This summer is proving to be a momentous one for #TeamSwoop! This July, we surpassed seven million travellers flown, achieved a 99.0% completion factor and a 77.8% A15 on-time performance (arrival within 15 minutes of scheduled time). Most importantly, we’re providing a service that Canadians truly value, indicated through an impressively high Net Promoter Score (NPS) of 56. A standard NPS scale runs from -100 to 100, with a score over 0 being good and over 50 being excellent. Thank you to our Swoopsters who support and take care of our travellers throughout their journey. And thank you to all of our travellers for their trust and loyalty over the past five years; we look forward to serving Swoop travellers through October 28, 2023, after which our operations will fully integrate into WestJet.
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Today we mark Swoop’s final day of operation, celebrating 5 years of making meaningful journeys and memories to last a lifetime. #TeamSwoop has been honoured to serve the Canadian traveling public, carrying nearly 7 million travellers to 38 destinations. As we reflect on our Swoop journey, we are grateful for our travellers and partners and the many adventures shared. As we now integrate with WestJet, we look forward to new adventures ahead. We would like to thank all our loyal Swoop travellers for their support and we hope you’ll join us on our journey at WestJet. #LoveWhereYoureGoing
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