Lyft’s Post

And you need to pay the drivers appropriately. and treat them like their an important part of your company. . Without drivers the company doesn't make money.

Why are you terminating your employees for false reports from riders? Why do the drivers have to have proof of incidents by the riders don't?

David Risher Can you also make adjustments with your customers service team as they aren’t helpful either. I’ve been trying to resolve an issue for weeks. They don’t read your messages. They repeat what you say and blatantly lie about a specialist team contacting you. I’ve been trying to get a refund as my Lyft cash isnt being used when I request a ride. Comprehension and seamless processes are important to the success of a company. Especially, when people are dealing with issues. At this point, hire me to train them with my background, I can mediate this issue! I still need my refund too.

You are an extraordinary team, that execute super well, at torturing Lyft Driver’s continuously in your newly created “reduced access” punishment filter for 14 day terms. You’re very happy with yourself, “Buy” upgrades, wow, how exciting. Why you so happy crushing earnings for Drivers, with this evil tool ??

Besides the very big lie of paying drivers 70% what other lies you presented on this event??? “Repeat a lie often enough and it becomes the truth”, is a law of propaganda often attributed to the Nazi Joseph Goebbels. Among psychologists something like this known as the "illusion of truth" effect.

I hope you pay a fraction of your care and attention to shareholders to your customers who allow you to reward your shareholders. I am a very unhappy customer who is ripped off by a fraudulent “damage fee” charge quietly and without any communication to me. Your customer support “bot” on line did nothing to address my complaint about this fraudulent charge. This is a shameful operation. I’ve had to report the fraud to my credit card company. I will not ride Lyft again unless this dispute is properly addressed. UPDATE: Lyft responded to my social media complaints, reversed the “erroneous” damage fee charge and apologized for the error. I’d like to think this was just an error and glad they addressed it; still I was left without a credit card for a good few days. Nevertheless, the experience of dealing with a bot as customer support leaves a lot to be desired…

I really don't understand David Risher, why it takes a membership to try and just apply email you. I'm so beside myself on the treatment we received as drivers by your support staff it makes me ill. For example today I had picked up a scheduled trip going to Pennsylvania from Ohio for about $170. When I arrived at the pickup turns out passenger scheduled for a wrong day. Passenger proceeded to cancel. Not only was I there on time but I was there half an hour early. Not only did the passenger cancel but I did not receive a cancellation fee. You know that $10 measly fee you give no matter what the amount was that got canceled. Was told I was not eligible. But could not be told why. Was not able to speak to a supervisor and it's like trying to get in touch with the president. Been told that they are going to reach out to me and it never happens. Last week I had three scheduled trips taken from me saying that was not close enough to the location. Taking screenshots of my location and providing timelines to your support staff to prove where I was so was not enough. If I had been any closer I would be having coffee with them in the living room. Something has to change. An hour time but yet you seem to be profiting and we lose out

David Risher, we, Atlanta Rideshare drivers challenge you to come drive in Atlanta 1 day, 1 night. See what we go thru. We can setup a zoom call with drivers.

I am very sad that because of this false report I am unable to work right now which is costing me and my family. My family depends on my work on Lyft. Today I didn’t got to work which is now costing me and family during this inflation. This is the only work that me and my family depend on. This is totally false accusation against me since I am always careful about the safety of my customer and myself. I wanted to mention one incident that happened this afternoon around 5 pm. I was about to pick up one customer from Midtown Manhattan to Bronx.He was very unconscious and drunk. Firstly, I opened the door for him and then he told me that I am an Asian. He was being racist with me. Then, he hit me with his fist and hit my car. Because of this issue, I cried at that time and was in pain. My car got scratched as well. I was very scared of this guy. I never had this kind of bad experience in my life. So,I asked him kindly to get another ride and I cancelled the ride. It was a very bad experience for me. I always follow all the Lyft community guidelines as well as terms and services. I know all the rules of DMV and TLC which I follow all the time when I am on and off the road. I always keep my positive attitude

Speaking of a turnaround, with The esg funds coming to an end how will Lyft stay afloat? Considering an unqualified, esg-driven crew that keeps getting smaller, the driver exodus after your statement about minimum wage and the investor exodus after learning about the false reporting incident and the growing number of discrimination cases and class actions. Your design isn't profitable without subsidies, and your reputation is in the toilet because of the racism and sexism in Lyft policy and practices. Good riddance. #BoycottLyft #Racyst #Sexyst