This week’s episode of The Nordy Pod is all about the core of our business — sales and service, which are inextricably linked here at Nordstrom. First, Pete talks to Jessica Cloutier, our vice president of selling programs and services, to learn more about the training and tools we provide our salespeople to help our customers with all their shopping needs. Then, Pete connects with three of our top salespeople — Ferdi Ellazar, Kathleen Healy Twistol, and Hicham Ziboukh — who talk about their backgrounds, their approaches to providing exceptional customer service, and the motivation behind their work. Tune in to learn more about the variety of ways we work to serve our customers: https://bit.ly/4eo0jiD
Nordstrom’s Post
More Relevant Posts
-
We are proud to share that nordstrom.com and nordstromrack.com recently received five stars in America’s Top Online Shops ranking, a partnership between Plant-A Insights Group and USA TODAY. This recognition underscores our dedication to helping customers discover new favorites through our thoughtfully designed online experience. From intuitive website and app navigation to seamless purchasing and exceptional customer service, we strive to enhance the digital shopping experience so our customers can look forward to finding something new every time they shop with us. Thank you to our loyal customers for your reviews, and to our dedicated employees for your unwavering commitment to excellence. Learn more on USA Today: https://lnkd.in/eBU-_DEU
-
-
This week on The Nordy Pod, we’re taking a deep dive into an integral part of our business – the Rack. After starting out in the basement of our downtown Seattle store, Nordstrom Rack has grown to more than 250 stores across the country (plus a website and app), where we offer great brands at great prices to our customers. To tell the story about the history behind our off-price division, Pete talks to Sue Tabor, an early leader of Rack, who was instrumental in expanding our brand and product offering. Sue grew Rack sales by 1,200% during her tenure and helped shape it into the cornerstone of our business that it is today. Then, Pete talks to Gemma Lionello, the current president of Nordstrom Rack, who’s been with our company for over 36 years. Gemma tells Pete about her background, our strategy for the Rack and the work that goes into opening a new store. To round out the episode, Pete travels to our store opening in Elk Grove, California, to speak with customers and employees about why they enjoy shopping and working at the Rack. Pete even does some shopping himself! Tune in to get an in-depth view into our Rack business: https://bit.ly/3zrBeTZ
-
We are joining the global celebration of Hello Kitty's 50th anniversary with an immersive pop-up shop. Step into the whimsical world of Sanrio, Inc. and discover a wonderland of items featuring Hello Kitty and her closest friends! This colorful shop brings together a fun curation of products for everyone across categories from fashion to home, including unique exclusive-to-Nordstrom collaborations with some of our favorite emerging brands and designers. Check out this limited-time shop at four Nordstrom locations around the country and online through the end of summer, with an expanded assortment and experience at The Corner at our Nordstrom NYC Flagship: https://lnkd.in/gYBzZycu #Nordstrom #HelloKitty50 #NordstromNYC
-
-
-
-
-
+3
-
-
Join us in giving a warm welcome to the 90 trainees who are participating in our Retail Leadership Training Program! Last week, these individuals embarked on a comprehensive 10-week training program across our stores nationwide, where they will enhance their business acumen, develop valuable leadership skills, and gain well-rounded experience. Upon completing the program, these trainees will step into Assistant Department Manager roles within Nordstrom or Nordstrom Rack stores in their local areas. We're incredibly proud to support their growth and look forward to seeing the positive impact they will make. #RetailLeadership #FutureLeaders
-
-
It was an honor to support last week's second annual HBCU Professor Retreat, hosted by ICON360 and Pensole Lewis College in New York City. This event brought together industry leaders and HBCU faculty for solution-focused conversations to advance HBCU students in the fashion industry. On Juneteenth, we hosted the panel "Empowering Student Career Paths: From Campus to Nordstrom," where our HBCU alumni employees shared their personal experiences and discussed recruiting, talent, and networking opportunities. As part of the two-day retreat, we welcomed professors to the Nordstrom NYC Flagship for Industry Day, showcasing various career paths through more intimate discussion sessions with our leaders and employees. The program culminated in a networking luncheon which brought together meaningful connections and conversations between the visiting professors, Nordstrom leaders, and industry colleagues. We're committed to fostering talent and creating pathways for HBCU students and we look forward to continuing building on this impactful work. Thank you to everyone who participated!
-
-
-
-
-
+7
-
-
Meet Tanner Richie and Fletcher Kasell, the duo behind Tanner Fletcher—a brand that transcends traditional boundaries. The recent finalists of CFDA's Emerging Designer of the Year award share their pursuit of breaking down gendered fashion and spreading joy through style and collaboration. Read it on our editorial platform, The Thread: https://lnkd.in/gRnt6cUS
-
No one knows the rules of style better than Jian DeLeon—just ask Esquire magazine! As our men's fashion director, Jian combines his deep knowledge of fashion history and editorial experience from GQ, Complex, and Highsnobiety to bring unparalleled expertise to the Nordstrom team. Read more about his insights on personal style in this exclusive interview with Esquire: https://lnkd.in/gKDDr5yB
No One Knows the Rules of Style Better Than Jian DeLeon
esquire.com
-
Earlier this week, we partnered with the Cut to host the “How I Get It Done” panel at the Nordstrom NYC Flagship. Moderated by Cut editor-in-chief Lindsay Peoples, the beauty-focused panel featured industry experts including PATTERN Beauty co-CEO Christiane Pendarvis, content creator Simi Muhumuza, and Purlisse and YENSA founder Jennifer Yen. The conversation focused on the advice these entrepreneurs would share with their younger selves, lessons learned as they’ve dealt with criticism and failure, and of course, their personal beauty product picks. Thank you to everyone who joined us for this event! Read the highlights on The Cut: https://lnkd.in/gsHcAzib #NordstromNYC
-
-
We're thrilled to welcome 28 new corporate interns from all over the country who will join our team at our headquarters in Seattle this summer! Representing finance, technology, operations, and fashion design, these talented individuals are ready to dive into real-world challenges, learn the ins and outs of our business, and contribute to shaping the future of Nordstrom. Over the next 10 weeks, our interns will bring fresh perspectives to drive innovative business solutions and design the next big trends. Please join us in giving them a warm welcome and cheering them on as they embark on this exciting journey! Learn more about our Early in Career opportunities: https://lnkd.in/g4nat73x
-
Be Kind, Stay Focused
2wI wish I had had coworkers who approached it this way. Everyone was out for themselves when I worked there, didn’t prioritize the back making it harder for everyone to do their jobs on the floor. They just wanted the big fish and because I was new I didn’t deserve those big fish. I was asked to come back by my previous managers multiple times but not sure if I’ll ever be ready for that type of environment again.