Bringing customers and agents from ‘Disgruntled’ to ‘Gruntled’, people are loving Zoom Contact Center with AI Companion ✨🙌
Zoom on Its 246% Spike In Contact Center Deals & the Third Wave of CCaaS 💹 CX Today's Charlie Mitchell hosts Chris Morrisey, Head of CX Sales at Zoom. Broadcast from #CCW24 in Las Vegas, we first discuss Zoom’s 246 percent year-over-year (YoY) spike in #CCaaS deals worth $100,000 in annual recurring revenue (ARR). From there, we consider: 🔴 The third wave of CCaaS platforms 🔴 The benefits of a unified platform for CCaaS 🔴 Zoom’s “gruntled” customer slogan 👉 https://lnkd.in/eH-GH7gH #cx #cxnews
📈 225 Million Views/Year I 📊Fractional CMO I 🧪Marketing Data Scientist I 💼 AI- Marketing Automation I 📊 21000 + Mktg. Tests I 🎯B2B Digital Strategy I 🧪GTM Strategy I🚀AI-Martech I 💡eCommerce I 🧪Edtech I 💼
1wZoom, It's inspiring to see how Zoom Contact Center is leveraging AI technology to redefine customer service and enhance user experience. In today's digital age, it's crucial for businesses to ensure seamless communication between agents and customers. It's clear that the incorporation of AI Companion in your services has resulted in a significant improvement in customer satisfaction levels. As someone deeply involved in digital marketing and content creation, I believe that such innovative solutions are integral for the future of customer service. Keep up the great work, ZoomZoom!