자주 묻는 질문(FAQ)

Returns can be requested until the 15th of January; for purchases made in Spain, the extended returns are until 31st of January. Check that the item is in perfect condition and returned in its original packaging, along with any accessories.

Unique items, created specifically for you, can only be returned if there is a manufacturing defect. In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact to ensure proper hygienic conditions. Depreciation could also be considered in this case.
Returns are only possible from the same country of delivery.

You can return your online order in a LOEWE store within the country or region where the product was delivered (except for department stores, outlets, wholesalers and franchises). Once a return has been received and inspected, a refund will be made within 15 days from the date of arrival at the LOEWE warehouse.

You can find the type of store in our store finder.

Timings vary according to the payment method. Once a return has been received and inspected, a refund will be made within 15 days from the date of arrival at the warehouse.

Refunds are only allowed for purchases made on loewe.com.

You can exchange items purchased from loewe.com within 30 days at a LOEWE store (except for department stores, outlets, wholesalers and franchises). You will need to show the delivery note provided with every purchase or the official invoice for your online purchase. The item(s) must be in their original condition, with original packaging and corresponding accessories.

You can find the type of store in our store finder.

Orders must be exchanged in the same country that your order was delivered. Exchanges cannot be made at outlets, franchises or department stores. A product is exchanged for one of equal or higher value.

You can exchange items purchased in a LOEWE store within 30 days at our stores (except for department stores, outlets, wholesalers and franchises). You must show the original receipt provided with every purchase. The item(s) must be in their original condition.

LOEWE stores within department stores are subject to the terms and conditions of the department store; you can find the type of store in our store finder.

We accept exchanges within the country or region of purchase. Exotics must be exchanged at the store they were purchased in.

LOEWE stores within department stores are subject to the terms and conditions as the department store; you can find the type of store in our store finder.