. See NetBackup status code: 16 on page 47. See NetBackup status code: 662 on page 226.

unable to send start synth message to bpcoord unable to start the writer on the media server unexpected message received unexpected message received from bpcoord unexpected message received from bpsynth unexpected message received from BPXM unexpected message was received from bptm unimplemented error code unimplemented feature unknown image referenced in the SYNTH CONTEXT message from BPXM

unsupported image format for the requested database query See NetBackup status code: 79 on page 83. Updating of Media Manager database failed user id was not superuser user is not validated to use the server valid archive image produced, but no files deleted due to non-fatal problems validation of synthetic image failed vault already exists vault catalog backup failed vault configuration cache not initialized vault configuration file format error vault configuration file not found vault configuration serialization failed vault configuration tag not found vault core error See NetBackup status code: 310 on page 184. See NetBackup status code: 140 on page 112. See NetBackup status code: 132 on page 109. See NetBackup status code: 3 on page 38.

See NetBackup status code: 647 on page 222. See NetBackup status code: 344 on page 193. See NetBackup status code: 294 on page 177. See NetBackup status code: 347 on page 194. See NetBackup status code: 339 on page 192. See NetBackup status code: 259 on page 167. See NetBackup status code: 341 on page 192. See NetBackup status code: 340 on page 192. See NetBackup status code: 281 on page 172.

NetBackup messages Media and device management messages

457

Table A-1 Error message

vault duplication partially succeeded

NetBackup error messages and status codes (continued) Status code

See NetBackup status code: 306 on page 183. See NetBackup status code: 258 on page 167. See NetBackup status code: 287 on page 174. See NetBackup status code: 288 on page 174. See NetBackup status code: 338 on page 192. See NetBackup status code: 261 on page 168. See NetBackup status code: 262 on page 168. See NetBackup status code: 286 on page 174. See NetBackup status code: 271 on page 170. See NetBackup status code: 301 on page 180. See NetBackup status code: 300 on page 180. See NetBackup status code: 117 on page 102. See NetBackup status code: 116 on page 101. See NetBackup status code: 118 on page 103. See NetBackup status code: 193 on page 143. See NetBackup status code: 192 on page 143. See NetBackup status code 2808 on page 290. See NetBackup status code: 637 on page 219. See NetBackup status code: 501 on page 198. See NetBackup status code: 664 on page 227.

vault duplication was aborted by administrator request vault eject failed vault eject partially succeeded vault eject timed out vault internal error 261 vault internal error 262 vault internal error 286 vault XML version mismatch vmchange api_eject command failed vmchange eject verify not responding VxSS access denied VxSS authentication failed VxSS authorization failed VxSS authentication is requested but not allowed VxSS authentication is required but not available Windows File System policy restore error write on output socket failed You are not authorized to use this application zero extents in the synthetic image, cannot proceed

Media and device management messages

This topic can be used as a cross reference to the status code descriptions and recommended actions listed previously. Use the information in this topic if you know the error message itself, but dont have access to the status code number.

458

NetBackup messages Media and device management messages

Table A-2 lists the NetBackup error messages alphabetically in the left column and the corresponding status code number in the right column. Table A-2 Error message
< NONE >

Media and device management messages and status codes Status code number
See Device configuration status code 36 on page 368.

A memory allocation attempt failed in the robotic daemon See Robotic status code 240 on page 419. a scratch pool is already defined A SCSI inquiry sent to the device has failed ADAMM GUID does not exist in database ADAMM GUID is not unique in the database Add Drive Name Rule request failed Adding this device would exceed the maximum allowed Adding this drive would exceed the maximum allowed another daemon already exists Another device configuration is already in progress barcode does not exist in database barcode label is unreadable barcode not unique in database barcode tag is not unique in rule database cannot allocate requested memory Cannot assign a robotically controlled device Cannot assign due to media ID mismatch cannot auto-eject this robot type cannot auto-inject this robot type Cannot change terminal mode cannot connect to robotic software daemon cannot connect to vmd [on host host name] See Media Manager status code 171 on page 349. See Device configuration status code 16 on page 363. See Media Manager status code 168 on page 349. See Media Manager status code 167 on page 348. See Device configuration status code 82 on page 378. See Device configuration status code 40 on page 369. See Device configuration status code 39 on page 368. See Media Manager status code 89 on page 328. See Device configuration status code 90 on page 380. See Media Manager status code 78 on page 324. See Robotic status code 235 on page 418. See Media Manager status code 36 on page 310. See Media Manager status code 122 on page 337. See Media Manager status code 18 on page 307. See Media Manager status code 64 on page 320. See Media Manager status code 57 on page 317. See Media Manager status code 51 on page 315. See Media Manager status code 52 on page 316. See Device configuration status code 41 on page 369. See Media Manager status code 42 on page 312. See Media Manager status code 70 on page 321.

NetBackup messages Media and device management messages

459

Table A-2

Media and device management messages and status codes (continued) Status code number
See Device configuration status code 42 on page 369. See Media Manager status code 92 on page 329. See Media Manager status code 118 on page 336.

Error message
Cannot create miscellaneous working repository cannot delete assigned volume cannot delete one of the default volume pools

Cannot discover devices. See the Troubleshooting Guide for See Device configuration status code 44 on page 369. details. Cannot execute command, permission denied cannot get host name Cannot move from media access port to slot Cannot move from slot to media access port cannot obtain daemon lockfile Cannot open/create the media access port status file cannot perform operation on this host Can not retrieve Job ID from Job Manager Cannot stop device daemon with tapes assigned cannot update database due to existing errors child process killed by signal Cleaning/unknown media in drive Configuration has changed, robot daemons and ltid need restarting Control daemon connect or protocol error CORBA communication error Could not get hostname Credentials already exist Current version does not support remote device host current version does not support this configuration See Device configuration status code 1 on page 359. See Media Manager status code 76 on page 324. See Robotic status code 218 on page 413. See Robotic status code 219 on page 414. See Media Manager status code 21 on page 307. See Robotic status code 243 on page 420. See Media Manager status code 60 on page 318. See Media Manager status code 79 on page 325. See Media Manager status code 20 on page 307. See Media Manager status code 80 on page 325. See Media Manager status code 63 on page 319. See Robotic status code 258 on page 423. See Robotic status code 262 on page 424.

See Robotic status code 224 on page 415. See Media Manager status code 195 on page 357. See Device configuration status code 3 on page 360. See Device configuration status code 99 on page 382. See Device configuration status code 38 on page 368. See Media Manager status code 149 on page 345.

460

NetBackup messages Media and device management messages

Table A-2

Media and device management messages and status codes (continued) Status code number
See Media Manager status code 58 on page 318. See Media Manager status code 59 on page 318. See Media Manager status code 5 on page 303. See Media Manager status code 7 on page 303. See Media Manager status code 26 on page 309. See Media Manager status code 28 on page 309. See Media Manager status code 27 on page 309. See Media Manager status code 23 on page 308. See Device configuration status code 93 on page 381.

Error message
daemon cannot obtain socket daemon failed accepting connection daemon resources are busy daemon terminated database open operation failed database read operation read too few bytes database read record operation failed database server is down

database write record operation failed Delete Drive Name Rule request failed device entry is not unique in global device database device management error Device path is already in use device test state file does not exist Devices located in multiple domains Disk Optimization feature is not licensed Door is open on cabinet Drive being assigned is either not NDMP or on the wrong NDMP client Drive does not exist in robot Drive does not support pending request density Drive index is in use by another drive Drive is currently assigned Drive name does not exist

See Media Manager status code 32 on page 309. See Device configuration status code 84 on page 378. See Media Manager status code 153 on page 346. See Media Manager status code 83 on page 326. See Device configuration status code 22 on page 364. See Media Manager status code 182 on page 352. See Robot Error status code 16 on page 429. See Device configuration status code 94 on page 381. See Robotic status code 216 on page 413. See Device management status code 37 on page 395.

See Robotic status code 213 on page 412. See Device management status code 17 on page 390. See Device configuration status code 29 on page 366. See Device management status code 2 on page 385. See Device configuration status code 35 on page 367.

NetBackup messages Media and device management messages

461

Table A-2

Media and device management messages and status codes (continued) Status code number
See Device configuration status code 34 on page 367. See Device configuration status code 89 on page 380.

Error message
Drive name is already in use by another drive Drive name rule has exceeded its maximum length of 48 characters Drive not available in library for mount request EMM database error EMM DB record not found EMM error

See Device management status code 62 on page 401. See Media Manager status code 196 on page 357. See Media Manager status code 194 on page 357. See Robotic status code 261 on page 424. See Robot Error status code 13 on page 429.

EMM library call failed error auto-generating volume group Error in attaching the shared memory Error in getting process Id Error in getting semaphore Error in getting shared memory Error in IPC SHMAT call Error in IPC SHMGET call Error in MsgGet Error in Receiving Daemon Message Error in Receiving Operator Message Error in Receiving User Message Error in SEMAPHORE operation Error in SEMAPHORE operation Error in Sending Daemon Message Error in Sending Operator Message Error in Sending User Message

See Device management status code 72 on page 403. See Media Manager status code 57 on page 317. See Robot Error status code 4 on page 426. See Robot Error status code 5 on page 427. See Device management status code 32 on page 394. See Robot Error status code 3 on page 426. See Device management status code 14 on page 389. See Device management status code 13 on page 388. See Device management status code 28 on page 393. See Device management status code 6 on page 387. See Device management status code 4 on page 386. See Device management status code 8 on page 388. See Device management status code 33 on page 394. See Robot Error status code 9 on page 428. See Device management status code 5 on page 386. See Device management status code 3 on page 386. See Device management status code 7 on page 387.

462

NetBackup messages Media and device management messages

Table A-2

Media and device management messages and status codes (continued) Status code number
See Media Manager status code 165 on page 348.

Error message
Evaluation period expired. Go to www.symantec.com to order this product. failed appending to pool database failed appending to rule database failed changing terminal characteristics failed initiating child process failed making the database directory failed opening tmp output file Failed reading drive or robot config file failed receiving from robotic software daemon failed receiving from vmd failed redirecting input to pipe failed redirecting tmp output file failed sending request to vmd failed sending to robotic software daemon failed sending to vmd Failed to find an available slot to inject to failed to initialize a connection to the Enterprise Media Manager File name already exists File name does not exist Fork failure occurred generic EMM SQL error global device database append operation failed global device database host name is invalid

See Media Manager status code 104 on page 333. See Media Manager status code 121 on page 337. See Media Manager status code 45 on page 313. See Media Manager status code 88 on page 328. See Media Manager status code 25 on page 308. See Media Manager status code 86 on page 327. See Device configuration status code 13 on page 362. See Media Manager status code 44 on page 313. See Media Manager status code 72 on page 323. See Media Manager status code 62 on page 319. See Media Manager status code 87 on page 328. See Media Manager status code 69 on page 321. See Media Manager status code 43 on page 313. See Media Manager status code 71 on page 322. See Robotic status code 246 on page 421. See Media Manager status code 189 on page 355.

See Device management status code 40 on page 396. See Device management status code 25 on page 392. See Robot Error status code 10 on page 428. See Media Manager status code 193 on page 356. See Media Manager status code 155 on page 347. See Device configuration status code 49 on page 370.

NetBackup messages Media and device management messages

463

Table A-2

Media and device management messages and status codes (continued) Status code number
See Media Manager status code 152 on page 346. See Device management status code 48 on page 398. See Media Manager status code 146 on page 344. See Device configuration status code 24 on page 365. See Device management status code 42 on page 397. See Media Manager status code 169 on page 349. See Device configuration status code 57 on page 372. See Media Manager status code 10 on page 304. See Media Manager status code 75 on page 324. See Media Manager status code 50 on page 315. See Robotic status code 207 on page 410. See Media Manager status code 4 on page 302. See Media Manager status code 186 on page 353. See Media Manager status code 19 on page 307. See Media Manager status code 56 on page 317. See Media Manager status code 11 on page 305. See Device configuration status code 19 on page 364. See Device configuration status code 14 on page 362. See Media Manager status code 129 on page 339. See Device configuration status code 86 on page 379. See Device management status code 23 on page 391. See Device configuration status code 27 on page 365. See Device management status code 1 on page 385. See Media Manager status code 191 on page 356.

Error message
global device database record not found Host is not the scan host for this shared drive incompatible database version Incomplete robot information Incorrect tpreq access mode internal database access failure Internal NDMP error invalid barcode invalid change type invalid change-entry request Invalid command code invalid command usage. invalid container id. invalid database host. invalid database version header invalid description Invalid device path name Invalid drive index invalid drive name Invalid Drive Name Rule Invalid Drive Number Invalid drive type for the robot Invalid Drive Type/Density invalid EMM argument

464

NetBackup messages Media and device management messages

Table A-2

Media and device management messages and status codes (continued) Status code number
See Media Manager status code 113 on page 335. See Device configuration status code 88 on page 379. See Media Manager status code 136 on page 342. See Media Manager status code 114 on page 335. See Media Manager status code 140 on page 343. See Media Manager status code 41 on page 312. See Media Manager status code 8 on page 303. See Media Manager status code 9 on page 304. See Device configuration status code 64 on page 374. See Device configuration status code 55 on page 372. See Device configuration status code 60 on page 373. See Media Manager status code 74 on page 323. See Media Manager status code 141 on page 343. See Media Manager status code 142 on page 343. See Media Manager status code 144 on page 344. See Media Manager status code 143 on page 344. See Media Manager status code 148 on page 345. See Media Manager status code 147 on page 345. See Media Manager status code 12 on page 305. See Media Manager status code 102 on page 332. See Media Manager status code 6 on page 303. See Media Manager status code 73 on page 323. See Media Manager status code 16 on page 306. See Device configuration status code 28 on page 366.

Error message
invalid expiration date Invalid host invalid host name invalid maximum mounts invalid media generation rule invalid media ID for naming mode invalid media ID invalid media type Invalid NDMP device Invalid NDMP hostname Invalid NDMP password invalid number of cleanings invalid number of mounts invalid offsite location invalid offsite return date invalid offsite sent date invalid offsite session id invalid offsite slot Invalid Operator invalid pool database entry invalid protocol request invalid query type invalid robot coord1 Invalid robot drive number for the robot type

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Table A-2

Media and device management messages and status codes (continued) Status code number
See Media Manager status code 14 on page 306. See Device configuration status code 15 on page 362. See Media Manager status code 13 on page 305. See Device configuration status code 18 on page 363. See Media Manager status code 12 on page 305. See Media Manager status code 119 on page 336. See Media Manager status code 173 on page 350. See Device configuration status code 8 on page 361. See Device configuration status code 10 on page 361. See Device configuration status code 7 on page 360. See Device configuration status code 9 on page 361. See Device configuration status code 11 on page 361. See Media Manager status code 15 on page 306. See Media Manager status code 53 on page 316. See Media Manager status code 65 on page 320. See Media Manager status code 90 on page 329. See Device management status code 22 on page 391. See Device management status code 10 on page 388. See Device management status code 80 on page 405. See Device configuration status code 85 on page 379. See Robot Error status code 2 on page 426. See Device management status code 75 on page 404. See Robotic status code 221 on page 414. See Robotic status code 220 on page 414.

Error message
invalid robot host Invalid robot number invalid robot number Invalid robot type invalid robot type invalid rule database entry invalid scratch pool name Invalid SCSI bus number for the robot Invalid SCSI logical unit number for the robot Invalid SCSI port number for the robot Invalid SCSI target for the robot Invalid Usage invalid volgroup invalid volume move mode Invalid volume pool specified invalid volume pool IPC Error: Daemon may not be running IPC sequence error Job Manager returned error: see activity monitor List Drive Name Rule request failed LTI Daemon may not be running LTI system error Media access port already contains media Media access port does not contain media

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Table A-2

Media and device management messages and status codes (continued) Status code number
See Robotic status code 250 on page 422. See Robotic status code 253 on page 422. See Robotic status code 252 on page 422. See Robotic status code 251 on page 422. See Media Manager status code 166 on page 348. See Device management status code 83 on page 406. See Media Manager status code 138 on page 342. See Media Manager status code 139 on page 343. See Media Manager status code 95 on page 330. See Media Manager status code 34 on page 310. See Media Manager status code 101 on page 332. See Device management status code 56 on page 400. See Device configuration status code 74 on page 376. See Device configuration status code 76 on page 376. See Device configuration status code 75 on page 376. See Device configuration status code 58 on page 373. See Device configuration status code 71 on page 375. See Device configuration status code 72 on page 376. See Device configuration status code 62 on page 374. See Device configuration status code 61 on page 373. See Device configuration status code 69 on page 375. See Device configuration status code 59 on page 373. See Device configuration status code 63 on page 374. See Device configuration status code 66 on page 374.

Error message
Media access port is available Media access port is in eject mode Media access port is in inject mode Media access port is unavailable media access port not available Media does not exist in database media generation rule already exists media generation rule does not exist media ID is not the specified media type media ID not unique in database media type and volume group mismatch Mount canceled, device daemon is terminating NDMP authorization error, verify username/password NDMP config_get_connection_type failed NDMP config_get_mover_type failed NDMP failed to verify host NDMP get_host_info failed NDMP get_server_info failed NDMP host does not exist NDMP host exists, use change option NDMP host not connected NDMP is not installed on platform NDMP request failed NDMP robot does not exist

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Table A-2

Media and device management messages and status codes (continued) Status code number
See Device configuration status code 65 on page 374. See Device configuration status code 94 on page 381. See Device configuration status code 100 on page 382. See Media Manager status code 39 on page 311. See Device management status code 50 on page 399. See Media Manager status code 64 on page 320. See Device management status code 59 on page 400.

Error message
NDMP robot exists, use change option NetApp Disk Storage Unit feature is not licensed NetBackup Snapshot client not licensed network protocol error No action pending for given mount index no child process to wait for No cleaning tape is defined in the device's robot or 0 cleanings remaining

No compatible device is registered at these SCSI coordinates See Device configuration status code 51 on page 371. No devices are configured on the robot No drive available no entries changed no entries deleted no entries inserted No Error on operation, sideband data only No media found in device or robot slot, please verify No memory available No mount pending for given mount index no pools in the pool list Robot daemon and/or robotic hardware is not available No robot is defined of this type No robots are configured No valid license key for Disk Array configuration <NONE> Not authorized by VxSS See Robot Error status code 6 on page 427. See Device management status code 82 on page 406. See Media Manager status code 47 on page 314. See Media Manager status code 48 on page 314. See Media Manager status code 49 on page 315. See Device management status code 84 on page 406. See Device management status code 61 on page 401. See Robot Error status code 8 on page 427. See Device management status code 16 on page 389. See Media Manager status code 112 on page 334. See Device management status code 60 on page 401. See Device management status code 52 on page 399. See Robot Error status code 7 on page 427. See Device configuration status code 97 on page 382. See Device configuration status code 36 on page 368. See Robotic status code 259 on page 423.

468

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Table A-2

Media and device management messages and status codes (continued) Status code number
See Media Manager status code 126 on page 337. See Device management status code 19 on page 390.

Error message
not authorized to connect to vmd Only the administrative user can perform the requested operation Open Storage feature is not licensed operation not allowed on cleaning cartridge Operator denied mount request oprd request is not supported on the remote host oprd returned abnormal status Parameter is invalid Physical drive is not available pool does not exist in pool database poolname is not unique in pool database pool not defined as a catalog backup pool pool not defined as a scratch pool pool type change is not allowed for <CatalogBackup> pool Process killed by parent Process killed by signal protocol error registering this host would exceed the maximum allowed request can only be performed on the Media and Device management Domain Server request completed Request has been queued (Cancel to clear message

See Device configuration status code 98 on page 382. See Media Manager status code 117 on page 336. See Device management status code 55 on page 399. See Media Manager status code 137 on page 342. See Media Manager status code 96 on page 331. See Device management status code 39 on page 396. See Robotic status code 245 on page 420. See Media Manager status code 109 on page 333. See Media Manager status code 105 on page 333. See Media Manager status code 198 on page 357. See Media Manager status code 172 on page 349. See Media Manager status code 22 on page 308. See Robotic status code 212 on page 411. See Robotic status code 211 on page 411. See Media Manager status code 20 on page 307. See Media Manager status code 150 on page 346. See Media Manager status code 177 on page 350.

See Media Manager status code 1 on page 301. See Device management status code 53 on page 399.

Request terminated because host not validated for volume See Device management status code 26 on page 392. pool Request terminated because media id is expired See Device management status code 27 on page 393.

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Table A-2

Media and device management messages and status codes (continued) Status code number

Error message

Request terminated because media id will exceed maximum See Device management status code 30 on page 393. mount count Request terminated because media is a cleaning tape See Device management status code 71 on page 403.

Request terminated because media is unavailable (in DOWN See Device management status code 35 on page 394. drive, misplaced, write protected or unmountable Request terminated because media is unmountable Request terminated because media is write protected Request terminated because mount requests are disabled Request terminated because of volume pool mismatch See Device management status code 69 on page 402. See Device management status code 70 on page 403. See Device management status code 63 on page 401. See Device management status code 66 on page 402.

Request terminated by tpunmount call from another process See Device management status code 36 on page 395. Requested drive could not be reserved requested drive is already reserved by host requested drive is already reserved Requested drive is in an offline domain requested drive is not currently registered requested drive is not currently reserved requested drive is not registered for host requested drive is not reserved by host requested host is not currently registered Requested operation is not supported by the robot Requested slot already has cartridge Requested slot contains the wrong tape Requested slot does not exist in robot Requested slot is empty Requested tape in other or non-configured drive See Device management status code 24 on page 392. See Media Manager status code 145 on page 344. See Media Manager status code 130 on page 339. See Robotic status code 238 on page 419. See Media Manager status code 132 on page 340. See Media Manager status code 134 on page 341. See Media Manager status code 131 on page 340. See Media Manager status code 133 on page 340. See Media Manager status code 135 on page 341. See Robotic status code 229 on page 416. See Robotic status code 217 on page 413. See Robotic status code 226 on page 416. See Robotic status code 228 on page 416. See Robotic status code 208 on page 410. See Robotic status code 215 on page 413.

470

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Table A-2

Media and device management messages and status codes (continued) Status code number
See Robotic status code 239 on page 419. See Device configuration status code 37 on page 368. See Device management status code 81 on page 406. See Robotic status code 223 on page 415. See Robotic status code 255 on page 422. See Robotic status code 254 on page 422. See Robotic status code 256 on page 423. See Robotic status code 257 on page 423. See Robotic status code 260 on page 424. See Robotic status code 234 on page 418. See Device configuration status code 25 on page 365. See Robotic status code 225 on page 415. See Robotic status code 236 on page 418. See Media Manager status code 82 on page 326. See Device management status code 76 on page 404. See Robotic status code 242 on page 420. See Media Manager status code 61 on page 319. See Media Manager status code 54 on page 316. See Media Manager status code 55 on page 317. See Device configuration status code 31 on page 366. See Robotic status code 214 on page 412. See Device configuration status code 21 on page 364. See Device configuration status code 30 on page 366. See Device management status code 74 on page 404.

Error message
Requested volume is in an offline domain Residence is not licensed for multihosted drive support Retry later Robot busy, cannot perform operation Robot busy, inject operation in progress Robot busy, inventory operation in progress Robot busy, multiple eject operation in progress Robot busy, multiple inject operation in progress Robot busy, robot diagnostics in progress Robot denied access to the resource Robot drive number in use for this robot Robot hardware or communication error Robot has misplaced the media robot host and volume group mismatch Robot/LTI protocol error Robot media access port does not exist robot number and robot host mismatch robot number and robot type mismatch robot number and volume group mismatch Robot number does not exist Robot number does not exist. Robot number is already in use Robot number is in use by another robot Robot operation failed

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Table A-2

Media and device management messages and status codes (continued) Status code number
See Media Manager status code 81 on page 325. See Device configuration status code 33 on page 367. See Robotic status code 222 on page 415. See Robot Error status code 17 on page 429. See Robotic status code 206 on page 409. See Robotic status code 205 on page 409. See Media Manager status code 37 on page 311. See Device configuration status code 48 on page 370. See Media Manager status code 97 on page 332. See Device configuration status code 53 on page 371. See Media Manager status code 79 on page 325. See Robotic status code 200 on page 407. See Device management status code 73 on page 404. See Device configuration status code 0 on page 359. See Device configuration status code 87 on page 379. See Media Manager status code 2 on page 301.

Error message
robot type and volume group mismatch Robot type must be controlled locally Robotic arm has no addressable holder Robotic daemon not licensed Robotic dismount failure Robotic mount failure robotic volume position is already in use RSM is not supported rule does not exist in rule database Shared Storage Option (SSO) is not licensed specified robot is unknown to vmd STATUS_SUCCESS Stopping device daemon with tapes assigned Success System Error

System error occurred System error occurred during robot operation Tape file path exceeds 255 character maximum Tape needs to be write enabled The device is not robotic, cannot perform cleaning The device_mappings file has invalid license info The device name is not valid, no device responded The drive is DOWN

See Robot Error status code 11 on page 428. See Robotic status code 230 on page 417. See Device management status code 49 on page 398. See Device management status code 46 on page 397. See Device management status code 58 on page 400. See Device configuration status code 2 on page 360. See Device configuration status code 52 on page 371. See Device management status code 15 on page 389.

472

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Table A-2

Media and device management messages and status codes (continued) Status code number
See Device management status code 21 on page 391.

Error message
The drive is not ready or inoperable

The drive serial number already exists in the device database See Device configuration status code 91 on page 380. The eject command was aborted by the user The EMM server failed to process the request the global device database device name is invalid the global device database device type is invalid the media is allocated for use the operation requested has failed See Robotic status code 244 on page 420. See Device configuration status code 78 on page 377. See Media Manager status code 162 on page 347. See Media Manager status code 160 on page 347. See Media Manager status code 199 on page 358. See Media Manager status code 163 on page 347.

The requested operation is not valid for the specified Disk See Device configuration status code 95 on page 381. Type the request sent to the Device Allocator has failed the robotic daemon returned an invalid volume GUID See Media Manager status code 190 on page 356. See Media Manager status code 164 on page 348.

the robotic library is full and may still have media in its map See Media Manager status code 185 on page 353. The specified Disk Array Host is not configured in NetBackup the specified pool is not empty This is a drive path operation, use the -drpath option this machine is not the database host This robot type does not support multiple media types Timeout waiting for robotic command too many volumes in volume group Unable to allocate memory for this process Unable to connect to NDMP host verify hostname Unable to connect to the EMM server See Device configuration status code 96 on page 381.

See Media Manager status code 111 on page 334. See Device configuration status code 81 on page 377. See Media Manager status code 84 on page 327. See Device configuration status code 17 on page 363. See Robotic status code 203 on page 409. See Media Manager status code 68 on page 321. See Device configuration status code 79 on page 377. See Device configuration status code 67 on page 375. See Device management status code 77 on page 405. See Device management status code 78 on page 405.

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Table A-2

Media and device management messages and status codes (continued) Status code number
See Device configuration status code 70 on page 375. See Media Manager status code 176 on page 350. See Media Manager status code 127 on page 339. See Robotic status code 204 on page 409. See Robotic status code 209 on page 410. See Robotic status code 201 on page 407. See Media Manager status code 175 on page 350. See Device configuration status code 68 on page 375. See Robotic status code 210 on page 411. See Media Manager status code 67 on page 320. See Robotic status code 202 on page 408. See Media Manager status code 46 on page 314. See Media Manager status code 40 on page 311. See Media Manager status code 41 on page 312. See Media Manager status code 192 on page 356. See Device configuration status code 73 on page 376. See Device configuration status code 83 on page 378. See Robot Error status code 12 on page 428. See Media Manager status code 3 on page 302. See Media Manager status code 85 on page 327. See Media Manager status code 35 on page 310. See Media Manager status code 65 on page 320. See Media Manager status code 116 on page 336. See Media Manager status code 115 on page 335.

Error message
Unable to create NDMP session unable to find any records in the device test database unable to generate a unique media id Unable to initialize robot Unable to open drive Unable to open robotic path unable to open the device test state file Unable to process NDMP message Unable to SCSI unload drive unable to send exit status Unable to sense robotic device unexpected data from robotic software daemon unexpected data received Unknown drive name unknown EMM error code Unsupported NDMP version Update Drive Name Rule request failed Usage error in creating child process user id was not superuser volume daemon fork failed volume does not exist in database volume group does not exist volume has exceeded maximum mounts volume has passed expiration date

474

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Table A-2

Media and device management messages and status codes (continued) Status code number
See Media Manager status code 93 on page 329. See Robotic status code 249 on page 421. See Robotic status code 233 on page 418. See Robotic status code 237 on page 419. See Media Manager status code 94 on page 330. See Robotic status code 232 on page 417. See Media Manager status code 188 on page 354. See Device management status code 77 on page 405. See Device configuration status code 92 on page 380.

Error message
volume is already assigned Volume is in home slot Volume is in library, but not in drive domain Volume is in use volume is not in specified pool Volume not found in library VxSS Access Denied

VxSS authentication failed. You do not have permission to create the file You must be administrator to execute You must be ROOT to start daemon

See Media Manager status code 187 on page 353. See Device management status code 44 on page 397. See Robot Error status code 14 on page 429. See Robot Error status code 1 on page 425.