The rise of Gen Z and the capabilities of #genAI are reshaping customer service, and we are here to help businesses adapt to these shifts. Looking ahead, leaders must prioritize staying current with trends, implementing holistic support strategies, and enhancing customer care operations. Listen in to #McKinseyTalksOperations as partners Brian Blackader and Eric Buesing discuss trends, unified support strategies, and actionable steps for contact center leaders. Read the article➡️ https://mck.co/4bCMMkG 🎧 Apple: https://mck.co/4cIYmvw 🎧 Spotify: https://mck.co/4cSA1mV #CustomerCare #GenZ
McKinsey Operations
Operations Consulting
Connecting the boardroom to the frontline, transforming operations, and building resilience
About us
As a leader of your organization, you're facing challenges to your Operations across the value chain. Supply chains are being disrupted more often, inflation and price volatility loom over the global economy, a skills shortage is slowing productivity—all amid a moral and regulatory imperative to improve sustainability. McKinsey’s Operations Practice sits at the intersection of strategy, technology, and transformation to deliver sustainable, inclusive growth. We connect boardroom strategies to the frontline—infusing technology where and when it matters and rapidly delivering lasting transformations enabled by capability building. Operations are the connection between your organization’s strategy and its lasting success. Now, more than ever, companies that use operations to move fast and build new capabilities at scale are gaining competitive advantage.
- Website
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https://www.mckinsey.com/business-functions/operations/our-insights
External link for McKinsey Operations
- Industry
- Operations Consulting
- Company size
- 10,001+ employees
Updates
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As technological advancements and shifting workforce dynamics continue to reshape modern organizations, companies must adapt to remain competitive. Register to join the virtual conversation and explore 8 key organizational shifts that can help businesses achieve growth and innovation. Learn how to successfully transition to a project-based model, balance empowerment and autonomy, leverage external partnerships, and drive innovation and resilience in the workplace of the future. Register today ➡️ https://mck.co/3W9z1nZ
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Simply implementing #technology isn't enough to sustain productivity gains. We need a strategic roadmap and evolved operating models to achieve outcomes like sustainability, faster innovation, accessible products, higher customer satisfaction, and engaged workforces. Drawing insights from the Global Lighthouse Network, a collaboration between World Economic Forum and McKinsey & Company, Rahul explores the transformative power of machine intelligence and diverse technological solutions, discussing 6 key success factors crucial for scaling deployments and fostering sustainable growth. Watch Rahul's keynote here ➡ https://lnkd.in/eTGtUivN #IOTSWC24
🌟 The striking #IOTSWC24 opening #keynote by Rahul Shahani, Partner at McKinsey & Company, highlighted the necessity of integrating strategic roadmaps and evolving operating models to harness the full potential of technological advancements. 🌐 By referencing the World Economic Forum Global Lighthouse Network's playbook, Shahani effectively illustrated how achieving environmental #sustainability, #fostering innovation, improving #accessibility, enhancing customer satisfaction, and engaging workforces are critical components for modern business success. 💡📈 The session explored the rapid proliferation of machine intelligence, the importance of incorporating a range of technology solutions, as well as the 6 key success factors required to execute at-scale deployments and create sustainable and profitable growth: https://lnkd.in/dXcMvkby
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How can you achieve significant inventory improvements in the supply chain space? In the 2nd session of this 3-part series, join McKinsey expert associate partner Dr. Christoph Lennartz and Peter Budweiser, General Manager of Supply Chains at Celonis, for a fireside chat where they will discuss a real-life case study that explores the challenges and solutions encountered by a customer in the supply chain space, along with innovative strategies and the tangible benefits of effective supply chain management. Register today and join the virtual conversation➡️https://mck.co/3WhOKmd
Celonis X Mckinsey & Co Webinar on Optimizing Supply Chains: A Real-Life Case Study
celonis.com
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In the US, there's a pressing need for skilled labor in manufacturing. Can automation be the solution? By reducing low-skill roles and creating new technical jobs, it can. Learn how automation can elevate productivity, quality, and efficiency, all while opening new doors for our workforce➡️https://mck.co/3L4dw2J #Manufacturing #Automation #LaborShortage
Automation and the talent challenge in American manufacturing
mckinsey.com
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At the inaugural Rewired Mining Summit in Perth, industry leaders discussed the transformative power of AI and digital technologies in mining. The focus was clear: integrating AI to enhance efficiency and sustainability is not just a possibility but a necessity. Key takeaways: ▪️ Strategic tech integration: Align technology with business objectives to drive competitive advantage. ▪️ Phased digital transformation: Implement changes in manageable phases for real impact. ▪️ Focus on talent: Attract and upskill talent to keep pace with tech advancements. Read more from our Operations and QuantumBlack, AI by McKinsey experts Tino Grabbert, Eben van Niekerk, Cris Cunha, and Milan Korbel here ➡️https://mck.co/3XLFUOx #MiningIndustry #DigitalTransformation #AI #Sustainability #Innovation #AustraliaMining
Rewiring Australia’s mining sector | Australia & New Zealand
mckinsey.com
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Understanding the European Union's Carbon Border Adjustment Mechanism (CBAM) can position your business on the right side of the environmental regulation divide. Explore new opportunities and strategies to capture value while reducing costs and emissions in our latest blog➡️ https://mck.co/3RNDj2P #CarbonPricing #CarbonTax #CBAM #ClimateChange
New opportunities: Capturing value from CBAM regulation
mckinsey.com
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Thanks to everyone who joined Valerio Dilda and Gerard Assaf for our presentation on driving value from process mining to shape business transformation at the Celonis City Collab in Paris. For more insights on process mining and supply chain management, join the upcoming webinar series hosted by Celonis with our colleagues Dr. Christoph Lennartz and Ana Paula Calvo➡️ https://mck.co/4bp0NSX #Processmining #SupplyChain #Operations
Webinar series: McKinsey and Celonis Bring the Power of Supply Chain to Life
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As technology and talent intersect to shape the future of operations, our latest episode of McKinsey Talks Operations explores cutting-edge strategies for managing a multi-generational workforce. Listen in as host Daphne Luchtenberg is joined by McKinsey partner Julian Salguero, expert Tyler Freeman, and guest Lindsay DeVagno, VP of Human Resources at Keurig Dr Pepper Inc.. They discuss the challenges and opportunities of the evolving workforce landscape, the impact of technology, and effective leadership strategies to prepare operations for the future, including attracting and retaining talent, and leveraging technology for innovation. 🎧 Listen on Apple: https://mck.co/3RGBrZC 🎧 Listen on Spotify: https://mck.co/3KYVLBA #Workforce #Talent #McKinseyTalksOperations
McKinsey Talks Operations: Future-proofing operations: How tech and talent go hand-in-hand on Apple Podcasts
podcasts.apple.com
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McKinsey Operations reposted this
Will you be at this year's ProcureCon Asia in Singapore? Meet our procurement experts Kathrin Bormann, Shubham Pathak, Rodrigo Tizzei and Saurabh Pande, CSCP at booth 13 to discuss the latest trends and approaches to effectively track and reduce Scope 3 emissions, mitigate supply chain risks and manage volatility. To schedule a meeting at our booth, reach out directly to the above mentioned experts or follow the link: https://lnkd.in/eV_Dd8_t #procurement #digitalprocurement #ProcureCon #ProcureConAsia #purchasing #GenAI #SpendAnalytics #CarbonAnalytics #ProcurementTech
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