Listening is a skill that we can all learn to do better, but truly listening to your guests at a hotel is even more important as you can unlock the ability to really surprise and delight them. I have been encouraging our customers to train their staff to both listen and take down detailed notes whenever possible.
Imagine checking into a hotel and finding that the extra pillows you love or your favorite bottle of wine is already waiting in your room. These small gestures show guests that they are valued and remembered, enhancing their overall experience.
To achieve this level of personalized service, training staff to capture and act on guest preferences is crucial. It’s about creating memorable moments that make guests feel special and appreciated. Mews is making this easier than ever by providing tools that help hotels track and utilize guest information effectively.
Through detailed notes and attentive listening, hotels can turn routine stays into exceptional experiences, fostering loyalty and encouraging repeat visits. Investing in staff training and the right technology can transform guest interactions, ensuring that every stay is uniquely tailored to each individual’s preferences.
So, the next time a guest checks in, let them be pleasantly surprised by how well you know them. Listening isn’t just about hearing words; it’s about understanding and acting on what your guests truly value. With Mews, creating these unforgettable moments is simpler than ever.
I hope you like Easter Eggs! We have been talking about AI for a while now, but we are starting to see real features getting deployed inside Mews available to all customers.
Let me talk you through the latest exciting release.
Founder & CEO @ hushh 🤫, ex-Google Director of Product - Core Developer & ML, GPU TPU AI/ML Infra, Board Member, Tech Advisor & Investor, ex-Microsoft AI, Splunk AI/ML, E&Y / Capgemini, UBS, ING, Adobe, Sun
2moGreat one to catch on device ML enthusiasts - Sachin rock’s in multiple ways ! 🎶 🤫 Apoorv Bedmutha Yash Makan Rohan Sidankar fyi