TSIA’s Post

Curious about AI in Customer Success but not sure where to begin? 🤔 Let’s break it down 👇 #AI is transforming customer success in powerful ways—but it’s not about replacing the human touch. It’s about working smarter. 🧠 ✅ Stay ahead of rising expectations: Automate interactions and predict customer needs with precision. ✅ Keep your values front and center: Use AI to enhance your strategies, hitting KPIs faster without compromising your core. ✅ Empower your team: Foster curiosity and experimentation so everyone feels confident leveraging AI. ✅ Choose tools wisely: Match solutions to your needs and seamlessly integrate them into your workflow. 🔍 Here’s how leading companies are using AI to win big: Menlo Security Inc.: Captures customer usage insights like a pro. Harri: Equips CSMs with richer, actionable data. Popmenu: Leverages health scores for data-driven, personalized engagement. With Gainsight’s AI Scorecard and Cheat Sheet, these businesses are turning raw data into real results. Ready to make AI work for you? 💡 Start your journey with our quick-start guide to AI in customer success: https://lnkd.in/g9QpXqzJ #CustomerSuccess #GainsightAI

Happy New Year everyone! I have started writing on my site as one of the many things I want to do differently this year. Here is my first article, hopefully it gives you some ideas on how/where you can leverage Gen AI with Customer Success and Support to maximum effect in 2025. A nod to a few tools I really like as well: UpdateAI and Ask-AI -- you should definitely check them out! Need help talking through any of these topics? DM me. https://lnkd.in/gHM3GXtB #customersuccess #genai #winning

Top 3 ways Customer Success Managers should be leveraging AI right now: Register below:

The future of Customer Success is evolving fast, and 2024 brings some exciting changes. From AI-driven insights to increased revenue expansion opportunities, it’s clear that Customer Success teams will need to be more dynamic than ever. I just read this great article predicting key trends for the upcoming year, definitely worth a read if you’re in the industry or thinking about how to enhance your team’s impact. What do you think will be the biggest shift in 2024? Let’s discuss!👇🏾 #CustomerSuccess #FutureOfWork #AI #CustomerRetention #RevenueGrowth

🚀 The Future of Customer Success: AI Agents in 2025 Customer Success is evolving, and AI agents are at the forefront of this transformation. 🌟 This article dives into how AI-powered tools are reshaping the way Customer Success teams operate, enabling them to: ✅ Proactively manage accounts ✅ Deliver hyper-personalized experiences ✅ Scale customer engagement without sacrificing quality 💡 Imagine an AI agent that identifies churn risks before they happen, recommends upsell opportunities, and streamlines repetitive tasks—freeing up your team to focus on what matters most: building relationships and driving value. 🔗 Read the full article here: AI Agents in Customer Success: What to Expect in 2025 - https://lnkd.in/gQ_pcypf How are you preparing your Customer Success team for the AI revolution? #CustomerSuccess #AI #FutureOfWork #CustomerExperience #CSM

Gainsight’s State of AI in Customer Success for 2024 This in-depth study explores how AI is revolutionizing customer success strategies worldwide. Key findings include: - More than 50% of customer success organizations use AI to improve productivity. - Startups and large enterprises are at the forefront of AI adoption. - AI is optimizing onboarding and engagement processes, making them more efficient and effective. AI has the potential to significantly impact customer success. This report provides valuable insights if you're interested in staying ahead of the curve and leveraging AI's power. #CustomerSuccess #AI #Innovation #Gainsight #TechTrends Check out the full report here: 

Let’s talk about how AI is shaking things up in customer success. At Maven AGI, we’ve been seeing how AI helps teams scale without losing that personal connection. Here’s a quick breakdown: 1. Real-Time Personalization – AI responds instantly, with insights tailored to each customer. 2. Action-Oriented Support – Automates the small stuff so teams can focus on what really matters. 3. Empathy at Scale – AI is helping deliver those personal, human touches—at scale. Want to hear more about this? Check out our CEO’s latest take on how AI is transforming the customer journey. Dive into the full post for more insights. https://lnkd.in/eHBwdhCa

🌟 From Skepticism to Advocacy: The Role of AI in Customer Success 🌟 Customer Success used to be all about personal connections and building relationships. But with advancements in technology and growing customer expectations, the role has significantly evolved. Initially, there was hesitation about using AI, with concerns that it might make interactions feel less personal. However, AI tools have proven to enhance the human touch rather than replace it. AI now handles repetitive tasks like crafting personalized follow-up emails, flagging customer sentiment, and predicting churn risks. This allows more time to focus on what truly matters: maintaining genuine relationships with customers. Here are some ways AI is effectively integrated into CS strategies: ✅ Suggesting next steps in communication ✅ Flagging customer sentiment ✅ Predicting churn risks ✅ Streamlining onboarding processes ✅ Optimizing customer support responses ✅ Customizing learning resources The result? Greater efficiency without losing the personal connection. 💡 AI Tip: Use AI as a guide, not the final say. Always personalize recommendations based on the unique knowledge of the customer. How has AI been used in your CS strategy? Let’s share insights! 👇 https://lnkd.in/gt32DA7T #CustomerSuccess #AI #CSM #AIAutomation #CustomerEngagement with Jenny Campbell and Velaris.

Perspective: Customer Success and the role of AI…

Discover how AI is transforming customer success teams in our latest resource. Learn about the benefits and opportunities it offers for enhancing customer relationships. #AI #customersuccess #enablement