Symantec Corporation NetBackup for Microsoft Exchange Server Administrators Guide

for Windows

Release 7.1

Symantec Corporation NetBackup for Microsoft Exchange Server Administrators Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version: 7.1

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Contents

Technical Support ............................................................................................... 4 Chapter 1 Introducing NetBackup for Exchange ............................. 13

About NetBackup for Exchange ....................................................... Features of NetBackup for Exchange ................................................ NetBackup for Exchange terminology .............................................. About Exchange backup operations ................................................. About Exchange restore operations ................................................. About Exchange backups and Granular Recovery Technology (GRT) ................................................................................... About snapshot backups with Exchange Server ................................. About Exchange Instant Recovery methods ...................................... Online documents ........................................................................ 13 14 17 18 19 19 20 21 23

Chapter 2

Installing NetBackup for Exchange ................................. 25

Planning the installation of NetBackup for Exchange .......................... Verifying the operating system and platform compatibility for NetBackup for Exchange ......................................................... NetBackup server and client software requirements for NetBackup for Exchange ......................................................................... Exchange server software requirements for NetBackup for Exchange .............................................................................. Requirements for Exchange mailbox backup and restore operations ............................................................................ Requirements for Exchange in a cluster environment ......................... Configuration and licensing requirements for Exchange snapshot backups and restores .............................................................. Requirements for Exchange off-host backups .............................. Requirements for Exchange Instant Recovery backups .................. Adding the NetBackup for Exchange license key ................................ 25 26 27 28 28 29 29 30 31 31

Contents

Chapter 3

Installing and configuring NFS for Exchange Granular Recovery ......................................................... 33

About installing and configuring Network File System (NFS) for Exchange Server Granular Recovery .......................................... Requirements to perform backups and restores with Granular Recovery Technology (GRT) ..................................................... Configurations that are supported for Exchange Granular Recovery .............................................................................. About configuring Services for Network File System (NFS) on the Windows 2008 and Windows 2008 R2 NetBackup media server and NetBackup clients ............................................................. Enabling Services for Network File System (NFS) on Windows 2008 or Windows 2008 R2 ................................................. Disabling the Server for NFS .................................................... Disabling the Client for NFS on the media server ......................... About configuring Services for Network File System (NFS) on the Windows 2003 R2 SP2 NetBackup media server and NetBackup clients .................................................................................. Installing Services for NFS on the Windows 2003 R2 SP2 media server ............................................................................ Installing Services for NFS on Exchange granular clients with Windows 2003 R2 SP2 ....................................................... Configuring a UNIX or Linux media server and Windows clients for backups and restores that use Granular Recovery Technology ........................................................................... Configuring a different network port for NBFSD ................................ 33 34 35

36 36 40 41

43 44 47

50 50

Chapter 4

Configuring NetBackup for Exchange ............................. 53

About user interface terminology .................................................... About configuring NetBackup for Exchange ...................................... About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI ................................................................................... Configuring the NetBackup service account (Exchange 2010) ............................................................................. About NetBackup and Microsoft Exchange Web Services (Exchange 2010) .............................................................. Configuring the NetBackup service account (Exchange 2007) ............................................................................. Configuring the NetBackup service account (Exchange 2003) ............................................................................. 54 54

56 57 58 59 60

Contents

Configuring the log on account for the NetBackup Client Service for Windows ................................................................... 61 About configuring a backup policy for Exchange Server ...................... 62 Policy recommendations for Exchange Server 2010 ...................... 63 Policy recommendations for Exchange Server 2007 and earlier database backups ............................................................. 66 Policy recommendations for Exchange Server 2007 and earlier MAPI backups ................................................................. 67 About policy attributes for NetBackup for Exchange ..................... 69 Adding schedules to a NetBackup for Exchange policy .................. 70 Adding clients to a NetBackup for Exchange policy ....................... 73 Adding backup selections to an Exchange policy .......................... 74 About Exchange backups and transaction logs ............................. 82 Configuring Exchange backups that use Granular Recovery Technology (GRT) .................................................................. 84 About disk storage units and restores using Granular Recovery Technology (GRT) ............................................................ 85 Limitations and conditions for restores using Granular Recovery Technology (GRT) ............................................................ 85 Disabling the cataloging for duplications of Exchange backups using Granular Recovery Technology (GRT) .......................... 86 Configuring the hosts for backups that use Granular Recovery Technology (GRT) in virtual environments ........................... 86 About configuring snapshot backups of Exchange Server .................... 87 Limitations of Exchange snapshot operations .............................. 89 Configuration requirements for snapshot backups of Exchange Server ............................................................................ 90 Configuration recommendations for the Exchange Server ............. 90 Consistency checks on Exchange snapshot backups ...................... 91 Configuring a snapshot policy with Instant Recovery for Exchange Server .............................................................. 92 About configuring Instant Recovery backups of Exchange Server (Exchange 2007 and later) ........................................................ 99 Policy recommendations for Exchange Instant Recovery ............. 100 Limitations for Exchange Instant Recovery operations ................ 101 About Software Foundations for Windows (SFW) and Exchange Instant Recovery ............................................................ 102 About configuration requirements for the Exchange Server when you use Instant Recovery ................................................. 102 About Exchange Instant Recovery with the Microsoft VSS Provider ....................................................................... 103 Configuring an Exchange snapshot policy with Instant Recovery ....................................................................... 103

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Contents

Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier) .................................................................. Notes and limitations for creating a backup selections list for Exchange 2007 and earlier streaming database backups ........................................................................ Configuring a policy for backups of individual Exchange mailboxes or public folders (Exchange 2007 and earlier) ............................. Notes and limitations when you create a backup selections list for MAPI mailbox and public folder backups ........................ About Exchange client and server privileges for granular operations, virtual environments, or off-host backups ................................. Configuring Exchange client and server privileges for granular operations, virtual environments, or off-host backups ........... Configuring exclude lists for Exchange clients ................................. Configuring host properties for Exchange clients ............................. Exchange properties ............................................................. About configuring a pause in consistency checks for Exchange 2007 and earlier ............................................................. About backing up all or only uncommitted Exchange transaction log files with snapshot backups ......................................... About truncating Exchange transaction logs with Instant Recovery backups ........................................................... Configuring the granular restore proxy host .............................. About configuring Exchange Single Instance Store backups (Exchange 2007 and earlier) ............................................. About consistency checks options for an Exchange 2010 backup ......................................................................... Testing configuration settings for NetBackup for Exchange ...............

108

111 111 114 114 115 117 120 121 122 123 124 124 125 126 126

Chapter 5

Performing backups and restores of Exchange Server, mailboxes, and public folders ..................... 129
About backing up Exchange Server data ......................................... Options for Exchange backups ................................................ Performing user-directed snapshot backups of Exchange Server .......................................................................... Performing user-directed streaming backups of Exchange Server (Exchange 2007 and earlier) ............................................. Performing user-directed full streaming backups (Exchange 2007 and earlier) ................................................................... Performing user-directed MAPI backups of individual mailboxes and public folders (Exchange 2007 and earlier) .................... About restoring Exchange database data ......................................... 130 130 131 133 134 135 137

Contents

11

About existing transaction logs ............................................... About restoring snapshot backups ........................................... About restoring streaming backups of Exchange Server (Exchange 2007 and earlier) ............................................................ About restoring individual mailbox and public folder items ................ About special characters in mailbox folders and message subjects ........................................................................ Prerequisites and operational notes for restoring Exchange individual mailboxes, mailbox folders, public folders, or messages ...................................................................... Restore options for restores of Exchange Server mailbox objects or public folder objects .................................................... Restoring mailbox or public folder objects ................................. About redirecting a restore of mailbox or public folder objects to a different path .......................................................... About using the command line to browse or restore granular backup images ............................................................... About restoring Backup Exec Exchange images with NetBackup .......... About selecting a source client for an Exchange Server backup or a restore operation .................................................................. Notes and limitations when you select a source client for an Exchange Server backup or restore operation .......................................... About selecting a destination client for an Exchange Server restore operation ............................................................................ Notes and limitations when you select a destination client for an Exchange Server restore operation ..........................................

139 139 162 170 170

170 171 172 176 185 186 187 187 188 188

Chapter 6

Recovering an Exchange database to a repaired or an alternate Exchange server ................................... 191

About recovery of Exchange databases ........................................... 191 Recovering an Exchange database ................................................. 192

Chapter 7

Troubleshooting NetBackup for Exchange ................... 195

About debug logging ................................................................... Enabling the debug logs for a NetBackup for Exchange client automatically ................................................................ Debug logs for NetBackup for Exchange backup operations .......... Debug logs for NetBackup for Exchange restore operations .......... Setting the debug level on a NetBackup for Exchange client ......... Viewing Event Viewer logs on an off-host Exchange server ................ Connecting to the remote Exchange server from within Event Viewer .......................................................................... 196 196 196 197 198 199 199

12

Contents

About installing the Exchange System Management Tools on the remote server ................................................................ About NetBackup status reports .................................................... Viewing the progress report of a NetBackup for Exchange operation ...................................................................... Exchange Server transaction log truncation errors ........................... Troubleshooting LCR, CCR, and Database Availability Group (DAG) recovery ............................................................................. Troubleshooting an Exchange mailbox operation with a status 5 error with bprestore ..................................................................... Dynamic enforcement of path length limit for Exchange backups and restores .............................................................................. Troubleshooting Exchange snapshot operations .............................. Troubleshooting jobs that use Granular Recovery Technology (GRT) ................................................................................. About concurrent restore of multiple storage groups ........................ Increased memory usage with Exchange 2010 .................................. Finding the virtual Database Availability Group (DAG) node ............... Displaying and resetting the Backup Status for a Database Availability Group (DAG) ........................................................................

200 200 200 201 201 201 202 202 203 204 204 204 204

Index ................................................................................................................... 207

Chapter

Introducing NetBackup for Exchange

This chapter includes the following topics:

About NetBackup for Exchange Features of NetBackup for Exchange NetBackup for Exchange terminology About Exchange backup operations About Exchange restore operations About Exchange backups and Granular Recovery Technology (GRT) About snapshot backups with Exchange Server About Exchange Instant Recovery methods Online documents

About NetBackup for Exchange

NetBackup for Microsoft Exchange Server extends the capabilities of NetBackup to include online backups and restores of Exchange databases when Exchange Server is installed. This capability is provided as an add-on or extension to the NetBackup for Windows client software. Because this product is tightly integrated with the Backup, Archive, and Restore interface, this topic only gives an overview of NetBackup functionality. In general, backup and restore operations for Exchange files are identical to other NetBackup file operations.

14

Introducing NetBackup for Exchange Features of NetBackup for Exchange

Features of NetBackup for Exchange

Table 1-1 describes the features of the NetBackup for Exchange Server agent. Table 1-1 Feature
Online backups

NetBackup for Exchange Server features

Description
Exchange Server data and transaction logs can be backed up without taking the Exchange Server offline. Exchange services and data remain available during the Exchange Server backup. An administrator has the choice of to perform full or incremental backups. A full backup may take considerable time, so it may be performed infrequently. In the interim, any updates that occurred since the full backup can be quickly and incrementally backed up through a transaction log backup. In the event of a failure, the full backups and incremental backups would be restored. During recovery, the Exchange Server updates the databases and applies each of the logged transactions to the database. After the Exchange Server recovery completes, the system is brought back to the state as it existed when the last incremental backup was performed.

Minimal backup time

Exchange Server Backup methods

NetBackup supports all Exchange Server backup methods: full backups, cumulative incremental backups, and differential incremental backups. User backups function as copy backups. Tight integration with NetBackup allows for the following: An administrator already familiar with NetBackup procedures and software can easily configure and use NetBackup to perform Exchange Server backup and restore operations. Features and strengths of the NetBackup product suite are available to the Exchange Server backup user. These features include software data compression and encryption, scheduled and user-directed operations, backups of multiple data streams, and in-line tape copy.

Tight NetBackup integration

See the NetBackup Administrators Guide, Volume I. Central administration Administrators can define, back up, and restore Exchange Servers and other NetBackup client computers from a central location. Media management Exchange Server backups can be saved directly to a wide variety of storage devices that the NetBackup master server supports. Administrators can set up schedules for automatic, unattended backups for local or remote clients across the network. These backups can be full or incremental and are managed entirely by the NetBackup server from a central location. The administrator can also manually back up the clients. An administrator using the Backup, Archive, and Restore interface can browse backups and select the ones to be restored.

Automated backups

Restore operations

Introducing NetBackup for Exchange Features of NetBackup for Exchange

15

Table 1-1 Feature

Exchange backup and restore features

NetBackup for Exchange Server features (continued)

Description
NetBackup can back up and restore storage groups and databases within the storage group. The capabilities of this feature are as follows:

Scheduled backups of individual storage groups and databases User-directed backups of individual storage groups and databases Restores of individual storage groups and databases. These restores can be performed with the Backup, Archive, and Restore interface (on the server or on the client). Or you can use the Remote Administration Console for Windows or UNIX.

MAPI mailbox backup With Exchange 2007 or earlier, users can perform MAPI backups and restores of individual and restore mailboxes and folders, as follows:

Scheduled backups of individual mailboxes and folders User-directed backups of individual mailboxes and folders Restores of individual mailboxes, folders, or messages. You can perform this type of restore with the Backup, Archive, and Restore interface (on the server or on the client). Or you can use the Remote Administration Console.

MAPI public folder backup and restore

With Exchange 2007 or earlier, users can perform MAPI backups and restores of individual public folder items, as follows:

Scheduled backups of individual folders User-directed backups of individual folders Restores of individual folders or documents. You can perform this type of restore can with the Backup, Archive, and Restore interface (on the server or on the client). Or you can use the Remote Administration Console.

Restores of individual When a backup uses GRT, users can restore individual mailbox and public folder items items using Granular directly from any full database backup. Recovery Technology See About Exchange backups and Granular Recovery Technology (GRT) on page 19. (GRT) Redirected restores of You can restore mailboxes, mailbox folders, mailbox messages, public folders, and public mailbox objects folder items to a new location. Redirected restores of Exchange 2007 and later backups can be restored to another database or another storage databases or storage group on the local server or on a different server. Exchange 2003 snapshot backups can be groups restored to an identical storage group on a different server. Redirection to the recovery database (RDB) or recovery storage group (RSG) Exchange 2007 and later backups can be redirected to the recovery database or RSG. Streaming backups of Exchange 2003 can be redirected to the RSG.

16

Introducing NetBackup for Exchange Features of NetBackup for Exchange

Table 1-1 Feature

Single Instance Storage (SIS) of mailbox message attachments Compression of backups

NetBackup for Exchange Server features (continued)

Description
This feature applies only to Exchange 2007 or 2003 MAPI mailbox backups. Users can enable Single Instance Storage for message attachments so that NetBackup writes only one copy of an attachment to the backup.

Compression increases backup performance over the network and reduces the size of the backup image that is stored on the disk or tape. NetBackup does not support GRT for any backups that use compression. When the Encryption attribute is enabled, the server encrypts the backup for the clients that are listed in the policy. NetBackup does not support GRT for any backups that use encryption.

Encryption

Snapshot backups and NetBackup for Exchange can perform backups and restores of Exchange objects with restores snapshot methodology. With a separate Snapshot Client license, you can perform off-host backups, Instant Recovery backups, and backups with a hardware provider. See About snapshot backups with Exchange Server on page 20. Exchange 2007 and later enhancements to consistency checks of snapshot backups For snapshot backups, NetBackup uses the Microsoft consistency check API to check the consistency of databases and transaction logs and to provide additional details. This speeds up a snapshot backup, because it allows the backup to proceed in parallel with the consistency check. For an Exchange 2010 DAG, you can disable the consistency check or ignore the check and continue with the backup. The NetBackup for Exchange Server agent supports Microsoft Cluster Server (MSCS) environment and Veritas Cluster Server (VCS). See the NetBackup Enterprise Server 7.1 Cluster Compatibility list. This list contains information on the versions of Exchange Server that are supported with the cluster environments. NetBackup for Exchange with Snapshot Client supports backups of the passive VSS writer of an Exchange 2007 LCR and CCR configuration. NetBackup can back up the data that is replicated by interfacing with the replica (or passive) Exchange server. The benefit of such a backup is to reduce I/O impact on the active Exchange server. NetBackup accesses the replicated data and leaves the active (or live) Exchange server alone. This type of backup is especially beneficial for a backup of a CCR node because the active node is completely left out of the backup. VSS is the only backup Microsoft supports of this replicated data.

Cluster support

LCR/CCR support

Introducing NetBackup for Exchange NetBackup for Exchange terminology

17

Table 1-1 Feature Description

NetBackup for Exchange Server features (continued)

Exchange 2010 NetBackup for Exchange supports backups of Exchange 2010 standalone servers and standalone server and Exchange 2010 Database Availability Groups (DAGs). VSS is the only backup Microsoft DAG support supports of Exchange 2010 backups. For a DAG, NetBackup supports backups of the active and the passive VSS writer of a Database Availability Group (DAG). When NetBackup backs up the data that is replicated the benefit is that I/O impact is reduced on the active Exchange server. NetBackup accesses the replicated data and leaves the active (or live) Exchange server alone. You can also configure a list of preferred servers you want to use to perform backups.

NetBackup for Exchange terminology

Table 1-2 Term
Exchange Server, Exchange

NetBackup for Exchange terminology Definition or description

In the NetBackup for Microsoft Exchange Server documentation, Microsoft Exchange Server is referred to as Exchange Server or Exchange. Allows a user to restore individual mailbox and public folder items from full database backups. Refers to any mailbox and public folder operations that are performed with MAPI. This type of backup and restore is only available with Exchange 2007 and earlier. Refers to the Microsoft CHKSGFILS API or interface. The NetBackup File System daemon on the NetBackup media server is a process that allows NetBackup clients to mount, browse, and read tar images. This process is used with a client for Granular Recovery Technology (GRT) operations. These operations include backups, browsing for backup images, restores, and duplication. In the NetBackup for Microsoft Exchange Server documentation, NetBackup for Microsoft Exchange Server is referred to as NetBackup for Exchange Server or NetBackup for Exchange. Refers to backups and restores performed with snapshot technology. In the NetBackup for Exchange Server documentation, VSS is synonymous with snapshot.

Granular Recovery Technology (GRT)

MAPI mailbox or MAPI public folder backups and restores

Microsoft consistency check API NetBackup File System daemon (NBFSD)

NetBackup for Microsoft Exchange Server

Snapshot

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Introducing NetBackup for Exchange About Exchange backup operations

Table 1-2 Term

Streaming backups and restores

NetBackup for Exchange terminology (continued) Definition or description

Refers to Exchange database backups and restores that use the Microsoft Exchange Backup and Restore API and not snapshot technology or the VSS provider. Refers to the software provider used to perform snapshot backups and restores. In the NetBackup for Exchange Server documentation, snapshot is synonymous with VSS.

VSS

About Exchange backup operations

NetBackup provides the following methods to perform backups:

Automatic Manual User-directed

For more information on these backup methods and other administrator-directed activities, see the NetBackup Administrators Guide, Volume I. With automatic backups, the NetBackup administrator can schedule the full backups and the incremental backups that occur automatically and unattended. (Incremental backups can be differential incremental backups or cumulative incremental backups.) Automatic backups meet most backup requirements. You cannot perform an automatic copy backup. To perform a copy backup, run a user-directed backup. With manual backups, the administrator can perform immediate backups of the files that are associated with any policy, client, or schedule. The manual backup option can be useful for the following situations:

Testing a configuration When workstations miss their regular backups Before installing new software (to preserve the old configuration) Preserving records before a special event such as when companies split or merge

With the Backup, Archive, and Restore interface, the user can perform backups of Exchange Server, mailboxes, and public folders. A user-directed backup produces a copy backup for Exchange, which is a full backup that does not truncate the transaction logs.

Introducing NetBackup for Exchange About Exchange restore operations

19

About Exchange restore operations

With the Backup, Archive, and Restore interface, the administrator can browse for Exchange Server backups and select the ones to restore. The following types restores are available:

Server-directed Redirected restores to a different client Redirected restores to a different target or database location

With a server-directed restore, an administrator can browse Exchange Server databases and select the ones you want to restore. NetBackup lets you select the NetBackup server from which files are restored, view the backup history, and select items to restore. You can select a specific client or other clients that were backed up by the selected NetBackup server. When you redirect to a different client, you can restore to an Exchange client other than the one that was originally backed up. You can redirect the Exchange databases, directories, or mailbox objects. The administrator can direct restores to any NetBackup for Exchange client (regardless of which client performed the backup). To redirect a restore, the administrator can use the NetBackup Administration Console on the master server or the Remote Administration Console. See the NetBackup Administrators Guide for the configuration that is needed for this type of redirected restore. A redirected restore to a different target or database location allows a user to restore mailbox or public folder objects to a target or a database location different from the location from which the objects were backed up. Depending on the Exchange version and type of backup, database objects can be redirected to the following:

The Exchange recovery database (RDB) The Exchange recovery storage group (RSG) Another database Another storage group

About Exchange backups and Granular Recovery Technology (GRT)

When a backup uses Granular Recovery Technology (GRT), users can restore individual items directly from any full database backup. This type of backup can

20

Introducing NetBackup for Exchange About snapshot backups with Exchange Server

serve both kinds of recovery situations. From the same backup image you can restore entire storage groups or databases. Or you can select individual folders or messages within a mailbox or public folder. This backup can replace the existing MAPI mailbox backup. You can restore individual items using GRT from the following types of backups:

Full or user-directed backups Incremental backups are not yet supported. Local snapshot backups Off-host snapshot backups Instant recovery backups, when the schedule copies the snapshot to a storage unit Replica snapshot backups This type of backup applies to LCR or to CCR environments with Exchange 2007 or a Database Availability Group (DAG) with Exchange 2010. Streaming backups (Exchange 2007 and earlier)

About snapshot backups with Exchange Server

NetBackup for Exchange Server includes support for snapshot backups. NetBackup for Exchange Server can back up and restore Exchange objects by taking snapshots of the component files. Data is captured at a particular instant. The resulting snapshot can be backed up without affecting the availability of the database. These snapshots are backed up to tape or to the storage unit. A separate Snapshot Client license provides additional features for snapshot backups. You can configure the snapshot image for Instant Recovery and you can configure an alternate client to perform the snapshot backup. NetBackup for Exchange supports the Microsoft Volume Shadow Copy Service (VSS) for creating a snapshot image. The actual VSS provider that is used is dependent on your hardware environment and software environment. A list of the VSS providers available for use with NetBackup for Exchange Server is available. See the NetBackup Snapshot Client (Advanced Client) OS, Arrays, and Database Agent Compatibility list. The following Snapshot Client features are available for use with NetBackup for Exchange Server:

Introducing NetBackup for Exchange About Exchange Instant Recovery methods

21

Snapshot backup

A snapshot is a disk image of the client's data. NetBackup backs up the data from the snapshot volume, not directly from the clients original volume. Client operations and user access are allowed to continue without interruption during the backup. NetBackup supports Instant Recovery backups with Exchange 2007 or later for non-clustered and non-replicated environments. Instant Recovery requires a separate Snapshot Client license key. This feature makes backups available for instant recovery from disk. Instant Recovery combines snapshot technology with the ability to do rapid disk-based restores. Optionally, the image is retained on disk as well as backed up to storage. To perform an Instant Recovery, one of the following methods is used: Files are copied back from the snapped volume to the original volume The volume is rolled back

Instant Recovery

Off-host backup

NetBackup supports off-host backups of Exchange using an alternate client. Off-host backups require a separate Snapshot Client license key. Off-host backups use a second, or alternate, client to perform the backup on behalf of the primary client. Compared to local Snapshot Client backups, this approach reduces the backup I/O burden on the primary client. NetBackup also supports off-host Instant Recovery backups for Exchange 2007 and later.

See Configuration and licensing requirements for Exchange snapshot backups and restores on page 29. See Limitations of Exchange snapshot operations on page 89.

About Exchange Instant Recovery methods

If the snapshot is preserved with the Instant Recovery option, NetBackup restores the database using rollback of the snapshot volume(s) when appropriate. Usually, a rollback of the snapshot volume(s) that contain the Exchange files is the fastest way. However, the whether or not a rollback is appropriate depends on several things: the configuration of the Exchange database files, the contents of the volumes, and configuration of the disk array. If a volume rollback cannot be performed, the files that are required for restoration are copied from the snapshot volume to the destination volume. Instant recovery of Exchange differs from

22

Introducing NetBackup for Exchange About Exchange Instant Recovery methods

Instant Recovery of a file system. For Exchange, NetBackup decides which recovery method to use. For file system restores, the user chooses the Instant Recovery method. NetBackup uses the following methods during an Exchange database restore to restore the physical files:
Volume rollback The entire volume is rolled back, or resynchronized, by using the snapshot. This method overwrites the entire volume with the snapped volume. Individual files are copied back from the snapped volume to the current volume.

File copy back

To determine if a volume can be rolled back, checks are made to insure that the same list of files exists in the following places:

The snapshot volume is compared with the cataloged list of files to restore. These lists must match exactly. An example of a difference is a file that was included in the snapshot, but was not cataloged because it is not an Exchange file. The snapshot is not rolled back because that action overwrites the non-Exchange file. Exchange files also may exist on the snapshot but not in the catalog if the backup did not include all the databases on the volume. The snapshot volume is compared with the current volume. All files on the current volume must also exist in the snapshot. If there is a file that is not on the snapshot, a rollback is not performed because that action does not restore that file.

In both comparisons, NetBackup excludes certain files from consideration. For example, unneeded Exchange transaction logs, files Exchange re-generates, or any files that are artifacts of the NetBackup process. The bppfi log shows when such a file difference is found and excluded from consideration. The copy-back restore method is used in the following situations:

If the system provider is used and the snapshot selected for restore is not the most recent snapshot If there are other files on the volume that could be lost If all the files on the snapshot are not selected for restore If you select Roll-Forward Recovery. The copy-back method must be used for the volume that contains the log files. A roll-forward recovery needs the log files that were created since the backup. A rollback cannot be performed since it removes those log files. If the database file (.edb) is on a different volume, that volume is still evaluated with the other criteria to determine if it is eligible for rollback.

Introducing NetBackup for Exchange Online documents

23

If multiple volumes are included in the restore set, each volume is evaluated separately to determine if it is eligible for rollback. (The restore set is based on the location of the Exchange database, transaction logs, and system files that are part of the restore.) For example, perhaps the volume that contains the database files is eligible for rollback, but the volume that contains log files has extra, non-Exchange files. At the time of the restore, only the volume that contains the database files is rolled back. All the log files are copied back from the snapshot to the current volume. See Configuring a snapshot policy with Instant Recovery for Exchange Server on page 92. See About configuration requirements for the Exchange Server when you use Instant Recovery on page 102.

Online documents
NetBackup documents are delivered on a documentation CD that is included with the NetBackup media kit. Contact your NetBackup administrator to obtain the location of this CD or to have the files installed on your computer. These online documents are in Adobe Portable Document Format (PDF). To view PDF documents, you must use the Adobe Acrobat Reader. You can download the reader from: http://www.adobe.com Symantec assumes no responsibility for the installation and use of the reader. For a complete list of NetBackup technical documents, see the Related Documents appendix in the NetBackup Release Notes.

24

Introducing NetBackup for Exchange Online documents

Chapter

Installing NetBackup for Exchange

This chapter includes the following topics:

Planning the installation of NetBackup for Exchange Verifying the operating system and platform compatibility for NetBackup for Exchange NetBackup server and client software requirements for NetBackup for Exchange Exchange server software requirements for NetBackup for Exchange Requirements for Exchange mailbox backup and restore operations Requirements for Exchange in a cluster environment Configuration and licensing requirements for Exchange snapshot backups and restores Adding the NetBackup for Exchange license key

Planning the installation of NetBackup for Exchange

Every NetBackup server includes the NetBackup client software by default. Therefore you can use NetBackup for Exchange on a NetBackup server or client (if NetBackup for Exchange is supported on that platform). Perform the following tasks before you use NetBackup for Exchange.

26

Installing NetBackup for Exchange Verifying the operating system and platform compatibility for NetBackup for Exchange

Table 2-1 Step

Step 1

Installation steps for NetBackup for Exchange Description

See Verifying the operating system and platform compatibility for NetBackup for Exchange on page 26. See NetBackup server and client software requirements for NetBackup for Exchange on page 27. See Exchange server software requirements for NetBackup for Exchange on page 28.

Action
Verify the operating system and platform compatibility.

Step 2

Verify the NetBackup server and client requirements for NetBackup for Exchange.

Step 3

Verify the Exchange software requirements for NetBackup for Exchange.

Step 4

Verify the requirements for mailbox backup and See Requirements for Exchange mailbox backup restore operations. and restore operations on page 28. If you plan to use Granular Recovery Technology See About installing and configuring Network (GRT) to restore individual Exchange items, File System (NFS) for Exchange Server Granular review the information about Network File System Recovery on page 33. (NFS). If you installed Exchange Server in a cluster, review the requirements for that environment. If you plan to use snapshot backups, review the requirements for that type of backup. See Requirements for Exchange in a cluster environment on page 29. See Configuration and licensing requirements for Exchange snapshot backups and restores on page 29.

Step 5

Step 6

Step 7

Step 8

Add the license key for NetBackup for Exchange. See Adding the NetBackup for Exchange license key on page 31.

Verifying the operating system and platform compatibility for NetBackup for Exchange
Verify that the NetBackup for Exchange agent is supported on your operating system or platform. To verify operating system and compatibility

Go to the Symantec Support Web page: http://www.symantec.com/business/support/index.jsp

2 3

In the Product Finder box, type NetBackup Enterprise Server and click the > icon. From the list on the right, click on Compatibility List.

Installing NetBackup for Exchange NetBackup server and client software requirements for NetBackup for Exchange

27

In the list of documents, click on the following document: NetBackup (tm) x.x Database Agent Software Compatibility List (Updated date_updated) For x.x, look for the current release. For date_updated, look for the most recent date.

For information on supported cluster environments for NetBackup for Exchange, see the following document: NetBackup (tm) Enterprise Server x.x / Enterprise Server x.x Cluster Compatibility List (Updated date_updated)

For information on support for Snapshot Client, see the following document: NetBackup (tm) x.x Snapshot Client (Advanced Client) OS, Arrays, and Database Agent Compatibility (Updated date_updated)

NetBackup server and client software requirements for NetBackup for Exchange
Verify that the following requirements are met for the NetBackup server and client software:

The NetBackup server software is installed and operational on the NetBackup server. The NetBackup server platform can be any that NetBackup supports. See the NetBackup Installation Guide. The NetBackup client software is installed on the computer that has the databases you want to back up. Install the NetBackup client software on the computer that has the Exchange Server, any off-host clients, and all CAS servers that are used for mailbox databases. In an Exchange Server cluster, install the NetBackup client on each node in the cluster. The following PowerShell command can be used to change which CAS server is assigned to a database. Refer to Microsoft documentation for more information.
Set-MailboxDatabase <Mailbox Database Name> -RpcClientAccessServer <ClientAccessServer or ClientAccessServerArrayID>

To use the new features that are included in NetBackup for Exchange in NetBackup 7.1 or later releases, you must upgrade your NetBackup for Exchange clients. The media server and NetBackup for Exchange clients must be at the same NetBackup version. Make sure that you configure any backup media that the storage unit uses.

28

Installing NetBackup for Exchange Exchange server software requirements for NetBackup for Exchange

The number of media volumes that are required depends on several things:

The devices used The sizes of the databases that you want to back up The amount of data that you want to archive The size of your backups The frequency of backups or archives

See the NetBackup Administrators Guide, Volume I.

Exchange server software requirements for NetBackup for Exchange

Verify the following regarding the Exchange server software on the NetBackup server or client:

Exchange server software must be installed and operational. For Exchange 2007, Symantec recommends that you do not install Microsoft Outlook on the same server on which Exchange is installed. This recommendation does not apply if you do not perform MAPI backups or perform restores with Granular Recovery Technology (GRT). Install the NetBackup client on the Exchange server, if the Exchange server is not locally installed on a NetBackup server.

Requirements for Exchange mailbox backup and restore operations

To perform backups and restores of mailboxes, whether with MAPI or with Granular Recovery Technology (GRT), you must meet the following requirements:

(Exchange 2007) On the Exchange Server install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects (CDO) package. On Windows 2008 and later, install version 6.05.8022.0 or higher. On Windows 2003 and later, install version 6.05.7888 or higher. These packages are available on the following Microsoft Web site: http://www.microsoft.com/downloads/ Create a user account for the NetBackup Client Service and configure the log on account for this service. See About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI on page 56.

Installing NetBackup for Exchange Requirements for Exchange in a cluster environment

29

Requirements for Exchange in a cluster environment

If you plan to use NetBackup for Exchange to back up an Exchange 2007 server in a VCS 5.0 environment, verify the following:

A patch is required to cluster Exchange 2007 in a VCS 5.0 environment. See the following TechNote for more information. http://www.symantec.com/docs/TECH51616

Configuration and licensing requirements for Exchange snapshot backups and restores
To perform snapshot backups of restores of Exchange Server, you must meet the following requirements:

Confirm that the type of snapshot you want to configure is supported for your Exchange environment. See the following compatibility list: NetBackup Snapshot Client (Advanced Client) OS, Arrays, and Database Agent Compatibility Configure the NetBackup Snapshot Client and verify that you meet the configuration requirements for the snapshot method you want to use. See the NetBackup Snapshot Client Administrators Guide. If you use Veritas Storage Foundation for Windows (SFW), verify that you have the minimum software level.
Windows 2008 and later, Windows 2008 R2 and later Windows 2003 x64 Windows 2003 x86 SFW 5.1 SP1

SFW 5.0 SFW 4.3

The following snapshot options or Exchange configurations require a separate Snapshot Client license:

Instant recovery Off-host backups Backups using a hardware provider A CCR environment

Additional installation requirements apply for Instant Recovery and off-host backups.

30

Installing NetBackup for Exchange Configuration and licensing requirements for Exchange snapshot backups and restores

See Requirements for Exchange off-host backups on page 30. See Requirements for Exchange Instant Recovery backups on page 31.

If you want to restore individual items from database backups (granular recovery), additional installation requirements apply and other configuration is necessary. See About installing and configuring Network File System (NFS) for Exchange Server Granular Recovery on page 33.

See Limitations of Exchange snapshot operations on page 89.

Requirements for Exchange off-host backups

Note the following requirements and operational notes for off-host backups:

(Exchange 2007) Storage Foundation for Windows (SFW) 5.0 or later is required for off-host backups that use the SFW VSS provider. For Windows 2008 and later and Windows 2008 R2 and later, SFW 5.1 SP1 is required for local and off-host snapshot backups. (Exchange 2007) To successfully perform backups with the SFW VSS provider for SFW 5.0, apply the following hotfixes on the hosts where a snapshot backup occurs:

http://entsupport.symantec.com/docs/295112 This hotfix is also included in the SFW/SFW-HA 5.0 MP1 release. http://entsupport.symantec.com/docs/292544

Note: These hotfixes are included in SFW/SFW-HA 5.1 and are not required if you have that version. The Exchange Server does not need to be installed on the off-host client. (Exchange 2007 and later) For consistency checks of Exchange with the Microsoft consistency check API, Symantec Corporation recommends that you install the Exchange System Management Tools on the alternate client. Then restart the Exchange Server. If you choose not to install the Exchange System Management Tools on an Exchange 2010 alternate client, you must install the VC9 runtime DLLs. These DLLs can be downloaded from Microsoft x64 VC9 download page: http://www.microsoft.com/downloads/details.aspx?familyid=BD2A6171-E2D6-4230-B8099A8D7548C1B6&displaylang=en More information is available about consistency checks in general and options for Exchange 2010 consistency checks: See Consistency checks on Exchange snapshot backups on page 91.

Installing NetBackup for Exchange Adding the NetBackup for Exchange license key

31

See About consistency checks options for an Exchange 2010 backup on page 126.

For Instant Recovery off-host backups, see the following requirements: See Requirements for Exchange Instant Recovery backups on page 31.

See Requirements for Exchange mailbox backup and restore operations on page 28.

Requirements for Exchange Instant Recovery backups

With Windows 2008 and later and Windows 2008 R2 and later, Instant Recovery backups require Storage Foundations for Windows (SFW) 5.1 SP1 if you use the SFW VSS provider. See Requirements for Exchange mailbox backup and restore operations on page 28.

Adding the NetBackup for Exchange license key

To use NetBackup for Exchange, add a valid license key for it on the master server. More information is available on how to add license keys. See the NetBackup Administrators Guide, Volume I. In a NetBackup cluster, add the key on each node where the NetBackup server is installed. To add a NetBackup for Exchange license key in the NetBackup Administration Console

1 2 3 4

On the master server, open the NetBackup Administration Console. Choose Help > License Keys. Click the New icon. Type the license key and click Add.

32

Installing NetBackup for Exchange Adding the NetBackup for Exchange license key

Chapter

Installing and configuring NFS for Exchange Granular Recovery

This chapter includes the following topics:

About installing and configuring Network File System (NFS) for Exchange Server Granular Recovery Requirements to perform backups and restores with Granular Recovery Technology (GRT) Configurations that are supported for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2008 and Windows 2008 R2 NetBackup media server and NetBackup clients About configuring Services for Network File System (NFS) on the Windows 2003 R2 SP2 NetBackup media server and NetBackup clients Configuring a UNIX or Linux media server and Windows clients for backups and restores that use Granular Recovery Technology Configuring a different network port for NBFSD

About installing and configuring Network File System (NFS) for Exchange Server Granular Recovery
NetBackup Granular Recovery leverages Network File System, or NFS, to read individual objects from a database backup image. Specifically, the NetBackup client uses NFS to extract data from the backup image on the NetBackup media

34

Installing and configuring NFS for Exchange Granular Recovery Requirements to perform backups and restores with Granular Recovery Technology (GRT)

server. The NetBackup client uses Client for NFS to mount and access a mapped drive that is connected to the NetBackup media server. The NetBackup media server handles the I/O requests from the client through NBFSD. NBFSD is the NetBackup File System (NBFS) service that runs on the media server. NBFSD makes a NetBackup backup image appear as a file system folder to the NetBackup client over a secure connection. Network File System, or NFS, is a widely recognized, open standard for client and server file access over a network. It allows clients to access files on dissimilar servers through a shared TCP/IP network. NFS is typically bundled with the host operating system. NetBackup uses Granular Recovery Technology (GRT) and NFS to recover the individual objects that reside within a database backup image, such as:

A user account from an Active Directory database backup Email messages or folders from an Exchange database backup A document from a SharePoint database backup

Multiple NetBackup agents that support GRT (for example, Exchange, SharePoint, and Active Directory) can use the same media server.

Requirements to perform backups and restores with Granular Recovery Technology (GRT)
Table 3-1 Step
Step 1

Requirements for Exchange Granular Recovery Description

Action
You have a supported Exchange Server configuration.

Step 2

You have a media server platform that supports See the NetBackup Enterprise Server and Server GRT. x.x OS Software Compatibility List.

Installing and configuring NFS for Exchange Granular Recovery Configurations that are supported for Exchange Granular Recovery

35

Table 3-1 Step

Step 3

Requirements for Exchange Granular Recovery (continued) Description

Action

On all Exchange granular clients, do the following: See Requirements for Exchange mailbox backup and restore operations on page 28. Ensure that the computer has an available drive letter on which to mount the backup See About Exchange client and server privileges image. for granular operations, virtual environments, or off-host backups on page 114. Configure NetBackup and Exchange Server for mailbox backups and restores. For Windows 2003 R2 SP2, install the hotfix for Client for NFS. The hotfix is available at the following location: http://support.microsoft.com/kb/947186 Enable or configure NFS for your environment.

Step 4

Windows 2008 and Windows 2008 R2 media server and clients Windows 2003 R2 SP2 media server and See About configuring Services for Network File clients UNIX/Linux media server and Windows clients System (NFS) on the Windows 2003 R2 SP2 NetBackup media server and NetBackup clients on page 43. See Configuring a UNIX or Linux media server and Windows clients for backups and restores that use Granular Recovery Technology on page 50.

See About configuring Services for Network File System (NFS) on the Windows 2008 and Windows 2008 R2 NetBackup media server and NetBackup clients on page 36.

Configurations that are supported for Exchange Granular Recovery

For information on the Exchange versions and Windows Server releases that are supported for Granular Recovery Technology (GRT) see the following: NetBackup 7.x Database Agent Software Compatibility List For information on the media server platforms that are supported for Granular Recovery Technology (GRT) see the following: NetBackup Enterprise Server and Server 7.x OS Software Compatibility List

36

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2008 and Windows 2008 R2 NetBackup media server and NetBackup clients

About configuring Services for Network File System (NFS) on the Windows 2008 and Windows 2008 R2 NetBackup media server and NetBackup clients
Table 3-2 Configuring NFS in a Windows 2008 or Windows 2008 R2 environment, Description
Before you install NFS on the media server or client(s), look for the ONC Portmapper service. If it exists, stop it and disable it. Otherwise, the installation of NFS Services for Windows fails. Enable NFS on the following:

Step
Step 1

Action
Stop and disable the Portmapper service.

Step 2

Enable NFS.

The NetBackup media server

The Exchange granular clients See About Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 114. The CAS Server See Enabling Services for Network File System (NFS) on Windows 2008 or Windows 2008 R2 on page 36. Step 3 Disable Server for NFS. You can disable the Server for NFS on the following:

The NetBackup media server

The Exchange granular clients See About Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 114. The CAS Server See Disabling the Server for NFS on page 40. Step 4 Disable Client for NFS. You can disable the Client for NFS on the NetBackup media server. See Disabling the Client for NFS on the media server on page 41. If an Exchange granular client resides on the media server, do not disable the Client for NFS.

Enabling Services for Network File System (NFS) on Windows 2008 or Windows 2008 R2
To restore individual items from a backup that uses Granular Recovery Technology (GRT), you must enable Services for Network File System. When this configuration is completed on the media server and the Exchange granular clients, you can

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2008 and Windows 2008 R2 NetBackup media server and NetBackup clients

37

disable any unnecessary NFS services. More information is available on which clients require this configuration. See About Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 114. To enable Services for Network File System (NFS) on Windows 2008 or Windows 2008 R2

1 2

Open the Server Manager. In the left pane, click Roles and, in the right pane, click Add Roles.

In the Add Roles Wizard, on the Before You Begin page, click Next.

38

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2008 and Windows 2008 R2 NetBackup media server and NetBackup clients

On the Select Server Roles page, under Roles, check the File Services check box.

5 6 7

Click Next. On the Files Services page, click Next. On the Select Role Services page, uncheck File Server.

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2008 and Windows 2008 R2 NetBackup media server and NetBackup clients

39

Check Services for Network File System.

Click Next and complete the wizard. server restart. Issue the following from the command prompt:
sc config portmap start= auto

10 On the media server, configure the portmap service to start automatically at

This command should return the status [SC] ChangeServiceConfig SUCCESS.

11 For each host in your configuration, choose from one of the following:

If you have a single host that functions as both the media server and the Exchange granular client, you can disable the Server for NFS. For a host that is only the NetBackup media server, you can disable the Server for NFS and the Client for NFS.

40

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2008 and Windows 2008 R2 NetBackup media server and NetBackup clients

For a host that is only an Exchange granular client, you can disable the Server for NFS.

Disabling the Server for NFS

After you enable Services for Network File System (NFS) on the media server and on the Exchange granular clients, you can disable Server for NFS. To disable the Server for NFS

1 2 3

Open the Server Manager. In the left pane, expand Configuration. Click Services.

4 5

In the right pane, right-click on Server for NFS and click Stop. In the right pane, right-click on Server for NFS and click Properties.

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2008 and Windows 2008 R2 NetBackup media server and NetBackup clients

41

In the Server for NFS Properties dialog box, from the Startup type list, click Disabled.

7 8

Click OK. Repeat this procedure for the media server and for each Exchange granular client.

Disabling the Client for NFS on the media server

After you enable Services for Network File System (NFS) on a host that is only a NetBackup media server, you can disable the Client for NFS. To disable the Client for NFS on the NetBackup media server

1 2

Open the Server Manager. In the left pane, expand Configuration.

42

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2008 and Windows 2008 R2 NetBackup media server and NetBackup clients

Click Services.

4 5

In the right pane, right-click on Client for NFS and click Stop. In the right pane, right-click on Client for NFS and click Properties.

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2003 R2 SP2 NetBackup media server and NetBackup clients

43

In the Client for NFS Properties dialog box, from the Startup type list, click Disabled.

Click OK.

About configuring Services for Network File System (NFS) on the Windows 2003 R2 SP2 NetBackup media server and NetBackup clients
Note: NetBackup does not support Granular Recovery Technology (GRT) with Windows Server 2003 R1 or earlier versions.

44

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2003 R2 SP2 NetBackup media server and NetBackup clients

Table 3-3 Step

Step 1

Action

Description

Install the necessary NFS See Table 3-4 on page 44. components on the NetBackup media See Installing Services for NFS on server. the Windows 2003 R2 SP2 media server on page 44. Install the necessary NFS components on the Exchange granular clients. See Table 3-4 on page 44. See About Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 114. See Installing Services for NFS on Exchange granular clients with Windows 2003 R2 SP2 on page 47.

Step 2

Note: If an Exchange granular client

resides on the media server, install all the components on the media server.

Table 3-4 NFS component

Client for NFS

NFS components required for Windows 2003 R2 SP2 NetBackup client

X X X X X

NetBackup media server

Microsoft Services for NFS Administration RPC External Data Representation RPC Port Mapper

Installing Services for NFS on the Windows 2003 R2 SP2 media server
This topic describes how to install Services for NFS on a Windows 2003 R2 SP2 media server. To install Services for NFS on the Windows 2003 R2 SP2 media server

1 2

Click Start > Control Panel > Add or Remove Programs. Click Add/Remove Windows Components.

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2003 R2 SP2 NetBackup media server and NetBackup clients

45

Check Other Network File and Print Services and click Details.

Check Microsoft Service for NFS and click Details.

46

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2003 R2 SP2 NetBackup media server and NetBackup clients

Install the components that apply to your configuration.

If the host is only a NetBackup media server, check the following components:

RPC External Data Representation RPC Port Mapper

If you have a single host that functions as both the media server and the Exchange granular client, check the following components:

Client for NFS Microsoft Services for NFS Administration RPC External Data Representation RPC Port Mapper

Media server and client Media server only

6 7 8 9

Click OK. Click OK. Click Next and complete the Windows Components Wizard. After the installation is complete, open Services in the Control Panel. or is stopped and disabled:

10 Depending on configuration of the host, verify that Client for NFS is running

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2003 R2 SP2 NetBackup media server and NetBackup clients

47

For a single host that has both the media server and the Exchange granular client, ensure Client for NFS is running. For a host that is only a NetBackup media server, Client for NFS can be stopped and disabled.

11 Configure the portmap service to start automatically at server restart.

Issue the following from the command prompt:
sc config portmap start= auto

This command should return the status [SC] ChangeServiceConfig SUCCESS.

Installing Services for NFS on Exchange granular clients with Windows 2003 R2 SP2
This topic describes how to install NFS on the NetBackup clients with Windows 2003 R2 SP2. Only the clients that perform granular operations require NFS. If an Exchange granular client is also a media server, you must follow a different procedure. See Installing Services for NFS on the Windows 2003 R2 SP2 media server on page 44. More information is available on which clients require NFS. See About Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 114. To install Services for NFS on the NetBackup clients with Windows 2003 R2 SP2

1 2

Click Start > Control Panel > Add or Remove Programs. Click Add/Remove Windows Components.

48

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2003 R2 SP2 NetBackup media server and NetBackup clients

Check Other Network File and Print Services and click Details.

Check Microsoft Service for NFS and click Details.

Installing and configuring NFS for Exchange Granular Recovery About configuring Services for Network File System (NFS) on the Windows 2003 R2 SP2 NetBackup media server and NetBackup clients

49

Check the following components:

Client for NFS Microsoft Services for NFS Administration RPC External Data Representation

6 7 8 9

Click OK. Click OK. Click Next and complete the Windows Components Wizard. After the installation is complete, open Services in the Control Panel.

10 Ensure the following that the Client for NFS service is running. 11 Repeat this procedure for each Exchange client that performs granular
operations.

50

Installing and configuring NFS for Exchange Granular Recovery Configuring a UNIX or Linux media server and Windows clients for backups and restores that use Granular Recovery Technology

Configuring a UNIX or Linux media server and Windows clients for backups and restores that use Granular Recovery Technology
To perform backups and restores that use Granular Recovery Technology, perform the following configuration if you use a UNIX or Linux media server and Windows clients:

Confirm that your media server is installed on a platform that supports granular recovery. See the NetBackup Enterprise Server and Server 7.x OS Software Compatibility List. No other configuration is required for the UNIX or Linux media server. Enable or install NFS on the Exchange granular clients. See Enabling Services for Network File System (NFS) on Windows 2008 or Windows 2008 R2 on page 36. See Installing Services for NFS on Exchange granular clients with Windows 2003 R2 SP2 on page 47. You can configure a different network port for NBFSD. See Configuring a different network port for NBFSD on page 50.

Configuring a different network port for NBFSD

NBFSD runs on port 7394. If another service uses the standard NBFSD port in your

organization, you can configure the service on another port. The following procedures describe how to configure a NetBackup server to use a network port other than the default. To configure a different network port for NBFSD (Windows server)

1 2 3

Log on as administrator on the computer where NetBackup server is installed. Open Regedit. Open the following key.:
HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config

4 5

Create a new DWORD value named FSE_PORT. Right-click on the new value and click Modify.

Installing and configuring NFS for Exchange Granular Recovery Configuring a different network port for NBFSD

51

6 7

In the Value data box, provide a port number between 1 and 65535. Click OK.

To configure a different network port for NBFSD (UNIX or Linux server)

1 2 3

Log on as root on the computer where NetBackup server is installed. Open the bp.conf file. Add the following entry, where XXXX is an integer and is a port number between 1 and 65535. FSE_PORT = XXXX

52

Installing and configuring NFS for Exchange Granular Recovery Configuring a different network port for NBFSD

Chapter

Configuring NetBackup for Exchange

This chapter includes the following topics:

About user interface terminology About configuring NetBackup for Exchange About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI About configuring a backup policy for Exchange Server Configuring Exchange backups that use Granular Recovery Technology (GRT) About configuring snapshot backups of Exchange Server About configuring Instant Recovery backups of Exchange Server (Exchange 2007 and later) Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier) Configuring a policy for backups of individual Exchange mailboxes or public folders (Exchange 2007 and earlier) About Exchange client and server privileges for granular operations, virtual environments, or off-host backups Configuring exclude lists for Exchange clients Configuring host properties for Exchange clients Testing configuration settings for NetBackup for Exchange

54

Configuring NetBackup for Exchange About user interface terminology

About user interface terminology

You can perform many of the configuration steps in this topic from the NetBackup Administration Console on the master server. The type of console available depends on your master servers platform. NetBackup supports a Java interface for both Windows and UNIX master servers. In addition, NetBackup supports a Windows interface for Windows master servers. The Java and Windows interfaces are nearly identical. If interface differences exist in the configuration procedures, the term Windows or Java appears in the procedure to differentiate between the two interfaces.

About configuring NetBackup for Exchange

To successfully perform backups and restores of Exchange Server and Exchange mailboxes, complete the following steps. Table 4-1 Step
Step 1

Configuring NetBackup for Exchange Action

Configure the NetBackup Client Service.

Description
Required if you want to do the following Restore individual mailboxes and public folder items with granular recovery technology (GRT). Perform MAPI backups of individual mailbox and public folder objects (Exchange 2007 and earlier).

Step 2

Review the steps and recommendations for creating a backup policy.

See About configuring a backup policy for Exchange Server on page 62.

Configuring NetBackup for Exchange About configuring NetBackup for Exchange

55

Table 4-1 Step

Step 3

Configuring NetBackup for Exchange (continued) Action

Review the information and configuration for the type of backups you want to perform.

Description
See Configuring Exchange backups that use Granular Recovery Technology (GRT) on page 84. See About configuring snapshot backups of Exchange Server on page 87. See About configuring Instant Recovery backups of Exchange Server (Exchange 2007 and later) on page 99. See Configuring a policy for backups of individual Exchange mailboxes or public folders (Exchange 2007 and earlier) on page 111. See Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier) on page 108.

Step 4

Configure the host properties for See Configuring host properties Exchange clients. for Exchange clients on page 120. Configure the client and server privileges. Required for granular operations, virtual environments, and off-host backups. See Configuring Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 115.

Step 5

Step 6

Test your configuration settings. See Testing configuration settings for NetBackup for Exchange on page 126.

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Configuring NetBackup for Exchange About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI

About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI
To restore individual mailbox and public folder items, you must configure an account and mailbox for NetBackup to use. This configuration is also required for Exchange 2007 and earlier if you perform MAPI backups of individual mailbox and public folder objects. NetBackup must also have administrator access to Exchange mailboxes and public folders so it can do the following:

Enumerate mailboxes when defining a policy. Perform MAPI mailbox and public folder backups (Exchange 2007 and earlier) Restore mailbox and public folder objects from MAPI backups or backups that use Granular Recovery Technology (GRT). Steps to configure the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI Action
Associate the NetBackup Client Service with a valid Exchange mailbox.

Table 4-2

Step
Step 1

Description
Symantec recommends that you create a uniquely named mailbox and that the NetBackup Client Service uses the same account that runs Exchange Services.

Step 2

Ensure that the NetBackup service account has domain privileged rights. Verify that the NetBackup service account mailbox is not hidden.

Step 3

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Table 4-2

Steps to configure the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI (continued) Action Description

Step
Step 4

Configure the NetBackup service See Configuring the NetBackup account. service account (Exchange 2010) on page 57. See About NetBackup and Microsoft Exchange Web Services (Exchange 2010) on page 58. See Configuring the NetBackup service account (Exchange 2007) on page 59. See Configuring the NetBackup service account (Exchange 2003) on page 60.

Step 5

Configure the log on account for the NetBackup Client Service.

See Configuring the log on account for the NetBackup Client Service for Windows on page 61.

See About configuring NetBackup for Exchange on page 54.

Configuring the NetBackup service account (Exchange 2010)

If in a cluster or replicated environment, perform the steps in the following procedures on each Exchange node. Also perform these steps on the Exchange Client Access Server (CAS). To configure the NetBackup service account (Exchange 2010)

1 2

In Active Directory Users and Computers, select the Users directory. Right-click on the Administrator account, click Copy, and create an account for NetBackup. Create a user account that has a mailbox with a unique name. A unique name is one that does not already exist within the Exchange Organization. This name cannot be contained as a set of characters in an existing name. For example: EXCH1 is entered as the unique mailbox name, and other mailbox names such as EXCH1BACKUP or BACKUPEXCH1 exist. The backup or restore of individual mailboxes or both fail.

Double-click on the account you created.

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Configuring NetBackup for Exchange About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI

4 5

In the Properties dialog box, click the Members Of tab. Click Add and add this account to the following groups Domain Admins group:

Administrators Domain Users Organization Management

Configure the NetBackup Client Service log on account. See Configuring the log on account for the NetBackup Client Service for Windows on page 61.

If you receive an Access is denied error when you perform a restore, you may need to run the following commands:

New-ManagementRole -Name EWSImpersonationRole -Parent ApplicationImpersonation New-ManagementRoleAssignment -Role EWSImpersonationRole -User Administrator EWSImpersonationRoleAssignment

where Administrator is the alias of the Active Directory account you want to use. See About configuring NetBackup for Exchange on page 54.

About NetBackup and Microsoft Exchange Web Services (Exchange 2010)

For Exchange 2010, NetBackup uses Microsoft Exchange Web Services (EWS) to support a backup that uses the Granular Recovery Technology (GRT). EWS provides support for the restore of individual mailboxes, mail messages, and public folders from an Exchange 2010 database backup. To use EWS to restore individual items, the client throttling policy is disabled for the resource credentials you specify for the restore job. The client throttling policy is located on the Client Access Server and enforces connection bandwidth limits on the Exchange server. NetBackup also creates an impersonation role and a role assignment for Exchange Impersonation. Exchange Impersonation role assignment associates the impersonation role with the NetBackup resource credentials you specify for the restore job. NetBackup creates and assigns the following roles:

SymantecEWSImpersonationRole SymantecEWSImpersonationRoleAssignment

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See About configuring NetBackup for Exchange on page 54. See About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI on page 56. See About Exchange backups and transaction logs on page 82.

Configuring the NetBackup service account (Exchange 2007)

If in a cluster or replicated environment, perform the steps in the following procedures on each Exchange node. To configure the NetBackup service account (Exchange 2007)

1 2

In Active Directory Users and Computers, select the Users directory. Right-click on the Administrator account, click Copy, and create an account for NetBackup. Create a user account that has a mailbox with a unique name. A unique name is one that does not already exist within the Exchange Organization. This name cannot be contained as a set of characters in an existing name. For example: EXCH1 is entered as the unique mailbox name, and other mailbox names such as EXCH1BACKUP or BACKUPEXCH1 exist. The backup or restore of individual mailboxes or both fail.

3 4 5 6 7 8 9

After you create the account, double-click the account, click the Members Of tab, and add this account to the Domain Admins group. Open the Exchange Management Console. In the Exchange Management Console, right-click on Organization Configuration and click Add Exchange Administrator. On the Add Exchange Administrator page, click Browse and select the user to which you want to delegate control. Click the Exchange Server Administrator role. Under Select the server(s) to which this role has access, click Add. Select the servers to which you want to delegate control and click OK.

10 Click Add. 11 On the Completion page, verify that the delegation was successful and click
Finish.

12 Configure the NetBackup Client Service log on account.

See Configuring the log on account for the NetBackup Client Service for Windows on page 61.

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Configuring NetBackup for Exchange About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI

See About configuring NetBackup for Exchange on page 54.

Configuring the NetBackup service account (Exchange 2003)

If in a cluster environment, perform the steps in the following procedures on each Exchange node. To configure the NetBackup service account (Exchange 2003)

Use Active Directory Users and Computers to create a user account that has a mailbox with a unique name. A unique name is one that does not already exist within the Exchange Organization. This name cannot be contained as a set of characters in an existing name. For example: EXCH1 is entered as the unique mailbox name, and other mailbox names such as EXCH1BACKUP or BACKUPEXCH1 exist. The backup or restore of individual mailboxes or both fail.

2 3 4 5 6 7

After you create the account, double-click the account, click the Members Of tab, and add this account to the Domain Admins group. Open Exchange System Manager. Right-click the Exchange Organization and click Delegate Control. Click Next. On the Users or the Groups screen, click Add. In the Delegate Control dialog box, provide the following information.
Group or User Role Specify the name of the account that was created in step 1. Select Exchange Full Administrator.

8 9

Complete the Delegation wizard. Configure the NetBackup Client Service log on account. See Configuring the log on account for the NetBackup Client Service for Windows on page 61.

See About configuring NetBackup for Exchange on page 54.

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Configuring the log on account for the NetBackup Client Service for Windows
By default, the NetBackup Client Service uses Local System account to log on as. A different account is required for the following operations: MAPI mailbox and public folder items backups (Exchange 2007 and earlier) and any operations that use Granular Recovery Technology (GRT). Change the service account to the Windows domain account that you previously created. To change this account, you must have administrator group privileges. See Configuring the NetBackup service account (Exchange 2010) on page 57. See Configuring the NetBackup service account (Exchange 2007) on page 59. See Configuring the NetBackup service account (Exchange 2003) on page 60. Note: In a cluster environment, perform the steps on each database node in the cluster. For Exchange 2010, perform the steps on each database node in the DAG and the CAS server. For an off-host backup, perform the steps on the alternate client. To configure the log on account for the NetBackup Client Service

1 2 3 4 5

Open the Windows Services application. Double-click on the NetBackup Client Service entry. Click on the Log On tab. If Local System account is not selected as the Log on as account, proceed with step 9. Provide the name of the user account that you created for the NetBackup Client Service. See Configuring the NetBackup service account (Exchange 2010) on page 57. See Configuring the NetBackup service account (Exchange 2007) on page 59. See Configuring the NetBackup service account (Exchange 2003) on page 60. The account must include the domain name, followed by the user account, domain_name\account. For example, recovery\netbackup.

6 7 8 9

Type the password. Click OK. Stop and start the NetBackup Client Service. Close the Services control panel application.

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Configuring NetBackup for Exchange About configuring a backup policy for Exchange Server

About configuring a backup policy for Exchange Server

A backup policy for a database defines the backup criteria for a specific group of one or more clients. These criteria include the following:

Storage unit and media to use Policy attributes You can configure snapshot backups and backups that uses Granular Recovery Technology (GRT). For Exchange 2007 and earlier, you can also configure streaming database backups, MAPI mailbox backups, and public folder backups. Backup schedules Clients to be backed up Items (database objects) to be backed up

To back up a database environment, define at least one MS-Exchange-Server policy with the appropriate schedules. A configuration can have a single policy that includes all clients, or there can be many policies, some of which include only one client. Most requirements for database policies are the same as for file system backups. In addition to the policy attributes for this database agent, other attributes are available that you should consider. See the NetBackup Administrators Guide, Volume I. Table 4-3 Step
Step 1

Configuring a backup policy for Exchange Server Description

See Policy recommendations for Exchange Server 2010 on page 63. See Policy recommendations for Exchange Server 2007 and earlier database backups on page 66. See Policy recommendations for Exchange Server 2007 and earlier MAPI backups on page 67.

Action
Refer to the policy recommendations for your Exchange version.

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Table 4-3 Step

Step 2

Configuring a backup policy for Exchange Server (continued) Description

See Configuring Exchange backups that use Granular Recovery Technology (GRT) on page 84. See About configuring snapshot backups of Exchange Server on page 87. See About configuring Instant Recovery backups of Exchange Server (Exchange 2007 and later) on page 99. See Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier) on page 108. See Configuring a policy for backups of individual Exchange mailboxes or public folders (Exchange 2007 and earlier) on page 111.

Action
Refer to the instructions for the type of backup you want to perform.

Step 3

Configure the policy attributes.

See About policy attributes for NetBackup for Exchange on page 69. See Adding schedules to a NetBackup for Exchange policy on page 70. See Adding clients to a NetBackup for Exchange policy on page 73. See Adding backup selections to an Exchange policy on page 74.

Step 4

Configure the schedules for your policy.

Step 4

Add clients to your policy.

Step 5

Add backup selections to your policy.

See About configuring NetBackup for Exchange on page 54.

Policy recommendations for Exchange Server 2010

Refer to the following recommendations when you create policies for an Exchange Server 2010 Database Availability Group (DAG):

Create a policy that backs up an entire DAG or one or more databases in a DAG. This policy supports full, incremental, and user-directed backups. To perform a backup with Granular Recovery Technology (GRT) select the Enable granular recovery option. Then you can restore databases and individual mailbox and public folder items. You cannot restore individual mailbox and public folder items from any incremental backups. MAPI mailbox and public folder backups are not supported with Exchange 2010.

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Configuring NetBackup for Exchange About configuring a backup policy for Exchange Server

The example policies include the basic policy settings for an Exchange backup. For more information on how to create policies, see the following: See About configuring snapshot backups of Exchange Server on page 87. Example policy that backs up all databases in an Exchange DAG Configuration
MS-Exchange-Server Microsoft Exchange Database Availability Groups:\ Weekly Full Daily Incremental

Table 4-4 Policy item

Policy type Backup selections

Auto backup frequency

Enable granular recovery

Optional. Enable this option if you want to restore individual mailbox and public folder objects from the database backup. Perform snapshot backups must be enabled. You can include multiple clients on the Clients tab. The client names are the DAG names.

Other configuration

Table 4-5 Policy item

Policy type Backup selections

Example policy that backs up a database for an Exchange DAG Configuration

MS-Exchange-Server Microsoft Exchange Database Availability Groups:\Mailbox Database Microsoft Exchange Database Availability Groups:\forest or domain name\Microsoft Information Store\Mailbox Database

Auto backup frequency

Weekly Full Daily Incremental

Enable granular recovery

Optional. Enable this option if you want to restore individual mailbox and public folder objects from the database backup. Perform snapshot backups must be enabled. You can only include one client on the Clients tab. A DAG is the client for the policy.

Other configuration

Refer to the following recommendations when you create policies for an Exchange 2010 standalone server:

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65

Create a policy that backs up the Information Store or individual databases. To perform a backup with Granular Recovery Technology (GRT), select the Enable granular recovery option. This policy supports full, incremental, and user-directed backups. From either policy you can restore databases and individual mailbox and public folder items. You cannot restore individual mailbox or public folder items from any incremental backups that use GRT. MAPI mailbox and public folder backups are not supported with Exchange 2010. For information on how to create snapshot backup policies, see the following: See About configuring snapshot backups of Exchange Server on page 87. Example policy that backs up all database in an Exchange 2010 standalone server Configuration
MS-Exchange-Server Microsoft Information Store:\ Weekly Full Daily Incremental

Table 4-6

Policy item
Policy type Backup selections Auto backup frequency

Enable granular recovery

Optional. Enable this option if you want to restore individual mailbox and public folder objects from the database backup. Perform snapshot backups must be enabled.

Other configuration

Table 4-7

Example policy that backs up a database in an Exchange 2010 standalone server Configuration
MS-Exchange-Server Microsoft Information Store:\Mailbox Database Weekly Full Daily Incremental

Policy item
Policy type Backup selections Auto backup frequency

Enable granular recovery Other configuration

Yes Perform snapshot backups must be enabled.

See About configuring NetBackup for Exchange on page 54.

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Configuring NetBackup for Exchange About configuring a backup policy for Exchange Server

Policy recommendations for Exchange Server 2007 and earlier database backups
Refer to the following recommendations when you create database backup policies for Exchange Server 2007 and earlier:

Create a policy that backs up the Information Store, a storage group, or an individual database. This policy supports full, incremental, and user-directed backups. To perform the backup with Granular Recovery Technology (GRT) select the Enable granular recovery option. Then you can restore databases and individual mailbox and public folder items. You cannot restore these individual items from any incremental backups that use GRT. The example policies include the basic policy settings for an Exchange backup. For more information on how to create policies, see the following: See About configuring snapshot backups of Exchange Server on page 87. See Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier) on page 108. Example Exchange 2007 and earlier streaming backup or snapshot policy that backs up all the databases Configuration
MS-Exchange-Server Microsoft Information Store:\ Weekly Full Daily Incremental

Table 4-8

Policy item
Policy type Backup selections Auto backup frequency

Enable granular recovery

Optional. Enable this option if you want to restore individual mailbox and public folder objects from the database backup. For snapshot backups, select Perform snapshot backups.

Other configuration

Table 4-9

Example snapshot policy that backs up a storage group for an Exchange 2007 or earlier database Configuration
MS-Exchange-Server Microsoft Information Store:\Storage Group

Policy item
Policy type Backup selections

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Table 4-9

Example snapshot policy that backs up a storage group for an Exchange 2007 or earlier database (continued) Configuration
Weekly Full Daily Incremental

Policy item
Auto backup frequency

Enable granular recovery

Optional. Enable this option if you want to restore individual mailbox and public folder objects from the database backup. Select Perform snapshot backups.

Other configuration

Table 4-10

Example Exchange 2007 or earlier streaming backup policy that backs up a storage group or a storage group database Configuration
MS-Exchange-Server Microsoft Information Store:\Storage Group Microsoft Information Store:\Storage Group\Database

Policy item
Policy type Backup selections

Auto backup frequency

Weekly Full Daily Incremental

Enable granular recovery

Optional. Enable this option if you want to restore individual mailbox and public folder objects from the database backup. Do not select Perform snapshot backups. To ensure that transaction logs are deleted regularly include all databases for a storage group in a full backup policy. Or specify the storage group (not individual databases) in the backup policy. See About Exchange backups and transaction logs on page 82.

Other configuration

See About configuring NetBackup for Exchange on page 54.

Policy recommendations for Exchange Server 2007 and earlier MAPI backups
Refer to the following recommendations when you create MAPI backup policies for Exchange Server 2007 and earlier:

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Configuring NetBackup for Exchange About configuring a backup policy for Exchange Server

Create a policy that backs up mailbox objects. This policy supports full, incremental, and user-directed backups. (In Table 4-11.) Create a policy that backs up public folder objects. This policy supports full, incremental, and user-directed backups. (In Table 4-12.) The Enable granular recovery and Perform snapshot backups options are not applicable for MAPI backups. The example policies include the basic policy settings for an Exchange backup. For more information on how to create policies, see the following: See Configuring a policy for backups of individual Exchange mailboxes or public folders (Exchange 2007 and earlier) on page 111. NetBackup policy example for Exchange Server 2007 or earlier MAPI mailbox backup Configuration
MS-Exchange-Server Microsoft Exchange Mailboxes:\ Weekly Full Daily Incremental

Table 4-11

Policy item
Policy type Backup selections Auto backup frequency

Enable granular recovery Other configuration

Not applicable for MAPI backups. A backup of all mailboxes may not complete within the backup windows. Consider adding smaller groups of mailboxes to multiple policies. Perform snapshot backups is not applicable for MAPI backups.

Table 4-12

NetBackup policy example for Exchange Server 2007 or earlier MAPI public folder backup Configuration
MS-Exchange-Server Microsoft Exchange Public Folders:\ Weekly Full Daily Incremental

Policy item
Policy type Backup selections Auto backup frequency

Enable granular recovery

Not applicable for MAPI backups.

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Table 4-12

NetBackup policy example for Exchange Server 2007 or earlier MAPI public folder backup (continued) Configuration
Perform snapshot backups is not applicable for MAPI backups.

Policy item
Other configuration

See About configuring NetBackup for Exchange on page 54.

About policy attributes for NetBackup for Exchange

With a few exceptions, NetBackup manages a database backup like a file system backup. Other policy attributes vary according to your specific backup strategy and system configuration. For more information on policy attributes, see the NetBackup Administrators Guide, Volume I. Table 4-13 Attribute
Policy type

Policy attribute descriptions for NetBackup for Exchange policies

Description
Determines the types of clients that can be in the policy. In some cases the policy type determines the types of backups that NetBackup can perform on those clients. To use the Exchange database agent, you must define at least one policy of type that is MS-Exchange-Server. In an Exchange 2010 DAG environment where the Exchange server is a both a client and a media server, policy storage is treated differently. If you want to back up to the local Exchange client that is also a media server, specify a storage unit group. NetBackup automatically selects the local storage unit from the storage unit group during the backup processing. If you specify a single storage unit, all backups use this storage unit. Specifies that NetBackup can divide automatic backups for each client into multiple jobs. Each job backs up only a part of the list of backup selections.The jobs are in separate data streams and can occur concurrently. The number of available storage units, multiplex settings, and the maximum jobs parameters determine the total number of streams and how many can run concurrently. Not all directives in the backup selections list allow for multiple database streams. For Exchange 2010, you can create multiple data streams at the database level. For Exchange 2007 and earlier, you can create multiple data streams at the storage group level. For MAPI mailbox and public folder backups, you can create multiple data streams at the mailbox or public folder level.

Policy storage

Allow multiple data streams

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Configuring NetBackup for Exchange About configuring a backup policy for Exchange Server

Table 4-13

Policy attribute descriptions for NetBackup for Exchange policies (continued)

Attribute
Enable granular recovery

Description
Allows restores of individual items using Granular Recovery Technology (GRT). Users can only restore individual items from a full backup. (You can perform incremental backups using GRT, but the backup does not save granular information and you cannot restore individual items from an incremental backup.) You can restore individual items only if the backup image resides on a disk storage unit. If you want to retain a granular backup on tape, you must duplicate the image. If you want to restore from a granular backup that was duplicated to tape, you must import the image to a disk storage unit. See About disk storage units and restores using Granular Recovery Technology (GRT) on page 85. Exchange Server GRT-enabled backups do not support encryption or compression.

Keyword phrase Perform snapshot backups

A textual description of a backup. Useful for browsing backups and restores. This option enables snapshot backups. For Exchange 2010 you must enable this option for all backup policies. See About snapshot backups with Exchange Server on page 20.

Microsoft Exchange Attributes

Indicates what database backup source you want to use for an Exchange 2010 Database Availability Group (DAG) or for an Exchange 2007 replication backup (LCR or CCR). For Exchange 2010, you can also indicate a preferred server list. See Backup source for an Exchange 2010 DAG backup or an Exchange 2007 replication backup on page 96. See Configuring a preferred server list for an Exchange 2010 Database Availability Group (DAG) on page 97.

Adding schedules to a NetBackup for Exchange policy

Each policy has its own set of schedules. These schedules control the initiation of automatic backups and also specify when user operations can be initiated. To add a schedule to a NetBackup for Exchange policy

In the Policy dialog box, click the Schedules tab. To access the Policy dialog box, double-click the policy name in the Policies list in the NetBackup Administration Console.

2 3

Click New. Specify a unique name for the schedule.

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Select the Type of backup. See NetBackup for Exchange backup types on page 71.

Specify the other properties for the schedule. See About NetBackup for Exchange schedule properties on page 73.

Click OK.

NetBackup for Exchange backup types

This topic describes the types of backups you can schedule for backups of Exchange Server. Note: Incremental backups fail if database circular logging is configured for the Exchange Server. See Microsofts Exchange Server Administration Guide for more information on how to configure circular logging.

Note: Incremental backups back up the Exchange transaction logs. Therefore, since Exchange 2007 and earlier maintains transaction logs at the storage group level, NetBackup performs incremental backups of storage groups, not individual databases within storage groups. NetBackup lets you configure incremental schedules for individual databases. The backup job still runs according to the configured incremental schedules, but the job logs warnings for attempted incremental backups of these objects. Table 4-14 Type of backup
Full backup

NetBackup for Exchange backup types

Description
This schedule type backs up the Exchange Server database and associated transaction logs. Exchange truncates all committed transaction logs after NetBackup notifies it that the backup succeeded. In replicated environments, the truncation is scheduled and does not occur immediately. By default, transaction logs are not truncated for Instant Recovery backups. You can enable the truncation of logs for this type of backup or you can perform a backup to a storage unit. See About truncating Exchange transaction logs with Instant Recovery backups on page 124. See Truncating Exchange transaction logs by performing a backup to a storage unit on page 124.

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Configuring NetBackup for Exchange About configuring a backup policy for Exchange Server

Table 4-14 Type of backup Description

NetBackup for Exchange backup types (continued)

Differential incremental Includes the changes since the last full or differential incremental backup. After NetBackup backup notifies it that the backup succeeded, Exchange truncates all committed transaction logs. The truncation of the transaction logs sets the context for the next backup. For backups of databases, storage groups, or the entire Information Store, the backup only includes the transaction logs. This type of schedule is not supported for Exchange 2003 pre-SP1 snapshot backups. Individual items cannot be restored for this type of backup if Enable granular recovery is enabled. To perform a full restore the data that is needed is contained in multiple NetBackup images. One image for the full backup and another image for each differential incremental that was performed. Cumulative incremental Includes the changes since the last full backup or differential incremental backup. (However, backup most configurations do not mix cumulative and differential incremental backups between full backups.) Exchange does not truncate the logs when the backup is completes. When a series of cumulative incremental backups follows a full backup, transaction logs remain intact since the last full backup. For backups of databases, storage groups, or the entire Information Store, the backup only includes the transaction logs. For Exchange 2007 and earlier, you also can use this schedule type to back up changes to the mailboxes or the Public Folders. This type of schedule is not supported for Exchange 2003 pre-SP1 snapshot backups. Individual items cannot be restored for this type of backup if Enable granular recovery is enabled. Consider an Exchange Server data recovery scenario where the transaction logs are all intact. You only need to restore the database from the last full backup and the last cumulative incremental backup. During recovery, Exchange Server replays all the logs that are in the log folder. User backup A user backup is not automatically scheduled and is initiated on the target client computer. It is like a snapshot (or a copy backup) of the databases at a given point in time. This backup does not affect the content of ongoing full and incremental backups. Transaction logs are not truncated for Exchange 2003 SP1 and later snapshot backups, but are truncated for Exchange 2003 pre-SP1 snapshot backups . For streaming backups, you can configure user backups to truncate the logs. See Performing user-directed full streaming backups (Exchange 2007 and earlier) on page 134. You may want to consider creating a separate policy for user backup schedule types. Then you can easily separate user-directed and scheduled backups when you restore files. If you decide to create separate policies for user backup schedule types, the considerations are similar to those for automatic backups. A backup selections list is not needed because users select the files to restore.

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About NetBackup for Exchange schedule properties

This topic describes the schedule properties that have a different meaning for database backups than for file system backups. Other schedule properties vary according to your specific backup strategy and system configuration. Additional information about other schedule properties is available. See the NetBackup Administrators Guide, Volume I. Table 4-15 Property
Type of backup

Description of schedule properties

Description
Specifies the type of backup that this schedule controls. The selection list shows only the backup types that apply to the policy you want to configure. See NetBackup for Exchange backup types on page 71.

Schedule type

You can schedule a backup in one of the following ways: Frequency This setting is used only for scheduled backups. It is not used for user-directed backups. Frequency specifies the period of time that can elapse until the next backup or archive operation begins on this schedule. For example, assume that the frequency is seven days and a successful backup occurs on Wednesday. The next full backup does not occur until the following Wednesday. Typically, incremental backups have a shorter frequency than full backups. Calendar This setting is used only for scheduled backups. It is not used for user-directed backups. The Calendar option allows you to schedule backup operations that are based on specific dates, recurring week days, or recurring days of the month.

More information is available on schedule types and instant recovery backups. See Adding schedules for Exchange Instant Recovery on page 105. See Schedules settings in Exchange Instant Recovery policies on page 106. Retention Specifies a retention period to keep backup copies of files before they are deleted. The retention level also denotes a schedules priority within the policy. A higher level has a higher priority. Set the time period to retain at least two full backups of your database. In this way, if one full backup is lost, you have another full backup to restore. For example, if your database is backed up once every Sunday morning, you should select a retention period of at least 2 weeks.

Adding clients to a NetBackup for Exchange policy

The clients list contains a list of the clients that are backed up during an automatic backup. A NetBackup client must be in at least one policy but can be in more than one.

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Configuring NetBackup for Exchange About configuring a backup policy for Exchange Server

For a NetBackup for Exchange policy, clients you want to add must have the following software installed:

Exchange Server NetBackup client or server

To add clients to a NetBackup for Exchange policy

In the Policy dialog box, click the Clients tab. To access the Policy dialog box, double-click the policy name in the Policies list in the NetBackup Administration Console.

2 3

Click New. Type the name of the client and press Enter (Windows) or click Add (Java). Note the following:

If Exchange is clustered or in a Database Availability Group (DAG), specify the virtual Exchange name that represents that cluster or DAG. If you want to perform a restore from a backup using Granular Recovery Technology (GRT), ensure that the clients meet the requirements for granular restore. See Configuring Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 115. For off-host backups, the client name should be the name of the primary client.

4 5 6 7

(Windows) To add another client, repeat step 2 and step 3. (Java) To add another client, repeat step 3. If this client is the last client you want to add, click OK. (Java) In the Policy dialog box, click Close.

Adding backup selections to an Exchange policy

The backup selections list defines the Exchange objects to back up and the grouping of Exchange objects for multiple data streams. Exchange objects are defined through directives. You can append an individual object name to a directive to specify a storage group, database, mailbox, or public folder. You can use wildcards to specify a group of such objects.

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Note: In a backup policy, include directives from only one directive set. For example, do not add Microsoft Exchange Database Availability Groups:\ (a DAG directive) and Microsoft Information Store:\ (a standalone database directive) to the same policy. Also do not add Microsoft Information Store:\ and Microsoft Exchange Mailboxes:\ or Microsoft Exchange Public Folders:\ to the same policy. The following directives exist: Table 4-16 Directive set Directive(s) NetBackup for Exchange Server directive sets and directives Notes
This directive set applies to Exchange 2010 standalone servers and to Exchange 2007 and earlier. See Notes and limitations for creating a backup selections list for Exchange 2007 and earlier streaming database backups on page 111. See About excluding Exchange items from backups on page 80. MS_Exchange_Database_ NEW_STREAM Availability_Groups Microsoft Exchange Database Availability Groups:\ MS_Exchange_Mailbox NEW_STREAM Microsoft Exchange Mailboxes:\ Only supported for Exchange 2007 and earlier. See Notes and limitations when you create a backup selections list for MAPI mailbox and public folder backups on page 114. See About excluding Exchange items from backups on page 80. MS_Exchange_Public_ NEW_STREAM Folders Microsoft Exchange Public Folders:\ Only supported for Exchange 2007 and earlier. See Notes and limitations when you create a backup selections list for MAPI mailbox and public folder backups on page 114. See About excluding Exchange items from backups on page 80.

MS_Exchange_Database NEW_STREAM Microsoft Information Store:\

Refer to the following topics when you add backup selections:

See Adding Exchange entries to a backup selections list by browsing (Windows only) on page 76.

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Configuring NetBackup for Exchange About configuring a backup policy for Exchange Server

See Adding Exchange entries to the backup selections list manually on page 76. See Performing Exchange backups with multiple data streams on page 77. See About excluding Exchange items from backups on page 80.

Adding Exchange entries to a backup selections list by browsing (Windows only)

On Windows systems, you can browse for Exchange objects and add them to the backup selections list. Alternatively, you can specify the objects manually.. To add Exchange entries to the backup selections list by browsing (Windows only)

1 2 3 4 5

In the Policy dialog box, click the Backup Selections tab. Click New. Click the Remote Folder icon. Navigate to and click the Exchange object to back up and click OK. If necessary, edit the entry.

Append the object name to the new entry. If a mailbox specification without wildcards does not end with a backslash, add it. Add wildcard characters if you want to define groups of objects or use multiple data streams. See Performing Exchange backups with multiple data streams on page 77. See Using wildcards in an Exchange backup selections list on page 78.

Click OK.

Adding Exchange entries to the backup selections list manually

You can add database objects manually to the backup selections list, if you do not want to use the browse feature. To manually add entries to the backup selections list

1 2 3 4 5

In the Policy dialog box, click the Backup Selections tab. Click New. (Windows) Click the Directives button. Select the directive set. Select the directive.

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6 7 8

Click OK. Edit the new entry if you want to define groups of objects or use multiple data streams. Click OK.

Performing Exchange backups with multiple data streams

When you enable multiple data streams, backups are divided into multiple jobs. Each job backs up only a part of the backup selections list. To use multiple data streams, enable Allow multiple data streams on the Attributes tab for the policy. You can choose to have NetBackup automatically determine where to begin new streams by adding an asterisk (*) after the directive. Or you can control where each stream begins by inserting the NEW_STREAM directive at a certain point or points in the backup selections list. If you use wildcard characters to define Exchange objects in the backup selections list, those objects are backed up in multiple streams. When you back up multiple Exchange 2010 databases, NetBackup groups the backup jobs by the selected server. One snapshot is performed for all of the replicated databases on a given server. Another snapshot is performed for all the active databases on the server. Multistreaming then applies to the database backups that are performed on each snapshot. For more information on the multiple data streams feature, see the following: NetBackup Administrators Guide, Volume I

Using multiple datastreams with Exchange Database Availability Groups (DAG)s

When you back up databases in a Database Availability Group (DAG), NetBackup selects the server to back up each database according to your data source and preferred server list settings. The backup jobs are grouped by server. From your backup selections list, all of the databases that have passive copies on a given server are grouped under one snapshot job. They are then backed up by one or more child backup jobs. All of the databases that have active copies on the server are grouped under another snapshot job, followed by one or more backup jobs. Note: Use explicit NEW_STREAM directives in a DAG only when you are confident which servers will back up which databases. The NEW_STREAM directive works as follows:

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When you do not enable multiple backup streams, all of the databases for a snapshot job are backed up in a single backup job. When you enable multiple backup streams and do not specify any NEW_STREAM directives, each database is backed up in its own backup job. When you enable multiple backup streams and do specify NEW_STREAM directives in your policy, then NetBackup tries to group the database backups into jobs according to the placement of the NEW_STREAM directives in the backup selection list. The result is affected by the grouping of database backups into snapshot jobs. NetBackup separates backup jobs after any database that is followed by a NEW_STREAM directive in the policy.

See About excluding Exchange items from backups on page 80. See About configuring NetBackup for Exchange on page 54.

Using wildcards in an Exchange backup selections list

Wildcard characters can be used to define groups of databases, storage groups, mailboxes or public folders. This way multiple objects can be backed up without having to specify the objects individually in the backup selections list. Multiple data streams must also be enabled. If this feature is not enabled, the backup fails. See Performing Exchange backups with multiple data streams on page 77. Table 4-17 Supported wildcard characters Action
Use as a substitute for zero or more characters. Specify the asterisk as the last character in the string. Example: To specify all objects that start with an a use a*. Question mark (?) Use as a substitute for one or more characters in a name. Example 1: The string s?z processes all objects that have s for a first character, any character for a second character, and z for a third character. Example 2: The string Data??se processes all objects that have Data as the first four characters, any characters for the fifth and sixth characters, and se as the seventh and either characters.

Wildcard character
Asterisk (*)

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Table 4-17

Supported wildcard characters (continued) Action

Use to match any one character that is enclosed in square brackets. A minus (-) can be used to indicate a range of consecutive characters; for example, [0-9] is equivalent to [0123456789]. These wildcard characters are not supported for the Microsoft Information Store:\ directive or for the Microsoft Exchange Database Availability Groups:\ directive.

Wildcard character
Left & right brackets ([ ... ])

Note: The minus (-) loses this special meaning if it

occurs last in the string.

Note: The right square bracket (]) does not terminate

such a string when it is the first character within it. For example, [] a-f] matches either a right square bracket (]) or one of the ASCII letters a through f inclusive. Asterisk (*) and Question Mark (?) stand for themselves within such a string of characters.

The following rules apply when wildcard characters are used in the backup selections list:

Only one wildcard pattern per backup selections list entry is allowed. If a wildcard pattern is not honored it is treated literally. Wildcard patterns are honored only in the final segment of the path name. Correct
Microsoft Information Store:\* Microsoft Information Store:\StorageGroup? Microsoft Information Store:\Database* Microsoft Information Store:\Data??se Microsoft Information Store:\Storage Group* Microsoft Information Store:\Storage?G?oup Microsoft Exchange Mailboxes:\John Anderson [janderson]\Top of Information Store\* Microsoft Exchange Database Availability Groups:\* Microsoft Exchange Database Availability Groups:\Database* Microsoft Exchange Database Availability Groups:\Data??se

Incorrect
Microsoft Information Store:\StorageGroup?\Mailbox Database

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Microsoft Exchange Mailboxes:\John Anderson [janderson]\*\Inbox

For an Exchange Mailboxes path: Any segment of the path can contain wildcard characters as long as the wildcard characters are the last characters in the segment. These segments include mailbox names, folders, or messages within the mailbox hierarchy. Correct
Microsoft Exchange Mailboxes:\John Anderson [janderson]\Top of Information Store\* Microsoft Exchange Mailboxes:\John Anderson [janderson]\Top of Information Store\[a-h]

Incorrect
Microsoft Exchange Mailboxes:\[a-h]\Top of Information Store Microsoft Exchange Mailboxes:\John Anderson [janderson]\Top*\

For Exchange public folders: Any segment of the path can contain wildcard characters as long as the wildcard characters are the last characters in the segment. These segments include workspace names or workspace folders. Correct
Microsoft Exchange Public Folders:\Folder1\Subfolder?

Incorrect
Microsoft Exchange Public Folders:\Folder?\Subfolder1 Microsoft Exchange Public Folders:\*\Subfolder1

See About configuring NetBackup for Exchange on page 54.

About excluding Exchange items from backups

This topic describes how to exclude storage group or database items from an Exchange VSS backup or mailbox or public folder entries from a streaming backup. An exclude list can be added from the server or from the client. For more information on how to create an exclude list by using the NetBackup Administration Console, see one of the following:

See Configuring exclude lists for Exchange clients on page 117. The NetBackup Administrators Guide, Volume I.

For Exchange 2010, you can exclude specific databases from a backup, both for databases that exist in a DAG and for databases that exist in a standalone Exchange server. You can specify the exclude list entry under All Policies or under a specific policy or schedule. However, if you enter a database in a DAG under All Policies, the discovery phase of the backup detects the exclude entry and excludes it at that point. If you enter a database in a DAG for a specific policy, the discovery phase does not detect it, but the snapshot phase of the backup detects it and

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excludes it. In this case, if this is the only database in the bpfis job, this causes the snapshot phase to fail with a status 69. The entire backup finishes with an error, but NetBackup retains the images from all of the other Exchange servers. For Exchange 2007 and earlier you must specify the storage group name in the exclude list. Entering a database is not valid because Exchange requires that VSS backups must contain the entire storage group (for log truncation purposes). The exclude list entry can be specified under All Policies or under a specific policy or schedule. Table 4-18 provides examples of Exchange 2010 entries you can add to an exclude list. Table 4-18 This entry ...
Microsoft Information Store:\Database2

Example Exchange 2010 entries in an exclude list excludes ...

The database named Database2. You can use the same Microsoft information Store:\ directive for both DAG and standalone databases. Note that Microsoft Exchange Database Availability Groups:\Database 2 is an invalid exclude entry.

Table 4-19 provides examples of Exchange 2007 or earlier entries you can add to an exclude list. Table 4-19 This entry ...
Microsoft Information Store:\Storage_Group1

Example Exchange 2007 or earlier entries in an exclude list excludes ...

The storage group named Storage_Group1.

Table 4-20 provides examples of Exchange mailbox entries you can add to an exclude list. Table 4-20 This entry ...
Microsoft Exchange Mailboxes:\J* Microsoft Exchange Mailboxes:\Joe Smith\ Microsoft Exchange Mailboxes:\Joe Smith [JoeS]\

Example Exchange mailbox entries in an exclude list excludes ...

All mailboxes with a name that starts with J. The mailbox Joe Smith or Joe Smith [JoeS] with a name that starts with Joe Smith.

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Table 4-20 This entry ...

Example Exchange mailbox entries in an exclude list (continued) excludes ...

The Deleted Items folder for the mailbox Joe Smith. Any messages that begin with SPAM in the users Inbox.

Microsoft Exchange Mailboxes:\Joe Smith*\Top of Information Store\Deleted Items Microsoft Exchange Mailboxes:\*\Top of Information Store\Inbox\SPAM*

Table 4-21 provides examples of public folder entries you can add to an exclude list. Table 4-21 This entry ...
Microsoft Exchange Public Folders:\Marketing Microsoft Exchange Public Folders:\Marketing\*.xls

Example public folder entries in an exclude list excludes ...

The root public folder called Marketing.

All .xls documents under the Public Folder called Marketing.

See About configuring NetBackup for Exchange on page 54. See Using multiple datastreams with Exchange Database Availability Groups (DAG)s on page 77. See Using wildcards in an Exchange backup selections list on page 78.

About Exchange backups and transaction logs

For performance and recoverability, the Exchange database uses transaction logs to accept, track, and maintain data. All transactions are first written to transaction logs and memory, and then committed to their respective databases. Transaction logs can be used to recover Information Store databases in the event that a failure corrupted the database. The Exchange 2010 Information Store can have multiple separate databases, each of which has its own set of transaction logs. For Exchange 2007 and earlier, the databases in each storage group share a common set of transaction logs. Transactions are first written to the log file and then later written to the database. The effective database is a combination of the uncommitted transactions in the transaction log file and the actual database file. When the log file is filled with transaction data, it is renamed and a new log file is created. When the log file is renamed, the other renamed log files are stored in the same subdirectory. The renamed log files are named in a sequential numbering order, in hexadecimal.

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For Exchange 2007 and later the database transaction log for the Information Store is named EXXYYYYYYYY.log. XX is the database number or storage group number (in hex). YYYYYYYY is the log file number (in hex). The size of the transaction logs is 1 MB. For Exchange 2003, the database transaction log for the Information Store is named E0yXXXXX.log. Y is a number from 0 to 3 representing the storage group. XXXXX is a five-digit hexadecimal number that is incremented each time an E0y.log file is renamed. For example, E010029E.log, E010029F.log, E010029A.log.The size of the transaction logs is 5 MB. After every 1 MB or 5 MB of transaction log data is written, a new log is created. The log is created even though the transaction data may not be committed to the database. There may be several transaction logs that contain uncommitted data, therefore they cannot be purged. Exchange 2010 transaction logs get committed to their database over time or when the services are brought down. Any transactions that existed in log files and not in the database file are committed to the database. Exchange 2007 and earlier transactions in log files are committed to the respective database over time, or when the service shuts down normally. For example, consider when the Information Store service experiences a normal shutdown (service shuts down with no errors). Any transactions that existed in log files and not in the database file are committed to the database. Do not manually purge log files. Instead, purge logs through the backup process. For backups of a replicated copy (LCR, CCR or DAG), the log truncation is scheduled. It starts with the active copy when Exchange has the resources to start truncation. It does not happen instantly after a backup as with non-replicated copies. For information on how transaction logs are truncated, see the following topics: See NetBackup for Exchange backup types on page 71. See Adding schedules for Exchange Instant Recovery on page 105. See About configuring NetBackup for Exchange on page 54.

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Configuring NetBackup for Exchange Configuring Exchange backups that use Granular Recovery Technology (GRT)

Configuring Exchange backups that use Granular Recovery Technology (GRT)

Table 4-22 Configuring Exchange backups that use Granular Recovery Technology (GRT) Description
See About disk storage units and restores using Granular Recovery Technology (GRT) on page 85. See Limitations and conditions for restores using Granular Recovery Technology (GRT) on page 85. Step 2 Configure a backup policy and select Enable granular recovery on the Attributes tab. See About configuring snapshot backups of Exchange Server on page 87. See Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier) on page 108. See About policy attributes for NetBackup for Exchange on page 69. See NetBackup for Exchange backup types on page 71. Step 3 (Optional) Disable the cataloging when you See Disabling the cataloging for duplications duplicate any Exchange backups that use GRT. of Exchange backups using Granular Recovery Technology (GRT) on page 86. (Optional) Configure a granular proxy server. See Configuring the granular restore proxy host on page 124. See Configuring Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 115.

Step
Step 1

Action
Review the limitations and conditions.

Step 4

Step 5

Configure the privileges for granular operations.

Step 6

For cluster or virtual environments (including See Configuring the hosts for backups that private networks, Database Availability Groups use Granular Recovery Technology (GRT) in (DAGs), and CCR) or for off-host backups, virtual environments on page 86. configure the list of Exchange hosts.

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About disk storage units and restores using Granular Recovery Technology (GRT)
Granular information is only cataloged for a backup image that is made to a disk storage unit. A backup that is made directly to tape does not contain granular information. You can duplicate the image to tape, but you cannot directly back up to tape. If you configure backups to a disk storage unit, no further configuration is required. You can only perform restores of individual items using Granular Recovery Technology (GRT) if the backup resides on a disk storage unit.

Limitations and conditions for restores using Granular Recovery Technology (GRT)
The following limitations and conditions exist for jobs using Granular Recovery Technology (GRT):

The feature is limited to certain versions of Exchange Server and Windows Server. See Configurations that are supported for Exchange Granular Recovery on page 35. The NetBackup media and server client must have NetBackup 6.5.3 or later. You must configure NetBackup for browsing and restores of individual mailboxes and public folders. See About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI on page 56. This feature only supports full and user-directed backups. NetBackup lets you create a complete policy for disaster recovery, with all the various types of schedules. However, you cannot restore individual items from an incremental backup. Backups must be made to a disk storage unit, not to tape, and restores that use GRT must be made from a disk storage unit. You can manually duplicate the backup image to disk, but you cannot restore from the tape copy. See About disk storage units and restores using Granular Recovery Technology (GRT) on page 85. Exchange Server provides a feature to retain deleted items for a period of time after you permanently delete them. Because the deleted items still exist, NetBackup includes them in the backup image. NetBackup displays these items when you browse the granular backup image and you can restore these items. In IPV6-enabled NetBackup 7.1 environments, granular recovery is not supported for Exchange Server.

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Configuring NetBackup for Exchange Configuring Exchange backups that use Granular Recovery Technology (GRT)

Disabling the cataloging for duplications of Exchange backups using Granular Recovery Technology (GRT)
Unlike a duplication of a backup that uses Granular Recovery Technology (GRT) from tape to disk, duplication of the same backup from disk to tape takes extra time. NetBackup requires this extra time to catalog the granular Exchange information. You can choose not to catalog the granular information so that the duplication is performed more quickly. However, then users are not able to browse for individual items on the image that was duplicated to tape if the disk copy expires. During the duplication process, NetBackup writes log entries periodically to show the progress of the job. To disable the cataloging of Exchange backups using Granular Recovery Technology

1 2 3 4 5 6 7

On the master server, open the NetBackup Administration Console. In the left pane, expand Host Properties. Click Master Servers. In the right pane, right-click the master server click Properties. Click General Server. Uncheck Enable message-level cataloging when duplicating Exchange images that use Granular Recovery Technology. Click OK.

Configuring the hosts for backups that use Granular Recovery Technology (GRT) in virtual environments
When you perform a backup with Granular Recovery Technology (GRT) in a virtual environment, NetBackup catalogs backup images under the client name in the policy. This name is the virtual name (DAG, cluster, or private network name). For an off-host backup with GRT, it is the primary client name. In NetBackup you can provide a list of the Exchange hosts so that a virtual client name can be used for the backup. Set the following configuration parameters in the host properties for the master server. Note: If you use a proxy server for backups using Granular Recovery Technology (GRT), also add the proxy server to the list. For restores to be successful in an Exchange 2010 DAG environment, you must add the CAS server to the list.

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To configure restores for multiple Exchange Server hosts

1 2 3 4 5 6

On the master server, open the NetBackup Administration Console. Select NetBackup Management > Host Properties > Master Servers. In the right pane, double-click on the master server. Select Distributed Application Restore Mapping. Click Add. Provide the name of the application host and the name of the component host, as follows: Environment
DAG

Application host
Virtual name of DAG Virtual name of DAG Virtual name of DAG Virtual name of DAG Exchange host name

Component host
Physical name of Node 1 Physical name of Node 2 Physical name of Node 3 Physical name of CAS server Off-host machine name Physical name of Node 1 Physical name of Node 2 Physical name of Node 3 Off-host machine name

Cluster

Virtual cluster name Virtual cluster name Virtual cluster name Exchange host name

CCR

Virtual name of cluster Physical name of Node 1 Virtual name of cluster Physical name of Node 2

Off-host

Exchange host name

Off-host machine name

About configuring snapshot backups of Exchange Server

You use the following steps to configure snapshot backups of Exchange Server.

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Table 4-23 Step

Step 1

Configuring a snapshot backup of Exchange Server Action Description

Review the configuration and the See Configuration and licensing licensing requirements for requirements for Exchange snapshot backups. snapshot backups and restores on page 29. Additional configuration is required if you want to restore mailbox items from a database backup (using Granular Recovery Technology or GRT). Create a user account for the NetBackup Client Service and configure the log on account for this service. If you want to perform off-host backups, review the installation requirements for that type of backup. See About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI on page 56.

Step 2

Step 3

See Requirements for Exchange off-host backups on page 30.

Step 4

Review the general configuration See Configuration requirements requirements for snapshot for snapshot backups of Exchange operations. Server on page 90. See Limitations of Exchange snapshot operations on page 89.

Step 5

Review the configuration requirements for Exchange Server.

See Configuration recommendations for the Exchange Server on page 90.

Step 6

Choose which transaction logs to See About backing up all or only back up. uncommitted Exchange transaction log files with snapshot backups on page 123. Configure consistency checks. See Consistency checks on Exchange snapshot backups on page 91. See About consistency checks options for an Exchange 2010 backup on page 126. See About configuring a pause in consistency checks for Exchange 2007 and earlier on page 122.

Step 7

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Table 4-23 Step

Step 8

Configuring a snapshot backup of Exchange Server (continued) Action Description

Configure an MS-Exchange-Server See Configuring a snapshot policy that has the applicable policy with Instant Recovery for snapshot attributes selected. Exchange Server on page 92. Choose whether to back up the passive or the active copy. This applies to Exchange 2007 replication backups or Exchange 2010 backups of a Database Availability Group (DAG). For an Exchange 2010 DAG, you can also define a preferred server list. Configure the snapshot volume that you want to use during the backup process. Disable circular logging for all Exchange storage groups. See Backup source for an Exchange 2010 DAG backup or an Exchange 2007 replication backup on page 96. See Configuring a preferred server list for an Exchange 2010 Database Availability Group (DAG) on page 97.

Step 9

Step 10

Step 11

Limitations of Exchange snapshot operations

The following limitations exist when you perform snapshot operations with NetBackup for Exchange:

Data movers are not supported with off-host backups. Only alternate clients are supported for off-host backups.

The following additional limitations exist for snapshot operations performed with Exchange 2007 and earlier:

Snapshot backups are supported only for the full Information Store, or storage groups. The entire Information Store or storage group must be selected for backup. (However, you can select individual databases for restore.) Snapshot backups are not supported for individual Exchange mailboxes or public folders. (Exchange 2003, pre-Service Pack 1) Differential and cumulative backups are not supported. You cannot restore snapshot backups and streaming or MAPI backups in the same restore job.

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Configuring NetBackup for Exchange About configuring snapshot backups of Exchange Server

An incremental backup must be of the same type (streaming or snapshot) as the last full backup.

See About snapshot backups with Exchange Server on page 20.

Configuration requirements for snapshot backups of Exchange Server

Observe the following configuration requirements before you perform snapshot backups:

The hardware and software for the appropriate snapshot method is installed and configured correctly. See the NetBackup Snapshot Client Administrators Guide. See the Symantec Support Web site for details on the snapshot methods and platforms that are supported for your agent. NetBackup Snapshot Client is configured correctly. See the NetBackup Snapshot Client Administrators Guide for details. A Snapshot Client license key is not required for any Exchange snapshot backups that use the Microsoft default provider or SFW. To perform off-host backups, perform any special configuration that is required. See the NetBackup Snapshot Client Administrators Guide for information. Mount databases before you perform a backup. If you want to create a virtual storage unit for an Exchange 2007 CCR environment when the Exchange cluster is also configured as a SAN Media server, see the following: http://entsupport.symantec.com/docs/322986

Configuration recommendations for the Exchange Server

Symantec Corporation recommends the following configuration when you perform snapshot backups:

The volume(s) that contains the Exchange databases should be dedicated to Exchange only. Other types of databases (for example, SQL Server) should not reside on the volume(s). Only Exchange objects are included in a snapshot backup. Transaction logs or Exchange system files should not reside on the same volume as the Exchange database files (edb and stm). (Exchange 2003, pre-Service Pack 1) The Information Store must be configured with only one database per storage group.

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(Exchange 2003 SP1 or later, Exchange 2007) Restore all databases in a storage group at the same time. Also restore all the databases before the transaction logs are committed and the databases are mounted. Transaction logs are committed at a storage group level, rather than at a database level. For off-host backups using Storage Foundations for Windows (SFW), SFW deports and imports at the disk level. The volumes that you back up must constitute whole disks.

For Exchange 2003, the database files are the .edb and .stm files. For Exchange 2007 and later, the database file is the .edb file. See About Exchange Instant Recovery methods on page 21.

Consistency checks on Exchange snapshot backups

NetBackup is configured to run consistency checks for Exchange snapshot backups. Consistency checks are required for Exchange 2007 and earlier or for a standalone Exchange 2010 server. Consistency checks are not required for an Exchange 2010 Database Availability Group (DAG) because of the checks that are performed during replication. The consistency check runs with the proper options against the files that exist on the snapshot. If any of the files fail the consistency check, the backup fails and the backup image is discarded. The Exchange VSS Writer is notified of the failure. When this kind of backup failure occurs, Exchange does not truncate log files. Failure of the consistency check may be an indication of either database corruption or a problem with the snapshot. For Exchange 2003 NetBackup uses ESEUTIL.EXE. For Exchange 2007 and later local snapshot backups, NetBackup uses the Microsoft consistency check API. This API allows the user to view problems or information in the application event logs. For off-host backups, the consistency checks are run on the off-host client rather than on the primary client. For Exchange 2007 and later, Symantec Corporation recommends that you install the Exchange System Management Tools on the alternate client. NetBackup performs the backup faster with this configuration. If the Exchange System Management Tools are not installed on the alternate client, the following occurs:

(Exchange 2010) If you choose not to install the Exchange System Management Tools, , the backup may fail. You must install the VC9 runtime DLLs on the alternate client. These DLLs can be downloaded from Microsoft x64 VC9 download page: http://www.microsoft.com/downloads/details.aspx?familyid=BD2A6171-E2D6-4230-B8099A8D7548C1B6&displaylang=en

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bpfis logs a message. The message indicates that the DLL cannot be loaded

and that eseutil is used for the consistency check.

NetBackup performs the consistency check during the snapshot import step.

More information is available about configuring consistency checks for Exchange 2010 and the pause option for Exchange 2003 SP2. See About consistency checks options for an Exchange 2010 backup on page 126. See About configuring a pause in consistency checks for Exchange 2007 and earlier on page 122. See Configuration requirements for snapshot backups of Exchange Server on page 90.

Configuring a snapshot policy with Instant Recovery for Exchange Server

To configure a snapshot policy with Instant Recovery, you follow a different procedure. See About configuring Instant Recovery backups of Exchange Server (Exchange 2007 and later) on page 99. If you have existing streaming backup policies and you upgraded to Exchange 2010, you must update your backup policies. Exchange 2010 backup policies require that Perform snapshot backups is enabled. You may have to update the backup selections list with the correct directives. With a snapshot policy you can optionally perform an off-host backup. Also refer to the following topics for policy recommendations: See Policy recommendations for Exchange Server 2010 on page 63. See Policy recommendations for Exchange Server 2007 and earlier database backups on page 66. To configure a snapshot policy for Exchange Server

1 2 3 4

Create a new policy or open the policy you want to configure. In the Policy dialog box, click the Attributes tab. In the Policy type list, click MS-Exchange-Server. Select the Policy storage.

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Click Perform snapshot backups.

6 7 8

In the Snapshot Client group, click Options. In the Snapshot Client Options dialog box, from the Snapshot method list, click VSS. Adjust the configuration parameters. See Snapshot options for Exchange Server on page 95.

(Optional) To perform off-host backups with Exchange 2007 or earlier or with an Exchange 2010 standalone server, do the following:

Click Perform off-host backup. In the Machine box, type the name of the alternate client.

If you use the SFW VSS provider, review the additional installation requirements and configuration that exist. See Requirements for Exchange off-host backups on page 30.

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10 Optional: To divide backups into multiple jobs, click Allow multiple data
streams.

11 To enable restores of individual items from database backups, click Enable

granular recovery. See Configuring Exchange backups that use Granular Recovery Technology (GRT) on page 84.

12 For an Exchange 2010 DAG or Exchange 2007 replication backup, in the

Microsoft Exchange Attributes group choose the Database backup source.

See Backup source for an Exchange 2010 DAG backup or an Exchange 2007 replication backup on page 96. See Configuring a preferred server list for an Exchange 2010 Database Availability Group (DAG) on page 97. Note that the settings you choose for Microsoft Exchange Attributes only apply for NetBackup 7.0 clients.

13 To configure schedules, click the Schedules tab.

See Adding schedules to a NetBackup for Exchange policy on page 70.

14 Use the Clients tab to specify clients to be backed up by this policy.

See Adding clients to a NetBackup for Exchange policy on page 73. For a DAG policy, the client name is the name of the DAG and not the client on which the backup is run. If you want to use a particular Exchange server, add it to the preferred server list. See Configuring a preferred server list for an Exchange 2010 Database Availability Group (DAG) on page 97. For off-host backups, the client name should be the name of the primary client. The alternate client must be the client that shares the disk array. This option may require additional configuration. See to the NetBackup Snapshot Client Administrators Guide.

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15 Use the Backup Selections tab to enter the directives or browse for Exchange
objects. See Notes and limitations for creating a backup selections list for Exchange 2007 and earlier streaming database backups on page 111. Off-host backups with the SFW VSS provider have a requirement. You must back up storage groups only on the same SFW disk group.

16 Click OK to close the dialog box. 17 For any backups that use Granular Recovery Technology (GRT), configure
the list of Exchange hosts. See Configuring the hosts for backups that use Granular Recovery Technology (GRT) in virtual environments on page 86. See About Exchange Instant Recovery methods on page 21. See About configuration requirements for the Exchange Server when you use Instant Recovery on page 102.

Snapshot options for Exchange Server

Table 4-24 lists the options that are available for snapshot backups. Table 4-24 Parameter
Provider Type

Snapshot options Description

The VSS Provider is automatically selected based on the providers available for the snapshot volumes. Only the default Microsoft VSS Provider is used. Currently, the only software VSS Provider that is supported is SFW. If this provider is not in control of one of the volumes that is required for the backup, the backup fails. The applicable hardware VSS Provider is used for the volumes. If a hardware provider is not available for one of the volumes that is required for the backup, the backup fails. The setting for this option depends on the configuration of the snapshot volume.

Value
0-auto

1-system 2-software

3-hardware

Snapshot Attribute

0-unspecified 1-differential 2-plex

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Table 4-24 Parameter

Maximum Snapshots (Instant Recovery only)

Snapshot options (continued) Description

This option defines the number of snapshots that is retained for Instant Recovery. When this threshold is reached, a snapshot is automatically snapped back or deleted, depending on the VSS provider and its configuration before another snapshot backup is performed. Select a number that is appropriate for the number of volumes that you have available to become snapshot volumes for your backup. If you use the Microsoft VSS Provider, consider the amount of disk space available for the virtual snapshots that it creates.

Value

See About snapshot backups with Exchange Server on page 20. See Limitations of Exchange snapshot operations on page 89. See Configuration recommendations for the Exchange Server on page 90.

Backup source for an Exchange 2010 DAG backup or an Exchange 2007 replication backup
An Exchange 2010 DAG is an environment where each database is active on one server and has zero or more replicated passive copies on other Exchange servers. Exchange 2007 includes the mirroring (replicating) of Exchange databases and logs to a local server with replication enabled (LCR). Or databases and logs can be replicated to a passive node of a Microsoft Cluster with replication enabled (CCR). The supported backup interface to the DAG or the replicated data is the VSS passive writer. NetBackup allows the user to select which VSS writer is backed up from the Attributes tab in the policy. The client backs up and catalogs as if it were a local snapshot backup. For Exchange 2010, you can also configure a list of preferred servers. See Configuring a preferred server list for an Exchange 2010 Database Availability Group (DAG) on page 97. Note: The Instant Recovery and off-host options cannot be used with a replication or DAG backup. The backup source for the DAG or replication backup can be defined as one of the following:

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Passive copy only (or passive copy from preferred server list

This option backs up the passive copy of a database if the database is all of the following: mounted, included in the backup selections list, and healthy. For an Exchange 2010 DAG, you must also configure a preferred server list. In that case, NetBackup backs up the passive copy on a server in the preferred server list, provided that the database meets the other criteria. If a database does not have any passive copies, then it is backed up on its active (and only) server. For example, the Public Folder database only has an active copy.

Active copy only

This option backs up the active copy of a database. For Exchange 2010, the preferred server list is ignored.

Passive copy and if not This option backs up the passive copy of a database that is all of available the active the following: mounted, included in the backup selections list, copy and healthy. For an Exchange 2010 DAG, you can also configure a preferred server list. In that case, NetBackup backs up the passive copy on a server in the preferred server list, provided that the database meets the other criteria. If the passive copy is not available and healthy, NetBackup backs up the active copy. This option is the default.

See About configuring NetBackup for Exchange on page 54.

Configuring a preferred server list for an Exchange 2010 Database Availability Group (DAG)
You can create preferred server configurations for an Exchange 2010 Database Availability Groups (DAG). The preferred server list is a collection of one or more servers in the DAG that you select as preferred backup sources. Preferred server configurations take priority as backup sources in instances where database copies are replicated between multiple servers. The preferred server list is ignored for Active copy only and is optional for Passive copy and if not available the active copy. You can let NetBackup choose the best server from which to back up the replicated database copies or you can designate a preferred server list. Designating a preferred server list gives you more control over your backup jobs. For example, you can configure a list of preferred servers that are local to avoid having to back up replicated data over your WAN. Or you may have one node of a DAG that contains passive copies for all or most of your databases and that is also a fast media server. Add only this server to your preferred list to make the backup more efficient.

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Configuring NetBackup for Exchange About configuring snapshot backups of Exchange Server

For each replicated database you select for backup, NetBackup picks a server as follows:

The server is the one from which NetBackup most recently attempted to back up the database. The backup attempt on the server was successful. NetBackup tracks the success or failure of backup attempts to determine which Exchange node to perform a passive copy database backup from. See Backup status for Exchange Database Availability Groups (DAGs) and the preferred server list on page 99. The server is included in the preferred server list.

If this algorithm does not choose a server, the database is not backed up. A message appears in the progress log identifying each database that is skipped for this reason. To configure a preferred server list

1 2

In the Policy dialog box, click the Attributes tab. In the Microsoft Exchange Attributes group, from the Database backup source list, select Passive copy only. See Backup source for an Exchange 2010 DAG backup or an Exchange 2007 replication backup on page 96.

3 4

Click Preferred server list. In the Name box, type the name of the DAG node you want to add to the list. Symantec recommends that you type the fully qualified domain name (FQDN) of the node. If you installed NetBackup 7.1 as a new installation, you must type this name as an FQDN. If you upgraded to NetBackup 7.1 from a NetBackup 7.x release, you can type the shorter host name of the node, but Symantec recommends that you type the node's FQDN.

5 6 7

Click Add. Add any other DAG nodes. Click OK.

See Backup status for Exchange Database Availability Groups (DAGs) and the preferred server list on page 99. See About configuring NetBackup for Exchange on page 54.

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Backup status for Exchange Database Availability Groups (DAGs) and the preferred server list
In an Exchange 2010 Database Availability Groups (DAG) environment, NetBackup tracks the success or failure of a backup attempt for each passive copy database backup. This information is stored in the Backup Status database on the NetBackup master server. This status is used in subsequent backup attempts for each database in a DAG to help determine which Exchange node to perform a passive copy database backup from. If the last backup was successful, NetBackup performs the subsequent passive copy database backup attempt on the same Exchange server, if possible. If the last backup attempt failed, NetBackup attempts to find a different Exchange server to perform the subsequent passive copy database backup attempt on. See Displaying and resetting the Backup Status for a Database Availability Group (DAG) on page 204. See Configuring a preferred server list for an Exchange 2010 Database Availability Group (DAG) on page 97. See About configuring NetBackup for Exchange on page 54.

About configuring Instant Recovery backups of Exchange Server (Exchange 2007 and later)
Table 4-25 Configuring Instant Recovery backups of Exchange Server (Exchange 2007 and later) Description Step
Step 1

Action
Disable circular logging for all Exchange storage groups. Review the configuration and the licensing requirements for snapshot backups.

Step 2

See Configuration and licensing requirements for Exchange snapshot backups and restores on page 29. See Requirements for Exchange Instant Recovery backups on page 31.

Step 3

Review the installation requirements for Instant Recovery backups.

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Table 4-25

Configuring Instant Recovery backups of Exchange Server (Exchange 2007 and later) (continued) Description

Step
Step 4

Action

Review the general configuration requirements See Configuration requirements for snapshot for snapshot operations. backups of Exchange Server on page 90. See Limitations for Exchange Instant Recovery operations on page 101. See About Software Foundations for Windows (SFW) and Exchange Instant Recovery on page 102. See About Exchange Instant Recovery with the Microsoft VSS Provider on page 103.

Step 5

Review the configuration requirements for Exchange Server for Instant Recovery operations. Choose which transaction logs to back up.

See About configuration requirements for the Exchange Server when you use Instant Recovery on page 102. See About backing up all or only uncommitted Exchange transaction log files with snapshot backups on page 123. See About configuring a pause in consistency checks for Exchange 2007 and earlier on page 122. See Policy recommendations for Exchange Instant Recovery on page 100.

Step 6

Step 7

Configure a pause in consistency checks.

Step 8

Review the backup policy recommendations for Instant Recovery backups.

Step 9

Configure an MS-Exchange-Server policy that See Configuring an Exchange snapshot policy has the Instant Recovery attribute selected and with Instant Recovery on page 103. the Snapshot Client options that you want. Configure one snapshot volume for each backup image that you need to retain on disk.

Step 10

Policy recommendations for Exchange Instant Recovery

Create a policy with the following schedules when you use Instant Recovery:

Create a snapshot policy with Instant Recovery enabled and with the option Snapshots and copy snapshots to a storage unit selected. (In Table 4-26 , see Schedules 1 and 2.)

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(Optional) For fast, temporary backups, create a separate policy with a Full Backup schedule. Enable Retain snapshots for Instant Recovery and the Instant Recovery option Snapshots only. (In Table 4-26, see Schedule 3.)

Information is available on how transaction logs are truncated according to the backup type you select. See NetBackup for Exchange backup types on page 71. Table 4-26 Policy type Auto backup frequency Instant recovery policy examples for Exchange Server Copy to Description and other configuration storage unit
This schedule provides for disaster recovery .

MS-ExchangeServer

Schedule 1:Weekly Yes Full Schedule 2: Daily Incremental or Differential Yes

This schedule provides for disaster recovery .

Note: Do not include cumulative and differential schedules in

the same policy.

Note: If you choose differential backups, you must choose

Snapshots and copy snapshots to a storage unit. Schedule 3: Every 4 hours No This schedule provides fast, temporary backups because the snapshot is not copied to the storage unit. In the Snapshot Client group, click Options and set Maximum Snapshots to a small number.

See About Exchange Instant Recovery methods on page 21. See Limitations for Exchange Instant Recovery operations on page 101. See About configuring Instant Recovery backups of Exchange Server (Exchange 2007 and later) on page 99.

Limitations for Exchange Instant Recovery operations

The following limitations exist for Instant Recovery operations:

Instant recovery is only supported for Exchange 2007 and later. NetBackup can only restore an Instant Recovery backup that was performed with NetBackup 6.5.2 or later. Granular Recovery Technology (GRT) is only supported with Instant Recovery if you also configure a backup to a storage unit.

See About Exchange Instant Recovery methods on page 21.

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See Configuring a snapshot policy with Instant Recovery for Exchange Server on page 92. See About configuration requirements for the Exchange Server when you use Instant Recovery on page 102.

About Software Foundations for Windows (SFW) and Exchange Instant Recovery
When you use the SFW VSS provider to create your Exchange IR snapshots, use Veritas Enterprise Administrator (VEA) rather than VShadow or Vssadmin to view and manage your snapshots. SFW resnaps a volume after a rollback restore, but the Microsoft utilities are not aware of the new snapshot. They falsely report that the snapshot does not exist. See Limitations for Exchange Instant Recovery operations on page 101. See About snapshot backups with Exchange Server on page 20. See About configuration requirements for the Exchange Server when you use Instant Recovery on page 102.

About configuration requirements for the Exchange Server when you use Instant Recovery
The following configuration is required for the Exchange Server when you use Instant Recovery:

The volume(s) that contains the Exchange databases should be dedicated to Exchange only. Other types of databases (for example, SQL Server) should not reside on the volume(s). Only Exchange objects are included in a snapshot backup. To allow volume rollback to occur during a restore, a volume should contain the database files for only one database. Transaction logs or Exchange system files should not reside on the same volume as the Exchange database file (.edb). (Exchange 2007) Restore all databases in a storage group at the same time. Also restore the all the databases before the transaction logs are committed and the databases are mounted. Transaction logs are committed at a storage group level, rather than at a database level.

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About Exchange Instant Recovery with the Microsoft VSS Provider

A special requirement exists when you want to use Instant Recovery with the Microsoft VSS Provider. Symantec recommends when you create a policy for an Exchange 2010 standalone server that you include only the databases that are on a common volume. For Exchange 2007, include only the storage groups whose databases are on a common volume. If an IR policy backs up databases on multiple volumes and you restore a subset of those volumes, NetBackup deletes the other snapshots. Otherwise the backup image contains an incomplete snapshot set. A rollback with the Microsoft VSS Provider consumes the snapshot because it does not provide for re-snapping the volume. If you use Instant Recovery with the Microsoft VSS Provider and you select any items that span multiple volumes, the following occurs:

NetBackup creates a backup set with one snapshot for each volume. During restores, if any snapshots are rolled back, all of the snapshots in that set are deleted. (With the SFW VSS provider or the hardware system provider, the rolled back snapshots are re-snapped so that the snapshot set remains complete.) This situation is a limitation of the Microsoft VSS Provider. It typically occurs when you do a roll-forward restore of a database and log folders that are on separate volumes (Exchange 2010). Or when you do a roll-forward restore of a storage group whose database and log folders are on separate volumes (Exchange 2007). The database volume normally is rolled back but the log volume is copied back. This action preserves the logs that were created since the backup. NetBackup then deletes the log snapshot and removes the IR copy of the backup image from the catalog. If a storage unit copy of the backup exists, it remains.

Configuring an Exchange snapshot policy with Instant Recovery

This topic describes how to configure a snapshot policy with Instant Recovery. This topic only covers what is necessary to configure Instant Recovery snapshot backups of Exchange Server. Information on how to configure other policy information is described in another topic. (This information includes other policy attributes and how to create schedules, add clients, and add backup selections.) If you have existing streaming backup policies and you upgraded to Exchange 2010, you must update your backup policies. Exchange 2010 backup policies require that Perform snapshot backups is enabled. You may have to update the backup selections list with the correct directives. Optionally you can perform an off-host Instant Recovery backup.

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Configuring NetBackup for Exchange About configuring Instant Recovery backups of Exchange Server (Exchange 2007 and later)

To configure a snapshot policy with Instant Recovery for Exchange Server

1 2 3 4

Create a new policy. Click the Attributes tab. In the Policy type drop-down list, click MS-Exchange-Server Select the Policy storage. See Adding schedules for Exchange Instant Recovery on page 105.

5 6

Click Perform snapshot backups. Click Retain snapshots for Instant Recovery. NetBackup retains the snapshot on disk, so that Instant Recovery can be performed from the snapshot. A normal backup to storage is also performed when the backup schedule specifies Snapshot and copy to storage unit. See Adding schedules for Exchange Instant Recovery on page 105. See Schedules settings in Exchange Instant Recovery policies on page 106.

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7 8 9

In the Snapshot Client group, click Options. In the Snapshot Client Options dialog box, from the Snapshot method list click VSS. Adjust the configuration parameters. See Snapshot options for Exchange Server on page 95.

10 Optional: If you selected that you want to divide backups into multiple jobs
and you selected Snapshot and copy to storage unit, click Allow multiple data streams. See Performing Exchange backups with multiple data streams on page 77.

11 (Optional) To perform off-host Instant Recovery backups do the following:

Click Perform off-host backup. In the Machine box, type the name of the alternate client.

If you use the SFW VSS provider, review the additional installation requirements and configuration that exist. See Requirements for Exchange off-host backups on page 30.

12 Add other policy information as follows:

Add clients to the policy. See Adding clients to a NetBackup for Exchange policy on page 73. Add backup selections to the policy. See Notes and limitations for creating a backup selections list for Exchange 2007 and earlier streaming database backups on page 111. See Adding backup selections to an Exchange policy with Instant Recovery on page 108.

13 After you add all the clients, schedules, and backup selections you need, click
OK. See Policy recommendations for Exchange Instant Recovery on page 100.

Adding schedules for Exchange Instant Recovery

Follow these instructions to configure schedules for an Instant Recovery policy. To add schedules for Instant Recovery

1 2 3

In the Policy dialog box, click the Schedules tab. Click New. In the Schedules dialog box, create at least one Full type of schedule.

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From the Instant Recovery group, select one of the following options.
Snapshots and copy snapshots to a storage unit This option is required for the following:

Differential backups

Disaster recovery scenarios where both the primary and the snapshot volume have been damaged Instant Recovery backups with Enable granular recovery enabled Snapshots only For fast, temporary backups.

5 6

Click OK. To close the dialog box, click OK.

See About configuring snapshot backups of Exchange Server on page 87. See Configuring a snapshot policy with Instant Recovery for Exchange Server on page 92. See Configuring an Exchange snapshot policy with Instant Recovery on page 103.

Schedules settings in Exchange Instant Recovery policies

Note the following settings in the Schedules tab when you add a schedule for a policy with Instant Recovery. Table 4-27 Setting
Type of Backup

Settings for schedules in Instant Recovery policies Description

Snaps the volumes that contain the Exchange database, system, and log files. Snaps the volumes that contain the Exchange system and log files. Differential backups require that the transaction logs are backed up to a storage unit and kept on the Instant Recovery snapshot volume. (Select the Snapshots and copy snapshots to a storage unit option.) This configuration is required because all of the differential backups after the last full backup are required to fully restore a database. Since a differential backup truncates the transaction logs, there is no way to guarantee that all of the log files exist. Also, snapshot rotation might have snapped back or deleted one or more snapshot images. They must be backed up to a storage unit.

Options
Full or user

Differential or cumulative incremental

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Table 4-27 Setting

Instant Recovery

Settings for schedules in Instant Recovery policies (continued) Description

Options

Snapshots and Note: The Instant Recovery options are available if you select Retain copy snapshots to snapshots for Instant Recovery (on the Attributes tab of the policy). a storage unit NetBackup creates a disk snapshot and backs up the clients data to the storage unit that is specified for the policy. This option is required if you want to perform Instant Recovery backups with Granular Recovery Technology (GRT). Transaction logs are deleted when the backup (full or differential) to the storage unit has completed. Snapshots only The image is not backed up to tape or to other storage. NetBackup creates a persistent snapshot only. Note that this persistent snapshot is not considered a replacement for traditional backup. Transaction logs are not deleted for this schedule option. To delete transaction logs, you must perform a backup to a storage unit. Alternatively, you can configure NetBackup to delete logs for any full Instant Recovery backups that are snapshot only. See About truncating Exchange transaction logs with Instant Recovery backups on page 124.

Retention

One week - infinity The retention level indicates the maximum time that the Instant Recovery snapshot is retained. For full backups, select a retention level that ensures a full backup is always available for restore. The snapshot can be deleted before that time if the snapshot volume is required for another backup attempt. See About Exchange Instant Recovery volume rotation on page 107.

See Snapshot options for Exchange Server on page 95.

About Exchange Instant Recovery volume rotation

At the start of a backup, the Snapshot Client is queried to determine how many Instant Recovery snapshots currently exist for each volume. This information is required for the Exchange storage groups that are selected for backup. If the number of snapshots is currently at the configured maximum level of snapshots, a snapshot is resynched (or snapped backup or deleted). Then a snapshot is available for the upcoming backup attempt. The algorithm to determine which snapshot volume is resynched considers whether the snapshot was taken as part of a full backup or an incremental backup.

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Configuring NetBackup for Exchange Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier)

The algorithm tries to maintain as many full backups as possible, even if newer incremental backups have to be resynched. See Snapshot options for Exchange Server on page 95. See About consistency checks options for an Exchange 2010 backup on page 126. See About snapshot backups with Exchange Server on page 20.

Adding backup selections to an Exchange policy with Instant Recovery

You can include each Exchange storage group in one backup policy. Or you can choose to include a storage group in more than one policy. In the latter case, ensure that enough snapshot volumes exist to satisfy the Maximum Snapshots value for each policy that contains the storage group. When you configure an Exchange snapshot backup policy, the only valid directives are: Microsoft Exchange Database Availability Groups:\ or Microsoft Information Store:\ (a database or storage group can be appended) . Note: To back up individual databases, you must select all the databases in the storage group. See Policy recommendations for Exchange Instant Recovery on page 100. See Configuration recommendations for the Exchange Server on page 90. See About Exchange Instant Recovery methods on page 21.

Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier)
This topic describes how to cofigure a streaming backup policy for an Exchange database. To configure a streaming NetBackup for Exchange policy (Exchange 2007 and earlier)

Review the notes and limitations for this type of backup. See Notes and limitations for creating a backup selections list for Exchange 2007 and earlier streaming database backups on page 111.

2 3

Log on to the master server as administrator (Windows) or root (UNIX). Start the NetBackup Administration Console.

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4 5 6 7 8 9

If your site has more than one master server, choose the one on which you want to add the policy. (Windows) In the left pane, right-click Policies and choose New Policy. (Java interface) In the left pane, click Policies. In the All Policies pane, right-click the master server, and click New Policy. In the Add a New Policy dialog box, in the Policy name box, type a unique name for the new policy. Click OK. In the Add New Policy dialog box, in the Policy type list, select MS-Exchange-Server. The database agent policy type does not appear in the drop-down list unless your master server has a license key for the database agent.

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Configuring NetBackup for Exchange Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier)

10 (Optional) To enable restores of individual items from database backups, click

Enable granular recovery. See Configuring Exchange backups that use Granular Recovery Technology (GRT) on page 84.

11 Complete the entries on the Attributes tab.

See About policy attributes for NetBackup for Exchange on page 69.

12 Add other policy information as follows:

Add schedules. See Adding schedules to a NetBackup for Exchange policy on page 70. Add clients. See Adding clients to a NetBackup for Exchange policy on page 73. Add database objects to the backup selections list. See Adding backup selections to an Exchange policy on page 74. See Notes and limitations for creating a backup selections list for Exchange 2007 and earlier streaming database backups on page 111.

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13 For any backups that use Granular Recovery Technology (GRT), configure
the list of Exchange hosts. See Configuring the hosts for backups that use Granular Recovery Technology (GRT) in virtual environments on page 86.

14 When you have added all the schedules, clients, and backup selections you
need, click OK. See About configuring NetBackup for Exchange on page 54.

Notes and limitations for creating a backup selections list for Exchange 2007 and earlier streaming database backups
Streaming backups include the Microsoft Information Store:\ directive. Review the following information before you create a backup selections list for the Exchange 2007 or earlier streaming database backups:

NetBackup for Exchange does not support incremental backups of individual databases within a storage group. When individual databases in a storage group are backed up, the transaction logs for the entire storage group are also included in the backup. Transaction logs are not truncated (deleted) until a full backup is run on every database in the storage group. To ensure that transaction logs are truncated (deleted) regularly, include all databases for a storage group in a full backup policy. Or specify the storage group (not individual databases) in the backup policy.

See About configuring NetBackup for Exchange on page 54.

Configuring a policy for backups of individual Exchange mailboxes or public folders (Exchange 2007 and earlier)
A MAPI mailbox or public folder policy includes individual mailbox or public folder objects. This type of policy can only be configured for Exchange 2007 and earlier. Before you configure NetBackup for Exchange policy for these objects, review the configuration that is necessary for this type of backup. See About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI on page 56.

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Configuring NetBackup for Exchange Configuring a policy for backups of individual Exchange mailboxes or public folders (Exchange 2007 and earlier)

To configure a NetBackup for Exchange policy for MAPI mailbox or public folder backups

1 2 3 4 5 6 7

Log on to the master server as administrator. Start the NetBackup Administration Console. If your site has more than one master server, choose the one on which you want to add the policy. (Windows) In the left pane, right-click Policies and choose New Policy. (Java interface) In the left pane, click Policies. In the All Policies pane, right-click the master server, and click New Policy. In the Add a New Policy dialog box, in the Policy name box, type a unique name for the new policy. Click OK.

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In the Add New Policy dialog box, in the Policy type list, select MS-Exchange-Server. The database agent policy type does not appear in the drop-down list unless your master server has a license key for the database agent.

Complete the entries on the Attributes tab. See About policy attributes for NetBackup for Exchange on page 69.

10 Add other policy information as follows:

Add schedules. See Adding schedules to a NetBackup for Exchange policy on page 70. Add clients. See Adding clients to a NetBackup for Exchange policy on page 73. Add database objects to the backup selections list. See Adding backup selections to an Exchange policy on page 74. See Notes and limitations when you create a backup selections list for MAPI mailbox and public folder backups on page 114.

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Configuring NetBackup for Exchange About Exchange client and server privileges for granular operations, virtual environments, or off-host backups

See Policy recommendations for Exchange Server 2007 and earlier MAPI backups on page 67.

11 When you have added all the schedules, clients, and backup selections you
need, click OK.

Notes and limitations when you create a backup selections list for MAPI mailbox and public folder backups
MAPI mailbox backups are performed with the Microsoft Exchange Mailboxes:\ directive. MAPI public folder backups are performed with the Microsoft Exchange Public Folders:\ directive. Review the following information before you create a backup selections list for MAPI mailbox or public folder backups:

To perform backups of mailboxes, additional steps are required beyond policy configuration. See About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI on page 56. When you use mailbox or public folder directives, only backups of mailboxes or folders are allowed. You cannot specify the backup of an individual message or individual public document. MAPI mailbox and public folder backups allow for mailbox or public folder recovery, but are not adequate for disaster recovery. Exchange database backups are required for disaster recovery. The root path of an Exchange Mailbox object (Microsoft Exchange Mailboxes:\) is case sensitive.

See About configuring NetBackup for Exchange on page 54.

About Exchange client and server privileges for granular operations, virtual environments, or off-host backups
When you perform a backup, sometimes the source client is different than the client that NetBackup uses for backup processing. These situations include the following:

When you use an Exchange granular proxy host

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You can specify the granular proxy host in the NetBackup Administration Console or with the bplist command. Note that NetBackup uses the proxy host when you duplicate a backup image. See Configuring the granular restore proxy host on page 124.

Off-host backups When you use a private network Backups of a clustered Exchange server Backups of an Exchange 2010 Database Availabililty Group When you select a destination client other than the source client to either browse the backup image or when you perform a restore

If one of these situations applies to your NetBackup configuration, the following requirements exist:

The client(s) or the media server must have the same version of Windows as the client from which the backup is made. For Windows 2008 and Windows 2008 R2, the client(s) must have Services for Network File System enabled (under File Services). For Windows 2003 R2 SP2, the client(s) must have NFS installed. See About installing and configuring Network File System (NFS) for Exchange Server Granular Recovery on page 33. The proxy server must also meet the following additional requirements:

Has the same NetBackup version as the Exchange hosts Uses the same NetBackup master server

The client(s) or the media server must have privileges to perform granular operations. See Configuring Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 115.

Configuring Exchange client and server privileges for granular operations, virtual environments, or off-host backups
This configuration is required if you want to browse backups or perform restores and you have an environment where the source client is different than the client that NetBackup uses for backup processing. More information is available on when this configuration is necessary. See About Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 114.

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Configuring NetBackup for Exchange About Exchange client and server privileges for granular operations, virtual environments, or off-host backups

Alternatively, you can perform a server-directed restore. Further instructions are available on how to allow redirected restores in the NetBackup Administrator's Guide, Volume I. To configure Exchange client and server privileges for granular operations, virtual environments, or off-host backups

On the master server, create the altnames directory, as follows:

In a non-clustered environment, create the following directory:

install_path\NetBackup\db\altnames

In a clustered environment, create the following directory:

shared_drive_install_path\NetBackup\db\altnames

In the altnames directory, create a peername file. peername refers to:

The granular proxy host name See Configuring the granular restore proxy host on page 124. The off-host client name The private network host name The node names in the cluster Create a peername file for each node in the cluster. The physical Exchange servers in a DAG For a 2010 DAG, create one file for each physical Exchange server in the DAG. The destination client name, if it is different than the source client

For example, consider that you have a source client named ClientA and you want to use a proxy host named ProxyClient. On the master server, you create a file that is called proxyclient.

In the peername file, add the name of the source client. The source client is the client that originally performed the backup. For clustered clients, use the virtual Exchange name. For a backup within a private network, use the private network host name. For a DAG, use the DAG name; this name should be the client name in the policy. For example, in the proxyclient, include the name clienta.

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Configuring exclude lists for Exchange clients

If you do not want to back up certain storage groups (Exchange 2003 or Exchange 2007) or databases (Exchange 2010), you can create an exclude list. When NetBackup runs a NetBackup for Exchange backup policy, NetBackup ignores the storage groups or databases that appear in the exclude list. For more information about this topic, see the following: See About excluding Exchange items from backups on page 80. NetBackup excludes certain files and directories by default. These default exclusions always appear in the administration console's exclude list. The default exclusions are as follows:

C:\Program Files\Veritas\NetBackup\bin\bprd.d\*.lock C:\Program Files\Veritas\NetBackup\bin\bpsched.d\*.lock C:\Program Files\Veritas\NetBackupDB\data\* C:\Program Files\Veritas\Volmgr\misc\*

The following figure shows an exclude list with two databases:

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Configuring NetBackup for Exchange Configuring exclude lists for Exchange clients

Figure 4-1

An Exchange exclude list that specifies two databases

Note: For DAG backups in clustered or replicated environments, select each node and perform the configuration procedure on each node. You must configure the same settings on each node. If you change the attributes for the virtual name of the client, NetBackup updates only the active or current node. The following procedure explains how to specify storage groups or databases in an exclude list. To configure an Exchange client exclude list

1 2 3 4 5

Open the NetBackup Administration Console or the Remote Administration Console. In the left pane, expand NetBackup Administration > Host Properties > Clients. In the right pane, select the Exchange client(s) that you want to configure. Click Actions > Properties. Expand Windows Client and click Exclude Lists.

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6 7

Click Add. Specify objects to exclude in one of the following ways:

In the Policy field, select <<All Policies>> or type the name of a specific policy. In the Schedules field, select <<All Schedules>> or type the name of a specific schedule. In the Files/Directories field, type the name of a storage group or database in the following format:
Microsoft Information Store:\name

For name, specify the name of a storage group or database, as follows:

To exclude a specific storage group from an Exchange 2003 or Exchange 2007 backup, type the name of a specific storage group. Do not type the name of a database in this field because for log truncation purposes, Exchange requires that snapshot (VSS) backups contain the entire storage group.

To exclude a specific database from an Exchange 2010 backup, type the name of a database to be excluded, even for DAG backups. When specifying object to exclude, do not specify any wildcard characters.

The following notes apply only to Exchange 2010 DAG backups:

If you select All Policies, during the initial discovery phase of a backup, NetBackup detects the excluded database and excludes the database. If you specifiy a policy in the Policy field, during the initial discovery phase of a backup, NetBackup does not detect the databases in the exclude list. However, the snapshot phase of a backup detects the databases to be excluded and excludes the databases. If there is only one database in the snapshot phase, NetBackup generates a status 69 error (invalid file list specification), and the entire backup finishes with an error. However, NetBackup retains the images from all of the other Exchange servers.

(Conditional) Repeat step 3 through step 7 for the other nodes in the environment. Perform this step if the NetBackup environment is clustered or replicated. If you specify the name of the virtual client, only the active or current node is updated. For the changes to be effective throughout the cluster, repeat the configuration steps on each node.

See Using wildcards in an Exchange backup selections list on page 78. See About configuring NetBackup for Exchange on page 54.

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Configuring NetBackup for Exchange Configuring host properties for Exchange clients

Configuring host properties for Exchange clients

In the Exchange client host properties you configure settings for the Exchange clients you selected. To configure Exchange client host properties

1 2 3

Open the NetBackup Administration Console or the Remote Administration Console. In the left pane, expand NetBackup Management > Host Properties > Clients. In the right pane, select the Exchange client(s) you want to configure. Note: For clustered or replicated environments, select each node. You must configure the same settings on each node. If you change the attributes for the virtual name of the client, only the active or current node is updated.

4 5

Click Actions > Properties. Expand Windows Client and click Exchange.

Enable the options you want. See Exchange properties on page 121.

Click OK.

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Exchange properties
The Exchange properties apply to the currently selected Windows clients. For clustered or replicated environments, configure the same settings for all nodes. If you change the attributes for the virtual server name, only the active node is updated.
Snapshot verification I/O throttle For snapshot backups, specify the number of I/Os to process for each 1-second pause. This option applies to Exchange 2003 SP2 and to Exchange 2007 if the Exchange Management Console is not installed on the alternate client. See About configuring a pause in consistency checks for Exchange 2007 and earlier on page 122. Backup option for log files during full backups Choose which logs to include with snapshot backups: Back up only uncommitted log files Select this option to back up only the log files that are uncommitted. This option is not recommended for Exchange 2010 DAG or Exchange 2007 CCR environments. Back up all log files (including committed log files)

See About backing up all or only uncommitted Exchange transaction log files with snapshot backups on page 123.

Note: In NetBackup 7.0, the default option is now Back up all

log files (including committed log files). If you previously changed this setting for a client, your selection remains the same. For new installations of NetBackup, the default is Back up all log files (including committed log files). For upgrade installations where you did not change this setting for a client, the default is changed to Back up all log files (including committed log files) Truncate log after successful Instant Recovery backup Enable this option to delete transaction logs after a successful Instant Recovery backup. By default, transaction logs are not deleted for a full Instant Recovery backup that is snapshot only. See About truncating Exchange transaction logs with Instant Recovery backups on page 124.

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Exchange granular restore proxy host

You can specify a different Windows system to act as a proxy for the source client. Use a proxy if you do not want to affect the source client or if it is not available. This situation applies when you duplicate a GRT-enabled backup image from a disk storage unit to a tape storage unit or when you use the bplist command. See Configuring the granular restore proxy host on page 124. See About Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 114.

Mailbox for message level backup and restore

As of NetBackup 7.0, this setting no longer needs to be configured.

Enable single instance Enable this option to back up the data that is stored on a Single backup for message Instance Store (SIS) volume. This feature only applies to Exchange attachments Server 2007 and earlier versions. See About configuring Exchange Single Instance Store backups (Exchange 2007 and earlier) on page 125. Perform consistency check before backup with Microsoft Volume Shadow Copy Service (VSS) Disable this option if you do not want to perform a consistency check during an Exchange 2010 DAG backup. If you check Continue with backup if consistency check fails, NetBackup continues to perform the backup even if the consistency check fails. See About consistency checks options for an Exchange 2010 backup on page 126.

About configuring a pause in consistency checks for Exchange 2007 and earlier
Note: This option is only applicable to Exchange 2003 SP2 or later and for Exchange 2007 if the Exchange Management Console is not installed on the alternate client. The value is used during snapshot validation by the Exchange command ESEUTIL /pXXX where XXX is the value of Snapshot verification I/O throttle. ESEUTIL defines the /p setting as a forced 1-second pause after every XXX I/Os to limit the I/O rate during database verification. See the Microsoft Exchange documentation regarding the ESEUTIL command for details. For more information on how to configure client settings in the host properties, see the following topic:

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See Configuring host properties for Exchange clients on page 120.

About backing up all or only uncommitted Exchange transaction log files with snapshot backups
The Back up option for log files during full backups determines how many log files are backed up during a full or user-directed snapshot backup. You can adjust this setting in the host properties for the Exchange client. Note: In NetBackup 7.0, the default option is now Back up all log files (including committed log files). If you previously changed this setting for a client, your selection remains the same. For new installations of NetBackup, the default is changed to Back up all log files (including committed log files). For upgrade installations where you did not change this setting for a client, the default is changed to Back up all log files (including committed log files) If you select Back up only uncommitted log files NetBackup only backs up and catalogs the transaction log files that were not committed to the Exchange database at the time that the snapshot was taken. Exchange requires these uncommitted log files during the recovery of the Exchange database to make the database consistent. If Back up all log files (including committed log files) is selected, all of the log files that exist on the snapshot volume are backed up and cataloged. Back up only uncommitted log files is not recommended for replicated environments. See the following TechNote: http://entsupport.symantec.com/docs/336948 When you back up only the uncommitted log files, the advantage is that less space is needed on the storage unit for the transaction logs. When you back up all of the log files, the advantage is that a consecutive set of log files is maintained. A previous full backup can use these log files for rolling forward. These options do not affect the ability to recover the current full or user-directed type backup. These options do affect the ability to roll forward from a previous full or user-directed type backup. For example, consider if a full backup is performed, followed by two differential backups, followed by another full backup. If Back up all log files is specified, all of the log files exist in backup images. The first full backup, the log files from the two differential backups, and the log files from the second full backup can be restored. The existence of all the log files allows for a roll-forward recovery. If you select Back up only uncommitted log files, a gap exists in the sequence of transaction logs that are in the backup images. From the full backup, you can restore only as far as the time that is covered in the two differential backups.

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For more information on how to configure the client host properties, see the following topic: See Configuring host properties for Exchange clients on page 120.

About truncating Exchange transaction logs with Instant Recovery backups

By default, Exchange transaction logs are not truncated for a full Instant Recovery backup that does not back up to a storage unit. To truncate logs enable Truncate log after successful Instant Recovery backup in the Exchange properties for the client. Consider carefully before you select this option. Ensure that you have an independent method to retain your snapshots for disaster recovery. Alternatively, you can perform a full Instant Recovery backup to a storage unit. See Truncating Exchange transaction logs by performing a backup to a storage unit on page 124. For more information on how to configure the client host properties, see the following topic: See Configuring host properties for Exchange clients on page 120.

Truncating Exchange transaction logs by performing a backup to a storage unit

To truncate Exchange transaction logs by performing a backup to a storage unit

1 2 3 4 5

Create a new backup policy. Create a full or a differential schedule type. In the attributes for the schedule, select Snapshots and copy snapshots to a storage unit. Select a storage unit for the policy. Perform a snapshot backup with this policy.

Configuring the granular restore proxy host

When you browse for or restore individual items using Granular Recovery Technology (GRT), NetBackup uses the destination client to stage a virtual copy of the database that you want to restore. However, NetBackup uses the source client of the backup to stage the database in the following situations: when you duplicate a GRT-enabled backup image or when you use the bplist command. Alternatively, you can specify a different Windows system to act as a proxy for the client. Use a proxy if you do not want to affect the source client or if the source

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client is not available. To specify a proxy, configure the Exchange granular proxy host in the Exchange properties for the client. When you use the bplist command and the bpduplicate command, you can override the Exchange granular proxy host setting with the -granular_proxy option. More information is available on how to specify the granular host with these commands. See About using the command line to browse or restore granular backup images on page 185. NetBackup determines the granular restore proxy host in the following order:

The host that is specified with the -granular_proxy option on the command line The granular restore proxy host that you specify in the host properties for the source client The source client

More information is available about how to configure the client host properties and about the requirements for the granular proxy server. See Configuring host properties for Exchange clients on page 120. See About Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 114.

About configuring Exchange Single Instance Store backups (Exchange 2007 and earlier)
Exchange Server 2007 and earlier uses the Single Instance Store (SIS) to maintain single-instance storage of mail messages. This capability in Exchange Server allows the database to keep one copy of a message sent to multiple users on the same server. To back up the data that is stored on an SIS volume, select Enable single instance backup for message attachments. Enable this option in the Exchange properties for the NetBackup client where Exchange Server is installed. See Configuring host properties for Exchange clients on page 120. Note the following:

This feature is only available for MAPI mailbox backups, not for snapshot backups or any backups that use Granular Recovery Technology (GRT). Only attachments larger than 100 KB are backed up as SIS objects. Attachments smaller than 100 KB are backed up with each individual message.

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Configuring NetBackup for Exchange Testing configuration settings for NetBackup for Exchange

See About configuring NetBackup for Exchange on page 54.

About consistency checks options for an Exchange 2010 backup

By default, NetBackup is configured to run a consistency check on Exchange 2010 backups. The consistency check that runs on the snapshot determines if possible data corruption exists. For standalone servers, you must perform a consistency check. Consistency checks are optional for an Exchange 2010 Database Availability Group (DAG). You can configure this option in the host properties for the Exchange client. If Perform consistency check before backup with Microsoft Volume Shadow Copy Service (VSS) is selected, NetBackup backs up Exchange objects as follows:

If you do not select Continue with backup if consistency check fails, a database backup fails if it contains database files or transaction log files that are corrupt. All other non-corrupt databases that you selected are backed up. When you select Continue with backup if consistency check fails, then all Exchange data is backed up regardless if corrupt files are detected.

For more information on how to configure client settings in the host properties, see the following topic: See Configuring host properties for Exchange clients on page 120. See About snapshot backups with Exchange Server on page 20.

Testing configuration settings for NetBackup for Exchange

After you configure the master server for NetBackup for Exchange, test the configuration settings. Perform a manual backup (or backups) with the automatic backup schedules you created. A description of status codes and other troubleshooting information is available. See the NetBackup Status Codes Reference Guide. See the NetBackup Troubleshooting Guide. Note: A manual back creates a real backup. Exchange logs are truncated, if appropriate.

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To test the configuration settings

1 2 3 4 5

Log onto the master server as administrator (Windows) or root (UNIX). Start the NetBackup Administration Console. In the left pane, click Policies. Click the policy you want to test. Select Actions > Manual Backup. The Schedules pane contains the name of an automatic schedule (or schedules) configured for the policy that you want to test. The Clients pane contains the name of the client(s) listed in the policy that you want to test.

6 7

Follow the directions in the Manual Backup dialog box. To check the status of the backup, click Activity Monitor in the NetBackup Administration Console. For more information, see the Troubleshooting chapter.

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Chapter

Performing backups and restores of Exchange Server, mailboxes, and public folders
This chapter includes the following topics:

About backing up Exchange Server data About restoring Exchange database data About restoring individual mailbox and public folder items About restoring Backup Exec Exchange images with NetBackup About selecting a source client for an Exchange Server backup or a restore operation Notes and limitations when you select a source client for an Exchange Server backup or restore operation About selecting a destination client for an Exchange Server restore operation Notes and limitations when you select a destination client for an Exchange Server restore operation

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About backing up Exchange Server data

With NetBackup for Exchange you can perform snapshot and streaming database backups. You can also perform MAPI backups of individual mailboxes and public folders. Table 5-1 Backup type
Snapshot

Snapshot and streaming backups available for Exchange Server Exchange 2007 and earlier
X

Exchange 2010
X

Procedure
See Performing user-directed snapshot backups of Exchange Server on page 131. See Performing user-directed streaming backups of Exchange Server (Exchange 2007 and earlier) on page 133. See Performing user-directed MAPI backups of individual mailboxes and public folders (Exchange 2007 and earlier) on page 135.

Streaming

Individual mailboxes and public folders (MAPI)

Options for Exchange backups

Table 5-2 Option
NetBackup server

Backup options Description

To change the NetBackup server that you want to perform the backup operation, select another server from the drop-down list. Contains a list of objects to be backed up.

Items marked to be backed up Keyword phrase to associate with the backup or archive

Specifies a keyword phrase, up to 128 characters in length, that NetBackup associates with the image created by this backup operation. You then can restore the image by specifying the keyword phrase in the Search Backups dialog box. All printable characters are permitted including space ( ) and period (.). The default keyword phrase is the null (empty) string

Start Backup

Initiates the backup operation.

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Performing user-directed snapshot backups of Exchange Server

To perform a user-directed snapshot backup, a policy must exist on the server that is configured for snapshot backups. This policy must also have a User schedule. Exchange 2010 users can back up a DAG, the Information Store, or a database. Exchange 2007 and earlier users can back up the Information Store or a storage group. Transaction logs are also backed up. However, transaction logs are not truncated for user-directed backups. Note: For Exchange 2003 pre-SP1, a user-directed backup also truncates the transaction logs. When Enable granular recovery is enabled in the backup policy, you can later restore individual mailbox and public folder items from the backup. To perform a user-directed snapshot backup of Exchange Server objects

1 2

Mount any databases that you want to back up. Open the Backup, Archive, and Restore interface. For a Database Availability Group (DAG), you must initiate the user backup operation from the node where the DAG virtual name is active (online).

3 4 5 6 7

Click Actions > Specify Policy and Schedule. In the Backup Policy and Schedule box, type the name of the Snapshot Client policy. Click File > Select Files and Folders to Back Up. Select File > Specify NetBackup Machines and Policy Type. In the Specify NetBackup Machines and Policy Type dialog box, provide the following information:

The server you want to perform the backup. If you are in a cluster environment, specify the name of the virtual Exchange Server or the DAG virtual name. See About selecting a source client for an Exchange Server backup or a restore operation on page 187.

In the All Folders pane, select the objects you want to back up. See Table 5-3 on page 133. Note the following:

For an Exchange 2010 Database Availability Group (DAG), you cannot select a specific server in the Backup, Archive, and Restore interface from

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which to perform the backup. If you want to use a specific server, specify it in the Preferred server list. See Backup source for an Exchange 2010 DAG backup or an Exchange 2007 replication backup on page 96. All databases in the DAG, regardless of what server they reside on, are displayed.

For Exchange 2007 or earlier backups of individual storage group databases, you must select all the databases in the storage group. If you do not select all the databases, the backup job fails.

The following figure shows a backup of an Exchange 2010 DAG.

The following figure shows a backup of an Exchange 2010 standalone server.

The following figure shows a backup of an Exchange 2007 storage group.

Click Actions > Backup.

10 In the Backup Files dialog box, click Start Backup. 11 To view the progress of the backup, click Yes.
If you do not want to view the progress of the backup, click No.

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Table 5-3 Exchange version

Exchange 2010 DAG

Selecting Exchange database objects for user-directed backups Objects to back up

DAG All databases in the DAG

Node
Microsoft Exchange Database Availability Groups

Exchange 2010 standalone server Exchange 2007 and 2003

Microsoft Information Store

Microsoft Information Store All databases

Microsoft Information Store

Microsoft Information Store Storage groups All databases

See About Exchange Instant Recovery methods on page 21. See Configuring an Exchange snapshot policy with Instant Recovery on page 103. See Configuration recommendations for the Exchange Server on page 90.

Performing user-directed streaming backups of Exchange Server (Exchange 2007 and earlier)
To perform a user-directed backup, the backup policy must have a User schedule. Users can back up the Information Store, storage groups, and individual databases. When Enable granular recovery is enabled in the backup policy, you can later restore individual mailbox items from the backup. To perform a user-directed backup

1 2 3 4 5 6

Log onto the server as Administrator. Ensure all databases that you want to back up are mounted and online. Open the Backup, Archive, and Restore interface. Click File > Select Files and Folders to Back Up. Select File > Specify NetBackup Machines and Policy Type. In the Specify NetBackup Machines and Policy Type dialog box, provide the following information:

The server you want to perform the backup. If you are in a cluster environment, specify the name of the virtual Exchange Server or the DAG virtual name. See About selecting a source client for an Exchange Server backup or a restore operation on page 187.

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In the All Folders pane, click the objects you want to back up, as follows:

Storage groups. Expand the Microsoft Information Store node and select the storage group to back up. Individual databases. To back up an individual database within a specific storage group, expand the Microsoft Information Store. Then expand the storage group and select the database to back up.

8 9

Click Actions > Backup. Select the backup options you want. See Options for Exchange backups on page 130.

10 Click Start Backup. 11 To view the progress of the backup, click Yes.
See About backing up Exchange Server data on page 130. See Performing user-directed full streaming backups (Exchange 2007 and earlier) on page 134. See Configuring a policy for backups of individual Exchange mailboxes or public folders (Exchange 2007 and earlier) on page 111. See Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier) on page 108. See About restoring streaming backups of Exchange Server (Exchange 2007 and earlier) on page 162.

Performing user-directed full streaming backups (Exchange 2007 and earlier)

In NetBackup, a user-directed backup of Exchange acts as a copy backup. Copy backups are the same as full backups, except copy backups do not truncate the Exchange log files. You can change the behavior of a user backup so that it normally acts as a full backup instead of a copy backup. As with regular full backups, the logs are truncated.

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Note: This configuration is only available for streaming backups. To perform a user-directed copy backup

1 2

Log onto the server as Administrator. From the Backup, Archive, and Restore interface, perform a user-directed streaming backup. See Performing user-directed streaming backups of Exchange Server (Exchange 2007 and earlier) on page 133.

To configure user-directed backups to act as full backups

1 2

On the Exchange client, open Regedit. Open the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Agents\Exchange

3 4 5 6 7

Create a new DWORD value named Convert_USER_to_FULL. Right-click on the new value and click Modify. In the Value data box, type 1. Click OK. Repeat these steps for any other Exchange clients.

See Configuring a policy for backups of individual Exchange mailboxes or public folders (Exchange 2007 and earlier) on page 111. See Notes and limitations for creating a backup selections list for Exchange 2007 and earlier streaming database backups on page 111. See Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier) on page 108. See Performing user-directed streaming backups of Exchange Server (Exchange 2007 and earlier) on page 133. See About restoring streaming backups of Exchange Server (Exchange 2007 and earlier) on page 162. See About backing up Exchange Server data on page 130.

Performing user-directed MAPI backups of individual mailboxes and public folders (Exchange 2007 and earlier)
Before you perform backups of individual Exchange mailboxes or public folders, special configuration is required.

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See About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI on page 56. Note: The user account you use to log on must have the same Exchange privileges as the NetBackup Client service account. To back up individual mailboxes, mailbox folders, or public folders, the backup policy must include the Microsoft Exchange Mailboxes:\ or the Microsoft Exchange Public Folders:\directive. These directives are only available for Exchange 2007 and earlier. Alternatively, you can perform a user-directed backup from a database backup policy that has Enable granular recovery enabled. You cannot back up individual mailboxes, mailbox folders, or public folders with a database backup policy. However, you can restore these items from the database backup. See Performing user-directed streaming backups of Exchange Server (Exchange 2007 and earlier) on page 133. See Performing user-directed snapshot backups of Exchange Server on page 131. To perform a user-directed MAPI backup of individual mailboxes and public folders

1 2 3 4 5

Log onto the server as Administrator. Open the Backup, Archive, and Restore interface on the Exchange Server. Click File > Select Files and Folders to Back Up. Select File > Specify NetBackup Machines and Policy Type. In the Specify NetBackup Machines and Policy Type dialog box, provide the following information:

The server you want to perform the backup. If you are in a cluster environment, specify the name of the virtual Exchange Server or the DAG virtual name. See About selecting a source client for an Exchange Server backup or a restore operation on page 187.

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In the All Folders pane, expand the node that contains the objects you want to back up and select those objects. See Table 5-4 on page 137.

7 8

Click Actions > Backup. Select the backup options you want. See Options for Exchange backups on page 130.

Click Start Backup.

10 To view the progress of the backup, click Yes.

If you do not want to view the progress of the backup, click No. Table 5-4 Selecting individual Exchange mailboxes and public folders for user-directed backups Select
Mailbox(es) Mailbox folder(s) Microsoft Exchange Public Folders Public folder(s)

Node
Microsoft Exchange Mailboxes

See About restoring streaming backups of Exchange Server (Exchange 2007 and earlier) on page 162. See Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier) on page 108.

About restoring Exchange database data

Review the following information before you perform restores of Exchange Server:

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Restore all databases in a storage group at the same time and before the transaction logs are committed and the databases are mounted. When an administrator restores individual databases or transaction logs, the administrator should have a thorough working knowledge of Exchange Server databases, transaction logs, and utilities. If the correct files are not restored, the database(s) may fail to mount. Do not restore Microsoft Exchange Mailboxes:\ or Microsoft Exchange Public Folders:\ objects and Microsoft Information Store:\ objects at the same time. Do not restore mailbox or public folder items from a GRT-enabled backup and a streaming backup at the same time. You must dismount databases before you restore them. But because they are dismounted, the attempt to restore mailbox objects fails. Or the restore of the Exchange mailbox items can finish before the restore of the Exchange databases starts. In this case the restore of the Exchange databases overwrites the restored mailbox objects. To restore full and incremental backups, you can restore all the backups in a single operation. Or you can restore the full backups and incremental backups individually. If you restore all the backups in a single operation, NetBackup performs a commit after the last incremental is restored. If you restore the backups individually, select the following options when you restore the last incremental backup set: Commit after last backup set is restored and Mount database after restore. (Exchange 2007 and earlier streaming restores) Make sure the temporary location for log files is empty before you start a restore job. If a restore job fails, check the temporary location (including subdirectories) to make sure log files from a previous restore job are deleted. NetBackup copies logs to the Exchange working directory. It creates a subdirectory for each storage group being restored. After the database is restored, Exchange applies the log files from the temporary location to the database, and then it applies the current log files. After the recovery is complete, Exchange deletes the log files from the temporary location (including any subdirectories). A restore of Exchange Server files always overwrites existing files. (For example, if Pub.edb already exists on the target machine, it is replaced with the copy from the backup.) Review the information for existing transaction logs. See About existing transaction logs on page 139.

See Restoring storage groups or storage group databases from a streaming backup on page 164.

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See About restoring streaming backups of Exchange Server (Exchange 2007 and earlier) on page 162. See About restoring individual mailbox and public folder items on page 170. See Prerequisites and operational notes for restoring Exchange individual mailboxes, mailbox folders, public folders, or messages on page 170.

About existing transaction logs

Depending upon the data recovery scenario you have, you must take existing transaction logs into consideration. For example, do one of the following tasks:

Roll-forward recovery (or replay all log files) After you restore the files and the service starts up, Exchange commits the transactions in the logs you restored. If contiguous logs exist on the server beyond the log with the highest number you restored, those transactions also are committed. If there is any gap in the numeric sequence of log names, no further transactions are committed beyond the gap. This scenario is useful when the transaction logs are intact but you require the database to be restored. When you keep existing transaction logs, Exchange Server can recover to the point of the failure. Otherwise, you must recover to the time of the last full backup or the last incremental backup. Point-in-time recovery (or replay only restored log files) Use this option if you only want to restore up to the point of the last backup. Any transaction logs that are created after the last backup are not involved in the recovery of the database(s). For snapshot restores, NetBackup renames current log files to .delete.

See About Exchange backups and transaction logs on page 82. See About truncating Exchange transaction logs with Instant Recovery backups on page 124. See Truncating Exchange transaction logs by performing a backup to a storage unit on page 124. See About Exchange backup operations on page 18. See About Exchange Instant Recovery methods on page 21.

About restoring snapshot backups

From a snapshot backup you can restore the Microsoft Information Store, Exchange 2010 databases, and Exchange 2007 and earlier storage groups and storage group

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databases. If you enabled Granular Recovery Technology (GRT) for the backup, you can also restore mailbox and public folder items from the backup. See About restoring individual mailbox and public folder items on page 170. Note the following when you restore snapshot backups:

(Exchange 2007 and earlier) All databases in a storage group must be dismounted before you begin a restore operation. You can instruct NetBackup to dismount the databases before the restore begins. See Snapshot restore options on page 140. All of the images you select for the restore must be from snapshot backups. Only Exchange 2007 allows snapshot restores to the Recovery Storage Group (RSG). Exchange 2010 allows restores to the Recovery Database (RDB). See Redirecting an Exchange 2010 Database Availability Group (DAG) snapshot backup to another database or to the recovery database (RDB) on page 149. See Redirecting an Exchange 2010 standalone server snapshot backup to another database or to the recovery database (RDB) on page 153. (Exchange 2007 and later) For Instant Recovery restores: Select Normal Backup even if you want to perform volume rollback. NetBackup automatically rolls back volumes whenever it is appropriate One of the following occurs:

NetBackup snaps back (resyncs) the selected database volumes from the snapshot to the original volume. NetBackup copies back the files of the selected databases from the snapped volume to the original volume

See About snapshot backups with Exchange Server on page 20. See Limitations of Exchange snapshot operations on page 89. See Configuration requirements for snapshot backups of Exchange Server on page 90.

Snapshot restore options

The following restore options are available when you perform snapshot restores.

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Table 5-5 Option

Roll-Forward Recovery (Replay all log files)

Snapshot restore options

Description
Retains the existing transaction logs. Exchange replays transaction logs that are part of the restore operation, followed by any transaction logs that currently exist. See About existing transaction logs on page 139.

Point-in-Time Restores the database(s) or storage group(s) and replaces only the transaction logs that Recovery(Replayonly existed at the time of backup. restored log files) A restore may require a full backup and one or more incremental backups. You can select all of the images and perform the restore in one job. Or you can restore each backup image separately. In the latter case, only enable Point-in-Time Recovery for the first job. Otherwise, each point-in-time recovery deletes the transaction logs from the preceding restore jobs. NetBackup renames all transaction log files that exist at the start of the recovery operation to EXXYYYYYYYY.log.delete or E0yXXXXX.log.delete. Current transaction logs are only renamed for the Exchange database or storage group that is restored. Then NetBackup copies logs from the backup image. You can manually delete any logs named E*. log.delete when the restore or recovery is successful. Otherwise, NetBackup deletes them on the next point-in-time recovery. Temporary location for log files Dismount database prior to restore Not applicable for snapshot restores.

Dismounts the database(s) before the restore begins. For Exchange 2007 and earlier, this option dismounts all of the databases in the storage that you want to restore, even if a database is not selected for restore. By default this option is not selected. This option also sets the Database can be overwritten by a restore flag in Exchange 2007 and later.

Note: Use this option with caution. Ensure that you selected the correct database to restore
before you choose to dismount it with this option. Commit after last This option should only be set on the last job of a multi-job restore. This option enables the backup set is restored restore operation to play through log files and roll back any uncompleted transactions. If this option is not selected, the database needs to be mounted manually after the restore. If Commit after last backup set is restored is selected when an intermediate backup is applied, you cannot restore further backups. You must restart the restore operation from the beginning. Mount database after Mount database after restore is automatically selected if Commit after last backup set is restore restored is selected. Otherwise, this option is disabled.

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Table 5-5 Option Description

Snapshot restore options (continued)

Redirect to Recovery Check this option to restore to the recovery storage group (RSG, only applies to Exchange Storage Group (RSG) 2007 restores). You cannot restore Exchange 2003 VSS backups to the recovery storage (Only for Exchange group. 2007) See Redirecting an Exchange 2007 snapshot backup to a storage group or the recovery storage group on page 157. See Redirecting an Exchange 2010 Database Availability Group (DAG) snapshot backup to another database or to the recovery database (RDB) on page 149. Start Restore Initiates the restore operation.

See Redirecting an Exchange 2007 or Exchange 2003 streaming backup to a recovery storage group on page 166.

Performing a snapshot restore of a Database Availability Group (DAG)

Before you perform a snapshot restore To perform a snapshot restore of a Database Availability Group (DAG)

Manually suspend replication. This step applies for any snapshot provider you use. http://technet.microsoft.com/en-us/library/dd298159.aspx

Dismount all Exchange databases that you want to restore. Or, when you perform the restore, click the Dismount database prior to restore option.

3 4 5 6

Open the Backup, Archive, and Restore interface. Click File > Select Files and Folders to Restore > from Normal Backup. Select File > Specify NetBackup Machines and Policy Type. In the Specify NetBackup Machines and Policy Type dialog box, provide the following information:

The server that performed the restore. For the source client, select the DAG virtual name. See About selecting a source client for an Exchange Server backup or a restore operation on page 187. For the policy type, select MS-Exchange-Server.

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From the NetBackup History pane, click the backup image that contains the objects you want to restore as follows:

The last full backup or user-directed backup The last full backup and all subsequent differential backups The last full backup and the last cumulative backup

In the All Folders pane, select the objects you want to restore, as follows:

The Database Availability Group. Selecting this object restores all the databases. Databases. Expand the DAG. Then select the database(s) and log files you want to restore.

Click Actions > Restore.

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10 Click the Microsoft Exchange tab.

See Snapshot restore options on page 140.

11 Click Start Restore.

The restore is directed to the active Exchange database, regardless of which database was backed up. NetBackup automatically detects the Exchange server that currently contains the active Exchange database.

12 When the restore completes, resume replication. 13 If necessary, update the mailbox database copy.
http://technet.microsoft.com/en-us/library/dd351100.aspx

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Performing a snapshot restore of an Exchange 2010 standalone server or an Exchange 2007 or earlier server
To perform a snapshot restore of an Exchange 2010 standalone server or an Exchange 2007 or earlier server

Dismount all Exchange databases that you want to restore. Or, when you perform the restore, click the Dismount database prior to restore option.

2 3 4 5

Open the Backup, Archive, and Restore interface. Click File > Select Files and Folders to Restore > from Normal Backup. Select File > Specify NetBackup Machines and Policy Type. In the Specify NetBackup Machines and Policy Type dialog box, provide the following information:

The server that performed the restore. If you have an Exchange 2007 cluster environment, select the virtual Exchange server name. See About selecting a source client for an Exchange Server backup or a restore operation on page 187. For the policy type, select MS-Exchange-Server.

From the NetBackup History pane, click the backup image that contains the objects you want to restore as follows:

The last full backup or user-directed backup The last full backup and all subsequent differential backups The last full backup and the last cumulative backup

In the All Folders pane, select the objects you want to restore, as follows:

The Microsoft Information Store. Click the checkbox next to the computer name or the Microsoft Information Store. (Exchange 2007 and earlier) storage groups. Expand the Microsoft Information Store node and select the storage group to restore. Exchange 2010 databases. Expand the Microsoft Information Store node. Then select the database(s) and log files you want to restore. Exchange 2007 and earlier databases.

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Expand the Microsoft Information Store node and the storage group. Then select the database(s) and log files you want to restore. The following figure shows a restore of Exchange 2010.

The following figure shows a restore of an Exchange 2007 storage group.

Click Actions > Restore.

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Click the Microsoft Exchange tab. See Snapshot restore options on page 140.

10 Click Start Restore.

Recovering an Exchange 2007 Local Continuous Replication (LCR) environment

This topic describes how to recover a storage group with LCR enabled. Most of the following PowerShell commands are now available in the Exchange Management Console with Exchange 2007 SP1. You must manually suspend replication in a LCR environment. This applies to VSS and non VSS. Refer to Managing Local Continuous Replication for more information: http://technet.microsoft.com/en-us/library/aa998823.aspx Follow these steps:

Issue the PowerShell command Suspend-StorageGroupCopy for a storage group before you restore that storage group.

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Perform a database restore. See Performing a snapshot restore of an Exchange 2010 standalone server or an Exchange 2007 or earlier server on page 145. You may need to re-seed the copy before you resume the copy. Do the following:

Remove the database files, all log files, and all checkpoint files from the copy location. (If you use it, the Exchange Management Console prompts you to perform this step.) Issue the PowerShell command Update-StorageGroupCopy. See How to Seed a Local Continuous Replication Copy for more information: http://technet.microsoft.com/en-us/library/aa995973.aspx

Issue the PowerShell command Resume-StorageGroupCopy to properly resume the copy.

See Recovering an Exchange 2007 Clustered Continuous Replication (CCR) environment on page 148. See Policy recommendations for Exchange Server 2007 and earlier database backups on page 66. See Configuring the NetBackup service account (Exchange 2007) on page 59. See Notes and limitations for creating a backup selections list for Exchange 2007 and earlier streaming database backups on page 111.

Recovering an Exchange 2007 Clustered Continuous Replication (CCR) environment

This topic describes how to recover a storage group with CCR enabled. Most of the following PowerShell commands are now available in the Exchange Management Console with Exchange 2007 SP1. You must manually suspend replication in a LCR environment. This applies to VSS and non VSS. Note: A restore can only be directed to the active node. See Managing Cluster Continuous Replication for more information: http://technet.microsoft.com/en-us/library/aa997676.aspx Follow these steps:

For Exchange 2007 pre-SP1, The NetBackup Client Service must be run as a privileged domain account on each node. Otherwise, NetBackup is not properly authorized to perform dismounts or restores.

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Issue the PowerShell command Suspend-StorageGroupCopy for a storage group before you restore that storage group. Perform a database restore. See Performing a snapshot restore of an Exchange 2010 standalone server or an Exchange 2007 or earlier server on page 145. You may need to re-seed the cluster copy before you resume the copy. Do the following:

Remove the database files, all log files, and all checkpoint files from the passive node. (If you use it, the Exchange Management Console, prompts you to perform this step.) From the passive node, issue the PowerShell command Update-StorageGroupCopy. See How to Seed a Cluster Continuous Replication Copy for more information: http://technet.microsoft.com/en-us/library/bb124706.aspx

Issue the PowerShell command Resume-StorageGroupCopy to properly resume the cluster copy.

See Recovering an Exchange 2007 Local Continuous Replication (LCR) environment on page 147. See Redirecting an Exchange 2007 snapshot backup to a storage group or the recovery storage group on page 157. See Configuring the NetBackup service account (Exchange 2007) on page 59. See Policy recommendations for Exchange Server 2007 and earlier database backups on page 66.

Redirecting an Exchange 2010 Database Availability Group (DAG) snapshot backup to another database or to the recovery database (RDB)
To redirect an Exchange 2010 snapshot backup to another database or to the recovery database

Manually suspend replication. This step applies for any snapshot provider you use. http://technet.microsoft.com/en-us/library/dd298159.aspx

The database or the recovery database must already exist. To restore to the RDB, create the RDB on an Exchange server, if necessary. Leave the RDB dismounted.

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3 4 5 6

Open the Backup, Archive, and Restore interface. Click File > Select Files and Folders to Restore > from Normal Backup. Click File > Specify NetBackup Machines and Policy Type. In the Specify NetBackup Machines and Policy Type dialog box, provide the following information:
Server to use for backups and restores Source client for restores Destination clients for restores Select the server that performed the restore.

Select the virtual DAG name. To restore to another database in the same DAG, leave the destination client the same as the source client. NetBackup detects the active server to which to redirect the restore. To redirect the restore to a different DAG, indicate the DAG name where that database exists. NetBackup automatically detects the CAS server that is assigned to the database. To restore to the RDB, indicate the DAG name. If the RDB exists on a standalone server, indicate that server name as the destination client. If applicable, review the notes and limitations for redirecting to a different client. See Notes and limitations when you select a destination client for an Exchange Server restore operation on page 188.

Policy type for restores

Select MS-Exchange-Server.

From the NetBackup History pane, select one of the following:

The last full backup, or The last full backup and all subsequent differential backups, or The last full backup and the last cumulative backup

8 9

In the All Folders pane, expand Microsoft Exchange Database Availability Groups > Forest or domain name. Select the database you want to restore.

10 Click Actions > Restore. 11 Change the destination path to another database or to the RDB:

Click the General tab.

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Select Restore everything to a different location. In the Destination box, provide the name of the alternate database you want to restore to. Or provide the name of the RDB you previously created. Exchange 2010 does not automatically redirect a database to its RDB, if it exists.

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12 Click the Microsoft Exchange tab.

See Snapshot restore options on page 140.

13 Check Commit after last backup set is restored.

If you choose to restore backup images separately, you must check Commit after last backup set is restored only when you restore the last incremental backup set. If you do not select Commit after last backup set is restored, manually mount the database after the restore is complete. See Manually mounting an Exchange database after a restore on page 161.

14 Click Start Restore.

The restore is directed to the active Exchange database, regardless of which database was backed up. NetBackup automatically detects the Exchange server that currently contains the active Exchange database.

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15 When the restore completes, resume replication. 16 If necessary, update the mailbox database copy.
http://technet.microsoft.com/en-us/library/dd351100.aspx See Redirecting an Exchange 2010 standalone server snapshot backup to another database or to the recovery database (RDB) on page 153. See Redirecting an Exchange 2007 snapshot backup to a storage group or the recovery storage group on page 157. See About redirecting restores of Exchange 2003 snapshot backup images on page 161.

Redirecting an Exchange 2010 standalone server snapshot backup to another database or to the recovery database (RDB)
This topic describes how to redirect a snapshot backup of an Exchange 2010 standalone server to another database or the recovery database (RDB). To redirect an Exchange 2010 standalone server snapshot backup to the recovery database

The database or the recovery database must already exist. To restore to the RDB, create the RDB on an Exchange server, if necessary. Leave the RDB dismounted.

2 3 4

Open the Backup, Archive, and Restore interface. Click File > Select Files and Folders to Restore > from Normal Backup. Click File > Specify NetBackup Machines and Policy Type.

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In the Specify NetBackup Machines and Policy Type dialog box, provide the following information:
Server to use for backups and restores Destination clients for restores Select the server that performed the restore.

To restore to the RDB on a different server, change the destination client to the Exchange server that hosts the RDB. This client must be the Exchange server that hosts the database to which you want to redirect the restore. Also review the notes and limitations for redirecting to a different client. See Notes and limitations when you select a destination client for an Exchange Server restore operation on page 188. To restore to the RDB or to a database on the local server, leave the destination client the same as the source client.

Policy type for restores

Select MS-Exchange-Server.

From the NetBackup History pane, select one of the following:

The last full backup, or The last full backup and all subsequent differential backups, or The last full backup and the last cumulative backup

7 8 9

In the All Folders pane, expand Microsoft Information Store. Select the database you want to restore. Click Actions > Restore.

10 In the Restore Marked Files dialog box, click the General tab. 11 Change the destination path to another database or to the RDB:

Select Restore everything to a different location. In the Destination box, provide the name of the alternate database you want to restore to. Or provide the name of the RDB you previously created. Exchange 2010 does not automatically redirect a database to its RDB, if it exists.

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12 Click the Microsoft Exchange tab.

See Snapshot restore options on page 140.

13 Check Commit after last backup set is restored.

If you choose to restore backup images separately, you must check Commit after last backup set is restored only when you restore the last incremental backup set. If you do not select Commit after last backup set is restored, manually mount the database after the restore is complete. See Manually mounting an Exchange database after a restore on page 161.

14 Click Start Restore.

See Redirecting an Exchange 2010 Database Availability Group (DAG) snapshot backup to another database or to the recovery database (RDB) on page 149. See Redirecting an Exchange 2007 snapshot backup to a storage group or the recovery storage group on page 157.

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See About redirecting restores of Exchange 2003 snapshot backup images on page 161.

Redirecting an Exchange 2007 snapshot backup to a storage group or the recovery storage group
This topic describes how to redirect an Exchange 2007 snapshot backup. You can redirect the restore to another storage group or to the recovery storage group (RSG). For further instructions, refer to the following information on recovery storage groups on Microsofts Technet site: http://technet.microsoft.com/en-us/library/aa997260.aspx To redirect an Exchange 2007 snapshot backup to a storage group or the recovery storage group

The RSG or storage group must already exist. Do the following:

To restore to the RSG, create the RSG and the databases you want to recover on an Exchange server, if necessary. Leave the RSG dismounted. To restore to another storage group, create a storage group that has databases. Those databases must have the same names as those in the original storage group.

2 3 4

Open the Backup, Archive, and Restore interface. Click File > Select Files and Folders to Restore > from Normal Backup. Click File > Specify NetBackup Machines and Policy Type.

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In the Specify NetBackup Machines and Policy Type dialog box, provide the following information:
Server to use for backups and restores Destination clients for restores Select the server that performed the restore.

If you want to restore to a different server, change the destination client to the Exchange server that hosts the RSG or the storage group. Also review the notes and limitations for redirecting to a different client. See Notes and limitations when you select a destination client for an Exchange Server restore operation on page 188. If you want to restore the RSG or a storage group to the local server, leave the destination client the same as the source client.

Policy type for restores

Select MS-Exchange-Server.

From the NetBackup History pane, select one of the following:

The last full backup, or The last full backup and all subsequent differential backups, or The last full backup and the last cumulative backup

7 8 9

In the All Folders pane, expand the Microsoft Information Store. Select the storage group you want to restore. Click Actions > Restore.

10 In the Restore Marked Files dialog box, click the General tab. 11 To redirect the storage group, do the following:

Select Restore everything to a different location. Change the destination path. When you redirect a snapshot restore to the RSG, the ESE engine does not automatically redirect the storage group restore to its RSG, if it exists.

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12 Click the Microsoft Exchange tab.

See Snapshot restore options on page 140.

13 Check Commit after last backup set is restored.

If you choose to restore backup images separately, you must check Commit after last backup set is restored only when you restore the last incremental backup set. If you do not select Commit after last backup set is restored, manually mount the database after the restore is complete. See Manually mounting an Exchange database after a restore on page 161.

14 If you want to restore to an RSG, check Redirect to Recovery Storage Group

(RSG) (Only for Exchange 2007).

15 Click Start Restore.

See Recovering an Exchange 2007 Local Continuous Replication (LCR) environment on page 147.

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See About redirecting restores of Exchange 2003 snapshot backup images on page 161.

About redirecting restores of Exchange 2003 snapshot backup images

The following limitations and requirements exist to redirect restores of Exchange 2003 snapshot backups:

You cannot restore an Exchange 2003 snapshot backup to an RSG. With this Exchange version, you cannot redirect to a different storage group on the local server. If you want to redirect to a storage group on another server the storage group and the database must be identical. The path(s) of the storage group also must be identical to the original storage group.

See Redirecting an Exchange 2007 or Exchange 2003 streaming backup to a recovery storage group on page 166. See Configuring the NetBackup service account (Exchange 2003) on page 60.

Manually mounting an Exchange database after a restore

If you did not click Commit after last backup set is restored, you need to mount the database manually after the restore is completed. To mount a database manually after a restore

1 2

Mount all of the databases that were restored in the storage group. If the mount fails, try a soft recovery (ignore mismatched database attachments) of the Exchange databases to bring the databases to a consistent state.
eseutil /r E0n /i

Mount the databases again.

See Recovering an Exchange database on page 192. See Restoring storage groups or storage group databases from a streaming backup on page 164. See About backing up Exchange Server data on page 130. See About restoring Exchange database data on page 137.

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About restoring streaming backups of Exchange Server (Exchange 2007 and earlier)
Streaming backups can only be performed with Exchange 2007 or earlier. NetBackup uses snapshot technology for all Exchange 2010 backups. NetBackup can restore the following Exchange Server objects from streaming backups:

Microsoft Information Store Storage groups Storage group databases

You can also redirect a restore to the recovery storage group (RSG). See Redirecting an Exchange 2010 Database Availability Group (DAG) snapshot backup to another database or to the recovery database (RDB) on page 149. See Redirecting an Exchange 2007 snapshot backup to a storage group or the recovery storage group on page 157. See Redirecting an Exchange 2007 or Exchange 2003 streaming backup to a recovery storage group on page 166.

Restore options for streaming restores of Exchange databases

The Roll-Forward Recovery and Point-in-Time Recovery options correspond to the Delete existing transaction logs prior to restore option in NetBackup 6.5 and earlier. However, the default option has changed. In those previous releases, Delete existing transaction logs prior to restore was enabled by default, which corresponds to Point-in-Time Recovery. The new default option is Roll-Forward Recovery. Different options are available when you perform a MAPI mailbox restore or a snapshot restore. See Restore options for restores of Exchange Server mailbox objects or public folder objects on page 171. See Snapshot restore options on page 140. Table 5-6 Option
Roll-Forward Recovery (Replay all log files)

Restore options for streaming restores of Exchange databases

Description
Retains the existing transaction logs. Exchange replays the transaction logs that are part of the restore, followed by any transaction logs that currently exist. See About existing transaction logs on page 139.

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Table 5-6

Restore options for streaming restores of Exchange databases (continued)

Option
Point-in-Time Recovery (Replay only restored log files) Temporary location for log files

Description
Restores the database and replaces only the transaction logs that existed at the time of backup.

Enter a location where the associated log files are kept until the database is restored. The default location is c:\temp. If you choose to restore storage groups, NetBackup creates a subdirectory in c:\temp for each storage group. It keeps log files for each storage group in the corresponding subdirectory. If Commit after last backup set is restored is selected during the restore, Exchange applies to the database. Then it applies the current log files. After the restore is complete, Exchange deletes the log files from the temporary location (including any subdirectories).

Note: Make sure the temporary location for log files is empty before you start a
restore job. If a restore job fails, check the temporary location (including subdirectories) to make sure any previous log files from a previous restore job were deleted. Dismount database prior to Dismounts the database(s) before the restore begins. This option dismounts all of the restore databases in the storage groups that you want to restore, even if a database is not selected for restore. By default this option is not selected. This option also sets the Database can be overwritten by a restore flag in Exchange 2007.

Note: Use this option with caution. Ensure that you selected the correct database to
restore before you choose to dismount it with this option. Commit after last backup set This option should only be set on the last job of a multi-job restore. This option enables is restored the restore operation to play through log files and roll back any uncompleted transactions. If this option is not selected, the database needs to be mounted manually after the restore. If Commit after last backup set is restored is selected when an intermediate backup is applied, you cannot restore further backups. You must restart the restore operation from the beginning. Mount database after restore Redirect to Recovery Storage Group (RSG) (Only for Exchange 2007) Start Restore Mounts the database so that it is available to users.

This option is not applicable for streaming restores.

Initiates the restore operation.

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Restoring storage groups or storage group databases from a streaming backup

This topic describes how to restore storage groups or databases. Note: A restore of Exchange Server files always overwrites any existing files. For example, if Pub.edb already exists on the target computer, it is replaced with the copy from the backup. To restore storage groups or storage group databases from a streaming backup

1 2

Log onto the server as Administrator. Dismount all Exchange databases that need to be restored. Or, when you perform the restore, click the Dismount database prior to restore option.

3 4 5 6

Open the Backup, Archive, and Restore interface. Click File > Select Files and Folders to Restore > from Normal Backup. Click File > Specify NetBackup Machines and Policy Type. In the Specify NetBackup Machines and Policy Type dialog box, provide the following information:

The server that performed the restore. For the policy type, select MS-Exchange-Server.

From the NetBackup History pane, select one of the following:

The last full backup The last full backup and all subsequent differential backups The last full backup and the last cumulative backup

In the All Folders pane, select the objects you want to restore:

Storage groups. Expand Microsoft Information Store and click the storage group to restore. Individual databases. To restore an individual database within a specific storage group, expand Microsoft Information Store, then the storage group, and click the database.

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A full backup of an Exchange database includes the database transaction log files. When you restore a database, you must also restore the transaction log files.

Click Actions > Restore.

10 Select the restore options you want.

See Restore options for streaming restores of Exchange databases on page 162.

11 To restore the backups individually, click Commit after last backup set is
restored and Mount database after restore when you restore the last incremental backup set.

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12 Click Start Restore. 13 If you restored storage groups and did not click Mount database after restore
(after the restore), be sure to mount the storage group databases that were restored. See About restoring streaming backups of Exchange Server (Exchange 2007 and earlier) on page 162. See Recovering an Exchange database on page 192. See About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI on page 56. See Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier) on page 108. See Policy recommendations for Exchange Server 2010 on page 63. See Policy recommendations for Exchange Server 2007 and earlier database backups on page 66.

Redirecting an Exchange 2007 or Exchange 2003 streaming backup to a recovery storage group
NetBackup supports restores to the recovery storage group. With streaming backups, you do not need to redirect the restore as long as the RSG already exists and is added for the selected storage group and database(s). The restore automatically is restored to the recovery storage group. For further instructions, refer to the following information on recovery storage groups on Microsofts Technet site:
Exchange 2007 Exchange 2003 http://technet.microsoft.com/en-us/library/aa997260.aspx http://technet.microsoft.com/en-us/library/aa998782.aspx

To redirect an Exchange 2007 or Exchange 2003 streaming backup to a recovery storage group

1 2 3

Log onto the server as Administrator. Create the RSG on the target Exchange Server, if necessary. (Exchange 2007) Dismount all Exchange databases you want to restore. Or, when you perform the restore, click the Dismount database prior to restore option.

4 5

Confirm that the RSG databases are not mounted. Open the Backup, Archive, and Restore interface.

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6 7 8

Click File > Select Files and Folders to Restore > from Normal Backup. Click File > Specify NetBackup Machines and Policy Type. In the Specify NetBackup Machines and Policy Type dialog box, provide the following information:
Destination clients for restores If you want to restore to a different server, change the destination client to the Exchange server that holds the RSG. Also review the notes and limitations for redirecting to a different client. See Notes and limitations when you select a destination client for an Exchange Server restore operation on page 188. If you want to restore to the local server, leave the destination client the same as the source client. Policy type for restores Select MS-Exchange-Server.

From the NetBackup History pane, select one of the following:

The last full backup The last full backup and all subsequent differential backups The last full backup and the last cumulative backup

10 In the All Folders pane, click the objects you want to restore:

A storage group Expand the Microsoft Information Store node and click the storage group to restore. Individual databases To restore an individual database within a specific storage group, expand the Microsoft Information Store, then the storage group, and click the database.

A full backup of an Exchange database includes the database transaction log files. When you restore a database, you must also restore the transaction log files.

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11 Click Actions > Restore.

12 To restore the backups individually, click Commit after last backup set is
restored and Mount database after restore when you restore the last incremental backup set.

13 Select the other restore options you want.

See Restore options for streaming restores of Exchange databases on page 162.

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14 (Optional) If wanted, click the General tab and change the destination path
to the RSG name. The destination path does not need to be changed even though the RSG is a different name than the original storage group. The ESE engine automatically redirects the restore to the proper location.

15 Click Start Restore. 16 If you chose to restore storage groups and you did not click Mount database
after restore (after the restore), mount the storage group databases that were restored. See Policy recommendations for Exchange Server 2007 and earlier database backups on page 66. See Configuring a streaming NetBackup for Exchange policy (Exchange 2007 and earlier) on page 108. See About restoring streaming backups of Exchange Server (Exchange 2007 and earlier) on page 162.

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About restoring individual mailbox and public folder items

You can restore individual mailbox or public folder items (folders, messages, and documents) from the following types of backups:

MAPI mailbox backups. This backup type applies to Exchange 2007 and earlier. MAPI public folder backups. This backup type applies to Exchange 2007 and earlier. Streaming or snapshot backups with Granular Recovery Technology (GRT) enabled.

About special characters in mailbox folders and message subjects

NetBackup uses escape sequences for slashes and backslashes in mailbox folder names and message subjects because the objects are handled using file path syntax. The tilde (~) character is the escape character, so it also has to be escaped. When you browse for items to restore, you see the escaped character sequences. Use Table 5-7 to convert the translated characters back to the characters that appear in the restored items. Table 5-7 Translation of special characters in mailbox folders and message subjects Translation
~0 ~1 ~2

Character
~ / \

See About restoring individual mailbox and public folder items on page 170. See Prerequisites and operational notes for restoring Exchange individual mailboxes, mailbox folders, public folders, or messages on page 170. See About restoring individual mailbox and public folder items on page 170.

Prerequisites and operational notes for restoring Exchange individual mailboxes, mailbox folders, public folders, or messages
Review the following prerequisites before you restore individual mailboxes, mailbox folders, public folders, or messages:

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The destination mailbox must exist to successfully restore a mailbox.

Review the following information before you restore individual mailboxes, mailbox folders, public folders, or messages:

When you restore mailbox messages or public folder documents, the option Overwrite existing message(s) overwrites the contents and properties of the original objects. Messages are overwritten regardless of their location. (For example, if the messages were moved to the Deleted Items folder.) If the original message no longer exists, a new message is generated with the same contents and properties. A new message is also generated if a new destination location is entered. If the option Do not restore the message(s) is selected, NetBackup skips the restore of any message that still exists, regardless of the current location. Note that if the original message(s) no longer exists, a restore of the message(s) generates a new copy every time it is restored. A restored copy of the message does not count as the original message in the existence check. When a mailbox is restored, all folders and messages that are contained in the mailbox are restored. You can choose to restore specific folders or messages or both from the mailbox backup image. When a folder is restored, all subfolders and messages that are contained in the folder are restored. You also can choose to restore specific subfolders or specific messages or both from the folder backup image. NetBackup can back up the online archive mailbox for users. However, a restore from a backup using Granular Recovery Technology (GRT) by default restores the items to the users mailbox and not the archive mailbox. Items are restored starting at the root of the mailbox hierarchy. Alternatively, you may want to redirect the restore to the path Top of Information Store\Inbox\Archives\.

See About special characters in mailbox folders and message subjects on page 170. See About restoring individual mailbox and public folder items on page 170. See Restoring mailbox or public folder objects on page 172.

Restore options for restores of Exchange Server mailbox objects or public folder objects
When you restore mailbox or public folder objects, NetBackup may encounter messages that already exist in the database. Select one of the options from Table 5-8 to indicate whether NetBackup should pass over or replace the pre-existing object.

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Note: These options are ignored for a redirected restore. Table 5-8 Restore options for restores of Exchange Server mailbox objects of public folder objects Description

Option

Do not restore the Does not restore mailbox messages if they already exist. message(s) Overwrite the message Replaces the existing message with the one from the backup.

Restoring mailbox or public folder objects

To restore a mailbox object to a different location, you follow a different procedure. See About redirecting a restore of mailbox or public folder objects to a different path on page 176. Note: Browse time for a backup that uses Granular Recovery Technology may take longer than for a non-granular backup image. The media server gathers granular information at this time and wait times may vary. Depending on the load on the media server, you may need to increase the Client read timeout value. This option is located in the Client host properties in the Timeouts tab.

Note: Do not restore mailbox or public folder backups and database backups in the same restore job. If the database restore starts first, NetBackup dismounts the database during the restore. Or it requires that the database be dismounted before the restore. Then the database being dismounted causes the mailbox or public folder object restore to fail. Or, the restore of the Exchange mailbox or public folder items finishes before the restore of the Exchange databases starts. Then the restore of the Exchange databases deletes the restored mailbox or public folder objects.

Note: Do not restore any backups that use Granular Recovery Technology with any backups that do not in the same restore job. To restore mailbox or public folder objects

1 2

Log onto the server as Administrator. Open the Backup, Archive, and Restore interface.

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3 4 5 6

Click File > Select Files and Folders to Restore > from Normal Backup. Click File > Specify NetBackup Machines and Policy Type. In the Specify NetBackup Machines and Policy Type dialog box, select the server and the policy type. From the NetBackup History pane, click the image(s) that contain the objects you want to restore. Symantec recommends that you select one backup image set at a time for individual item restore. While this recommendation is not a restriction, you may at times restore more copies of messages than you intend. You cannot restore individual items from a snapshot incremental backup that uses Granular Recovery Technology (GRT). Select one of the following:

The last full backup The last full backup and all subsequent differential backups The last full backup and the last cumulative backup

Expand one of the following:

Microsoft Exchange Database Availability Groups > Forest or Domain > Microsoft Information Store > Mailbox Database Microsoft Exchange Database Availability Groups > Forest or Domain > Microsoft Information Store > Public Store Microsoft Information Store > Mailbox Database Microsoft Information Store > Public Store Microsoft Information Store > Storage Group > Mailbox Database Microsoft Information Store > Storage Group > Public Store Microsoft Exchange Mailboxes Microsoft Exchange Public Folders

In the All Folders pane, select objects you want to restore from the following:

Mailboxes Mailbox folders Mailbox objects Public folders Documents in a public folder

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You can ignore the DLLs folder. The following figure shows a restore of a DAG using Granular Recovery Technology (GRT).

The following figure shows an Exchange 2007 restore using Granular Recovery Technology.

The following figure shows a MAPI mailbox restore.

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All objects appear as folders and messages. You can identify some non-message objects by the subject line. For example, if you create a Calendar event named Appointment1, that name appears in the subject line for that object. However, some objects such as Forms and Views do not have a subject line (even though they can be named). They may not be so easily identified.

Click Actions > Restore. mailbox messages. See Restore options for restores of Exchange Server mailbox objects or public folder objects on page 171.

10 On the Microsoft Exchange tab, choose whether or not to restore existing

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11 You can restore individual mailbox items to alternate mailboxes or mailbox

folders. See About redirecting a restore of mailbox or public folder objects to a different path on page 176.

12 Click Start Restore.

See Prerequisites and operational notes for restoring Exchange individual mailboxes, mailbox folders, public folders, or messages on page 170.

About redirecting a restore of mailbox or public folder objects to a different path

NetBackup can restore Exchange mailbox or public folder objects to different locations. Refer to the following topics for more information and instructions:

See About requirements for redirecting the restore of an Exchange mailbox object to a different path on page 176. See Redirecting the restore of a mailbox, mailbox folder, or public folder on page 179. See Redirecting a restore of a mailbox or a public folder object to a different path on page 181.

About requirements for redirecting the restore of an Exchange mailbox object to a different path
Review the following requirements for redirecting the restore of an Exchange mailbox or public folder to a different path:

In the destination path, the following segment of the path cannot be changed:
Microsoft Exchange Database Availability Groups:\ Microsoft Information Store:\ Microsoft Exchange Mailboxes:\ Microsoft Exchange Public Folders:\

If you change this part of the path, NetBackup attempts to restore the objects as normal (non-Exchange) files.

The destination mailbox or destination folder must have an associated user account. When you redirect a restore of public folders, the folder that is indicated in the destination path does not have to exist.

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When you redirect mailbox backups, if you modify the name of the Exchange folders, NetBackup restores the selected object to that specified folder name. These Exchange folders include Top of Information Store, Views, Finder, etc. You can see the new folder when you browse for backups and it is backed up on subsequent backups of that mailbox. However, you cannot use Outlook to view the folder and any subfolders and messages in that folder. (Exchange 2010) If you want to redirect the restore of a mailbox from a Database Availability Group (DAG) to a standalone Exchange server, you must include Microsoft Exchange Database Availability Groups:\ and not Microsoft Information Store\: in the destination path. Correct

Microsoft Exchange Database Availability Groups:\Database Name\John Q. Employee [johnq]\ Top of Information Store\Calendar\

Incorrect
Microsoft Information Store:\Database Name\John Q. Employee [johnq]\ Top of Information Store\Calendar\

Additional requirements exist when you restore mailboxes from a granular backup. Assume that the source path is one of the following:

Microsoft Information Store:\My-Store-Group\My-database\John Q. Employee\ Top of Information Store\Inbox\Nancys birthday Microsoft Information Store:\My-database\John Q. Employee\Top of Information Store\ Inbox\Nancys birthday

Note the following:

My-Store-Group must be a valid storage group on the destination Exchange server. However, the target mailbox does not have to exist in the specified storage group. My-database must exist but is not used at restore time. The mailbox for John Q. Employee is located on the destination Exchange Server but it is independent of the database specification. Before you attempt the restore, the mailbox for John Q. Employee must exist on the destination server.

See Prerequisites and operational notes for restoring Exchange individual mailboxes, mailbox folders, public folders, or messages on page 170. See About redirecting a restore of mailbox or public folder objects to a different path on page 176.

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See Examples of redirecting an Exchange mailbox restore on page 178. See Redirecting the restore of a mailbox, mailbox folder, or public folder on page 179.

Examples of redirecting an Exchange mailbox restore

Mailbox 1 consists of Top of Information Store, Inbox, and Folders 1 and 2, each containing some mail messages. Assume that you back up Mailbox 1. If you restore Mailbox 1 to the existing Mailbox 2, all of the Mailbox 1 contents are restored to Mailbox 2. Note that Mailbox 1 itself is not created under Mailbox 2. See Figure 5-1. Figure 5-1 Redirecting the restore of mailbox 1 to mailbox 2

Assume that you redirect the restore of Mailbox 1\Top of Information Store\Folder 2 to Mailbox 2. The contents of Mailbox 1\Top of Information Store\Folder 2, Message 3, and Message 4, are placed in Mailbox 2 in the same folder as they were in Mailbox 1. See Figure 5-2. Figure 5-2 Redirecting the restore of folder 2 to mailbox 2

See Redirecting the restore of a mailbox, mailbox folder, or public folder on page 179. See About requirements for redirecting the restore of an Exchange mailbox object to a different path on page 176.

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See About redirecting a restore of mailbox or public folder objects to a different path on page 176.

Redirecting the restore of a mailbox, mailbox folder, or public folder

This topic describes how to redirect the restore of a mailbox, mailbox folder, or public folder to a different mailbox or public folder. To redirect the restore of a mailbox, mailbox folder, or public folder

1 2 3 4 5 6

Log onto the server as Administrator. Open the Backup, Archive, and Restore interface. Click File > Select Files and Folders to Restore > from Normal Backup. Click File > Specify NetBackup Machines and Policy Type. In the Specify NetBackup Machines and Policy Type dialog box, select the server and the policy type. From the NetBackup History pane, click the image(s) that contain the objects you want to restore. Select one of the following:

The last full backup The last full backup and all subsequent differential backups The last full backup and the last cumulative backup

You cannot restore individual items from an incremental backup that uses Granular Recovery Technology (GRT).

7 8

In the All folders or right pane, click the mailbox or public to restore. Click Actions > Restore.

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On the Microsoft Exchange tab, select the restore options you want. See Restore options for restores of Exchange Server mailbox objects or public folder objects on page 171.

10 On the General tab, click Restore everything to a different location. 11 In the Destination box, indicate where you want to restore the object. You
must indicate an explicit path (or full path).

Change the mailbox name to another existing mailbox. For example, if you want to restore the contents of Mailbox 1 to Mailbox 2\Folder, specify one of the following in the Destination box:

Microsoft Exchange Database Availability Groups:\Forest or Domain\ Microsoft Information Store\Mailbox Database [Mailbox]\Mailbox 2\ Microsoft Information Store:\Mailbox Database\Mailbox 2\ Microsoft Information Store:\Storage Group\Mailbox Database\Mailbox 2\ Microsoft Information Store:\Storage Group\Mailbox Database\Mailbox 2\

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Microsoft Exchange Mailboxes:\Mailbox 2\

When you restore public folders, change the public folder name to the folder to which you want to restore. This folder does not have to exist.

12 Click Start Restore.

Redirecting a restore of a mailbox or a public folder object to a different path

This topic describes how to restore a mailbox or a public folder object to a different path. To restore a mailbox or a public folder object to a different path

1 2 3

Log onto the server as Administrator. Click File > Select Files and Folders to Restore > from Normal Backup. Click File > Specify NetBackup Machines and Policy Type.

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4 5

In the Specify NetBackup Machines and Policy Type dialog box, select the server and the policy type. From the NetBackup History pane, click the image(s) that contain the folder you want to restore. Select one of the following:

The last full backup The last full backup and all subsequent differential backups The last full backup and the last cumulative backup

You cannot restore individual items from an incremental backup that uses Granular Recovery Technology (GRT).

In the Contents of or right pane, click the folders, messages, or documents to restore. If you select items in the All Folders pane, you cannot redirect individual objects.

Click Actions > Restore.

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On the Microsoft Exchange tab, select the restore options you want. See Restore options for restores of Exchange Server mailbox objects or public folder objects on page 171.

On the General tab, click Restore individual folders and files to different locations option. Each row under Restore individual folders and files to different locations is associated with an individual folder, message, or document.

10 Double-click a row to modify the restore destination.

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11 In the New Destination box, indicate the mailbox or folder where you want
to restore the object(s). To redirect a mailbox folder or message, the destination can be any existing mailbox or mailbox folder. To redirect a public folder or document, the destination can be a new or existing public folder. You must indicate an explicit path (or full path). For example, consider that you want to restore the contents of Inbox in Mailbox 1 to the folder Other in the same mailbox. Specify one of the following in the Destination box:
Microsoft Exchange Database Availability Groups:\Forest or Domain\ Microsoft Information Store\Mailbox Database [Mailbox]\Mailbox 1\Other Microsoft Information Store:\Mailbox Database\Mailbox 1\Other Microsoft Information Store:\Storage Group\Mailbox Database\Mailbox 1\ Top of Information Store\Other Microsoft Exchange Mailboxes:\Mailbox 1\Top of Information Store\Other

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12 Click OK. 13 Click Start Restore.

See About using the command line to browse or restore granular backup images on page 185.

About using the command line to browse or restore granular backup images
Note the following information when you use the command line to browse or restore granular backup images:

When you perform a snapshot restore of mailboxes or mailbox folders, specify the file names as relative to the Microsoft Information Store or DAG and to the storage group or database. Correct:

\Microsoft Database Availability Groups\My-database\John Q. Employee\ Top of Information Store\Inbox\Nancys birthday

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\Microsoft Information Store\My-database\John Q. Employee\Top of Information Store\ Inbox\Nancys birthday \Microsoft Information Store\My-Store-Group\My-database\John Q. Employee\ Top of Information Store\Inbox\Nancys birthday

Incorrect:
\Microsoft Exchange Mailboxes\John Q. Employee\Top of Information Store\Inbox\ Nancys birthday

The -granular_proxy option is included with the bpduplicate command and the bplist command. Use the -granular_proxy option to specify a proxy host if one of the following situations apply:

You do not want to affect the source client The source client is not available

You want to use a different proxy host than the one specified in the host properties for the source client The following example shows how you can specify a proxy host with the bplist command:
bplist -t 16 -k exchgranpolicy -R -s 06/09/2008 16:00:00 -granular_proxy ProxyServerA "\Microsoft Information Store\StorageGroup1\ DeptA\EmployeeA\Top of Information Store\Inbox\*"

More information is available on how to configure the proxy server in the client host properties. See Configuring the granular restore proxy host on page 124.

If you specify a proxy host, it must have the same version of Windows as the client from which the backup is made. The proxy host also must have privileges to perform granular operations. See About Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 114.

About restoring Backup Exec Exchange images with NetBackup

To restore Backup Exec backup images, follow the instructions for restoring a NetBackup for Exchange image, except select File > Select Files and Folders to Restore > from Backup Exec Backup.

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Verify that NetBackup supports the restore type of you want to perform. See the following Technote: http://entsupport.symantec.com/docs/295433 See About restoring Exchange database data on page 137. See About configuring NetBackup for Exchange on page 54. See NetBackup for Exchange backup types on page 71.

About selecting a source client for an Exchange Server backup or a restore operation
To perform an Exchange backup or restore in a cluster or DAG environment, you select the virtual client name as the source client. Some limitations exist when you select a source client for a backup operation: See Notes and limitations when you select a source client for an Exchange Server backup or restore operation on page 187. To provide the name of the virtual client, select File > Specify NetBackup Machines and Policy Type. Select the source client as described in Table 5-9 Table 5-9 Source client for an Exchange Server backup or restore operation For Source client for restores (or virtual client for backups), select
the DAG name the virtual Exchange Server name or virtual DAG name. If necessary, add the virtual name to the list and then select it.

To perform a backup for

An Exchange DAG An Exchange cluster

Notes and limitations when you select a source client for an Exchange Server backup or restore operation
Note the following when you select a source client for a backup operation:

You cannot use the Java client interface to select a virtual client or virtual DAG name for a backup operation. Instead, log on with the virtual client name or virtual DAG name.

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To perform a backup of a client in an Exchange cluster or DAG, must provide the virtual name of the Exchange Server or the virtual DAG name. NetBackup requires this configuration for backups of clusters to be successful.

About selecting a destination client for an Exchange Server restore operation

When you perform a restore of an Exchange backup, you can choose the destination client to which you want to restore a backup. (This type of operation is called redirecting a restore to a different client.) Most of the Exchange objects that are backed up can be redirected to a different client. The Microsoft Exchange Information Store databases can be restored to a different Exchange server. Some limitations exist for this type of redirected restore. Also follow the instructions for the specific type of restore or redirected restore you want to perform. See Notes and limitations when you select a destination client for an Exchange Server restore operation on page 188. See Notes and limitations when you select a destination client for an Exchange Server restore operation on page 188. See Redirecting an Exchange 2010 Database Availability Group (DAG) snapshot backup to another database or to the recovery database (RDB) on page 149. See Redirecting an Exchange 2010 standalone server snapshot backup to another database or to the recovery database (RDB) on page 153. See Redirecting an Exchange 2007 snapshot backup to a storage group or the recovery storage group on page 157.

Notes and limitations when you select a destination client for an Exchange Server restore operation
Note the following when you select a destination client for a restore operation:

To redirect a restore to a different client, you must have NetBackup server privileges or be logged into a server with the NetBackup Administration Console or the NetBackup Remote Administration Console. It may not be possible to restore an Exchange database from a NetBackup client-only installation on a cluster. You may not be able to change the destination client value to match the virtual server name. In that case, use the

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Backup, Archive, and Restore interface on a NetBackup server. From the server you can change the destination client value to the virtual server name. The following requirements must be met before you redirect the restore of databases, storage groups, or storage group databases:

The databases or the storage groups must exist on the target server. (Exchange 2007 and earlier) The storage group databases must have the same names as those in the original storage group. (Exchange 2007 and earlier streaming backups) The target server must have the same Organization and Administrative Group name as the source server.

The following additional limitations apply for Exchange 2003 when you redirect a snapshot restore to a different client:

The storage group log prefix on the target server must be the same as the prefix of the original storage group. (For example, E00.log.) You may need to create temporary storage groups so that the target storage group has the same log prefix as the original. The target storage group and databases must have the same path as the original storage group and databases for the following: Exchange database, transaction logs, and system files.

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Chapter

Recovering an Exchange database to a repaired or an alternate Exchange server

This chapter includes the following topics:

About recovery of Exchange databases Recovering an Exchange database

About recovery of Exchange databases

Table 6-1 Step
Step 1

Recovering Exchange databases Description

If you need to recover an Exchange database, you can restore it to a repaired Exchange server or to an alternate Exchange server. For instructions on performing a diaster recovery of an Exchange server, see Table 6-2. See Recovering an Exchange database on page 192.

Action
Repair the Exchange server or create an alternate Exchange server

Step 2

Recover the Exchange database.

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Table 6-1 Step

Step 3

Recovering Exchange databases (continued) Description

After you restore to an alternate server, you then can extract mailbox or public folder data to that server. Technote 264924 explains how to configure an alternate server for restore operations: http://entsupport.symantec.com/docs/264924

Action
Extract mailbox or public folder data to the server.

Table 6-2
Exchange 2010 Exchange 2007 Exchange 2003

Instructions for performing a diaster recovery of an Exchange server

http://technet.microsoft.com/en-us/library/dd876880(EXCHG.140).aspx http://technet.microsoft.com/en-us/library/aa998848.aspx Exchange 2003 Disaster Recovery Operations Guide http://technet.microsoft.com/en-us/library/bb125070.aspx

All versions of Exchange

www.microsoft.com/exchange

See Recovering an Exchange database on page 192. See Prerequisites and operational notes for restoring Exchange individual mailboxes, mailbox folders, public folders, or messages on page 170. See About restoring Exchange database data on page 137.

Recovering an Exchange database

To recover an Exchange database

On an alternate or a repaired Exchange server, create databases (Exchange 2010) or storage groups (Exchange 2007 and earlier) that match the original databases or storage groups. You can use the Backup, Archive, and Restore interface on the master to view the correct logical names of the databases or storage groups you want to recover.

Mount and dismount each database store you want to restore. This action creates the data files NetBackup requires for restore.

Right-click the database store and click Properties.

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4 5 6 7 8

On the Database tab, click This database can be overwritten by a restore. Install the NetBackup client software on the alternate or the repaired Exchange server. On the master server, open the Backup, Archive, and Restore interface. Click File > Specify NetBackup Machines and Policy Type. In the Specify NetBackup Machines and Policy Type dialog box, specify the following:
Server to use for backups and restores Select the NetBackup server that performed the backup. Select the client from which the backup was performed. For a clustered or DAG environment, this client is the virtual DAG name or the virtual cluster name. Select MS-Exchange-Server. Select the client where you want to direct the restore. This client is either the alternate or the repaired Exchange server.

Source client for restores

Policy type for restores Destination clients for restores

Click OK.

10 Restore the databases and transaction logs.

See Restoring storage groups or storage group databases from a streaming backup on page 164.

11 Reconnect the mailboxes you recovered to their Active Directory user

accounts.

12 If you recovered to an alternate Exchange server, Symantec Corporation

recommends you restore mailbox data from a backup that used Granular Recovery Technology (GRT). You can also use a third party tool such as EXMerge to move individual items from an alternate database or an RDB or RSG. See the Microsoft Web site for more information about EXMerge. See About recovery of Exchange databases on page 191. See Prerequisites and operational notes for restoring Exchange individual mailboxes, mailbox folders, public folders, or messages on page 170. See About restoring Exchange database data on page 137.

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Chapter

Troubleshooting NetBackup for Exchange

This chapter includes the following topics:

About debug logging Viewing Event Viewer logs on an off-host Exchange server About NetBackup status reports Exchange Server transaction log truncation errors Troubleshooting LCR, CCR, and Database Availability Group (DAG) recovery Troubleshooting an Exchange mailbox operation with a status 5 error with bprestore Dynamic enforcement of path length limit for Exchange backups and restores Troubleshooting Exchange snapshot operations Troubleshooting jobs that use Granular Recovery Technology (GRT) About concurrent restore of multiple storage groups Increased memory usage with Exchange 2010 Finding the virtual Database Availability Group (DAG) node Displaying and resetting the Backup Status for a Database Availability Group (DAG)

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Troubleshooting NetBackup for Exchange About debug logging

About debug logging

The NetBackup master server and client software offers a comprehensive set of debug logs for troubleshooting problems that can occur during NetBackup operations. Debug logging is also available for Exchange Server backup and restore operations. See the following topics for information on how to create the logs and how to control the amount of information written to the logs. See Enabling the debug logs for a NetBackup for Exchange client automatically on page 196. See Debug logs for NetBackup for Exchange backup operations on page 196. See Debug logs for NetBackup for Exchange restore operations on page 197. See Setting the debug level on a NetBackup for Exchange client on page 198. After you determine the cause of the problem, disable debug logging by removing the previously created debug logging directories. Details are available on the contents of these debug logs. See the NetBackup Troubleshooting Guide. Additional information about NetBackup client logs and NetBackup master server logs is available. See the online help for the Backup, Archive, and Restore interface. See the NetBackup Administrators Guide, Volume I. Note: When debug logging is enabled, the files can become large. The same files are used by normal file backups.

Enabling the debug logs for a NetBackup for Exchange client automatically
You can enable debug logging by running a batch file that creates each log directory. To create all log file directories automatically, run the following:
install_path\NetBackup\logs\mklogdir.bat

Debug logs for NetBackup for Exchange backup operations

After you perform a backup, debug logging information is placed in a subdirectory that has the name of the process directory. The file is named mmddyy.log. For details on logging, see the NetBackup Troubleshooting Guide.

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197

All backups

Refer to the following logs:

install_path\NetBackup\logs\beds This log is used only for mailbox and public folder backups using MAPI or EWS. install_path\NetBackup\logs\bpbkar

Snapshot backups

Refer to the following logs:

install_path\NetBackup\logs\bpbkar For off-host backups, the bpbkar log exists on the alternate client. install_path\Netbackup\logs\bpfis For off-host backups, the bpfis log exists on the alternate client and the primary client

Backups that use GRT

Refer to the following logs:

install_path\Netbackup\logs\nbfsd This log appears on the client and the media server.

Exchange 2010 backups and install_path\NetBackup\logs\bpresolver restores This log is written to the active node. To determine the active node, see the following: See Finding the virtual Database Availability Group (DAG) node on page 204.

See About installing the Exchange System Management Tools on the remote server on page 200. See Exchange Server transaction log truncation errors on page 201.

Debug logs for NetBackup for Exchange restore operations

After you perform a restore, debug logging information is placed in a subdirectory that has the name of the process directory. For legacy logging, the file is named mmddyy.log. For unified logging, the log file is in a format that is standardized across Symantec products. For details on both unified and legacy logging, see the NetBackup Troubleshooting Guide.
All restore operations Refer to the following logs:

install_path\NetBackup\logs\beds This log applies to mailbox and public folder restores with MAPI or EWS. install_path\Netbackup\logs\tar This log is not used for restores that use Granular Recovery Technology (GRT). For off-host Instant Recovery, this log appears on the primary client.

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Troubleshooting NetBackup for Exchange About debug logging

Restores with GRT

Refer to the following logs:

install_path\NetBackup\logs\beds install_path\NetBackup\logs\nbfsd This log appears on the client and the media server. install_path\Netbackup\logs\ncf ncf uses unified logging. This log appears on the destination client or proxy client. install_path\Netbackup\logs\ncflbc This log is for nblbc.exe. It appears on the destination client or proxy client. install_path\Netbackup\logs\ncfgre This log is for nbgre.exe. It appears on the destination client or proxy client.

Instant Recovery and Instant Refer to the following logs: Recovery off-host install_path\NetBackup\logs\bpbkar For off-host Instant Recovery restores, bpbkar logs on the alternate client.

install_path\Netbackup\logs\bpfis This log applies to Instant Recovery rollback restores. For off-host Instant Recovery backups, bpfis logs exist on both the primary and the alternate clients.

install_path\Netbackup\logs\bppfi For off-host Instant Recovery restores, bppfi logs on both the primary and the alternate clients.

See Exchange Server transaction log truncation errors on page 201.

Setting the debug level on a NetBackup for Exchange client

To control the amount of information that is written to the debug logs, change the General, Verbose, and Database debug levels on the client(s). Typically, the default value of 0 is sufficient. However, technical support may ask you to set the value higher to analyze a problem. The debug logs are located in install_path\NetBackup\logs. To set the debug level on a NetBackup for Exchange client

1 2 3 4

From the Windows Start menu, choose Programs > Symantec NetBackup > Backup, Archive, and Restore. Select File > NetBackup Client Properties. Click the Troubleshooting tab. Set the General debug level. Set this level as high as 2.

Troubleshooting NetBackup for Exchange Viewing Event Viewer logs on an off-host Exchange server

199

Set the Verbose debug level. Set this level as high as 5.

Click OK to save your changes.

Viewing Event Viewer logs on an off-host Exchange server

During the verification of an off-host backup, Exchange Server logs messages on the off-host server. These logs are helpful if you need to troubleshoot the verification stage of the backup. The application event logs are used for Exchange snapshot backup and restores and for consistency checks. If Exchange Server is not installed on the remote server, you cannot view the details of these logs. You can view the logs on the remote server in one of the following ways:

See Connecting to the remote Exchange server from within Event Viewer on page 199. See About installing the Exchange System Management Tools on the remote server on page 200.

See Debug logs for NetBackup for Exchange backup operations on page 196.

Connecting to the remote Exchange server from within Event Viewer

You can view the logs on the remote server by opening Event Viewer on a server that has Exchange Server installed. Then connect to the remote computer (the server that performed the off-host backup). To connect to the remote server from within Event Viewer

1 2 3 4 5 6 7

Log in to a server that has Exchange Server installed. Open the Event Viewer. Click Actions > Connect to another computer. In the Select Computer dialog box, click Another computer. Type the name of the remote server or click Browse to select the server. Click OK. In the left-hand pane, click Application to view the Exchange logs related to the off-host backup.

See Viewing Event Viewer logs on an off-host Exchange server on page 199. See Debug logs for NetBackup for Exchange backup operations on page 196.

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Troubleshooting NetBackup for Exchange About NetBackup status reports

About installing the Exchange System Management Tools on the remote server
To install the Exchange System Management Tools, refer to the following articles:

On the Microsoft Support Web site, refer to article 834121: http://support.microsoft.com On the Microsoft TechNet Web site, refer to the Administration Guide for Exchange Server 2003: http://technet.microsoft.com

See Debug logs for NetBackup for Exchange backup operations on page 196.

About NetBackup status reports

NetBackup provides many standard status reports to verify the completion of backup and restore operations. In addition, users and the administrator can set up additional reports if a site requires them. The administrator has access to operational progress reports through the NetBackup Administration Console. Reports can be generated for Status of Backups, Client Backups, Problems, All Log Entries, Media Lists, Media Contents, Images on Media, Media Logs, Media Summary, and Media Written. These reports can be generated for a specific time frame, client, or master server. See the NetBackup Administrators Guide, Volume I for details. Progress reports on the client allow easy monitoring of user operations. When reports are created by the NetBackup client for each user-directed backup or restore operation, administrators can monitor these operations and detect any problems that may occur. See Viewing the progress report of a NetBackup for Exchange operation on page 200.

Viewing the progress report of a NetBackup for Exchange operation

This topic describes how to view the progress report of a NetBackup for Exchange backup or restore operation.

Troubleshooting NetBackup for Exchange Exchange Server transaction log truncation errors

201

To view the progress report of a NetBackup for Exchange operation

1 2 3

Choose File > View Status. Click the task for which you want to check the progress. Click Refresh. More information is available on progress reports and the meaning of the messages. See the NetBackup Backup, Archive, and Restore Getting Started Guide.

See About NetBackup status reports on page 200.

Exchange Server transaction log truncation errors

The Exchange server deletes transaction logs after a successful backup (for full and differential backup types). If the Exchange server encounters any errors during the deletion process, it logs this information in the application event log. Since the actual backup was successful, NetBackup exits with a status 0 (successful backup). Refer to the Microsoft Exchange Server documentation for information on any errors that are encountered with the transaction logs.

Troubleshooting LCR, CCR, and Database Availability Group (DAG) recovery

If you restore a backup which included only uncommitted logs, Exchange may report an error similar to the following:
Event Event Event Event Type: Source: Category: ID: Error MSExchangeRepl Service 2059

Refer to the following Technote for information on how to resolve this issue: http://entsupport.symantec.com/docs/336948

Troubleshooting an Exchange mailbox operation with a status 5 error with bprestore

If you start an Exchange mailbox restore operation with the bprestore command and encounter a status 5 error, check that the path is correct. The bplist command does not properly escape the [ and ] characters.

202

Troubleshooting NetBackup for Exchange Dynamic enforcement of path length limit for Exchange backups and restores

For example, bplist returns the following path for a mailbox:

/Microsoft Information Store/SG1/Mailbox1/backrest100 [backrest100]/

Instead, edit the path so it appears as follows:

/Microsoft Information Store/SG1/Mailbox1/backrest100 \[backrest100\]/

Dynamic enforcement of path length limit for Exchange backups and restores
The NetBackup Administrators Guide for Windows, Volume I details that files and directories with path lengths greater than 1023 are automatically excluded from backups. For Exchange MAPI mailbox backups and for GRT-enabled backups, the path length limit applies to individual mailbox folders and messages. When a legacy mailbox backup encounters an item that exceeds the limit, the backup job reports a final status of 1. This status indicates that some items were not backed up, and the job details tell you which items were skipped. For granular backups NetBackup checks the pathname length limit and reports exceptions, during browsing and restoring of the granular backup image. It logs the pathnames that exceed the limit in the unified logging ncflbc or ncfgre logs. Then it reports the items that were skipped during restore to the View Status window.

Troubleshooting Exchange snapshot operations

Note the following when you perform Exchange snapshot backup or restore operations:

If you want to restore a snapshot backup from a multiplexed tape, restore the entire storage group. If you attempt to restore a single database from a storage group that contains multiple databases, the restore may fail. This issue will be fixed in a future release. If you want to restore from a snapshot image, the restore fails if an Exxrestore.env file exists in the transaction log folder for the database or the storage group. This temporary Exchange file can be left from a previously failed restore. A Windows application event log entry from Exchange tells you that this file is the problem. Remove this file manually before you attempt another restore. When you launch an Exchange off-host backup from the Backup, Archive, and Restore interface or from a node in a DAG, the progress log window does not display the usual progress messages as when a scheduled backup is executed. This lack of progress logging does not affect the backup operation. If you want

Troubleshooting NetBackup for Exchange Troubleshooting jobs that use Granular Recovery Technology (GRT)

203

detailed progress, use the NetBackup Administration Console to launch a manual backup operation of the Exchange policy. See Testing configuration settings for NetBackup for Exchange on page 126.

Troubleshooting jobs that use Granular Recovery Technology (GRT)

Note the following when you use NetBackup to perform backup or restore operations using Granular Recovery Technology:

Disable or uninstall Qlogic San Surfer software. It may conflict with the port mapper for Client for NFS. Before you install NFS on the media server or client(s), look for the ONC Portmapper service. If it exists, stop it and disable it. Otherwise, the installation of NFS Services for Windows fails. A status 1 error may occur for a GRT-enabled backup if the granular processing operations failed to complete successfully. The job details under the Activity Monitor or error log should indicate if this failure is what caused the status 1. Do the following:

Look at the bpbkar debug log for more information. A streaming backup still truncates transaction logs if the job ended with a status 1 because of a granular processing operation failure. In this situation, the backup image is suitable for database recovery.

NetBackup must be able to contact the proxy client or destination client. If NetBackup cannot contact this client, then errors appear in the Problems or All Log Entries reports. The following error messages appear in the NetBackup error logs:

The granular proxy <clientname> for client <clientname> could not be contacted. Unexpected results may have occurred. See bprd debug log for more details. Could not connect to <clientname> for virtual browse operation, errno=#, bpcd_status=#

See About Exchange client and server privileges for granular operations, virtual environments, or off-host backups on page 114.

Technical Support may want nbfsd logs from the media server. Use the Verbose setting carefully as the nbfsd log can grow very large.

204

Troubleshooting NetBackup for Exchange About concurrent restore of multiple storage groups

About concurrent restore of multiple storage groups

When you use multiple backup streams, for example, one stream for each storage group, only the last storage group restored from the last restore job is properly mounted. Recovery of the remaining storage groups is not complete. Take one of these corrective actions:

If you want to restore from a snapshot backup, simply mount the unmounted storage groups. If you want to restore from a legacy (non-snapshot) backup, restore the logs from the last backup set for each storage group individually.

To avoid these steps, you can also restore the storage groups individually in separate restore operations.

Increased memory usage with Exchange 2010

As you increase the number of mailbox users with Exchange 2010, MONAD.EXE uses more memory during backup operations. Symantec is working with Microsoft to fix this problem.

Finding the virtual Database Availability Group (DAG) node

Finding the virtual Database Availability Group (DAG) node

1 2 3

Start Programs > Administrative Tools > Failover Cluster Management on one of the Exchange DAG servers. In the left pane, select the DAG. In the right pane, under Summary of Cluster, locate Current Host Server. This server is where the virtual DAG resides

Displaying and resetting the Backup Status for a Database Availability Group (DAG)
Use the following commands to display and reset the Backup Status for a DAG. More information is available about how the Backup Status is used to choose the node from which to perform the backup.

Troubleshooting NetBackup for Exchange Displaying and resetting the Backup Status for a Database Availability Group (DAG)

205

See Backup status for Exchange Database Availability Groups (DAGs) and the preferred server list on page 99. Note: -EXDB is case sensitive To display the Backup Status database, enter one of the following commands from the NetBackup master server:
bpclient -client <DAG_Name> -EXDB bpclient -All -EXDB

where DAG_Name is the name of the DAG. The output from this command is as follows:
EX_DB: DAG_DB3 EX_SRVR: EXSRV3 EX_DB: DAG_MBOX7 EX_SRVR: EXSRV3 EX_DB: EXCHDB001 EX_SRVR: EXSRV2 EX_TIME: 1259516017 EX_TIME: 1259516040 EX_TIME: 1259516018 EX_COUNT: 1 EX_COUNT: 2 EX_COUNT: 1 EX_STATUS: 156 EX_STATUS: 0 EX_STATUS: 0

Note: -exdb is case sensitive To reset the Backup Status database for a particular Exchange database, enter the following command:
bpclient -client <host_name> -update -exdb <db_name:server_name[:timestamp:count:status]>

For example:
bpclient -client DAG_Name -update -exdb DAG_DB3:EXSRV1:0:0:0

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Troubleshooting NetBackup for Exchange Displaying and resetting the Backup Status for a Database Availability Group (DAG)

Index

B
Back up all log files 121, 123 Back up only uncommitted log files 121, 123 Backup Exec images, restoring 186 Backup Files dialog box 130 backup media required 27 Backup option for log files during full backups property 121 backup selections adding manually 74 browsing for 76 backup types cumulative incremental backups 71 differential incremental backups 71 full backups 71 supported by using Granular Recovery Technology (GRT) 20 user 71 backups, automatic 18 See also backups, snapshot See also backups, user-directed configuring an acount and mailbox for NetBackup 56 described 18 excluding items from MAPI mailbox and public folder backups 80 excluding items from VSS backups 80 MAPI mailbox and public folder backups 114 running manually 18, 126 snapshot 92 backups, snapshot limitations 89 requirements 29, 90 troubleshooting 202 types 20 backups, user-directed 133 See also backups, automatic and cluster environments 187188 configuring an acount and mailbox for NetBackup 56 copy backups 18, 71, 134

backups, user-directed (continued) mailboxes and public folders 135 snapshot 131

C
CCR environments 14, 90 circular logging, and incremental backups 71 clients list, for backup policies 73 clusters privileges 114115 support for 14 Commit after last backup set is restored 141, 163 compatibility information 26 compression 14, 70 consistency checks 14 configuring a pause in 122 of snapshot backups 30, 91 consistency checks, of snapshot backups 30, 91 copy backups 71

D
DAG backup configuring for Exchange 2010 96, 114115 DAG backup, configuring for Exchange 2010 96, 114 115 debug logs 196 debug level 198 enabling 196 for backup operations 196 for restore operations 197 how applied after a restore 138 where kept until database restored 138 directives described 74 mixing directive sets 75 disaster recovery 100, 192 Dismount database prior to restore 140, 163 Distributed Application Restore Mapping 86

208

Index

E
e0y.log 82 edb.log 82 Enable granular recovery 70 Enable single instance backup for message attachments property 122 encryption 14, 70 Exchange granular restore proxy host property 122 Exchange Web Services 58 excluding folders and files from mailbox and public folder backups 80 excluding storage groups or databases from VSS backups 80

license keys, adding 31

M
Mailbox for message level backup and restore property 122 Microsoft Exchange Attributes 70 Mount database after restore 141, 163 multiple data streams 77

N
nbfsd. See NetBackup File System daemon nbfsd port 50 NetBackup Client Service log on account, configuring 61 NetBackup File System daemon 17 NetBackup media kit 23 Network File System (NFS), described 34

F
features of NetBackup for Exchange 14

G
granular proxy host 114115, 125 Granular Recovery Technology (GRT), described 20

O
off-host backups 92 privileges 114115 requirements for 30 Snapshot client license for 103

I
installation adding a license key 31 requirements for NetBackup software 27 installing and configuring Network File System (NFS) 34 Instant Recovery and file copy back 22 and Granular Recovery Technology (GRT) 105 and volume rollback 22 configuring backup schedules for 105106 enabling 103 methods 22 policy recommendations 100 requirements for 31 instant recovery 70

P
patch files how applied after restore 138 where kept until database restored 138 Perform consistency check before backup with Microsoft Volume Shadow Copy Service (VSS) property 122 permissions for restores 56 Point-in-Time Recovery (Replay only restored log files) 140, 163 policy configuration adding clients 74 attributes 69 Exchange 2010 92 MAPI mailbox or public folder backups 112 overview 62 schedules 70 specifying objects to back up 74, 76 streaming backups 108 testing 126 preferred server list 97 private network privileges 114115

J
Java interface 54

K
keyword phrase 130

L
LCR environments 14

Index

209

R
recovery storage group (RSG), restoring a streaming backup to 166 Redirect to Recovery Storage Group 142, 163 replication backup, configuring for Exchange 2007 96 reports client 200 media 200 operational 200 requirements for using Exchange Server with NetBackup for Exchange 28 restores 176 See also restores, redirected See also restores, snapshot See also restores, streaming CCR environment 148 character translation for mailboxes and public folders 170 LCR environment 147 restores, redirected Exchange 2003 snapshot backups 161 Exchange 2007 snapshot backups 157 Exchange 2010 DAG to another database or recovery database 149 Exchange 2010 snapshot backups 153 mailbox or public folder objects 176 mailboxes and public folders 179, 181 requirements 176 to different clients 188189 to different targets or database locations 19 restores, snapshot 138, 145 and point-in-time recovery 140 Database Availability Groups 142 existing transaction logs 139 failure of 138 limitations 89 mailboxes and public folders 172 troubleshooting 202 restores, streaming 138 existing transaction logs 139 failure of 138 mailboxes and public folders 172 manually mounting a database after restore 161 recovery storage group (RSG) 166 requirements for 164 Single Instance Storage (SIS) 125 storage group databases 164 storage groups 164

restores, using Granular Recovery Technology configuring restores for multiple Exchange hosts 86 configuring storage units for 85 restores, using Granular Recovery Technology (GRT) supported backup types 20 Retain snapshots for Instant Recovery 103 Roll-Forward Recovery (Replay all log files) 140, 162

S
schedules adding 70 frequency 73 properties 73 Services for NFS Exchange clients that require 47 installing on Windows 2003 R2 SP2 47 Single Instance Storage (SIS) 14 with streaming backups 125 Single-Instance Storage (SIS) 122 Snapshot verification I/O throttle 122 Snapshot verification I/O throttle property 121 Software Foundations for Windows (SFW) and Instant Recovery restores 102

T
Temporary location for log files 163 terminology 18 testing policy configuration 126 transaction logs and incremental backups 71 and Instant Recovery 124 and troubleshooting 201 Point-in-time recovery 163 point-in-time recovery 140 replaying all 139 roll-forward recovery 140, 162 troubleshooting NetBackup debug logs 196 snapshot operations 202 status of NetBackup operations 200 transaction logs 201 viewing Event Viewer logs on an off-host server 199 Truncate log after successful Instant Recovery backup property 121

210

Index

V
virtual name, specifying 187188

W
wildcard characters 7879 Windows interface 54