CX Today’s Post

#BigCXUpdate: Enghouse Interactive Pledges to Solve “Real World Problems” with #AI 🤖 CX Today’s Susie Harrison meets Paul Stanczak, Sales Leader at Enghouse Interactive. The video forms part of our Big CX Update series, where we find out all the latest from a series of prominent CX companies. In this episode, we talk everything Enghouse Interactive, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/eup3_npg #cx #cxnews #ccaas

AI isn't just about chatbots and automation, it's about understanding your customers on a deeper level and creating experiences that truly resonate. On this episode of the CX & Culture Connection Podcast hosted by Matthew Egol, CCXP, Andrew Carothers, CCXP, Digital CX Leader at Cisco Systems, shares how AI can help us personalize the customer journey. We're talking about predictive analytics and using data to proactively steer customers away from issues before they even arise. This is the future of customer experience! Watch the full episode here: https://lnkd.in/emwdXy35 #FutureofCX #AI #Personalization #CustomerJourney #Innovation #CX #AI #CustomerExperience #Personalization #PredictiveAnalytics

AI is 1) helping companies better understand their customers: what they want, where they're struggling to get value from your products/services, and 2) personalize experiences to those customers. It's a game changer when it comes to improving CX and driving loyalty, renewals, and revenue growth

We've been using predictive AI for years to help us understand what our customers want and where we can help them adopt and renew our products. Now we're using GenAI to help personalize their experience so that they are more likely to succeed. It's a game changer for CX

#videopodcastseries weekend watching and/or listening - have you wondered how AI is modernizing the current digital trends and helping upgrade the customer experiences? if yes, watch this video podcast of our XTraw AI roundtable 2 with Sara Faatz, Director of Technology community relations Progress and Dave Hoekstra, Product Evangelist Calabrio, Inc. Don't miss their expert insights on customer experiences, modernization and AI. If you haven't subscribed yet, do so now to stay tuned for more enlightening discussions in the world of AI! #AI #CustomerExperiences #machinelearning #dataandanalytics #XTrawAI #GenAI #ML #PredictiveAnalytics #Modernization https://lnkd.in/gfUrWPAi

“Personalization is not showing off what you know about the customer. It’s using what you know to show them a better experience.” 👏 Brian Cantor, Managing Director, Digital at CCW Digital, shared this crucial insight in a live conversation on “Bridging the Gap: Enhancing Customer Experience with AI and Human-Centric Strategies.” Watch below as Brian highlights the pitfalls of superficial personalization and shares how brands often fall short by merely acknowledging customers' status without delivering the exceptional service they deserve. Discover why real personalization matters. ⬇️ Check out the full interview https://lnkd.in/gifBkssK #customerpersonalization #CustomerExperience

Real-time captioning converts spoken language into text instantly, making events, videos, and conversations accessible for all. This not only fulfills ethical standards but also broadens your audience reach. By integrating #VoiceAI into your business, you can access these benefits and ensure inclusivity, enhancing the overall customer experience. Reach out Addval Labs to know more Shantanu Bhardwaj #AI #realtimecaptioning #voicetechnology #speechrecognition #techsolutions #addval

This year, 'total experience' becomes a key focus, integrating customer and employee experiences for holistic business strategies. 👨🏻💻 Swipe ➡️ to read more. What's are your thoughts on integrating AI and focusing on total experience within organisations? Drop them in the comments ⬇️ #artificialintelligence #totalexperience #digitaltrends #totalexperience #artificialintelligenceforbusiness

Cheers to Evan Kirstel B2B TechFluencer for hosting our CMO Peter Mullen on the podcast to talk shop on AI, human intelligence, and creating unparalleled customer experiences. Tune in below 👇🎧 #AI #CX #CustomerExperience #ContactCenter

With the advent of #GenAI tools, customers expect a higher level of customer experience. Customers are getting accustomed to the right answers being delivered promptly, so orgs need to provide CX to match. Thanks to Evan Kirstel B2B TechFluencer and Interactions LLC for the webinar.