Head of MB.OS Customer Experience at Mercedes-Benz AG, James Liu, recently took part in the “Innovation Answered” podcast with tech journalist, Scott Kirsner. The conversation focused on the software-defined vehicle, speech technology, automated driving, and the power of testing Beta Program in the public domain. “We’re in a beta period where we are learning with the technology,” James says. At #MercedesBenz, we are embracing #genAI and proactive intelligence and working at speed to develop innovative features that will transform the customer experience. This digital transformation is both extraordinary and exciting. 🎧 Take a listen: https://lnkd.in/gtMqwBTu
Mercedes-Benz Research & Development North America, Inc.’s Post
More Relevant Posts
-
Introducing In-Car Feedback App by Mercedes-Benz Beta Program. ✅ Leave Feedback by Categories on Your Display ✅ Rate Navigation, Voice Assistant, and More ✅ Have Control over How You Submit Feedback ✅ Automated Charging Feedback Prompts To join the Beta Program, tune in via the Mercedes me app or directly from the vehicle using the voice command, “Hey Mercedes, I want to join the beta program.” Learn more: https://lnkd.in/gV_Zf2Dx
In the world of #softwaredevelopment, customer validation is everything. 💬 That’s why we have launched a new pilot programme in the U.S. for an In-car Feedback App that gives participants the opportunity to rate a range of services in real-time. This exercise is crucial because it puts the customer at the heart of the decision-making process, helping us design and deliver digital products that redefine the in-car digital experience. When customers enrol in this programme via the Mercedes me App, they can provide feedback on various topics, including voice assistance, charging, digital owner manual, climate control, parking, phone, entertainment, and navigation. They can also receive invites on predefined scenarios and get responses to their comments direct from #MercedesBenz. The In-Car Feedback App is available in a variety of models equipped with the latest MBUX infotainment system. Importantly, the customer is always in control of the data; they can decide if they want the feedback to be anonymous, and it can be deleted at any time. The aim with the In-car Feedback App is to create real-world action points that we can take away to redefine the way users interact with their Mercedes. ➡️For more information, please visit https://lnkd.in/eRi_sDUz #MBUX #Infotainment
-
-
We had the honor of welcoming Stefan Bratzel, Prof. Dr. and his students from Center of Automotive Management (CAM)) to MBRDNA last week! Prof. Dr. Bratzel is a renowned expert in automotive and industry trends. During his visit, we showcased our latest advancements in autonomous driving and AI, sparking inspiring discussions on the future of mobility and automotive innovation. “I was impressed by the dedication and innovative spirit of the MBRDNA team,” said Prof. Dr. Bratzel. “The highlight was the smooth ride in the EQS Sedan with the L3 continually automated DRIVE PILOT technology.” Thank you for visiting #MBRDNA! #LeadinInnovation
-
-
"Mercedes GLC 300 Coupe Interior is Modern Masterpiece." The new 2024 Mercedes-Benz GLC 300 4MATIC Coupe was recently awarded the WardsAuto 10 Best Interiors & UX Awards. Our commitment to modern luxury and cutting-edge technology is exemplified in every detail. From intuitive MBUX displays to the seamless "Hey Mercedes" voice assistant, every feature is designed to elevate customer driving experience. “The AI-enabled navigation is cutting edge, as is the Mercedes AI voice assistant, plus the overall design of the interior is spectacular, with top-notch materials and big screens,” Wards Auto stated. We are grateful for this recognition and inspired to keep pushing the boundaries of design and technology! Learn more: https://lnkd.in/g37yqwNh #MercedesBenz #MBUX #HeyMercedes #AI
-
-
Since 1886 Mercedes-Benz is creating dream cars. Innovative, inspiring, desirable. With DRIVE PILOT cars like the EQS and the S-Class bring the pioneering spirit to the next level: Just take off your hands from the steering wheel and you can engage in secondary activities. Many generations have dreamed of driving Mercedes-Benz. Now it’s time to realize: We actually drive you. The automated driving functions takes over certain driving tasks. However, a driver is still required. The driver must be ready at all times to take over control of the vehicle when prompted to do so by the vehicle. To use the Digital Extras, you must create a Mercedes me ID and agree to the terms of use for the Mercedes me connect services. Legal admissibility of secondary tasks depends on countries and respective laws.
-
Proud of Nik S. and the Regulatory Affairs team for representing us at the Driving Vision News conference this week! Nik highlighted Mercedes-Benz’s innovative turquoise Automated Driving Marker Lights, based on SAE J3134 to industry experts and OEM leaders. When L3 DRIVE PILOT is on, these lights signal to other drivers that the car is in autonomous mode. Integrated into the headlamps, side mirrors, and rear lights, they ensure 360˚ visibility. Kudos!
-
-
Our President and CEO, Philipp Skogstad, will share his insights on how we imagine a software-driven future at Reuters Events: Automotive on Thursday, June 13th at 11 am ET. Register for this free session here which will also give you access to the post-webinar recording: https://lnkd.in/eUKS8BDv
-
-
Streets are more than just routes to our destinations; they connect people and communities, becoming the vibrant heartbeat of our shared journey. Wherever your path takes you, we are honored to be part of your drive, celebrating love, diversity, and the freedom to be yourself. We celebrate every road you take. #MercedesBenz #Pride #CelebratingEveryRoadYouTake
-
MBRDNA celebrated Mercedes-Benz AG “Diversity Week” today. This year’s motto is “Inclusion starts with I...” The DEI Council and volunteers from all sites hosted a potluck for everyone to enjoy delicious foods prepared or contributed by our colleagues. Food brings together a rich variety of flavors, cultures, and traditions. Each dish tells a story and represents a unique background, mirroring the vibrant community at MBRDNA. Join us in celebrating the diverse voices and talents that make MBRDNA an exceptional place to work! Check current openings: https://lnkd.in/dj2678qt #MBRDNA #DiversityDay #Inclusion #DEI
-
-
-
-
-
+3
-
-
When some of the world’s smartest scientists and some of the world’s brightest engineers pull together, there’s a good chance they’ll probably create some groundbreaking new technologies. To unleash this immense potential, Mercedes-Benz Research & Development North America, Inc. – our R&D hub in Silicon Valley – just announced new research collaborations with Stanford University and UC San Diego. Stanford has been recognised as one of the cradles of #AI innovation. Students at the Stanford University School of Engineering will conduct hands-on research in the field of AI and its applications in the automotive industry. The goal: help advancing the AI-driven passenger experience. UCSD is renowned for its innovative 3D imaging research. The Autonomous Vehicle Laboratory, part of the Contextual Robotics Institute at UC San Diego Jacobs School of Engineering, focuses on image perception and data fusion for automated driving. Innovative 3D scene reconstruction from camera images could ultimately contribute to enhancing the safety of automated driving features. Mercedes-Benz is providing funding and support from its R&D team for each collaboration. And we’ll put the students’ academic research to the test in real-world applications. We’re thrilled to work with the next generation of innovators in what we consider some of the most exciting and most promising fields one can launch a career in.
-
Thanks for sharing! Our podcast, "Innovation Answered," is available on Spotify, iTunes, and Amazon Alexa. This is the most recent episode.