After our first stop in Atlanta, take a look at these 8 key things we've learned so far on the 8x8 CX Tour: https://bit.ly/4cMjxwk There's still time to meet us in Jersey City on September 12, Chicago on September 18, and Dallas on September 26 — Register today at the link above to join our next lively discussions on the future of employee and #customerexperiences! Justin Robbins #CCaaS #contactcenter #AI
8x8’s Post
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What’s possible in an #AI empowered #FutureofWork? https://lnkd.in/gPxJM_Cp Deb Cupp joined our #WEF24 panel with Oliver Wyman Forum and Mercer as we explored the #risks and opportunities as generative AI becomes an integral part of the workplace.
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Consultant/Coach & Clinical Psychologist Specializing in Organizational Development and Career Coaching
In our latest blog post, Suman King looks at an episode of the hit series Suits and how it illustrates the intricacies and nuances that AI can often miss in the workplace. Read more here: https://bit.ly/3T57ZfI #workforce #ai #change
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Did you miss our live discussion on AI’s impact on sales cycles? Catch the replay to see how AI can streamline your strategies and strengthen customer relationships. 🎥 Tune in now: https://lnkd.in/ga5mxBqw #AI #Sales #LinkedInLive
In case you missed it, we recently hosted an enriching discussion about the transformative role of AI on sales cycles. Tune into the replay on LinkedIn now to hear more insights from our discussion. https://lnkd.in/ga5mxBqw #ai #sales #linkedinlive
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Free up your front desk so they can provide exceptional service
Evolution Virtual Agent reduced calls to the Front desk for one of our customers by 86%. Find our how you can improve efficiencies and guest interactions with EVA. #ai #virtualagent https://ow.ly/ls8s50R7EXk
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Providing comprehensive solutions to organizations for the effective administration of their employee health and benefits programs, ensuring alignment with the well-being and objectives of their workforce.
Your summary captures the essence of the WEF24 breakfast session brilliantly. The limitless potential of generative #AI in reshaping the workplace is indeed fascinating. The emphasis on balancing human-AI collaboration aligns with the evolving dynamics of the #FutureofWork. This post provides a concise and insightful overview of the key takeaways. 🌐👏 #AIIntegration #WorkplaceInnovation"
From personalized experiences to increased productivity, the possibilities are limitless with generative #AI. https://bit.ly/3SK3iHV At our #WEF24 breakfast session with Mercer and Oliver Wyman Forum, Tanuj Kapilashrami helped to shed light on how organizations can balance humans and AI in the workplace. #FutureofWork
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Wondering about personal agents and how they make life so much better? 🤔 Graham Glass breaks it all down in his latest video 👉 https://hubs.ly/Q02Kq7710 Don't miss out! 🚀 #TechTalk #PersonalAgents #Innovation #GenAI #AI #EdTech #LMS
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#Breaking - Stop & Shop Shuts 32 Stores—What’s Next for Employees? Read more: https://lnkd.in/eG6575Ki #RetailTrends #GroceryNews #Stop&Shop #BusinessStrategy #ai #misinformation This article has been fact-checked by Oigetit ✅
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From personalized experiences to increased productivity, the possibilities are limitless with generative #AI. https://bit.ly/3OmDdxf At our #WEF24 breakfast session with Mercer and Oliver Wyman Forum, Tanuj Kapilashrami helped to shed light on how organizations can balance humans and AI in the workplace. #FutureofWork
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At Gartner, a lot of our research and tools are focused at the executive or senior leadership level. We're constantly surveying and talking to CMOs about what's going on and what's hard for them. Recently, we flipped the script a bit and asked everyone BUT the CMO what they're thinking about. Here's what stood out: 1. 89% of marketers are concerned about layoffs at their companies 2. 87% of marketers are concerned about technology, including GenAI, replacing jobs in their industry, 3. 55% report experiencing mismatched job expectations in their current roles. 4. 50% of marketers agree that martech is complicated and difficult to use (This is fitting because 63% of our Martech leaders agree that their teams lack the technical skills to effectively utilize their martech stack) 5. 66% say learning how to properly use martech takes time away from day-to-day responsibilities. Kinda scary, right? The above stats can not only lead to burnout and attrition, but they could also stand in the way of meeting our corporate goals. Here's where our Gartner team suggests we lean in: 1. Talent plans-- robust talent plans to assess and address the skill gaps on our teams when it comes to technology proficiency 2. Incorporate GenAI-- include GenAI into those talent plans. Marketers who engage in higher GenAI use are 30% less likely to report high burnout, and 40% less likely to intend to leave their jobs in the next year. 3. Strengthen Change Management Skills-- equip your team to embrace the inevitable changes Overwhelmed by assessing skill gaps and drafting talent plans? Yeah. Me too 😅. But Gartner has tools for that! Clients-- click here for the full report on this: https://lnkd.in/ghZb2yJu Or, better, join us at the Gartner Symposium in June that I keep bugging you about. Info here-- https://lnkd.in/gSXdwFxB (non-clients can join us at the Symposium too!)
Gartner has released a new survey on the talent challenges faced by CMOs, from AI to burnout. Learn more here: https://gtnr.it/48F53fs #GartnerMKTG #CMO #AI
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Check out Gartner's top insights of the week: ➡️ The Top CIO Challenges, According to 12k+ of Your CIO Peers: https://gtnr.it/4eFIb2P ➡️ What Generative AI Means for Business: https://gtnr.it/3VtGHCe ➡️ AI Pricing: Strategies to Prevent Escalating Costs: https://gtnr.it/4dji9kZ Find more insights here: https://gtnr.it/47PaQ2N #Insights #CIO #GenAI #AI #Sales
