Conflict Resolution Foundations
With Lisa Gates
Liked by 6,772 users
Duration: 50m
Skill level: Beginner
Released: 10/1/2018
Course details
Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation and leadership coach Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She presents "The Resolution Roadmap," a practical framework for exploring and navigating conflict resolution, including identifying the issue and distinguishing fact from fiction. A scenario helps take you through best practices for opening the conflict conversation, brainstorming solutions, and coming to an agreement. In addition, she shares powerful conflict resolution techniques that can help you enhance your listening skills and reframe problems to find common ground.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructor
Learner reviews
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Amit Kumar Mishra
Amit Kumar Mishra
Project implementation SAP S4 HANA | eQMS | eDMS| LIMS |Project Lead| Auditing | GXP system validation | IT compliance
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Christopher Rowell (MS. MIS)
Christopher Rowell (MS. MIS)
ITIL aligned, results-driven Support Manager with a proven track record in building and leading high-performing, customer-centric teams. Specialized…
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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