2010 FHD Plasma TV Troubleshooting Handbook
2010-Plasma FHD TV (13th Generation)
S2, U2, and PS24 Series
Applies to models:
TC-P42S2 TC-P46S2 TC-P50S2 TC-P54S2 TC-P58S2 TC-P65S2 TC-P42U2 TC-P50U2 TC-50PS24 TC-58PS24 TC-65PS24
Panasonic National Training Panasonic Service and Technology Company
TTG101129CP
Table of Content
Topic Table of Content SOS Detect (Shutdown) Power LED Error Code Definition and the Failure-Causing-Boards Power LED Error Code Definition Connectors Location Quick Procedure To Check For Short or Low Resistance Condition of the Vsus, Vda, and P15V Lines Quick Procedure To Check For Short or Low Resistance Condition of the Vsus, Vda, and P15V Lines Quick Procedure To Determine the Cause of the Problem if a short or Low Resistance Reading is Found Quick Procedure To Determine the Cause of the Problem if a short or Low Resistance Reading is Found Detailed Troubleshooting Procedure for Shorted Vsus Detailed Troubleshooting Procedure for Shorted Vsus Detailed Troubleshooting Procedure for Shorted P15 Detailed Troubleshooting Procedure for Shorted P15V Detailed Troubleshooting Procedure for Shorted Vda Detailed Troubleshooting Procedure for Shorted Vda Troubleshooting 1 Blink Failure Troubleshooting 1 Blink Failure Troubleshooting 2 Blinks Failure Troubleshooting 2 Blinks Failure (1 of 2) Troubleshooting 2 Blinks Failure (2 of 2) Troubleshooting 3 Blinks Failure Troubleshooting 3 Blinks Failure (1 of 2) Troubleshooting 3 Blinks Failure (2 of 2) Troubleshooting 4 Blinks Failure Troubleshooting a 4 Blinks Failure (1 of 2) Troubleshooting a 4 Blinks Failure (2 of 2) Troubleshooting 5 Blinks Failure Troubleshooting 5 Blinks Failure (1 of 3) Troubleshooting 5 Blinks Failure (2 of 3) Troubleshooting 5 Blinks Failure (3 of 3) Page 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Topic Troubleshooting 6 Blinks Failure Troubleshooting 6 Blinks Failure (1 of 2) Troubleshooting 6 Blinks Failure (2 of 2) Troubleshooting 7 Blinks Failure Troubleshooting 7 Blinks Failure (1 of 2) Troubleshooting 7 Blinks Failure (2 of 2) SM Board Isolation Procedure SM Board Isolation Procedure (1 of 2) SM Board Isolation Procedure (2 of 2) SU-SD boards (Together) Isolation Procedure SU-SD boards (Together) Isolation Procedure SU Board Isolation Procedure SD Board Isolation Procedure Troubleshooting 8 Blinks Failure Troubleshooting 8 Blinks Failure Troubleshooting 8 Blinks Failure Troubleshooting 9 Blinks Failure Troubleshooting 9 Blinks Failure Troubleshooting 10 Blinks Failure Troubleshooting 10 Blinks Failure At Plug in Troubleshooting 12 Blinks Failure Troubleshooting 12 Blinks Failure After Power On Troubleshooting No Power/Dead Unit Troubleshooting No Power/Dead Unit Troubleshooting No Power/Dead Unit TVs Behavior After Connectors Removal TVs Behavior After Connectors Removal End Page 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59
Slide 2
SOS Detect
(Shutdown)
When an abnormality occurs in the unit, the SOS Detect circuit is triggered and the TV shuts down. The power LED on the front panel will flash a pattern indicating the circuit that has failed. Cautions: If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. Some steps require removal of connectors and sometimes PC boards removal. Do not allow the TV to run for more than 30 seconds while connectors or boards are disconnected.
Warning: The Vsus line has large capacitors that hold the charge for some time even after the TV has been turned off and unplugged. When disconnecting P2/SC2 or P11/SS1, bleed the remaining charge of the Vsus before reconnecting the cable. Use a 500 ohms/ 5W (At least) resistor to discharge the Vsus line before reconnecting P2/SC2 or P11/SS11.
Slide 3
Power LED Error Code Definition (1 of 2)
POWER LED ERROR CODE 1 BLINLK CIRCUIT MONITORED CONDITIONS TRIGGERING THE SHUTDOWN Communication problem between the System CPU (IC8001) and the Panel CPU (IC9003) Missing P15V P15V is not been generated by the P board. P15V is been affected by one of the boards it is connected to (A short circuit of the P15V). Wrong diagnostic by the A board Missing P3.3V Reasons: The A board is not generating the 3.3V The 3.3V is been affected by one of the C boards or the Panel (A short circuit of the P3.3V). Wrong diagnostic by the A board Regulation issues with any of the voltages output from the power supply. Wrong diagnostic by the A board Missing P5V Reasons: The A board is not generating the 5V The 5V is been affected by the SC, SS, A, or C2 board (A short circuit of the P5V). Wrong diagnostic by the A board An increase or reduction of the Energy Recovery Circuit output (MID). Open connection between connector A20 on the A board and SC20 on the SC board. Open connection between any of the ribbon cables on the C boards and the A board. Open connection between the ribbon cable/cables interconnecting the C boards. Wrong diagnostic by the A board. LIST OF BOARDS POSSIBLY CASUSING THE FAILURE MOST COMMON A 2ND OCCASIONALLY RARELY
Panel Information SOS Panel Alarm SOS
2 BLINKS
P15V form the P board
SC
SS
3 BLINKS
P3.3V from the A board
C1 or C2
Panel
4 BLINKS
Power Supply output voltages
5 BLINKS
P5V from the A board
SC,SS
C2
6 BLINKS
SC Energy Recovery Circuit
SC
Slide 4
Power LED Error Code Definition (2 of 2)
LIST OF BOARDS POSSIBLY CASUSING THE FAILURE MOST COMMON 2ND OCASSIONALLY RAREALLY
POWER LED ERROR CODE
CIRCUIT MONITORED
CONDITIONS TRIGGERING THE SHUTDOWN Missing Vsus. Abnormality of the scan circuit output, the 15V_F, the scn_pro, and Vscn circuit. Loose or open Connection between the SC board and the SM board (SC41, SC42, SC46). Open or loose connection between connectors SC2/P2 Wrong diagnostic by the A board Defective panel Abnormality of the sustain drive circuit. Open or loose connection between the SS bd and FPCs from the panel (SS61, SS64, SS21,SS24, and SS58). Open or loose connection between connectors C10/C20 Wrong diagnostic by the A board Defective panel Failure of IC9300 Abnormalities of the F+15V. Reasons: The P board is not generating the F+15V SUB Voltages are affected by the K board or by metal object present in the SD card slot.. Shorted Vsus (By the SS board or SC board). Shorted Vda (By the panel, C1, or C2 board) Wrong diagnostic by the A board.
7 BLINKS
Scan Drive Circuit and Connection between the SC board and the SM board.
SC
SM
Panel
8 BLINKS
Sustain Drive Circuit and Connection between the SS board and the Panel. Discharge Control Circuit (IC9300)
SS
Panel
C2
9 BLINKS
10 BLINKS
SS
SC
A-P
Slide 5
Connectors Location (TC-P42S2)
Slide 6
Quick Procedure To Check For Short or Low Resistance Condition of the Vsus, Vda, and P15V Lines
Slide 7
Quick Procedure To Check For Short or Low Resistance Condition of the Vsus, Vda, and P15V Lines
Note: Vsus is generated by the Power supply and is only used by the SS and SC boards Vda is generated by the Power supply and is only used by the Panel (Panel Drive ICs) P15V is generated by the Power supply and is used by the A, SS, and SC boards Test points for the Vsus, Vda, and P15V can be easily found on the P board. To check for short circuit or low resistance on these lines, follow this procedure: Preparation 1. 2. 3. Make sure the TV is disconnected. Remove any residual charge from the Vsus and Vda lines by momentarily grounding them through a 500 ohms resistor (At least 5Watts). Measure the resistance between chassis ground and the pins indicated on the table below. A dead short or a reading lower than 1K indicates a shorted or partially shorted line. Voltage Test Points Connector/ Wire Color P11/White P11/Brown P35/White Pin Number 1 4 1 Voltage Vsus P15V Vda
Note: For a quick procedure to determine the cause of the problem when a short or low resistance reading is found, see the next page. For a detailed procedure, see pages 11~16
TC-P42S2
Slide 8
Quick Procedure To Determine the Cause of the Problem if a short or Low Resistance Reading is Found
Slide 9
Quick Procedure To Determine the Cause of the Problem if a short or Low Resistance Reading is Found
Note: For a detailed procedure, see pages 11~16 Shorted Vsus Note: Vsus is generated by the Power supply and is only used by the SS and SC boards If a short is found on the Vsus line, remove connectors P2/SC2 and P11/SS11 one at a time to determine if the SC board or the SS board is defective. Shorted Vda Vda is generated by the Power supply and is only used by the Panel (Panel Drive ICs)
If a short is found on the Vda line, is likely that the panel or one of the C boards is defective. To determine which is defective, remove connector C10 between the C1 and C2 boards and the panels flex-cables connected to the C boards one at a time. Shorted P15V P15V is generated by the Power supply and is used by the A, SS, and SC boards If a short is found on the P15V line, remove connectors P6, P11, P25, and SC20 one at a time to determine which board is defective. A shorted P15 is primarily caused by the following boards in the order presented; SC, P, A, and SS boards. Note: Even though is not common, the P board can also cause a shorted Vsus, Vda, or P15V.
Vsus, Vda, and P15V Distribution
Note: For a detailed procedure, see pages 11~16
Slide 10
Detailed Troubleshooting Procedure for Shorted Vsus
Slide 11
Detailed Troubleshooting Procedure for Shorted Vsus
See the picture on page 10 for connectors location
Start Here Unplug connectors P2 and P11, on the P board. Measure the resistance between pin 1 of connector P2 and ground (Chassis)
Measure the resistance between pin1 of connector SC2 on the SC board and ground (Chassis).
No
Is there a short circuit?
Yes
Replace the P board
Replace the SS board
No
Is there a short circuit?
Yes
Measure the resistance between pin1 of connector SS11 on the SS board and ground (Chassis).
Replace the SC board
No
Is there a short circuit?
Yes
Replace the SC and SS boards
Note: Perform firmware upgrade after replacing the SC or SS boards
Slide 12
Detailed Troubleshooting Procedure for Shorted P15
Slide 13
Detailed Troubleshooting Procedure for Shorted P15V
See the picture on page 10 for connectors location
Start Here Unplug connectors P6 and P11, on the P board. Measure the resistance between pin 1 of connector P6 and ground (Chassis)
No
Is there a short circuit?
Yes
Replace the P board
Reconnect P11 and measure the resistance between pin 1 of connector P6 and ground (Chassis)
No
Is there a short circuit?
Yes
Replace the SS board
Disconnect SC20 on the SC board and reconnect P6. Measure the resistance between pin 1 of connector P6 and ground (Chassis)
Replace the SC board
No
Is there a short circuit?
Yes
Replace the A board
Note: Perform firmware upgrade after replacing the SC or SS boards
Slide 14
Detailed Troubleshooting Procedure for Shorted Vda
Slide 15
Detailed Troubleshooting Procedure for Shorted Vda
Start Here Unplug the connector P35 on the P board and check the resistance between pin 1 of connector P35 on the P board and ground (Chassis).
No
Is there a short circuit ?
Yes
Replace the P board
42 & 46 models
50 - 54 58 65 models
Reconnect P35 and unplug the ribbon cable between the C1 and C2 boards. Measure the resistance between pin 1 of connector P35 on the P board and ground (Chassis)
Reconnect P35 and unplug the ribbon cable between the C2 and C3 boards. Measure the resistance between pin 1 of connector P35 on the P board and ground (Chassis)
Reconnect the ribbon cable between the C2 and C3 boards and unplug the ribbon cable between the C1 and C2 boards. Measure the resistance between pin 1 of connector P35 on the P board and ground (Chassis)
No
Is there a short circuit?
Yes
No
Is there a short circuit ?
Yes Yes
Is there a short circuit?
No
The problem could be the C1 board or the panel. Proceed to isolate the panel from the C1 board to determine which is bad.
The problem could be the C2 board or the panel. Proceed to isolate the panel from the C2 board to determine which is bad.
The problem could be the C3 board or the panel. Proceed to isolate the panel from the C3 board to determine which is bad.
Slide 16
Troubleshooting 1 Blink Failure
Slide 17
Troubleshooting 1 Blink Failure
If the TV shuts down and the power LED blinks 1 time, replace the A
Slide 18
Troubleshooting 2 Blinks Failure
Slide 19
Troubleshooting 2 Blinks Failure (1 of 2)
Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.)
Check connections between P6 on the P board and A6 on the A board.
P6/A6 connection
TC-P42S2 Slide 20
Troubleshooting 2 Blinks Failure (2 of 2)
Blink Code 2 List of boards likely to cause this symptom. Most Common SC 2nd P 3rd SS 4th A 5th 6th 7th
See the picture on page 10 for connectors location Start Here Follow the procedure on slide 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading.
Unplug the TV and disconnect SC20 on the SC board. Plug in the TV and turn the power on
No
No Is there a short Yes circuit of the Vsus, Vda, or P15V?
Yes
Follow the procedure on slides 9~16
Replace the SC board
6 Blinks
How many times is the power LED blinking?
2 Blinks
Unplug the TV. Get ready to measure the voltage at pin 1 of connector P6 on the power supply. Plug in the TV and turn it on.
Replace the P board
No
Is there 15V present?
Yes
Replace the A board
Note: Perform firmware upgrade after replacing the SC or SS boards
Slide 21
Troubleshooting 3 Blinks Failure
Slide 22
Troubleshooting 3 Blinks Failure (1 of 2)
Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.)
The distribution of the P3.3V is done through ribbon cables. Measuring the P3.3V might be a little challenging and difficult. To easily measure the P3.3V, locate the test point TP9800 or coil L9802 on the A board. TP9800 is located just above the factory connector A37 shown in the image to the right..
TC-P42S2
P3.3V Test Point TP9800 or L9802 on the A board Slide 23
Troubleshooting 3 Blinks Failure (2 of 2)
Blink Code 3 List of boards likely to cause this symptom. Most Common C1 2nd C2 3rd C3 4th Panel
Start Here Follow the procedure on slide 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading.
5th A
6th
7th
Unplug the TV and check the resistance between TP9800 on the A board and ground (Chassis). (Go to the previous slide (Slide 23) to see a picture showing the location of TP9800.)
No
Is there a short circuit of the Vsus, Vda, or P15V?
Yes
Follow the procedure on slides 9~16
Disconnect the ribbon cable between C2 and C3 (C26) and reconnect A32. Measure the resistance between TP9800 and ground (Chassis)
Replace the A board
No
Is there a short circuit ?
Yes
Unplug connectors A31 and A32, on the A board. Measure the resistance between TP9800 and ground (Chassis)
50 & above 42 & 46
No
Is there a short circuit?
Yes
Yes
Is there a short circuit?
No
Reconnect C26 and disconnect A32
Disconnect the ribbon cable between C1 and C2 and reconnect A31. Measure the resistance between TP9800 and ground (Chassis)
Replace the A board Is there a short circuit?
No
Yes
The problem could be the C3 board or the panel. Proceed to isolate the panel from the C3 board to determine which is bad.
The problem could be the C2 board or the panel. Proceed to isolate the panel from the C2 board to determine which is bad.
The problem could be the C1 board or the panel. Proceed to isolate the panel from the C1 board to determine which is bad.
Slide 24
Troubleshooting 4 Blinks Failure
Slide 25
Troubleshooting a 4 Blinks Failure (1 of 2)
Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.) Blink Code List of boards likely to cause this symptom. Most Common SC 2nd P 3rd A 4th SS 5th 6th 7th
Slide 26
Troubleshooting a 4 Blinks Failure (2 of 2)
See the picture on page 10 for connectors location
Start Here Follow the procedure on slide 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading.
No
Unplug the TV and disconnect SC20 on the SC board. Turn the power on
Is there a short circuit of the Vsus, Vda, or P15V?
Yes
Follow the procedure on slides 9~16
Replace the SC board
6 Blinks
How many times is the power LED blinking?
4 Blinks Unplug the TV and get ready to measure the voltage at pin 9 of connector P7. Plug in the TV and turn it on.
Replace the A board
No
Is there 3V present?
Yes
Replace the P board
Note: Perform firmware upgrade after replacing the SC or SS boards Slide 27
Troubleshooting 5 Blinks Failure
Slide 28
Troubleshooting 5 Blinks Failure (1 of 3)
Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.) Blink Code 5 List of boards likely to cause this symptom. Most Common A 2nd SC 3rd SS 4th C2 5th 6th 7th
Troubleshooting Unplug the TV and do a resistance test between the P5V and ground to determine if the P5V is shorted or not. P5V not shorted (Only the A and P board are suspected of causing the problem) If the P5V is not shorted, the possibilities of the SC, C2, and SS boards of being defective are eliminated. To determine between the P board and the A board, connect the TV, turn the power on, and check to see if the P5V is present. If P5V is present, the A board is likely to be defective. If P5V is missing, the P board is defective. Shorted P5V If a short is found, with the TV disconnected, start removing the connectors providing P5V one at a time until the source of the short is detected.
Slide 29
Troubleshooting 5 Blinks Failure (TP-C42S2)
To easily measure the P5V, locate the coil L9801. L9801 is located just above the connector A20 shown in the image to the right..
P5V (L9801) Location
Slide 30
Troubleshooting 5 Blinks Failure (3 of 3)
Start Here Follow the procedure on page 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading.
No
Is there a short circuit of the Vsus, Vda, or P15V?
Yes
Follow the procedure on slides 9~16
Unplug the TV and check the resistance between L9801 on the A board and ground (Chassis). (Go to the previous page (Slide30) to see a picture showing the location of L9801.) Unplug connectors A33 and A32, on the A board. Measure the resistance between L9801 of and ground (Chassis)
Unplug the TV and disconnect SC20 on the SC board. Turn the power on
No
Is there a short circuit ?
Yes
6 Blinks Replace the SC board Its rare but possible for the SD board to cause this problem. Reconnect SC20 an follow procedure on page44 To isolate the SD board. Replace the SS board
How many times is the power LED blinking?
5 Blinks
Replace the A board
Reconnect A33 and measure the resistance between L9801 and ground (Chassis) Loosen the A board and disconnect SS33 on the SS board or C23 on the C2 board. Reconnect A32. Measure the resistance between L9801 and ground (Chassis)
No
Is there a short circuit?
Yes
No
Is there a short circuit?
Yes
No
Is there a short circuit?
Yes
Replace the C2 board
Replace the SC board
Replace the A board
Note: Perform firmware upgrade after replacing the SC or SS boards
Slide 31
Troubleshooting 6 Blinks Failure
Slide 32
Troubleshooting 6 Blinks Failure (1 of 2)
Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.) Blink Code 6 List of boards likely to cause this symptom. Most Common SC 2nd A 3rd C 4th 5th 6th 7th
Energy Recovery/Vscan The energy recovery circuit and Vscan are monitored in the SC board. Failure of any these 2 circuits triggers the SOS6 line causing the unit to shut down and the power LED to blink 6 times. Under normal operation, the output voltage (MID) of the Energy Recovery circuit ranges between 68V and 138V. If the voltage drops below 67V or increases above 139V, the error detect circuit (IC16581) is triggered. This causes a high to be output to pin 21 of connector SC20. Pin 21of SC20 also goes high, if the Vscan generating circuit fails. The voltage from SC20 is connected to pin 90 the SYSTEM MPU (IC1100) in the A board via the ANALOG-ASIC(IC5480). When pin 90 of the SYSTEM MPU (IC1100) goes high, the TV shuts down and the power LED blinks 6 times. This condition is normally caused by the SC, A, or P board. (SC>A>P). 6 blinks can also be caused by open connection between the C boards and open connection between any of the C board and the A board.
Slide 33
Troubleshooting 6 Blinks Failure (2 of 2)
See the picture on page 10 for connectors location Start Here Follow the procedure on page 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading.
No
Is there a short circuit of the Vsus, Vda, or P15V?
Yes
Follow the procedure on the pages 9~16
Unplug the TV and verify that all the cables on the SC board are properly seated. Also check the ribbon cables and connectors on the A and C boards. Disconnect connector SC20 on the SC board and connector C10 on the C1 board. Plug in the TV and turn it on
Replace the A board
6 Blinks
No
Did the number of blinks change to 8 blinks?
Yes
8 Blinks
Replace the SC board
Note: Perform firmware upgrade after replacing the SC or SS boards
Slide 34
Troubleshooting 7 Blinks Failure
Slide 35
Troubleshooting 7 Blinks Failure (1 of 2)
Cautions: Disconnect the AC Power prior to making any disconnection or connection. Wait at least 2 minutes before the removal of any connector. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.) Remove the front cabinet and expose the panel to a bright light for a thorough visual inspection. Check for cracks and blown pixels or any other abnormalities. Check for burnt spots on the SM board.
Blink Code 7
List of boards likely to cause this symptom. (Based on actual reports and circuit operation). Most Common SC 2nd SU 3rd SM 4th SD 5th Panel 6th A 7th
Warning: The Vsus line has large capacitors that hold the charge for some time even after the TV has been turned off and unplugged. When disconnecting P2/SC2 or P11/SS1, bleed the remaining charge of the Vsus before reconnecting the cable. Use a 500 ohms/ 5W (At least) resistor to discharge the Vsus line before reconnecting P2/SC2 or P11/SS11.
Slide 36
Check the panel for abnormalities and burnt pixels.
Troubleshooting 7 Blinks Failure (2 of 2)
Start Here
Unplug the TV and check all the connectors on the SC, SU, and SD (42 = SM board). Make sure they are properly seated. If the TV still shuts down with 7 blinks, unplug it and follow the procedure on page 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading. Disconnect SC20. Plug in the TV and turn it on
No
Yes
6 Blinks
Did the number of blinks changed to 6 blinks?
No
7 Blinks
Is there a short circuit of the Vsus, Vda, or P15V?
Yes
Follow the procedure on the pages 9~16
Disconnect the TV and reconnectSC20. Plug-in the TV. Set your voltmeter to measure the voltage at pin 9 of connector P7 on the P board. Turn the TV on.
No
Unplug the TV and reconnect SC20. Isolate both the SU and SD boards together (SM board for model TC-P42S2). (Follow the procedure on page 38 or 41). Plug in the TV and turn it on. Note: Do not allow the TV to stay on for more than 30 seconds
Is there 3V briefly?
Yes
Replace the A board
Replace the P board
Replace the SC board
Yes
Is the TV still shutting down ?
No Yes
Is the TV still shutting down?
No
Replace the SU board
Replace the SM board
42 46-50-54 Unplug the TV and isolate only the SD board. Follow the procedure on page 44
Unplug the TV and isolate only the SU board. Follow the procedure on page 43
No
Is the TV still shutting down?
Yes
Replace the SD board Note: Perform firmware upgrade after replacing the SC or SS boards
Replace the SU and SD boards
Slide 37
SM board Isolation Procedure
Slide 38
SM Board Isolation Procedure (1 of 2) (TC-P42S2)
This procedure is useful when troubleshooting 7 blinks problems.
If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off.
To isolate the SM board is not necessary to remove any boards: Remove the 4 VF_GND screws on the SM board. Unplug connectors SC41, SC46, and SC42 on the SC board. Place the SC jig cable (TZSC09187) between pins 1 and 2 of connector SC50 on the SC board.
Actual SC50 Jig
The SC test fixture (Jig) can be used when the SM board is isolated. The jig is a small connector with a jumper between pin 1 and pin 2. The part number is TZSC09187. It plugs into connector SC50 on the SC board.
Note: If the SC jig is not available, install a jumper between pins 1 and 2 of connector SC50 on the SC board. (Remove the jig or the jumper after completing the isolation procedure). When this is done, the display is completely black (No picture)
Slide 39
SM Board Isolation Procedure (2 of 2) (TC-P42S2)
Slide 40
SU-SD boards (Together) Isolation Procedure
Slide 41
SU-SD boards (Together) Isolation Procedure
Preparation: Disconnect AC Power prior to making any disconnection or connection. Wait at least 2 minutes before the removal of any connector. Note: If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. Procedure: 1. Remove the 4 VFG screws from the SU and SD boards. (See picture.) 2. Remove SC41, SC42, and SC46 from the SC board. Also remove the ribbon cable between the SU and SD boards (SU11/SD11). Install the SC50 Jig or just jump pins 1 and 2 of connector SC50 on the SC board.
3.
Actual SC50 Jig
Note: Remove the jig or the jumper after completing the isolation procedure. Slide 42
SU Board Isolation Procedure
To isolate either the SU or the SD board individually, all the connectors, (Except the panel flex-cables) and the VF-GND screws on the board have to be removed. (See the picture below) Preparation: Disconnect AC Power prior to making any disconnection or connection. Wait at least 2 minutes before the removal of any connector. Note: If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off.
SU board Isolation Procedure 1. Remove the 2 VFG screws from the SU board. Note: The 2 screws on the SD board should be installed. Remove SC41/SU41 and the ribbon cable between the SU and SD boards (SU11/SD11). Note: SC46 and SC42 should be connected Install the SC50 Jig or just jump pins 1 and 2 of connector SC50 on the SC board.
2.
3.
Actual SC50 Jig
Note: Remove the jig or the jumper after completing the isolation procedure. Slide 43
SD Board Isolation Procedure
To isolate either the SU or the SD board individually, all the connectors, (Except the panel flex-cables) and the VF-GND screws on the board have to be removed. (See the picture below) Preparation: Disconnect AC Power prior to making any disconnection or connection. Wait at least 2 minutes before the removal of any connector. Note: If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off.
SU board Isolation Procedure 1. Remove the 2 VFG screws from the SD board. Note: The 2 screws on the SU board should be installed. Remove SC46/SD46 and SC42/SD42 and the ribbon cable between the SU and SD boards (SU11/SD11). Note: Make sure SC41/SU41is connected. Install the SC50 Jig or just jump pins 1 and 2 of connector SC50 on the SC board.
2.
3.
Actual SC50 Jig
Note: Remove the jig or the jumper after completing the isolation procedure. Slide 44
Troubleshooting 8 Blinks Failure
Slide 45
Troubleshooting 8 Blinks Failure
Vsus Vda Vsus P15V
SS
P11
1 4
SS11
1 4
P A
Vsus pulse Vsus ENERGY RECOVERY D16253
P6 A6
3 3
PANEL MAIN ON
P15V
15V
IC16251 (8X) SOS DETECT D16255 SS61
5V
IC9003 SOS8
PANEL CPU
66
D16280
SS64
IC9004
A32
6 SOS8 3 6 8
STB_D3.3V / RESET
30 3
Q16280 SS21
1 7
SS33
SOS8
SS24
P5V
P5V P5V
SOS8
6 1
SS2
C21
1 7
SS58
C23
C2
Slide 46
Troubleshooting 8 Blinks Failure
Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.) Blink Code 8 List of boards likely to cause this symptom. (Based on reports and circuit operation). Most Common SS 2nd A 3rd Panel 4th C2 Connections 5th 6th 7th
See the picture on page 10 for connectors location Start Here Check all the cables between the SS board and the panel. Make sure they are properly seated in the connectors. Unplug the TV and disconnect SS33 on the SS board. Plug in the TV and turn it on Unplug the TV. Check for continuity between pins 1 and 2 of connectors SS61 and SS64 on the SS board . On connector SS21, check continuity between 6 and 7. (Go to the previous slide to see picture of connectors location). Do not plug in the TV.
Check connections between the SS, C2, and A boards. If ok, replace the A board
No
Does the TV turn on and stay on?
Yes
Note: Perform firmware upgrade after replacing the SC or SS boards Check connections between the SS board and the panel. Check also connections between the SS2 and the SS board and the panel. If ok, then replace the panel Is continuity ok in all the connectors?
No
Yes
Replace the SS board
Slide 47
Troubleshooting 9 Blinks Failure
Slide 48
Troubleshooting 9 Blinks Failure
This condition can cause the TV to shutdown and the power LED to blink 9 time
1. Failure of PD4 IC9300 (Discharge control) 9 blinks can be caused by failure of IC9300, IC5480, and IC1100. Since all these ICs are located on the A board, only the A board should be replaced.
Start Here Replace the A board
IC603
P A
POWER MICOM
P7 A7
PANEL MAIN ON
7 7
IC1100
SYSTEM MPU
90
IC5480 IC9300
PD4 ANALOGASIC
31 4
PANEL _SOS
Slide 49
Troubleshooting 10 Blinks Failure
Slide 50
Troubleshooting 10 Blinks Failure
Blink Code 10 List of boards likely to cause this symptom. Most Common SC 2nd SS 3rd P
Start Here
4th A
5th K
6th
7th
Note: Perform firmware upgrade after replacing the SC or SS boards
Follow the procedure on page 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading. Unplug the TV and disconnect SC20 on the SC board. Turn the power on
No
Is there a short circuit of the Vsus, Vda, or P15V?
Yes
Follow the procedure on the pages 9~16
How many times is the power LED blinking? 6 Blinks 10 Blinks
Replace the SC board
Unplug the TV and reconnect it again. Turn the power on.
Unplug the TV. Using a voltmeter, place the positive probe at pin 5 of connector P7 while the negative probe is grounded. Plug in the TV and turn it on.
NO
Yes Is there 3.2V present when the power switch is pressed?
Replace the P board
Yes
Do the AC relays click?
NO
Unplug the TV. Disconnect connectors A1 on the A board. Plug in the TV and turn it on
Unplug the TV. Using a voltmeter, place the positive probe at pin 7 of connector P6 while the negative probe is grounded. Plug in the TV and turn it on.
No Yes
Replace The A board
No
Is there15V present? Replace The P board Replace The A board
Does the TV stay on?
Yes
Replace The K board
Slide 51
Troubleshooting 12 Blinks Failure
Slide 52
Troubleshooting 12 Blinks Failure
Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.)
Start Here Unplug the TV and disconnect connector A11 from the A board. Plug in the TV and press the power switch
Yes
If the speakers wires are not pinched, Replace the speaker
Does the TV power up and stay on?
No
Replace the A board
Slide 53
Troubleshooting No Power/Dead Unit
Slide 54
Troubleshooting No Power/Dead Unit
These 3 conditions can cause the TV to be dead with no power.
1. 2. 3. A Board. P Board. K Board List of boards likely to cause this symptom. Most Common Dead P 2nd A 3rd K 4th 5th 6th 7th
Condition
Cautions: Disconnect the AC Power prior to making any disconnection or connection. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.)
P
STB Circuit
P7
7 7
A7
3.2V
PANEL_MAIN_ON
3.2V
IC9004
3.3V REG
3.3V
IC9003
PANEL Vcc CPU
A K
A1
3
K1
3
REMOTE REC.
U2-X2C2 Only
5V STB5V
1 1
STB5V
PANEL_STB_ON
IC4700(A)
3.3V REG 3.2V
TV_SUB_ON
P9
Power CPU
5 5
STB3.3V IC8001 MAIN Vcc CPU 3.3V
6 KEY_INPUT 5 8 6 5 8
S
LED
RELAY
Processing
POWER SWITCH S2-PS24 models Only
Slide 55
Troubleshooting No Power/Dead Unit
Start Here Plug in the TV. Press the power button
Unplug the TV and place your volt-meter on pin 1 of connector P7. Plug in the TV and press the power switch.
NO
Do the AC relays click?
Yes
Unplug the TV and place your volt-meter on pin 7 of connector P7. Plug in the TV and press the power switch
Yes
Is there 5V present ?
NO
Replace The P board. (Check the AC Cord)
NO
U2-X2-C2 models S2-PS24 models
Is there 3.2V present when the power button is pressed?
Yes
Unplug the TV and disconnect A1 on the A board. Plug in the TV and press the power switch.
NO
Does the TV turn on?
Unplug the TV and disconnect A1 on the A board. Plug in the TV and ground pin 8 of connector A1 momentarily.
Unplug the TV and disconnect A1 on the A board. Plug in the TV and turn the power on
Replace The P board
Yes
Replace The K board (Check Wires between A1 and K1)
Yes
Is the TV turning On
NO
Replace the A board
Replace the A board
Slide 56
TVs Behavior After Connectors Removal
Slide 57
TVs Behavior After Connectors Removal
MODEL N0. TC-P42S2 (Connectors Removal on the SS + combination of connectors on the SS board and SC board)
Connector Connector Connector on SC Board Connector on SC Board Result
MODEL N0. TC-P42S2 (Connectors Removal on the SC Board)
Connector Connector Connector on C1 Board Result
SS11 SS33 SS11 SS11 SS33 SS11 SS11 SS33 SS33 SS11 SS33 SC2 SC2 SS33 SS33 SC2 SC2 SC2 SC20 SC20 SC20 SC20
TV Stays On TV Stays On TV Stays On SOS 7 Blinks SOS 7 Blinks SOS 7 Blinks SOS 6 Blinks SOS 6 Blinks SOS 6 Blinks SOS 6 Blinks
SC2 SC20 SC2 SC2 SC20 SC2 SC20 SC20 C10 C10 C10
SOS 7 Blinks SOS 6 Blinks SOS 6 Blinks SOS 6 Blinks SOS 8 Blinks SOS 8 Blinks
MODEL N0. TC-P42S2 (Connectors Removal on the A Board)
Connector Connector Connector Result
A20 A31 A32 A20 A31 A32 A31 A20 A31 A32 A32 A20
SOS 6 Blinks TV Stays On (L-side OK/R-side Black) SOS 6 Blinks SOS 6 Blinks TV Stays ON with Black Screen SOS 6 Blinks TV Stays ON with Black Screen
Note: If P6 is removed, the TV shuts down with 10 blinks. If P7 is removed, the TV is dead (No power)
Slide 58
End
Slide 59
