Temu’s Post

It's been almost a month since I received a package on May 26. My item was missing a part, so I called Temu support online and via phone to request that you send me the missing part. I told them exactly which part was missing by showing them a picture of the missing part. I was only getting an answer from their customer that someone would get back to you within 24 hours. But none did. And I spent almost every other day on their site chatting with their support team and giving the same answer. They will get back within 24 hours. After two weeks of getting the same answer, I returned the item and requested my refund. I shipped the package back, and the warehouse received a quality check on Jube 11th. But I'm still waiting for my refund. I have been calling them almost every other day and talking online about the refund status, but they keep saying that the warehouse is doing a quality check. Today, June 19, I have been waiting for over an hour over the phone to talk to the Supervisor, but she was not able to resolve my issue 

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