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Want to build an AI powered video conversation with a digital twin in 5 minutes? Read our tutorial👇

AI tools can be leveraged for many practical text analytics’ use cases but as we navigate this new landscape, learning from the past of text analytics will ensure we don’t repeat past mistakes. Check out our CX experts’ key learnings that teams should keep in mind as they apply Large Language Model-powered Generative AI tools in our latest POV below. https://lnkd.in/eCPR8eAH #Ipsos #CX #AI

Understanding the Basics: Generative AI vs. Conversational AI 🤖 Are you a bit confused about the differences between Generative AI and Conversational AI? Let's clear things up. Generative AI: ✨ This type of AI generates content, whether it's text, images, or even music, based on the data it's been trained on. It's all about creating something new from scratch. Conversational AI: 💬 These are the chatbots and virtual assistants that make our lives easier. Conversational AI focuses on understanding and responding to human language in a way that feels natural and engaging. 💡 Key Difference: Generative AI creates content autonomously, while Conversational AI engages in interactive dialogue with users.

On the back of a powerful masterclass delivered at Frankwatching's conversational conference in September, Conversational Design Institute's Jasper Klimbie and Verint's Bas Hiemstra will be delivering an exciting webinar on November 14th titled 'Conversational AI - Lessons from the Real World' 🌍 A teaser from our blog announcement on this session: "The rise of LLMs promises much and gives the world of Conversational AI a new lease of life. The ideal of automating all possible customer questions seems a matter of time. But reality is stubborn - it turns out that existing and new challenges can still throw a spanner in the works." That's what this webinar is about. Join us and register here ⬇️ https://hubs.la/Q02VfSSN0 Wanna know what will be covered? Head over to our blog here ⬇️ Conversational AI - Lessons from the Real World https://hubs.la/Q02VfSsz0 #cdi #chatbots #aiassistant #llms #conversationalai #cai

In the past few months I've seen so many opinions on how to design for AI - some of them good, some of them quasi-useful, most of them: pure marketing speak. We just released a conversational AI guide with the main insights (and rationale) we've been using in our work in the past few months. Inside you can find: 📈 Gains AI can deliver on cost reduction and user satisfaction 🚀 Cases on how companies use conversational AI 🖌 Design principles which can serve as the main blocks for building meaningful dialogues. ❓ Things to consider when building your solution (e.g., dev options and strategic questions). The main take-away: AI is ushering us into a paradigm shift where the focus will be on designing meaningful dialogues instead of static user journeys. You want to download the guide here: https://lnkd.in/dHaYirau #conversationalAI #designAI #ai #futureofdesign

Gregory Kamradt, one of the leading voice in Generative AI, has just released his report on “Conversational AI for Work” And guess what? Albus made it into the list of "Top 40 Companies” to watch and network in this space. (report link in comments) But you might ask - why do we need something like conversational AI at work? Well, in today's workplace, we deal with more information than ever before The challenge is no longer about lack of information - your team already has access to all that data, SOPs, best practices, past performance and a lot more. The real issue is 𝐚𝐜𝐜𝐞𝐬𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐨𝐟 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧. We are constantly context switching our brains and the apps we use. Information is siloed across so many apps and folders. In such cases, how do you make sure that any information is easily accessible to your team? As Greg mentioned, years of unstructured tribal knowledge documented by experts should not be locked behind poor performing keyword search. This is where conversational AI comes in. Solution like Albus, helps you to make information across your work apps easily accessible for the entire team. You don’t have to “remember” or “search” for information. All you need to do is ask Albus and when you ask a question, Albus analyzes all your sources and finds the right answer. And with Albus, our goal is clear - finding information should not be a task.

➡️ Learn all about #conversationalAI, Click the link to read the full #blog post. (https://lnkd.in/efNiSK2j) In this below latest blog post, you'll gain valuable insights on: 🔵 What conversational AI is and how it works 🔵The different types of conversational AI and their applications 🔵The key benefits of implementing conversational AI in your business 🔵Practical steps to get started with Conversational AI Share your thoughts on conversational AI in the comments below! #CustomerExperience #AI #MachineLearning #Chatbots #BusinessTransformation #FutureofWork #CX #CustomerSupport #MarketingAutomation #ArtificialIntelligence #CustomerSuccess

What if you could revolutionize customer service and employee productivity with cutting-edge AI technology? In this episode of Customerland, I sit down with Gopi Polavarapu, the Chief Solutions Officer at Kore.ai, to unravel the transformative journey of a company that’s literally at the forefront of conversational AI. Want to know where AI is headed and how your organization can deploy it? Give a listen. https://lnkd.in/eU2qqHpt

Quality is King!👑 AI quality is a huge differentiator for why many conversational AI projects fail 📉. If you have five minutes to spare and want to learn more about what's cooking in the world of conversational AI, I recommend reading this great interview from @Nordic Capital with our founder and CEO. "We should not underestimate the number of organisations trying to utilise AI and being unsuccessful. With AI, quality – how often it works and the extent to which it solves a problem – is a huge differentiator."

Conversational AI is different from traditional chatbots - How? 1. Conversational AI doesn’t need to follow a set menu system, it can infer a customer’s intent from the questions they ask and help find the best solution quickly. 2. Conversational AI can solve routine issues quickly or seamlessly hand over to a human agent when a personal touch is needed. 3. Conversational AI can speak multiple languages fluently and instantly. Improve your customer service with conversational AI from EDC. https://lnkd.in/dDHXXBXD #ConversationalAI #ChatBots #edc