TSIA’s Post

Top 3 ways Customer Success Managers should be leveraging AI right now: Register below:

🤖 AI should be a tool, not an employee. Organizations must recognize that AI technologies should complement rather than replace human interaction. This is why collaboration and empathy are key in the AI-driven world of customer success. This stuff isn’t easy, which is why we have Jeff Beaumont on the show to explore the significance of collaboration and empathy in an AI-driven world and discuss his insights into challenges facing customer success teams, the limitations of WYSIWYG tools, and much much more! Tune in now 🎧 https://hubs.ly/Q02mpHDD0 #videovoyagers #customersuccess #edgeofai

This was a really fun interview! I put my CS Ops hat on and while AI can help with a lot, there are still many areas that require manual intervention (creating Salesforce fields, integrating data). This can be a reflective exercise to consider the ways we can adopt AI now, the ways we WANT AI to assist, and the ways that we need to automate because it'll be quite some time before AI can benefit us. Also, keep in mind that just because AI cannot integrate data (e.g., between SFDC and _____ system), doesn't mean it's useless. Break down the project and see that, out of 10 steps, AI can assist with three of them: evaluate the messyness of data, find themes in a data dump (ChatGPT4 FTW!), and documentation, for example!

Gainsight’s State of AI in Customer Success for 2024 This in-depth study explores how AI is revolutionizing customer success strategies worldwide. Key findings include: - More than 50% of customer success organizations use AI to improve productivity. - Startups and large enterprises are at the forefront of AI adoption. - AI is optimizing onboarding and engagement processes, making them more efficient and effective. AI has the potential to significantly impact customer success. This report provides valuable insights if you're interested in staying ahead of the curve and leveraging AI's power. #CustomerSuccess #AI #Innovation #Gainsight #TechTrends Check out the full report here: 

The future of Customer Success is evolving fast, and 2024 brings some exciting changes. From AI-driven insights to increased revenue expansion opportunities, it’s clear that Customer Success teams will need to be more dynamic than ever. I just read this great article predicting key trends for the upcoming year, definitely worth a read if you’re in the industry or thinking about how to enhance your team’s impact. What do you think will be the biggest shift in 2024? Let’s discuss!👇🏾 #CustomerSuccess #FutureOfWork #AI #CustomerRetention #RevenueGrowth

Been a while but started reading… here’s a great article about AI’s influence in client success. It tells a lot about how we can use AI in providing the best insights to customers and help them make better decisions. Data has always been in the picture, now more than ever with AI but still cannot replace the human aspect of delivering it. Building trustworthy relationships is the foundation to long-term success. AI can’t do that! https://lnkd.in/gfWisYM6

🌟 From Skepticism to Advocacy: The Role of AI in Customer Success 🌟 Customer Success used to be all about personal connections and building relationships. But with advancements in technology and growing customer expectations, the role has significantly evolved. Initially, there was hesitation about using AI, with concerns that it might make interactions feel less personal. However, AI tools have proven to enhance the human touch rather than replace it. AI now handles repetitive tasks like crafting personalized follow-up emails, flagging customer sentiment, and predicting churn risks. This allows more time to focus on what truly matters: maintaining genuine relationships with customers. Here are some ways AI is effectively integrated into CS strategies: ✅ Suggesting next steps in communication ✅ Flagging customer sentiment ✅ Predicting churn risks ✅ Streamlining onboarding processes ✅ Optimizing customer support responses ✅ Customizing learning resources The result? Greater efficiency without losing the personal connection. 💡 AI Tip: Use AI as a guide, not the final say. Always personalize recommendations based on the unique knowledge of the customer. How has AI been used in your CS strategy? Let’s share insights! 👇 https://lnkd.in/gt32DA7T #CustomerSuccess #AI #CSM #AIAutomation #CustomerEngagement with Jenny Campbell and Velaris.

A special thank you to all who commented/contributed your thoughts when I posted/crowdsourced input on Support and Success alignment 2 weeks ago 🤩 👏 ChurnZero included it in their blog recap of TheLoops webinar we cohosted with them. As we see both Support and Success change and adopt #AI, I know this won’t be the last time you’ll read on this topic! https://lnkd.in/gnidUjhv #CX #CustomerRetention #CustomerExperience

🔥 #CustomerSuccess is more important than ever for driving growth! 💼🚀 Shoutout to Shari Srebnick at Forrester for writing an awesome piece about how #ZeroIn24 highlighted the game-changing role of Customer Success as a strategic driver. AI 🤖, digital strategies, and data are leading CS to the forefront of C-Suite priorities! 📈✨ Curious how your team can leverage these trends? Let’s connect and chat about how ChurnZero can help! 💡💬 https://lnkd.in/dBdumVfQ #CustomerSuccess #CSLeadership #AI #ChurnZero #2025Vision

Let’s talk about how AI is shaking things up in customer success. At Maven AGI, we’ve been seeing how AI helps teams scale without losing that personal connection. Here’s a quick breakdown: 1. Real-Time Personalization – AI responds instantly, with insights tailored to each customer. 2. Action-Oriented Support – Automates the small stuff so teams can focus on what really matters. 3. Empathy at Scale – AI is helping deliver those personal, human touches—at scale. Want to hear more about this? Check out our CEO’s latest take on how AI is transforming the customer journey. Dive into the full post for more insights. https://lnkd.in/eHBwdhCa