Cashless

Yes, you can request a refund from Thursday 11 July 2024 at 11 am until Thursday 25 July 2024 at 11.59 pm, on rockwerchter.be/cashless.

Visitors from outside the EU can request the refund from Monday 22 July 2024 at 11 am to Thursday 25 July 2024 at 11:59 pm. After this period has elapsed, no refunds will be processed.

Refunds are issued within a month of request. An administrative fee of 1 Coin is charged for refunds. You must register in order to request a refund.

(*Only Coins you have purchased will be refunded, see conditions of sale).

The refund fee is 1 Coin. Every refund is checked, which requires handling. This and other service-related costs are included in the refund fee.

If you use up all the Coins on your wristband or card, you do not have to pay a fee, of course. 

Tip: It's quite easy to have a Coin balance of 0 at the end of the festival so you don't have to request a refund. Say you have 0.3 Coins left. Via the QR Code, app or counter, you can purchase an extra 0.7 Coins. With 1 Coin, you can then purchase a drink in an R-Pet bottle or can, for example.

Are you having problems, with reloading Coins for example? Or are your pre-purchaqed Coins not linked to your tag after scanning your ticket? We are happy to help at any of our cashless helpdesks in the Festivalpark or in Central Park at The Hive. The cashless team is also available before, during and after the festival via [email protected].