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Dear Temu Team, I am writing this as a last resort after exhausting all other options. For over three months, I have been waiting for a refund for items I returned to Temu. Despite following all the necessary steps and returning the items promptly, I have yet to receive any clear timeline or confirmation of when I will be refunded.Key Issues: Lack of Communication: I have repeatedly contacted Temu’s customer support via chat, but each time I am met with automated responses. No Access to Management: I have requested multiple times to speak with a supervisor or someone in management, but these requests are never fulfilled. Empty Promises: I am consistently told that I will receive an update within 24 hours, but this never happens. This has been going on for three months, with no resolution in sight. I am urgently seeking assistance from a senior member of the Temu team to resolve this matter. I hope that this public post will draw attention to my situation and prompt action from someone who can actually help. I would appreciate direct contact from a senior representative to finally address this issue.
WMS Project Manager –Supply Chain, Warehouse & Transportation
2moIt's been almost a month since I received a package on May 26. My item was missing a part, so I called Temu support online and via phone to request that you send me the missing part. I told them exactly which part was missing by showing them a picture of the missing part. I was only getting an answer from their customer that someone would get back to you within 24 hours. But none did. And I spent almost every other day on their site chatting with their support team and giving the same answer. They will get back within 24 hours. After two weeks of getting the same answer, I returned the item and requested my refund. I shipped the package back, and the warehouse received a quality check on Jube 11th. But I'm still waiting for my refund. I have been calling them almost every other day and talking online about the refund status, but they keep saying that the warehouse is doing a quality check. Today, June 19, I have been waiting for over an hour over the phone to talk to the Supervisor, but she was not able to resolve my issue