CX Today’s Post

Why are so many companies relying on NPS to ensure good customer satisfaction? We don’t believe it’s the best way to go about it, and in this article we dive deeper into why we think so, and what you can do instead. Read here:https://hubs.la/Q02jQtVg0 #retail #phyiscalstores #customerfeedback #employeeengagement #nps

Check out this insightful blog on the shift from quality to customer satisfaction in America! 📈 https://lnkd.in/dP24crJb #CustomerSatisfaction #Quality #Business #Marketing #CX #ConsumerBehavior #MarketResearch #NetPromoterScore #NPS #ExperienceEconomy #CustomerFeedback #Survey #DataAnalysis #CustomerExperience #ConsumerInsights #MarketTrends #BusinessStrategy #ServiceIndustry #CustomerExpectations #LinkedInPublishing

Check out this insightful blog on the shift from quality to customer satisfaction in America! 📈 https://lnkd.in/dP24crJb #CustomerSatisfaction #Quality #Business #Marketing #CX #ConsumerBehavior #MarketResearch #NetPromoterScore #NPS #ExperienceEconomy #CustomerFeedback #Survey #DataAnalysis #CustomerExperience #ConsumerInsights #MarketTrends #BusinessStrategy #ServiceIndustry #CustomerExpectations #LinkedInPublishing

Why extended wait times can benefit the consumer experience: - Waiting shorter than expected boosts customer satisfaction 1.66 times more than waiting longer than expected decreases customer satisfaction. - When expected waiting time is externally instead of internally, this reverses. - Customer satisfaction is truly strongly negatively affected when customers have to wait 238% longer than expected. - Applying this knowledge in physical and digital stores strategically is important for customer satisfaction. https://buff.ly/4aWHlxW #cx #innovation #startups

Don't let uncertainty hold you back - dive in now! Learn how to decode #customerfeedback, boost loyalty, and fine-tune your offerings for ultimate satisfaction! Our new blog post reveals 8 quick steps to effectively measure and improve your customer satisfaction! Read now: https://lnkd.in/gajwWJ4S #Yorodesk #nocodeplatform #customerservice #helpdesksoftware #ticketautomation #customersupport #customerjourney #ticketingsystem #brandreputation #customerexperience #customerretention #businessgrowth

Don't let customer satisfaction slip away... UK businesses are facing a satisfaction slump according to the latest survey. But fear not, there's a way out. Dive into our blog to uncover the root causes and actionable solutions to elevate customer experience. 💡 Joe O'Brien https://lnkd.in/e_dpCvv9 #CustomerSatisfaction #CustomerExperience #CX #BusinessGrowth

Real-time Customer Satisfaction (CSAT) surveys are game-changers for businesses. They give instant insights into customer experiences, allowing prompt issue resolution and boosting satisfaction levels. Quick surveys right after customer interactions. They're super accurate and ask simple questions to gauge satisfaction. They help businesses fix problems fast, leading to happier customers and better experiences. But how can businesses use them? Check out our latest blog on The Importance of Real-Time Feedback in Driving CSAT Excellence!  #CustomerSatisfaction #RealTime #CSAT

Discover how our QA protocols are revolutionizing customer satisfaction in parking facilities! In our latest blog, we dive into the pivotal role QA plays in elevating service standards, addressing challenges and ensuring customer satisfaction. Read Now: https://ow.ly/8mf150RKW19 #ParkerTechnology #parking #cx #customerservice #CustomerSatisfaction #ParkingFacility #QualityAssurance

Diving Deeper: Customer Satisfaction vs. Customer Experience vs. Customer Service Our latest blog post breaks down these critical concepts. Give it a read now! https://lnkd.in/dvhVe-HP #CustomerService #CX #CustomerExperience #CustomerRetention #CXtraining

In today's competitive business landscape, understanding the intricacies of your customer journey is essential to ensuring customer satisfaction. It is the path that your customers take from discovering your products or services to making a purchase decision. Just like a well-orchestrated symphony, each touchpoint along this journey plays a crucial role in shaping the overall customer experience.