CX Today’s Post

#BigCXUpdate: MaxContact Builds “Useful #AI” for Contact Centers 🤖 CX Today’s Charlie Mitchell hosts Ben Booth, CEO of MaxContact. The video forms part of our Big CX Updates series, where we find out all the latest from a series prominent CX companies. In this episode, we talk everything MaxContact, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/edvXgmA6

You can also listen to the latest episode of Fabrity Talks on Spotify. In S02E05 Bartosz Michałowski and Mateusz Olszewski, key account manager for the CEE region at Advantech Europe dive into the practical side of Industry 4.0. They cover the benefits digitalization can bring to the manufacturing industry and how to leverage Gen AI for data analysis and knowledge management - perfect for anyone looking to future-proof their business! 🎙️✨ #podcast #fabritytalks #industry40 #generativeai #ai #oee

💬 Catch Haseeb Khan, in conversation with Mike Clifton, Co-CEO of Alorica, about innovative sales strategies that set companies apart in the competitive AI landscape. In this episode, they discuss: 👉🏻 Leveraging a portfolio of cutting-edge technologies to offer clients unprecedented access to next-gen innovations. 👉🏻 Providing a lens into the future by connecting with industry leaders to explore the art of the possible. 👉🏻 Building an outcome-based model that integrates the power of today’s platforms with the promise of tomorrow’s technologies. Tune in now to discover how these strategies are redefining success in the AI-driven world! Watch the full episode here 👇 https://lnkd.in/dngX7gMB #SalesStrategy #AIInnovation #TechPodcast #TechLeadership #Innovation #FutureOfAI #BetterTech #tkxel #AITrends

Just a sneak peak at the amazing insights and advice you'll find in our last Becoming a Wise Agent episode featuring Keynote Speaker, Marki Lemons Ryhal! 🌟 Watch the full version on YouTube NOW and download Marki's exclusive guide of 189 AI Prompts for for Realpreneurs. 🎥: bit.ly/4gxFy5a #WiseAgent #BecomingaWiseAgent #RealEstatePodcast

🎙️ New RevAmp podcast out NOW - Balancing Functionality and the Human Touch in Sales 🤝 Join Colin Specter, VP of Sales at Orum, together with RevAmp host Mark Lerner as they delve into the evolving landscape of sales in the age of COVID-19 and AI technology. Listen in as they dissect Colin's recent sales kickoff and explore the pivotal role of building genuine relationships with customers in today's sales environment. Top takeaways -- - Human Connection is Key: Despite AI advancements, genuine connections with customers remain vital. - Navigating Pandemic Challenges: Learn how Colin addresses COVID-19-induced shifts in sales strategies. - AI Streamlines Processes: Discover how AI automation frees up reps for strategic tasks. - Focus on Live Conversations: Live interactions are crucial for successful sales. Gain exceptional insights into the value of live conversations and the unique qualities that humans bring to sales interactions. Tune in here >>> https://lnkd.in/dJqcSaTd #SalesInnovation #RevAmpPodcast #AIinSales #RevOps #SalesOps

You can also listen to the latest FABRITY Talks podcast episode on Spotify. Together with Mateusz Olszewski, key account manager for the CEE region at Advantech, we talked about the practical side of Industry 4.0. We covered: 💡 the benefits digitalization can bring to the manufacturing industry; 🤖 how to leverage generative AI for data analysis and knowledge management; 🏭 why overall equipment effectiveness (OEE) is the key starting point for a smart factory. Don’t miss out on this insightful discussion—perfect for anyone looking to future-proof their business! 🎙️✨ #podcast #fabritytalks #industry40 #generativeai #ai #oee

A recent piece in the New York Times 📰 suggested that in light of AI becoming more prominent and prevalent, humanity and soft skills will become increasingly important in the workplace. It's a topic we talk about a lot in relation to Verint's Open CCaaS AI capabilities and specialised bots 🤖 - they're not trying to replace anyone, rather each one is expertly trained to automate one specific task or process. These bots - with one for every workflow, meaning each unique business can select the solutions it needs - are designed to augment the human workforce, freeing up agents to spend less time on the 'boring stuff' and more time actually engaging 🤝 with customers. We sat down with Verint's Steve Bell to discuss the realities of an augmented workforce and how to take CX AI success from dream to reality in our new podcast, the CX Sofa Series. Listen now! 🎧 #OpenCCaaS #CCaaS #Bots #CXAutomation #CX #Podcast #Interview #AugmentedWorkforce

Catch up on The Deal Board! In this episode, Andy and Jessica discuss AI and how it is affecting the buying and selling of businesses today! Listen here: https://lnkd.in/dXX6xUH #Tworld #DealBoardPodcast #BusinessPodcast

🌟 Classic Episode Alert! Excited to share insights from my conversation with Rish Gupta, co-founder and head of product at Spot AI. This episode originally aired on 8-8-23: https://lnkd.in/gcVGeVQk Key Takeaways from the Discussion: 1. **Transforming Video Access**: Spot AI aims to revolutionize video access in the workplace, making it easy for employees to access video footage from cameras and empowering them with valuable insights to enhance productivity and decision-making. 2. **Addressing Industry Challenges**: Rish highlighted the challenges industries face in accessing and utilizing video footage from security cameras, underscoring the need for a more seamless and user-friendly solution. 3. **Success Stories**: We explored real-world examples of how Spot AI’s technology has directly helped manufacturing organizations, from tackling worker compensation claims to optimizing operations amidst labor shortages. Connect with Rish Gupta at Spot AI to learn more about their innovative solutions for leveraging video technology in manufacturing and beyond. Explore their website at spot.ai to discover the transformative impact of their products in the industry. Thank you, Rish, for sharing your valuable insights! 🎙️ #ManufacturersNetwork #SpotAI #VideoIntelligence

Catch up on The Deal Board! In this episode, Andy and Jessica discuss AI and how it is affecting the buying and selling of businesses today! Listen here: https://lnkd.in/dXX6xUH #Tworld #DealBoardPodcast #BusinessPodcast