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Adding a stop for allergy meds? David Risher knows a guy.

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CEO, Lyft

Every weekend thousands of people descend on CA's Napa Valley. Driving from winery to winery isn't always folks' first choice, particularly after a long day of wine tasting. That's where Lyft comes in. So yesterday I drove, wanting to learn from the experience. First ride was pretty standard-- a group of four who'd just had a great time at Tres Sabores and needed to get to Whitehall Lane Winery. They chose Lyft because they'd had a bad customer experience with the others guys. Huh. Second one came with a twist. It was a couple celebrating their anniversary, heading from Mumm Napa Winery to RH's amazing restaurant. But the guy was clearly miserable. "Is there a gas station along the way?" he asked. "Why? Do you want to put gas in my Tesla?" "No, my allergies are killing me." I ended up driving them to a supermarket and waiting while he ran in. "Need me to add this as a separate destination?" "Nah," I said. "I know a guy." BTW, they chose Lyft because of a recommendation from their hotel who told them: "Lyft's usually your best option around here." Great! I'll be sending them a thank-you note. Final ride was for a brand ambassador headed to Far Niente Wine Estates for the afternoon. He uses Lyft and the other guys regularly when he travels. "But Lyft tends to treat me better." That's the goal! This was a surgical strike: I only had 90 minutes, and was lucky enough to get three rides nearly back-to-back. Riders paid a total of $48.05; my total earnings were $29.10 + $13.54 in tips, which would equate to $19.40/hour excluding tips or $28.40/hour all-in. (Obviously those are gross earnings-- we've published a paper that details drivers' expenses like fuel, maintenance and depreciation.) https://lnkd.in/gyrnj_kj. For Lyft's part, the company received $7.96. That goes to running the machine that recruits and vets drivers, negotiates insurance on behalf of drivers to the tune of about $1M/ride, markets to riders, matches rider and driver millions of times each day, takes payments and pays the credit card fees, makes sure drivers get paid weekly or on-demand, handles customer care when things go wrong, deals with fraud, etc. Not a high-margin business, which is why customer obsession matters so much. More rides = better! Obviously I drive to learn, not to earn, and your mileage may vary. But I came away with even more appreciation for the driving experience. Thanks for reading-- and thanks to the incredible team who builds and operates Lyft's platform, 24 hours a day, seven days a week, with excellence!

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Mark Jamesen

Development Leader | Growth and Innovative Solutions

4mo

Would love to hear your perspective on how you got tipped almost 30%. I’m a five star driver and average about 5% of customer payment in tips.

Lyft have to pay by miles and time no by hour only we drive miles when we do the tax return they asked how many miles no hours when you purchase a car you you check how many miles no hours so we used our own cars to make money is our tool but Lyft don’t pay for used our cars we are independent contractors if Lyft pays as by hour you should provide the car and we be your employees and you pay by hour drivers need to make mattematic and see we really made $10 dls hourly don’t lie we have to fuel insurance tires car service where we get the money for that

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Ryan McGillis

Investor, Entrepreneur, Dreamer

3mo

According to reviews from your riders, Lyft drivers do have a tendency to be influenced by street pharmasists.

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Joe Zaki

Set up supervisor at Music sity center

4mo

Warning to all lyft drivers, i am lyft deriver, and I have been an accident 2 months ago. I lost $30,000 car and lyft insurance, don't cover me , and close my account with lyft .

🤓🌸🌸 that’s the aloha spirit!

Love the earnings transparency!

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