Customer Service Fundamentals for Hospitality
With Sara Odorisio and CRFT Productions
Liked by 251 users
Duration: 55m
Skill level: General
Released: 12/8/2023
Course details
Discover the essentials of exceptional customer service in this in-depth course with hospitality trainer and customer service leader Sara Odorisio. Explore the inner workings of top-tier customer service, its core principles and current best practices, and the most important skills required for building a successful career in the industry.
Sara outlines the personal qualities of first-rate hospitality professionals including impeccable appearance, open body language, confidence, workplace cleanliness, authenticity, and positive communication. Along the way, you’ll learn about the basic dynamics of rapport building, from offering personalized service experiences to finding common ground with customers and recognizing when it’s time to give a guest more space. By the end of this course, you’ll be prepared to tackle challenging inquiries with poise, providing alternative solutions, escalating requests when necessary, and putting your new skills into practice out on the floor.
Note: This course was created by Sara Odorisio and CRFT Productions. We are pleased to host this training in our library.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructors
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
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