Buffer’s Post

The wait is over: Scheduling to Threads is now available in Buffer! 🧵✨ Start scheduling your threads and build your community with Buffer: buffer.com/threads

Join us for an exclusive AMA with Karinna Briseno, a Technical Customer Advocate and Escalations Specialist on our Advocacy Team! 💙 Karinna has been at Buffer for 8 years! 🌍 She’s based in Orange County, California ✨ Some of Karinna’s hobbies are paddle-boarding, mixology, and pilates. 🏄♀️ She loves mixology, and learning how to create fresh new cocktails. 🍸 Ask Karinna anything about how she works or about her work! Here’s what Karinna has been working on lately: -Documenting trending issues, and & flagging up new bugs with Engineering & Product -Alpha testing new features prior to launches -An experiment to proactively help customers during the Instagram connection process -Documenting top API errors for Instagram and TikTok to provide troubleshooting steps for Advocates and customers -Weekly tracking of our NPS ratings & comments and proactively following up with customers -A book club initiative within Advocacy to help us elevate our customer support (she wrote a blog post about it here: https://buff.ly/3zItYTA) -Spoke at Support Driven (a customer support conference) on the topic of "Delivering Unreasonable Hospitality: Elevating Customer Support in Tech" 👇 How to Participate: In the comments below, drop any burning questions you have about her role in the Advocacy team, escalations, or about working at Buffer in general and Karinna will be replying to all of your comments! #AMA #customersupport #customeradvocacy

Analytics are now available for LinkedIn personal profiles connected to Buffer! 📊 Head over to your sent posts in the Publishing tab to see the number of likes and comments for your LinkedIn posts. We’re excited to be able to provide more analytics to help you fine-tune your content, and are working to add even more in-depth analytics for LinkedIn personal profiles — stay tuned for updates!

We’re hosting a webinar all about Threads tomorrow with Etienne Blanc, Product Marketing Manager at Threads! Join us at 1 p.m. ET. Be sure to sign up here: https://buff.ly/3XKbYlX

Since its launch, Threads has quickly gained traction among major brands, offering a fresh way to connect with followers. So why should your brand be on Threads? -The nature of posts encourages users to engage with content more meaningfully. This increased engagement is beneficial for brands looking to build a loyal audience. -Threads facilitates genuine conversations and interactions, which can help brands build trust with their audience. This is particularly important in an era where consumers are increasingly skeptical of “traditional” and digital advertising. -The app fosters a sense of community, allowing brands to create dedicated spaces for their followers to interact and share ideas. This community-centric approach can lead to stronger brand loyalty and advocacy. -The ability to seamlessly integrate various media types within Threads allows brands to come up with new, dynamic, and engaging content. This versatility can help capture and retain the attention of diverse audience segments. Read our latest article to check out some brands we’re loving on Threads right now! https://buff.ly/45PiidS P.S. Threads scheduling is now available in Buffer! 🥳

Threads scheduling is here! ✨ With Buffer you can: -Queue up and schedule your content in advance -Cross-post to multiple platforms -Brainstorm & save new ideas -Analyze your posts Build your community and grow your following now: buffer.com/threads