Daniela R., product manager at Meta shares why she believes leveraging your experience and background to influence how we build products is important: "At Meta, we build products for people around the world, so we need to have a deeper understanding of the different cultures. I think that all of us come with background knowledge, experience, memories, and that make you you. Meta gives you space to bring that out, that extra spark, that extra Daniela, that genuine Daniela here at work. Her past is bringing something to work today. Her context is bringing something to work today. I think it's key for companies to help people bring their genuine self into work to build the best products they can." Thank you Daniela for inspiring us to make every connection matter. #HispanicHeritageMonth #LifeatMeta
Having some issue to contact meta support by chat, would it be possible to let me know how to contact them to solve an urgent issue?
Powerful words. But do you really care about your customers? I’m 13 days into my first ever account suspension - since joining Instagram well before Facebook bought it - with no support, no access to your appeals system and with zero points of contact with your company. And reading the countless comments on your posts from people in a similar position to me - and personally knowing people in the same boat - I think it’s a terrible shame that Daniela’s powerful and inspiring words are not being backed up elsewhere at Meta.
Can any meta employee please lift my ig account that was banned for no reason?
Rob Adams
1d
"we build products for people around the world, so we need to have a deeper understanding of the different cultures." Except for Community Standards, because Community Standards are set on some backwater, puritanical, priggish village somewhere and fails to represent the real, modern, evolving world. Oh and the support breaks their own terms and conditions in the process..
Joao (JD) Borges
11h
Meta customer service has been the worst experience I have ever had to deal with. You pay extra to be META verified just so you can have the opportunity to speak to someone live as the help pages are outdated and pathetic only to find that the customer service is just as pathetic as their help pages. All you do is go around in circles and no one seems to know how to help you. 😡 😡 😡
Wow, I wish my company encouraged me to bring my genuine self to work. I'm not sure how my love for cat videos and pizza memes would contribute to product development, but I'm willing to give it a try! 😂
Jasper Waale
2d
https://www.facebook.com/timalanvanwaale/ https://www.instagram.com/tim.waale Tim Waale, a verified account holder and four-time national championship basketball found his account locked this morning. and would like to work with someone to resolve the issue.
Daniela’s insight is a powerful reminder that diverse experiences and authentic perspectives are essential in building products that truly resonate with people around the world.
Customer Service Team Lead
1dMy Facebook was linked to someone else’s Instagram account. That Insta account then done something against their guidelines which resulted in my Facebook being Suspended/Deactivated. I have held this Facebook account for 15 years, so many memories and connections all lost in an instant. You would imagine I could just contact Facebook or Instagram to get this rectified, you are wrong. They do not have any means to contact them. A worldwide company without any customer support. Maybe Meta needs to work on its own human connections before moving into AI. Meta will only comment on things they can pat themselves on the back for. They turn the other way when it comes to helping people.