8x8 is proud to be working with HotTopics to celebrate the world’s most visionary #customerexperience leaders. 💡 The Global CX 100 Awards will go to leaders who provide first-class experiences to their customers and are paving the way for the future of #CX. Learn more and nominate someone today: https://bit.ly/3A2CI7j
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Success often rests on people, process and technology. #AdobeGovForum is all about the people... the people we serve. And the leaders who have dedicated their lives and careers to #publicservice. Last chance to register - be inspired, connect and collaborate - with this incredible group of #CX and #digital transformational leaders. Hear their stories and so many more... https://lnkd.in/gr47guP8.
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⭐ CX All-Stars: Leaders Name Their Biggest Challenges of 2024 As part of our inaugural CX All-Stars series, we asked more than 50 CX Leaders to name the biggest challenge they’re facing this year See what the CX leaders had to say 👉 https://lnkd.in/eDTPNx_z #cx #cxnews #ccaas
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Ranked #15 CX Leader, globally (CX Magazine). LinkedIn Top Voice. I help companies drive revenue, reduce costs, and improve culture through customer experience, analytics, and change leadership.
One of the most critical skills for CX leaders, and this has been true for as long as I can remember, is the skill of ‘influence’. I’m going to go out on a limb here and say many in the role approach this through a data-led strategy. Here’s an example: you have data on what customers want through surveys; therefore, you can use this to influence change in your organization. Here’s a little secret: it doesn’t work that way. How do you influence then? (Glad you asked.) Reciprocity: Offer assistance or valuable resources to others. This will create a sense of obligation to reciprocate. Important to note that you need to keep score here. If the other side doesn’t reciprocate, move on. Social Proof: Gain and express support from others. This demonstrates that your ideas have backing and are worth considering. Alignment: Align your requests with the existing beliefs and objectives of the individual you need to influence. This will foster agreement and support. Give it a try. Let me know how it goes. #cx #customerexperience #leadership #influence
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🌟 Countdown to CX Day Part 2 - Engaging Leadership & Creating CX Ambassadors 🌟 As we approach International Customer Experience (CX) Day, I believe it's an ideal time to bring leaders across the organization into the celebration. CX is most effective when it's championed by leadership at every level. 🎯 To make CX Day a success, I encourage and suggest creating CX Ambassadors – people across the company who can help spread the message of why customer-centricity matters. Whether it’s through internal communication, leadership roundtables, or simply storytelling, engaging our leaders ensures the CX message echoes throughout the organization. How have you involved your leadership team in celebrating CX Day? What has worked best for you? Any success stories you’re willing to share? I would be very grateful for your feedback, please add it in the comments. #CXDay2024 #CXDayApproaching #customerexperience #CXleaders #leadershipinaction #CustomerCentric #TeamCollaboration #CXchampions #CustomerSuccess #CXInnovation #CXAmbassadors #SCIEXTAP #SCIEX
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Creating a thriving culture is about more than filling positions. It's about finding leaders who 'add' to your culture. Redgrave's differentiated assessment approach supports this, blending rigorous research with psychometrics and commercial insights. Discover how we help our clients find leaders who drive cultural evolution and business success: https://ow.ly/RIt450QtX7C #CulturalMatters
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Board Member | Managing Director | McKinsey alumni | Company builder | Change Manager | Digital Transformation Expert | Real Estate Professional | Innovation Leader | People Manager
Digital leaders face a significant opportunity to transform their companies. McKinsey's research highlights that successful digital transformations can potentially double EBITDA and create a tenfold advantage in areas like employee productivity and customer experience. To achieve such substantial impacts, companies need to address multiple dimensions of digital transformation. Here are 8 principles to consider: Source: McKinsey #DigitalTransformation #Leadership #Growth
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In the world of business, leaders play a huge role in #branding and #CX. Beyond presidents, what other leaders inspire you? https://lnkd.in/dFDQ4-yP #PresidentsDay
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Thought leader on #technology #leadership and #talent for the new #data economy. Trusted advisor. Authoritative voice in executive search.
“Aspiring CIOs must stop seeing themselves as technical people and instead see themselves as business leaders.” In the most recent edition of the My #CIO Career series, Raj Samprathi, CIO at Vontier, explains how listening and building relationships create successful and collaborative problem-solving teams. Read this and more in this week’s Heller Report. https://lnkd.in/ebSbi8Kj
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Discover how operations leaders can successfully drive transformation and create value for their companies. My colleagues share three new imperatives to embrace. Read more! #PerformanceTransformation #BusinessValue #TransformationLeadership
Tapping Into Operations To Drive Transformation
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**EARLY BIRD DEADLINE THURSDAY, MARCH 28!! Experience the midwest region’s largest, most powerful conference focused on continuous improvement and organizational excellence! Explore excellence in leadership, customer focus, workforce engagement, operations, innovation, resilience, and other performance drivers! Discussions will focus on tools, methods, insights, and proven practices that help you improve your processes and results. And this conference will offer unique and powerful ways to network, connect, and EXcel together. KEYNOTE SPEAKERS - Two powerful voices who will help us ignite our spark: Phyllis Braxton "Change is Inevitable; Progress is Optional — Facilitating Cultural Change" Anne Bonney "Ignite Your Shift: Thriving Through the Chaos of Change" And don't forget that because of our partnership with PEN, IQC Members get special member pricing for igniteEX https://lnkd.in/e8zqKbDt #iqc #irpe #makeiowaexcellent #journeytogether #neverstopimproving #processimprovement #quality #baldrige #iowarecognitionforperformanceexcellence #performanceexcellence #igniteex2024 #igniteex #conference
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