INTRODUCTION HDFC slic is one of the leading private company.

It is the first privatesector life insurance company to be granted a certificate of registration on23 rd October from IRDA.IT is a joint venture between Housing Development Finance Corporation,Indias leading housing finance institution and a group company of standardlife , UK.Standard life ,UK, founded in 1825, has been at fore front of UK INDUSTRY for 175 years by combining sound financial judgement withintegrity and reliability.HDFC AS ON 31 ST DECEMBER 2008, HOLDS 72.4% OF EQUITY INJOINT VENTURE. Associate companies are :

HDFC LTD

HDFC BANK

HDFC MUTUAL FUND

HDFC SALES

HDFC ERGO GENERAL INSURANCE

OVERVIEW OF COMPANY MISSION

Customer service

Value for money for customer

Use of technology to improve service standards

Increasing market share VALUE

Integrity

Innovation

Customer centric

Team work

Joy and simplicity PEOPLE The company employes nearly around 30000 people at wholeThe whole nation is divided into 10 channel development zones.Each zone is divided into areas or territories.The famous people associated with company are :Mr. Deepak S. Parikh Executive chairman of HDFCMr. .Gautam R. Divan Former chairman Midsnell groupMr. Ranjan Pant Global management consultant

MANAGEMENT INFORMATION SYSTEM

A management information system ( MIS ) is a subset of the overallinternal control of a business covering the application of people, documents,technologies, and procedures by management accountants to solve business problems such as costing a product, service or a business-wide strategy.Management information systems are distinct from regular informationsystems in that they are used to analyze other information systems applied inoperational activities in the organization. Academically, the term iscommonly used to refer to the group of information management methodstied to the automation or support of human decision making, e.g. DecisionSupport Systems, Expert systems, and Executive information systems. MIS should be designed to achieve the following goals: Enhance communication among employees. Deliver complex material throughout the institution. Provide an objective system for recording and aggregating information .

 Reduce expenses related to labor-intensive manual activities. Support the organization's strategic goals and direction. Achieving sound mis: Management needs to ensure that MIS systems are developed accordingto a sound methodology that encompasses the following phases: Appropriate analysis of system alternatives, approval points as thesystem is developed or acquired, and task organization. Program development and negotiation of contracts with equipment andsoftware vendors.

Development of user instructions, training, and testing of the system. Installation and maintenance of the system.Management should also consider use of "project managementtechniques" tomonitor progress as the MIS system is being developed. Internal controlsmust be woven into the processes and periodically reviewed by auditors.Management also should ensure that managers and staff receive initialandongoing training in MIS.In addition, user manuals should be available andprovide the following information: A brief description of the application or system. Input instructions, including collection points and times to sendupdated information. Balancing and reconciliation procedures. A complete listing of output reports, including

samples.Depending on the size and complexity of its MIS system, an institution mayneed to use different manuals for different users such as first-level users,unit mgr and progrmmrs.

It consists of following sub systems: Executive Support Systems (ESS) Management Information Systems (MIS) Decision Support Systems (DSS) Knowledge Work Systems (KWS) Office Automation Systems (OAS) Transaction Processing Systems (TPS)

INFORMATION SYSTEM IN HDFC Information technology can be a strategic tool in making HDFC moreefficient and effective. HDFC can reach more people in more efficient way by implementing right management information system. IT creates anevolution in whole world in every business and so in bankingsystem. Now in HDFC with the help of INFORMATIONSYSTEM the daily transactions are recorded in branch computersand these branch computers are then connected to the main headoffice server so in this way they keep their daily process update ondaily basis. In fact, IS makes whole process much more quick,simple and reliable. Due to IS employees can easily connect withother branches, customer service get improved, online bankingemerged and lot of others benefits.

MAIN SERVICES: Consumer Banking: HDFC provide Mortgages, Credit Cards, Personal Loans, AutoLoans, Islamic Banking, and Wealth Management products. Inorder to maximize customer convenience, they offer 24-hour Phone Banking, e-Statements, SMS Banking, ATM Cards

andVISA Debit Cards, as well as Online Banking and state of the art branches. Wholesale Banking: Wholesale banking provides Transactional banking, Debt CapitalMarkets, Corporate Finance, Derivatives & Fx Options,Commodity Finance and deposit products. MANGEMENT OVERVIEW: Organization management chart:

CH2:Business process model:

ORGANISATIONAL RESOURCES Software Resources:Following softwares are used for the functioning of our information system and organization; o Application Software :Following application softwares are used in our organization and functioning of our information system; 1. General application software :

Microsoft Office

NOD32 Anti-Virus

Adobe Reader

Database management software

Integrated software : CLARIS , LOTUS2 . Specific application software :

HR software called ATLAS

Accounting software called TALLY

Marketing software called CALLPAN

Financial software called SPSS

System Software :Following application softwares are used in our organization and functioning of our information system; Operating System (Windows XP and Linux) for PCs. USED FOR : Multi taskingMulti processing Windows 2003 server for mainframes. Hardware Resources:Following hardware resources are required for thefunctionality of IS :

Personal computers

Canon Document Scanners

HP Printers

Networking cards

HP Digital Scanners

Dell Mainframes

OTHER DETAILS : 1 Data representation in form of ASCII.For pictures they use grid systems2 storage or memoryfor micro computers primary memory : 640 kbfor hard disk storage : 340 mega bytes3Programming languageCOBOL , RPG , BASIC

TOPOLOGY USED IN HDFC : Hybrid topology is used which consist of ring and busnetwork. The bus trunk serves as a backboneOf network.For back up process : centralized computers are there inMumbai and banglore.

DATA STORAGE DEVICES : Storage is one of the mostimportant characteristics of the computertechnology. Different storage devices are used toretain the computer data for particular duration of time. A storage device is an equipment that is usedto record data or information in it. A storage devicemay be of two typesrecording storage device anddata storage devices. A recording storage device isthat device which holds the data in it whereas datastorage devices are used to process the information.However, data storage device may have a removableor permanent component for recording as well. Primary storage devices1disk arrays the storage devices that contain multiple diskdrive.it includes cache memory , controllers ,enclosures and power supplies.

2disk drives this can store upto 1 TB of data . 3RAID It divides and replicates data among two or morehard disks drives to achieve greater level of input outputperformance ,data reliability and larger data volume sizes . Data storage back up tools Includes replication , snapshot , reporting. Tape back up and libraries Provides cost effective and long term data storage.

Transaction Processing Systems (TPS) Computerized system that performs and records the daily routine transactions necessary to conduct the business;these systems serve the operational level of the organization TYPE: Operational-level INPUTS: transactions, events

 PROCESSING: updating OUTPUTS: detailed reports USERS: operations personnel, supervisors DECISION-MAKING: highly structured EXAMPLE: payroll, accounts payableA PAYROLL

A Symbolic Representation for a payroll TPS

B EMPLOYEE RECORD All employees are supposed to login when they enter the bank and logout.The software used is called EMPOWER. This device is connected with theHUB which continuously makes record of their hours spent in the bank. Thishelp management to monitor the working efficiency of an employee.

C CUSTOMER INQUIRY

D FUNDS TRANSFER

FAST PATH 1006

In case of fund transfers between FW and UBS customers, Teller inputs the Fromaccount (if the source account is of UBS customer) or To account (if thebeneficiary account is of UBS customer) as relevant UBS branch code (3 digits)followed by UBS account number (10 digits). For UBS to Finware Funds transfers: In FW (Fast Path: 1006) key in From Account # asthe UBS Account and To Account as the Beneficiary FW AccountFor Finware to UBS Funds transfers: key in From Account # as the FW number and ToAccount as the UBS number.The other fields are as per the table aboveTeller will invoke/press Hotkey (F6) and system pops up a screen. Teller to enter thecheque number and the cheque date (system default to date of entry) in the system incase instrument/cheque is provided for carrying out the funds transfer. (The system nowvalidates for cheque series and for stop payment). Browser branch module: The details to be keyed in remain the same as for JAM branch After input,press Shift Tab or hit OK/GO button For signature verification, click on Signature Enquiry option on the LeftHand Side of the screen or click on the icon for Signature Verification inthe bottom right hand side corner

 For Customer's "Account Details Enquiry" click on "Account DetailsEnquiry on the Left Hand Side of the screen or use Fast Path 7005

Management information system Relationship of MIS with TPS: MIS reports and summarizes the organizations basic operations and these reports comefrom the basic transition processing systems. In case of our organization the TPSs of ATM Cards, Payroll and Customer identification etc. provide the basic information aboutthe organizations activities. These activities are then summarized in the form of reportsfor the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws.

CHALLENGES FACED BY HDFC 4PROPER MIS IS NOT ABLE TO FORM AS IT LACKSSTANDARISATION AND IS RAPIDLY GROWING.5SOMETIMES THERE IS LACK OF COMMITMENTFROM THE MANAGEMENT6THERE IS RESISTANCE OF CHANGE RECOMMENDATIONS

1SOFTWARE INDUSTRY NEEDS TO DO MORE INDEVELOPING QUALITY SOFTWARE2PROPER TRAINING SHOULD BE GIVEN TO EVERYONEABOUT HOW TO USE THE SOFTWARE EFFICIENTLY.3 CAPACITY WITHIN INSTITUTION SHOULD BE MANAGEDPROPERLY

CH7: Conclusion and future work: CONCLUSION A management information system is a system or process that providesthe information necessary to manage an organization effectively. MIS and theinformation it generates are generally considered essential components of prudent and reasonable business decisions. This report discuses all the activities that the Management Information System perform in our selected organization Standard Chartered Bank (Pakistan).The reports starts with the background history of the bank such as when it establish in Pakistan,the branches, pre and post era etc. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc tothe routine work including cash and payments record, updating of records, payroll and the processing of the complaints. These TPS holds all the activities from the manager

and employeesto the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the quality andsatisfactory services to their customers. Also includes the inter relations, of all the entities in thedatabase of the bank. ERD diagram represents all these relations. SUGGESTION The bank is using the IS very efficiently and increasing its profitability, but still there are manythings that should be improved.

With the increase in the technology, the bank should made its IS up-to-date for providing best services to their customers and attracting more customers andincreasing its productivity.

The security of these system should be made.

Credit cards system should be improved providing the unique facilities to their customers which the other banks has not yet introduce.