CX Today’s Post

#BigCXUpdate: MaxContact Builds “Useful #AI” for Contact Centers 🤖 CX Today’s Charlie Mitchell hosts Ben Booth, CEO of MaxContact. The video forms part of our Big CX Updates series, where we find out all the latest from a series prominent CX companies. In this episode, we talk everything MaxContact, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/erbUVn-e

🎙️ New RevAmp podcast out NOW - Balancing Functionality and the Human Touch in Sales 🤝 Join Colin Specter, VP of Sales at Orum, together with RevAmp host Mark Lerner as they delve into the evolving landscape of sales in the age of COVID-19 and AI technology. Listen in as they dissect Colin's recent sales kickoff and explore the pivotal role of building genuine relationships with customers in today's sales environment. Top takeaways -- - Human Connection is Key: Despite AI advancements, genuine connections with customers remain vital. - Navigating Pandemic Challenges: Learn how Colin addresses COVID-19-induced shifts in sales strategies. - AI Streamlines Processes: Discover how AI automation frees up reps for strategic tasks. - Focus on Live Conversations: Live interactions are crucial for successful sales. Gain exceptional insights into the value of live conversations and the unique qualities that humans bring to sales interactions. Tune in here >>> https://lnkd.in/dJqcSaTd #SalesInnovation #RevAmpPodcast #AIinSales #RevOps #SalesOps

A recent piece in the New York Times 📰 suggested that in light of AI becoming more prominent and prevalent, humanity and soft skills will become increasingly important in the workplace. It's a topic we talk about a lot in relation to Verint's Open CCaaS AI capabilities and specialised bots 🤖 - they're not trying to replace anyone, rather each one is expertly trained to automate one specific task or process. These bots - with one for every workflow, meaning each unique business can select the solutions it needs - are designed to augment the human workforce, freeing up agents to spend less time on the 'boring stuff' and more time actually engaging 🤝 with customers. We sat down with Verint's Steve Bell to discuss the realities of an augmented workforce and how to take CX AI success from dream to reality in our new podcast, the CX Sofa Series. Listen now! 🎧 #OpenCCaaS #CCaaS #Bots #CXAutomation #CX #Podcast #Interview #AugmentedWorkforce

A recent piece in the New York Times 📰 suggested that in light of AI becoming more prominent and prevalent, humanity and soft skills will become increasingly important in the workplace. It's a topic we talk about a lot in relation to Verint's Open CCaaS AI capabilities and specialised bots 🤖 - they're not trying to replace anyone, rather each one is expertly trained to automate one specific task or process. These bots - with one for every workflow, meaning each unique business can select the solutions it needs - are designed to augment the human workforce, freeing up agents to spend less time on the 'boring stuff' and more time actually engaging 🤝 with customers. We sat down with Verint's Steve Bell to discuss the realities of an augmented workforce and how to take CX AI success from dream to reality in our new podcast, the CX Sofa Series. Listen now! 🎧 #OpenCCaaS #CCaaS #Bots #CXAutomation #CX #Podcast #Interview #AugmentedWorkforce

Are you ready to simplify those pesky tasks that take up too much of your time? Join Irana Wasti, chief product officer at BILL, on this episode of Paychex THRIVE to learn how to best leverage automation and AI to boost business efficiency AND growth. #Automation #BusinessEfficiency

Are you ready to simplify those pesky tasks that take up too much of your time? Join Irana Wasti, chief product officer at BILL, on this episode of Paychex THRIVE to learn how to best leverage automation and AI to boost business efficiency AND growth. #Automation #BusinessEfficiency

Are you ready to simplify those pesky tasks that take up too much of your time? Join Irana Wasti, chief product officer at BILL, on this episode of Paychex THRIVE to learn how to best leverage automation and AI to boost business efficiency AND growth. #Automation #BusinessEfficiency

Are you ready to simplify those pesky tasks that take up too much of your time? Join Irana Wasti, chief product officer at BILL, on this episode of Paychex THRIVE to learn how to best leverage automation and AI to boost business efficiency AND growth. #Automation #BusinessEfficiency

Are you ready to simplify those pesky tasks that take up too much of your time? Join Irana Wasti, chief product officer at BILL, on this episode of Paychex THRIVE to learn how to best leverage automation and AI to boost business efficiency AND growth. #Automation #BusinessEfficiency

Are you ready to simplify those pesky tasks that take up too much of your time? Join Irana Wasti, chief product officer at BILL, on this episode of Paychex THRIVE to learn how to best leverage automation and AI to boost business efficiency AND growth. #Automation #BusinessEfficiency