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Livraison sous 1 à 3 jours.
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Questions les plus fréquentes
Vous trouverez sur cette page les réponses aux questions les plus fréquentes. Vous pouvez aussi vérifier le statut de votre commande ici.
Questions les plus fréquentes
Advent Calendar
Payment
Delivery
- Do I have to pay shipping costs?
- Which delivery options can I choose?
- How quickly will I receive my order?
My order
- I have not received an order confirmation, has my order been placed successfully?
- Something has changed with my order
- Where can I find the batch code on my product?
Returns
My account
- What are the benefits of a My Rituals account?
- What additional benefits can I unlock?
- How do I create an account?
Promotions
Product Information
- Will your old Limited Editions return?
- My product does not work as expected, what should I do now?
- How long can my products be kept?
Our Stores
- How will I know if a product is in stock in store?
- Are your promotions in store the same as online?
- Can I exchange my product in store?
Jing Aroma Diffuser
- What is The Ritual of Jing Aroma Diffuser?
- How do I use the Aroma Diffuser?
- How long does the fragrance bottle last?
Sustainability
Perfume Genie
- How to set up my Perfume Genie?
- My Perfume Genie doesn’t work anymore. What should I do?
- Does the Perfume Genie work without the app?
Business-related questions
Besoin d’aide ?
Contactez notre service de relation client sur l’un des canaux suivants. Nos conseillers répondront à toutes vos questions du Lundi - vendredi 09h00 - 21h00 Samedi - dimanche 10h00 - 18h30.
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