Lead and repeat: How to transform a big company
Startups feel like go karts when it comes to changing directions. They're reactive. They move fast. Change in a 12,000+ strong company is a whole other ballgame. The first thing I learned is that consistency, and repetition are key. When so many people are used to working in a certain way, they'll test your resolve to change things again, and again. Here are a few things I've tried to do in my job as President of PayPal:
- Set a destination. Communicate it simply.
- Repeat. Again, and again.
- Lead the way. Show how it's done. Get your hands dirty.
- Build a new value system, where doing more with less is rewarded, vs. creating fiefdoms.
It's such an exciting time at PayPal. Design, Engineering, Product, and Marketing talent is flocking back. I'm working on the most exciting products and experiences I've ever worked on in my life, and our focus on helping merchants and retailers of all sizes grow their business, and consumers do so much more with their money is so rewarding.
As we work through this transformation, I'll report back here from time to time, and share the progress we're making. I'd love to hear from you. Have you transformed a big company? How have you done it?
(Photo: Sean MacEntee, Flickr)
Vociferous anti Trumper …
10y"Lead and repeat." That wold be what Johnny Ho is doing to eBay, right? Regardless, shill bidding fraud is endemic on most nominal-start auctions by professional sellers and eBay Inc. is demonstrably the greatest calculated facilitator of such fraud on consumers that the world is ever likely to know ... The ugly reality of eBay Inc.: eBay's crooked auctions marketplace ... bit.ly/11F2eas eBay Motors: Auction Fraud Galore … bit.ly/I2gTEU eBay's clunky, unscrupulous "PreyPal" ... bit.ly/UVXx53 The ongoing joke of it all ... bit.ly/YvxFEg Fun quotes from the eBay executive suite ... bit.ly/12xvzyA
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11ythe more you warkhard you will enjoy the reword never say your hands are so softy to wark hard
IT
11ycan David Marcus explain to me that why his paypal company refuse to give my own money and 1000s peoples too upto 180 days? Is he and his company filled up with crooked ideas to make unfair T&C then make the interests of their victims money? I have been trying to get contact details and what are the specific reasons of why my money kept by these paypal crooks and so far no informations at all. They just using slow legal systems, not giving informations to delay to keep the clients money and refusing to pay them even against to UK laws and electronic money transfer law 2011 there are millions of ebay and paypal customers, if paypal keeps their 100.000 clients money for £1000 for six months then, can you imagine that £100 million interests of 6 months while these crooked paypal makes? the paypal refuse to give the interests to the clients too..