Satair’s Post

What do the most successful customer education academies have in common? Learn from an Industry Expert: Sumeru 'Sumo' Chatterjee 🤞🏽 analyzes 200+ cases & shares actionable strategies for your customer education program. Gain invaluable insights and real-world examples to elevate your training game from this on-demand webinar! https://lnkd.in/d3yPJa5B

One of the most simple concepts that we make so difficult. Provide vehicles and a process that people actually like. Sell the customer the way they want to be sold. We reduce sales resistance, create more sales, make more money and have the most satisfied customers. How are you keeping the sales process fresh and efficient for your customers? If you're not sure, we can help.

SERVICE-FOCUSED PRESENTATIONS Ask yourself this: Can you live up to the expectations of good customer service in your presentations? Think about the things that characterize great service. Then present with a service mindset. Meet the needs of your audience. For inspiring training, reach out to [email protected]. #preparationiskey #meetneeds #servicemindset #customerservice #leadershiptraining #goodstuff

To quote Warren Edward Buffett ”skills, unlike currency, are inflation-proof”. Take the opportunity to improve your skills in Aurora TeleQ! #itsabouttime #saas #ucaas #cloudpbx #management #collaboration #gp #primarycare #hospital #NHS #customerservice #innovation #quality #spain #italy #netherlands #sweden #europe #dentalcare #healthcareinnovation Aurora Innovation Aurora Innovation BV Aurora Innovation España Aurora Innovation PT Aurora Innovation Suomi #customerrelations

Is your organization delivering an exceptional customer journey yet? BSI has introduced the new Service Excellence Kitemark™ to help you elevate your customer service offering. This Kitemark™ incorporates both British and International Standards, covering customer service, complaints management, and service excellence. Download the client guidance or contact me to discover how this scheme can help you embed best practices throughout your operation. #ServiceExcellence #CustomerExperience #ComplaintsManagement #BSI #Kitemark #CustomerJourney

It goes like this: The workshop operates using modern scheduling systems with excellent organization, follows high-quality standards, and strives for excellent customer service. AND customers did not show up for their service appointments. Such situations are frustrating for everyone involved in the workshop and cause loss of revenue, delays, and wasted resources. -What steps must dealers take to reduce the probability of no-show-ups?  -Do good practices exist to handle such situations effectively? -Can we measure the impact and do a forecast?  -Is the role of DMS considered significant? Recently, this topic made me more aware and encouraged me to examine it more deeply. I plan to share my findings soon. Stay in touch!

Unlock the power of Closer with our exclusive 1:1 training sessions led by our expert customer success team! 👩🏻💻 Dive into essential tasks such as configuring your account, inviting collaborators, and personalizing your letterhead and default settings. Secure your training slot today > https://lnkd.in/gUpd_qg6

Did you miss our latest webinar? If you missed out, don’t worry! You can now access the full webinar recording from our last webinar, "Packaging Testing: Establishing Repeatability and Consistency." This webinar discusses three tests using a motorized topload tester: 📦 The force when the container is compressed to a certain displacement. 📦 The deflection when the container is compressed to a known force. 📦 The point of deformation or failure when a container is compressed. Watch here: https://hubs.la/Q02DGhst0

It's helpful to educate customers throughout every stage of the relationship lifecycle - especially in the early days, weeks or months prior to the first sale. But there are common missteps. What can you do to avoid them? Check this first installment of "Customer Ed Nuggets" - short takes with professionals in customer education - from Talented Learning - Research and Consulting. Thanks to Nick Eriksen, CTO and Founder of Eurekos for joining me on the maiden voyage of this new video series! #cx #presales #customereducation #lms #marketing

Managing the different priorities and interests of key stakeholders in a deal cycle is essential, especially in today’s macro environment. You have to get buy-in from the economic and technical buyers in order to get the deal across the line, but what about other internal parties who are tasked with implementing what you are selling? You have to be able to sell the vision of the future state and positive business outcomes to all parties involved. Closing your deal is not the finish line, but really just the second leg of the race. Your ability to create a successful implementation, deployment and adoption is the key to customer satisfaction, expansion and ultimately NRR. So how do you weave this all together to satisfy the needs of the economic buyer, technical buyer and implementation buyer while also creating urgency and a compelling reason to move forward with the purchase? Find out as part of Ascender’s upcoming webinar around “Attaching to Buyer Priorities: Navigating Multiple Stakeholders” on March 1st at 9 AM MT. Register here: https://lnkd.in/gYYVuF9v #AscenderPartner