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Techsupport Interview Questionsw

The document lists 19 technical support interview questions ranging from questions about past experience handling tech support calls to questions about training capabilities, dealing with difficult customers, expectations for the job, and career goals. The questions probe the candidate's qualifications and abilities in areas important for a technical support role such as call volume experience, troubleshooting procedures, escalation rates, time spent on calls before escalation, and experience with diverse call types.

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Pranay Raju Rallabandi
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24 views

Techsupport Interview Questionsw

The document lists 19 technical support interview questions ranging from questions about past experience handling tech support calls to questions about training capabilities, dealing with difficult customers, expectations for the job, and career goals. The questions probe the candidate's qualifications and abilities in areas important for a technical support role such as call volume experience, troubleshooting procedures, escalation rates, time spent on calls before escalation, and experience with diverse call types.

Uploaded by

Pranay Raju Rallabandi
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Following are some Technical Support Interview Questions, There are many other soon to come; Can you

answer them if yes please leave reply. 1. Tell me about your tech support experience. 2. About how many calls did you answer on average in a day? 3. What procedures did you follow when you received a call? 4. What percentage of all calls were you able to answer without escalation? 5. How long were you prepared to work on a call before escalating it? 6. What percentage of every 8 hour shift were you either on the phone or available to take a call? 7. Would you say there was much diversity in the type of calls you received? 8. How did you like working third shift? 9. What percentage of your cases needed 2 or more calls to clear the same issue? 10. How did you deal with really upset customers? 11. How many angry customers would you refer to your supervisor in a week? 12. How do you feel about going on the road from time to time? 13. Could you deliver a training class if necessary? 14. How would you deal with a disruptive student? 15. What if he didnt realize he was a disruptive student? 16. What sort of ramp-up time do you think you need to be fully productive? 17. What are you expecting from this job? 18. Where do you see yourself being in 2 years? 19. Do you have any questions?

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