Walk in Drive Interview for Customer Service Representative at WIPRO. ( FRESHERS & EXPERIENCED)
🙌🙌 || SHARING IS CARING || 🙌🙌
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Address- Walk-in date: July 16th, 2024
Time: 10:30 am - 1:00pm
Venue: Building 2, Candor Techspace,
IT/ITES, SEZ, Tikri, Sector 48, Gurgaon - 122001
Work Experience:- 0-30 Months
Job Family:- Customer Service Representative
Role Definition- Customer service through calls.
Ensure timely and accurate service delivery at defined productivity levels.
* Build client and domain
knowledge to be able to deliver resolution in the first conversation.
Ensure adherence to client
Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
• Maintain internal and client
level delivery quality on calls,
knowledge to be able to deliver resolution in the first conversation.
Ensure adherence to client
Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer
effort.
* Maintain internal and client
level delivery quality on calls, chats and email conversations.
* Adhere to customer service
attendance and accountability policies.
Execute issue / query resolution and ensure proper documentation and follow-up. Identify, share and support operational improvements.
Relevant Experience: Excellent communication skills.
Should be flexible to work in
rotational shifts.
Proficient in computer usage and basic knowledge of MS Office.
• Defined career roadmap that offers growth opportunities.
* Performance based incentive
program.
* Investment in talent development and skills enhancement.
Work life balance with any 5 day work week.
Collaborative environment with best in class professionals.
Working Conditions:- Flexibility to work in 24*5 shifts (5 days working)
Education Skills:- Graduates in B.Com, B.A,
BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.)
Full time MBA, BE, and B. Tech graduates should have minimum 6 months of BPO experience.
Work Location:- Gurgoan
📍NOTE:- Mandate to carry hardcopy of resume,your original ID Card (Aadhaar and PAN) and final (Double) vaccination certificate.
For More Info Connect Here: https://lnkd.in/d52x4hDY
Thanks,
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