Ufone responds to a complaint from the Pakistan Telecommunication Authority about an invalid balance deduction from a customer's mobile number. Ufone explains that their automated systems make wrong deductions rare, and that value-added services require customer requests with no hidden charges. However, Ufone is willing to investigate further if the customer provides more specific details about the transaction in question, such as date, time, and balances before and after usage.
Ufone responds to a complaint from the Pakistan Telecommunication Authority about an invalid balance deduction from a customer's mobile number. Ufone explains that their automated systems make wrong deductions rare, and that value-added services require customer requests with no hidden charges. However, Ufone is willing to investigate further if the customer provides more specific details about the transaction in question, such as date, time, and balances before and after usage.
Ufone responds to a complaint from the Pakistan Telecommunication Authority about an invalid balance deduction from a customer's mobile number. Ufone explains that their automated systems make wrong deductions rare, and that value-added services require customer requests with no hidden charges. However, Ufone is willing to investigate further if the customer provides more specific details about the transaction in question, such as date, time, and balances before and after usage.
Ufone responds to a complaint from the Pakistan Telecommunication Authority about an invalid balance deduction from a customer's mobile number. Ufone explains that their automated systems make wrong deductions rare, and that value-added services require customer requests with no hidden charges. However, Ufone is willing to investigate further if the customer provides more specific details about the transaction in question, such as date, time, and balances before and after usage.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PDF, TXT or read online from Scribd
Download as pdf or txt
You are on page 1/ 1
September 18, 2012 Ufone 307/09/12 Mr.
AHMED SHAMIM PIRZADA DIRECTOR (CPD) PAKISTAN TELECOMMUNICATION AUTHORITY SECTOR F - 5/1 ISLAMABAD. Subject: Respected Sir, This is in reference to your letter (complaint number CPD/120912/U/62998), dated September 12, 2012, regarding invalid balance deduction against mobile number 0333-5523128. In reference to the same, we would like to clarify the fact that we are operating our functions on a very high tech and automated processing system, therefore, chance of wrong deduction against any account is very rare. We would also like to clarify that Value Added services (VAS) are activated at customers request and no extra/hidden charges is levied for any Ufone service. However, we are willing to investigate the issue if complainant could provide us the exact details (i.e. date and time, anticipated balance before and after call/SMS/GPRS usage). We await complainants confirmation in this regard. We assure you our every step is in the best interest of all our valued customers. Regards, UFONE SERVICE
