It's one thing to measure customer service, but how can you make it better? 🤔 You can't spell "mAke It better" with out some AI. 😉 Learn how AI can be a game-changer for improving the customer experience: https://sforce.co/4f9eUhl
Salesforce for Service
Software Development
San Francisco, CA 42,346 followers
Reimagine service and field service for the AI era. CRM + Data + AI + Trust.
About us
Service Cloud can help you scale support across every customer touchpoint, boost agent & mobile worker team productivity, and increase customer satisfaction with one unified AI platform. Join the Serviceblazer community to learn best practices, keep current with product innovations, and network with other service and field service professionals worldwide. Join the Serviceblazer community to learn best practices, keep current with product innovations, and network with other service and field service professionals worldwide.
- Website
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http://www.salesforce.com/service-cloud
External link for Salesforce for Service
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- San Francisco, CA
- Specialties
- service, field service, customer service, customer experience, ai, data, crm, trust, and contact center
Updates
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If you're looking for a field service platform, go with the #1 CRM. 🏆 Watch the "Why Salesforce for Field Service" webinar and learn why companies like TOMRA Collection choose Salesforce over standalone field service solutions. Watch on-demand: https://sforce.co/4eNYtXD
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Empower employees with the right info at the right time in one unified AI platform — Employee Service. 🔹 Employee Portal - Unlock employee self-service to take action, get support, and find resources in one AI-powered central place. 🔹 HR Service Console - Scale employee service with a single workspace for HR. 🔹 Prebuilt Integrations - Surface personalized and relevant employee data with integrations to Human Capital Management systems. See it in action: https://sforce.co/407jxo4
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A field service tech is often the only person from your business that customers see in real life. That's a lot of pressure to deliver a great experience — every time. Get an inside look into the world of a field service tech and see how to set them up for success: https://sforce.co/4dMTpSr
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Want to make your service operations more productive? Don’t miss our LinkedIn Live on October 24! Join Salesforce product experts Kate McArdle and Tim Casey for an inside look at Agentforce Service Agent, Service Plans, and Customer Experience Intelligence. Save your spot and get the insights you need to stay ahead.
Transforming Service: An Exclusive Look at Agentforce Service Agent + More
www.linkedin.com
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Employee Service is GA! 🙌 Salesforce reduced employee issue resolution from 48 hours to just 30 minutes. Learn how you can too with Employee Service: https://sforce.co/407jxo4
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Field service needs to be built on agility, safety, and efficiency. Salesforce Field Service does all of that and more. Join us October 17 to see how to boost productivity for your frontline workforce, lower operating costs, and transform your service experience with Salesforce Field Service. Save your spot: https://sforce.co/4dQEjeC
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Financial service institution customers are demanding more than ever before — keeping them happy, and loyal, is your number one priority. Learn how AI can help your organization: 🤝 Deliver faster, tailored service. 📈 Enhance service across all groups and teams. 😀 Delight customers and effectively meet business objectives. Get the guide: https://sforce.co/3zV9HL8
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Fascinating insights from Salesforce SVP, Innovation Strategies Michael Maoz. 👀
The future of Customer Service is as brand ambassador and a revenue generator. Here are a few tips on how to make it happen in a world of Autonomous AI agents that empower employees and customers.
The Sales-Boosting Secret: Why Customer Service is Your Best Bet
link.medium.com
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The latest edition of Service Cloud's monthly LinkedIn newsletter — Serviceblazer Spotlight — is now available. It's your one-stop shop for all things Agentforce Service Agent from demos to #DF24 content to Trailhead. PLUS get some #Serviceblazer inspiration, and much more.
What Are AI Customer Service Agents?
Salesforce for Service on LinkedIn